Customer Reviews for U-Haul Moving & Storage of McAdams Park

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of McAdams Park

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KEN F.
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Customer did not leave a comment.

Mary W.
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I had trouble checking in by phone and got very little assistance from the associate at the desk.

JEFF S.
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Van smelled strongly of cigarettes, otherwise it was clean, but I cannot rate a vehicle as clean if it reeks of cigarette smell. Not adequate parking for personal vehicle. All staff was very friendly and helpful except they didn't do a walk around to acknowledge any previous damage and there was no walk around after turn in. Of all Uhaul rentals I've done over a decade this was a first.

Christy M.
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Customer did not leave a comment.

pedro M.
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Customer did not leave a comment.

Liselca R. | Overall Experience |
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Customer did not leave a comment.

Carlos O.
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Customer did not leave a comment.

JAMAIKIA A.
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Ruth G.
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Patricia G.
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Everything was great!

Robert R.
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Customer did not leave a comment.

Tim B.
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N/A

carlos R.
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Customer did not leave a comment.

Karla H. | Overall Experience |
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Customer did not leave a comment.

Thomas B.
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Customer did not leave a comment.

Kristofer C.
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Customer did not leave a comment.

Justin S.
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I chose contactless pick up and the key to my truck was not in the designated lock box. Also had to walk around the block to get from the truck to the key location. Took 2 trips back and forth which is a lot of walking.

TERESA L.
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Customer did not leave a comment.

Frank S.
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I don't know the gentleman's name that signed us in but he was awesome. We couldn't get the technology to work with scanning the codes and he helped us every step of the way.

LAURA J. | First Impressions |
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the two guys that helped me out were Awesome. treated me like a Queen on this move.

Brandon G.
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Customer did not leave a comment.

Tianshi L.
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Customer did not leave a comment.

Bradley C.
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Customer service was great, equipment worked just fine and I appreciate the fact I can return it after hours. I would rent from this location again if needed and would also recommend this location as well as U-Haul overall. Thank you.

Brian P.
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so glad there was a site open on Sunday afternoon! was told to use the website check-in instead of the phone app (phone app has bugs I guess?) and that worked after a few tries (first time I'd checked equipment in via web with photos).

Bradley C.
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Customer did not leave a comment.

Douglas H.
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It would have been nice to receive a truck with a full tank of gas. This was a long haul, one way rental that we had to fill it with gas before we even left town. This was disappointing since we have always had excellent customer service from this location.

syeeda E.
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Great experience! Thank you to the young man with who helped me find what I needed. He was a great help!

Marsha Y.
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Please make sure the customer gets there return receipt so they know what was there mileage of the return and what is there refund they will be returned on there credit card

Adam R.
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We had trouble with online check in and The guys behind the counter basically acted like we were bothering them when we went inside and asked for help - they told us and another customer who was also having check in issues that they couldn't help.

VELRENDA E.
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we want to thank uhaul for staff for being an AMAZING EXPERIANCE !! over all we were very pleased !!!!!

Patricia R.
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Everything was perfect. No need for improvement. Thanks guys great job.

Carl P.
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They seemed to be short-handed that day, but the man at the front counter was more than willing to help me out to make sure my car dolly, tire straps were secured to the vehicle, and everything was hooked up properly. I sincerely appreciated his help! Great service!

Wayne S.
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Efficient, Quick.

Lora A.
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Using my phone was a little time consuming. I would do the in person check out next time. Also, I forgot to mention there wasn't a fastner for the middle seat belt. (atleast we couldn't find it). Thank you!

Bryson V.
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the truck was dirty inside the cab. trash on the floor . the dash and cup holders were filthy. windshield was not clean

Thomas W.
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Customer did not leave a comment.

David S.
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Carl P.
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The man at the counter was very helpful, answered all of my questions and even helped me make sure the car dolly tie downs were secure.

John N.
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Customer did not leave a comment.

Karmella C.
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Customer did not leave a comment.

keith V.
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Customer did not leave a comment.

Stanley S.
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Donna L.
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very very helpful

Amelia B.
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Had major mix-ups at the location that were quite frustrating. They didn't seem prepared for us at all.

Luis L.
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Top notch service! Thank you UHAUL!

Susan A.
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Customer did not leave a comment.

Jamie K.
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The guy at the counter was super nice and fast to get me in/out.

Gregory P.
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Customer did not leave a comment.

Lonnie H.
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Customer did not leave a comment.

Stanley S.
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Can't think of anything right now. I always have a pleasant experience with the guys on 13th. Will be contacting them again real soon for another truck rental.

Naomi B.
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The "use your phone to get your truck" Was terrible, it said my location wasnt on when it was which prevented me from returning the truck appropriately. I brought this to the GM working and he was so so mean and Non-chalant the GM should be more willing to help. His answers were short and filled with sarcastic remarks. In my 35 years, He ranked 2nd of the worst customer service experience. I will never do business at that Location and I will never use my phone to get a u-haul.

Manuel F.
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Customer did not leave a comment.

David M.
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Maria S.
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Everyone was nice and professional.

Kevin C.
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Nothing...good service and very helpful staff.

Dustin S.
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Customer did not leave a comment.

Connie C.
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I returned the truck much cleaner than I received it. Use 1/2 roll of paper towels on the inside of the cab.

Katharine W.
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Great! Nice and clean facility, very efficient.

Henry N.
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Nothing at all, the front desk guy was friendly , spoke loud and clear. The lot guy was friendly and nice. He made my morning we small talk and enjoy that morning breeze. This was the best uhaul experience I ever had. Would go outta my way to rent at this location again!

RICHARD R.
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Customer did not leave a comment.

Wesley C.
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kimberly M.
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THOMAS B.
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Great guy, very helpful, and painless

Kent R.
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Just keep up the hard work

Corinne W.
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The employee who checked in my truck was knowledgable and friendly. Great staff and highly recommend!

Arian R.
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Excellent experience.

Kila R.
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General manager sucks he dosent take responsibility for anything

Teresa S.
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I will always use this location even if it's a few extra miles out of my way. This location is friendly and respectful and equipment is always clean and ready with no unnecessary waiting around.

Jonathan B.
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Asked for a 1st floor due to very heavy items to be stored and was given a 1st floor split level with 12 stairs very very very upset with the extra work involved and just very unhappy all around!!

larry C.
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Everything went fast and smooth

Ronald H.
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Employees were easy to deal with and helped my rental go smoothly. The first time I came here was a terrible experience, but these guys made me feel like they wanted my business and I appreciate that.

Rayletta S.
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Customer did not leave a comment.

Randall B.
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Don't ignore people when your giving someone else the van you had reserved.

Richard H.
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Customer did not leave a comment.

Sally S.
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I found you website confusing and because of that I had to make two trips to the pick up location to make sure I understood INTOWN meaning and to make sure I had my reservation, email sent to me said it was still holding my quote. My cargo van was great but on line experience, not so good. ON OMG try to talk to someone on the phone. 3 calls total of 1.30 mins still no one answered. So made the drive instead. Not so good. S. Stolz

bethany E.
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I'm a commercial customer. I use U-Haul several times a month. Lately I'm unable to rent for more than 1 day. Also I made my commercial reservations by phone this past time with no problems. When I arrived I was told that My Account was “Locked” the store said I would have to pay street rates if I wanted to rent the truck he suggested I call billing to see why my account was locked. I took his advice and called corporate I was sent to voice message and 3 days later no one has contacted me to resolve my account issues. The store indicated that my CC on file was expired. I used the same credit card that I have on file with no issues. The store was absolutely not going to lift a finger to help solve my issue.

Kila R. | First Impressions |
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You guys said my bank put a hold on 41.77 and they do not i was not reimbursed by you. Hold time is like 30mins

JOE L.
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Customer did not leave a comment.

Robert B.
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The staff was very efficient and friendly. The process was quick and the truck was clean and ran perfectly.

Mark S.
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Customer did not leave a comment.

Daniel C.
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Customer did not leave a comment.

Justin O.
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Excellent service and attention from the staff. They were knowledgeable, easy to work with, patient, and friendly with everyone at the store.

Sheri D.
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Customer did not leave a comment.

Luz R.
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Customer did not leave a comment.

Brenda H.
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Reimburse me for the gas I left in the tank. I did not know how much it was using. There was 1/4 tank when I got in the truck but I left 3/4 tank when I got to my destination.

LUIS C.
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Customer did not leave a comment.

Michelle S.
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The online check in is an extremely long process, waiting for approval is ridiculously long. The whole process took more than 30 minutes, which cut into my time to move since I only had 4 hours. The contact free process needs updated.

Austin W.
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Customer did not leave a comment.

Christopher M.
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Christopher M.
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Douglas L.
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First time ever using Uhaul and it couldn't have been easier or quicker! The staff were super helpful and friendly!

Steven T.
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Customer did not leave a comment.

Ronda E.
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Nothing! Staff were great!

Rebecca F. | Overall Experience |
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Customer did not leave a comment.

Delbert M.
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It was easy to pick up the empty boxes but quite difficult to get them. More than an hour on the phone because the web site didn't allow user to enter a delivery address and the service center couldn't or wouldn't change it. Finally when Briola in Wichita called about delivering, we got the address corrected. Briola was awesome and saved the day.

Michael F.
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Customer did not leave a comment.

Stephanie S.
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James H.
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The desk workers were polite and helpful!

Zarah A. | First Impressions |
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Customer did not leave a comment.

JAN R. | Overall Experience |
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Christian and Rodrick were excellent representatives of your company !! They made our experience w UHAUL excellent, they were kind, cheerful and more than helpful!!

Cindy B.
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Customer did not leave a comment.

Laura R.
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No problems with this particular site.

Jennie C.
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The price that i was told i was charged is not what i got charged. And then having even more money taken off my card today. Not impressed. I will be calling to complain in the morning

Connor B.
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Customer did not leave a comment.

PATRICIA N.
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prompt - great customer service!

Kenneth H.
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Customer did not leave a comment.

KEVIN E.
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Loved talking to the manager and he helped us get set up with a storage unit! Super friendly and helpful

James B. | First Impressions |
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Rene Lainez in Wichita was awesome and salvaged the already stressful time for me and my family by having compassion and great customer service skills. Garrett however definitely needs to brush up on his customer service especially since he is a manager!!!

Robin W. | First Impressions |
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Super helpful!

kiara c. | Overall Experience |
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Great service

Amanda K. | Overall Experience |
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Customer did not leave a comment.

rebecca b. | Overall Experience |
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Customer did not leave a comment.

Kimberly L. | First Impressions |
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Customer did not leave a comment.

Jasmine A. | Overall Experience |
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Customer did not leave a comment.

Ron K. | Overall Experience |
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Customer did not leave a comment.

Kelley N. | Overall Experience |
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The people who work there are attentive and friendly. When you walk in you are greeted and asked if you need help. I was checking out and the process was quick and easy. Something I really appreciated.

Alexander E. | Online Move In |
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Customer did not leave a comment.

Robert H. | Online Move In |
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Arrived at 11pm. Spoke with representatives earlier that day and the previous day. I let them know I would be in late. They made no mention that I would not have access after hours. Next morning. Based on the unit number we assumed the unit was on the 2nd floor. No stairs anywhere...eventually we realized we needed to take the freight elevator just to find the unit. Silly and excessive, stairs would be fast and efficient. The first representative I talked to said there would be a lock in the storage locker. The next day second representative said there would be no lock. So of course I had to pick up a lock. Finding a lot to three trips to different stores. Eventually I found one and of course there was a lock in the locker. Not sure why they were the mixed signals. Two days ago I called about the free first day for college students promotion based on the COVID-19 move out. I was told I would receive a phone call in return. I’m still waiting

Ronne S. | Overall Experience |
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Customer did not leave a comment.

Cynthia G. | First Impressions |
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Customer did not leave a comment.

Ronne S. | First Impressions |
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Customer did not leave a comment.

Charles C. | Overall Experience |
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Helpful staff

Rachel B. | Overall Experience |
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Very nice place for storage.

casey V. | Overall Experience |
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only complaint is there are no refunds if you move out early. We paid for December and moved out on the 14th. staff member told me no refund and do not prorate.

Kenneth R. | First Impressions |
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The two ladies that helped me were amazingly efficient, professional and welcoming. I’m very pleased with not only the facility but the service I received.

Kurt S. | Overall Experience |
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Great place to store your stuff.

Krystal C. | First Impressions |
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I loved my experience at this particular U-Haul location services rendered quickly and efficiently the manager was really kind and helpful as well as the staff .I Will definitely use Again 👍

Kurt S. | First Impressions |
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The person I dealt with was courteous, informed, and very helpful.

Kyle R. | Overall Experience |
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The staff at this location were super nice and helpful.

Kevin C. | Overall Experience |
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When moving, Was told there would be a 10 x 15 storage facility for my use for 30 days. The best they had was a 10 x 10 but it worked

Bruce G. | Overall Experience |
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Good experience. No complaints.

Juan S. | Overall Experience |
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Very good service

Kelley N. | First Impressions |
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I have never used a U-Haul storage location before but now that I have I would recommend it to anyone. The staff was awesome and the place is clean and seems very secure.

Patrick R. | Overall Experience |
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The only issue I ever had was not getting an answer when I would call the facility. When they did answer they were very friendly and helpful.

Kevin C. | First Impressions |
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Was told there would be a 10X15 storage facility available FREE for 30days and upon arriving was frist told there wouldn’t be anything available until the next day ( which I had to work).

Jennifer L. | Overall Experience |
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The alarm to my units would go off when I opened them even though I had swiped my card. When I went to use one of the customer service type boxes to take to someone for help no one answered and I time

Kendra E. | First Impressions |
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They are very professional and helpful! The indoor storage area is well kept!

Tamika A. | Overall Experience |
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The lady that helped me was heaven sent. She was very patient with me and made sure I understand how to properly use the equipment they had. 5 Stars Allday!!

Derek C. | Overall Experience |
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I was given a free month of storage. The Manager put me on the second floor when I counted 22 available large sized units ready for a customer on the first floor. Not happy being put on second floor.

Philip S. | Overall Experience |
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I tried to inform you of a computer system glitch. However everyone I talked to said the information on their screen looked fine. Email me at philswindler@hotmail.com if you would like me to explain

Monty L. | First Impressions |
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Very easy and great service !!!

Neal J. | Overall Experience |
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All went well.

Raymond B. | First Impressions |
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Great customer service! Thank you! Process was explained & we were taken to unit.

Gary B. | Overall Experience |
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Great staff and excellent facility.

Patrick R. | First Impressions |
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Overall I was very pleased with the business. The young lady I met with was incredibly helpful and friendly. The manager, however, failed to reserve my moving truck and almost ruined my move.

Tricia P. | First Impressions |
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Customer Service was excellent at check in and at equipment return. The storage unit and 17' moving truck were both in poor shape, but very affordable and got the job done.

Jeri M. | Overall Experience |
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I would definitely recommend

Amanda P. | Reservation |
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Manager was very unhelpful, nothing we had already set ended up what it was, we got stuck paying more for a bigger unit that we didn’t need nor can afford, please check my account notes for the rest

Cheryl W. | Overall Experience |
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Staff went out of their way to see that I made my transfer from a U-box to a rental truck. I was so grateful for their help.

Maria Cecilia P. | Overall Experience |
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other tenants were observing & commenting on our property & use of elevator; it appeared they live in the building? I paid extra to have access till 10 and was told had to depart by 8 twice by staff

Princess R. | Reservation |
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Customer service was great but there is no lighting within the individual unit and it is filthy inside the individual units as well.

Derek W. | Overall Experience |
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The roof leaked and water was pooling at the door of some units during my last visit. The alarms would sound after hours despite paying extra for 24h access.i won't be using these facilities again.

michael m. | Reservation |
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Uhaul overheated n shut down multiple times while towing. However the roads where wet so the tow function was off for majority of the 600mile trip. And I left my boys Nintendo in the Uhaul. Lol.

ROBERT B. | Overall Experience |
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The delivery fees of my UBoxes was absolutely ridiculous for a mere 15 miles away@ $800+. The staff was very accomodating swapping boxes on the trailer to meet my timelines of the movers to unpack.

Allison W. | Overall Experience |
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The General Manager was very friendly and always helpful!

Marsha W. | Reservation |
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None

Joyce w. | Overall Experience |
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Outstanding customer service met our needs would highly recommend. Will definetly use again when needed

Kirsten S. | Overall Experience |
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The UHAUL in Wichita were supposed to call me when the box got there to set up a time and date to unload but they never contacted me. Then when I went in to unload. The desk lady was rude

No reviews have been submitted for this location.

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