Customer Reviews for U-Haul Moving & Storage of McHenry

2,169 reviews

2019 Richmond Rd   Mc Henry, IL 60051

(815) 669-4039

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(815) 669-4039

2019 Richmond Rd
Mc Henry, IL 60051

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Customer did not leave a comment.

Danielle c.  |  Overall Experience 
Rating:
5.0

Zack was very helpful

Tim M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Holly T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica S.  |  Overall Experience 
Rating:
3.0

Didnt know the unit was indoors and not a pull up. Wasnt able to get in some larger items because instead of a 10x15, they split us into 2 smaller units.

Tim M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anton F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Patrick R.  |  First Impressions 
Rating:
5.0

Great place and location. I realize rental space is at a premium but theses prices are not friendly

Frederick E.  |  Online Move In 
Rating:
5.0

This location is got to be the most friendliest outgoing place to rent a U-Haul polite and courteous we giving it A++++

Danielle c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole B.  |  Online Move In 
Rating:
2.0

Way too much for storage. Isn’t reasonable

PABLO G.  |  Overall Experience 
Rating:
5.0

Overall it was great. I just had a few problems. One was when I was trying to get a hold of someone at the store on the phone and I got an answering service. I drove over to the store and they were not busy. The same thing happened a second time. I called from the garage at the location asking for help with my key card. It wasn't working and no one ever came over to help me out. I did have my money reversed in my checking account, so I will not complain about the extra charge.

Kimberly N.  |  Overall Experience 
Rating:
4.0

My only issue is with how the monthly fee increased over time.

Daniel Thomas F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kurt V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly T.  |  First Impressions 
Rating:
5.0

Beyond thankful and grateful to everyone here at your McHenry Storage facility. Everyone I met was amazing, especially Caleb. I had a real bad experience with Public Storage (worst storage company on Earth) and you guys have have given me great hope for this service. The place couldn't be any cleaner! Thank you!

Jason F.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

MICHAEL T.  |  Overall Experience 
Rating:
5.0

Everything was great, staff were all very nice and helpful. Already recommended it to two people. Thank You to all the McHenry Staff, u were awesome!!

Cynthia E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica S.  |  First Impressions 
Rating:
5.0

Great place, will use uhaul again.

ALEX S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFERY A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dane P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HERMAN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lindsay P.  |  First Impressions 
Rating:
5.0

Caleb was awesome, super friendly, walked me through all of my options, and helped me decide exactly what unit was best for my situation. After we got me all signed up he took me on a tour of the facility and took me to my locker to show it to me. overall a great experience.

CRAIG H.  |  First Impressions 
Rating:
5.0

Everything was clearly explained. I was even shown to my unit and which key pads to use.

Brian P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John C.  |  First Impressions 
Rating:
5.0

Overall a great experience, I wish other businesses were run this way.

Phillip M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kim M.  |  First Impressions 
Rating:
5.0

The staff is very helpful and let's you know all the options to better service your needs

ZAYA N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeanette H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan W.  |  First Impressions 
Rating:
5.0

Great service and facility

Brian M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony G.  |  Online Move In 
Rating:
5.0

Needs more larger units. I was able to get a Mid size unit and I’m on a waiting list for a larger one. Staff was very helpful and polite. Not pushy at all like other storage units I looked into.

Michael G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRETT H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JEFFERY A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan C.  |  Online Move In 
Rating:
5.0

Easy in and out. Covered loading and unloading. Very clean and secure.

DOUGLAS M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kurt V.  |  First Impressions 
Rating:
5.0

Mike shop is Great

BRANDON D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcie G.  |  First Impressions 
Rating:
4.0

Very helpful staff

Donald J.  |  First Impressions 
Rating:
5.0

The representatives assisted me in finding a unit directly across from my existing unit. I was also allowed a day with access to both units in order to transfer all of my things. They were extremely helpful and made the transition smooth.

Kris C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kim S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emory S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sara C.  |  First Impressions 
Rating:
5.0

People were nice and informative unit was clean

Michael W.  |  First Impressions 
Rating:
5.0

knowledgeable, friendly

Yvonne P.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top