Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was so impressed with this experience. EVERY person I interacted with from the coordinators to the drivers were extremely helpful and friendly. Being able to talk to a real person whenever I had a question was so refreshing.
I wish other organizations followed your customer service model, it was outstanding! I would definitely use U-Haul again.
Bryan B
Rating:
5.0
Very knowledgeable staff. Happy with the provided service
Frank K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eve P
Rating:
5.0
Customer did not leave a comment.
JUAN P
Rating:
5.0
Customer did not leave a comment.
Maria B
|
Online Move In
Rating:
5.0
Great experience! Facilities are amazing!
Manager, Michael was really helpful.
Patricia L
|
First Impressions
Rating:
5.0
I think storage access should be 24/7.
Fumiya U
|
First Impressions
Rating:
3.0
My overall U Box experience was horrible. On Saturday 6/14, I called to confirm that my boxes would be delivered to my new address in South Carolina. I spoke to multiple different people and no one seemed to know anything. One of the people I spoke to told me that they had "no idea" when my boxes would arrive and were "lost" in regards to the topic. I spoke with a GM, someone in "traffic" and others. I explained to everyone I spoke to that I had hired a moving company to unload my boxes on 6/15 when the boxes were scheduled to arrive and I needed to know when the boxes would be delivered. I received a phone call and text confirmation that my boxes would be delivered on 6/15. On 6/15 my boxes did not arrive and I had to cancel the moving company at a fee. I called and spoke to someone who could not help me or tell me when my boxes would be delivered. I asked to speak to a supervisor or manager and was informed there was no one available to assist me, because it was a sunday. It wasn't until I physically went to the store in Myrtle Beach and spoke with one of the workers who took it upon himself to trailer 2 of the boxes to my new home. This was after 5pm and I was unable to unload the boxes myself. My parents had to pay to go to a hotel bc the boxes were not delivered on time and were not unloaded, as planned. The third box was delivered the follow day and again only because the workers at the Myrtle Beach store made it happen.
The boxes were also not picked up on time. I spoke with multiple people over the phone who confirmed pickup date and time and the boxes were not picked up. I received multiple texts and emails about pickup dates/times and no one ever came and the 3 boxes were taking up my whole driveway for a week.
I finally was able to get intouch with the same worker in Myrtle Beach who dropped off my boxes and he came to pick them up on Sunday 6/22. The overall communication between departments is nonexistent. Multiple people told me over the phone that they had no idea when my boxes were being dropped off or picked up. The customer service at 1800gouhaul was terrible. I thought that U Haul was a big company and would have better systems in place. My experience was very disappointing and the service I received over the phone was horrendous. All of this caused a great deal of stress, in an already stressful situation of moving to another state.
If it wasn't for Robert and Sampson at the Myrtle Beach store, I would probably still not have be boxes.
Stephanie D
Rating:
3.0
The wooden containers are completely unsafe should not be in use. They are not secure. Anyone can unscrew the lock from the outside and open the wooden container The metal container was more secure and had two locking mechanisms. Loved it!! That was very helpful. I would not recommend the use of the wooden containers anymore. The first set of containers I received were in such bad shape (both wood) they had to be replaced. I recommend if they deliver you the wood containers send them back and ask for metal.
Bianca J
Rating:
5.0
Very professional
Good service
EDGAR M
Rating:
5.0
Danny the installer and your front staff treated me with the outmost courtesy, professional and respectful manner. They were all an amazing crew from the time I entered until I left. They offered to get me a chair and water for my short stay. 👍👌
jaime g
Rating:
5.0
Customer did not leave a comment.
Tracey S
Rating:
5.0
Customer did not leave a comment.
JOSEPH E
Rating:
3.0
Scam charges. And clarification on paperwork
BIANCA J
Rating:
5.0
The Sunday hours were very difficult. We were traveling from over 400 miles away and stressed all day about getting there by 6. In a day when many people move in I’m sure later hours would be helpful.
erica h
|
Overall Experience
Rating:
5.0
I always had access to my things, and I never had any issues. I
Natasha D
|
Overall Experience
Rating:
5.0
I was asked to back the trailer into a spot. I was not able to do it, the two girls on duty had to use a hand dolly to get it done. They were great.
Ellen K
Rating:
5.0
Customer did not leave a comment.
Josephine P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leandrea C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
norman l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Albert F
|
Overall Experience
Rating:
5.0
Excellent customer service and my U-Haul drivers were awesome
KATHLEEN H
Rating:
5.0
Customer did not leave a comment.
MICHAEL W
Rating:
5.0
While the containers arrived 4 days late due to a mechanical issue, everything arrived safely and intact. I would definitely use this service again.
DAVID S
Rating:
5.0
Customer did not leave a comment.
ARTHUR J
Rating:
5.0
Customer did not leave a comment.
Henry M
Rating:
5.0
Every time I've gone there, they've been very helpful. Especially now, sometimes you have to go online. To book a reservation, and they explained everything to me.And when I bought it back, I kinda messed up on something, and they corrected it for me
TONIA C
|
Overall Experience
Rating:
5.0
Great experience...highly recommend
Eric F
|
First Impressions
Rating:
3.0
Nice kid but he did not know how to hook up car trailer/ car. Young man was fairly new .... truck had over 100,000 miles on it. A rough ride but, it did the job well.
KERRY H
Rating:
5.0
Customer did not leave a comment.
TANJA T
|
Overall Experience
Rating:
5.0
rental process could not have been easier. From payment to hooking up the trailer took ten minutes. Drop off was even easier. The Uhaul associate disconnected my trailer and I was gone in five minutes, Hassle free renting.
ROBERT J
Rating:
5.0
The employees were all very nice and helpful.
JOSEPH J
Rating:
4.0
Customer did not leave a comment.
NORMAN L
Rating:
5.0
Staff was knowledgeable, kind, helpful and understanding of situations
gloria r
|
Overall Experience
Rating:
5.0
If you're looking to rent a haul this is the place to go! Always a great experience. Was in and out and on road in 15 minutes. Great customer service.
MICHAEL F
Rating:
5.0
Everything went well. Very knowledgeable and professional, friendly
ELMO R
Rating:
5.0
Customer did not leave a comment.
Denise H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
George R
Rating:
1.0
I have Spinal Stenosis with multiple complications. U-Haul was given (and agreed to) very specific instructions for delivering the box to my humongous senior living facility. I did not receive a call asking to meet them and show them where to park the box. I can only walk a very short distance. The Box was dropped off a full city block from my entrance with no attempt to call. As a result I fell, busted my left knee up, and had to go to the ER. Prior to this incident I have always been happy with U-Haul, but I will never use your services again or recommend you to anyone else.
Tony M
Rating:
5.0
The trailer brakes weren’t working at all. My car was smoking from the front brakes because it was braking with not brake on the trailer
DANIEL A
Rating:
5.0
Service was excellent. The service technician was confident and professional an asset to your organization.
PATRICK D
Rating:
5.0
I enjoy the modern conveniences that U-Haul has developed. Awesome.
Anthony J
Rating:
5.0
Customer did not leave a comment.
JENNIFER E
Rating:
1.0
Horrible Experience 🤭🤬🤡😡
Karen H
|
Overall Experience
Rating:
5.0
No problems with this facility. Thank you
Elizabeth G
|
First Impressions
Rating:
5.0
Mike and his staff are the best! They are very knowledgeable, courteous and polite. They made the moving and storage experience seamless. Highly recommended!
MARTHA D
|
First Impressions
Rating:
5.0
Was a great experience and a good value.
We needed to keep the boxes until some work was done and it was a cheap easy way to move.
There was NO significant damage to any of my things we had 5 Packed UBoxes
Jason H
Rating:
5.0
Customer did not leave a comment.
JOSEPH E
Rating:
5.0
Very helpful , caring, patience highly recommend.
Leslie G
|
First Impressions
Rating:
5.0
this is the best Uhaul location. I rent trailers and equipment from this location frequently and they are always courteous and kind. Will recommend them to everyone.
ROBERT L
Rating:
5.0
Customer did not leave a comment.
Tamara L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
kevin G
|
Overall Experience
Rating:
4.0
This facility is clean and well kept environment
EARL G
|
First Impressions
Rating:
5.0
Everyone was very nice and helpful
ANTHONY B
|
First Impressions
Rating:
5.0
Returned to Michael on Friday am. Everything was approved. Looking forward to Sunday to pick up trailer again.
DENNIS M
Rating:
5.0
Customer did not leave a comment.
MARIA V
Rating:
5.0
Customer did not leave a comment.
Patrick B
Rating:
5.0
Customer did not leave a comment.
Cindy W
|
First Impressions
Rating:
4.0
There was a 3 day delay in getting my box to the new location
First day because the driver “did not have the proper straps. The next day was a Sunday scheduled by u haul. However the area was not accessible to the driver. The third day was delayed due to rain. As a single women relying on others to help this created major problems for me. I scheduled around my available help. Would be hesitant to refer to another customer.
Jeanne L
Rating:
5.0
Thanks for excellent service
DENNIS M
Rating:
5.0
Customer did not leave a comment.
Donn C
Rating:
5.0
Customer did not leave a comment.
BRIAN J
Rating:
5.0
Easy on and out. Always happy with uhaul trailers
THOMAS G
Rating:
5.0
Staff was friendly and helpful with my trailer rental
William H
Rating:
5.0
Very friendly and helpful staff from inside pick-up to outside drop-off. Clean location. No improvements needed as far as I'm concerned.
MARSHALL A
Rating:
5.0
the manager Miachel, he is very patient, very nice guy, very helpful, and his picture on the website is excellent, with very handsome smile.
Tong C
|
First Impressions
Rating:
5.0
units are a little pricey buy can be a good option if renter has shelving to take advantage of height.
Robert M
|
Overall Experience
Rating:
5.0
Quick and easy, is the best way to describe the experience, simple as that!!
ANTONIO A
Rating:
5.0
Customer did not leave a comment.
MARTIN J
Rating:
5.0
Customer did not leave a comment.
LUIS M
Rating:
3.0
Customer did not leave a comment.
Glenn B
Rating:
5.0
Customer did not leave a comment.
kathleen d
Rating:
5.0
Best Uhaul location
James H
|
First Impressions
Rating:
4.0
All in all , at THIS location, everything was on point, no problems at all, in and out and the same at the time of return, nice job!
ANTONIO A
Rating:
5.0
only had 1/4 tank of gas maybe start out with more
CHARLES J
Rating:
5.0
Customer did not leave a comment.
EVAN L
Rating:
5.0
Customer did not leave a comment.
Cindy W
|
Overall Experience
Rating:
5.0
The entire experience from setting up the appt. to the installation was a first class, and professional . All of the people were pleasnt and easy to deal with. Finished the job on schedule.
Pricing was fair, and the property was neat and clean
tom c
Rating:
5.0
Nothing. Very friendly , knowledgeable, and helpful.
NADER F
Rating:
5.0
I love this U-Haul location, and I have dealt with many! I first dealt with Daniel as the manager, and he was amazing and always professional and helpful. There is now a new manager, and I have had the pleasure of speaking with him also and find him to be just as good as Daniel. Daniel holds a different position at this location now, so he is still there and it's great to interact with him when we can. All of the other employees are usually good and helpful also. I do also have a storage space at this location and have never had a problem or issue. When given the choice this location is my go-to!!!
ROBERT L
Rating:
5.0
Customer did not leave a comment.
Joseph Z
Rating:
5.0
Customer did not leave a comment.
HERCULES C
Rating:
5.0
Had hoped the Uhaul truck rental would have saved a few bucks on the first month. Employee at counter said one had nothing to do with the other.
Thanks
Robert M
|
First Impressions
Rating:
5.0
Needed to make a size change on the trailer I reserved and
I was accommodated without issue,everything was very smooth.
Robert G
Rating:
1.0
Richard at storecwas great ! Called customer service spoke to susan , who was very bad ! My card was charged for $53.65 which was amount due ,now $2.80 is being charged to my card ! I will not rent from u again ! You guys are trying to get anothet $2.80 from me for no reason,ii said I needed van for two hours and had ot back wothin a hour , same gas in it not understanding why you charging another $2.80 when u already got the $ that I owed u ! Will never rent from you again , and this was my first time renting from you not a very good impression from customer service mainly sisan ,but Richard at Medford store was amazing !
JOSEPHINE C
Rating:
5.0
Customer did not leave a comment.
VERONICA D
Rating:
5.0
I loved I move out because I go out of the state
Juan B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kacie R
Rating:
5.0
The Manager Mike, and his staff were courteous, professional, and knowledgeable! A very nice experience :-)
lawrence l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRIAN C
Rating:
5.0
Customer did not leave a comment.
ANTHONY G
|
First Impressions
Rating:
5.0
First time using a trailer. Staff were friendly and knowledgeable. Made the transaction fast and easy, definitely would come back
GUILLERMO R
Rating:
5.0
Looks like te dolly has a unaligned wheelwhat make the dolly and the car that’s is being towing don’t go good on reverse as usual and to hard to tied and release the straps, need maintenance or to be replaced
NELSON G
Rating:
5.0
Customer did not leave a comment.
Humberto F
Rating:
5.0
Michael (the manager) is extremely knowledgeable and courteous. Very helpful, and a pleasure to do business with..
lawrence l
|
First Impressions
Rating:
5.0
It’s very affordable not Spencer at all
Jose C
|
Overall Experience
Rating:
4.0
Stop forcing people to use your App. I rent from U-Haul once every five years and have zero use for your App. Meanwhile, the store attendants were reluctant to lift a finger to make any changes or adjustments to my reservation in real time. Absolutely ridiculous!
STEPHEN F
Rating:
5.0
Customer did not leave a comment.
JENNIFER K
Rating:
5.0
Very clean, temperature controlled, staff treats u like family, very kind, very outgoing, very caring, beyond super helpful! My overall experience was amazing, if I needed help staff was right their, never had issues or complications. Best storage facility I’ve ever used.
Toni G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ARIE F
Rating:
3.0
Customer did not leave a comment.
Ray H
Rating:
5.0
From day one everyone was helpful and nice. Definitely would put people on to Uhaul.
Candi G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ELIZABETH M
Rating:
5.0
Customer did not leave a comment.
Cristina D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jillian S
|
First Impressions
Rating:
5.0
Prices are significantly more expensive than competitors very close by. However the facility is clean, accessible, and seems secure.
LANCE H
|
First Impressions
Rating:
5.0
Bathroom was spectscular
BRANDON D
Rating:
5.0
All were pleasant and helpful.
Mike, Christiana, and Dan.
Clean and easy access to unit.
Thank all.
JUDE K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lajohn W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
richard h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bryan V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KRYSTIAN E
Rating:
5.0
Customer did not leave a comment.
Robert L
|
Overall Experience
Rating:
2.0
Always has sketchy people walking around the property, some of which I don’t believe even has lockers on the property. The loading/unloading area always had broken pieces of objects and random screws/nails. The unit prices are on the higher side compared to other facilities. Staff is starting to improve. Older staff were not friendly, and were very creepy.
Jeetendra S
|
Overall Experience
Rating:
5.0
Rich was such a pleasure to speak to. He was kind and very helpful. I ending up getting a unit right on the spot. I’m very happy with my experience.
Tiffani L
|
First Impressions
Rating:
5.0
Amazing!!!
JUSTIN J
|
First Impressions
Rating:
5.0
Bringing the car back to the lot during non business hours was a little tricky, but I was able to get though it via the check in specialist on the phone. After an hour I was able to leave the truck and drop the key. My only suggestion would be working on reservation/app compatibility, or having the customers download the app before taking the truck.
Malik S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Hanna P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Louis R
|
Online Move In
Rating:
5.0
Very professional and quick service pick up and drop off thx
ONUR B
Rating:
5.0
Quick and Easy Pick-Up and Return Process. A++
MICHAEL F
Rating:
5.0
I don’t know anything that can improve staff on the checkout was wonderful and the staff on the check-in was wonderful. Everything was easy fast and efficient. Thank you to this location.
GENNARO B
Rating:
5.0
Customer did not leave a comment.
JOSEPH C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JARRETT T
Rating:
5.0
Customer did not leave a comment.
Salvador E
Rating:
5.0
Customer did not leave a comment.
Francis T
Rating:
5.0
Everyone who assisted me had such a pleasant and welcoming demeanor and all were knowledgeable in answering my questions. I had an excellent experience.
JOIT W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darelle C
|
First Impressions
Rating:
5.0
Stuff was very friendly
YUSUF M
Rating:
5.0
The staff here is always great to me. I left and had to come back and get another storage unit! And I thought it would be difficult but it was great.
Tashiva T
|
First Impressions
Rating:
5.0
Just keep doing what you're doing.
HAROLD C
Rating:
5.0
This equipment had some shacking fault that when I applied the break the vehicle jecks. Very frightening
REX O
Rating:
5.0
Customer did not leave a comment.
JOSEPH I
Rating:
5.0
Petfect
WILLIAM S
Rating:
5.0
Great customer service. Thanks
EDWIN C
Rating:
5.0
Customer did not leave a comment.
James K
Rating:
1.0
I was completely ignored for 10 minutes until my employee walked in. He only talked to my employee I was with and very inappropriately referred to him as my boyfriend. I feel very genderfied. I am a working woman. I do not like being treated like this.
RACHEL F
Rating:
5.0
Customer did not leave a comment.
Heidi N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Heidi N
Rating:
5.0
Customer did not leave a comment.
Sean M
|
Overall Experience
Rating:
5.0
Great
MUHAMMAD S
Rating:
5.0
They were present and attentive. Checkout was smooth and quick.
STEVEN T
Rating:
5.0
Customer did not leave a comment.
ANNE N
Rating:
5.0
Customer did not leave a comment.
Joseph D
Rating:
5.0
Customer did not leave a comment.
JAMES D
Rating:
5.0
No lock with truck but this is my favorite location to rent personally great
JOHN H
Rating:
5.0
I would use this facility again if I needed to the staff was very friendly and this facility is very well kept clean and it's convenient for me I will properly come back for a little bigger unit the next time I rent from u-haul
Dennis B
|
Overall Experience
Rating:
2.0
Truck was a mess inside the cab. Also travelled a total of 25 miles and blew thru 7 gallons of gas with a 15 footer. Horrible gas mileage compared to trucks from other local uhaul locations leading me to believe trucks are not properly maintained.
PETER P
Rating:
4.0
I will always be in this store and what happened today has never happened to me before. I go in as always to drop off the trailer I had rented and there is a guy and I tell him that I was going to drop off the trailer and they tell me that I came to drop off the trailer and he comes out in a bad mood and tells me to turn on the heat lights and I tell him what and he comes back and tells me that the heat lights are ok pass and then he had paid cash I come to the entrance and he tells me get out of here and I tell him I have to pick up my money when we go in he hits some boxes and tells me with a bad attitude what was my name I give him my name and he was giving me a bad attitude and I come and ask him look you're having a bad day you don't have to be like that with me and I tell him that he was talking to me the way he wanted and then I ask him if he's treating me like that because I'm Hispanic and if I can speak to the manager and he gets out of his jacket and tells me that he's the manager but it's like you can't do anything here and I ask him what's your name he said maky and I told him that was no way to treat me. He gave me the deposit and threw away the box where they put the money and with a bad attitude
LUIS M
Rating:
5.0
You guy were the best
Juan H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gregory O
Rating:
2.0
Rude manager, kind employees. Got pulled over 20 min into my trip because the trucks lights were not working properly.
brad k
Rating:
5.0
Equipment was clean well maintained worked well. Process of renting and returningwas very easy.
ANTHONY J
Rating:
5.0
Customer did not leave a comment.
ANGEL A
Rating:
5.0
Customer did not leave a comment.
Patricia P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony C
Rating:
5.0
Customer did not leave a comment.
Wilfredo V
Rating:
5.0
Customer did not leave a comment.
Shantay B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shantay B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FOTINE F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SYRAI C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brendan M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tynesha H
|
Overall Experience
Rating:
5.0
Thank you for keeping everything safe and secure.
Francine V
|
Overall Experience
Rating:
4.0
I was happy overall with the quality of facility & courteous staff.
Lisa J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gloria r
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
codey c
|
First Impressions
Rating:
5.0
Would definitely use them again when in the area👍
Angela R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tamara L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juan H
|
First Impressions
Rating:
4.0
The cat pee smell when you enter the facility is a little overwhelming. But that's my only complaint
Erika G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mohannad J
|
First Impressions
Rating:
5.0
They made the transition very smooth no issues at all. Very professional and kind. Everything was explained without any confusion and it wasn’t a long wait. I would definitely recommend them .
Jeffrey J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amanda G
|
Overall Experience
Rating:
5.0
Dan & Chris are fantastic workers! Thanks guys
Fara Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
andrea s
|
Overall Experience
Rating:
5.0
amazing service. Highly recommend . great staff, very friendly
Anthony D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
debora m
|
First Impressions
Rating:
5.0
Ken the manager, was so helpful in taking care of my storage unit that I needed, took the time to explain everything to me,, great place to get what you need!
I highly recommend U-haul for your storage and moving needs!
Donna C
|
First Impressions
Rating:
5.0
Very helpful & courteous. Always a pleasure. The young lady that help me was an excellent employee.
Joyce G
|
First Impressions
Rating:
2.0
Nothing against the upkeep or staff, it really comes down to the max security with the card and code with alarms constantly going off. Also The space I was assigned was incredibly inconvenient to reach for me and I walked past many vacant spaces same size to reach mine on the second floor opposite the elevator through a maze. My main issue was the size was not at all what I expected from the online description. It was very deceptive with how you included the height and I thought that was the width so ended up stacking my belongings like a game of jenga. Will never come back or recommend this facility. You should address the issues on your website description of the storage spaces.
Emil S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ARLETTE G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alcides Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kim H
|
Overall Experience
Rating:
5.0
Great customer service!!! Got a free lock and they also helped get us a refund since we were paid a month Ahead at move out. Above and beyond, super friendly.
Emily M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca H
|
First Impressions
Rating:
5.0
The staff was beyond helpful! And made the moving stress less stressful!
tracy l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sean M
|
First Impressions
Rating:
5.0
Everyone was super friendly, super helpful!!
Staci B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frank S
|
Overall Experience
Rating:
5.0
Never had a problem and if I did it was self related. Staff was always friendly and coureous. If I had to do it again, I’d cone here. Thanks to all the staff st this Uhaul
Michael B
|
Overall Experience
Rating:
5.0
It would be more convenient if access hours could go till 11:00pm instead of 10:00pm.
I would recommend the Medford UHaul facility to everyone. Melanie & Kenny are the BEST! Excellent customer service! Complete & clear instructions & guidance. Friendly & professional, & very helpful. A true pleasure both times I rented a truck & both times renting a storage unit.
Facility is extremely clean & neat.
Entire process is customer friendly & easy.
carol h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARTHA D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kevin M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Warren L
|
Overall Experience
Rating:
5.0
Staff was very helpfull
Anne W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Theresa Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alberto G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cheryl C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THOMASJOHN z
|
First Impressions
Rating:
5.0
The card swipe access at the front door is rarely used by anyone and the alarms for the units only sound on the first floor. Whenever I spent time organizing or moving things, I had to bring earplugs to dull the frequent alarm sirens. Glad to be out of there.
ASHE C
|
Overall Experience
Rating:
5.0
Very pleasant staff
Helpful
Place is clean
Frank S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Yolander P
|
First Impressions
Rating:
5.0
Very impressed with the U-Haul facility and the staff, very helpful with my move in experience to U-Haul self storage
DOMINICK C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AVREN P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MANUEL A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paul S
|
Overall Experience
Rating:
1.0
What move out date
Colin M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIAM T
|
Overall Experience
Rating:
1.0
absolute horrible experience
Barbara J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Samana C
|
Overall Experience
Rating:
5.0
Staff is especially helpful. The facility is clean and safe.
Kathleen G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Warren L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jonathan R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony D
|
First Impressions
Rating:
5.0
Representative who helped with jobs out process was very helpful
STERLIN O
|
Overall Experience
Rating:
5.0
Danny,Sean and Team are very highly recommended for challenges
A very pleasant experience always
The Best of Best!!
BENJAMIN M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ryan p
|
Overall Experience
Rating:
5.0
Great location, awesome staff. Everyone I encountered was always ready to lend a hand.
Chris B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Gary C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MIchael H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nick m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ashe c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ASHE C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Caleb G
|
First Impressions
Rating:
5.0
The staff is super friendly and very helpful at Uhaul! I had a great experience at the uhaul in medford renting a mvg truck and using storage.
Kristine L
|
Overall Experience
Rating:
5.0
Excellent facility. Very professional and polite staff. Very clean and well kept.
ARTHURR B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Arianna W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kim H
|
First Impressions
Rating:
5.0
N/A at this time
Dennis B
|
First Impressions
Rating:
5.0
The manager was an absolute pleasure to deal with.
Stefan S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
EMMA Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KYLIE E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARGARETJ G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GEORGE S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
luis C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Paul S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KYLIE E
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Yajaira R
|
Overall Experience
Rating:
5.0
The storage unit was excellent. We had an indoor unit it’s not temperature control, but it was nice and convenient. Cleaning people were always around cleaning the bathroom as well-maintained and clean. The units are like new and is very clean and the service is very nice. I would definitely recommend you all storage.
Lauretta C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EMMA Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ARNOLDW M
|
First Impressions
Rating:
5.0
Facility was way beyond my expectations. Staff was incredibly helpful, professional, knowledgeable, and super nice.
ARTHURR B
|
First Impressions
Rating:
5.0
Good operation
William C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Toby D
|
First Impressions
Rating:
5.0
I got some mold on some clothes. I don't know why.
Thomas M
|
Overall Experience
Rating:
5.0
Very helpful and friendly staff
maryann c
|
First Impressions
Rating:
5.0
They should make sure the bathroom is always clean.
Kim H
|
Overall Experience
Rating:
5.0
Your general manager. Dan is always so helpful, kind, and accommodating. He’s a hard working manager who takes much pride in his facility and in the people who work there for him. I highly recommend this convenient and clean location.
Penni R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SILAS O
|
First Impressions
Rating:
5.0
Was great and easy
Roger C
|
Overall Experience
Rating:
5.0
Great
Adina M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
MARY B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Derek A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antonia J
|
First Impressions
Rating:
5.0
I was always scared of renting storage, after being to a few. However, this place has changed my mind. Has to be the cleanest bathrooms ever! Shiny floors. The whole staff was accommodating and friendly.
Kristen P
|
Overall Experience
Rating:
5.0
Clean neat. Easy access. Helpful staff
Richard K
|
Overall Experience
Rating:
5.0
Excellent!!!! spotless , secure, helpful staff. Best storage facility I have ever used.
Anthony D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lauren R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janice P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Ranee M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARGARETJ G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ayshia S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
april g
|
First Impressions
Rating:
5.0
I am so happy that I got my storage with uHaul. I was with another storage company and I had to run, because they price was not right. I would recommend everyone to come to uHaul.
Omar M
|
First Impressions
Rating:
5.0
The Medford staff were very helpful!!!
John M
|
Overall Experience
Rating:
3.0
I was not informed that I had to disarm and arm my unit prior to going into the unit. Trying to get information and using the call button was a nightmare because not one person picked up. finally figured it out on my own
Cristina T
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Jeetendra S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antonia J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHNJ I
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joan p
|
First Impressions
Rating:
5.0
Daniel and Leanna were terrific!
Frank B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jason B
|
Overall Experience
Rating:
3.0
Prices are too high. Should have option for 24 hr access
Kathryn D
|
Overall Experience
Rating:
2.0
The facility was not secure. There were multiple times some guy was sitting by the entrance in a car doing drugs, using the restroom, and lighting fireworks. After I notified the staff they said they would handle it but I saw this individual multiple times after. I didn’t feel comfortable leaving my truck and unit knowing someone could just walk in and or come and go as they please. I’m pretty sure this guy didn’t even have a unit. It was very frustrating. I also experienced a few staff members who had very poor customer service. Two who weren’t welcoming at the desk, one who approached me in the hall saying “Hey!!” To get my attention, it just wasn’t the best. It was also $100 more than the new unit I chose for less space and less professionalism.
Blaise C
|
Overall Experience
Rating:
5.0
Very clean
MICHAEL M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
John T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hector C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michelle T
|
Overall Experience
Rating:
5.0
very easy to reserve and use
Kathleen M
|
Overall Experience
Rating:
5.0
Daniel was professional, friendly and made renting my storage unit easy as can be. Really great service and the facility itself is so bright and clean, so glad I choose to rent with you.
Valerie V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tynesha H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Frank T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William D
|
First Impressions
Rating:
5.0
It was great I was totally recommend them to anybody clean and ours were great staff is great nothing but good experience I would use them again and I am going to use them again.
ERNIE D
|
Overall Experience
Rating:
5.0
The Medford facility was perfect. The dock having several heights to unload/load was very convenient. We’ll lit, safe, and clean. The staff polite, friendly, and helpful.
John D
|
Overall Experience
Rating:
5.0
Thanks but I will move in next week
Donald C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
nelson s
|
Overall Experience
Rating:
5.0
Daniel is an excellent representative of your company very informative ,polite and knowledgeable. The storage facility is immaculate hope it stays that way, excellent security provisions and the times are more than adequate. Even has a clean restroom in the storage facility. WOW I am impressed, several carts available. Great
Anthony D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rob j
|
First Impressions
Rating:
5.0
The guys at the counter were great! The storage unit I got is big and clean and new. Very convenient too! The best part was I was able to return my U-Haul rental right there after emptying the truck into my storage unit. .
I would definitely recommend this U-Haul storage.
Maureen K
|
First Impressions
Rating:
5.0
The people were very helpful and accommodating, they were very nice and helpful also
FOTINE F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharon L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MAria S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICHARD K
|
First Impressions
Rating:
5.0
Is super super thanks to the workers for being friendly
SAMUEL Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antonia J
|
First Impressions
Rating:
5.0
La gente que atiende en la oficina son muy amables, están siempre dispuestos a ayudar de la mejor Manera..
FAUSTO P
|
Overall Experience
Rating:
5.0
Will recommend it for everyone who is in need of storage
SAMUEL Y
|
First Impressions
Rating:
5.0
Rep at location was very helpful professional and courteous
Steven M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Angela R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Skytawan G
|
First Impressions
Rating:
1.0
There was NO ac on the 2nd or 3 floor. My brother and I have two units on the 2nd floor. We moved some stuff in and could not breath on the floor. How are we supposed to go through our things with no ac in this weather. This is supposed to be climate controlled. We were socked by time we walked to our units.
Donna C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karen R
|
Online Move In
Rating:
5.0
Very nice 👍
Joseph P
|
Overall Experience
Rating:
5.0
Contents of someone’s unit left piled at entrance in garbage bags along with mattress and bed frame.
William C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
demetrius l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Willie B
|
Overall Experience
Rating:
4.0
Need better unloading area
Richard K
|
First Impressions
Rating:
4.0
Getting a representative with a problem on the phone. Took over an hour to get through to someone.
Philip L
|
First Impressions
Rating:
5.0
The manager Andrew Siemers is an amazing employee and helped me most of my visits if I had any questions and was extremely knowledgeable. This was my first storage unit experience and he made it easier.
Darren M
|
Overall Experience
Rating:
5.0
Kristen was amazing helpping me
Justo G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Frank T
|
First Impressions
Rating:
5.0
Andrew Siemers was very friendly and helpful and made my expierience far less stressful. He made the process easy and provided helpful feedback when I had questions- I would highly recommend this and other locations
Darren M
|
First Impressions
Rating:
5.0
Daniel was very helpful with the unit selection and access. The facility was above expectations. The un/loading area was convenient and the dock was an added benefit. I would recommend an awning above the area for inclement weather.
MaryEllen W
|
First Impressions
Rating:
5.0
The staff was friendly and super helpful!
Tynesha H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lorna C
|
First Impressions
Rating:
3.0
The original unit was marked available in the computer system but was not available for move in. The second unit was also not available to move in but the computer said it was. The third unit was ready and I took it. Staff was very helpful and apologized immensely for the computers errors.
AMBER F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steve S
|
First Impressions
Rating:
5.0
Everything was pretty smooth
MATTHEW S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Francisco B
|
Online Move In
Rating:
2.0
Great place very cleaned. Lost of communication thru phone or mail
Danielle B
|
Overall Experience
Rating:
2.0
I never had such an unpleasant experience in my life. Due to the pandemic my husband lost his job and im in long term care. We were very good customers always paid on time we knew in January we were going to be late the manager gave us till the 27th then licked us out a few days later when confronted he was rude and lied about not having the conversation. I’ve never used a storage facility that did this .
Louise V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
micheal b
|
First Impressions
Rating:
5.0
The best uhaul place I've worked with. Everyone is super helpful and the facilities are kept very clean.
Schyler C
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Elena L
|
Online Move In
Rating:
5.0
I’ve been through a lot this past year. I was happy not to have any problems. I’ve rented from them and stored my items. The gentleman who helped me getting my unit was very nice and helpful. When I picked up my items. This young man named Sean helped me with my items. I want to thank them both for being so kind to me! Keep these gentleman .As for good help and proper upbringing is harder to find. Thankyou 🙏
D D
|
Overall Experience
Rating:
5.0
Very accommodating
Karen F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trayarn S
|
Online Move In
Rating:
5.0
Move in was smooth
jeanette S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brenda A
|
Overall Experience
Rating:
5.0
Everything was fine. Looking to do more business with you. Enjoy your day.
LAWRENCE D
|
Overall Experience
Rating:
4.0
Facility was very well-maintained and staff was helpful and friendly.
Joanna M
|
First Impressions
Rating:
5.0
Clean, secure and well lit. Staff always made the time to answer questions and help out
LYNNE S
|
Overall Experience
Rating:
5.0
The staff was attentive and helpful and the move-in experience very smooth. Manager Daniel was especially professional and understanding to my needs. Would highly recommend using this location.
Lukas V
|
First Impressions
Rating:
5.0
The gentleman who manages this facility and works the front desk is always there and putting in the effort and commitment to making the uhaul company shine. He is helpful and courteous and every time I need to go to the front desk for my unit or a vehicle rental he has given me friendly service.
Penni R
|
Overall Experience
Rating:
5.0
The 2 staff members I dealt w were a delight!
Thanks
nick m
|
First Impressions
Rating:
5.0
No lights in space
KEVIN T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janice M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ARLETTE G
|
First Impressions
Rating:
5.0
Great
Bhumika A
|
First Impressions
Rating:
5.0
Not at this time.
LAWRENCE D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Levi G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janice M
|
First Impressions
Rating:
4.0
My only issue is that there are no drive up units. Otherwise, everything was perfect.
Gertrude M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERT M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Audley C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tracey C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Margaret G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CarolAnn T
|
First Impressions
Rating:
5.0
Need lights in the storage room
Migonette C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Renee T
|
First Impressions
Rating:
5.0
An item was stolen from me white off loading my truck at the facility. I am not happy at all!!
Judith S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kihyun P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeanine L
|
Overall Experience
Rating:
5.0
The manager was extremely helpful and pleasant
Melissa D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
erika b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tynesha H
|
Online Move In
Rating:
1.0
When i went to close out my storage unit i had the front desk girl hit on my boyfriend to my face and also my account was never closed out. I stayed there an hour waiting for her to tell me everything was taken care of only to find out 6 months later I’m still being charged for this nonsense. Horrible experience. I’ll never use uhaul ever again.
Raisa B
|
Overall Experience
Rating:
5.0
Daniel is an amazing manager friendly helpful and knowledgeable.
Louise V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bill R
|
Overall Experience
Rating:
5.0
Keep an eyes on the temp control
It was at least 10 degrees too warm
I specifically need temp control
Many thanks
Taffy L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeanine L
|
First Impressions
Rating:
5.0
The staff was extremely helpful and polite .
David R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael R
|
Overall Experience
Rating:
5.0
Dan was very helpful. My experience was pleasant and easily done.
glenn e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daria F
|
Online Move In
Rating:
5.0
Clean, Friendly Staff, Competitive Pricing, Easy Access to anything you need, boxes, carts, trolleys they got in house.
eric n
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JERMAINE F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Juliid J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda A
|
First Impressions
Rating:
5.0
Daniel and Kristen were both great. Everything went extremely smooth to help our moving situation be less stressful. Would definitely recommend to friends because the whole process was a great experience.
brianna r
|
First Impressions
Rating:
5.0
The guy Mike i think was his name was extremely helpful and stayed late to help me.
JESSA S
|
First Impressions
Rating:
5.0
Very efficient and intelligent facility
Juliid J
|
First Impressions
Rating:
5.0
The Manager Dan that I dealt with was professional courteous friendly and efficient. It was a pleasure dealing with him.
glenn e
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Darlene M
|
Online Move In
Rating:
5.0
I’m moving from my apartment in with my dad due to my mom’s passing. It’s been a very stressful time but the staff at U-Haul made it so easy. I reserved a storage unit online then went there to finalize the details. The whole process took no time at all and it eased my anxiety from this whole situation.
Josette G
|
First Impressions
Rating:
5.0
I have say you're staff workers, & Dan are all great worker's, there very nice hard working, just over all I give them a 10 🌟 Star very please with my stay over in this amazing company, I highly recommend for all people. Thank you Dan, and staff members
Fara Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERICJ O
|
First Impressions
Rating:
5.0
Personnel at the Medford location were helpful, knowledgable and professional. Very easy to work with.
Patricia K
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Dennis G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Connor B
|
Online Move In
Rating:
5.0
All the employees were above and beyond helpful.
kevin p
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
James V
|
First Impressions
Rating:
5.0
My representative was extremely helpful
Jarett S
|
Overall Experience
Rating:
5.0
Very clean. Staff is extremely helpful. Plenty of carts for moving into and out of the unit.
We would highly recommend this facility.
Dominick T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
david h
|
Overall Experience
Rating:
5.0
I have used this facility for years for truck rental, trailer rental, and even room rental. The staff is excellent. Extremely helpful, friendly, and knowledgeable. The new building and grounds are very functional and beautiful.
Victoria Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peter V
|
First Impressions
Rating:
5.0
Vinny was awesome, & beyond helpful.
Fara Z
|
First Impressions
Rating:
5.0
Very nice and helpful
LYNNE S
|
First Impressions
Rating:
5.0
After a long day of storage unit searches that left me quite unhappy-I was pleasantly surprised by the lower price and MUCH better quality I saw at this storage site compared to others in the area. It was a clear winner. Dan, was helpful and reassured me of the safety, cleanliness, & orderly manner of which the facility and company likes to maintain their units and building. I wish I had come here first instead of spending more money for a tremendously poor quality unit elsewhere.
Penni R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Johan C
|
First Impressions
Rating:
5.0
The staff was friendly, helpful, and gave me options so I could choose the best rental and storage for my needs. The facility is immaculate. I highly recommend this location for all your rental and storage needs. Super convenient as well.
GLENN D
|
First Impressions
Rating:
4.0
At this point I've used U-haul for U-boxes, Truck Rental and storage. I can't say everything has been as smooth as I'd like, but I am very happy with how pleasant the staff have been and impressed by their willingness to help correct all the issues. Should I ever need services such as these again, I would definitely return to this facility.
Wayne G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Aranise T
|
Overall Experience
Rating:
5.0
Renting this storage unit and moving in was the easiest business transaction I’ve had in a very long time. The staff at Medford uHaul was excellent in the past and they still are excellent now; and the brand new clean modern climate controlled storage unit - with sensible contract terms - is exceptional! Thank you!! Five stars in every respect!!
Lauren R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Larry B
|
First Impressions
Rating:
4.0
The facility is very clean and the staff was friendly and accommodating. I used them in the past and was pleased to see that they now have indoor climate controlled storage units for rent. It’s really convenient to be able rent trucks, purchase moving supplies, and rent storage space all in one spot. The bonus is also using a brand new facility. I know that our items in the unit will remain clean, safe, and secure. This is one of the best uhaul facilities on Long Island!
Myel H
|
First Impressions
Rating:
5.0
FANTASTIC
Elena R
|
Overall Experience
Rating:
5.0
upon closing my unit the staff was very accommodating with the drop off and pick up of my ubox
peter b
|
Overall Experience
Rating:
5.0
I rented a ubox for the winter months and it kept my contents safe and dry. Pick of the box on Sat april 6 was on time and efficient.
Dennis L
|
Overall Experience
Rating:
5.0
They were very accommodating to the rules of the new condo I moved into. They made my move go smoothly and less stressful.
Cathryn D
|
Overall Experience
Rating:
5.0
Everyone I spoke with and and interacted with from Medford U-Haul was extremely pleasant and helpful.
Michael U
|
Overall Experience
Rating:
5.0
All of the customer service representatives @ this facility are very considerate, friendly, and knowledgeable. They listen to what your questions are and get you to the right person.
rose s
|
Overall Experience
Rating:
5.0
Thank you Medford UHaul for making everything go so smoothly with my UBox delivery and pick up!
Natalie S
|
Overall Experience
Rating:
5.0
The facility is under major renovation and upgrade which affected my first two responses.
daniel b
|
Overall Experience
Rating:
3.0
Some of the employees were awesome and helpful but it was hard to get in touch with the employees and voicemails were rarely returned.
Eisen G
|
Overall Experience
Rating:
4.0
First went to the Bellrose, NY found the staff to be rude, then went to Hempstead, NY, staff great- the staff that dropped off and picked were also great. phone help was polite and very useful TY
Thomas C
|
Overall Experience
Rating:
5.0
It is hard to say whether or not the U-Haul location facility was exceptional but I can say that the individuals who delivered my U-Box were very kind and returned my U-Box to my campus on time.
Alysia F
|
Overall Experience
Rating:
5.0
Moved from upstate NY and Uhaul made it a seemless transition. Items were in storage for a few months and once I needed them the delivery driver had them in my driveway the next day.