Customer Reviews for U-Haul Moving & Storage of Maple Shade

1452 reviews

121 E Kings Hwy   Maple Shade, NJ 08052
(Across from Iron Hill Brewery and next to BJ's)

(856) 316-4451

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(856) 316-4451

121 E Kings Hwy
Maple Shade, NJ 08052
(Across from Iron Hill Brewery and next to BJ's)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kelly B.  |  First Impressions 
Rating:
5.0

Amy is awesome. She spent all the time that was needed in order to answer my questions and bring up some points that I did not think of. In addition she helped me with an issue that I was having with my pool water. There was another gentlemen there, who name escapes me, but between the two of them they made one of the more stressful time is my life (moving) more pleasant . Place is very clean, they are very helpful and take pride in their work. I thank them and commend them for that. Great job to the both of you, and if there were more folks out there like you, taking pride in your work and genuine concern for your fellow man the world would be a much nicer place to live. Thank you

Francis S.  |  First Impressions 
Rating:
1.0

Staff did not set me up for auto-bill when I registered despite my agreement when offered. Email rent reminders state "If you are set up on autopay your bill will automatically be paid." so I assumed no action was needed but a late fee was charged. Manager Amy Lucas was initially very responsive via email indicating "I will take care of this right away" 7/16 however my $45.89 credit was never received and follow-up emails on 8/8 went unanswered. I understand mistakes happen during enrollment but the lack of resolution is unacceptable.

Kristian B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

annmarie S.  |  First Impressions 
Rating:
5.0

From move in to move out it was excellent!

Dina J O.  |  Overall Experience 
Rating:
1.0

I was very disappointed by the inconvenience of having gone to pick up my truck only at that time to find out that they did not have trucks for one-way journeys and that I would have to go to another facility that was 30 minutes away. I believe this solution was non-negotiable and unacceptable, however, having no choice, I did travel out of my way to pick up the truck. I wished they would have told me in advance so I could have made other arrangements.

FRANK M.  |  Overall Experience 
Rating:
3.0

Location of my unit was not accessible after the business (office) hours. There was no electronic key entry.

Mohan I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shavelle H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ryan w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deanna M.  |  Overall Experience 
Rating:
5.0

The staff were very friendly and with a great smile. They also have great knowledge and customer service skills. I will recommend it to everyone.

rosa m c.  |  Overall Experience 
Rating:
4.0

Amy. Is exception…need more like her…she and staff are exceptional!…hands down!!!!!

Patricia W.  |  First Impressions 
Rating:
5.0

Amy was great and helpful. Clean facility.

Andrea M.  |  First Impressions 
Rating:
5.0

Amy Lucas was outstanding

maureen c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard v.  |  Overall Experience 
Rating:
5.0

I was in the store and Derrick was an amazing customer service rep - he went out of his way to show me the different sizes of the storage units, then he took me to the storage building. He was super friendly and had excellent customer service skills.

Joan W.  |  First Impressions 
Rating:
5.0

Knowledgeable and friendly staff, great place! Thanks.

Tim N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deanna M.  |  First Impressions 
Rating:
3.0

Had a minor setback that the team resolved. Reserved my unit on July 8, 2021. When I went to secure the storage unit, I was told they had none available. The issue appears that the local store and the reservation online do not communicate with each other so well. Thankfully the local store was able secure a unit for me. But at what cost to the next customer?

mark b.  |  First Impressions 
Rating:
5.0

Great facility.

Thelma Louise T.  |  Overall Experience 
Rating:
5.0

Thank you

Judy N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  First Impressions 
Rating:
4.0

Facility still in process of set up...would have liked to see more signage in the 2nd building

Christopher P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jarrid D.  |  First Impressions 
Rating:
5.0

Ms. Amy was very friendly, took time to explain the process. She took me around and showed me what to do and answered any questions that I had. She was one of the most professional and friendly people I've encountered. I would highly recommend people to deal with this facility.

Rodney C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Willette M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bryan c.  |  First Impressions 
Rating:
5.0

Everything was great!

Nathan T.  |  First Impressions 
Rating:
5.0

I have always been happy with this storage facility.

larry s.  |  Overall Experience 
Rating:
3.0

Facilities are clean, the people were nice. BIGGEST FLAW IS ACCESS HOURS. i spent 4 hours driving to my storage location, and upon arrival (10:30 pm) i cannot get the door to open. i call several times with no answer. i call the national line and i’m on hold for 30 more minutes. they tell me there’s nothing they can do. i check my email, it CLEARLY STATES: “24 hour access to your belongings”, but they lock the doors at 10??? what kind of madness is this…

Isaiah L.  |  First Impressions 
Rating:
5.0

They were so friendly and everyone had such an awesome PERSONALITY

teri l.  |  First Impressions 
Rating:
4.0

I haven’t received my credit for unused time. This needs to be resolved. This is disappointing and I will be disputing the charges unless resolved. Thank You Joe 609-352-6584

Joe M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL I.  |  Overall Experience 
Rating:
4.0

Not enough carts and dollies. also i saw a roach in my bin. it’s not from me. So it must be from a neighboring unit!!! i don’t have roaches in my house. and i don’t want to bring any back.

LISA J.  |  First Impressions 
Rating:
5.0

The girl who took care of us was extremely knowledgeable and efficient. She absolutely explained everything! Top-notch!

Melania P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nick M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dina J O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nadirah M.  |  First Impressions 
Rating:
2.0

When we came to empty our units all of the carts were locked in another building. We needed to empty 2 10 x 10 units with no carts. We called for help an no one at the 800# would do anything to help. Half my help left because we had no carts to use. I was using a UHaul truck to move everything and the delay put me back a day and cost me time and money. I will never rent a storage unit from you again and I will tell others not to also!

David R.  |  Overall Experience 
Rating:
5.0

Your people could not have been any nicer or more helpful. Absolutely the best!

michael o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory L.  |  Overall Experience 
Rating:
5.0

The staff at U-Haul were awesome! Had a small glitch at first which had nothing to do with the staff or facility and the gang there fixed it right away!!! Amy is awesome thanks for everything ! I like curry too just not in my storage unit lol

Norman S.  |  Overall Experience 
Rating:
5.0

Amy and her team are all great and do an excellent job, very friendly and helpful.

Maximo D.  |  Overall Experience 
Rating:
3.0

The new building is where my unit is located! Today I moved my stuff in. The building stinks inside! Smells moldy & dirty. Is there a water issue In the building? I will call the UHaul tomorrow! Thank you

Shari B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

theodore b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peyton E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jay J.  |  First Impressions 
Rating:
5.0

Thank you I needed you uhaul

Shanique B.  |  First Impressions 
Rating:
5.0

Derrick was amazing. I made a reservation online and some how my reservation went to another location. Derrick went above and beyond to help me out. He displayed outstanding customer service.

TERRY E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN C.  |  First Impressions 
Rating:
4.0

I ran into one problem late, actually very late one evening after hours but all was taken care of after the fact...

JOSEPH M.  |  Overall Experience 
Rating:
5.0

The staff friendly and helpful.

Eunkyong S.  |  First Impressions 
Rating:
5.0

The staff was very helpful and friendly. They opened a new facility now, which is clean and tidy. I would highly recommend this to anybody, it is great.

Jash S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mohan I.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ASHA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AUNDRA M.  |  First Impressions 
Rating:
3.0

It was very loud in the lobby. Many conversations going on amongst staff members. The young man checking me in was speaking with someone standing next to him and was distracted. He was distracted enough that he gave me the wrong storage unit and the manager notice when I called her for help because the map didn’t match the actual floor plan. Mask sign is on the door to wear a mask but the staff either didn’t have one on or it was hanging under their noses or under their chins. The building doesn’t have a working computer system so the doors are just propped open all day. I understand the units are locked but security of the building is non existent! I was not walked out to the van to check it nor did he even tell me where it was or which one it was. I was told to try the key in them to see which one it opens. The manager was helpful when I did ask a question which I appreciated.

Dawn A P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SALEEM D.  |  First Impressions 
Rating:
5.0

Amy and the team there were just amazing! Will ONLY ever go there for all rental and storage needs in the future! Outstanding customer service!

eileen s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rashidah G.  |  Overall Experience 
Rating:
3.0

It would be better if everyone had 24hr access with no additional fees. The ceiling height is not convenient either. The staff was great!! Thanks

Gloria S.  |  First Impressions 
Rating:
5.0

Great experience by all the team especially Amy. Very helpful and the facility is super clean.

Maximo D.  |  First Impressions 
Rating:
4.0

My phone encounters with the Manager Amy Lucas were pleasant, informative/thorough and efficient. Generally U-Haul of Maple Shade was very patient, accommodating and flexible during the unit selection process and processed unit transfer(s) as necessary (that ensured I obtained the appropriate unit size and pricing for my needs). However, in my encounters of other frontline staff workers I experienced lackadaisical personas and unprofessionalism: Individuals who were not as knowledgeable or thorough, an initial failure to request updated contact information to bring my profile current, and an attempt to dissuade my need for unit transfer on site (in the absence of Mgr Amy Lucas). Ultimately, all my concerns and the required system updates were addressed and rectified upon receipt of follow-up call from Manager Amy Lucas who ensured 100% customer satisfaction!

Victoria D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abigail H.  |  Overall Experience 
Rating:
5.0

Wonderful experience. Staff was always available and helpful. Facility was very clean and well lit. Lots of space and directions if you needed help.

Farrah M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carly H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DORMA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

scott a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARTHURTURNER G.  |  First Impressions 
Rating:
5.0

Amy is an amazing manager and you can tell she takes pride in everything she does. I wouldn't recommend any other storage/rental location but Maple Shade to anyone else.

Amber F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

kevin y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard N.  |  Overall Experience 
Rating:
5.0

Omg cleanest rental facility I’ve ever been too. The manager was amazing. Very quick, very friendly, overall great experience.

Christine H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherri C.  |  Overall Experience 
Rating:
5.0

Amy is the Best. She knew me by name each encounter & was above & beyond with customer service!!!

Darrell M.  |  Overall Experience 
Rating:
5.0

Very nice facility. Thank you

Elizabeth W.  |  Overall Experience 
Rating:
5.0

Amy is definitely the best. Professional kind respectful.

Nancy D.  |  Overall Experience 
Rating:
5.0

Amy is amazing. She had great recommendations and made me feel like she would make it work, no matter what I needed! Everyone on staff is nice and helpful. Highly recommend this UHaul.

Sherri C.  |  First Impressions 
Rating:
5.0

Amy is a wonderful person. Very helpful and make sure you have everything you need.

Angela h.  |  First Impressions 
Rating:
3.0

The garage doors have not worked properly one time that I've been there (probably 5-6 times so far). The staff is very friendly and helpful but having to find someone to open the doors each time is frustrating.

Sarah P.  |  Online Move In 
Rating:
5.0

I would definitely recommend the facility. The staff were very friendly, knowledgeable and professional. The facility is clean, easy to access and the prices on the units are reasonable. I had an excellent experience and would use their services again. On a side note, the prices on packing boxes, bubble wrap and tape are the best around.

Ann c.  |  Overall Experience 
Rating:
4.0

The floor wasn't clean when i got to my space

kevin y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

michael k.  |  Overall Experience 
Rating:
5.0

Storage unit was clean and carts were provided free to move my stuff easily. The manager and other personnel were friendly, courteous and very helpful. I would definitely recommend U-Haul to anyone needing secure storage.

Tom M.  |  Overall Experience 
Rating:
5.0

Amy was so attentive to what we needed, she gave us time to consider what would be the best option, she didn’t make us feel pressured into getting a unit. The place was clean, it didn’t have a stale smell as most place do! All in All is was the perfect fit! And an even better experience! Thank you Amy, YOU ROCK!

Alison M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chiranjeeb K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony d.  |  First Impressions 
Rating:
5.0

Friendly, courteous staff. Clean, well-lit building. Great drive-in access. Flat-bed carts available for use.

Tom M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Etoria H.  |  Overall Experience 
Rating:
5.0

Amy and the young African American man treated me with total professionalism and respect. They were both very helpful and good-natured. Wonderful team at that Facility. I woumd highly recommend this facility .

Dionne G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

barbara j.  |  First Impressions 
Rating:
5.0

Fast, efficient, helpful, courteous.

charlotte d.  |  First Impressions 
Rating:
5.0

I’ve had not great experiences at other U-haul facilities. The cleanliness and friendliness of this facility was enough to win me back as a customer.

Austin F.  |  First Impressions 
Rating:
5.0

The staff is extremely knowledgeable and friendly. Facility is spotless with easy and convenient access. Will recommend to all my friends and family.

Ann c.  |  First Impressions 
Rating:
5.0

Amy, the manager, was outstanding in her assistance to us! The facitlity is extremely clean. I highly recommend this location.

Natalie P.  |  First Impressions 
Rating:
5.0

Very Clean and we'll maintained facility with excellent professional customer service. All the employees from management to service reps and maintenance are all valuable assets to their respectively facility of employment . All employees are very professional in manner and respectable they all maintain a high standard in there respectable positions very thoroughly ....The Grounds are always well maintained and the employees are always on the move working assisting customers to the most highest standard . They all deserve a 5🌟 🌟 🌟 🌟 🌟 and if someone was to ask me do I recommend them I for certainly would

Darrian R.  |  First Impressions 
Rating:
5.0

Absolutely amazing experience. Amy is an amazing worker and definitely an asset to the facility. She was very helpful in getting my boyfriend set up for my truck even though I wasn’t there. She was very sweet and professional. Even the stuff that inspected and took the car were helpful and kind.I just wish that payments were based on daily or at least weekly consumption, not monthly. So if I only use the storage two days I should get charged for two days or at least a week and not a whole month. But that’s the only comment I have, great service overall. Thanks to Amy and her colleagues! - Summer 121 E Kings Hwy, Maple Shade Township, NJ 08052

amr m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorma S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIGUEL R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patricia b.  |  First Impressions 
Rating:
5.0

Amy was a pleasure to work with. She made the experience of renting a storage space easy and enjoyable.

Mark S.  |  First Impressions 
Rating:
5.0

Storage facility is very clean and organized. Staff are kind and took care of my storage needs in a timely manner. I’d recommend this place to anyone if they need extra storage space in their house.

Vincent D.  |  First Impressions 
Rating:
4.0

Was not happy about buying their $10 lock (company policy)!

Lynnette Y.  |  First Impressions 
Rating:
5.0

The employees were very helpful current home respectful thank you.

John P.  |  First Impressions 
Rating:
5.0

Excellent

carolyn b.  |  First Impressions 
Rating:
5.0

Beautiful facility!

Sarah K.  |  First Impressions 
Rating:
5.0

The sales woman was extremely nice and helpful.

Lantier C.  |  First Impressions 
Rating:
5.0

Tiffany was very polite, helpful and efficient. Thanks very much!

Steven T.  |  First Impressions 
Rating:
5.0

Not enough characters allowed for complete review, but the storage facility gets 5 star, call center automatically referred to gets 2 star, if that.

Donna W.  |  First Impressions 
No reviews have been submitted for this location.

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