Customer Reviews for U-Haul Moving & Storage of Menands

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Menands

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Tadam R. on

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Nice service. Good people. Big clean storage units.

Elizabeth T. on

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Truck needs improvement on steering and alignment. Difficult to drive on highway. Kevin was very helpful in getting us the stuff we needed for this move.

Erik R. on

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The only complaint I have is that I never received the copy of my bill at the end that was supposed to be e-mailed to me.

Robyn M. on

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Customer did not leave a comment.

Kelly H. on

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The storage unit was as expected.

Matthew K. on

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I'm very happy with the service from the staff and the condition of the facility. Certainly a far cry from other local U-Haul locations in the Capital District.

Robert A. on

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Customer did not leave a comment.

Sherry R. on

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The manager of this facility is one of the nicest people I've dealt with. I came back to this facility because, even though there's one closer to me, I like the customer service here better.

JOSEPH H O. on

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Customer did not leave a comment.

Michael W. on

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Couldn't ask for nicer employees (and owner). Very helpful and courteous!

Michael L. on

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Had no problems at all

Steven D. on

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Had a van reserved for 8 am pickup at the broadway location. I patiently stood around for 40 minutes wondering what the delay was until I located my salesman. I was informed that they could not find the keys. With no concerns that I had informed him I had a 9am appointment he said I had to drive to the Simmons location and would have to pay an up charge for a larger unit. I had no choice but to go ahead with this. Went to the Simmons location and picked up the box truck and expressed my displeasure with the fact I had to pay extra for u hauls mistake. With no concern at all desk Employee said there was nothing he could do and I would need to file a grievance. Because of the delay I was unable to get to the 9 am appointment causing me to pay a friend of my daughter with a truck $40 to pick up several items. This made it almost not necessary to rent a vehicle from you let a 10’ box truck at an up charge. Upon return of the vehicle I was checked out by the only pleasant and helpful employee I dealt with. I was credited by him as best as he could from what I was informed. Overall this was a terrible experience. I however give high marks to the final gentleman for his customer service. Not happy!

Richard B. on

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I was told I would get a .10 discount on my mileage because I made a reservation and the van was not back yet for me. When I got back I told the associate and he said OK, I checked my emailed receipt when I got back home and I was charged the full amount for mileage.

Robert M. on

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Everything was fine

Mary S. on

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Kevin at the Menands location called me just after 9:30 when I was supposed to pick up the van and as I was just a block or so away from the facility to tell me the people who rented the vans on Saturday had not returned them yet for Sunday rentals. He found another van available at a UHaul 3 miles away, so I went there. The line at the Albany place was 13 people long with ONE person checking people in and out. I called Kevin to see if I could do the auto checkin which I had signed up for. He helped me through that but the check-in was not available somehow. He then called to say a van had been returned, so I left the long line and returned to Menands. He was professional and helpful throughout this frustrating situation and did his best to get me a van as quickly as possible. He is a true problem solver. None of this was his fault and was solely due to other customers not doing what they had agreed to do. Kevin was great to work with and put my need for a van at the top of his priority list. When I rent again in that area, I will go back there and hope to work with him.

SHARON H. on

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Items inside my unit got incredibly dirty. More so than other facilities I've used. Also mouse droppings in the unit.

Thomas D. on

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Great service. Quick and easy.

William T. on

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Customer did not leave a comment.

Evelyn K. on

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Folks were cordial and professional.

John R. on

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Excellent

Ashley L. on

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The young man who helped me was super polite and helpful

Jay R. on

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Superior service!

Jeannette C. on

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Customer did not leave a comment.

DENNIS J. on

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very helpful

Joseph M. on

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James G. on

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Employees were very courteous and helpful. A pleasure to work with.

Michael J. on

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Creighton N. on

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Abiodun K. on

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The office manager and his staff at this location are consumate professionals and I appreciate their genuine customer service. Thanks!

Sara C. on

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Very nice and clean

Jarell P. on

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Customer did not leave a comment.

jerome C. on

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The online reservation system is very much set up to trick you into ordering extra stuff. It defaults extras.

Scott H. on

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Very professional

Daniela M. on

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maurice s. on

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Alice K. on

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Staff is excellent: courteous and helpful, and very knowledgeable. I was consistently surprised by how pleasant my interactions were with the staff at this facility.

Peter K. on

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Your managers is one of the most cooperative accommodating people have worked with. I look forward to being back this spring. EP Kelsey

Taqiyyah K. on

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MY ONLY ISSUE WOULD BE ID LIKE TO HAVE HAD LONGER HOURS FOR ALL THE WORKING FOLKS 9-5ERS AND A PLACE TO DUMP YOUR UNWANTED ITEMS AND OR TRASH... OTHER THAN THAT THE UHAL IS FANTASTIC!

Damien S. on

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Excellent service

Christian J. on

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I honestly can not suggest a way to improve the process. Renting and returning a truck was a breeze and significantly better than surrounding branches. Left the site with a great feeling about it.

Meghan I. on

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Furniture was moldy due to wooden floors in a non climate controlled unit rather that concrete flooring. Expensive. Made me pay a whole month to be there for only 6 days.

Sherry R. on

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Steve (the manager) was super nice, and went above and beyond to help me with all of my storage related needs. The location is convenient, but private, and all of the staff were nice.

Druis B. on

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The facility and staff always make me feel like I am a neighbor. I always return to when I need moving and storage. Kudos to Steve, his management and staff. My uhaul of choice in the Capital Region.

Sheri C. on

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Great staff

Paul L. on

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Management was very helpful

BRIAN H. on

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Dont like to be forced to write a comment. My objective reviews should suffice

Lynette H. on

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I was very pleased with the ease of being able to retrieve my belongings right next to a vehicle. The storage unit was cry and clean, and the locks provided for the extra fee were top quality.

Howard j. on

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No problems

venkata c. on

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No u-Box facility, lack of proper equipment.

Alice K. on

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Employee was very helpful and responsive to my needs. The facility is secure and convenient.

Jonathan B. on

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it was what I expected

Katherine T. on

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My unit had a modest amount of water in it when I returned to it. I have not found any property damage yet, but many boxes were growing small amounts of mold outside.

JAMIE M. on

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I thoroughly enjoyed storing my car there while I was abroad for a year. I wouldn't have felt comfortable leaving it anywhere but U-Haul!!! I will definitely leave it again next time!

Cindy W. on

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The online process is really simple, so check out on location is quick. I like the fact that one can only access the storage area with an electronic card, so I feel safe when I visit this location.

John R. on

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Outstanding service and quality! The employees were great; friendly and helpful!

Kathy D. on

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Hours were very convenient, people were friendly and helpful. My only drawback was that my unit had some damage to the door so it was difficult to open & close.

dayarree p. on

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Found a dead mouse and mouse droppings through out my storage.

greg d. on

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Employees were friendly and helpful. Good experience with services and the facility. Too bad moving is a such pain. 😎

LOURDES S. on

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There were no problem with my storage unit, Staff was helpful and friendly.

John R. on

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I'm honestly not sure

LENORE G. on

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I will recommend U-Haul Storage Facility

beverly w. on

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Very good Customer service

Joe G. on

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No complaints. The employee that set us up was very helpful

MICHELLE P. on

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My things were ruined in storage. So far I have yet to be contacted about my claim and waited on hold for 40 minutes yesterday before giving up.

ning x. on

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very convenient. staff provide great service

Tiffanie D. on

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Very friendly staff.

ALFREDO M. on

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Very nice people especially In the office. Steve is touchnouch.. owner

EDNA M. on

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Everything went well for me I had no problems I had the shed for four or five years if I need to I would do it again thank you so much