Customer Reviews for U-Haul Moving & Storage of Marrero

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Marrero

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James D.
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Customer did not leave a comment.

Michael Q.
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Bobbie D. | First Impressions |
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Customer did not leave a comment.

Brian B.
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Need to explain when paying cash actual rental is subtracted from deposit

Randy G.
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Customer did not leave a comment.

Frances R.
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Staff was amazing!

Escalither C.
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Customer did not leave a comment.

Niesha B. | First Impressions |
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Ms. Lisa and the store Manager was very helpful & I would recommend the MARRERO location to anyone who is looking to move, for boxes, & great customer service.

Wanda L.
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Customer did not leave a comment.

Sharmaine W.
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The latch on the truck won't open. We had to go back for them to open the door. They had to spray oil on it. That cause me to acquire 20 extra miles going back to Uhaul to be able to open the back door. Call me thank you

Pam B.
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I had never rented a uhaul before. I needed It for the day to pick up home improvement stuff I couldn't fit in my car. From start to finish everyone at this location was wonderful, helpful and made my experience painless. I would not hesitate to Use uhaul again!

Paul M.
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Deanna N.
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timothy F.
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Jason R.
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Everyone was friendly and I felt like a valued customer

Deldra B.
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Tyler and John was very professional and friendly. They made my truck rental experience very helpful and comfortable. I will recommend this location to my friends and family. Thanks guys!!!😊😊😊😊

Gavino R.
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Don't charge people double fees

Kenyana G. | First Impressions |
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It was terrible experience this time I was told I only found use a region Whitney or chase debit card Not my jefferson parish employees credit union card which I have used many times before at the u-haul company so that was terrible then I was suppose to get the first month free but they didn’t do it because I gas someone else on as a driver of the u-haul which I couldn’t inderstand u made the reservations together it was just terrible I will not go to that location ever again

Bernard N.
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I went into the store and made arrangements for 8.30 a.m puck up of 15' truck. Things were NOT as i was told. Had to wait until 9 before I could get it. That delay of more than 30 minutes cost me $100 with my movers. All I was offered by the Manager is sorry. NOT ACCEPTABLE when such delays is costly to me.

John L. | First Impressions |
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Customer did not leave a comment.

Misty T.
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Very patient with our questions.

Valencia W.
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donald J.
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There nothing to improve at location,Everything were marvelous

DORCAS G.
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John B.
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andrea r. | Overall Experience |
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Very nice staff and helpful!!

JERAMEY W.
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Reggie S.
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Thank you for the excellent customer service.

Brittany F.
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To not steal from customers

RANDALL B.
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Customer did not leave a comment.

Rene E.
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Gabriel M.
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Continue the friendly service.

Susan S.
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All of my experiences at this location have been exceptional! My recent visit with Lisa and John were that they go above and beyond for great customer service.

MARY M.
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Customer did not leave a comment.

Michael Q.
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nicholas L.
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John and Tyler were extremely helpful and knowledgeable. UHaul should be appreciate asset employees like these two. Please relay my thanks.

CHRISTOPHER D.
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Customer did not leave a comment.

Dianne B.
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Customer did not leave a comment.

DEBORAH D. | Overall Experience |
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Very pleased. Staff always friendly, helpful & efficient.

Pauletta E.
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Every time was perfect.

Brenda H.
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Customer did not leave a comment.

DEKLERK R.
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CLARENCE P.
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I was very happy

Christy B.
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Antoinette J.
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It sound like the gears were not shipping at times and only would shift once i let up off the accelerator. I purchased fluid for it. Not so great.

Glenn P.
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Great service

Sylvia G.
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Everything was perfect, easy smooth transaction. I had orginally went thru an offsite vendor and that vendor wasnt properly set up, so i contacted yalls customer service dept and the gentleman was so nice and very knowledgable, he referred me to this direct dealer and boom it was done. Thank you all your employees i had contact with were nice and professional. I hope to never have to move again but if i do, i will go back.

KENNETH H.
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It was hard to contact by phone

kenneth M.
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every thing was great

Denneshel C.
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Staff is wonderful. They worked really well with me. Thanks a lot Mrs. Lisa

Kenneth P.
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The web site, when putting in pick up times and they are not in box should also have a note if times aren't there the equipment is unavailable for that time. I realize this after calling back to a location because It was my first time on website. I thought something was not working and called.

KEITH B.
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Ordered a truck and appliance dolly online. I was not informed there wasn't an available dolly. They had to call numerous other locations to find a dolly. Then it took an additional hour to get the dolly. Ultimately it put me about 2 hours behind schedule. Disappointed in the service.

Jeffery B.
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Customer did not leave a comment.

PATRICIA H. | Overall Experience |
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Wait time was long when I initially rented and canceled the storage space. One person working each visit. Otherwise, the service was excellent.

Robert Y.
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Even though John and Lisa was busy, John was super nice and very professional under pressure. Love this location. Everyone need to be like John and lisa.

John P.
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Everything was very good . I was impressed with the condition of the pickup trucks.

Crystal B.
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Nothing. Everything was excellent. John was very professional and helpful.

Kyle G.
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Jeffery F.
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Megan S.
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Stuart M.
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Arthur P.
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Gilda P.
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Bruce L.
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The van have a horrible odor and when I called they told it was the new cleaning products, but I know it wasn't. It didn't smell like any cleaning products and I cleaned the van myself and it still smelled horrible. That was the worst uhaul I ever had!!!!

Burnell M.
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Customer did not leave a comment.

Jason G.
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Tony was great on the pick up and there was a very nice lady on delivery where I didn't have to take the key back to the drop box. Thank you for making this move smooth as silk. Definitely will recommend this company. And thanks again.

Latosha L.
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Explain estimate charges

Leeann A.
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This was the easiest rental we've ever done. The reps there knew all about their equipment. They had everything prepared when we got there. They were so friendly and helped us with questions we had. Every truck looked brand new even though ours had 61,000 miles on it. Fantastic Location to work with!

BRENDA C.
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The U-haul Vans and Trucks are parked to close together. The personal and employees should show you and demonstrate vehicle usage .Which I was not given Instructions on and how to use the Van I rented. And the parking lot is to small where I had to squeeze myself to get between the two Vans that was parked to close together. In which the employee should have pullout the Vehicle and have it ready for me when I pick it up. Also I did call an half an hour before got there . And he did nothing to get the vehicle prepared. For when I arrived. Employees keep parking long Vans that can be easily be back up into Air-conditioning units and yellow posts. Simply speaking the parking lot is not set up correctly to do business with those type of long Vans. Simply speaking the parking lot is too small and not set up correctly.

Kim B.
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Very friendly. There was an issue with the mileage but he was very nice explaining it to me

THONG T.
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Awesome customer service!

DANIEL S.
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Customer did not leave a comment.

Susan S. | First Impressions |
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Everyone that I spoke with on the phone and in person was very helpful ,accommodating , and friendly.

James W.
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Steven T.
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Darian O.
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Treresa D.
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The return was handled quick and efficient. Great job!

MIA T. | First Impressions |
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Mia T.
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Truck was unsuitable breaks barely worked, truck had been in a wreck, and was very shaky. Male associate was very rude,

Patrick B.
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Customer did not leave a comment.

Cynthia H.
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The associate that helped me check in was super helpful and efficient.

Rodney L.
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Allison L.
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Benjamin E.
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The rep was busier than a bullfrog in a fly eating contest

Robin H.
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Customer did not leave a comment.

debra B.
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Service was excellent

Brishae E.
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Customer did not leave a comment.

Michelle M. | Overall Experience |
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Deriana S. | First Impressions |
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Dana W.
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Eric J.
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Talish B.
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Francisco M.
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BRITTANY C.
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She needs help in there it's a lot on one person so get her some extra help

ADRIAN C.
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Very nice friendly ..Ms Courtney was very helpful and friendly .Can't say enough nice things about the staff .On phone and in person

Jeff B.
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I had a problem with original reserved truck. Brought it back and the promptly switched it out . While moving I got an email receipt for first truck. No problem . I got the truck back 90 minutes before I was scheduled. I waited and hour to be checked in. I was overcharged for both trucks and I was told could not leave until I paid an additional over estimated mile charge. When I tried to explain the situation and show my pending charges to my bank account, I was given a customer service number to call to help . Very disappointed. Will not be back to that location

Pavel S.
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Customer did not leave a comment.

Arthur J.
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Kerry B.
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Kenneth L. | Overall Experience |
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Customer did not leave a comment.

eric V.
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Todo está muy excelente

David C.
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Customer did not leave a comment.

Son Q.
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Good service, friendly.

Denise A.
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Customer did not leave a comment.

Charles B.
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Customer did not leave a comment.

Johnesha T.
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Nothing everything was easy and perfect

RUSSELL E. | First Impressions |
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Customer did not leave a comment.

Daniel M.
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Interior of the truck was dirtier than expected. Also, the passenger seat belt was not functional - we did not notice until the van was already fully loaded - otherwise a great experience

Eldridge W.
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Customer did not leave a comment.

Kyle G.
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Very courteous and professional.

Leroy D.
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The location isn't the greatest now due to street work ,but, the staff was excellent

Kathryn R.
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Nothing everything was great especially the customer service from start to finish. Thank You most all “ Mr. Raymond at that location made sure everything was Good. You need more employees like him.

Rashad R.
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DON'T CHANGE CUSTOMER SERVICE GREAT

Sheena P. | Overall Experience |
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Customer did not leave a comment.

Laura W B. | First Impressions |
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Alecy G. | Overall Experience |
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Customer did not leave a comment.

Sandie R. | First Impressions |
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This place was convenient. Staff was friendly, willing to assist and patient to answer all my questions and concerns. This is my first time ever using a storage facility and I can confirm the staff made my experience worth it.

gladys g. | First Impressions |
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Every thing was just like I expected it to be

Raymond K. | First Impressions |
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They were so nice an Helpful

Ellanese M. | Overall Experience |
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Everything was great

Barbara M. | Overall Experience |
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They were rude, not helpful, still have not gotten our refund correct.

KAYONICA L. | Overall Experience |
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I have water damage to my dresser and some clothing

paulette t. | Overall Experience |
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Thank you.

REANNA T. | Overall Experience |
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No complaints

Cory V. | Overall Experience |
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Would not recommend to anyone

Nicole C. | Overall Experience |
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Very friendly people and environment

Jamie W. | First Impressions |
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All around great service!!

Dondra A. | Overall Experience |
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I’d rather not say

Tracey R. | Overall Experience |
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Thank you for everything that you did for me as far as safeguarding my property and offering phenomenal customer service. I will recommend your services to EVERYONE I know. Thank you!!!!!

Carde M. | First Impressions |
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Brian was great

ingrid m. | Overall Experience |
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The manager at this location was very pleasant and caring. The price was a bit costly after my free month special and the light fixture didn’t work. However, my stay was fair.

Tracey R. | First Impressions |
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I really appreciate them putting the service in customer service. they took wonderful care of me and my belongings

Britny M. | First Impressions |
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Raymond was awesome . Very patient and efficient!

goldie e. | Overall Experience |
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Had to cancel storage and the manager was very helpful, kind and understood my situation. Everyone was helpful. Hatd off to the staff😊

jemimah J. | Overall Experience |
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I never had any problems while I had a storage for close to two years and it was a easy experience with I when I rented a a moving truck I was in and out.

CHERYL L. | Overall Experience |
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Everything was grest

No reviews have been submitted for this location.

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