Customer Reviews for U-Haul Moving & Storage of Melbourne

6,714 reviews

438 N Harbor City Blvd   Melbourne, FL 32935
(S Of Babcock)

(321) 254-7933

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(321) 254-7933

438 N Harbor City Blvd
Melbourne, FL 32935
(S Of Babcock)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing. It was perfect.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

MEKA S. 
Rating:
5.0

Tony the manager and his staff have been very helpful and accommodating every step of the way.

Jeffrey C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
2.0

declined safe tow and was charged for it

Jay B. 
Rating:
5.0

Customer did not leave a comment.

THERESA R. 
Rating:
5.0

Great customer service, equipment was ready when I arrived. Highly recommend

VICTORIA S. 
Rating:
5.0

Great service. Smooth an easy check out and return.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO G. 
Rating:
5.0

Customer did not leave a comment.

sara s.  |  Overall Experience 
Rating:
5.0

Super fast and easy drop-off!

Jens B. 
Rating:
5.0

Customer did not leave a comment.

ALANA S. 
Rating:
5.0

Everything was great

Anthony L. 
Rating:
4.0

Explanation of cost factors. Mileage costs a little murky, some employees seemed more knowledgeable. Even though I picked up van at 6.10pm for next day rental, after I picked up the van I got a text saying it had to be back by 4.30, not 5 or 6pm as I expected. No one mentioned this. Experience good otherwise.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

christopher P. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

The pickup and drop off went seamlessly. The young man who took care of my order was friendly and knowledgeable..

ROY S. 
Rating:
3.0

Customer did not leave a comment.

EMANNUALCONSTANT C. 
Rating:
5.0

Customer did not leave a comment.

AMIR A. 
Rating:
5.0

Customer did not leave a comment.

GEORGE A. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Is good job done

Wilmer R. 
Rating:
3.0

The truck had a bad tire pressure sensor I kept stopping on journey to check air.

Jeffrey A. 
Rating:
5.0

Tony was so kind and helpful!!

June S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN H. 
Rating:
5.0

Mike was so helpful when I returned the cargo van. The battery was dead on my personal vehicle, and Mike gave me a jump with his own vehicle!

Wanda K. 
Rating:
5.0

Misty in the Melbourne U Haul facility was so helpful! She went out of her way when we were experiencing some difficulties! She should get a gold star!

June S. 
Rating:
5.0

Ensure you have the equipment that you book to the customer. Don't rely on the previous customer returning it in time in order to provide it to the next customer. The majority of the time I rent with u-haul the equipment that I rent is not available when I come to pick it up because the previous customer has not returned it. Your system needs to account for this period. For this reason alone, I'm very hesitant to ever rent from u-haul again As this happens way too often. That said, This particult uhaul location I rented from was great.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
5.0

The service person was excellent

Jim K. 
Rating:
5.0

Customer did not leave a comment.

BonnieA K. 
Rating:
5.0

Customer did not leave a comment.

Cynthia D. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

JOHANN S. 
Rating:
5.0

Customer did not leave a comment.

Angela E. 
Rating:
5.0

Customer did not leave a comment.

MALGORZATA A. 
Rating:
4.0

Too many assistants TRYING to help. Over ran original assistants. We had to try several hitch locks before finding one that worked because of bent hitch wings. Instead of trying one and moving on. They tryed forcing them and we had to purchase them since they could not be resold.

JAMES M. 
Rating:
2.0

Customer service was lacking. Waited 25 mins at both pick up and drop off. At drop off employees were goofing off behind the shop and didn't realize 3 customers were waiting.

Chris C. 
Rating:
4.0

Customer did not leave a comment.

SANDRA V. 
Rating:
5.0

Customer did not leave a comment.

DANIEL F. 
Rating:
1.0

Equipment was pretty dented up which always makes me nervous bc I wonder what the rental company is going to try to pin on me ;), but otherwise clean. One of the owners helped us and was pretty short-patienced with us. It was hard to bite my tongue, but I just wanted to get the truck and get out of there. I wouldn't rent from there again.

David S. 
Rating:
3.0

Customer did not leave a comment.

DORIS G. 
Rating:
5.0

Turn in was easy

barry C. 
Rating:
4.0

Customer did not leave a comment.

Angela D.  |  Overall Experience 
Rating:
5.0

Keep doing what your team is doing."Encourage them by acknowledging their great attention to customers needs ". Thank u

LOUIS P. 
Rating:
5.0

Customer did not leave a comment.

OSCAR D. 
Rating:
5.0

it all worked out great they could use more help

ANDRES S. 
Rating:
5.0

we don't have anything - have rented previously and will return when we rent again - we are closer to the one in Palm Bay, but the service at this location can't be beat

DALE M. 
Rating:
4.0

Customer did not leave a comment.

LEONARD G. 
Rating:
5.0

Customer did not leave a comment.

Todd C. 
Rating:
5.0

Service is personable and excellent. I use this location for the pick up service and the 24X7 drop off.

Gary L. 
Rating:
3.0

Customer did not leave a comment.

Ralph Z. 
Rating:
5.0

Your computer programs to allow check out and in using a smart phone are buggy. In both cases, I had to turn to the humans to get it done. Did a picture of myself, then it asked to read a barcode for the location (as it did not locate me via GPS). Then it went back to asking for a picture again. On checkin, I couldn't get it to read the barcode at all, perhaps because it was in the dark.

WILLIAM H. 
Rating:
5.0

I always rent from this site. Equipment works. People are friendly.

Gary C. 
Rating:
5.0

The auto transport trailer we used was well made, towed very well on the highway. The self activating brakes worked very well, which should be of interest for those towing with a vehicle that does not have a factory installed towing option. Easy to load & unload & easy to use system for securing vehicle. Well done, UHaul.

ROBERT B. 
Rating:
5.0

Employees were kind and assisted me with the appropriate vehicle for my move.

Clifford M. 
Rating:
5.0

Customer did not leave a comment.

PETER A. 
Rating:
5.0

Customer did not leave a comment.

PETER A. 
Rating:
5.0

Great service, simple process

LARRY G. 
Rating:
5.0

The guys were awesome, super helpful and very patient with me! Will always use this uhaul!

MARTHA W. 
Rating:
5.0

Ismail was fantastic!

KRISTINE P. 
Rating:
5.0

Clean inside of windshield better. Not a big deal, just would be nice.

ALLEN A. 
Rating:
5.0

Jay was over the top helpful by calling me back when a super clean 26 foot truck came in. I only needed it for the next day for a few hours. What I didn't realize is the $39.99 is for 24 hour rental. So I picked it up that night before closing. Always great service!!!

KEVIN B. 
Rating:
4.0

Customer did not leave a comment.

KEITH C. 
Rating:
4.0

Customer did not leave a comment.

JORGE C. 
Rating:
3.0

The owner was rude when I could not get the app to add the second alternate person. Then he was rude again when I asked for the appliance dolly.

William M. 
Rating:
5.0

Big Chungus

Garrison B.  |  Overall Experience 
Rating:
5.0

Quick turn in with respectful staff.

Thomas L. 
Rating:
3.0

I checked in on line and then when I picked up the truck I had to do everything all over again. The person waiting on me was to busy talking to co-workers and seeing what they were doing. I dropped off truck and no one was inside looks like only two people working. The one cleaning cars told me what to do.

Brenda M. 
Rating:
3.0

The rum truck smelled heavily of cigarette smoke. Also, we returned the truck before 8pm and the worker was in his car smoking. I got charged a $20 convenience fee for I haul to check in the truck where the worker should've done that.

LUKE O. 
Rating:
5.0

!!! EXCELLENT !!!

Carol S. 
Rating:
5.0

Excellent customer service

richard f.  |  Overall Experience 
Rating:
5.0

Lights are needed in the room

JOHN H.  |  First Impressions 
Rating:
4.0

The guy at the front desk didn't like it that I arrived on Sunday 15 minutes before closing. He made it obvious to me. That was the time I got in town so not much I could do about it.

Liviu I. 
Rating:
5.0

Needs new windshield wipers, otherwise it was fine.

joseph R. 
Rating:
5.0

Very helpful and great customer service!

CESAR V. 
Rating:
5.0

a pleasure to work with this location. immediate service on arrival and immediate service on return. they were very polite. will rent from them in future when need arises.

DALE M. 
Rating:
1.0

Wait time was too long and staff was surly. Rented me damaged trailer and i had to call roadside service immediatly after pickup.

DANIEL F. 
Rating:
5.0

Had to wait abit long . Seems like the store needed some more help, like everywhere these days. The manager Tony Sure had his plate filled, but handeled everything so well.

PATSY G. 
Rating:
5.0

Customer did not leave a comment.

James L.  |  First Impressions 
Rating:
5.0

Tony and his staff were fantastic and very helpful!

TIMOTHY P. 
Rating:
5.0

Manager and staff were nice

JUSTIN D. 
Rating:
2.0

The engine sound like it was going to blow up, wipers need replaced, cell phone volt did work. We were charged extra $80 for a moving dolly that was already in the truck.

kelly P. 
Rating:
5.0

Nothing to improve, they were quick.

Thomas L. 
Rating:
5.0

Fast In, Fast Out, Another Great Experience, Thank you.

George D. 
Rating:
5.0

Make your call back calls when you receive them. I asked for a couple of call backs and never received one. So, I had to reschedule my installation. But when I did get there, the service was excellent.

Frank S. 
Rating:
5.0

Always have what I need!

GARY S. 
Rating:
5.0

Customer did not leave a comment.

Doug B. 
Rating:
5.0

Customer did not leave a comment.

Shaqueta B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLEN O. 
Rating:
3.0

When I picked the truck up, it had 1/8 of a tank of gas. Before moving furniture, I had to go to the gas station, as the vehicle stated there were 37 miles to go before I ran out of gas. When I returned the vehicle, I had to wait for staff to be available to check me out. The person who pulled in behind me was checked out before I was. The location appears to need some organization, so staff are available to help customers in the order in which they arrive.

LISA P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
3.0

More people working the desk

norm L. 
Rating:
2.0

1 person working and had an attitude. Waited 45 minutes to get helped and the guy was like o well

DONALD M. 
Rating:
4.0

Guys are very friendly and comical. I enjoyments experience. Only thing I'd say is everyone must go there because they were busy at pickup and drop off and waiting when you have a deadline is difficult.

SHERRI M. 
Rating:
3.0

Have more counter help available. I had a reservation and had to wait 1 hour to pick up my trailer.

JAY P. 
Rating:
4.0

the best

JON S. 
Rating:
5.0

just have to find a solution for the doors when u r trying to move stuff in and out

Angelique R.  |  Overall Experience 
Rating:
4.0

U-haul had the nerve to charge me $3.08 extra because I went over the mileage they gave me by 7.7 miles. They made me turn the truck in 15 miles from my house. I even returned the truck with more gas then when I picked it up. Really petty U-haul.

Steven D. 
Rating:
5.0

Tony and his staff were welcoming and professional. I will use this U-Haul location again. Thanks for the great service!

LAURIE S. 
Rating:
5.0

This is a professional full up UHaul location and model for UHaul customers. My experience with UHaul is based on locations like this one and the Midwest City, OK location. Excellent is all areas, so expectations are set with these locations and the professionals who care about UHauls reputation. Fragrance World, really?

Robert S. 
Rating:
5.0

We have in the past used U-Haul and will continue to use them.

EMORY W. 
Rating:
5.0

The person who processed my rental was professional, friendly, and courteous.

Mariaelaina I. 
Rating:
5.0

Customer did not leave a comment.

ANGELA J. 
Rating:
3.0

The guy working outside doing check ins was awesome. The other inside just told me to do the check in on my phone as he didn't have time to deal with me.

Matthew W. 
Rating:
5.0

Joshua is a true professional, and very customer service orientated. I've only used this U-Haul location over the last 10 years. They never disappoint. Tony has an awesome store and crew.

Kevin B. 
Rating:
5.0

The customer service guy was amazing and ver knowledgeable. He made our rental easy and enjoyable.

CARL B. 
Rating:
5.0

The only complaint I have is that the cabin of the truck smelled of cigarette smoke. It was worse when I turned the ac on. Otherwise everything else was perfect. Would always use this location over others. I was pressed for time so I really couldn't ask for another truck.

ROBERT B. 
Rating:
3.0

should of been refunded for unused time (7days)

Colette B.  |  Overall Experience 
Rating:
2.0

Employee started to fall a sleep while he was trying to help me

William P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODNEY E.  |  First Impressions 
Rating:
5.0

Staff is helpful, friendly, and knowledgeable about their products and equipment. I wish I had chosen to move and store items to this facility sooner! It would’ve saved a lot of headaches!

Kristen C.  |  First Impressions 
Rating:
5.0

The guy working at 12 on Wednesday September 8th was great. My dumb a** couldn't find the self storage and he was super nice about it

tyler c.  |  First Impressions 
Rating:
5.0

Man probably the best in the area period they where so helpful in these difficult times this county has been dealing with they made it ok somewhere. Thanks UHaul.

vener u.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angelique R.  |  First Impressions 
Rating:
4.0

I rented I am in New Hanpshire. My son Josh Frary will see facility an access it to put my legit behind belongings in. He should have complete ascess.

Wendy S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen E.  |  First Impressions 
Rating:
5.0

They were very busy when I arrived on a Saturday morning, but were very patient and helpful.

Richard L.  |  First Impressions 
Rating:
5.0

After a stressful day with my movers arriving with only an hour notice. Joshua was a breath of fresh air and worked to assist me in securing a storage unit. I greatly appreciate his professionalism and his willingness to help.

CATHY B.  |  First Impressions 
Rating:
5.0

Tony was everything helpful. He took his time and explained everything completely. Gave us a tour and showed everything to us. Double check on us while were were moving in to ask if we needed help and .anything else we needed. I love U-Haul.

JOEL B.  |  Online Move In 
Rating:
5.0

Tony was great! Showed me all the different storage units available along with different cost options to meet my needs. Thank you so much!

Dawn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Will S.  |  Online Move In 
Rating:
5.0

Person who helped us was so Helpful and kind

Danny D.  |  First Impressions 
Rating:
4.0

Being on a budget, the prices for a second story unit were just right. However, upon inspection, I was shocked to find just how high the second story units were (the only reason they did not rate an "Excellent"), but they were all airy and spotless, as was the entire facility. Sawyer was definintely an asset; polite, professional, knowledgeable and accommodating. Would not hesitate to recommend this move-in experience to anyone, even short people like myself.

victoria o.  |  First Impressions 
No reviews have been submitted for this location.

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