It is not quite clear where trucks should be parked.Russell T.
Customer Reviews for U-Haul Moving & Storage of Menands
Menands, NY 12204
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Reserved a 15' truck. Got there to pick it up. Had to wait 20 minutes for the person to show up to work. Sign on door said they opened at 7am (that was the time I showed up to pick the truck up per my reservation) but no one was there until 720. Once we were able to go in we were told the truck was not reserved to us. I had a confirmation number and a screen shot of the reservation on my phone and showed him. He apologized but said we were unable to use the 15' truck as they only had one and it was reserved to another person at 9/930. We told them we only needed it to move a couple things and would have it back by 9. We were still told we could not use the truck WE RESERVED. My fiancÃ© and I both started to get frustrated and asked what we could do since we were already at this location. We were told we could use the van ( That is MUCH smaller) and it would be 20 dollars for the day and we wouldn't be paying for mileage but we would just need to return it will a full tank of gas (which is normal) we agreed and started filling out paperwork. We were then asked for how many miles we would be going. We didn't really have time to be fooling around as it was already 40 minutes past our pick up time. We signed paperwork and were told for the inconvenience we would have some money taken off once we get back for not being able to use the truck. Once we dropped it off a different guy check us back in and told us there was no notes in the system about money off for the wrong moving vehicle and then was told we needed to pay 85$ for the van. We explained what happened earlier in the day and that we were told there is no charge for mileage but since the first employee was incompetent and didn't put notes into the system there was nothing he could do. I normally use U-Haul to move stuff as they are more reasonable then some other company's. But this experience has made me think twice about using U-Haul the next time I need to move a couple things.ASHLEYLYNN G.
Customer did not leave a comment.valeri W.
Customer did not leave a comment.Jenny K.
Great customer service, and they went above and beyond to meet my needs.TYRONEJ M.
Customer did not leave a comment.Robert R. | Overall Experience
Customer did not leave a comment.RUPERTERROL W.
Customer did not leave a comment.ADILAH A.
Customer did not leave a comment.NOELLE T.
Customer did not leave a comment.DEBBIEA H.
The only issue we had was with returning the truck. When you return the truck it asks for your location services and there's not a strong connection in that location. We followed the instructions to allow Uhaul to pick up our location, but it didn't work. We tried from two phones. The Call center gentlemen was very helpful and gave us the instructions. I didn't need the truck for the second day so I wanted to make sure I returned it properly and w/in time . My suggestion to the IT dept. when returning rather than having it pick up a WiFi location just have the ability to select the location where you're returning the truck, like you do when you place the order. Other than that everything was smooth and the gentleman in the office was kind and helpful. I would recommend to a friend and will be a repeat customer when I need to move my belongings out of storage. Thank you.TINAM C.
I requested a review of fees due to 139 Broadway Uhaul inconvenienceMAYAHJOSEPHINE B.
Customer did not leave a comment.PARKEJEFFREY B.
Customer did not leave a comment.H W. | First Impressions
the young woman at the bway in Albany office was INCREDIBLE! I am so sorry that I didn't get her name. SHe was incredibly helpful and efficient.therese c. | First Impressions
Kevin Ramlochan was great. Friendly, professional, and made me feel very at ease with my rental!SUSANC H.
1. The customer service was terrible. 2. You should warn people up front the additional items they may need to provide if the person can't â€œverifyâ€ them up front. Most people don't carry a passport or have 2 people ready next to the phoneShikole S.
Customer did not leave a comment.adilah a. | First Impressions
The staff is top notch and everyone I encountered, especially the gentleman who helped when there was confusion over my rented space location, were very courteous and helpful. I would've stayed over the winter but we recently purchased property where I will store my boat during the cold months. I will be back in the spring if there is room.Charles R. | Overall Experience
the app did not work when trying to return the keys. My cellular data was fine, and I even had wi-fi from the u-hail location, but I couldnt upload a photo that was requested. Please improve the app. I will choose Penske next time.GREGORY F.
Customer did not leave a comment.Denise G.
Keep the current staff, Stevie and Julius were polite and knowledgeable. I enjoyed working with them.WAKULLA C.
Customer did not leave a comment.DANICAJ N.
The staff was friendly and efficientPaul S.
Customer did not leave a comment.STEVENE C.
Customer did not leave a comment.MOETELAINE S.
Customer did not leave a comment.yakema J.
Customer did not leave a comment.Howard G.
Customer did not leave a comment.Nicole C. | Online Move In
Customer did not leave a comment.JONATHANF R.
Repeat customer. Nuf said. ;)Felix O. | Online Move In
Customer did not leave a comment.BARBARAL O.
Customer did not leave a comment.David B. | Online Move In
Customer did not leave a comment.Andrew G. | Online Move In
Customer did not leave a comment.TYLAN N.
Clerk gave me a hard time for wanting to read the the contract. Wanted to close early. Was rude and disrespectful.ROBERTROYCE B.
driveway has some significant potholesPETERBOOTH C.
Customer did not leave a comment.DOUGLASS M. | Overall Experience
Customer did not leave a comment.Zakary H. | Online Move In
The person at the counter was more than helpful. After a terrible experience with a uhaul truck he went above and beyond to help us.Kelly P. | Online Move In
Customer did not leave a comment.Nathaniel M.
Great experience, clean van, friendly and courteous counter helpPETERJ I.
Customer did not leave a comment.RADHIKA P.
Customer did not leave a comment.joe D.
Customer did not leave a comment.juwan S.
Customer did not leave a comment.IVAYLOL K.
Customer did not leave a comment.Maureen S. | Overall Experience
No commentchristine c. | Overall Experience
The check engine light was on , the radiator level light was on . There was short in the lights they would blink when you hit a bump.DANIELF C.
Customer did not leave a comment.ANDREWD H.
Customer did not leave a comment.MARYLODEMA S.
I would like to give a kudos to Kevin for such amazing, kind customer service. Great communicating, and speedy service.Crystal R. | First Impressions
Customer did not leave a comment.SRIKANTH B.
Customer did not leave a comment.rhodina s. | First Impressions
The employee was an hour late from opening. No one explained that I could use the app to get the key to the truck and the truck was not very clean in the back.Deanna W.
Customer did not leave a comment.KARENP P.
Customer did not leave a comment.PARKER K.
I was originally supposed to return my uhaul to another location in Albany. I called customer service to have this changed to the Menands location, a bit closer to my home. The person said it was taken care of. It turns out that it was not and the Menands location was not expecting me. In addition, the employees at the Menands location did not come out to greet me even though I pulled up to the sign that states "wait in your equipment and someone will come out to help you return your uhaul." So, I sat there for 10 minutes. When I finally went inside, I saw that both employees were sitting at their desk with no other customers in the store. They weren't even on their computers doing work. This was incredibly infuriating.Ian R.
Customer did not leave a comment.ryan b. | Overall Experience
Customer did not leave a comment.Ann M.
Customer did not leave a comment.MILAYSHANICOLE W.
Customer did not leave a comment.TIFFANY R.
Customer did not leave a comment.Nicole M. | Overall Experience
Customer did not leave a comment.KELLYANN A. | Online Move In
The location was difficult to find and that was the only draw back. I will use this location again, now that I know where it is.Maria H.
Nothing. Give these guys a raise!JIMMIE S.
Very knowledgeable Friendly Quick and easy set up Even better service when I was leaving The gentleman helped me direct the uhaul since I had a 26ft one hahaNicole C. | Overall Experience
Customer did not leave a comment.stanley D.
The employees were friendly and helpful. It was a good experience.PAULHENRY B.
Nice facility!!!kenneth g. | First Impressions
Check-in and return process very smooth. Men in the office were wonderful. Website for booking was easy and quick.John S.
Christian (uphaul Menands, NY rep) was awesome to deal with. Great guy.george B.
Customer did not leave a comment.Janice H. | Overall Experience
Customer did not leave a comment.JANELIS L.
Customer did not leave a comment.lyman g. | First Impressions
Customer did not leave a comment.Pamela S.
Kevin, Menands location, was awesome!Dino K.
I like the service at 40 Simmons lane.Donell W. | Overall Experience
The pictures are good, but they don't represent the condition of the windshield once you are in the vehicle. As I looked at the picture, things looked good, but yet there was crack and while from a rock in the windshield. But once you complete the visual inspection from the front of the vehicle, there is no easy way to see or document the issue.Robert G.
Great place to rent everyone is nice thereJOHNJOSEPH F.
Not much. Service was exemplary.JAMESJ P.
The manager was the most kindest and professional bar dealing with issues than I’ve ever encountered at any establishmentDonald W. | First Impressions
Customer did not leave a comment.JEANM W.
Customer did not leave a comment.andrew k. | First Impressions
Customer did not leave a comment.HM P. | First Impressions
The cover on our travel trailer had come off in bad weather and they called to let us know what happened,nice to know they monitor the lot and pay attention to details! Excellent and helpful staff.suzanne g. | Overall Experience
Customer did not leave a comment.ROWENA H.
Friendly and helpful staffEric A. | First Impressions
I reserved my UHaul over 1 week in advance to moving. We had a very busy day planned and we're on a strict schedule. I filled out my whole check in, just for the keys to not be in the lock box. after calling customer service, I had been redirected 15 minutes AWAY from my house, to this location. This added extra mileage to my service that I did NOT intend for. The whole experience was a mess and I am extremely disappointed.JACOBMICHAEL E.
Christian was absolutely amazing. He was helpful and explored all of my options with me, including alternate locations when we didn't think we'd have a truck. Steve was kind, personable, and knowledgeable when I called to say my movers hadn't shown up.KRISTINAM H.
I needed help from the roadside service which I paid for according to my contract and they put me on hold for over 2hrs. I had to call a toll service which assisted me in speaking with a person and assisting me within an hour. THUMBS DOWN FOR UHAUL ROADSIDE ASSISTANCE!ROWENA H.
No issuesKazem A.
Customer did not leave a comment.John A.
THAN YOU !Franz Leo A. | Overall Experience
Great service very professionalPAULCURTIS V.
Steve is crooked.. Allows others in units they have no authorization to be in and then wanna charge me for uhaul ialready paid for..ALECYAD G.
Kevin is great. He took care of me in rapid order. Nice man.STEVENELLIOTT S.
The guy who help me yesterday 4/15 1pm his a good person good handling customer service, the customer was an asshole to him but he still remain calm and cool very good employee he deserve a raiseMELANIEGONZALES P.
Kevin was so helpful and friendly! We had a great and easy move in process. We couldn’t be happier!Abby H. | First Impressions
Customer did not leave a comment.mark j. | First Impressions
I had this storage unit for about 5 years. I've never had a bad experience here. Everyone was always polite and friendly. Any issues that arose were handled quickly and with a great attitude!Angelina A. | Overall Experience
The person who checked me in was great and very helpful. The location is convenient. The uhaul was NOT clean. There was ketchup on the dashboard behind the steering wheel, dog hair throughout the cab, the cup holders were full of gunk, and the windows had foot prints all over them. I had to clean the uhaul interior before I could use it. The electronic return was glitching when I went to return the truck after hours. I called uhaul for assistance but ended up on hold over 30mins. Being that I was a young girl alone, at night, in a warehouse area, I think there should be a quicker or safer way to return a vehicle after hours.ALYSSAL M.
Thank u for the great service.Elvis V. | Overall Experience
Customer did not leave a comment.Eboni N. | First Impressions
Customer did not leave a comment.EBONIASIASHANIQU N.
Customer did not leave a comment.William g. | Overall Experience
Customer did not leave a comment.Jimmy G.
Customer did not leave a comment.Monique G.
Customer did not leave a comment.TYRONE D.
Customer did not leave a comment.GILDA-LEE H.
I have not recently rented from youMICHAELLOUIS N.
Truck we were given had problems previously. Mechanic came out and it was resolved. Excellent customer service just equipment malfunction of back door.AMBERC L.
Customer did not leave a comment.kaleeah l. | Overall Experience
A shorter virtual check in process. Perhaps be able to check in with contacts ahead of time.Alex-Marie B.
Customer did not leave a comment.SHAMILA H. | First Impressions
Kev, Chris, and Steven always take good care of me not a problem so far rent trucks often not a problem down there any of the times they do goodfrank C.
Customer did not leave a comment.ERIC G.
Customer did not leave a comment.Harold R.
They were very attentive to my needs attendant Kevin was very very informal I appreciate them at the 1Menands storage U-HaulTONYA G. | Overall Experience
Customer did not leave a comment.FRANK J.
Customer did not leave a comment.SONYA T.
Customer did not leave a comment.SHANTE B.
Customer did not leave a comment.LANER M.
Customer did not leave a comment.Katherine D.
Helpful & courteous customer service; reasonable pricingjoanne J.
Everything I expected. Zero issues the past 3 years. Will store here again in a heartbeat!Felix O. | Overall Experience
Customer did not leave a comment.DOUGLASANDREW T.
Customer did not leave a comment.Thomas C.
Customer service was very rude and refused to extend my rental so unprofessional and really bad experienceIbrahim E.
Great staff at Menands, very professional and courteous. I would rent again from Menands anytime.FRANKJ S.
I had a great experience with the workers and facility itself. However, I also rented a truck and the cab was very dirty.Maria M. | First Impressions
Customer did not leave a comment.Gail M.
Customer did not leave a comment.Paul K. | Overall Experience
How can I reach out to the person who bid on my left property I would like to get some things back..thanksDAVID L. | Overall Experience
Customer did not leave a comment.BRETT F. | Overall Experience
My service rep Steven Shemelia was very helpful, the check out process was fast and easy. He was very courteous, friendly and went above the call of duty to allow me to pick up my ez pass that I forgot after closing hours. Thanks Steven.Godwin F.
Customer did not leave a comment.Scott E.
Customer did not leave a comment.JAMESJ B.
Customer did not leave a comment.john b. | Overall Experience
Customer did not leave a comment.Lawrence D.
Customer did not leave a comment.dorothy R. | Overall Experience
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.Peter P. | First Impressions
Customer did not leave a comment.Alec D.
Manager was great in resolving a problem I had!KELLYANN A.
The staff are great and very helpful.David B. | Overall Experience
Chris provided amazing service. 10/10 would highly recommend this location.Jared B.
Good PlaceJocelyn m. | First Impressions
Only problem I had is the remote to the exit gate did not work well ! But person in office helpeddorothy R. | First Impressions
Slight issue closing the unit because the locking bar wasn’t fully opened when the door was so it got stuck when the door went down, unit was well lit even after dark and is a great location...the man at the counter was super helpful at finding a unit that fit the size of our needs :)brittany h. | First Impressions
Staff at the Menands U-haul were very professional and courteous. One staff member by the name of Chris was very helpful and extremely knowledgeable in regards to my needs. I highly recommend U-haul facilities in Menands.arthur d. | Overall Experience
Customer did not leave a comment.roberto o. | Overall Experience
Each time I was there the employees were courteous and professional. Won’t go anywhere else in the future. Highly recommendedTara M. | Overall Experience
Every thing satisfies thank youshamila h. | Overall Experience
Steve and the other gentleman working on the evening of 9/4 were terrific. Quick, efficient, friendly and helpful. Will recommend this based on the experience these two provided. Please give them praise.Tara M. | First Impressions
Customer did not leave a comment.timothy r. | Overall Experience
Easy access, helpful staff, automatic payment and secure storage that worked great for me.Robert S. | Overall Experience
Great teamjohn b. | First Impressions
Customer did not leave a comment.MATTHENAP B. | First Impressions
Customer did not leave a comment.Elvis V. | First Impressions
Customer did not leave a comment.Kevin S. | First Impressions
Everyone is so friendly and the gentlemen remember me from beforeBarbara C. | First Impressions
NaWayne R. | First Impressions
Exceeded my expectations ! The young man (Kevin) who works there was very supportive and helpful and his service was outstanding! Thank you!Sarah M. | First Impressions
I'm very happy with the service from the staff and the condition of the facility. Certainly a far cry from other local U-Haul locations in the Capital District.Matthew K. | First Impressions
Your managers is one of the most cooperative accommodating people have worked with. I look forward to being back this spring. EP KelseyPeter K. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!