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Dianne S.Customer Reviews for U-Haul Moving & Storage of Medford
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service, very friendly staff
Joseph N.1- The online return process was exhaustive. Worse, the connection to network was poor and slow especially for uploading pictures. Make this less cumbersome and add a location in the parking lot that broadcasts high speed internet to insure customer has a decent experience with all these requirements. 2. Make sure renters are alerted to the vehicle registration status and local restrictions. I am not a commercial driver and did not know there were limitations on where the van I rented could be driven. This turned out especially burdensome for me as there were road closures and I had to detour off my normal, familiar route.
PAUL C.The staff is always super helpful and professional. I am always very happy with my rentals from this location. Not always the case with other locations!
Stacy B.excellent service, organized, current, easy rental process. Return truck evening staff was very kind and professional.
Joseph B.The whole experience with the u haul staff was great and went out of their way to get me the best vehicle for the job. The staff was friendly and efficient in all they did. I was very impressed with the whole experience.
William S.I feel if if someone has storage at your unit and rent a U-Haul truck it should be some kind of better discount. And I also feel that we should be made aware of the difference in knowledge from the weekend to the week the different rates. I was very dissatisfied that I rented On Friday and kept Saturday and the rate And the rate was more than the price of the rental. Very dissatisfied with that😠😠😠😠😠😠😠
darlene J.Both locations were fine. The website "lost" my reservation. That was vexing and a pain in the a__.
AJ L.Too many unused pads take up space. Ask how many are needed
george S.More information on getting U-Box from storage location to my home on your website. The owner of the storage location provided the service and was wonderful at a great price. Maybe some other places have that service also.
Anita E A.Our experience with U-Box was very good. Excellent employees on telephone and drivers on pick-up and delivery. Many people inquired about U-Box and we recommended the concept to all as best way to move and/or store items.
allan R.Staff was extremely friendly and helpful. It was a very pleasant experience
Robert G.They were thorough and kind! Made the process easy.
Leslie K.Everyone was wonderful
Leslee P.Great people super easy transition TY
Steve K.The moving help are scammers the damaged one car carrier and never filed a police report or called Uhaul and gave it to the port authority. After causing thousands of admired damages then to try to. Make up the losses sent me a bill for three time my flat rate and I have a text asking me to cancel with Uhaul and pay him directly so he does not pay Uhaul . He does not hav e any insurance or pay his workers as employees.I would lite to report eternity movers as scammers. I have been using Uhaul my entire life and all of my family and we never made a claim or even asked for a discount. I would like to speak to whoever has authority to resolve this matter. Thanks Louis Demetro
Louis D.The moving help are scammers the damaged one car carrier and never filed a police report or called Uhaul and gave it to the port authority. After causing thousands of admired damages then to try to. Make up the losses sent me a bill for three time my flat rate and I have a text asking me to cancel with Uhaul and pay him directly so he does not pay Uhaul . He does not hav e any insurance or pay his workers as employees.I would lite to report eternity movers as scammers. I have been using Uhaul my entire life and all of my family and we never made a claim or even asked for a discount. I would like to speak to whoever has authority to resolve this matter. Thanks Louis Demetro
Louis D.Staff always professional and friendly. Equipment clean and new. I always use this Uhaul it's the best!
Sean B.I would like to get a call regarding my recent Truck rental and discuss the charges as I have not received a receipt and there is no records in my account when logged in to Uhaul.com.
Luis R.Nothing to do everything was great!
Edward G.Fast,friendly, helpful and reliable. They made everything so easy.
Tynesha H.Andrew Siemers was very friendly and helpful and made my expierience far less stressful. He made the process easy and provided helpful feedback when I had questions- I would highly recommend this and other locations
Darren M. | First ImpressionsNever received invoice. Incredible amount of hidden fees. Rip off. Would never use again.
John M.I must say the van was basically new, very comfortable ride.
Carlyle J.Nothing Employees we're amazing
keith P.Daniel was very helpful with the unit selection and access. The facility was above expectations. The un/loading area was convenient and the dock was an added benefit. I would recommend an awning above the area for inclement weather.
MaryEllen W. | First ImpressionsThe staff was friendly and super helpful!
Tynesha H. | First ImpressionsEveryone was very helpful and friendly! The van was new,clean and just the right size
Tynesha H.Great service
Freddy F.Definitely was a great experience, the Equiment met my expectations, and I was able to get out, and accomplish the task I set out to do, the staff was very professional, friendly and helpful… I would definitely recommend the service to family and friends… and definitely use the service again…
frederick H.Really happy with this location where I also maintain a storage space, great attentive and caring staff.
Lukas V.Very nice people that work at this location. They explained everything very well ,very helpful and quick.
SAYDE F.Mileage charge is too high but other then that can't complain
brian D.The staff on pick up and drop off were very friendly and helpful; overall, a very positive experience!
ALEXANDRA C.The original unit was marked available in the computer system but was not available for move in. The second unit was also not available to move in but the computer said it was. The third unit was ready and I took it. Staff was very helpful and apologized immensely for the computers errors.
AMBER LYNN F. | First ImpressionsEverything was pretty smooth
MATTHEW S. | First ImpressionsExcellent customer service
ROBERTOL R.Have truck ready when customer arrives
CHRISTOPHER W.Everything arrived to Dallas as expected. All My things are in My new apartment. Thank You so much for the service!!!!
Sekhem P.Great place very cleaned. Lost of communication thru phone or mail
Danielle B. | Overall ExperienceEveryone and Everything was great. The lady who attended me had such a great attitude
JORGEABRAHAM M.I never had such an unpleasant experience in my life. Due to the pandemic my husband lost his job and im in long term care. We were very good customers always paid on time we knew in January we were going to be late the manager gave us till the 27th then licked us out a few days later when confronted he was rude and lied about not having the conversation. I’ve never used a storage facility that did this .
Louise V. | Overall ExperienceHorribles
SANDRAL H.the salespersons were very helpful and friendly
Robert S.Easy experience. I would recommend to anyone moving a far distance. Communication was great and they accommodated all requests I had.
Schyler C.The best uhaul place I've worked with. Everyone is super helpful and the facilities are kept very clean.
Schyler C. | Online Move InI never received a final receipt. I was supposed to receive one via email when I returned the van
DENISE A.I’ve been through a lot this past year. I was happy not to have any problems. I’ve rented from them and stored my items. The gentleman who helped me getting my unit was very nice and helpful. When I picked up my items. This young man named Sean helped me with my items. I want to thank them both for being so kind to me! Keep these gentleman .As for good help and proper upbringing is harder to find. Thankyou 🙏
D D. | Overall ExperienceIt could not have been easier to rent a truck here. Everything was sparkling clean. The store associates were helpful and wonderful.
CHRISTINE M P.Very accommodating
Karen F. | Overall ExperienceEverything went excellent smooth and very professional.
TADEUSZ J.Right rear led tail light not working
THOMAS S.Overall I was impressed and pleased. I had a very negative experience with the POD company. My pod was damaged and came two weeks late plus it was twice the price of UHaul . Leslie L
Leslie L.Easy smooth transaction. Great Service. Thank You.
Robert B.Curtis and the other man were absolutely Excellent!I I was very impressed by the care they had with my Delivery! I will recommend everyone I know to use Uhaul
MIcheal S.fast efficient service. Price was right. Will use this site again.
JOSEPH G.Everything that the Medford,NY branch (beginning location) did was on time and very professional. Everything that the Colorado branch (destination location) did was done incorrectly from start to finish. So unprofessional from start to end!!! I wish that someone from upper management would call me so that I could let them know all the things that went wrong; unfortunately I could not get past a low level manager who was aggressive and unresponsive... I would look for other avenues with different companies for my next move, and this service was not cheap!!! Buyer beware!!!
bruce G.No improvements needed. Went very smoothly. Thank you!!
DAVIDS W.Nothing to improve at this location. THEY ARE THE BEST
JOSEPHGERARD JR A.Great staff
KEITH S.Move in was smooth
jeanette S. | First ImpressionsGreat employees.
BRYAN W.The best place to rent …period!!!
JOSEPHGERARD JR A.Everything great. Great customer service thank you
LUIS S.Everything was fine. Looking to do more business with you. Enjoy your day.
LAWRENCE D. | Overall ExperienceFacility was very well-maintained and staff was helpful and friendly.
Joanna M. | First ImpressionsThis U-haul In Medford was awesome!!!!😎👍 It alot better Then Coram U-HAUL😳👎 I've been renting from u haul from the days when the trucks had stick Shift in them! Thank you Medford U-HAUL for job well done!👍
CRAIG C.Clean, secure and well lit. Staff always made the time to answer questions and help out
LYNNE S. | Overall ExperienceThe staff is courteous, helpful and polite. Everything was clean, ready and organized. Thank you! C. S.
Charles S.Christina was a great help providing me a rental; explained in detail of how to go about. She made the process simple and easy, was professional as well. She also showed me which products she used to sanitize and clean the rental which made me feel safer.
AVINASH A A.Great service and value excellent all around
WILLIAM C.The staff was attentive and helpful and the move-in experience very smooth. Manager Daniel was especially professional and understanding to my needs. Would highly recommend using this location.
LUKAS V. | First ImpressionsThe gentleman who manages this facility and works the front desk is always there and putting in the effort and commitment to making the uhaul company shine. He is helpful and courteous and every time I need to go to the front desk for my unit or a vehicle rental he has given me friendly service.
Penni R. | Overall ExperienceThe 2 staff members I dealt w were a delight! Thanks
nick m. | First ImpressionsNo lights in space
KEVIN T. | Overall ExperienceGreat
Bhumika A. | First ImpressionsNot at this time.
LAWRENCE D. | First ImpressionsMy only issue is that there are no drive up units. Otherwise, everything was perfect.
Gertrude M. | First ImpressionsNeed lights in the storage room
Migonette C. | Overall ExperienceAn item was stolen from me white off loading my truck at the facility. I am not happy at all!!
Judith S. | First ImpressionsThe manager was extremely helpful and pleasant
Melissa D. | First ImpressionsWhen i went to close out my storage unit i had the front desk girl hit on my boyfriend to my face and also my account was never closed out. I stayed there an hour waiting for her to tell me everything was taken care of only to find out 6 months later I’m still being charged for this nonsense. Horrible experience. I’ll never use uhaul ever again.
Raisa B. | Overall ExperienceDaniel is an amazing manager friendly helpful and knowledgeable.
Louise V. | First ImpressionsKeep an eyes on the temp control It was at least 10 degrees too warm I specifically need temp control Many thanks
Taffy L. | First ImpressionsThe staff was extremely helpful and polite .
David R. | First ImpressionsDan was very helpful. My experience was pleasant and easily done.
glenn e. | Overall ExperienceClean, Friendly Staff, Competitive Pricing, Easy Access to anything you need, boxes, carts, trolleys they got in house.
eric n. | First ImpressionsDaniel and Kristen were both great. Everything went extremely smooth to help our moving situation be less stressful. Would definitely recommend to friends because the whole process was a great experience.
brianna r. | First ImpressionsThe guy Mike i think was his name was extremely helpful and stayed late to help me.
JESSA S. | First ImpressionsVery efficient and intelligent facility
Juliid J. | First ImpressionsThe Manager Dan that I dealt with was professional courteous friendly and efficient. It was a pleasure dealing with him.
glenn e. | First ImpressionsI’m moving from my apartment in with my dad due to my mom’s passing. It’s been a very stressful time but the staff at U-Haul made it so easy. I reserved a storage unit online then went there to finalize the details. The whole process took no time at all and it eased my anxiety from this whole situation.
Josette G. | First ImpressionsI have say you're staff workers, & Dan are all great worker's, there very nice hard working, just over all I give them a 10 🌟 Star very please with my stay over in this amazing company, I highly recommend for all people. Thank you Dan, and staff members
Fara Z. | Overall ExperiencePersonnel at the Medford location were helpful, knowledgable and professional. Very easy to work with.
Patricia K. | Online Move InAll the employees were above and beyond helpful.
kevin p. | First ImpressionsMy representative was extremely helpful
Jarett S. | Overall ExperienceVery clean. Staff is extremely helpful. Plenty of carts for moving into and out of the unit. We would highly recommend this facility.
Dominick T. | Overall ExperienceI have used this facility for years for truck rental, trailer rental, and even room rental. The staff is excellent. Extremely helpful, friendly, and knowledgeable. The new building and grounds are very functional and beautiful.
Victoria Z. | Overall ExperienceVinny was awesome, & beyond helpful.
Fara Z. | First ImpressionsVery nice and helpful
LYNNE S. | First ImpressionsAfter a long day of storage unit searches that left me quite unhappy-I was pleasantly surprised by the lower price and MUCH better quality I saw at this storage site compared to others in the area. It was a clear winner. Dan, was helpful and reassured me of the safety, cleanliness, & orderly manner of which the facility and company likes to maintain their units and building. I wish I had come here first instead of spending more money for a tremendously poor quality unit elsewhere.
Penni R. | First ImpressionsThe staff was friendly, helpful, and gave me options so I could choose the best rental and storage for my needs. The facility is immaculate. I highly recommend this location for all your rental and storage needs. Super convenient as well.
GLENN D. | First ImpressionsAt this point I've used U-haul for U-boxes, Truck Rental and storage. I can't say everything has been as smooth as I'd like, but I am very happy with how pleasant the staff have been and impressed by their willingness to help correct all the issues. Should I ever need services such as these again, I would definitely return to this facility.
Wayne G. | First ImpressionsRenting this storage unit and moving in was the easiest business transaction I’ve had in a very long time. The staff at Medford uHaul was excellent in the past and they still are excellent now; and the brand new clean modern climate controlled storage unit - with sensible contract terms - is exceptional! Thank you!! Five stars in every respect!!
Lauren R. | First ImpressionsThe facility is very clean and the staff was friendly and accommodating. I used them in the past and was pleased to see that they now have indoor climate controlled storage units for rent. It’s really convenient to be able rent trucks, purchase moving supplies, and rent storage space all in one spot. The bonus is also using a brand new facility. I know that our items in the unit will remain clean, safe, and secure. This is one of the best uhaul facilities on Long Island!
Myel H. | First ImpressionsFANTASTIC
Elena R. | Overall Experienceupon closing my unit the staff was very accommodating with the drop off and pick up of my ubox
peter b. | Overall ExperienceI rented a ubox for the winter months and it kept my contents safe and dry. Pick of the box on Sat april 6 was on time and efficient.
Dennis L. | Overall ExperienceThey were very accommodating to the rules of the new condo I moved into. They made my move go smoothly and less stressful.
Cathryn D. | Overall ExperienceEveryone I spoke with and and interacted with from Medford U-Haul was extremely pleasant and helpful.
Michael U. | Overall ExperienceAll of the customer service representatives @ this facility are very considerate, friendly, and knowledgeable. They listen to what your questions are and get you to the right person.
rose s. | Overall ExperienceThank you Medford UHaul for making everything go so smoothly with my UBox delivery and pick up!
Natalie S. | Overall ExperienceThe facility is under major renovation and upgrade which affected my first two responses.
daniel b. | Overall ExperienceSome of the employees were awesome and helpful but it was hard to get in touch with the employees and voicemails were rarely returned.
Eisen G. | Overall ExperienceFirst went to the Bellrose, NY found the staff to be rude, then went to Hempstead, NY, staff great- the staff that dropped off and picked were also great. phone help was polite and very useful TY
Thomas C. | Overall ExperienceIt is hard to say whether or not the U-Haul location facility was exceptional but I can say that the individuals who delivered my U-Box were very kind and returned my U-Box to my campus on time.
Alysia F. | Overall ExperienceMoved from upstate NY and Uhaul made it a seemless transition. Items were in storage for a few months and once I needed them the delivery driver had them in my driveway the next day.
Kevin G. | Overall Experience