Customer Reviews for U-Haul Moving & Storage of Maple Shade

1377 reviews

121 E Kings Hwy   Maple Shade, NJ 08052
(Across from Iron Hill Brewery and next to BJ's)

(856) 316-4451

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(856) 316-4451

121 E Kings Hwy
Maple Shade, NJ 08052
(Across from Iron Hill Brewery and next to BJ's)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They were so friendly and everyone had such an awesome PERSONALITY

teri l.  |  First Impressions 
Rating:
4.0

I haven’t received my credit for unused time. This needs to be resolved. This is disappointing and I will be disputing the charges unless resolved. Thank You Joe 609-352-6584

Joe M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL I.  |  Overall Experience 
Rating:
4.0

Not enough carts and dollies. also i saw a roach in my bin. it’s not from me. So it must be from a neighboring unit!!! i don’t have roaches in my house. and i don’t want to bring any back.

LISA J.  |  First Impressions 
Rating:
5.0

The girl who took care of us was extremely knowledgeable and efficient. She absolutely explained everything! Top-notch!

Melania P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nick M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dina J O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nadirah M.  |  First Impressions 
Rating:
2.0

When we came to empty our units all of the carts were locked in another building. We needed to empty 2 10 x 10 units with no carts. We called for help an no one at the 800# would do anything to help. Half my help left because we had no carts to use. I was using a UHaul truck to move everything and the delay put me back a day and cost me time and money. I will never rent a storage unit from you again and I will tell others not to also!

David R.  |  Overall Experience 
Rating:
5.0

Your people could not have been any nicer or more helpful. Absolutely the best!

michael o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory L.  |  Overall Experience 
Rating:
5.0

The staff at U-Haul were awesome! Had a small glitch at first which had nothing to do with the staff or facility and the gang there fixed it right away!!! Amy is awesome thanks for everything ! I like curry too just not in my storage unit lol

Norman S.  |  Overall Experience 
Rating:
5.0

Amy and her team are all great and do an excellent job, very friendly and helpful.

Maximo D.  |  Overall Experience 
Rating:
3.0

The new building is where my unit is located! Today I moved my stuff in. The building stinks inside! Smells moldy & dirty. Is there a water issue In the building? I will call the UHaul tomorrow! Thank you

Shari B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

theodore b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peyton E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jay J.  |  First Impressions 
Rating:
5.0

Thank you I needed you uhaul

Shanique B.  |  First Impressions 
Rating:
5.0

Derrick was amazing. I made a reservation online and some how my reservation went to another location. Derrick went above and beyond to help me out. He displayed outstanding customer service.

TERRY E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN C.  |  First Impressions 
Rating:
4.0

I ran into one problem late, actually very late one evening after hours but all was taken care of after the fact...

JOSEPH M.  |  Overall Experience 
Rating:
5.0

The staff friendly and helpful.

Eunkyong S.  |  First Impressions 
Rating:
5.0

The staff was very helpful and friendly. They opened a new facility now, which is clean and tidy. I would highly recommend this to anybody, it is great.

Jash S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mohan I.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ASHA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AUNDRA M.  |  First Impressions 
Rating:
3.0

It was very loud in the lobby. Many conversations going on amongst staff members. The young man checking me in was speaking with someone standing next to him and was distracted. He was distracted enough that he gave me the wrong storage unit and the manager notice when I called her for help because the map didn’t match the actual floor plan. Mask sign is on the door to wear a mask but the staff either didn’t have one on or it was hanging under their noses or under their chins. The building doesn’t have a working computer system so the doors are just propped open all day. I understand the units are locked but security of the building is non existent! I was not walked out to the van to check it nor did he even tell me where it was or which one it was. I was told to try the key in them to see which one it opens. The manager was helpful when I did ask a question which I appreciated.

Dawn A P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SALEEM D.  |  First Impressions 
Rating:
5.0

Amy and the team there were just amazing! Will ONLY ever go there for all rental and storage needs in the future! Outstanding customer service!

eileen s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rashidah G.  |  Overall Experience 
Rating:
3.0

It would be better if everyone had 24hr access with no additional fees. The ceiling height is not convenient either. The staff was great!! Thanks

Gloria S.  |  First Impressions 
Rating:
5.0

Great experience by all the team especially Amy. Very helpful and the facility is super clean.

Maximo D.  |  First Impressions 
Rating:
4.0

My phone encounters with the Manager Amy Lucas were pleasant, informative/thorough and efficient. Generally U-Haul of Maple Shade was very patient, accommodating and flexible during the unit selection process and processed unit transfer(s) as necessary (that ensured I obtained the appropriate unit size and pricing for my needs). However, in my encounters of other frontline staff workers I experienced lackadaisical personas and unprofessionalism: Individuals who were not as knowledgeable or thorough, an initial failure to request updated contact information to bring my profile current, and an attempt to dissuade my need for unit transfer on site (in the absence of Mgr Amy Lucas). Ultimately, all my concerns and the required system updates were addressed and rectified upon receipt of follow-up call from Manager Amy Lucas who ensured 100% customer satisfaction!

Victoria D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abigail H.  |  Overall Experience 
Rating:
5.0

Wonderful experience. Staff was always available and helpful. Facility was very clean and well lit. Lots of space and directions if you needed help.

Farrah M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carly H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DORMA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

scott a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARTHURTURNER G.  |  First Impressions 
Rating:
5.0

Amy is an amazing manager and you can tell she takes pride in everything she does. I wouldn't recommend any other storage/rental location but Maple Shade to anyone else.

Amber F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

kevin y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard N.  |  Overall Experience 
Rating:
5.0

Omg cleanest rental facility I’ve ever been too. The manager was amazing. Very quick, very friendly, overall great experience.

Christine H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherri C.  |  Overall Experience 
Rating:
5.0

Amy is the Best. She knew me by name each encounter & was above & beyond with customer service!!!

Darrell M.  |  Overall Experience 
Rating:
5.0

Very nice facility. Thank you

Elizabeth W.  |  Overall Experience 
Rating:
5.0

Amy is definitely the best. Professional kind respectful.

Nancy D.  |  Overall Experience 
Rating:
5.0

Amy is amazing. She had great recommendations and made me feel like she would make it work, no matter what I needed! Everyone on staff is nice and helpful. Highly recommend this UHaul.

Sherri C.  |  First Impressions 
Rating:
5.0

Amy is a wonderful person. Very helpful and make sure you have everything you need.

Angela h.  |  First Impressions 
Rating:
3.0

The garage doors have not worked properly one time that I've been there (probably 5-6 times so far). The staff is very friendly and helpful but having to find someone to open the doors each time is frustrating.

Sarah P.  |  Online Move In 
Rating:
5.0

I would definitely recommend the facility. The staff were very friendly, knowledgeable and professional. The facility is clean, easy to access and the prices on the units are reasonable. I had an excellent experience and would use their services again. On a side note, the prices on packing boxes, bubble wrap and tape are the best around.

Ann c.  |  Overall Experience 
Rating:
4.0

The floor wasn't clean when i got to my space

kevin y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

michael k.  |  Overall Experience 
Rating:
5.0

Storage unit was clean and carts were provided free to move my stuff easily. The manager and other personnel were friendly, courteous and very helpful. I would definitely recommend U-Haul to anyone needing secure storage.

Tom M.  |  Overall Experience 
Rating:
5.0

Amy was so attentive to what we needed, she gave us time to consider what would be the best option, she didn’t make us feel pressured into getting a unit. The place was clean, it didn’t have a stale smell as most place do! All in All is was the perfect fit! And an even better experience! Thank you Amy, YOU ROCK!

Alison M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chiranjeeb K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony d.  |  First Impressions 
Rating:
5.0

Friendly, courteous staff. Clean, well-lit building. Great drive-in access. Flat-bed carts available for use.

Tom M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Etoria H.  |  Overall Experience 
Rating:
5.0

Amy and the young African American man treated me with total professionalism and respect. They were both very helpful and good-natured. Wonderful team at that Facility. I woumd highly recommend this facility .

Dionne G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

barbara j.  |  First Impressions 
Rating:
5.0

Fast, efficient, helpful, courteous.

charlotte d.  |  First Impressions 
Rating:
5.0

I’ve had not great experiences at other U-haul facilities. The cleanliness and friendliness of this facility was enough to win me back as a customer.

Austin F.  |  First Impressions 
Rating:
5.0

The staff is extremely knowledgeable and friendly. Facility is spotless with easy and convenient access. Will recommend to all my friends and family.

Ann c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

david a.  |  Overall Experience 
Rating:
5.0

Nice job

Jay D P.  |  Overall Experience 
Rating:
5.0

Amy, the manager, was outstanding in her assistance to us! The facitlity is extremely clean. I highly recommend this location.

Natalie P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie C.  |  Overall Experience 
Rating:
5.0

Very Clean and we'll maintained facility with excellent professional customer service. All the employees from management to service reps and maintenance are all valuable assets to their respectively facility of employment . All employees are very professional in manner and respectable they all maintain a high standard in there respectable positions very thoroughly ....The Grounds are always well maintained and the employees are always on the move working assisting customers to the most highest standard . They all deserve a 5🌟 🌟 🌟 🌟 🌟 and if someone was to ask me do I recommend them I for certainly would

Darrian R.  |  First Impressions 
Rating:
5.0

Absolutely amazing experience. Amy is an amazing worker and definitely an asset to the facility. She was very helpful in getting my boyfriend set up for my truck even though I wasn’t there. She was very sweet and professional. Even the stuff that inspected and took the car were helpful and kind.I just wish that payments were based on daily or at least weekly consumption, not monthly. So if I only use the storage two days I should get charged for two days or at least a week and not a whole month. But that’s the only comment I have, great service overall. Thanks to Amy and her colleagues! - Summer 121 E Kings Hwy, Maple Shade Township, NJ 08052

amr m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorma S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  Overall Experience 
Rating:
5.0

This is an awesome, awesome, awesome location! I love the drive-up garage feature, especially when making quick stops by my storage during rain/snow. The staff is very professional and helpful. Amy & her team are top notch!!! The facility is very well kept and never crowded.

kyna j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIGUEL R.  |  First Impressions 
Rating:
5.0

Great experience! Would highly recommend

christine r.  |  Overall Experience 
Rating:
2.0

We lost a family member and decided to use the free month to store his belongings, even took a larger unit because we thought it would be easier and it was only for a month. Covid came along and we were unable to get our stuff out in time. I immediately called and was told a manager would get back to me. She did not....long story short...no one locally would give any discount or break...even threatened by letter with a lien. Thumbs down.

Andrew S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia b.  |  First Impressions 
Rating:
5.0

From the manager to the staff service was excellent and joyful I was not in a great mood and the manager made laugh and cheer me right up, and the young man completed my day. The facility was excellent loved it clean right room temp. just overall a wonderful experience.

Jamie G.  |  Overall Experience 
Rating:
5.0

The Maple Shade facility was awesome. Always clean, always helpful and I would and have recommend to anyone.

Norma S.  |  Overall Experience 
Rating:
5.0

Convenient location and super easy process

Julie C.  |  First Impressions 
Rating:
4.0

Great experience

Diana M.  |  Overall Experience 
Rating:
5.0

Amy was a pleasure to work with. She made the experience of renting a storage space easy and enjoyable.

Mark S.  |  First Impressions 
Rating:
5.0

Storage facility is very clean and organized. Staff are kind and took care of my storage needs in a timely manner. I’d recommend this place to anyone if they need extra storage space in their house.

Vincent D.  |  First Impressions 
Rating:
4.0

Was not happy about buying their $10 lock (company policy)!

Lynnette Y.  |  First Impressions 
Rating:
5.0

Efficient. Accommodating. Always friendly and helpful.

Charles D.  |  Overall Experience 
Rating:
5.0

I had an emergency situation and the ladies there handled it with ease and care. I’m forever grateful for their help.

Ericka A.  |  Overall Experience 
Rating:
5.0

The stafff was friendly, helpful, and informative. I had a great experience. Thank you!

Mark K.  |  Overall Experience 
Rating:
5.0

Facility was awesome. Amy did a wonderful job assisting.

Joseph D.  |  Overall Experience 
Rating:
4.0

Had a great experience at this facility. The staff was exceptionally accommodating, nice and always pleasant. I would highly recommend coming here for your storage needs. No complaints whatsoever.

Daphne D.  |  Overall Experience 
Rating:
5.0

Thank you so much for everything! I really enjoyed my experience with uhaul at this location!

liesel s.  |  Overall Experience 
Rating:
5.0

The employees were very helpful current home respectful thank you.

John P.  |  First Impressions 
Rating:
5.0

Amy was excellent with explaining all of our options and making sure we understood everything.

patti r.  |  First Impressions 
Rating:
5.0

Excellent

carolyn b.  |  First Impressions 
Rating:
5.0

The rates was competitive and fair

lacinda c.  |  First Impressions 
Rating:
4.0

Really pleased with the service when I got onsite. Would have given 5 stars if i had a different cart available besides the mattress cart (made moving some couches challenging).

Patrick M.  |  First Impressions 
Rating:
5.0

Any and the team were quick and efficient getting me set up with my unit

Joseph D.  |  First Impressions 
Rating:
5.0

Amy was very patient, helpful & polite.

Sharion R.  |  First Impressions 
Rating:
5.0

Beautiful facility!

Sarah K.  |  First Impressions 
Rating:
5.0

The staff was wonderful and very helpful.

Norma S.  |  First Impressions 
Rating:
5.0

The sales woman was extremely nice and helpful.

Lantier C.  |  First Impressions 
Rating:
5.0

The customer service was great . Very pleasant staff .

Margret C.  |  First Impressions 
Rating:
5.0

Tiffany was very polite, helpful and efficient. Thanks very much!

Steven T.  |  First Impressions 
Rating:
5.0

Not enough characters allowed for complete review, but the storage facility gets 5 star, call center automatically referred to gets 2 star, if that.

Donna W.  |  First Impressions 
Rating:
5.0

I always have a good experience when I come to this location

Roscoe R.  |  First Impressions 
No reviews have been submitted for this location.

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