Customer Reviews for U-Haul Moving & Storage of McHenry

2,167 reviews

2019 Richmond Rd   Mc Henry, IL 60051

(815) 669-4039

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(815) 669-4039

2019 Richmond Rd
Mc Henry, IL 60051

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Customer did not leave a comment.

Danielle c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON L. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

NICKOLAS M. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Zack was very helpful

Tim M.  |  Overall Experience 
Rating:
5.0

Zack was very helpful.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Jessica D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Holly T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

CHRIS J. 
Rating:
5.0

Customer did not leave a comment.

PAMELA M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
4.0

Customer did not leave a comment.

JONATHON Z. 
Rating:
5.0

Customer did not leave a comment.

Jessica S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADAM W. 
Rating:
5.0

Everything was taken care of for me with my trailer and storage unit!!!!!!!!!😊

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

LARS R. 
Rating:
5.0

I wish the staff were wearing masks while helping customers.

KELLY A. 
Rating:
3.0

Didnt know the unit was indoors and not a pull up. Wasnt able to get in some larger items because instead of a 10x15, they split us into 2 smaller units.

Tim M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

BRYAN S. 
Rating:
5.0

Customer did not leave a comment.

Anton F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

YAW K. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
4.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

ORLANDO E. 
Rating:
5.0

Customer did not leave a comment.

LYNNE F. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
3.0

Customer did not leave a comment.

Patrick R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANA M. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
5.0

I had a very good experience with the location and the rental. The associates that helped me did a great job as well.

ANDREW F. 
Rating:
5.0

Great 👍 customer service

JOHN L. 
Rating:
5.0

Zach came to help me out when I dropped off the trailer. He was very professional and knew what he was doing. Recommend

BRYANN R. 
Rating:
5.0

Zak was wonderful. As soon as we backed in the trailer to drop it back off, Zak immediately came out to us and disconnected the trailer, asked how everything was and finished the checkout process. We were very pleased and will definitely this location for our next rental needs.

JANET J. 
Rating:
5.0

Customer did not leave a comment.

TERESA S. 
Rating:
5.0

Great place and location. I realize rental space is at a premium but theses prices are not friendly

Frederick E.  |  Online Move In 
Rating:
1.0

Go out of business!!! This is beyond horrible!!!! Screwed up at every level!!! I am going to make it my own personal hobby to blast you guys on every review I can find. Inept and now crooked for trying to charge me even more. Rot in he'll u bastards!!!!!!!!

ROBERT B. 
Rating:
5.0

Have a non ripped sticker to state what type of fuel to put in.

LOUIS S. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

This location is got to be the most friendliest outgoing place to rent a U-Haul polite and courteous we giving it A++++

Danielle c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

Nicole B.  |  Online Move In 
Rating:
2.0

Way too much for storage. Isn’t reasonable

PABLO G.  |  Overall Experience 
Rating:
5.0

Every employee at your Richmond rd. Mchenry store was extremely helpful and courteous especially the gentleman who helped hook up the trailer, also very courteous when I returned it.

KEVIN C. 
Rating:
4.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Zack at the MCHENRY location was professional and overall a great guy. He made a stressful time crunch scenario into a quick and stress free experience.

MAXIMILIANO L. 
Rating:
5.0

Customer did not leave a comment.

GARY F. 
Rating:
5.0

2 minutes after I pulled in someone was there to start the checkout procedure. I didnt have to go find someone and wait. Great job!!!

GARY N. 
Rating:
5.0

Customer did not leave a comment.

JOHN V. 
Rating:
5.0

Representative very helpful and thorough

DARILL W. 
Rating:
3.0

Service was slow, took a long time to be helped

Katherine G. 
Rating:
5.0

Zach was promp and helpful.

RICHARD F. 
Rating:
5.0

Customer did not leave a comment.

CHARLES J. 
Rating:
5.0

Excellent location, helpful staff, multiple equipment to choose from.

Duane M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

KYLE W. 
Rating:
5.0

Customer did not leave a comment.

KRISTA G. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

DAMON S. 
Rating:
5.0

Overall it was great. I just had a few problems. One was when I was trying to get a hold of someone at the store on the phone and I got an answering service. I drove over to the store and they were not busy. The same thing happened a second time. I called from the garage at the location asking for help with my key card. It wasn't working and no one ever came over to help me out. I did have my money reversed in my checking account, so I will not complain about the extra charge.

Kimberly N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA K. 
Rating:
4.0

My only issue is with how the monthly fee increased over time.

Daniel Thomas F.  |  Overall Experience 
Rating:
5.0

Zack was super friendly and helpful!!!

KIMBERLY S. 
Rating:
5.0

This is a great location everything is always clean and well maintained. The staff is extremely helpful and pleasant. Management is amazing also always taking care of business.

Craig H. 
Rating:
5.0

Customer did not leave a comment.

Alexander S.  |  Online Move In 
Rating:
5.0

Zach was super friendly! I loved working with him

Tyler M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Zach was great and very helpful

MICHAEL K. 
Rating:
5.0

I have rented several vehicles now and every experience and interaction is perfect the entire staff is friendly and attentive. This time I did need some help and Zac was right there to lend a hand, great service.

Craig H. 
Rating:
5.0

All Good!!!!

VICTOR T. 
Rating:
5.0

This site is awesome great people very helpful. Caleb was super helpful.

MICHAEL Z. 
Rating:
5.0

Customer did not leave a comment.

Kurt V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jayden F. 
Rating:
3.0

Have more staff working from desk on Saturday morning, one person is not enough

KURT V. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Holly T.  |  First Impressions 
Rating:
5.0

Very good group of guys

ERIC H. 
Rating:
5.0

Beyond thankful and grateful to everyone here at your McHenry Storage facility. Everyone I met was amazing, especially Caleb. I had a real bad experience with Public Storage (worst storage company on Earth) and you guys have have given me great hope for this service. The place couldn't be any cleaner! Thank you!

Jason F.  |  Online Move In 
Rating:
5.0

We like it so much we are renting again November 7th 2021

ROBERT K. 
Rating:
4.0

Customer did not leave a comment.

SCOTT Z. 
Rating:
5.0

Zak was very friendly and did a great job.

JOHN P. 
Rating:
5.0

You are doing great.

ROGER G. 
Rating:
5.0

Customer did not leave a comment.

KEITH S. 
Rating:
5.0

Customer did not leave a comment.

NICOLE P. 
Rating:
5.0

Great people here! Friendly & helpful. Very service minded & fair. Recommend rentals from this location.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEENA S. 
Rating:
5.0

Excellent experience, the staff is amazing and I am guessing that is because the management is amazing. Friendly and helpful. Love this location.

CRAIG H. 
Rating:
5.0

ZACK CAME ON TOP WITH GREAT CUSTOMER SERVICE!

MARIO D. 
Rating:
5.0

Customer did not leave a comment.

JANI S. 
Rating:
5.0

Everything was great, staff were all very nice and helpful. Already recommended it to two people. Thank You to all the McHenry Staff, u were awesome!!

Cynthia E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica S.  |  First Impressions 
Rating:
5.0

Everything was great

Mary A. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Ask for Zack..He's the best!

ROBERT F. 
Rating:
5.0

Great place, will use uhaul again.

ALEX S.  |  Overall Experience 
Rating:
5.0

They have a great efficient system set up; painless getting the trailer snd even more painless returning it. Thank you!

JON V. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY A.  |  Overall Experience 
Rating:
5.0

This was probably one of the easiest things I've done this year. Reserving and changing the reservation was so easy!!! The return process was also super easy. Thank you for making this part of moving easy and hassle free!!

BRENDA J. 
Rating:
5.0

Very professional, in this place has an excellent service.

ANDRESABELINO M. 
Rating:
5.0

All good

DAVID S. 
Rating:
5.0

Zac at the McHenry store did a great job of checking me in. He was friendly and efficient.

WILLIAM G. 
Rating:
5.0

Nothing at this time

SHIRLEY M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Mark B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONICA M. 
Rating:
5.0

Customer did not leave a comment.

Jessica B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
4.0

Customer did not leave a comment.

Dane P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HERMAN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HERMAN R. 
Rating:
5.0

Replace manual cranks on trailers with electric lifts

JACOB M. 
Rating:
5.0

This is my favorite location to pick up a trailer or truck. Thank you

Greg W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
4.0

Customer did not leave a comment.

Rod M. 
Rating:
5.0

The general manager was very helpful and answered any questions I had. My only feedback is for the vehicle itself. It seemed like it was kind of old and lacked any modern features like a back up camera or powered windows and locks. I would have loved to see something like Apple CarPlay available for the car which would be helpful for long road trips.

NICHOLAS S. 
Rating:
5.0

You need to inform the next customer that they will fall in love with the seats!! This was more cost effective than renting a mini van! Pick up an return we're seamless. The folks at the McHenry location on Richmond Rd. we're courteous and friendly.

Karen K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
3.0

Customer did not leave a comment.

PHILIP S. 
Rating:
5.0

Customer did not leave a comment.

Lindsay P.  |  First Impressions 
Rating:
5.0

Caleb was awesome, super friendly, walked me through all of my options, and helped me decide exactly what unit was best for my situation. After we got me all signed up he took me on a tour of the facility and took me to my locker to show it to me. overall a great experience.

CRAIG H.  |  First Impressions 
Rating:
5.0

Everything was clearly explained. I was even shown to my unit and which key pads to use.

Brian P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John C.  |  First Impressions 
Rating:
5.0

Overall a great experience, I wish other businesses were run this way.

Phillip M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kim M.  |  First Impressions 
Rating:
5.0

The staff is very helpful and let's you know all the options to better service your needs

ZAYA N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeanette H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan W.  |  First Impressions 
Rating:
5.0

Great service and facility

Brian M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony G.  |  Online Move In 
Rating:
5.0

Needs more larger units. I was able to get a Mid size unit and I’m on a waiting list for a larger one. Staff was very helpful and polite. Not pushy at all like other storage units I looked into.

Michael G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRETT H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JEFFERY A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan C.  |  Online Move In 
Rating:
5.0

Easy in and out. Covered loading and unloading. Very clean and secure.

DOUGLAS M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kurt V.  |  First Impressions 
Rating:
5.0

Mike shop is Great

BRANDON D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcie G.  |  First Impressions 
Rating:
4.0

Very helpful staff

Donald J.  |  First Impressions 
Rating:
5.0

The representatives assisted me in finding a unit directly across from my existing unit. I was also allowed a day with access to both units in order to transfer all of my things. They were extremely helpful and made the transition smooth.

Kris C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kim S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emory S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sara C.  |  First Impressions 
Rating:
5.0

People were nice and informative unit was clean

Michael W.  |  First Impressions 
Rating:
5.0

knowledgeable, friendly

Yvonne P.  |  First Impressions 
No reviews have been submitted for this location.

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