Customer Reviews for U-Haul Moving & Storage of Melbourne

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Melbourne

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Sandra N.
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More staff and not charge for fuel when a customer brings the equipment back fueled up.

Matthew B.
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Customer did not leave a comment.

SHARLETTA H.
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Customer did not leave a comment.

Danny D. | First Impressions |
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Person who helped us was so Helpful and kind

Ricardo N.
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Customer did not leave a comment.

Bruce E.
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Hand truck was not there

Kenneth E.
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Customer did not leave a comment.

CHRISTOPHER D.
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We will be using this location again in a few weeks.

ROBERT J.
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Customer did not leave a comment.

Allen S.
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Customer did not leave a comment.

SHARLETTA H.
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Staff and facilities was great!

IAN S.
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Great rental experience.

Robert R.
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Staff had no idea what was going on with reservations or how to use the POS and reservation systems. The wait was very long (1 hour) to pick up our truck for which I had already reserved and checked in.

James J.
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Customer did not leave a comment.

EDWARD V.
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Customer did not leave a comment.

EDWARD V.
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Customer did not leave a comment.

Randy L. | First Impressions |
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Customer did not leave a comment.

jim G.
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Customer did not leave a comment.

David B. | Overall Experience |
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Tony and his staff went above and beyond, very helpful and polite, you couldn't ask for more,thanks for all your help. David Boyle

Thomas N.
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Top notch

IANS M.
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Staff are courteous & helpful

Lisa F.
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Customer did not leave a comment.

SCOTT F.
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Rude and in a hurry to help others then helping check truck in

john P.
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Nothing. They're doing great! 🙂

SCOTT L.
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Very good service - would use again

Melvin H.
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Customer did not leave a comment.

betty s. | Overall Experience |
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Thank you Mike and Zack

John C.
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Customer did not leave a comment.

Marlow S.
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Do maintenance on all equipment, ESP long distance rentals!! We rented for a 1600 mile trip and were assigned a vehicle that had bald tire that finally blew out on a busy interstate. Truck was loaded and we were pulling a trailer behind the truck. We waited 4 hours along a busy interstate highway for assistance after calling your Roadside Assistance number at least 4 times. We were first offered a truck that would barely start, muffler off and filthy dirty inside the cab. We demanded another truck and were given one that had bad tire, which eventually blew up along a busy interstate. POOR MAINTENANCE ON TRUCKS!!

FELICIA C.
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The business is located on US one on a bend in the road and it can be very tricky to enter or leave the parking lot safely due to the fast traffic on the bend

michael K.
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Very clean, convenient and well run. Everyone knew what to do from start to finish. We will be back.

Charles T.
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Nothing

JOHN K.
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Nothing to suggest, check in and check out was a breeze, equipment functioned flawlessly!

SUSAN N.
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Staff was EXCELLENT!!

Ralph O.
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Customer did not leave a comment.

Thomas C.
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Customer did not leave a comment.

Timothy E.
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Customer did not leave a comment.

WILLIAM O.
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Very quick and efficient, excellent service. immediate service and out the door quick.

Melany P.
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Tony is a great manager.

EDDIE B.
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This is the second time I have rented a Uhaul truck and The second time I have got a truck that is dangerous to drive. The steering is so loose that you have to fight the steering wheel to keep the truck between the lane. The brakes were a little better but still very soft. I keep reporting this but have seen no change. If this continues there will be accidents in the future.

Stefan P.
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Customer did not leave a comment.

Daniel E.
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Customer did not leave a comment.

Matthew T.
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Customer did not leave a comment.

Horacio T.
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Customer did not leave a comment.

NATHAN E.
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The top of the windshield on the drivers side was leaking water through heavily when it was raining whether the truck was sitting or being driven. Made it very difficult to drive. This truck should definitely not be on the road until fixed for safety reasons.

Steven L.
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The online checkin was slow and unclear. I think next time I would just go into the store instead. The people in there are very nice and helpful. For instance, the most confusing part of the instructions I got online said to "find the key in bin 10". Turns out that "bin 10" meant "the back of the truck".

Christopher S.
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Customer did not leave a comment.

REBEKAH P. | First Impressions |
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Lesson learned! The storage unit was not what we expected. My husband could not even stand up inside the unit. It says that the unit is 6 ft high and it is not. Because we are in a hurry (and moving) we had no choice but to take the unit. We are disappointed that when we rented the storage “locker” (which we did not know what that really meant) over the phone through uhaul it was going to be so difficult to get in and out of. For a good example, my husband could not even put his fishing poles in this storage unit. We have rented multiple storage facilities over the years, and this one will be a true lesson. We feel it is misleading and they should make SURE you understand the size before renting. The parking to unload is another obstacle as there is none really and only 1 door to access the building. We must say that the staff was very helpful & nice.

Lawrence L.
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Great service, thank you

ROBERT J.
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Definately clean, prompt and very helpful...the people were very polite...equipment was either new or appeared new...a very impressive experience

MICHEALLE C.
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This location has always done right by me. I don't mind spending my money there because they treat me like person.

LATONYA R.
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The truck was terrible me and my two kids almost died they rented me a truck that needed a wheel alignment and power steering then told me they seen something in the notes but the car wasn't on down whatever that means and told me to call corporate which hasn't responded back yet 😡

Leonard G.
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Customer did not leave a comment.

GILBERT B.
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top marks across the board.

Steve F.
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Customer did not leave a comment.

Kevin P.
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Customer did not leave a comment.

JAmes T.
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Customer did not leave a comment.

Mark V.
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Customer did not leave a comment.

Andrew A.
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This was by far the best uhaul experience I've ever had.

Thomas P.
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Excellent service, organized drop off, friendly, helpful. Repeat for next customer! All good.

Teresa M.
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I rented on line, checked with the pick up location 2 days before pick up about my truck only to find that location did not have a 15 ft truck and would not be getting one by Thursday. The On-Line call center called to let us know we had to drive to Greg's service center in Elkin, who has been a U-Haul dealer for over 45 years.. He could not have been nicer to work with us and I wish I had called him directly and NEVER ordered my truck on-line. WHY order on-line if the location you pick will not have the truck or equipment you ordered.

Skyler E.
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Everything went pretty smoothly. Right when the guy took the trailer off my hitch he said I was good to go and that he would send me an email with paperwork. I specifically asked if there would be any sort of late fee because I was an hour late and he said “no, the only charge is just the original payment for the trailer” and that nothing came up showing that I would have anything additional. When I got home I looked at the email and they charged me for an entire extra day. I should have checked the email sooner but he was very dishonest and told me there wouldn't be any additional charges, so I believed him. Not the case

Vincent D.
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Nothing. Great staff!!!!

edward C.
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Customer did not leave a comment.

MOSTAFA H.
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Customer did not leave a comment.

michael B.
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Did mobile pickup Assigned truck was completed blocked in when arrived for pick up Check out took over an hour instead of minutes Truck eventually assigned did not have moving blankets requested Truck assigned had warning light on Truck assigned appeared to have transmission issues Truck assigned was close to empty of fuel

David M.
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Customer did not leave a comment.

Gus M.
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This drop off on US 1 was so much better than those idiots in Viera

ELIZABETH P.
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Would not give me the trailer size I wanted even though it was available and I rent here monthly and even with no line rental time is way too long.

Silvia C.
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Customer did not leave a comment.

Bruce J.
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Customer did not leave a comment.

STEVEN D.
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Customer did not leave a comment.

BAILEY C.
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Great customer service

Roger S.
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Customer did not leave a comment.

CARLOS G.
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Tony was amazing and even though busy, Tony and staff got to everyone in a timely manner.

Heather D.
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Customer did not leave a comment.

LINDA S.
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MAKE IT EASIER TO CHECK OUT!

ANTONIO G.
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Your customer service was not good. I will not use that particular UHaul anymore. I been using your company for many years. I am thinking of changing to Penske ftom now on. The young lady was nice. The mechanic Mike was very nice but the Mgr was very rude and doesn't know how to talk to grown people.

Alexander G.
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More help at the counter. At times it seemed like the employee was helping multiple people at the same time

PHILIP DAVID N.
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Customer did not leave a comment.

cerelle i. | Overall Experience |
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Customer did not leave a comment.

Donald B.
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Customer did not leave a comment.

PATRICK A.
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Gave me 3 different piece of garbage trucks. Each with a different problem before I left the lot. Had to beg them to give me the newer truck with no problems. I could not be be unsatisfied with lack of maintenance and checks before a truck is worthy of rental. On site employees and employee on duty when I returned were piss poor of knowledge and any regret. I would like some sort of refund. Feel free to contact me about the worst rental I have ever had. If I dont hear from you, I will share my story on every public forum I can find. Feel free to check my story with the 3 changes if trucks on my puck up date. There is no way in hell anyone checked these trucks before they assigned them to me to put all my belongings in to move. Patrick. 803 295 9935

CARLOS R.
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Verify that all equipment is in the truck when ready for pick up. I paid for a furniture haul and was not provided with one. I was still charged for it.

Robert E.
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Customer did not leave a comment.

ELIZABETH K.
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Customer did not leave a comment.

Jared R.
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Check more into customer concerns before just brushing them off without a second glance.

WILLIAM G.
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Outstanding customer service

gerald m. | First Impressions |
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Customer did not leave a comment.

Ryan R.
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Customer did not leave a comment.

Richard P.
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This is the best UHaul dealers that I have worked with. A good example of what the UHaul brand should be.

chester H.
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Customer did not leave a comment.

SCOTT B.
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Didn't have truck that I wanted. Person said I used 87 miles on a trip that was 23 miles one way.

Lonnie B.
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Online check in made pick up quick and easy

Gary S.
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Customer did not leave a comment.

Kenneth M.
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Customer did not leave a comment.

EDMUNDO B.
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MANAGER WAS RUDE WHEN ARRIVED HAVE BETTER MANNERS

NICOLE E.
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I got charged 107 plus 79.34 witch 79.34 was the correct amount

Thomas B.
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Very helpful and quickly processed my return and got me out quick.

Alan S.
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Customer did not leave a comment.

Waddhianary H.
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N/a

Scott M.
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Customer did not leave a comment.

Dave B.
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Melbourne location is very clustered need to expand the parking very cramped

Paul D.
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Easy and friendly service.

THOMAS B.
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Both places made our move less stressful.

Francine L.
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Customer did not leave a comment.

Richard K.
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Customer did not leave a comment.

victoria o. | First Impressions |
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Being on a budget, the prices for a second story unit were just right. However, upon inspection, I was shocked to find just how high the second story units were (the only reason they did not rate an "Excellent"), but they were all airy and spotless, as was the entire facility. Sawyer was definintely an asset; polite, professional, knowledgeable and accommodating. Would not hesitate to recommend this move-in experience to anyone, even short people like myself.

David B. | First Impressions |
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Customer did not leave a comment.

Charity D. | Overall Experience |
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Customer did not leave a comment.

Michael E. | Overall Experience |
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Access to location is very bad. Dangerous. Hard to drive around on grounds. Tried to return unused blankets still wrapped in original packaging but took over an hour. Only able to return a out half. Manager was abrupt. Not friendly.

Jeffrey C. | Online Move In |
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Tony operates an A1 place.

Shelby C. | Overall Experience |
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The cancellation of my unit was not cancelled when I asked. I received a notification a few days later That said I was responsible for another month of payment. When I called in I was helped and was sent a confirmation email.

Barry C. | Overall Experience |
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Kelli was excellent

Cynthia S. | Overall Experience |
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Customer did not leave a comment.

JAMES M. | Overall Experience |
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Customer did not leave a comment.

Lisa-Ann M. | Overall Experience |
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Customer did not leave a comment.

Kristie G. | First Impressions |
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I have used this facility several times and each time I had great professional service. The customer service is outstanding!

Finbarr M. | Overall Experience |
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A good experience

milton c. | Overall Experience |
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Customer friendly

Horace e. | Overall Experience |
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Awesome folks

WALTER L. | Overall Experience |
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Everything was great only thing is the prices for storage facility was higher than most storage facilities.

Christy B. | Overall Experience |
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only reason I can't give a higher rating is the after hours door was always broken. Never could use it after hours, it was a waste of money. staff was super friendly though. Great team, terrible setup

LORI B. | Overall Experience |
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It was so dark in my unit that I picked up the rat poison box without seeing what it was! During my last visit the blonde girl observed a nail in my tire and tracked me down right before hurricane!

Denise L. | Overall Experience |
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Household furnishings 3 yrs, the temperature was above the max level by a few degrees no damages. You can kick the roaches on their backs down the isles no insects in my belongings however..

robin b. | Overall Experience |
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I was very impressed with the staff and how well the facility was run. They were extremely busy right before the hurricane but they handled it perfectly

Kenneth P. | Overall Experience |
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My only complaint with the storage unit was the lack of lighting inside the unit You offered locks for sale, you may want to think about offering some battery operated light as well. Thank you

Robert F. | Overall Experience |
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I would highly recommend this facility to anyone. The staff was helpful and the facility was clean and I had no problems with scheduling a truck to move my belongs. Thanks

Robert F. | First Impressions |
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Howard helped us rent a storage unit and he was amazing. I have rarely seen such wonderful customer service. He was a blessing!

Constance O. | Overall Experience |
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Customer service is lacking severely in some, not all Dead large roaches in my stall A/C - 85 degrees is hot when moving items The place is very clean and organized Took storage needs elsewhere

MARILYN M. | Overall Experience |
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most of the people working there were friendly. we have had a storage locker here for many years. the person who cleans this facility does an excellent job.

Karen W. | Overall Experience |
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Access to the main storage entrance doors was blocked most of the time by a promo to rent blankets and/ or a trailer hitch. Parking to retrieve things from storage was bad and you could get blocked in

CHRIS S. | Overall Experience |
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Temp seemed a little warm

Sean A. | First Impressions |
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Had a 1-way rental with 1 month free storage. Howard made me buy hook-lock & insurance. Key broke in lock and I replaced with my lock. Now saying needs to be a hook-lock though not in contract. Bad.

inga s. | Overall Experience |
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No comments at this time.

maura a. | Overall Experience |
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Customer service exceeded my expectations

Douglas W. | Overall Experience |
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None

Amber S. | Overall Experience |
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Tony was rude, useless and no help what so ever in my needs for the unit. Which is why I had the unit 2 weeks maybe before i moved everything out and into another competitors unit.

EUGENE G. | Overall Experience |
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I tried contacting this storage facility multiple times over the 3 years I had it and not once did anyone ever get back to me about the questions I had. Poor service

George T. | Overall Experience |
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Tony Howard and girl who's name I have forgotten did a fine job in the 4 times I have done business here, However the UBox computer system takes entirely too long to check in/out.aggrivating

Sophia L. | Overall Experience |
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Abby was the one who came out to deliver my UBoxes; I had 2; she was very personable and knowledgeable; thank you Abby!

Murdella L. | Overall Experience |
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I was well pleased with uhaul company I will use again in the future.

terry F. | Overall Experience |
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I was always pleased with the customer service.

KELLY D. | Overall Experience |
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I had the service since 2014 and had nothing but excellent interactions with the staff. I would recommend them to anyone.

Robert D. | Reservation |
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Great service and professionalism.

Ashley D. | Reservation |
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Extremely understaffed. Took an hour and a half for something I already had reserved.

PAM M. | Overall Experience |
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Great staff!

Kirk L. | Overall Experience |
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Had climate controlled unit, but several times thermometer inside showed above 90 degrees. Took 4 employees to find the online orders I'd created. Charged Twice for Lock & Truck, both ordered online.

SAMANTHA G. | Overall Experience |
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I appreciate everyone’s help. Wayne was amazing

yun l. | Overall Experience |
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They were nice

Brian S. | Overall Experience |
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The tracking of the containers and administrative part of the u-haul rental experience seems to be disconnected. Multiple phone calls to uhaul about on 9July lead to eternal hold or disconnects.

Randy F. | Overall Experience |
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Customer parking can be challenging as returning trucks and trailers share the same parking area, and the facility seems to constantly have customer and rental traffic.

CLAIRE T. | Overall Experience |
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Great service. Clean storage. Nice people.

No reviews have been submitted for this location.

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