Customer Reviews for U-Haul Moving & Storage of Marrero

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Marrero

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Janice M. on

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Gray B. on

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Czar Ivan C. on

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Optimize the coordination of the return and pick up of rental trucks to avoid delays. In our case, the pick up of the 15 ft truck we rented was scheduled for 11 AM on July 1. It was based on the return of the previously rented truck at 11 AM. The location manager opted to release another truck (20 ft) to us at 11:45 AM when it was apparent the previously rented truck would not be returned on time. We ended up arriving late for our movers.

Brad M. on

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Better documentation of equipment rented. Don’t charge for equipment not received. If a truck is returned within an hour of the proposed rental period either offer the truck to be used another day or don’t charge for an entire day rent.

Cory V. on

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Would not recommend to anyone

Harlin M. on

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Darion Y. on

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James G. on

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Britt H. on

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Everything was great!!

John L. on

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The folks at this location where wonderful. Very helpful and friendly. Answered every question and put my mind at ease.

Starsky C. on

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The lady named Gloria who checked out the vehicle was excellent! She was fast and courteous. Great customer service. The truck was clean and smelled good.

MICHELLE G. on

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Perfect...Ms.D was very friendly...and professional.

John F. on

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Kiara W. on

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Hannah M. on

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We were transferred to a different store 14 miles away without being noticed so we waited 20 minutes at the first store and then were told we had to go to a different store. We then had to pay for 28 miles round trip, including what that was in gas, although we did not make the reservation at that store, despite asking not to have to pay this extra cost.

Deborah H. on

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Maria R. on

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Very friendly great customer service

Marvin A. on

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Good work thanks

Alry d. on

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i had to go to this location to pick up the vehicle. i went to the location on lapalco Blvd. on Sunday and was told they had no vehicle to com back on Monday. i asked if we need to make a reservation and was told no by the male subject at the counter. i asked the subject at the counter a second time and received the same answer, when i arrived on Monday the clerk at the counter told us the if we did not make a reservation he would not have a vehicle for me. this was unacceptable he had to call another store location. at this point i am very disappointed with the service and how i was treated.

Jennifer B. on

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sidney w. on

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The attendant was extremely professional.

Maria T. on

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Nicole W. on

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The service was good, except when it came time to pay the gentleman over charged for a dolly not used.. I've called twice and it's still not corrected. It would be better when the error is corrected.

michelle j. on

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I wasn’t told about any deals that uhaul had to offer before my purchase and I paid $175 for a 15’ truck even though I had it for less than 24 hours . A rip-off!!! I will never use the service again . Bad customer service, horrible company.

Gregory n. on

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Anthany B. on

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Chiquita C. on

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Scot L. on

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I came to rent the smallest truck to do a 10 mile total local move from a storage unit to my apartment. With only a medium truck available it cost me ten extra bucks immediately and by the time it was all said and done it cost me over 70$ and I had the truck for less than 3 hours. My card was initially charged 100$ out the door and when I checked the truck back in the receiver punched the numbers in and the total came to 62$ and change. My debit card is yet to have the 37$ change returned to it!!!! For such a small move it’s been a real hassle and more money than I ever expected

Kenneth L. on

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Everything was good with the exception of the dolly mix up. I ordered a furniture dolly but the vehicle did not have it inside so they're supposed to take that charge off. And the biggest issue I had was the turning in of the truck via the Internet. Apparently there's some glitches in that system because it would not allow me to do it via internet so I actually had to call someone to turn in the truck. But other than that it was excellent

Donna M. on

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I made a reservation for 2 days for a 20 ft, I got there she didn't have the 20 ft and she didn't have a truck for two days. I took the smaller one why make a reservation if they don't have what you need.. ????

Gurslyn B. on

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derek s. on

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Daneesha and Brett were both excellent and very helpful. The staff here is really great. It seems like there’s no such thing as customer service anymore, but they definitely treat the customer right. Thank you so much.

Nicole C. on

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Very friendly people and environment

Neil P. on

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Have used this location on several occasions and have always found the employees to be friendly and helpful and the equipment to be in good working order.

Jena T. on

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Tiffany B. on

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When the unit I had reservation for was unavailable the manager was very helpful with getting me another unit

Scherita H. on

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Your prices are too high. When you make a phone reservation your people tell you that they have equipment and don't .

THOMAS W. on

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Very awesome guy that works there. I would recommend this place to everyone.

Hester W. on

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The representative was well knowledgeable about the equipment and the service was excellent no problem

steven w. on

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This U-Haul dealer is the only one I trust, to get it right. I pass up other U-Haul's to get it RIGHT here. Experience Sound By Steve LLC. Steve Wendling

john g. on

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One of the employees was not professional

SPENSER R. on

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Hika R. on

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Couldn't use air conditioning because it smelled so bad.

Jamie W. on

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All around great service!!

Dondra A. on

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I’d rather not say

Tracey R. on

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Thank you for everything that you did for me as far as safeguarding my property and offering phenomenal customer service. I will recommend your services to EVERYONE I know. Thank you!!!!!

Carde M. on

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Brian was great

ingrid m. on

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The manager at this location was very pleasant and caring. The price was a bit costly after my free month special and the light fixture didn’t work. However, my stay was fair.

Tracey R. on

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I really appreciate them putting the service in customer service. they took wonderful care of me and my belongings

Britny M. on

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Raymond was awesome . Very patient and efficient!

goldie e. on

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Had to cancel storage and the manager was very helpful, kind and understood my situation. Everyone was helpful. Hatd off to the staff😊

jemimah J. on

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I never had any problems while I had a storage for close to two years and it was a easy experience with I when I rented a a moving truck I was in and out.

CHERYL L. on

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Everything was grest