Customer Reviews for U-Haul Moving & Storage of Marshalltown

356 reviews

1720 S Center St   Marshalltown, IA 50158

(641) 752-9466

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(641) 752-9466

1720 S Center St
Marshalltown, IA 50158

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The service engine light came on while we were driving down the highway. Called the store and manager gave me number to maintenance team if needed. We were abel to complete our use without any problems.

Christopher P. 
Rating:
4.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

Jami B.  |  Overall Experience 
Rating:
5.0

The whole transaction went very smooth.

JOEL D. 
Rating:
5.0

Customer did not leave a comment.

Deborah E.  |  First Impressions 
Rating:
5.0

Rented 9' cargo van - had originally reserved a 6 X 12 trailer, and they let me change to the Van at last minute which was great. Our local UHaul store is very nice- Van was new and easy to drive/load/handle

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

TYLER D. 
Rating:
4.0

Customer did not leave a comment.

Justin V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Curtiss F.  |  Overall Experience 
Rating:
5.0

Very surprised at the store, very up to date and clean. Fast into the vehicle and quick checkout at the end

GLENN B. 
Rating:
3.0

Over all happy with storage service and assistance. However frustrating when garage doors won't open. And drive in area often cluttered with debris. O

Judi S.  |  Overall Experience 
Rating:
5.0

Not have uhauls so far apart. I drove an hour away

DEAN A. 
Rating:
5.0

Chris was very helpful and explained everything. The drive in was great and having access to the carts was a plus!

Lane G.  |  First Impressions 
Rating:
5.0

great customer service!!

BONNIE B. 
Rating:
5.0

just perfect truck. clean and did just what I needed.

STUART A. 
Rating:
5.0

Customer did not leave a comment.

CODY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

don Z. 
Rating:
5.0

Customer did not leave a comment.

TONY H. 
Rating:
4.0

Customer did not leave a comment.

wayne g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NADIA A.  |  Overall Experience 
Rating:
5.0

Very easy and did it all online!

Ramona V.  |  Online Move In 
Rating:
5.0

Very nice facility. Inside loading area was awesome! It poured rain while I look added in the dry!!

Rodney K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GAIL H. 
Rating:
5.0

Customer did not leave a comment.

FELIPE R. 
Rating:
5.0

Customer did not leave a comment.

MICHELE M. 
Rating:
5.0

Customer did not leave a comment.

BRETT W. 
Rating:
5.0

Continue to train your employees on all aspects of a rental, so they become faster and get the customer on their way faster.

GREGORY N. 
Rating:
5.0

Customer did not leave a comment.

Kelli M.  |  First Impressions 
Rating:
5.0

GOOD SERVICES.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

Susan S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brett W. 
Rating:
5.0

My experience was really good. The guy at the Marshalltown location was awesome!

David H. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

Laure L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JERRY V. 
Rating:
5.0

Customer did not leave a comment.

KYLE D. 
Rating:
5.0

Customer did not leave a comment.

Richard O. 
Rating:
5.0

Customer did not leave a comment.

Philip H. 
Rating:
4.0

My original location was Cedar Rapids, Iowa and I was forced to drive 62 miles one-way to Marshalltown, Iowa to get my truck and trailer. I was not happy with the change and it cost me about 3-hours in loading time. There was no online support and the customer support when I called was pathetic.

Daron T. 
Rating:
3.0

have a rewords program

Joel M. 
Rating:
3.0

Customer did not leave a comment.

KAYCEE C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHAD S. 
Rating:
5.0

Everything was great. Very fast and helpful service. Very good experience.

BRUCE H. 
Rating:
3.0

I waited 15 minutes in the customer center and then was on hold for another 15 trying to find the manager to check me in. After this everything else was fine

Lexi G. 
Rating:
3.0

The need for a unit was for ONE day and we could not rent for that time period. So the unit sat for a day before being returned

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Ronny M.  |  Overall Experience 
Rating:
5.0

Good service

Donna H.  |  First Impressions 
Rating:
3.0

DECEPTIVE Reservation Process. Reserved Truck in Ames, IA. Informed night before that reservation would not be honored. Asked rep on phone whether it would be more HONEST to disclose that reservation location would not be met when order is placed. U-Haul rep explained "That is not how we do it."

Donald P. 
Rating:
2.0

Customer service was garbage. Very rude.

Hailey C. 
Rating:
5.0

Very good service

PAMELA R. 
Rating:
5.0

Everybody was very nice but there was only 1 guy behind the counter to help but he was very good to work with. The only discrepancy is that we were told we would only be charged $.79 per mile since we had to drive to Marshalltown pick up and return the truck after being confirmed for a truck rental in Ames Iowa which is where we were moving my daughters items. But upon check out when my husband got back from returning the truck They charged $1.09/mile instead of the $.79/lb. they agreed to when they changed our pick up location to Marshalltown instead of Ames, IA

CODY L. 
Rating:
5.0

Customer did not leave a comment.

Stephen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
4.0

Very good service and friendly staff.

James K.  |  Overall Experience 
Rating:
5.0

Chris Hall is a great manager and keeps the building looking great while taking great care of his customers.

bobbi s.  |  Overall Experience 
Rating:
5.0

Took in our car carrier when we discovered we couldn't use it for loading our car as intended to drive cross country. Really helpful and polite.

Stacey B. 
Rating:
5.0

The Phone calls where sooooo long. They didn't tell me of a small deposit? Cost more than was suppose too??? Didn't have the dolly I paid 7.00 for. ........ I hate it when a place takes advantage of computer and phone call 's , not giving u all the info and just takes out WHAT THEY WANT????

JAMIE W. 
Rating:
2.0

Inform the customer that they will have to replace the tire strap about every 1000 miles

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Tera K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bev H. 
Rating:
5.0

Customer did not leave a comment.

David G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Logan P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

One of the most smoothest rental and return rental transactions I have ever had, spending MAYBE a total of 10 minutes at the rental location between both the pickup and the return. Courteous associates and just an overall great experience.

Drew M. 
Rating:
4.0

Customer did not leave a comment.

Stephanie R. 
Rating:
5.0

Customer did not leave a comment.

Barbara E. 
Rating:
5.0

Great

Pudoli M. 
Rating:
5.0

Employee Todd was awesome. His attention to service is beyond compare!

Randolph B.  |  First Impressions 
Rating:
5.0

Chris and company took great personal with the rental space, rental truck and especially responsive with our 10 Ubox's. Tell Chris thank you?

STEVEN R. 
Rating:
5.0

Juan did a great job and was very professional

KIM L. 
Rating:
4.0

Vehicle seemed to have an exhaust leak under cab - very loud on road

MARK S. 
Rating:
3.0

The trailer I reserved was not available at my time of pick up. While we were able to find a trailer with the dementions I needed it did not have the ramp that my original order entailed. I had to buy a $150 ramp in order to get what I needed done. This was an unfortunate situation. I don't feel the employees did anything wrong and they tried to help me with my issue but I still had to spend additional money out of pocket that I was not anticipating and now have a ramp I'll probably never use again.

Brandant S. 
Rating:
5.0

Customer did not leave a comment.

BROOKE S. 
Rating:
5.0

Customer did not leave a comment.

lisa r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLIE S. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
4.0

Customer did not leave a comment.

PERRY B. 
Rating:
4.0

Customer did not leave a comment.

ALAN T. 
Rating:
4.0

Customer did not leave a comment.

Breanna S.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
4.0

Customer did not leave a comment.

TROY A. 
Rating:
5.0

Customer did not leave a comment.

Alicia S.  |  Overall Experience 
Rating:
5.0

I originally booked & wanted to pick up the truck and return it in Iowa Falls. But I was told there was not one available. The evening I picked up my truck in Marshalltown, there was a truck in Iowa Falls, and it was still there for the next two days. It would have been very nice to pick up and return the truck to Iowa Falls as it took an extra 4 hours to go to Marshalltown and back twice. plus the extra mileage charges. I probably will not recommend Uhaul ever.

ANTHONY S. 
Rating:
3.0

Customer did not leave a comment.

Ryan D. 
Rating:
3.0

I was charged for an appliance dolly that was not on truck. Was never reimbursed. Truck was not ready when I arrived, even though I was called the day before saying it was ready. Not happy at all

Angela K. 
Rating:
3.0

Found it frustrating that I made reservations 1 month in advance for a large storage room and was told they didn’t have any available the day I arrived. Was told there was nothing they could do and they had nothing available, waited on hold for support from office managers for 25 minutes and then magically was told, well I guess we have 1 storage unit available. Was also told garage doors open automatically, but doors did not. Had to get office workers to open doors and let us in. After that, most things went smoothly. Clean facility.

kelli h.  |  First Impressions 
Rating:
2.0

I rented a truck and unit from u guys today. I purchased the 24 hr access. Currently some of my most valuable possessions are in your truck sitting in front of the facility unattended. I'm very upset about this

BEN K.  |  First Impressions 
Rating:
5.0

No Issues... Entire process was completed quickly and smoothly without issues. Great service!

LANDON D. 
Rating:
1.0

It was better than most

Kathryn B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALFRED W. 
Rating:
5.0

Customer did not leave a comment.

Beth s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRACY H. 
Rating:
5.0

Service was great. Employee knew exactly what was needed without my asking for it. He was very helpful.

PATRICIA T. 
Rating:
5.0

perfect. thanks!

MICHEAL L. 
Rating:
5.0

I thought everything was awesome.

KEVIN B. 
Rating:
5.0

Passenger door rubber around door seal was all loose and in the way of the passenger.

ERIC G. 
Rating:
5.0

Customer did not leave a comment.

Dart P.  |  Overall Experience 
Rating:
5.0

I have always been happy with the service that Uhaul provides I would recommend them to anyone. Thank you for your excellent service.

Bryan C. 
Rating:
5.0

Very helpful at this location! Very friendly, informative, available... It really made that part of my move great.

Kim C. 
Rating:
5.0

Very nice business which was very clean.

TROY K. 
Rating:
5.0

The manager, Chris, is the epitome of "going the extra mile"! He does an amazing job listening to his customers and making sure they have the right products and services. He makes the experience easy to deal with!

JOHNATHAN G. 
Rating:
5.0

you are doing good. Keep up the good work.

MAHDI A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Carlos D.  |  Overall Experience 
Rating:
5.0

Complete service provider. Best anywhere.

PHILLIP S. 
Rating:
5.0

Customer did not leave a comment.

Daniel B.  |  Overall Experience 
Rating:
5.0

The guy working (Chris?) was super helpful and professional! Seemed like you could have used more than one person working, though

Daniel S K. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY H. 
Rating:
3.0

Didn't have have the lock inside the unit ready

Corinne D.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Autumn M. 
Rating:
1.0

I'm only giving a poor rating because I did not want to pickup from this location in the first place. Uhaul needs to update their software so that once all the trailers in a certain location are rented, it will not let you make a reservation. That way no one is getting mislead about what we are getting

Matthew C. 
Rating:
2.0

I wanted the truck at 9 a.m. Was told it wouldn't be ready at 2:45 p.m. Was actually ready at 2:45 a.m. six hours before I needed it.

GARY S. 
Rating:
4.0

Customer did not leave a comment.

Donna L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHANDRA F. 
Rating:
5.0

Customer did not leave a comment.

TRACY H. 
Rating:
5.0

Customer did not leave a comment.

Cheryl M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don D. 
Rating:
5.0

Chris was very helpful.

KALPESH P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Earl T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

The service at the Marshalltown facility was excellent. I misunderstood the procedure for returning a truck after hours, and they kindly assured me that they would not charge me the $20 convenience fee. Would recommend and use again.

Morris P. 
Rating:
4.0

Maybe a short class on how to operate the truck would be helpful. Make sure mirrors are adjusted etc. The business is at an awesome location and very clean. Awesome facility.

CHRISTOPHER S. 
Rating:
5.0

I ended up needing the truck longer the ease of lengthening my use was convenient under stressful moving circumstances. Even though I hope to not move again if I do I will use this business. I will also highly recommend to those I know.

Christina S. 
Rating:
4.0

Customer did not leave a comment.

WILLIS H. 
Rating:
4.0

Customer did not leave a comment.

KIRANJIT R. 
Rating:
5.0

Customer did not leave a comment.

SAAGAR P. 
Rating:
5.0

I pulled in at 7:07 and someone came out and helped unhook and checked the trailer in, unlike another uhaul location i had to drop off a trailer.

Jeff S. 
Rating:
4.0

Chris, Laura, and Juan have been very helpful and accommodating and I am very grateful for their efforts 😊

Rosanna B.  |  Overall Experience 
Rating:
4.0

Your associate on duty went above and beyond to make this rental gho smooth. Thank!!

JAMIE F. 
Rating:
4.0

Customer service was great when I was in a time pinch and needing answer more so immediately. Was very happy about that. I feel like it was a bit on the expensive side but it had to be done, overall Customer service rocked it and would recommend to others because of it.

Justin E. 
Rating:
4.0

Love that the facility is using a previous building instead of new build, climate control is great and security is too notch

Kelli R.  |  First Impressions 
Rating:
2.0

Overall the cost of renting is outrageous!

LORRIE R. 
Rating:
5.0

Like the early hours

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Maybe when it cold have the teuck started and defrosted. 😁. Honestly everything was great

ROSAURA A. 
Rating:
5.0

Customer did not leave a comment.

TERRY H. 
Rating:
5.0

Great

TAMMY B. 
Rating:
4.0

Customer did not leave a comment.

Lynne B. 
Rating:
5.0

No issues with equipment and service made entire process simple and stress free

LANDON D. 
Rating:
5.0

N/A

James M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mattie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dart P.  |  First Impressions 
Rating:
5.0

So friendly! Looks awesome inside and out!Marshalltown needs this- thank you Chris

Tracy B.  |  First Impressions 
Rating:
5.0

Very impressive facility!

Kevin P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Warren W.  |  Online Move In 
Rating:
4.0

Difficult time for everyone with the storm and power outages. They helped get me in a unit even though the links were down. Helpful staff and very courteous. Going to be a nice addition to the community.

wayne g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leiah P.  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff.

James M.  |  First Impressions 
Rating:
5.0

Very friendly and knowledgeable staff. Provided moving carts and the right size unit conviently located by an entry door.

James P.  |  First Impressions 
Rating:
5.0

staff was courteous and very helpful, THANK YOU

Lyle F.  |  First Impressions 
No reviews have been submitted for this location.

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