Customer Reviews for U-Haul Moving & Storage of Melbourne

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Melbourne

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mark P. on

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No improvement needed. Thanks.

Joshua M. on

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Robert C. on

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Tracy S. on

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The whole process was very fast and everyone I dealt with was very courteous. I came to return the truck during a busy time and all the employees were handling the customers quickly and professionally

William G. on

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Check out and checkin in seem to take a very long time. By the time I got the truck on the road I only had 5.5 hours left of my 6 hr rental. I later found out that time is not charged but miles. Overall a good experience. The owner seems to really care about proper training of employees and making sure they understand their responsibilities.

Thomas A. on

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Jeffrey P. on

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Frustrating. This was not the contracted location of my Drop off. I went to the satellite beach uhaul dropoff as per my contract and was told they had no room and to go elsewhere. Not customer focused. Not contractual. Cost me another hour and gas so I requested a $100 credit for the unprofessional and inconvenience caused by this local uhaul representative. I am not responsible to move uhaul assets around for your convenience

John G. on

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None. Great equipment and very helpful

Joseph D. on

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The owner checked out the vehicle and was a bit gruff when checking the alternate contact (and I’ve never had that location need to do that on three prior rentals)

Timothy H. on

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Agent kept talking to other employees and answering phone instead of completing my transaction

WALTER L. on

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Everything was great only thing is the prices for storage facility was higher than most storage facilities.

Robert E. on

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CHRISTOPHER G. on

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LINDA D. on

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Herbert T. on

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Richard W. on

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Nice place nice equipment

Brian M. on

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Stephen M. on

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Gasoline level in truck is subjective! There is no 5/8 level on gauge. At start that is recorded value. I put in enough gas to over 1/2 on gauge. They charge me $39 for gas because it wasn’t 5/8. Not good!

Alan W. on

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Kelly D. on

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Online pickup and drop off was quick and easy.

Paul B. on

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Cynthia M. on

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My reservation was at 7:00 am. Door did not open until 7:15. Tony explained they just had new software installed which caused the delay. Upon return, the guy in the bay seemed more interested in blowing the dust out than waiting on a customer. When I approached and asked if he was the one I should talk to about return or if I needed to go inside, he mumbled something and kept blowing the dust out. He was not friendly at all. He should speak to the customer about the return process. He didn’t hardly talk so it appeared he was just texting and looking at his phone rather than checking in the truck.

Allyson B. on

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Glen M. on

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Good job by owner

John D. on

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The staff acted like they were doing me a favor. I had to wait way too long, just one person at the counter checking people AND answering incoming call. I was picking up a motorcycle trailer that I reserved on line. Returning was just as bad. I walking to the front counter and rudely told to wait with my car. Had to wait again with nobody ahead of me. I will go out of my way to use a different Uhaul the next time. THEY ARE NOT PEOPLE PERSON!!

Mike A. on

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cynthia K. on

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Jose A. on

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Jeffrey S. on

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Great team at the Melbourne location. Very helpful.

marc B. on

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Windshield was terribly filthy.

Lila B. on

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Lynda A. on

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Quick and easy!

Justin C. on

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Took too long at the counter.

Gerald G. on

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Tony did an awesome job of personally taking care of us with small problem with my lights to towed with the trailer! Bad weather later help us so much of Tony’s overall service to us that we had a safe trip Back and Forth! TY so much for Tony and UHaul! I know lot of people I will referred to your location!

luther S. on

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I was told before Receiving the truck they would get me a low mileage one because of the distance between Melbourne and Waleska Ga. The truck I received had 119,000 plus miles and Loose steering wheel.

Sandy B. on

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I wrote the mileage down when I got in the truck. 4141. When I returned the truck the office records had the mileage at 4040. I paid for the extra mile without saying anything. How often does that happen?

Juan M. on

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I returned the truck and tow dolly. They told me that he could not find any record of me renting the tow dolly. He told me that he would find out, I still have not received confirmation that I returned the tow dolly.

Fadi K. on

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Christy B. on

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only reason I can't give a higher rating is the after hours door was always broken. Never could use it after hours, it was a waste of money. staff was super friendly though. Great team, terrible setup

LORI B. on

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It was so dark in my unit that I picked up the rat poison box without seeing what it was! During my last visit the blonde girl observed a nail in my tire and tracked me down right before hurricane!

Denise L. on

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Household furnishings 3 yrs, the temperature was above the max level by a few degrees no damages. You can kick the roaches on their backs down the isles no insects in my belongings however..

robin b. on

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I was very impressed with the staff and how well the facility was run. They were extremely busy right before the hurricane but they handled it perfectly

Kenneth P. on

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My only complaint with the storage unit was the lack of lighting inside the unit You offered locks for sale, you may want to think about offering some battery operated light as well. Thank you

Robert F. on

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I would highly recommend this facility to anyone. The staff was helpful and the facility was clean and I had no problems with scheduling a truck to move my belongs. Thanks

Robert F. on

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Howard helped us rent a storage unit and he was amazing. I have rarely seen such wonderful customer service. He was a blessing!

Constance O. on

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Customer service is lacking severely in some, not all Dead large roaches in my stall A/C - 85 degrees is hot when moving items The place is very clean and organized Took storage needs elsewhere

MARILYN M. on

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most of the people working there were friendly. we have had a storage locker here for many years. the person who cleans this facility does an excellent job.

Karen W. on

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Access to the main storage entrance doors was blocked most of the time by a promo to rent blankets and/ or a trailer hitch. Parking to retrieve things from storage was bad and you could get blocked in

CHRIS S. on

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Temp seemed a little warm

Sean A. on

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Had a 1-way rental with 1 month free storage. Howard made me buy hook-lock & insurance. Key broke in lock and I replaced with my lock. Now saying needs to be a hook-lock though not in contract. Bad.

inga s. on

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No comments at this time.

maura a. on

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Customer service exceeded my expectations

Douglas W. on

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None

Amber S. on

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Tony was rude, useless and no help what so ever in my needs for the unit. Which is why I had the unit 2 weeks maybe before i moved everything out and into another competitors unit.

EUGENE G. on

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I tried contacting this storage facility multiple times over the 3 years I had it and not once did anyone ever get back to me about the questions I had. Poor service

George T. on

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Tony Howard and girl who's name I have forgotten did a fine job in the 4 times I have done business here, However the UBox computer system takes entirely too long to check in/out.aggrivating

Sophia L. on

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Abby was the one who came out to deliver my UBoxes; I had 2; she was very personable and knowledgeable; thank you Abby!

Murdella L. on

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I was well pleased with uhaul company I will use again in the future.

terry F. on

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I was always pleased with the customer service.

KELLY D. on

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I had the service since 2014 and had nothing but excellent interactions with the staff. I would recommend them to anyone.

Robert D. on

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Great service and professionalism.

Ashley D. on

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Extremely understaffed. Took an hour and a half for something I already had reserved.

PAM M. on

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Great staff!

Kirk L. on

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Had climate controlled unit, but several times thermometer inside showed above 90 degrees. Took 4 employees to find the online orders I'd created. Charged Twice for Lock & Truck, both ordered online.

SAMANTHA G. on

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I appreciate everyone’s help. Wayne was amazing

yun l. on

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They were nice

Brian S. on

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The tracking of the containers and administrative part of the u-haul rental experience seems to be disconnected. Multiple phone calls to uhaul about on 9July lead to eternal hold or disconnects.

Randy F. on

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Customer parking can be challenging as returning trucks and trailers share the same parking area, and the facility seems to constantly have customer and rental traffic.

CLAIRE T. on

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Great service. Clean storage. Nice people.