Customer Reviews for U-Haul Moving & Storage of Maumee River

1,746 reviews

855 E Broadway   Toledo, OH 43605
(Corner of E Broadway and Woodville)

(419) 697-1677

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(419) 697-1677

855 E Broadway
Toledo, OH 43605
(Corner of E Broadway and Woodville)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Julie W. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
4.0

I originally requested a different rental location pick up but was called the day before pick up and told the location had switched to this E Broadway location.

John Y. 
Rating:
3.0

I was very upset, not really with this location, but the overall bill the company gave me after I used their truck. I was promised a .40 cents per mile rate and when I returned the truck they charged me 1.04 per mile rate. That almost tripled the amount I was quoted when I set up the reservation. When I tried to get it corrected they say they cannot do it and transfer me to someone else. Then I have to start over and explain the whole arrangement again. I do not have hours of time to do this!! That is criminal!!

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
1.0

Customer did not leave a comment.

Paul S. 
Rating:
2.0

Customer did not leave a comment.

Imesha R. 
Rating:
5.0

Nothing I can think of. Agent Tracy was outstanding, friendly, and professional!

John W. 
Rating:
3.0

I asked for 30 miles. I did not use the 30 miles, but instead got charged for gas and that was 35 dollars. I know I should have had a refund for my miles not used. Then the gas tank was between 1/2 and 1/4. I didn't use that much gas but got charged for 7 gallons. Boy oh boy.

cindy S. 
Rating:
3.0

Customer did not leave a comment.

Samantha S. 
Rating:
4.0

The only thing is when you have a time to pick up your truck should not have to wait 30 minutes for someone to be there. Other people in store also. I know help is hard but if you make reservation they should be there and if a problem leave a note to say there may be a delay.

Beverly F. 
Rating:
5.0

Dropped off over hours

Cody K. 
Rating:
5.0

Tracy and his staff always friendly and polite.

Joshua P. 
Rating:
5.0

Customer did not leave a comment.

Martin D. 
Rating:
5.0

So very helpful and kind!

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Tracey was or is excellent and very knowledgeable. He and his college made my experience pleasant.

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

Sally M. 
Rating:
5.0

Customer did not leave a comment.

Thomas O. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Great service !

Jerrett S. 
Rating:
5.0

Dropped off after hours and personnel checked it in first thing in the morning!! Thank you

Jeff R. 
Rating:
1.0

Customer did not leave a comment.

Jane L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Great staff and manager Tracy all fabulous people and helpful

MARK W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
3.0

Customer did not leave a comment.

Natasha J. 
Rating:
5.0

Thank you to the staff. Professional, courtesy and great customer service.

Chaundra W. 
Rating:
2.0

Been trying to get the manager to contact me you cannot reach the location by phone I am being charged for damage I did not do and no one will help Tammy Reardon 419-320-0070

tammy R. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
4.0

Customer did not leave a comment.

Nicolas W. 
Rating:
5.0

My customer service was amazing and Damien was awesome! This will be my go to location from now on.

Jessica M. 
Rating:
3.0

I have yet to hear from anyone from this location. I was billed for some sort of a safe thing, after telling them, that I have State Farm Insurance, and do not need any additional anything. I have spoken to Customer Service to No avail. This needs to be adjusted. I was also under the impression, that you billed for mileage over 50. This Truck was So Sticky, I had to mop it 3 times, and it still could have been again. I have never had this type of experience with U-Haul in the past. I was credited 21.00 for having to clean the inside of the trailer, before I could put anything in it. I was told that someone would be in contact with me. No one from U-Haul has called me.

patricia S. 
Rating:
4.0

The amount charged was $10 more than what was shown on receipt after drop off. Hope the amount gets put back on my card

Derek S. 
Rating:
1.0

Customer did not leave a comment.

precious d.  |  Overall Experience 
Rating:
5.0

Quick, easy, and convenient. They were also really friendly

Reina L. 
Rating:
4.0

The largest thing is the same thing impacting most businesses and that would be more staffing, when I picked up the rental, there was one guy maintaining trucks, looking after storage and running the front counter. But for all that, the experience was amazing

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
4.0

When arriving at my destination I went to load truck and found the rear door and all latches completely iced closed

Ronald P. 
Rating:
5.0

Your Rep was GREAT! Very nice, knowledgeable and helpful. He made me feel very comfortable with the entire process.

Philip J. 
Rating:
5.0

Great customer service

William B. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
4.0

I rented a truck for three days locally and took good care of the truck. I refilled the gas to previous mark and returned the truck cleaned. Later I noticed on my bill I was unnecessary charged for 6 gallon of gas totalling $26.10 and oil & tire repairs for $13.00. I had respect for this business but they are nothing but scam.ers. I will never recommend this location nor will I ever use them again.

Douglas C. 
Rating:
5.0

I would recommend this location to someone if they were moving, but I would not recommend the storage area. Only because the staff is phenomenal, best customer service out of the gentlemen there. Getting a truck was super easy as was return. But the storage unit is ridiculous. Prices are constantly going up. I paid more for my storage unit of 16 years than I did for full coverage car insurance and renters insurance combined. Not to mention the water damage my unit received and the amount of stuff that I lost is unimaginable.

MARK S. 
Rating:
5.0

Very friendly employee

Gabrielle C. 
Rating:
5.0

Tracy, the manager, was terrific. The first truck had a check engine light on and the driver's seat was broken and couldn't be adjusted. He got us a new truck.. The tire was low so he filled it but halfway through the day it was low again. Everything about the staff and the rest of our experience was terrific!

Kathleen F. 
Rating:
5.0

Customer did not leave a comment.

Julia M.  |  Overall Experience 
Rating:
1.0

my whole experience was awful.

Jillian R. 
Rating:
5.0

We had a great experience. Everything was well organized & the truck was ready when promised. Tracy Brown Jr. helped us with the transaction & he was polite & nice & was really efficient. Great experience & we'll use you again when we need to. Thanks!

Jill T. 
Rating:
5.0

Tracy the manager was awesome!

Michele K.  |  First Impressions 
Rating:
5.0

Make sure the windshield washer works!Other than that,great experience!

Francis S. 
Rating:
5.0

Checkout guy was very helpful and pleasant.

Jeffrey R. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
4.0

Customer did not leave a comment.

Vince H. 
Rating:
5.0

Double check the windshield wiper fluid

Corey W. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Thanks

norman s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
4.0

None

Tim G. 
Rating:
5.0

Customer did not leave a comment.

Julie A. 
Rating:
5.0

Customer did not leave a comment.

Scott Z. 
Rating:
5.0

The service was outstanding. Darian was helpful with the reservation and Tracy took care of everything else. I am very pleased the I drove a little farther to your full service u haul.

Dennis D. 
Rating:
5.0

Make sure tires are full of air before time of pickup

Wilhelm D. 
Rating:
5.0

Customer did not leave a comment.

Jamie C. 
Rating:
5.0

Customer did not leave a comment.

Tammy E. 
Rating:
5.0

Service was great

Paul D. 
Rating:
5.0

The employees were kind knowledgeable and very helpful

Lisa B. 
Rating:
3.0

Customer did not leave a comment.

GUSTAVO A.  |  Overall Experience 
Rating:
5.0

I HAVE USED THIS LOCATION SEVERAL TIMES AND THE MANAGER TRACY BROWN IS THE BEST; HELPFUL, PLEASANT, AND COURTEOUS. I WOULD HIRE HIM! PLEASE CONTACT TRACY AND LET HIM KNOW HE'S DOING A GREAT JOB!

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Robin B. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
5.0

Very nice and clean place. The staff there is veey nice. If your gonna move i would recomend this place

Lucas M. 
Rating:
5.0

Customer did not leave a comment.

Piper B.  |  First Impressions 
Rating:
5.0

The representative was very friendly and professional.

Michelle B. 
Rating:
5.0

Tracy Brown at the 855 E Broadway, Toledo location was terrific. He was very helpful & professional. My only issue with this rental was a last minute change in pick up location which I was not aware of. My reservation was for the location at 2699 N Reynolds Rd, Toledo OH but when I arrived I was told I was at the wrong location by a very rude women. There was no indication my reservation was changed which was most inconvenient. With such poor customer relations, I will never book a rental from that location again!

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Dean W. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
4.0

Customer did not leave a comment.

Johnathan F. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
3.0

I ordered my truck at the Washington st address toledo ohio and the Previous driver that had the truck that should've been back at 3:30 was not back and didn't have the truck there for me to pick up at four like it was supposed to be they then took an hour to find me a different truck I had a different location which was this one off of Woodville and I asked for a manager discount and for the inconvenience and your U-Haul promise of right location right equipment right on time if not I guarantee you $50 then I want that guarantee as well so I expect the discount and the U-Haul guarantee for having to do all the hassle and on top of that my order got changed to 1 o'clock pick up time and the lady on the phone told me that was OK and then I got a call the same day saying my original pick up date used to be at four in my truck will not be there till four and then even when I showed up at four the truck still wasn't there.

Caitlin S. 
Rating:
5.0

Staff was friendly, over all good experience.

jack C. 
Rating:
4.0

Customer did not leave a comment.

Carol N. 
Rating:
4.0

Have more than one person working to speed up wait time

Fawn S. 
Rating:
5.0

Excellent check in and check out... Truck was fabulous!

Trisha V. 
Rating:
5.0

Jesse was great to work with when we rented our truck, before and after!

Larry G. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
3.0

I arranged in advance to pick my truck up from the location closest to my house. 1 hour before I was scheduled to pick up the truck, I got a call saying I needed to get my truck earlier than planned and from this farther location. At this location when I have my desired drop off location (Middleburg heights, OH) I was told I would be able to drop the truck off T any location. When I arrived at the Middleburg heights location I was not permitted to drop off the truck.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

ROBIN G. 
Rating:
3.0

Customer did not leave a comment.

Jamie W. 
Rating:
5.0

I was inconvenienced during unloading the truck because the dome light was out.

Maher S. 
Rating:
5.0

Customer did not leave a comment.

Heather W. 
Rating:
5.0

I dropped of the auto transport in the morning then returned the truck later in the afternoon. I was greeted and assisted immediately in the lot both times. Both guys that greeted me were very nice, friendly, and professional.

fred R. 
Rating:
3.0

the trailer had a broken tie down hook i rented it to move motorcycle. already had it loaded when i saw it went back to store and they said had to replace the trailer. i had to drive across town to a different store unload the bike switch trailers reload bike that cost me a day delay in getting loaded and on the road not to mention all the inconvenience just for one metal ring ( dont know why it could not just been replaced on the spot ) had people ready to help me and had to reschedule with them. just does not make sense. not happy

DONALD H. 
Rating:
4.0

Customer did not leave a comment.

GILBERT B. 
Rating:
5.0

I worked in this location in 2003 or 4 and you've made the process much quicker thank you

Ronald J. 
Rating:
5.0

Customer did not leave a comment.

Mahdi T. 
Rating:
5.0

Even though the associate was in multiple locations at once He was very awesome and getting people in and out

JAMES G. 
Rating:
2.0

I reserved a 20ft trucker. 2 days before my pickup I was informed that they only had a 15ft and that they would throw in extra equipment to make up for the truck. I received neither the equipment or a discount on the truck.

Nathan P. 
Rating:
2.0

There were dead and live cockroaches in the truck. This is the first time that has ever happened. We have rented from this location many times and never a problem.

William P. 
Rating:
5.0

Really great service, clean and modern truck. Very nice indeed.

Lyman H. 
Rating:
5.0

Customer did not leave a comment.

Heidi C. 
Rating:
5.0

Friendly staff, clean facilities, lots of security cameras. The storage space is the perfect size! I would highly recommend this Uhaul Storage Facility. Location is convenient from the city and suburbs.

Darius H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexander A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTA F.  |  First Impressions 
Rating:
5.0

Helpful

Catherine T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Regina B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew G.  |  Overall Experience 
Rating:
5.0

Nice professional friendly people and very good clean storage for my furniture and all my stuff I love it ❤️

maricela r.  |  Overall Experience 
Rating:
4.0

The manager Matt was so very helpful when I was faced with a stressful situation in my move. The only reason we’re relocating is due to price. I would recommend Uhaul to others for sure!

kathy f.  |  Overall Experience 
Rating:
3.0

The electronics on the access door didn't work half the time, and i didn't like the fact that I couldn't remove the insurance when I wanted. Will try to avoid uhaul storage in the future

Dorian C.  |  Overall Experience 
Rating:
4.0

Everything was convenient for the time in the years that I was at Storage at U-Haul thank you

HERMAN D.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top