When there was a hiccup with my final charges, I pointed it out, they investigated and then quickly fixed it. Very professional!
Robert K. | Overall ExperienceSelf Storage Units in Menands, NY, 12204
U-Haul Moving & Storage of Menands
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.5 Average Customer Rating
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The site was no longer staffed. They raised the rent on me right after I moved in. Employees at the nearest location were generally too preoccupied to help me. Confusions with my debit card led to several late fees.
Sherry R. | Overall ExperienceI didn’t give an answer for #5 because the storage unit is in an outside facility. So I guess it could say it was clean in that there wasn't a lot of trash & grass area appeared well maintained, but when I think of the mice droppings in my unit around my personal items it's hard to say yes to this question.
Kori B. | Overall ExperienceEverything was good
DONNA D. | Overall ExperienceThank you. Everyone I worked with were very kind and respectful. And very helpful. Customer service was excellent. Purchased boxes and wrapping which were perfect for my move. Thank you again. Just one thing. The restroom at the storage site needs attention. Take care
Sue W. | Overall ExperienceThe general manager was so kind and helpful with me finding the perfect storage unit and the right truck for my move! This is my first time moving so I appreciate the wonderful help and advice. All staff was alert and welcoming when I walked in the door despite it being busy.
ashly g. | First ImpressionsPeople at the office were great, but the app and move out process was not smooth - App was constantly down and did not work when I needed to vacate the unit. Ended up being charged late fees but this was resolved by the office staff quickly. It's funny to me that this survey doesn't mention the app which is the only thing that caused trouble
Andrew D. | Overall ExperienceI needed the service and uhaul was there for me. Thank You
Robert G. | First ImpressionsThe office staff were very friendly and efficient. It was a pleasure to do business with them.
Tyler K. | Overall ExperienceGreat as Always
kenneth g. | Overall Experience