Great experience! Facilities are amazing! Manager, Michael was really helpful.
Patricia L | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Medford
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I think storage access should be 24/7.
Fumiya U | First ImpressionsMy overall U Box experience was horrible. On Saturday 6/14, I called to confirm that my boxes would be delivered to my new address in South Carolina. I spoke to multiple different people and no one seemed to know anything. One of the people I spoke to told me that they had "no idea" when my boxes would arrive and were "lost" in regards to the topic. I spoke with a GM, someone in "traffic" and others. I explained to everyone I spoke to that I had hired a moving company to unload my boxes on 6/15 when the boxes were scheduled to arrive and I needed to know when the boxes would be delivered. I received a phone call and text confirmation that my boxes would be delivered on 6/15. On 6/15 my boxes did not arrive and I had to cancel the moving company at a fee. I called and spoke to someone who could not help me or tell me when my boxes would be delivered. I asked to speak to a supervisor or manager and was informed there was no one available to assist me, because it was a sunday. It wasn't until I physically went to the store in Myrtle Beach and spoke with one of the workers who took it upon himself to trailer 2 of the boxes to my new home. This was after 5pm and I was unable to unload the boxes myself. My parents had to pay to go to a hotel bc the boxes were not delivered on time and were not unloaded, as planned. The third box was delivered the follow day and again only because the workers at the Myrtle Beach store made it happen. The boxes were also not picked up on time. I spoke with multiple people over the phone who confirmed pickup date and time and the boxes were not picked up. I received multiple texts and emails about pickup dates/times and no one ever came and the 3 boxes were taking up my whole driveway for a week. I finally was able to get intouch with the same worker in Myrtle Beach who dropped off my boxes and he came to pick them up on Sunday 6/22. The overall communication between departments is nonexistent. Multiple people told me over the phone that they had no idea when my boxes were being dropped off or picked up. The customer service at 1800gouhaul was terrible. I thought that U Haul was a big company and would have better systems in place. My experience was very disappointing and the service I received over the phone was horrendous. All of this caused a great deal of stress, in an already stressful situation of moving to another state. If it wasn't for Robert and Sampson at the Myrtle Beach store, I would probably still not have be boxes.
Stephanie DThe wooden containers are completely unsafe should not be in use. They are not secure. Anyone can unscrew the lock from the outside and open the wooden container The metal container was more secure and had two locking mechanisms. Loved it!! That was very helpful. I would not recommend the use of the wooden containers anymore. The first set of containers I received were in such bad shape (both wood) they had to be replaced. I recommend if they deliver you the wood containers send them back and ask for metal.
Bianca JVery professional Good service
EDGAR MDanny the installer and your front staff treated me with the outmost courtesy, professional and respectful manner. They were all an amazing crew from the time I entered until I left. They offered to get me a chair and water for my short stay. 👍👌
jaime gScam charges. And clarification on paperwork
BIANCA JThe Sunday hours were very difficult. We were traveling from over 400 miles away and stressed all day about getting there by 6. In a day when many people move in I’m sure later hours would be helpful.
erica h | Overall ExperienceI always had access to my things, and I never had any issues. I
Natasha D | Overall ExperienceI was asked to back the trailer into a spot. I was not able to do it, the two girls on duty had to use a hand dolly to get it done. They were great.
Ellen KExcellent customer service and my U-Haul drivers were awesome
KATHLEEN HWhile the containers arrived 4 days late due to a mechanical issue, everything arrived safely and intact. I would definitely use this service again.
DAVID SEvery time I've gone there, they've been very helpful. Especially now, sometimes you have to go online. To book a reservation, and they explained everything to me.And when I bought it back, I kinda messed up on something, and they corrected it for me
TONIA C | Overall ExperienceGreat experience...highly recommend
Eric F | First ImpressionsNice kid but he did not know how to hook up car trailer/ car. Young man was fairly new .... truck had over 100,000 miles on it. A rough ride but, it did the job well.
KERRY Hrental process could not have been easier. From payment to hooking up the trailer took ten minutes. Drop off was even easier. The Uhaul associate disconnected my trailer and I was gone in five minutes, Hassle free renting.
ROBERT JThe employees were all very nice and helpful.
JOSEPH JStaff was knowledgeable, kind, helpful and understanding of situations
gloria r | Overall ExperienceIf you're looking to rent a haul this is the place to go! Always a great experience. Was in and out and on road in 15 minutes. Great customer service.
MICHAEL FEverything went well. Very knowledgeable and professional, friendly
ELMO RI have Spinal Stenosis with multiple complications. U-Haul was given (and agreed to) very specific instructions for delivering the box to my humongous senior living facility. I did not receive a call asking to meet them and show them where to park the box. I can only walk a very short distance. The Box was dropped off a full city block from my entrance with no attempt to call. As a result I fell, busted my left knee up, and had to go to the ER. Prior to this incident I have always been happy with U-Haul, but I will never use your services again or recommend you to anyone else.
Tony MThe trailer brakes weren’t working at all. My car was smoking from the front brakes because it was braking with not brake on the trailer
DANIEL AService was excellent. The service technician was confident and professional an asset to your organization.
PATRICK DI enjoy the modern conveniences that U-Haul has developed. Awesome.
Anthony JHorrible Experience 🤭🤬🤡😡
Karen H | Overall ExperienceNo problems with this facility. Thank you
Elizabeth G | First ImpressionsMike and his staff are the best! They are very knowledgeable, courteous and polite. They made the moving and storage experience seamless. Highly recommended!
MARTHA D | First ImpressionsWas a great experience and a good value. We needed to keep the boxes until some work was done and it was a cheap easy way to move. There was NO significant damage to any of my things we had 5 Packed UBoxes
Jason HVery helpful , caring, patience highly recommend.
Leslie G | First Impressionsthis is the best Uhaul location. I rent trailers and equipment from this location frequently and they are always courteous and kind. Will recommend them to everyone.
ROBERT LThis facility is clean and well kept environment
EARL G | First ImpressionsEveryone was very nice and helpful
ANTHONY B | First ImpressionsReturned to Michael on Friday am. Everything was approved. Looking forward to Sunday to pick up trailer again.
DENNIS MThere was a 3 day delay in getting my box to the new location First day because the driver “did not have the proper straps. The next day was a Sunday scheduled by u haul. However the area was not accessible to the driver. The third day was delayed due to rain. As a single women relying on others to help this created major problems for me. I scheduled around my available help. Would be hesitant to refer to another customer.
Jeanne LThanks for excellent service
DENNIS MEasy on and out. Always happy with uhaul trailers
THOMAS GStaff was friendly and helpful with my trailer rental
William HVery friendly and helpful staff from inside pick-up to outside drop-off. Clean location. No improvements needed as far as I'm concerned.
MARSHALL Athe manager Miachel, he is very patient, very nice guy, very helpful, and his picture on the website is excellent, with very handsome smile.
Tong C | First Impressionsunits are a little pricey buy can be a good option if renter has shelving to take advantage of height.
Robert M | Overall ExperienceQuick and easy, is the best way to describe the experience, simple as that!!
ANTONIO ABest Uhaul location
James H | First ImpressionsAll in all , at THIS location, everything was on point, no problems at all, in and out and the same at the time of return, nice job!
ANTONIO Aonly had 1/4 tank of gas maybe start out with more
CHARLES JThe entire experience from setting up the appt. to the installation was a first class, and professional . All of the people were pleasnt and easy to deal with. Finished the job on schedule. Pricing was fair, and the property was neat and clean
tom cNothing. Very friendly , knowledgeable, and helpful.
NADER FI love this U-Haul location, and I have dealt with many! I first dealt with Daniel as the manager, and he was amazing and always professional and helpful. There is now a new manager, and I have had the pleasure of speaking with him also and find him to be just as good as Daniel. Daniel holds a different position at this location now, so he is still there and it's great to interact with him when we can. All of the other employees are usually good and helpful also. I do also have a storage space at this location and have never had a problem or issue. When given the choice this location is my go-to!!!
ROBERT LHad hoped the Uhaul truck rental would have saved a few bucks on the first month. Employee at counter said one had nothing to do with the other. Thanks
Robert M | First ImpressionsNeeded to make a size change on the trailer I reserved and I was accommodated without issue,everything was very smooth.
Robert GRichard at storecwas great ! Called customer service spoke to susan , who was very bad ! My card was charged for $53.65 which was amount due ,now $2.80 is being charged to my card ! I will not rent from u again ! You guys are trying to get anothet $2.80 from me for no reason,ii said I needed van for two hours and had ot back wothin a hour , same gas in it not understanding why you charging another $2.80 when u already got the $ that I owed u ! Will never rent from you again , and this was my first time renting from you not a very good impression from customer service mainly sisan ,but Richard at Medford store was amazing !
JOSEPHINE CI loved I move out because I go out of the state
Juan B | Overall ExperienceThe Manager Mike, and his staff were courteous, professional, and knowledgeable! A very nice experience :-)
lawrence l | Overall ExperienceFirst time using a trailer. Staff were friendly and knowledgeable. Made the transaction fast and easy, definitely would come back
GUILLERMO RLooks like te dolly has a unaligned wheelwhat make the dolly and the car that’s is being towing don’t go good on reverse as usual and to hard to tied and release the straps, need maintenance or to be replaced
NELSON GMichael (the manager) is extremely knowledgeable and courteous. Very helpful, and a pleasure to do business with..
lawrence l | First ImpressionsIt’s very affordable not Spencer at all
Jose C | Overall ExperienceStop forcing people to use your App. I rent from U-Haul once every five years and have zero use for your App. Meanwhile, the store attendants were reluctant to lift a finger to make any changes or adjustments to my reservation in real time. Absolutely ridiculous!
STEPHEN FVery clean, temperature controlled, staff treats u like family, very kind, very outgoing, very caring, beyond super helpful! My overall experience was amazing, if I needed help staff was right their, never had issues or complications. Best storage facility I’ve ever used.
Toni G | Overall ExperienceFrom day one everyone was helpful and nice. Definitely would put people on to Uhaul.
Candi G | Overall ExperiencePrices are significantly more expensive than competitors very close by. However the facility is clean, accessible, and seems secure.
LANCE H | First ImpressionsBathroom was spectscular
BRANDON DAll were pleasant and helpful. Mike, Christiana, and Dan. Clean and easy access to unit. Thank all.
JUDE K | First ImpressionsAlways has sketchy people walking around the property, some of which I don’t believe even has lockers on the property. The loading/unloading area always had broken pieces of objects and random screws/nails. The unit prices are on the higher side compared to other facilities. Staff is starting to improve. Older staff were not friendly, and were very creepy.
Jeetendra S | Overall ExperienceRich was such a pleasure to speak to. He was kind and very helpful. I ending up getting a unit right on the spot. I’m very happy with my experience.
Tiffani L | First ImpressionsAmazing!!!
JUSTIN J | First ImpressionsBringing the car back to the lot during non business hours was a little tricky, but I was able to get though it via the check in specialist on the phone. After an hour I was able to leave the truck and drop the key. My only suggestion would be working on reservation/app compatibility, or having the customers download the app before taking the truck.
Malik S | Online Move InVery professional and quick service pick up and drop off thx
ONUR BQuick and Easy Pick-Up and Return Process. A++
MICHAEL FI don’t know anything that can improve staff on the checkout was wonderful and the staff on the check-in was wonderful. Everything was easy fast and efficient. Thank you to this location.
GENNARO BEveryone who assisted me had such a pleasant and welcoming demeanor and all were knowledgeable in answering my questions. I had an excellent experience.
JOIT W | Overall ExperienceStuff was very friendly
YUSUF MThe staff here is always great to me. I left and had to come back and get another storage unit! And I thought it would be difficult but it was great.
Tashiva T | First ImpressionsJust keep doing what you're doing.
HAROLD CThis equipment had some shacking fault that when I applied the break the vehicle jecks. Very frightening
REX OPetfect
WILLIAM SGreat customer service. Thanks
EDWIN CI was completely ignored for 10 minutes until my employee walked in. He only talked to my employee I was with and very inappropriately referred to him as my boyfriend. I feel very genderfied. I am a working woman. I do not like being treated like this.
RACHEL FGreat
MUHAMMAD SThey were present and attentive. Checkout was smooth and quick.
STEVEN TNo lock with truck but this is my favorite location to rent personally great
JOHN HI would use this facility again if I needed to the staff was very friendly and this facility is very well kept clean and it's convenient for me I will properly come back for a little bigger unit the next time I rent from u-haul
Dennis B | Overall ExperienceTruck was a mess inside the cab. Also travelled a total of 25 miles and blew thru 7 gallons of gas with a 15 footer. Horrible gas mileage compared to trucks from other local uhaul locations leading me to believe trucks are not properly maintained.
PETER PI will always be in this store and what happened today has never happened to me before. I go in as always to drop off the trailer I had rented and there is a guy and I tell him that I was going to drop off the trailer and they tell me that I came to drop off the trailer and he comes out in a bad mood and tells me to turn on the heat lights and I tell him what and he comes back and tells me that the heat lights are ok pass and then he had paid cash I come to the entrance and he tells me get out of here and I tell him I have to pick up my money when we go in he hits some boxes and tells me with a bad attitude what was my name I give him my name and he was giving me a bad attitude and I come and ask him look you're having a bad day you don't have to be like that with me and I tell him that he was talking to me the way he wanted and then I ask him if he's treating me like that because I'm Hispanic and if I can speak to the manager and he gets out of his jacket and tells me that he's the manager but it's like you can't do anything here and I ask him what's your name he said maky and I told him that was no way to treat me. He gave me the deposit and threw away the box where they put the money and with a bad attitude
LUIS MYou guy were the best
Juan H | Overall ExperienceRude manager, kind employees. Got pulled over 20 min into my trip because the trucks lights were not working properly.
brad kEquipment was clean well maintained worked well. Process of renting and returningwas very easy.
ANTHONY JNotices and timing were perfect.
Randolph EEverything from the pick-up to the drop-off experience was truly excellent. There’s nothing I would change. The staff was professional and very quick to greet me when I arrived. I would definitely rent from this location again the next time I am in the market for rental equipment
ANGEL AI Tend to be a tad ornery at times. The Gentleman at the counter with the slight southern accent must be used to dealing with grouchy old men, his customer service / people skills are outstanding. The equipment was good, no problems
Richard RThank you for keeping everything safe and secure.
Francine V | Overall ExperienceI was happy overall with the quality of facility & courteous staff.
Lisa J | Overall ExperienceWould definitely use them again when in the area👍
Angela R | Overall ExperienceThe cat pee smell when you enter the facility is a little overwhelming. But that's my only complaint
Erika G | Overall ExperienceThey made the transition very smooth no issues at all. Very professional and kind. Everything was explained without any confusion and it wasn’t a long wait. I would definitely recommend them .
Jeffrey J | First ImpressionsDan & Chris are fantastic workers! Thanks guys
Fara Z | Overall Experienceamazing service. Highly recommend . great staff, very friendly
Anthony D | Overall ExperienceKen the manager, was so helpful in taking care of my storage unit that I needed, took the time to explain everything to me,, great place to get what you need! I highly recommend U-haul for your storage and moving needs!
Donna C | First ImpressionsVery helpful & courteous. Always a pleasure. The young lady that help me was an excellent employee.
Joyce G | First ImpressionsNothing against the upkeep or staff, it really comes down to the max security with the card and code with alarms constantly going off. Also The space I was assigned was incredibly inconvenient to reach for me and I walked past many vacant spaces same size to reach mine on the second floor opposite the elevator through a maze. My main issue was the size was not at all what I expected from the online description. It was very deceptive with how you included the height and I thought that was the width so ended up stacking my belongings like a game of jenga. Will never come back or recommend this facility. You should address the issues on your website description of the storage spaces.
Emil S | Overall ExperienceGreat customer service!!! Got a free lock and they also helped get us a refund since we were paid a month Ahead at move out. Above and beyond, super friendly.
Emily M | Overall ExperienceThe staff was beyond helpful! And made the moving stress less stressful!
tracy l | First ImpressionsEveryone was super friendly, super helpful!!
Staci B | Overall ExperienceNever had a problem and if I did it was self related. Staff was always friendly and coureous. If I had to do it again, I’d cone here. Thanks to all the staff st this Uhaul
Michael B | Overall ExperienceIt would be more convenient if access hours could go till 11:00pm instead of 10:00pm. I would recommend the Medford UHaul facility to everyone. Melanie & Kenny are the BEST! Excellent customer service! Complete & clear instructions & guidance. Friendly & professional, & very helpful. A true pleasure both times I rented a truck & both times renting a storage unit. Facility is extremely clean & neat. Entire process is customer friendly & easy.
carol h | Overall ExperienceStaff was very helpfull
Anne W | Overall ExperienceThe card swipe access at the front door is rarely used by anyone and the alarms for the units only sound on the first floor. Whenever I spent time organizing or moving things, I had to bring earplugs to dull the frequent alarm sirens. Glad to be out of there.
ASHE C | Overall ExperienceVery pleasant staff Helpful Place is clean
Frank S | First ImpressionsVery impressed with the U-Haul facility and the staff, very helpful with my move in experience to U-Haul self storage
DOMINICK C | First ImpressionsWhat move out date
Colin M | Overall Experienceabsolute horrible experience
Barbara J | Overall ExperienceStaff is especially helpful. The facility is clean and safe.
Kathleen G | Overall ExperienceRepresentative who helped with jobs out process was very helpful
STERLIN O | Overall ExperienceDanny,Sean and Team are very highly recommended for challenges A very pleasant experience always The Best of Best!!
BENJAMIN M | Overall ExperienceGreat location, awesome staff. Everyone I encountered was always ready to lend a hand.
Chris B | Overall ExperienceThe staff is super friendly and very helpful at Uhaul! I had a great experience at the uhaul in medford renting a mvg truck and using storage.
Kristine L | Overall ExperienceExcellent facility. Very professional and polite staff. Very clean and well kept.
ARTHURR B | Overall ExperienceN/A at this time
Dennis B | First ImpressionsThe manager was an absolute pleasure to deal with.
Stefan S | Overall ExperienceThe storage unit was excellent. We had an indoor unit it’s not temperature control, but it was nice and convenient. Cleaning people were always around cleaning the bathroom as well-maintained and clean. The units are like new and is very clean and the service is very nice. I would definitely recommend you all storage.
Lauretta C | Overall ExperienceFacility was way beyond my expectations. Staff was incredibly helpful, professional, knowledgeable, and super nice.
ARTHURR B | First ImpressionsGood operation
William C | First ImpressionsI got some mold on some clothes. I don't know why.
Thomas M | Overall ExperienceVery helpful and friendly staff
maryann c | First ImpressionsThey should make sure the bathroom is always clean.
Kim H | Overall ExperienceYour general manager. Dan is always so helpful, kind, and accommodating. He’s a hard working manager who takes much pride in his facility and in the people who work there for him. I highly recommend this convenient and clean location.
Penni R | Overall ExperienceWas great and easy
Roger C | Overall ExperienceGreat
Adina M | Online Move InI was always scared of renting storage, after being to a few. However, this place has changed my mind. Has to be the cleanest bathrooms ever! Shiny floors. The whole staff was accommodating and friendly.
Kristen P | Overall ExperienceClean neat. Easy access. Helpful staff
Richard K | Overall ExperienceExcellent!!!! spotless , secure, helpful staff. Best storage facility I have ever used.
Anthony D | Overall ExperienceI am so happy that I got my storage with uHaul. I was with another storage company and I had to run, because they price was not right. I would recommend everyone to come to uHaul.
Omar M | First ImpressionsThe Medford staff were very helpful!!!
John M | Overall ExperienceI was not informed that I had to disarm and arm my unit prior to going into the unit. Trying to get information and using the call button was a nightmare because not one person picked up. finally figured it out on my own
Cristina T | Online Move InDaniel and Leanna were terrific!
Frank B | First ImpressionsPrices are too high. Should have option for 24 hr access
Kathryn D | Overall ExperienceThe facility was not secure. There were multiple times some guy was sitting by the entrance in a car doing drugs, using the restroom, and lighting fireworks. After I notified the staff they said they would handle it but I saw this individual multiple times after. I didn’t feel comfortable leaving my truck and unit knowing someone could just walk in and or come and go as they please. I’m pretty sure this guy didn’t even have a unit. It was very frustrating. I also experienced a few staff members who had very poor customer service. Two who weren’t welcoming at the desk, one who approached me in the hall saying “Hey!!” To get my attention, it just wasn’t the best. It was also $100 more than the new unit I chose for less space and less professionalism.
Blaise C | Overall ExperienceVery clean
MICHAEL M | Overall Experiencevery easy to reserve and use
Kathleen M | Overall ExperienceDaniel was professional, friendly and made renting my storage unit easy as can be. Really great service and the facility itself is so bright and clean, so glad I choose to rent with you.
Valerie V | First ImpressionsIt was great I was totally recommend them to anybody clean and ours were great staff is great nothing but good experience I would use them again and I am going to use them again.
ERNIE D | Overall ExperienceThe Medford facility was perfect. The dock having several heights to unload/load was very convenient. We’ll lit, safe, and clean. The staff polite, friendly, and helpful.
John D | Overall ExperienceThanks but I will move in next week
Donald C | Online Move InDaniel is an excellent representative of your company very informative ,polite and knowledgeable. The storage facility is immaculate hope it stays that way, excellent security provisions and the times are more than adequate. Even has a clean restroom in the storage facility. WOW I am impressed, several carts available. Great
Anthony D | First ImpressionsThe guys at the counter were great! The storage unit I got is big and clean and new. Very convenient too! The best part was I was able to return my U-Haul rental right there after emptying the truck into my storage unit. . I would definitely recommend this U-Haul storage.
Maureen K | First ImpressionsThe people were very helpful and accommodating, they were very nice and helpful also
FOTINE F | First ImpressionsIs super super thanks to the workers for being friendly
SAMUEL Y | Overall ExperienceLa gente que atiende en la oficina son muy amables, están siempre dispuestos a ayudar de la mejor Manera..
FAUSTO P | Overall ExperienceWill recommend it for everyone who is in need of storage
SAMUEL Y | First ImpressionsRep at location was very helpful professional and courteous
Steven M | First ImpressionsThere was NO ac on the 2nd or 3 floor. My brother and I have two units on the 2nd floor. We moved some stuff in and could not breath on the floor. How are we supposed to go through our things with no ac in this weather. This is supposed to be climate controlled. We were socked by time we walked to our units.
Donna C | First ImpressionsVery nice 👍
Joseph P | Overall ExperienceContents of someone’s unit left piled at entrance in garbage bags along with mattress and bed frame.
William C | Online Move InNeed better unloading area
Richard K | First ImpressionsGetting a representative with a problem on the phone. Took over an hour to get through to someone.
Philip L | First ImpressionsThe manager Andrew Siemers is an amazing employee and helped me most of my visits if I had any questions and was extremely knowledgeable. This was my first storage unit experience and he made it easier.
Darren M | Overall ExperienceKristen was amazing helpping me
Justo G | First ImpressionsAndrew Siemers was very friendly and helpful and made my expierience far less stressful. He made the process easy and provided helpful feedback when I had questions- I would highly recommend this and other locations
Darren M | First ImpressionsDaniel was very helpful with the unit selection and access. The facility was above expectations. The un/loading area was convenient and the dock was an added benefit. I would recommend an awning above the area for inclement weather.
MaryEllen W | First ImpressionsThe staff was friendly and super helpful!
Tynesha H | First ImpressionsThe original unit was marked available in the computer system but was not available for move in. The second unit was also not available to move in but the computer said it was. The third unit was ready and I took it. Staff was very helpful and apologized immensely for the computers errors.
AMBER F | First ImpressionsEverything was pretty smooth
MATTHEW S | First ImpressionsGreat place very cleaned. Lost of communication thru phone or mail
Danielle B | Overall ExperienceI never had such an unpleasant experience in my life. Due to the pandemic my husband lost his job and im in long term care. We were very good customers always paid on time we knew in January we were going to be late the manager gave us till the 27th then licked us out a few days later when confronted he was rude and lied about not having the conversation. I’ve never used a storage facility that did this .
Louise V | Overall ExperienceThe best uhaul place I've worked with. Everyone is super helpful and the facilities are kept very clean.
Schyler C | Online Move InI’ve been through a lot this past year. I was happy not to have any problems. I’ve rented from them and stored my items. The gentleman who helped me getting my unit was very nice and helpful. When I picked up my items. This young man named Sean helped me with my items. I want to thank them both for being so kind to me! Keep these gentleman .As for good help and proper upbringing is harder to find. Thankyou 🙏
D D | Overall ExperienceVery accommodating
Karen F | Overall ExperienceMove in was smooth
jeanette S | First ImpressionsEverything was fine. Looking to do more business with you. Enjoy your day.
LAWRENCE D | Overall ExperienceFacility was very well-maintained and staff was helpful and friendly.
Joanna M | First ImpressionsClean, secure and well lit. Staff always made the time to answer questions and help out
LYNNE S | Overall ExperienceThe staff was attentive and helpful and the move-in experience very smooth. Manager Daniel was especially professional and understanding to my needs. Would highly recommend using this location.
Lukas V | First ImpressionsThe gentleman who manages this facility and works the front desk is always there and putting in the effort and commitment to making the uhaul company shine. He is helpful and courteous and every time I need to go to the front desk for my unit or a vehicle rental he has given me friendly service.
Penni R | Overall ExperienceThe 2 staff members I dealt w were a delight! Thanks
nick m | First ImpressionsNo lights in space
KEVIN T | Overall ExperienceGreat
Bhumika A | First ImpressionsNot at this time.
LAWRENCE D | First ImpressionsMy only issue is that there are no drive up units. Otherwise, everything was perfect.
Gertrude M | First ImpressionsNeed lights in the storage room
Migonette C | Overall ExperienceAn item was stolen from me white off loading my truck at the facility. I am not happy at all!!
Judith S | First ImpressionsThe manager was extremely helpful and pleasant
Melissa D | First ImpressionsWhen i went to close out my storage unit i had the front desk girl hit on my boyfriend to my face and also my account was never closed out. I stayed there an hour waiting for her to tell me everything was taken care of only to find out 6 months later I’m still being charged for this nonsense. Horrible experience. I’ll never use uhaul ever again.
Raisa B | Overall ExperienceDaniel is an amazing manager friendly helpful and knowledgeable.
Louise V | First ImpressionsKeep an eyes on the temp control It was at least 10 degrees too warm I specifically need temp control Many thanks
Taffy L | First ImpressionsThe staff was extremely helpful and polite .
David R | First ImpressionsDan was very helpful. My experience was pleasant and easily done.
glenn e | Overall ExperienceClean, Friendly Staff, Competitive Pricing, Easy Access to anything you need, boxes, carts, trolleys they got in house.
eric n | First ImpressionsDaniel and Kristen were both great. Everything went extremely smooth to help our moving situation be less stressful. Would definitely recommend to friends because the whole process was a great experience.
brianna r | First ImpressionsThe guy Mike i think was his name was extremely helpful and stayed late to help me.
JESSA S | First ImpressionsVery efficient and intelligent facility
Juliid J | First ImpressionsThe Manager Dan that I dealt with was professional courteous friendly and efficient. It was a pleasure dealing with him.
glenn e | First ImpressionsI’m moving from my apartment in with my dad due to my mom’s passing. It’s been a very stressful time but the staff at U-Haul made it so easy. I reserved a storage unit online then went there to finalize the details. The whole process took no time at all and it eased my anxiety from this whole situation.
Josette G | First ImpressionsI have say you're staff workers, & Dan are all great worker's, there very nice hard working, just over all I give them a 10 🌟 Star very please with my stay over in this amazing company, I highly recommend for all people. Thank you Dan, and staff members
Fara Z | Overall ExperiencePersonnel at the Medford location were helpful, knowledgable and professional. Very easy to work with.
Patricia K | Online Move InAll the employees were above and beyond helpful.
kevin p | First ImpressionsMy representative was extremely helpful
Jarett S | Overall ExperienceVery clean. Staff is extremely helpful. Plenty of carts for moving into and out of the unit. We would highly recommend this facility.
Dominick T | Overall ExperienceI have used this facility for years for truck rental, trailer rental, and even room rental. The staff is excellent. Extremely helpful, friendly, and knowledgeable. The new building and grounds are very functional and beautiful.
Victoria Z | Overall ExperienceVinny was awesome, & beyond helpful.
Fara Z | First ImpressionsVery nice and helpful
LYNNE S | First ImpressionsAfter a long day of storage unit searches that left me quite unhappy-I was pleasantly surprised by the lower price and MUCH better quality I saw at this storage site compared to others in the area. It was a clear winner. Dan, was helpful and reassured me of the safety, cleanliness, & orderly manner of which the facility and company likes to maintain their units and building. I wish I had come here first instead of spending more money for a tremendously poor quality unit elsewhere.
Penni R | First ImpressionsThe staff was friendly, helpful, and gave me options so I could choose the best rental and storage for my needs. The facility is immaculate. I highly recommend this location for all your rental and storage needs. Super convenient as well.
GLENN D | First ImpressionsAt this point I've used U-haul for U-boxes, Truck Rental and storage. I can't say everything has been as smooth as I'd like, but I am very happy with how pleasant the staff have been and impressed by their willingness to help correct all the issues. Should I ever need services such as these again, I would definitely return to this facility.
Wayne G | First ImpressionsRenting this storage unit and moving in was the easiest business transaction I’ve had in a very long time. The staff at Medford uHaul was excellent in the past and they still are excellent now; and the brand new clean modern climate controlled storage unit - with sensible contract terms - is exceptional! Thank you!! Five stars in every respect!!
Lauren R | First ImpressionsThe facility is very clean and the staff was friendly and accommodating. I used them in the past and was pleased to see that they now have indoor climate controlled storage units for rent. It’s really convenient to be able rent trucks, purchase moving supplies, and rent storage space all in one spot. The bonus is also using a brand new facility. I know that our items in the unit will remain clean, safe, and secure. This is one of the best uhaul facilities on Long Island!
Myel H | First ImpressionsFANTASTIC
Elena R | Overall Experienceupon closing my unit the staff was very accommodating with the drop off and pick up of my ubox
peter b | Overall ExperienceI rented a ubox for the winter months and it kept my contents safe and dry. Pick of the box on Sat april 6 was on time and efficient.
Dennis L | Overall ExperienceThey were very accommodating to the rules of the new condo I moved into. They made my move go smoothly and less stressful.
Cathryn D | Overall ExperienceEveryone I spoke with and and interacted with from Medford U-Haul was extremely pleasant and helpful.
Michael U | Overall ExperienceAll of the customer service representatives @ this facility are very considerate, friendly, and knowledgeable. They listen to what your questions are and get you to the right person.
rose s | Overall ExperienceThank you Medford UHaul for making everything go so smoothly with my UBox delivery and pick up!
Natalie S | Overall ExperienceThe facility is under major renovation and upgrade which affected my first two responses.
daniel b | Overall ExperienceSome of the employees were awesome and helpful but it was hard to get in touch with the employees and voicemails were rarely returned.
Eisen G | Overall ExperienceFirst went to the Bellrose, NY found the staff to be rude, then went to Hempstead, NY, staff great- the staff that dropped off and picked were also great. phone help was polite and very useful TY
Thomas C | Overall ExperienceIt is hard to say whether or not the U-Haul location facility was exceptional but I can say that the individuals who delivered my U-Box were very kind and returned my U-Box to my campus on time.
Alysia F | Overall ExperienceMoved from upstate NY and Uhaul made it a seemless transition. Items were in storage for a few months and once I needed them the delivery driver had them in my driveway the next day.
Kevin G | Overall Experience