Customer did not leave a comment.domingo B.
Customer Reviews for U-Haul Moving & Storage of Melbourne
Melbourne, FL 32935
(S Of Babcock)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the app was horrible to return the truck with. it froze every time I went to take photos, so now I have to pay extra because of that.NEFRETIRI R.
Tony the manager was not helpful, rude and answered questions like a fifth grader. Totally in professional and all questions went un answered. I think he needs to find another job or the District Manager needs to train him on customer service. He failed and I will look at other companies to rent my moving needs. He totally forgot who the customer is and Was!??TODD M.
some confusion on how the check-in/check-out process works; seems to be VERY unstaffedBarry N.
Customer did not leave a comment.Toni W.
Have a/c that actually works through the cycles and blows out the settingsHALSTON S.
Customer did not leave a comment.Bill M.
Customer did not leave a comment.Erik S.
The cloth handles that are on the ramp at the base should be attached on the outer edge of the ramp. It causes a tripping hazard because the cloth handles are attached to the inside edge of the ramp. We did have an instance where a wheel of the dolly got hung up in the loopDAVID H.
Customer did not leave a comment.Lina P.
The system was down, but I was still able to rent a unit and the manager gave me a free monthDerek R. | First Impressions
Jay was awesome! Very genuine. He got us in and out expeditiously! He is definitely an asset to the company because I've been to the Uhaul at 4703 Babcock St in Palm Bay and they move like sloths.NINA V.
Customer did not leave a comment.Timothy D.
Customer did not leave a comment.THOMAS S.
There always seem to be computer and /or IT issues. Do not know the fix May be do updates in the evening after stores is close.ALBERTO C.
I was charged 4 times (1 charge reversed) for my rental. Stop stealing from your customers.CHARLES V.
U-Haul is & has been a very professional company to deal. Your equipment is always well maintained. All of your personnel are a well trained. It's always a pleasure to deal them & your company. ðŸ‘ðŸ‘ðŸ‘ðŸ‡ºðŸ‡¸ðŸ˜ŽGARY L.
Customer did not leave a comment.CHRISTOPHER A.
Great customer service.NUBIAV G.
Customer did not leave a comment.JUSTIN B.
Customer did not leave a comment.Bruce L.
Nate was great! Very friendly and efficientLinda J.
Customer did not leave a comment.ALFREDO M.
I love this Uhaul store on 438 Harbor City Blvd in Melbourne FL. Everyone who works here is Extremely friendly, go out of there way helpful, willing to make sure that you are so satisfied with there service and with there products.SHELLY P.
Check in online. Always slow insideBrian B.
Cruise control and reclining seats,CHARLESC B.
return was efficient, checkout somewhat cumbersome with having to take and submit so many pics of unmarked scratches and damages - this should be thoroughly done by U-Haul prior to releasing vehicles to customers for rentalEDWARD B.
Ms McCart U Haul 438 Harbor city Blvd Melbourne Fl 32935 was very unpleasantly all year during my rent unit, because I spoke whit accent. We pay for Climat control. But temperature was very high. I very upset. My UBox arrived 20 April but you guaranteed 15 April. You must refund,according agreement ,50 $ for every day. I hope you will do it?Angelina H.
Customer did not leave a comment.Cynthia M.
Staff betterAdenilson D.
I reserved a trailer with a ramp specifically so we could load a large refrigerator. When I got to the store, the attendant told me they didn't have it! They did have a huge rusty trailer without a ramp and we took it because we really had no alternative. Online reservation system: Fail.Rachel B.
Customer did not leave a comment.ELENA B.
Customer did not leave a comment.CATHERINE B.
Very unprofessional staff!! Cashier eating his breakfast while checking me in and sucking on his fingers. It was so disgusting! The staff all looked like they just got out of bed! Will never use this location again!!Doris G.
They went above and beyond to help me check out.EVAN D.
Customer did not leave a comment.MATTHEW G.
Customer did not leave a comment.John K.
they charged me of an extra day never will use again over the years me and my company have rented 100's of timesEDWIN H.
Customer did not leave a comment.GREGORY H.
got the job doneDONALD J.
Customer did not leave a comment.YESSENIA H.
The black rep who was wearing a "I love Dominican Republic" I extremey rude and he acted like he did not want to be there. When I asked him to go over my bill since I did not have my glassses. He waved me off like he was swatting a fly murmuring, "its on the bill." He then motioned for next customer. I just stood there and he ignored me. I was shocked I was treated that way.He was rude and very unprofessional. I have rented from U-Haul for years from all over this country. I HAVE never been treated like this. I am a 63 old professional Black woman. I expected more from this unprofessional black male. I will NOT be back and will tell others how I was treated. Other issues..... 1)The van smelled like sweat. 2)I never received the so called text for me to indicate what dings or issues I saw with the van before I left I waited 20 minutes and mentioned it twice.STEPHANIE C.
Customer did not leave a comment.CAROL T.
Had some ashes from a previous driver on the cab.fabio B.
Customer did not leave a comment.Howard A.
I booked labor through uhaul's website, but they never showed up. I asked to talk to the center manager when I returned the truck, but was told he would have to call me back. I left a business card. He has not called. The truck's accelerator is very abrupt and causes the truck to lurch, so it was not usable to move furniture anyway.JAMES B.
Customer did not leave a comment.Jerry T.
Customer did not leave a comment.BRENDA H.
Customer did not leave a comment.JONATHAN W.
It was what I expected from Uhaul customer center.Richard P.
took 30 mins to check out my vehicle, location not staffed well.Richard C.
Tried to return car dolly but first 2 U-Haul locations refused to take it. Third location did accept it but took over an hour.charles M.
Customer did not leave a comment.Steve P.
Customer did not leave a comment.JOHN O.
Very friendly and professional staff. Returning the truck went quickly and I was pleased to receive email receipt promptly.MELISSA L.
Wait time was too long for someone with an appointmentFREDERICK S.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.KENT M.
This is a great location and always helpful. Only one thing happened Was told my trailer was ready. I rented a dolly also. Got home and no dolly in trailer. They checked me out etc but did not put it on or bring it out before I left. Unlike them to forget that as they are usually on point always.David P.
Customer did not leave a comment.BOB S.
It took more than an hour to complete the transaction and get the truck I reserved because of technical issues with the computer systems inside. Tax Exempt Form was not honored because I did not put it in during the reservation and their system was unable to apply no tax at the time of checkout. It would have been a better experience without the technical issues.Jesus A.
Customer did not leave a comment.Michael C.
Can't think of anything to change thanksSTEVEN W.
I reserved a Cargo Van over a week ahead of time and when my driver got there to pick it up all they had were 20 ft. trucks. Our establishment does business with Uhaul all of the time and for me to make the reservation this far ahead of time and not receive even close to what we ordered is ridiculous. I am very unsatisfied with your commitment to your reservations. We will be finding another business to rent our vans from if this is how you treat your customers. Unacceptable!robert R.
A little bit of faster service when I came to pick it up would have helpedANGELA A.
Customer did not leave a comment.JULIO M.
Hire more staff. Took over an hour and a half with an appointment to rent a car hauler trailer.CLINT R.
I made my reservation online weeks in advance, and had the choice to do everything on my own phone, or be checked in at the location. I chose to be checked in at the location and reserved my pick up for the earliest possible time, which was 7 A.M. We arrived around 7:05, and the location was locked. We eventually knocked when we didn't see anyone outside. I told the man who finally answered the door that I had scheduled a 7 A.M. pick up. He snapped: "I don't do anything at 7 A.M. I don't rent out trucks at that time." That was confusing, considering that pickup time was an option online, which I told him. He refused to do anything to help us and told me I needed to go through the process on the phone, though he had looked up and confirmed my reservation on the computer. He repeatedly told me that my truck would have been ready if I'd just done everything on my phone. After about the 3rd time he said this, I told him that I had selected the option to be checked in at the store, the same way I've done the last 2 times I booked a moving truck. He then told us to go around the back of the store to find our truck ourselves, which was blocked by a trailer that he seemed even more annoyed to have to move. He then told the man I was with, not me, that I should have taken care of all of this on my phone. I asked him to move the trailer so we could leave, as, by that time, we had been standing around while he did nothing to help us, and it was now 7:45. I have never received such poor treatment at any U-Haul location. Never. The man working the morning shift on Thursday, April 1st was rude, visibly annoyed by our presence, and didn't appear to understand that his own company's online reservation system allows customers to choose in person check in at their local U-Haul location. When I came back later that afternoon to return the truck, I waited in line and watched people being checked out the way that I had expected to happen to me that morning. No one was forced to check out on their phone and then go hunting for their truck around back of the building while the U-Haul employee berated them and refused to help them. I will never use this location again and will warn friends to go elsewhere.Tenesha M.
Customer did not leave a comment.James W.
Had reserved truck three weeks prior, did not have my truck.CARLOS P.
Worst customer service ever by general manager Tony McCart I stood in line for 30 plus minutes to return my cargo van when Mr McCart went to the lot from the store and took care of the man standing behind me in line first for his return prior to taking my return I asked why he would not take care of people according to how the line was formed He stated I could have done the return on line and this would have got me out quicker Still he did not answer my question about why I was not taken care of first because the guy who went ahead of me despite being behind in line did not do any online work either despite Tony McCart lying to me saying that he did Same process for check out was done for both of us Upon my assistance for further answer for this rude treatment, Tony McCart stated I was an A** twice in the parking lot and then again back in the store in front of other customers and employee Simeon Haley. Mr MCCART tried to explain to me the difference between calling some one an A** and saying some one is acting like an A** are two separate things I don't understand that I own a small business and if any of my employees behaved like that to one of my customers, I promise they would be out of a job instantly. Mr Cal Conner-company president I have called your cell phone and would like a return call. This is unacceptable to have rude insubordinate people as managers of your storesBryan P.
Have the checking in process take less time.Elaine N.
The app required me to verify all of the scratches and dents on the truck. There were SO many that weren't marked. It took a long time to take pictures and document those. The process was so much faster when a person walked outside with you to inspect the truck. No one was wearing a mask. The staff could have been more friendly with customers. I watched the guy checking us out in the morning answer the phone and cut someone off as they were talking to transfer them to someone else. Just a lack of etiquette and common courtesy.DEVON P.
We could not return the truck using the link that was sent in a text message. The location feature did not work. We had to download the U-Haul app to be able to return the truck. It took 30 minutes for us To come to this conclusion.The text link does not work!TOMMY T.
Customer did not leave a comment.Jeff H.
Customer did not leave a comment.ANGELICA D.
Customer did not leave a comment.THOMAS M.
Customer did not leave a comment.STEVEN S.
Customer did not leave a comment.AMY L E.
Tony is an awesome person. We had to make a last minute change. He took care of us and made the changes we needed and we were on our way. Great location.STEVEN O.
I reserved a car dolly online. Waited 45 minutes when I arrived. What's the purpose of doing online reservation if it's not going to be quick. Then they wanted a third party verification in order for me to rent it. What if I didn't have anyone to verify that. Then I get back to the location to drop it off and have to wait another 45 minutes maybe more people need to working or something. I would not rent from this location again.DENNIS S.
I have always used U-Haul for my storage/moving needs. This store in particular handled things in a bad way. I wish I would have chosen a different one, now I probably will never use U-Haul again... I needed to rent a truck and the size I needed wasn't available so I paid the extra money for the bigger one, which was fine. One of the employees yelled in an abrasive way to park our car somewhere else, which is fine... When we returned the truck after moving things all day, I always make it a point to leave things in a good clean condition. We didn't eat in the truck or anything. What happened is we accidentally left two plastic bins in the back (empty) that we forgot to throw away. I got charged extra for a cleaning fee... We called to see if we could come get the bins and explained we forgot, to get the fee lessened or taken off and they said no. I feel it is poor customer service, because now what should have been maybe $50 at most cost me over $100. I'm so unhappy.Cidney S.
long wait lines need mystaffANGELA B.
Wait times are way to long, one employee behind the counter 10 people in line. Took way to long to load the trailer up in truck , asked for asst. With changing a ball and simply asked for a tool and took well over an Hour.JOHN C.
Manager was excellent and very knowledgeable, and was doing his best to train a newer employee. Both were very professional, but had a lot to do with not enough people to help all of the customers in what I would consider a reasonable amount of time. More help behind the counter would be good for them, as would a mask mandate in the midst of a pandemic.CLAYTONG C.
Customer did not leave a comment.Ileana P.
All went smoothly. Very plJane W.
You do an excellent job. Joshua was awesome to work with very knowledgeable and helpful through the process. He was meticulous with his explanations of safety while towing etc. Thank you JoshuaROBERT H.
Customer did not leave a comment.RICHARD C.
Not user-friendly coming and going the doors can't stay open everything gets knocked off your card as you're coming in or going out because you don't allow the doors be propped open no place to parkWesley F. | Overall Experience
Customer did not leave a comment.Jason S.
Very helpful and courteous. Hooked up the trailer for me. No issues.kelly S.
Customer did not leave a comment.Dwayne T.
I think the whole initial contract process could be stream lined. I took 45 minutes before I was on my way. Other than that the value, and trailer were on point.CHRISTOPHER S.
Customer did not leave a comment.GREGORY W.
Customer did not leave a comment.MARY A.
Customer did not leave a comment.Christopher T.
Mark the damages/dents on the trailer. My paperwork didn't list any damages so I had to take pictures just to be sure it wouldn't be an issue went I return the trailer, which it wasn't. Great customer serviceRAY M.
Agent was very friendly & helpful in getting the trailer hooked up to my vehicle.LESLIE T.
Customer did not leave a comment.Anthony S.
Waited over an hour for online order that was suppose to be quick check out - to wait in line for an hour than have to re do the order and wait on the refund of original order!! Absolute messSUSAN W.
Tony was everything helpful. He took his time and explained everything completely. Gave us a tour and showed everything to us. Double check on us while were were moving in to ask if we needed help and .anything else we needed. I love U-Haul.JOEL B. | Online Move In
Tony was great! Showed me all the different storage units available along with different cost options to meet my needs. Thank you so much!Dawn M. | First Impressions
Customer did not leave a comment.Jason B. | Online Move In
Customer did not leave a comment.Pamela S. | Online Move In
Customer did not leave a comment.Will S. | Online Move In
It was the perfect place to store my furniture and other things that dis not fit at the new home! They were always professional and customer service oriented!Danielle W. | Overall Experience
Customer did not leave a comment.DEAN c. | First Impressions
I want to say that the manager Andrew was wonderful and was so helpful when I was moving out of my unit. There were people there that were very helpful! Thank you very much! Maria CozzoniMARIA C. | Overall Experience
I think it would be nice if the units were pro rated. If my storage fee is due on the 15th and I moved my things out on the 1st. I believe I should be credited for the time my things weren't being stored at U-haul. I will be looking for that when I need to rent a storage unit in the future.Patrice S. | Overall Experience
Person who helped us was so Helpful and kindDanny D. | First Impressions
Customer did not leave a comment.Randy L. | First Impressions
Tony and his staff went above and beyond, very helpful and polite, you couldn't ask for more,thanks for all your help. David BoyleDavid B. | Overall Experience
Thank you Mike and Zackbetty s. | Overall Experience
Lesson learned! The storage unit was not what we expected. My husband could not even stand up inside the unit. It says that the unit is 6 ft high and it is not. Because we are in a hurry (and moving) we had no choice but to take the unit. We are disappointed that when we rented the storage “locker” (which we did not know what that really meant) over the phone through uhaul it was going to be so difficult to get in and out of. For a good example, my husband could not even put his fishing poles in this storage unit. We have rented multiple storage facilities over the years, and this one will be a true lesson. We feel it is misleading and they should make SURE you understand the size before renting. The parking to unload is another obstacle as there is none really and only 1 door to access the building. We must say that the staff was very helpful & nice.REBEKAH P. | First Impressions
Customer did not leave a comment.cerelle i. | Overall Experience
Customer did not leave a comment.gerald m. | First Impressions
Being on a budget, the prices for a second story unit were just right. However, upon inspection, I was shocked to find just how high the second story units were (the only reason they did not rate an "Excellent"), but they were all airy and spotless, as was the entire facility. Sawyer was definintely an asset; polite, professional, knowledgeable and accommodating. Would not hesitate to recommend this move-in experience to anyone, even short people like myself.victoria o. | First Impressions
Customer did not leave a comment.David B. | First Impressions
Customer did not leave a comment.Charity D. | Overall Experience
Access to location is very bad. Dangerous. Hard to drive around on grounds. Tried to return unused blankets still wrapped in original packaging but took over an hour. Only able to return a out half. Manager was abrupt. Not friendly.Michael E. | Overall Experience
Tony operates an A1 place.Jeffrey C. | Online Move In
The cancellation of my unit was not cancelled when I asked. I received a notification a few days later That said I was responsible for another month of payment. When I called in I was helped and was sent a confirmation email.Shelby C. | Overall Experience
Kelli was excellentBarry C. | Overall Experience
Customer did not leave a comment.Cynthia S. | Overall Experience
Customer did not leave a comment.JAMES M. | Overall Experience
Customer did not leave a comment.Lisa-Ann M. | Overall Experience
I have used this facility several times and each time I had great professional service. The customer service is outstanding!Kristie G. | First Impressions
A good experienceFinbarr M. | Overall Experience
Customer friendlymilton c. | Overall Experience
Awesome folksHorace e. | Overall Experience
Everything was great only thing is the prices for storage facility was higher than most storage facilities.WALTER L. | Overall Experience
only reason I can't give a higher rating is the after hours door was always broken. Never could use it after hours, it was a waste of money. staff was super friendly though. Great team, terrible setupChristy B. | Overall Experience
It was so dark in my unit that I picked up the rat poison box without seeing what it was! During my last visit the blonde girl observed a nail in my tire and tracked me down right before hurricane!LORI B. | Overall Experience
Household furnishings 3 yrs, the temperature was above the max level by a few degrees no damages. You can kick the roaches on their backs down the isles no insects in my belongings however..Denise L. | Overall Experience
I was very impressed with the staff and how well the facility was run. They were extremely busy right before the hurricane but they handled it perfectlyrobin b. | Overall Experience
My only complaint with the storage unit was the lack of lighting inside the unit You offered locks for sale, you may want to think about offering some battery operated light as well. Thank youKenneth P. | Overall Experience
I would highly recommend this facility to anyone. The staff was helpful and the facility was clean and I had no problems with scheduling a truck to move my belongs. ThanksRobert F. | Overall Experience
Howard helped us rent a storage unit and he was amazing. I have rarely seen such wonderful customer service. He was a blessing!Robert F. | First Impressions
Customer service is lacking severely in some, not all Dead large roaches in my stall A/C - 85 degrees is hot when moving items The place is very clean and organized Took storage needs elsewhereConstance O. | Overall Experience
most of the people working there were friendly. we have had a storage locker here for many years. the person who cleans this facility does an excellent job.MARILYN M. | Overall Experience
Access to the main storage entrance doors was blocked most of the time by a promo to rent blankets and/ or a trailer hitch. Parking to retrieve things from storage was bad and you could get blocked inKaren W. | Overall Experience
Temp seemed a little warmCHRIS S. | Overall Experience
Had a 1-way rental with 1 month free storage. Howard made me buy hook-lock & insurance. Key broke in lock and I replaced with my lock. Now saying needs to be a hook-lock though not in contract. Bad.Sean A. | First Impressions
No comments at this time.inga s. | Overall Experience
Customer service exceeded my expectationsmaura a. | Overall Experience
NoneDouglas W. | Overall Experience
Tony was rude, useless and no help what so ever in my needs for the unit. Which is why I had the unit 2 weeks maybe before i moved everything out and into another competitors unit.Amber S. | Overall Experience
I tried contacting this storage facility multiple times over the 3 years I had it and not once did anyone ever get back to me about the questions I had. Poor serviceEUGENE G. | Overall Experience
Tony Howard and girl who's name I have forgotten did a fine job in the 4 times I have done business here, However the UBox computer system takes entirely too long to check in/out.aggrivatingGeorge T. | Overall Experience
Abby was the one who came out to deliver my UBoxes; I had 2; she was very personable and knowledgeable; thank you Abby!Sophia L. | Overall Experience
I was well pleased with uhaul company I will use again in the future.Murdella L. | Overall Experience
I was always pleased with the customer service.terry F. | Overall Experience
I had the service since 2014 and had nothing but excellent interactions with the staff. I would recommend them to anyone.KELLY D. | Overall Experience
Great service and professionalism.Robert D. | Reservation
Extremely understaffed. Took an hour and a half for something I already had reserved.Ashley D. | Reservation
Great staff!PAM M. | Overall Experience
Had climate controlled unit, but several times thermometer inside showed above 90 degrees. Took 4 employees to find the online orders I'd created. Charged Twice for Lock & Truck, both ordered online.Kirk L. | Overall Experience
I appreciate everyone’s help. Wayne was amazingSAMANTHA G. | Overall Experience
They were niceyun l. | Overall Experience
The tracking of the containers and administrative part of the u-haul rental experience seems to be disconnected. Multiple phone calls to uhaul about on 9July lead to eternal hold or disconnects.Brian S. | Overall Experience
Customer parking can be challenging as returning trucks and trailers share the same parking area, and the facility seems to constantly have customer and rental traffic.Randy F. | Overall Experience
Great service. Clean storage. Nice people.CLAIRE T. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!