Customer Reviews for U-Haul Moving & Storage of Medford

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Medford

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Sean B. on

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Always a good experience. The manager is very professional and always on point!

lillian M. on

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Customer did not leave a comment.

John G. on

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Jeff is a great guy. He was always available, friendly and helpful. HE IS CLEARLY AN ASSET TO UHAUL AND SHOULD BE REWARDED FOR HIS GREAT CUSTOMER SERVICE. THE FORK LIFT DRIVE WHO DID THE DELIVERY WAS ALSO A GREAT GUY. GOOD AT HIS JOB AND VERY NICE PERSON, GREAT CUSTOMER SERVICE. I CAN NOT STRESS ENOUGH WHAT A GREAT TEAM. PLEASE TAKE GOOD CARE OF THESE GUYS, THEY MAKE UHAUL STAND OUT.

Salvatore T. on

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Guy taking care of me was nice but they didnt have the vehicle size I wanted so I had to pay more for one I didn't need then the computers had me there for a hour because they where down just not a good experience

Harry P. on

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The call center was horrible I was unable to get the location I wanted they moved my reservation To a location that was almost 15 miles with out calling me it was not till I logged in to finish the check out that I found it

Kathleen C. on

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It was close to home. Easy to get to. They guy that helped us, I think his name was Dan was very nice and he made everything easy. He had the truck ready for us which was great so we didn't have to wait. We will definitely use this Uhaul if we ever need a truck again. Lots of construction going on. Looks like to is going to be a really nice and very large place when it is finished.

Steve R. on

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I was extremely disappointed with getting information about the time of drop off of the 2 u-boxes. Likewise it is extremely difficult to talk directly to the people who picked up the u-boxes. Kerry, the Asheville independent pickup driver, was extremely helpful.

PHILLIP B. on

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Very professional thank you

Robert G. on

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Carolyn B. on

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David S. on

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RICH I. on

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William G. on

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Gift certificate could not be applied online. Was applied by phone but was still charged total amount. Not refunded overcharge for over a week.

Edward S. on

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There is nothing that I would change. They are fixing up the location with construction. The staff was friendly, knowledgeable & courteous. When we need a truck, this is the location we use.

Dave S. on

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Magdala L J. on

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https://www.facebook.com/1377880637/posts/10220042445356263?sfns=mo @UHaul Nightmare!!! I took 2 days before writing this post. I’m outraged! Moving with @UHaul was an absolute nightmare. Moves are always difficult. Stress is assured. Damages are expected. Using @UHaul only aggravated the situation. The UBox container was delivered to me on August 22nd. My immediate reaction when I saw the size was to ask the @UHaul delivery person if they were sure this would hold the contents studio/1-bedroom apartment. They guaranteed me that it would. The UBox barely fits the contents of 1 room. When I called the calling center to let them know, the apathetic representative suggested that I rent a second container at same price of $785 which include another one-month rental fee (even if you are using it for 1 week) and delivery charge. I opted to pay someone with a van to drive me upstate with the remaining boxes. They were cheaper than a second UBox but still expensive. I scheduled for them to pick-up the UBox the next day on August 23rd. The morning of, I received a call at approximately 10:00 am from Jeff (yes, I’m giving the names I remember). Jeff said he was may be 2 hours out and would be there to pick up the container. I asked Jeff to call me or ring the bell when he arrived because I wanted to check the container with them before putting a security lock on it. 2 hours later I hadn’t heard from Jeff, so I go out into the driveway to find the container gone. I immediately called Jeff and asked him to get back to me because there’s no lock on it. I called a 2nd and 3rd time. I never heard from Jeff! I got the advice to call @UHaul directly. I spoke to a representative on August 26th who reached out to Jeff’s manager at the Horseblock Road UHaul location. The manager told them that they’d call me to resolve the matter once their phone lines were back up. Two days later I accepted that I was never getting that call. I scheduled the pick-up for August 23rd because I was guaranteed that I would get access to my property on September 5th at my requested UHaul location on Erie Boulevard. I specifically chose this location because it’s a short distance from my apartment. On September 4th, I received an automated email notification that my UBox was set to arrive on the 6th. I immediately called @UHaul because I had hired movers and a handyman to help. I spoke to a nice enough representative who explained that the transport was late, and although the container would arrive on the 6th, I could only get access on the 7th. I could not do the move on the 7th and asked them if the Erie Boulevard UHaul location would be open on Sunday the 8th. They contacted the manager there, who then called me to say that they expected to receive the shipment on the 6th and I could come on the 7th. I explained that I planned to come on the 8th, and asked them to call me on the 6th to confirm arrival of my container. I’ll admit that for this trouble, the repres

Joe D. on

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My only complaint is that it’s very hard to contact via telephone.... keep you on hold forever ....

Michael G. on

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Quick and easy drop off. Person was a pleasure to deal with.

Walter Q. on

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Kenneth P. on

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RANDY W. on

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Pierre M. on

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Quick and fast service no problem

Allison G. on

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Owen C. on

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The address is wrong and there is no one working at this location. The turn-in instructions online are very slow. I had to submit photos several times in order from them to go through.

Casey-Tyler S. on

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Elena R. on

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FANTASTIC

peter b. on

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upon closing my unit the staff was very accommodating with the drop off and pick up of my ubox

Dennis L. on

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I rented a ubox for the winter months and it kept my contents safe and dry. Pick of the box on Sat april 6 was on time and efficient.

Cathryn D. on

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They were very accommodating to the rules of the new condo I moved into. They made my move go smoothly and less stressful.

Michael U. on

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Everyone I spoke with and and interacted with from Medford U-Haul was extremely pleasant and helpful.

rose s. on

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All of the customer service representatives @ this facility are very considerate, friendly, and knowledgeable. They listen to what your questions are and get you to the right person.

Natalie S. on

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Thank you Medford UHaul for making everything go so smoothly with my UBox delivery and pick up!

daniel b. on

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The facility is under major renovation and upgrade which affected my first two responses.

Eisen G. on

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Some of the employees were awesome and helpful but it was hard to get in touch with the employees and voicemails were rarely returned.

Thomas C. on

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First went to the Bellrose, NY found the staff to be rude, then went to Hempstead, NY, staff great- the staff that dropped off and picked were also great. phone help was polite and very useful TY

Alysia F. on

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It is hard to say whether or not the U-Haul location facility was exceptional but I can say that the individuals who delivered my U-Box were very kind and returned my U-Box to my campus on time.

Kevin G. on

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Moved from upstate NY and Uhaul made it a seemless transition. Items were in storage for a few months and once I needed them the delivery driver had them in my driveway the next day.