Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hands down the best place to rent in the area. Great staff and lots of available vehicles n trailers
JOSEPH A.
Rating:
5.0
Customer did not leave a comment.
Vincent D.
Rating:
5.0
I have say you're staff workers, & Dan are all great worker's, there very nice hard working, just over all I give them a 10 🌟 Star very please with my stay over in this amazing company, I highly recommend for all people. Thank you Dan, and staff members
Fara Z.
|
Overall Experience
Rating:
5.0
Every thing was good!
CESARA R.
Rating:
5.0
Everything was excellent and would recommend the service
John M.
Rating:
5.0
Customer did not leave a comment.
ERICJ O.
|
First Impressions
Rating:
5.0
Personnel at the Medford location were helpful, knowledgable and professional. Very easy to work with.
Patricia K.
|
Online Move In
Rating:
5.0
The gentleman running the place is very courteous and efficient, like a n one man Army. Will recommend for sure!
JOSEPH M.
Rating:
4.0
Delivery of my furniture was a nightmare of an expierence. At the end of the day the movers I chose through you guys helped but your customer service and management skills with in uhaul company completely sucks. My stuff arrived damaged after having to argue for hours about my stuff arriving on time regardless of it being scheduled for weeks and confirmed scheduled for weeks. I spent several hours on hold getting disconnected with out ever even speaking to someone. Getting blind transfered and then hung up on. This was the worst expierence moving across the country. And I will never be using uhaul or uhaul products ever again because I'm furious about how everything was handled and how most of my items are damaged! And no one has contacted me in regards to this matter despite several complaints so in my eyes uhaul doesn't even care about rectifying the situation. You don't care about your customers at all you only care about the money disgusted.
Jennifer B.
Rating:
5.0
Customer did not leave a comment.
DAVID B.
Rating:
5.0
Nothing, everything was perfect and the woman handling the register was so very sweet.
John S.
Rating:
5.0
Everything was great . Keep it up
Marcin C.
Rating:
5.0
Customer did not leave a comment.
Donna F.
Rating:
5.0
Customer did not leave a comment.
michael E.
Rating:
5.0
Customer did not leave a comment.
HENRYCLAUDE L.
Rating:
4.0
Customer did not leave a comment.
Dennis G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ellen P.
Rating:
1.0
This was the worst experience I had with U-Haul!!! I will never use this company again
VICTORIA P.
Rating:
4.0
Customer did not leave a comment.
ROBERT T.
Rating:
5.0
Customer did not leave a comment.
Guy D.
Rating:
5.0
Incredibly helpful and friendly! Took the time to explain everything and set the boxes up perfectly!
SOPHIA A.
Rating:
5.0
Customer did not leave a comment.
Connor B.
|
Online Move In
Rating:
1.0
I ordered online the truck 3 days ago and it was 20â€.
I came to pick up the truck in the morning, they gave me 15†truck, when I asked the guy he TOLD me this truck is 20â€.
Anyway I got the truck because I had to move but it was not enough. So I used my own car for the rest of my stuff.
When I bring the truck back I asked another guy and he said this truck is 15â€. I told everything to him and he said they dont have 20†so they gave me 15â€.
So why did I ordered online 3 days ago?
he charged me 39.95 but the price was 29.95.
I told him and he said you are right, sorry.
They will refund my money.
Finally that was completely ridicilous and never recommend anyone for this location
YASIN O.
Rating:
5.0
The container was a bit smaller than I needed. If possible, increase the size of the container.
Tony S.
Rating:
5.0
Great service! Uhaul boxes were the perfect storage solution!
Regina K.
Rating:
5.0
Everyone was knowledgeable and pleasant to deal with. Kristie made returning the vehicle so easy.
ROBERTA C.
Rating:
5.0
All the employees were above and beyond helpful.
kevin p.
|
First Impressions
Rating:
4.0
Very difficult to get through on the phone. Other than that the service was good, boxes arrived safely and all the staff was friendly
Judith T.
Rating:
5.0
Thank you for a great experience
Jarett S.
Rating:
5.0
Customer did not leave a comment.
Thomas L.
Rating:
5.0
For me it was excellent in all means and needs nothing it's the best facility ever visited
Ahmad E.
Rating:
5.0
Location Staff were exceptionally helpful & the whole process was very easy
ANDREWLANCE B.
Rating:
5.0
I had an excellent experience!!!
Richard S.
Rating:
4.0
Customer did not leave a comment.
James V.
|
First Impressions
Rating:
5.0
Chris (the gentleman who dropped off and picked up the pods) was great. A true professional. Good communication.
Deanna R.
Rating:
5.0
Customer did not leave a comment.
PAULT G.
Rating:
5.0
The only thing that I have a problem with is that you cannot get a telephone # for the location...It is a general # and it is hard to get through to when you have a question...Would be helpful if I could have spoken to someone on the premises. Would have taken less time .
james P.
Rating:
4.0
The virtual check in was little hectic. Gave me some problems getting the truck.
Carolann D.
Rating:
5.0
My representative was extremely helpful
Jarett S.
|
Overall Experience
Rating:
5.0
Very clean. Staff is extremely helpful. Plenty of carts for moving into and out of the unit.
We would highly recommend this facility.
Dominick T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
david h.
|
Overall Experience
Rating:
5.0
Nothing, it was perfect.
MICHAEL N.
Rating:
5.0
I have used this facility for years for truck rental, trailer rental, and even room rental. The staff is excellent. Extremely helpful, friendly, and knowledgeable. The new building and grounds are very functional and beautiful.
Victoria Z.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marilyn J.
Rating:
5.0
Customer did not leave a comment.
Peter V.
|
First Impressions
Rating:
5.0
Vinny was awesome, & beyond helpful.
Fara Z.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WILLIAMCHARLES J C.
Rating:
5.0
Very satisfied
Cecilia R.
Rating:
5.0
Hola es lo mejor en el servicio gracias 🙠y Dios lo bendiga a todos los enpreados
David T.
Rating:
5.0
Customer did not leave a comment.
William S.
Rating:
5.0
Customer did not leave a comment.
Andre P.
Rating:
3.0
The lock on thye pod had been broken- all the numbers were torn off and I had to go to Home Depot to get a lock cutter!
Deborah C.
Rating:
4.0
Having a truck available where requested would be a service improvement. But the truck at a different location was ready to go and the service excellent. A bit more gas in the tank would have been helpful- it was at 1/4 !
Thomas S.
Rating:
5.0
Service was great. Containers arrived when promised and delivered back when promised. Friendly, helpful people, no issues at all.
Judith T.
Rating:
5.0
Quick checkout and fast drop off, couldn't have been any easier. I highly recommend UHaul and will use you guys again. Thanks!
WILLIAM N.
Rating:
5.0
Right recommend trailer for what I needed
ROBERT R.
Rating:
5.0
Customer did not leave a comment.
M S.
Rating:
5.0
There doesn't ever seem to be an available trailer closer to my requested pick up location
MICHAELEUGENE S.
Rating:
5.0
Customer did not leave a comment.
ANGELAMARIE E.
Rating:
5.0
Customer did not leave a comment.
JOSEPHINE L.
Rating:
5.0
Nothing
JEROME B.
Rating:
5.0
Customer did not leave a comment.
JEAN M.
Rating:
1.0
I was charged $140.00 for a rental of 2 hours and 45 min.
Brad D.
Rating:
4.0
My 20' truck was upgraded to a 26', it was way to big, I had to return it and was given a full refund. I requested a smaller on since there wasn't a single 20' truck going one way. Then they wanted ME to go to Nassau county to get the available 15' truck, I guess I wasn't inconvenienced enough. That was not fair since the one way truck I needed was reserved to someone else, after they were mad about being upgraded as well... So not only did I not get the truck for the day I needed, I had to delay moving, change my storage day, and lost the only person helping me. I went back the next day and the general manager, Daniel Delloloio, helped me with the truck. The price of the 15' and the 20' were the same price, he fixed that because I definitely wasn't right. I needed an extra day for the rental and when I call the customer service 800 number, I was on hold for a total of 3 hours with no answer... I called back to Daniel to see if he could help me, and he took care of everything... I probably will go with Penske or another company next time I need a truck. I'd like to say that Daniel Delloloio, the GM gave exceptional customer service, and helped me tremendously, and I am grateful for him.
TUREKA R.
Rating:
5.0
Customer did not leave a comment.
Harsh T.
Rating:
5.0
This main hub was everything you could ask for; clean accessible professional efficient and friendly. It was one less thing I had to worry about during a stressful day of moving my family of five. Thanks UHAUL
JAMES M.
Rating:
5.0
Customer did not leave a comment.
kenneth S.
Rating:
4.0
Customer did not leave a comment.
Ryan K.
Rating:
5.0
Customer did not leave a comment.
Masood R.
Rating:
5.0
Customer did not leave a comment.
ADAM S.
Rating:
5.0
Customer did not leave a comment.
EMERSONM S.
Rating:
5.0
Customer did not leave a comment.
kirsten S.
Rating:
5.0
Customer did not leave a comment.
AM G.
Rating:
4.0
The customer service is great at the desk on your Medford location. And making the reservation on line before the pick up of the rental, makes the transaction nais an easy.
Best regards to the Uhaul Team.
From Luis Ramirez.
LUIS R.
Rating:
5.0
Customer did not leave a comment.
AARIZ SAJJAD R.
Rating:
5.0
Customer did not leave a comment.
ALICE B.
Rating:
5.0
Customer did not leave a comment.
Joel O.
Rating:
5.0
UBox was supposed to be delivered early in day on Friday but did not arrive until sunset.
Lee G.
Rating:
5.0
Nothing to improve here. Daniel and his staff are doing a great job.
JOSEPH A.
Rating:
4.0
1. never received the (stated in e-mail) details confirmation phone call
2. unaware of change in pick-up location until I arrived at the initially 'confirmed' pick-up location
3. waited over 25 minutes on hold (attempting to confirm p/up details) before I gave up
joseph A.
Rating:
5.0
Customer did not leave a comment.
Kevin A.
Rating:
5.0
Customer did not leave a comment.
JOHNANTHONY H.
Rating:
5.0
Customer did not leave a comment.
Glen W.
Rating:
5.0
Look no further. This is the best spot to rent from. Big selection and great staff.
JOSEPH A.
Rating:
5.0
Your reps were excellent. Courteous and well informed. I was especially pleased with the young man who checked us in.
James B.
Rating:
5.0
Customer did not leave a comment.
Michael K.
Rating:
5.0
Customer did not leave a comment.
Anthony P.
Rating:
5.0
Service was excellent
ROBERT R.
Rating:
5.0
Very nice and helpful
LYNNE S.
|
First Impressions
Rating:
5.0
Very efficient and friendly staff.
A pleasure to use this site.
SALVATORE F.
Rating:
5.0
The best place hands down to rent at.
Joseph A.
Rating:
5.0
After a long day of storage unit searches that left me quite unhappy-I was pleasantly surprised by the lower price and MUCH better quality I saw at this storage site compared to others in the area. It was a clear winner. Dan, was helpful and reassured me of the safety, cleanliness, & orderly manner of which the facility and company likes to maintain their units and building. I wish I had come here first instead of spending more money for a tremendously poor quality unit elsewhere.
Penni R.
|
First Impressions
Rating:
5.0
Love the new spot!
ALEXANDERGABRIEL M.
Rating:
5.0
Customer did not leave a comment.
Johan C.
Rating:
5.0
Customer did not leave a comment.
Johan C.
|
First Impressions
Rating:
5.0
The staff was friendly, helpful, and gave me options so I could choose the best rental and storage for my needs. The facility is immaculate. I highly recommend this location for all your rental and storage needs. Super convenient as well.
GLENN D.
|
First Impressions
Rating:
5.0
the service provided was excellent, timely and very efficient.
David R.
Rating:
4.0
At this point I've used U-haul for U-boxes, Truck Rental and storage. I can't say everything has been as smooth as I'd like, but I am very happy with how pleasant the staff have been and impressed by their willingness to help correct all the issues. Should I ever need services such as these again, I would definitely return to this facility.
Wayne G.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dayana P.
Rating:
5.0
Customer did not leave a comment.
tyler C.
Rating:
2.0
The initial contract was for delivery to South Carolina home on or before February 9th. Follow up conversations agreed that delivery would be confirmed for February 5th. It turns out that the containers did not even leave the Medford location until February 5th.
Betty P.
Rating:
2.0
Customer did not leave a comment.
Biagino P.
Rating:
5.0
Customer did not leave a comment.
JOSEPHMANUEL R.
Rating:
5.0
Had a terrible vibration for the duration of the ride.. trailer was clean, didn't have time to swap out unit for another
STEPHENE P.
Rating:
5.0
Customer did not leave a comment.
ALLENROGER W.
Rating:
5.0
Customer did not leave a comment.
Stephen B.
Rating:
5.0
The associate was excellent
HELEENA B.
Rating:
5.0
I had to get my rental from a location that was further from my house than the one I originally called due to your equipment availability. Then you charged me miles for the extra travel.
You should have adjusted my miles to the location closest to my house.
michael G.
Rating:
5.0
Customer did not leave a comment.
DONNA P.
Rating:
5.0
Staff was incredibly nice and helpful, honestly couldn't believe the high level of customer service for a 1 day truck rental. Highly recommend
DANIELJ F.
Rating:
5.0
Customer did not leave a comment.
ALBERT B.
Rating:
1.0
No employee was wearing masks other than the single employee helping me
HUNTER F.
Rating:
5.0
very good
WILLIAM JR S.
Rating:
5.0
Customer did not leave a comment.
ERASMO R.
Rating:
5.0
None noted
HOPETONST PATRIC G.
Rating:
3.0
Dry service not welcoming. The truck needed an oil change. It wasn't driving the way it should definitely could've been cleaned before they passed it off. No discounts for first responders ????
claudio V.
Rating:
5.0
I am so glad this facility is almost finished. The entire setup is very convenient.
IRINA R.
Rating:
5.0
very good
Andrew N.
Rating:
4.0
Customer did not leave a comment.
Aranise T.
|
Overall Experience
Rating:
5.0
Renting this storage unit and moving in was the easiest business transaction I’ve had in a very long time. The staff at Medford uHaul was excellent in the past and they still are excellent now; and the brand new clean modern climate controlled storage unit - with sensible contract terms - is exceptional! Thank you!! Five stars in every respect!!
Lauren R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
concetta a.
|
First Impressions
Rating:
4.0
The facility is very clean and the staff was friendly and accommodating. I used them in the past and was pleased to see that they now have indoor climate controlled storage units for rent. It’s really convenient to be able rent trucks, purchase moving supplies, and rent storage space all in one spot. The bonus is also using a brand new facility. I know that our items in the unit will remain clean, safe, and secure. This is one of the best uhaul facilities on Long Island!
Myel H.
|
First Impressions
Rating:
5.0
FANTASTIC
Elena R.
|
Overall Experience
Rating:
5.0
upon closing my unit the staff was very accommodating with the drop off and pick up of my ubox
peter b.
|
Overall Experience
Rating:
5.0
I rented a ubox for the winter months and it kept my contents safe and dry. Pick of the box on Sat april 6 was on time and efficient.
Dennis L.
|
Overall Experience
Rating:
5.0
They were very accommodating to the rules of the new condo I moved into. They made my move go smoothly and less stressful.
Cathryn D.
|
Overall Experience
Rating:
5.0
Everyone I spoke with and and interacted with from Medford U-Haul was extremely pleasant and helpful.
Michael U.
|
Overall Experience
Rating:
5.0
All of the customer service representatives @ this facility are very considerate, friendly, and knowledgeable. They listen to what your questions are and get you to the right person.
rose s.
|
Overall Experience
Rating:
5.0
Thank you Medford UHaul for making everything go so smoothly with my UBox delivery and pick up!
Natalie S.
|
Overall Experience
Rating:
5.0
The facility is under major renovation and upgrade which affected my first two responses.
daniel b.
|
Overall Experience
Rating:
3.0
Some of the employees were awesome and helpful but it was hard to get in touch with the employees and voicemails were rarely returned.
Eisen G.
|
Overall Experience
Rating:
4.0
First went to the Bellrose, NY found the staff to be rude, then went to Hempstead, NY, staff great- the staff that dropped off and picked were also great. phone help was polite and very useful TY
Thomas C.
|
Overall Experience
Rating:
5.0
It is hard to say whether or not the U-Haul location facility was exceptional but I can say that the individuals who delivered my U-Box were very kind and returned my U-Box to my campus on time.