Customer Reviews for U-Haul Moving & Storage of McKinleyville

Rating:

5.0

The movers were on time and did a very good job. Thank you.

Rating:

5.0

Very good 10/10 mackville the goat

Rating:

5.0

We were very happy with what U-Haul offered us & what help they were. The employees were the best. Thank you all

Rating:

5.0

The app was hard to use and really slowed us down, but the staff was helpful and saved the day. Hated the app, but the staff is awesome, especially Delon.

Rating:

1.0

Was not told the facility is not open 24 hrs. Like they advertise until after signing agreement. Access hours close 1/2 before office closes. False advertising. Worst storage facility I have ever used.

Rating:

5.0

Very efficient and friendly. Dalon quickly got me signed in, hooked up the trailer to my truck, and checked out in good time. He also got me checked back in at the end of the job and was professional and amiable.

Rating:

4.0

Dalon B. who assisted me was very helpful, friendly and knowledgeable. He had excellent customer service and demeanor as well. He would be a factor on returning to that location. As customer service is important.

Rating:

5.0

All good

Rating:

5.0

you did very well

Rating:

5.0

Web page needed a little extra patience, but I found the links I needed.

Rating:

5.0

Sort of a pain to have to do self check out instead of having someone here to check us back in for the return. Good thing we had a few extra minutes before our noon return time. Otherwise everything was good. Thank you.

Rating:

5.0

Dalon, Amanda, and Will are the kindest, and no most courteous knowledgeable customer service people I have ever met. This is in my opinion the best U-Haul ever and all of the U-Haul‘s are good, but this one really stands out in a good way.!

Rating:

5.0

Dale and his crew are always a pleasure to deal with.

Rating:

4.0

Our truck broke down and we had to wait 6 hours for a tow truck. Then we had to wait a day for a new truck and U Haul offered to pay our rooms for the 2 nights that we were put out and did not. The problem was not something that could have been detected but I wish you would have kept your word and paid our rooms instead of sending us to the hotel and then not approving the payment.

Rating:

5.0

I wish it would be made clear on the signage and website that the storage facilities are not open as late as they actually are. I made my plans according to this information and learned on arrival that I only had an hour to unload the truck, and I only had assistance by friends in doing so that day. That said, the employees were really understanding and helpful, especially when I explained other circumstances beyond my control, and helped me figure out a plan to make it work.

Rating:

5.0

Your storage access could be longer.

Rating:

5.0

Brody did great!👍🏾

Rating:

5.0

Dale Will and Samantha we’re very courteous, professional, and helpful!

Rating:

3.0

One of your employees was extremely rude to the employee helping us. The employee helping us was going above and beyond to make our experience good, and she treated him like he was doing something he shouldn't. I shouldn't have witnessed that interaction as a customer.

Rating:

5.0

It felt very secure and I loved being able to pull my car into the garage to load/unload. Overall it was a great experience! Also the month of free storage after renting a uhaul truck was a life saver!

Rating:

3.0

One person running this business is rediculous. 4 customers standing around wondering where evrrybody is for almost 10minutes. Because the one hardworking guy was having to deal with something else pulling him away from the front desk. You need at least one more person at this site. And it's the biggest on the northcoast. C'mon U-haul, one guy?? Really??

Rating:

1.0

First, the location. Had to wait forever to have staff show up and provide service. The site also has a storage site and has an alarm system that goes off for 30seconds every time someone comes in and out of storage area. The alarm itself is ear piercing, hurting my ears and making me not want to return. The staff are apathetic to customer service needs and seem to not notice the alarm sound that is 2-3 times louder than a household smoke detector. Second, the equipment. I was provided a 26’ truck which smelled like someone had lived homeless in it for weeks. The gas cap had the cable cut and there was previous damage to front right fender that had just been filed and taped over with white tape. I was told the truck had “1/8 tank” but the fuel light came on immediately upon driving it. While driving it, I also came to realize that the steering column assembling was remarkably broken and unsafe. To drive straight, the wheel was angled 30 degrees to the right. Additionally, there was remarkable play in the steering, making it difficult to make minor corrections while driving at higher speeds. The truck felt genuinely unsafe doing more than 55mph. Easily 10-15 degrees of play in either direction off center, and that center being crooked in the first place. Third, customer service. When I brought these matters to the attention of the individual upon returning the vehicle I was met with apathy and annoyance that I even mentioned anything. When I raise a remarkable mechanical safety concern on a 26’ truck, one which could cause injury or death, I would expect better customer service than telling me “OK” and then wringing me up. It seems like your business generally does not have any concern about the customer and if there were other options in our area, I would never return to U-Haul again after this experience. The store was unpleasant due to noise, the truck was remarkably unsafe, and the staff were annoyed to interface with customers and apathetic toward safety issues. Why are you even in business?

Rating:

2.0

Bizarre... Empty store. Door unlocked, shelves stocked, but nobody working. Nobody. I hung around for ≈15 minutes, in addition to the 10 minutes that other customers had been there, and then I called U-Haul, parked the truck, and dropped the keys in the dropbox.

Rating:

5.0

All went well.

Rating:

5.0

Manager Dale and his employees went above and beyond. Great customer service. Highly recommend this location.

Rating:

2.0

It is advertised on your website access hours are until 10 pm. However after I paid for the unit I was informed access to units closes a half hour before the office closes. I work 4 ten hour days. Which means I can only access my storage on my days off. Not happy about this at all.

Rating:

5.0

Samantha at the McKinleyville location is super. She is friendly, fast, informative and professional. Wonderful service and supplies at this location.

Rating:

3.0

I was charged $70 more when I dropped off because the mileage was set for the shortest route, but not the safest route over the mountain area. Also I rented the truck and came back to pick up the car hauler at the end, which added more mileage to the trip. It’s the hidden cost that always makes the customer feel taken advantage of. The employees were nice, just dislike the extra charge at the end. Plus the drop off was located 10 miles outside my destination, which added more miles.

Rating:

5.0

Great use of the building and easy access to the carts, etc. We'l done.

Rating:

4.0

More pickups!!

Rating:

5.0

The only issue is the number of photos I'm having to take with my phone to drop off etc. If there were some way to automate that on U-Haul's end it would improve the experience and speed service.

Rating:

5.0

I wish I didn't have to tow an empty trailer 70 miles over Del Norte and Humboldt County steep and winding roads to return the trailer, but I will take the $160 credit on the rental. What's the point of a U-Haul location in Crescent City that doesn't take drop offs?

Rating:

5.0

Do Not make customers do any app stuff, like face recognition photo and photographing driver’s license… total failure… I’m not an app savvy person…app did my photo okay but repeatedly error message with driver license. … I didn’t have time to deal with that…movers waiting for me and paid by the hour. Totally stressful uhaul process, making customers do the work when we're paying you for the rental. The manager and staff were brilliant, very helpful, and kind, from start to finish.

Rating:

5.0

Excellent experience overall!

Rating:

4.0

The agent was awesome, however the trailer had tires that were past the wear bars , very unsafe to send on a 1400 mile trip. Also had lighting wires ganging out.

Rating:

5.0

Staff was very helpful. Keep doing what you're doing 👌

Rating:

5.0

Stop with the annoying customer picture thing . I hate all of it .. i dont want to take pics from my phone on any pf your stupid corporate aps..your workers are great but all the corporate bs you make them do gives them a bad rap.

Rating:

2.0

Advertising for 24/7 self storage on the building itself... they closed the self storage at 6:30pm... FALSE ADVERTISING!!!!!

Rating:

3.0

Please help me straighten this out.

Rating:

5.0

We had a great experience with the representatives at this U-Haul location, Abdul and Samantha. They were both polite and thorough.

Rating:

4.0

One downfall: another U-Haul gave me a truck that was atrocious. Someone had likely used it as storage for dead animals. Spent two hours cleaning and airing it out. When I went to this U-Haul in mckinleyville I requested a different box truck in which I was told I could return other box truck to original place and sign an entirely new agreement for another 400$ for new truck after figuring out a 20 mile ride from one U-Haul to the other. You are under the corporation U-Haul yet you do not honor uhauls agreements . I had to unload everything once it was loaded in the truck because the truck is not useable until I can wrap every single item in plastic twice. You could have resolved the issue for me very easily considering you guys had an entire parking lot full of trucks. Apologizing only goes so far and was not helpful for my situation. I was confused as U-Haul mckinleyville seemed to be one of the few competent businesses in Humboldt, but that last experience of zero help really rubbed me the wrong way. It would have been very easy for you guys to alleviate the problems created by another U-Haul and instead you guys did nothing for me. Up to this point everyone was perfect. But of course In the end the incompetence of Humboldt strikes again and the true colors of incompetence rein free. I tried to resolve this but was not helped, please try and do better. In my personal situation I have physical limitations and requiring me to have to unload a loaded truck on my own for a problem another customer created is ridiculous. I can’t use U-Haul ever again, I will not recommend it to anyone, and I will explain to anyone who asks how U-Haul as a corporation works for the customer in a way that once they receive payment, they no longer find themselves required to remediate problems not created by that customer. Granted this entire situation had been created by a different U-Haul, but up til this point it seemed that you guys would have helped. It’s too bad that another U-Haul ruins your name, especially since you had the opportunity to remediate the situation and make things right when it was brought to your employees attention. I am held responsible for the money for the product, but you are not held responsible for the actual product itself. You are a corporation and I am a single person struggling, the least you could have done was make things right and given me a new truck.

Rating:

5.0

Great staff, very helpful

Rating:

5.0

great staff, easy new indoor unloading. everything went super smoothly.

Rating:

5.0

Well, maybe less paperwork? The people providing the information and services were dynamite. Thanks!

Rating:

5.0

Just that an area for equipment return was not clearly marked, making it difficult to decide where to park while I went inside to alert staff.

Rating:

3.0

I was bummed I could only rent a trailer with a ramp at a higher cost, when I just needed a trailer without a ramp for less money. This location doesn’t offer one.

Rating:

5.0

Very friendly and professional

Rating:

4.0

We ordered 6 U-boxes. After they were filled and picked up, I needed two more. When I called, I was told that it was not possible except to start a NEW shipment. Full cost for 2 boxes would have been too much and a waste of money.

Rating:

2.0

The storage facility is false advertising online and on signs posted at facility. It is brand new has a huge sign above it that says 24/7 self storage and online it says access storage hours until 10pm to move in. When I got there with all my items to move in, I was informed by the site workers that I had until 630pm daily. (Very pleasant nice workers who were helpful with move in process.) Due to work, this was a major issue with moving in hours and it forced us to rent our uhaul truck for additional days and added costs to move in. This is false advertisement and needs to be changed asap.

Rating:

5.0

Andrew met me as I disembarked the vehicle and made the checkout outstanding. Thank you, Andrew !!!

Rating:

5.0

Excellent service

Rating:

2.0

First I would like to say all the employees were EXCEPTIONALLY HELPFUL. The whole check-in via app or online process was VERY cumbersome. I SHOULD NOT be forced to use the app or online website. Identify theft and sharing/selling of my data are a huge concern. I DID NOT like I that I HAD to share data and allow access to my phone in order to access the moving truck. I SHOULD NOT have to upload a selfie and photos of my drives license. I SHOULD NOT have to allow the website access to my camera and location data. The overall process to WAY to long as I am not a tech savvy required a lot of assistance. Thankfully the employees were extremely helpful and guided me through the process. I SHOULD NOT have to add another app or upload items (Selfie, location, etc...) just to checkout a rental truck. This felt very impersonal and poor customer relationship. Likely the staff there saved the day for me.

Rating:

5.0

Nothing. Amanda is awesome!

Rating:

3.0

We mentioned to the rental clerk that the key wasn't unlocking the driver side door. His response was something to the effect that you have to kind of giggle or mess with it, but that it works. We had two people try it, and it didn't work. No U-Haul employee came out to show us the magic giggle method, nor do I believe they noted it as something that needed their attention. From my view the employee seemed completely unconcerned. Each time we wanted to unlock the rig someone had to climb through the passenger side to unlock it for the driver. It was inconvenient with two people, but would have been worse had the driver been alone. Also, we didn't have any idea it was a two seater when we rented it. That may have been an oversite on my part, but either way we had 3 people in tow and had to bring an additional personal vehicle to accommodate all of us. It would have been nice to know that only the larger vans seat 3.

Rating:

1.0

Did afterhour drop

Rating:

5.0

Again, great people.

Rating:

5.0

U-Haul sent us a Gypsy Moth form indicative what should not be shipped in the box going to California after it was shipped from Iowa. Seems like this form should be provided before the box is shipped from originating location. Seems not useful once the box is on its way to destination. Otherwise the whole process went very smoothly and nothing got damaged on its trip across the country.

Rating:

5.0

Quick friendly service. The best trailers.

Rating:

2.0

The problem began when I was told they could not help me at the counter and said the only way I could check in my new storage unit, was to use the link they sent on my phone. Okied Doki….. until the application doesn't work! The attendant finally decided he COULD help me. What is UHAUL telling its team? and why are they creating such a horrible customer experience by under-staffing and insisting people self-serve their check in with a system that simply would not work. I noticed some missing elements to the application which kept me going in circles. Nothing mentioning the specific info. that was missing which prevented me from advancing like I could see on his desk top. Thank goodness for the level headed customer service person who eventually broke the rules and checked me in on his computer. Otherwise, I would have been driving back another 4 hours with all the stuff still in my car. I would have given a 1-star review but once he stopped following the "rules" he really was nice and helpful.

Rating:

2.0

Uhaul is making money hand over fist. You need to hire more people. It took over a half hour to talk to someone about picking up my reserved truck. It was nearing another half hour of waiting to return it. I got tired of waiting because I had a ride waiting. Other than that, the truck was clean. But the passenger door doesn't seal, the cup holder is broken damn near off and unusable..

Rating:

3.0

I said average because I ended my storage contract mid month and you dont offer prorated services. So you are making extra money from me when you re rent the storage. It's not xustomer friendy and greedy. Other than that it was all fine. Thanks

Rating:

1.0

Have an employee there when a customer arrives. I waited 12 minutes in the lobby and there was nobody there, just me. Your online booking system sucks. Clunky app to check-in. The customer has to do all the work.

Rating:

2.0

I have used U-Haul for many decades now and typically I find the quality of my experiences with the locations very outstanding. Although the store In Mckinleyville is very impressive in terms of the facility itself, I find the personnel very lacking in terms of their desire to provide ANYTHING that might be loosely be called customer service or any attempt to be friendly. I use U-Haul at least 8 times a year and the Mckinleyville location is very convenient I just wish the personnel were as good as what I have grown used to over the decades.

Rating:

5.0

Dalon was a great help. He went above and beyond.

Rating:

5.0

I was helped by Andrew in renting a 15' truck with an automobile transport trailer. He showed me all the steps, right from hitching the trailer to using the accessories to secure my SUV. The location had a huge lot that made it easy for a first time hauler to test it out before hitting the road. After loading my SUV, another associate came and checked that it was secured correctly. I would highly recommend this location to anybody looking to rent a U-Haul truck.

Rating:

1.0

I was on EAlert for no reason. We almost missed the movers because of it. I had to call the support line and have it taken off. She said that there was no reason for it being on and said there was no outstanding balance. 15 minutes wasted on the phone and waiting in line. With only 1 peraon at the counter with 5+ groups in line it took 20 minutes just to get to the front again.

Rating:

3.0

Low stars were for the driving experience. Not the service location. The front license plate was absent from the vehicle. We were stopped by law enforcement who issued a warning to us about the plate Status. Please update vehicle so this doesn't happen to others. It was horrific.

Rating:

5.0

Fastest and easiest drop off ever! Quick and complete service.

Rating:

5.0

Excellent service

Rating:

3.0

My guaranteed delivery date was not met and I was not notified of the delay until I called them the day I was flying across the US to get there in time to unload it. I had to take unpaid time off of work to do this. They were a week late on delivery. I missed a week of unpaid time at work and had to purchase a 2nd plane ticket to stay until my belongings arrived. U-Haul gave me a credit of $50 per day it was late. That should definitely be higher to incentivize U-Haul to meet their guaranteed delivery dates. That amount didn’t cover my plane ticket or the cost of loss of work. I lost twice what I paid which was well over priced for the lack of communication and inability to meet the timeline set by the company.

Rating:

1.0

We were in an accident. I called the help Line, was told to Use the web site. Not helpful when stranded on the road side without WiFi. We purchased the full insurance. Now my card was charge as if I never returned the vehicle when it was towed away! Horrible experience

Rating:

3.0

We chose this facility because it was advertised as 24/7. I was disappointed when I arrived with box truck full of things to unload and found the facility closed

Rating:

5.0

5-star service. The employees are courteous and professional. I was 100% pleased.

Rating:

5.0

Trailer had a lot of leaves in it. Maybe it could have been hosed off. Still, it worked well for my purpose, and I left it cleaner than when I got it

Rating:

5.0

I have visited the Mc Kinleyville site numerous times this week and will continue to do so while we prepare to move. I am a 62 year old female and It would be nice to have some gentle background music in your store. It feels sterile and a little unwelcoming otherwise your employees are knowledgeable, polite and helpful.

Rating:

3.0

People were not friendly. We moved out only a week after paying another month's rent & they wouldn't pro-rate the amount.

Rating:

3.0

Online storage access hours are different than the actually access hours, which made our move difficult. Misleading marketing on the building also stating 24 hour access which is not the case.

Rating:

4.0

Uhaul should consider pro-rating unit rental. My monthly until rent was paid on Sept 27, 2024. We moved out of the unit and ended our agreement on Oct 1, 2024 but we were told we would not be reimbursed for the unused term between Oct 2 - Oct 27.

Rating:

3.0

Door lock would stick and would not lock. It was time consuming and inconvenient

Rating:

1.0

Wouldn't recommend this place for storage. It's gigantic building and the inside for the storage units are very weird. Inside every storage unit there are pretty big holes (several inch holes that go all the way from the bottom to the top) that connect your unit to the back person's storage unit and holes on both peoples on both sides of the unit that connect to yours too.. So bugs or rodents will easily get into whoevers unit they want....Theres no full closure in your unit.. Then there's no closure at all on top of the storage unit either. Then inside every unit is rodent bait a big black box which would just attract them. There was spiders crawling in my unit too. I didn't realize all this until I had already rented the unit so cancelled it. They refused to give me a refund said they don't do refunds. Plus they are ridiculously expensive. I got a storage unit somewhere else with at least 4 times the amount of space for a much more reasonable price. Check around there's better options!

Rating:

5.0

Regretfully I don't remember his name, but the closing manager/shift lead Tuesday 8/26 went way above and beyond. Tall with brown hair, glasses, very sweet and pleasant fellow who mentioned he used to work at Ray's in Eureka. He was cogent, clear and communicative, and made a very hefty, strenuous, and stressful moving in process so much easier for having been there with his guidance. Could not have asked for a better experience and he made it all possible. Our team at Redwood Energy deeply appreciates him and all your team.

Rating:

5.0

Everyone was helpful, friendly, and were able to answer all my question. I really recommend this place as it was clean and the process of getting storage was really easy and convenient.

Rating:

5.0

All around good experience. Manager very kind and professional.

Rating:

4.0

Employees were great and it was a simple process to get set up. Only complaint is that it would be nice to be able to pick units closer to the entrance

Rating:

5.0

Everything was great. The facility is clean and well maintained, staff very helpful and friendly.

Rating:

5.0

I thought it might be more work to roll into the "storage castle", as our unit was in the middle of the block. There are plenty of dollies to assist in moving everything. We got our student's stuff in in 2 loads.

Rating:

3.0

The website stated the storage units would be open for access until 10pm, but that is not the case.

Rating:

5.0

Wonderful and easy experience. Staff was pleasant and very helpful.

Rating:

1.0

The service was good. For the new facility, there is alot of walking. We are seniors with other seniors helping us. That walk from truck access to the actual storage unit will take all of us too long to empty the truck. This changed plans needing more time. And yes I asked about helpers, none. The rate for access, Below average!

Rating:

1.0

The hours of 9-5 make it really hard to move, especially if you are working. The staff was very nice but the overall way this establishment operates is not convenient at all. They also have signs that say they’re 24 hours but they are not. Moving is extremely stressful and this location did not help at all with that. Also, having to tell the front desk that you are there and to unlock your unit is very inconvenient especially if you’re in a time crunch.

Rating:

2.0

False advertising of 24/7 access to storage! Access is limited to daytime hours only and is not convenient for working stiffs! On top of that, a employee has to be notified when accessing your unit during a very limited time. Period and it often takes 30 minutes to have someone unlock your unit. This is ridiculous!

Rating:

2.0

Why is the facility listed for 24hrs but if we cant use it 24hrs a day

Rating:

3.0

Approximating the gas used cost me at least an extra gallon. I think the gas tanks should be full before and after, as the gauge does not move accurately while filling, the truck needs to be running while filling to see the gauge, which is dangerous and possibly illegal. I only went 14 miles and put 4 gallons of gas in at over 6$ gal. There was no sympathy from personnel or acknowledgement the policy of estimating gas used is unfair.

Rating:

1.0

The most inconvenient, inefficient storage place I Have ever experienced.. you shouldn’t be allowed to rent units at full price.. your advertising lies.. your not 24/7.. how are people w jobs supposed to move in? The system couldn’t be anymore ridiculous..

Rating:

5.0

The process went extremly smooth. Our plan was to move out of kitchen and living room during kitchen remodel. I was worried about the distance to unit. But available carts made it easy. Security was good also.

Rating:

1.0

I hated this storage facility. It was too far to walk to drop every item & they require you to buy a certain lock & then put an additional lock on to. It feels creepy in there & it is way to weird.

Rating:

5.0

The climate control is nice

Rating:

5.0

Because we rented a trailer we were able to get a storage locker for free the first month. Monthly rates are good considering the gouge that everyone seems to be taking with out looking back and caring. Thanks uhaul you have been good to us and we appreciate you.

Rating:

3.0

Quite expensive. Lighting could be better. Access hours limited compared to other storage facilities.

Rating:

3.0

Jethro and staff are great, very helpful,, tops in customer service. Access hours are too limited, that's my biggest complaint. I did get a free month since I rented a U haul trailer.It seems I lost a day, when I transferred to a new unit. There aren't enough entrances. One has to go all the way to the side to get in. The other entrance is closed.

Rating:

2.0

First my moving crew through Moving Help, no showed and I had to find another crew (causing a day delay.) Monday morning while enroute to McKinleyville, I had to re-route due to the closure of CA Highway 3, which added mileage and hours (6.5 hours total) to my transportation time. I got to my rental in McKinleyville, unloaded what was staying, then reloaded everything going to storage, I fueled up the truck and headed to Uhaul arriving at 6pm. The app, website and the door stated open until 7pm... the storage stated open until 10pm. The one employee that was there argued with me and told me that all those times were all "misinformation" and that I would have to pay to have the truck another day and I couldn't check in to the storage unit. I ended up having to pay an additional $116 and pay $200 for people to help the following day. While the road closure was beyond control, I was within the hours stated on the website and app... to be rudely told that I couldn't check in and return the truck was just plain wrong and added to my cost. I have used Uhaul many times, this was absolutely the worst move I have experienced. The employees that assisted me on Tuesday were considerate, the employee on Monday was NOT!!

Rating:

5.0

Jethro is the best in customer service. Informative, and very polite. Promote him. Hailey, who I didn't deal with as much, is also excellent.

Rating:

5.0

I am so impressed by the staff at this U-Haul location. I got there late due to packing up and traveling from far off location. The guy manning the storage unit that day 2/10/23 stayed until we were able to pack it all in. I wish I could remember his name. He really went over and beyond to help us out. I truly appreciated that. We were working as fast as we could to unload stuff from the truck and we got it all in. Thanks to the staff at this U-Haul storage place I was able to get all moved in. The place was clean and well lighted. I just wish that the hours were more convenient for accessing the unit, i.e. later hours as I work late till about 6 PM and would like to be able to get stuff from the unit after I get off work. I am soooooo grateful that we now have climate controlled storage units here where I live. It is truly a necessity due to the cold, damp weather here.

Rating:

5.0

The staff was great. They were very patient and and helpful. I had many questions and they were patient and answered all of them with a smile. I mainly dealt with Jethro. He was great through and through. Can’t thank him and his co-workers enough

Rating:

4.0

A few more things could have been explained or explained better. Are there restrooms inside? Did not know we had to be escorted for each visit. Now locker door lock slide does not seem cut at proper height

Rating:

2.0

The hours were insanely inconvenient and I ended up having to pay for a second day on my uhaul because of it.

Rating:

4.0

It will be great when access is available without having to contact the office to take the U-haul lock off my storage to open and access my belongings.

Rating:

5.0

Thanks for everything!

Rating:

4.0

Having to deal with someone to unlock a storage door because there is no alarm system is crazy! I won’t be in this storage unit very long. The unit is a very far walk from the entrance door. It will literally take 10 minutes round trip to get to the unit from the entrance door.

Rating:

5.0

Over all the whole building was easy to get to to drop off our stuff when we needed storage.

Rating:

1.0

I reserved a storage unit in person the end of July. When I arrived on August 15th to move in, they couldn't find my reservation. I was told to return when the manager got in around 11am to resolve the issue (I was frustrated, but patient). When I came back at 11am I was told the manager was out of town until Friday. Long story short, they finally got me a unit. I paid a months storage and moved in a few things. I noticed a rat bait trap inside my unit. Surest way to chum in vermin is to place bait inside individual units rather than the exterior hallways. I changed my mind, moved my few belongings out. I attempted to get a refund, but the manager never called me back. The staff is not well supported by management. I do not recommend this storage facility.

Rating:

5.0

I never send these in, however in this case I am making an exception. I am sending this in because I was so impressed by one of your employees. His name is Will. He works in the McKinleyville office in California He is very knowledgeable, very helpful, very friendly.

Rating:

1.0

For some ridiculous reason, you are making the new customers walk 30 yards all the way to the back of the facility instead of using the storage lockers in front first. It’s really hard to understand why you would make customers do that.