Customer Reviews for U-Haul Moving & Storage of Menands

1000 reviews

40 Simmons Ln   Menands, NY 12204
(@ Broadway)

(518) 463-1099

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(518) 463-1099

40 Simmons Ln
Menands, NY 12204
(@ Broadway)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

KELLYANN A.  |  Online Move In 
Rating:
3.0

The location was difficult to find and that was the only draw back. I will use this location again, now that I know where it is.

Maria H. 
Rating:
5.0

Nothing. Give these guys a raise!

JIMMIE S. 
Rating:
4.0

Very knowledgeable Friendly Quick and easy set up Even better service when I was leaving The gentleman helped me direct the uhaul since I had a 26ft one haha

Nicole C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stanley D. 
Rating:
5.0

The employees were friendly and helpful. It was a good experience.

PAULHENRY B. 
Rating:
5.0

Nice facility!!!

kenneth g.  |  First Impressions 
Rating:
5.0

Check-in and return process very smooth. Men in the office were wonderful. Website for booking was easy and quick.

John S. 
Rating:
4.0

Christian (uphaul Menands, NY rep) was awesome to deal with. Great guy.

george B. 
Rating:
4.0

Customer did not leave a comment.

Janice H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANELIS L. 
Rating:
4.0

Customer did not leave a comment.

lyman g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela S. 
Rating:
5.0

Kevin, Menands location, was awesome!

Dino K. 
Rating:
5.0

I like the service at 40 Simmons lane.

Donell W.  |  Overall Experience 
Rating:
3.0

The pictures are good, but they don't represent the condition of the windshield once you are in the vehicle. As I looked at the picture, things looked good, but yet there was crack and while from a rock in the windshield. But once you complete the visual inspection from the front of the vehicle, there is no easy way to see or document the issue.

Robert G. 
Rating:
5.0

Great place to rent everyone is nice there

JOHNJOSEPH F. 
Rating:
5.0

Not much. Service was exemplary.

JAMESJ P. 
Rating:
5.0

The manager was the most kindest and professional bar dealing with issues than I’ve ever encountered at any establishment

Donald W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEANM W. 
Rating:
5.0

Customer did not leave a comment.

andrew k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HM P.  |  First Impressions 
Rating:
5.0

The cover on our travel trailer had come off in bad weather and they called to let us know what happened,nice to know they monitor the lot and pay attention to details! Excellent and helpful staff.

suzanne g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROWENA H. 
Rating:
5.0

Friendly and helpful staff

Eric A.  |  First Impressions 
Rating:
1.0

I reserved my UHaul over 1 week in advance to moving. We had a very busy day planned and we're on a strict schedule. I filled out my whole check in, just for the keys to not be in the lock box. after calling customer service, I had been redirected 15 minutes AWAY from my house, to this location. This added extra mileage to my service that I did NOT intend for. The whole experience was a mess and I am extremely disappointed.

JACOBMICHAEL E. 
Rating:
5.0

Christian was absolutely amazing. He was helpful and explored all of my options with me, including alternate locations when we didn't think we'd have a truck. Steve was kind, personable, and knowledgeable when I called to say my movers hadn't shown up.

KRISTINAM H. 
Rating:
5.0

I needed help from the roadside service which I paid for according to my contract and they put me on hold for over 2hrs. I had to call a toll service which assisted me in speaking with a person and assisting me within an hour. THUMBS DOWN FOR UHAUL ROADSIDE ASSISTANCE!

ROWENA H. 
Rating:
5.0

No issues

Kazem A. 
Rating:
3.0

Customer did not leave a comment.

John A. 
Rating:
5.0

THAN YOU !

Franz Leo A.  |  Overall Experience 
Rating:
4.0

Great service very professional

PAULCURTIS V. 
Rating:
1.0

Steve is crooked.. Allows others in units they have no authorization to be in and then wanna charge me for uhaul ialready paid for..

ALECYAD G. 
Rating:
5.0

Kevin is great. He took care of me in rapid order. Nice man.

STEVENELLIOTT S. 
Rating:
5.0

The guy who help me yesterday 4/15 1pm his a good person good handling customer service, the customer was an asshole to him but he still remain calm and cool very good employee he deserve a raise

MELANIEGONZALES P. 
Rating:
5.0

Kevin was so helpful and friendly! We had a great and easy move in process. We couldn’t be happier!

Abby H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark j.  |  First Impressions 
Rating:
5.0

I had this storage unit for about 5 years. I've never had a bad experience here. Everyone was always polite and friendly. Any issues that arose were handled quickly and with a great attitude!

Angelina A.  |  Overall Experience 
Rating:
4.0

The person who checked me in was great and very helpful. The location is convenient. The uhaul was NOT clean. There was ketchup on the dashboard behind the steering wheel, dog hair throughout the cab, the cup holders were full of gunk, and the windows had foot prints all over them. I had to clean the uhaul interior before I could use it. The electronic return was glitching when I went to return the truck after hours. I called uhaul for assistance but ended up on hold over 30mins. Being that I was a young girl alone, at night, in a warehouse area, I think there should be a quicker or safer way to return a vehicle after hours.

ALYSSAL M. 
Rating:
5.0

Thank u for the great service.

Elvis V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eboni N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EBONIASIASHANIQU N. 
Rating:
5.0

Customer did not leave a comment.

William g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jimmy G. 
Rating:
5.0

Customer did not leave a comment.

Monique G. 
Rating:
4.0

Customer did not leave a comment.

TYRONE D. 
Rating:
5.0

Customer did not leave a comment.

GILDA-LEE H. 
Rating:
3.0

I have not recently rented from you

MICHAELLOUIS N. 
Rating:
4.0

Truck we were given had problems previously. Mechanic came out and it was resolved. Excellent customer service just equipment malfunction of back door.

AMBERC L. 
Rating:
5.0

Customer did not leave a comment.

kaleeah l.  |  Overall Experience 
Rating:
3.0

A shorter virtual check in process. Perhaps be able to check in with contacts ahead of time.

Alex-Marie B. 
Rating:
5.0

Customer did not leave a comment.

SHAMILA H.  |  First Impressions 
Rating:
5.0

Kev, Chris, and Steven always take good care of me not a problem so far rent trucks often not a problem down there any of the times they do good

frank C. 
Rating:
5.0

Customer did not leave a comment.

ERIC G. 
Rating:
5.0

Customer did not leave a comment.

Harold R. 
Rating:
5.0

They were very attentive to my needs attendant Kevin was very very informal I appreciate them at the 1Menands storage U-Haul

TONYA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK J. 
Rating:
5.0

Customer did not leave a comment.

SONYA T. 
Rating:
5.0

Customer did not leave a comment.

SHANTE B. 
Rating:
5.0

Customer did not leave a comment.

LANER M. 
Rating:
5.0

Customer did not leave a comment.

Katherine D. 
Rating:
5.0

Helpful & courteous customer service; reasonable pricing

joanne J. 
Rating:
5.0

Everything I expected. Zero issues the past 3 years. Will store here again in a heartbeat!

Felix O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLASANDREW T. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
1.0

Customer service was very rude and refused to extend my rental so unprofessional and really bad experience

Ibrahim E. 
Rating:
5.0

Great staff at Menands, very professional and courteous. I would rent again from Menands anytime.

FRANKJ S. 
Rating:
4.0

I had a great experience with the workers and facility itself. However, I also rented a truck and the cab was very dirty.

Maria M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gail M. 
Rating:
5.0

Customer did not leave a comment.

Paul K.  |  Overall Experience 
Rating:
4.0

How can I reach out to the person who bid on my left property I would like to get some things back..thanks

DAVID L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRETT F.  |  Overall Experience 
Rating:
5.0

My service rep Steven Shemelia was very helpful, the check out process was fast and easy. He was very courteous, friendly and went above the call of duty to allow me to pick up my ez pass that I forgot after closing hours. Thanks Steven.

Godwin F. 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
4.0

Customer did not leave a comment.

JAMESJ B. 
Rating:
5.0

Customer did not leave a comment.

john b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence D. 
Rating:
5.0

Easy.

John B. 
Rating:
4.0

Customer did not leave a comment.

dorothy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Peter P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alec D. 
Rating:
4.0

Manager was great in resolving a problem I had!

KELLYANN A. 
Rating:
5.0

The staff are great and very helpful.

David B.  |  Overall Experience 
Rating:
5.0

Chris provided amazing service. 10/10 would highly recommend this location.

Jared B. 
Rating:
5.0

There was a mistake on the contract that resulted in an extra charge. The charge was quickly refunded. Thanks U Haul.

TOBIN D. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Good Place

Jocelyn m.  |  First Impressions 
Rating:
5.0

Only problem I had is the remote to the exit gate did not work well ! But person in office helped

dorothy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john R. 
Rating:
5.0

Customer did not leave a comment.

GAUS-ALI M. 
Rating:
5.0

Great and fast customer service.

Nicholas S. 
Rating:
4.0

Slight issue closing the unit because the locking bar wasn’t fully opened when the door was so it got stuck when the door went down, unit was well lit even after dark and is a great location...the man at the counter was super helpful at finding a unit that fit the size of our needs :)

brittany h.  |  First Impressions 
Rating:
5.0

Staff at the Menands U-haul were very professional and courteous. One staff member by the name of Chris was very helpful and extremely knowledgeable in regards to my needs. I highly recommend U-haul facilities in Menands.

arthur d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roberto o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GIOACCHINO L. 
Rating:
5.0

Customer did not leave a comment.

Christina W. 
Rating:
3.0

The app was just a bit confusing to use especially for the return. I was unsure what the rental contract was because this wasn't mentioned in the app but stickers for its return were all over the key drop. I didn't like the fact that the 10 foot truck didn't come with a lock, it should be plastered all over the adds that it does not. It didn't make sense to me that cheaper alternatives came with locks and this truck did not.

Ryan G. 
Rating:
4.0

Customer did not leave a comment.

Diane D. 
Rating:
5.0

Each time I was there the employees were courteous and professional. Won’t go anywhere else in the future. Highly recommended

Tara M.  |  Overall Experience 
Rating:
5.0

Everything was great.

Robert L. 
Rating:
2.0

The location was dark, with no internal lights turned on when i went for pick-up and at drop-off. The agent working there tended to mumble and was difficult to understand without asking again. He tended to point and was not specific in his instructions. Essentially, I felt like I was annoying him by being there.

RAYMONDS M. 
Rating:
5.0

Great customer service provided by Kevin

DANIELLE G. 
Rating:
5.0

Customer did not leave a comment.

RICHARDSCOTT G. 
Rating:
4.0

The employee that helped me was helpful and friendly. There should be more signs to the location. Had a difficult time finding it. Rental was easy.

CATHERINE G. 
Rating:
3.0

I did everything online so I could just pick up. I got there and the clerk went over everything I had done online, asking for all ID n info taking 25 min to finally get me out the door.

Robbin C. 
Rating:
5.0

Great experience. Thank you!

Scott S. 
Rating:
5.0

Every thing satisfies thank you

shamila h.  |  Overall Experience 
Rating:
5.0

Great customer service, easy transaction.

Anthony D. 
Rating:
5.0

Steve and the other gentleman working on the evening of 9/4 were terrific. Quick, efficient, friendly and helpful. Will recommend this based on the experience these two provided. Please give them praise.

Tara M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVONTODD J. 
Rating:
4.0

Customer did not leave a comment.

timothy r.  |  Overall Experience 
Rating:
5.0

No improvement required

stephon B. 
Rating:
5.0

Customer did not leave a comment.

TYLER S. 
Rating:
5.0

Customer service both check out and return was excellent. Best uhaul I have ever been to.

Pierre M. 
Rating:
5.0

Fast check out, great customer service. Will definitely return to this location in the future

MIRIAM R. 
Rating:
5.0

Give me a free truck

KEVONTODD J. 
Rating:
5.0

Customer did not leave a comment.

Glen S. 
Rating:
5.0

Easy access, helpful staff, automatic payment and secure storage that worked great for me.

Robert S.  |  Overall Experience 
Rating:
3.0

First truck I received was less fuel and back of truck was dirty. Associate didn't walk out to go over truck since I purchased insurance. I had to go back in redo contract get another truck. Back of truck signs in back stakes dirt and cab were even worse. He asked did I want him to sweep it Well yes I would not of come back in. Also he stated that it was sanitized. The cab was dirty peanuts on floor cup holder dirty he only wiped quick wiped to driver floor barely across cup holder I gave up. Not even an apology. Lazy. Truck stalled on a turn . Windshield filthy. Bad start of my move then worked on emptying storage up there to bring down to Poughkeepsie and then do a move. Missed the Poughkeepsie store by 20 minutes due to all this. Wasn't pleased. Left the truck there locked and in a safe spot. Was called and spoked to in an unpleasant and threatening manner by Poughkeepsie GM Vehicle was in a safe spot and not blocking anything.. This 24 year old needs to learn to speak to customers with respect. Filed a customer action file case .

Alana T. 
Rating:
5.0

Customer did not leave a comment.

BRIAN F. 
Rating:
5.0

Great team

john b.  |  First Impressions 
Rating:
5.0

Very friendly team

John B. 
Rating:
5.0

Nothing against Menands location, but I'm annoyed that 2 days before pickup I was told I'd have to travel to a different location for pickup VS where I originally ordered the truck.

Robert Z. 
Rating:
5.0

Customer did not leave a comment.

MATTHENAP B.  |  First Impressions 
Rating:
4.0

The person working here was also not wearing a mask. He was polite though.

KATELYNNE M. 
Rating:
5.0

Fantastic support and service!

John M. 
Rating:
5.0

The agent was very cordial and accommodating.

Comfort O. 
Rating:
3.0

Customer did not leave a comment.

bcharnice W. 
Rating:
5.0

Customer did not leave a comment.

Jeannette C.  |  Overall Experience 
Rating:
1.0

Absolutely horrible experience. The side-view mirrors were broken and were DANGEROUS to drive! Also the estimated cost did NOT reflect what I was billed. Wish they would give me a refund but their customer service department is also poor.

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

Adrienne K. 
Rating:
5.0

Customer did not leave a comment.

shirley l.  |  Overall Experience 
Rating:
5.0

Excellent service! Moving is so stressful and both gentlemen we talked to today were so kind and made our day a little better!!!

Jesse K. 
Rating:
5.0

Menands U-haul made renting a truck for the day quick and easy. Very pleasant to deal with! Thank you!

PAULINEM B. 
Rating:
4.0

Customer did not leave a comment.

Brandon P. 
Rating:
1.0

My vechile was dirty and had garbage in it and the back of the vechile was dirty there was damage to the outside of the vechile. We are in the middle of a pandemic and I had to take this dirty uhaul to move my furniture and my newborn babies items and ontop of it clean it.. truly disappointing

Candice R. 
Rating:
4.0

Customer did not leave a comment.

roseanne g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natasha J. 
Rating:
4.0

Customer did not leave a comment.

WILLIAMJ B. 
Rating:
5.0

Customer did not leave a comment.

Erin P. 
Rating:
5.0

Easy to arrange rental online. Steve was a pleasant person to work with.

Theresa M. 
Rating:
4.0

Customer did not leave a comment.

CLAUDIAANNE L. 
Rating:
5.0

Good experience..., but I used the truck for a 250 mile round trip. I wish your location offered more than the 100 free miles...., I was told dollar-rent-a car offers unlimited free miles....

JOHNWALL III L. 
Rating:
4.0

I tried to complete my rental through the app. It stopped at a capture. If the location hadn't been open I would have had issues.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Elvis V.  |  First Impressions 
Rating:
5.0

I made a conscious decision not to use another location, and was very glad I choose this one.

Henry K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

yaSHEREE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin S.  |  First Impressions 
Rating:
5.0

Everytime I went to my unit the people in the office were great. A big shout out to all that work there , great job.

owen s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myrna C.  |  Overall Experience 
Rating:
3.0

The size of the unit worked well for my materials. I used the unit for a year. During move-out day, there was a dead mouse under my Christmas tree bag. Totally gross. Staff were always nice and helpful.

Kelly H.  |  Overall Experience 
Rating:
5.0

Rental is secure and clean.

Henry K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin H.  |  Overall Experience 
Rating:
3.0

My trip to start a storage was slightly off. I had to call the number for the person to come back to the office and he declined twice. So I decided to take a ride around the back to see if they were coming after waiting so I get to where my current storage unit is and there he is entertaining a female customer and had the nerve to tell me once I pulled up that there should be someone in the office. I get rushed back up to the office to find that the door was open and there indeed was another person in the office. He was on his personal laptop and looked displeased when I walked in. They poorly handled the transaction in general I needed the storage unit so I wasn’t so bothered I knew a survey would come along and I would voice my opinion there. Steve is usually the one I deal with.

Kenesha H.  |  First Impressions 
Rating:
1.0

The service was good but i moved out of storage and they never closed my acct out and started sending me nasty emails saying i owed money because i didint pay storage charged me late fees and my property was already moved out other than that it was ok

Pam M.  |  Overall Experience 
Rating:
5.0

Great, clean and secure facility. Met our needs.

ALBANY M.  |  Overall Experience 
Rating:
5.0

The owner was really helpful.

Julie B.  |  First Impressions 
Rating:
5.0

This is the second time I have used this storage facility. I came back after trying another one that was much closer to me, because this one is just perfect in every way.

Sherry R.  |  Overall Experience 
Rating:
5.0

Thanks Uhaul

Melinda g.  |  Overall Experience 
Rating:
5.0

A courteous, helpful customer service staff! I was very pleased with my entire rental and subsequent storage space. I appreciate the staff at this location - they were great. I'd rent from them again.

Alex H.  |  Overall Experience 
Rating:
5.0

Thank you.. easy and convenient!

kelly c.  |  Overall Experience 
Rating:
5.0

Great. I had never rented a storage unit before and they were super friendly and explained everything, set me up on automatic payments and pleasant when I was finished with the unit. A+.

philippe g.  |  Overall Experience 
Rating:
4.0

We we're able to obtain our unit late and last minute. U haul was the the only storage facility able to accommodate our needs add we were very satisfied.

bebhinn f.  |  Overall Experience 
Rating:
5.0

Can all of the attendance were very courteous rooms and the lot was very clean all around excellent service

Ken O.  |  Overall Experience 
Rating:
1.0

Never answered the phone. All calls to the local number all went to a national call center with a recording and long hold times. Wasted hours waiting to resolve questions. Answer the phone!!!

Tim M.  |  Overall Experience 
Rating:
5.0

Everyone is so friendly and the gentlemen remember me from before

Barbara C.  |  First Impressions 
Rating:
5.0

The staff at this facility were excellent and super helpful. I stored our camper van at this location and felt that the process was easy and that our van was secure. The rates were great as well!

danette b.  |  Overall Experience 
Rating:
5.0

The staff was helpful and knowledgeable.

james t.  |  Overall Experience 
Rating:
4.0

Na

Wayne R.  |  First Impressions 
Rating:
5.0

Exceeded my expectations ! The young man (Kevin) who works there was very supportive and helpful and his service was outstanding! Thank you!

Sarah M.  |  First Impressions 
Rating:
5.0

The staff very friendly helpful and quick service any time I need moving or storage service I will definitely always use U-Haul on Simmons’s lane

Tonya H.  |  Overall Experience 
Rating:
5.0

Great service I would recommend this location to everyone.

ROBERT H.  |  Overall Experience 
Rating:
5.0

quick service and positive attitude make you feel at ease with the quality of service

Tonya H.  |  First Impressions 
Rating:
5.0

Nice service. Good people. Big clean storage units.

Tadam R.  |  First Impressions 
Rating:
3.0

The storage unit was as expected.

Kelly H.  |  First Impressions 
Rating:
5.0

I'm very happy with the service from the staff and the condition of the facility. Certainly a far cry from other local U-Haul locations in the Capital District.

Matthew K.  |  First Impressions 
Rating:
5.0

The manager of this facility is one of the nicest people I've dealt with. I came back to this facility because, even though there's one closer to me, I like the customer service here better.

Sherry R.  |  First Impressions 
Rating:
3.0

Items inside my unit got incredibly dirty. More so than other facilities I've used. Also mouse droppings in the unit.

SHARON H.  |  Overall Experience 
Rating:
5.0

Excellent

John R.  |  Overall Experience 
Rating:
5.0

Superior service!

Jay R.  |  First Impressions 
Rating:
5.0

very helpful

DENNIS J.  |  Overall Experience 
Rating:
5.0

The office manager and his staff at this location are consumate professionals and I appreciate their genuine customer service. Thanks!

Abiodun K.  |  Overall Experience 
Rating:
3.0

Very nice and clean

Sara C.  |  Overall Experience 
Rating:
5.0

Staff is excellent: courteous and helpful, and very knowledgeable. I was consistently surprised by how pleasant my interactions were with the staff at this facility.

Alice K.  |  Overall Experience 
Rating:
5.0

Your managers is one of the most cooperative accommodating people have worked with. I look forward to being back this spring. EP Kelsey

Peter K.  |  Reservation 
Rating:
4.0

MY ONLY ISSUE WOULD BE ID LIKE TO HAVE HAD LONGER HOURS FOR ALL THE WORKING FOLKS 9-5ERS AND A PLACE TO DUMP YOUR UNWANTED ITEMS AND OR TRASH... OTHER THAN THAT THE UHAL IS FANTASTIC!

Taqiyyah K.  |  Overall Experience 
Rating:
5.0

Excellent service

Damien S.  |  First Impressions 
Rating:
5.0

I honestly can not suggest a way to improve the process. Renting and returning a truck was a breeze and significantly better than surrounding branches. Left the site with a great feeling about it.

Christian J.  |  Overall Experience 
Rating:
1.0

Furniture was moldy due to wooden floors in a non climate controlled unit rather that concrete flooring. Expensive. Made me pay a whole month to be there for only 6 days.

Meghan I.  |  Overall Experience 
Rating:
5.0

Steve (the manager) was super nice, and went above and beyond to help me with all of my storage related needs. The location is convenient, but private, and all of the staff were nice.

Sherry R.  |  Overall Experience 
Rating:
5.0

The facility and staff always make me feel like I am a neighbor. I always return to when I need moving and storage. Kudos to Steve, his management and staff. My uhaul of choice in the Capital Region.

Druis B.  |  Overall Experience 
Rating:
4.0

Great staff

Sheri C.  |  Overall Experience 
Rating:
5.0

Management was very helpful

Paul L.  |  Overall Experience 
Rating:
4.0

Dont like to be forced to write a comment. My objective reviews should suffice

BRIAN H.  |  Overall Experience 
Rating:
5.0

I was very pleased with the ease of being able to retrieve my belongings right next to a vehicle. The storage unit was cry and clean, and the locks provided for the extra fee were top quality.

Lynette H.  |  Overall Experience 
Rating:
4.0

No problems

Howard j.  |  Overall Experience 
Rating:
3.0

No u-Box facility, lack of proper equipment.

venkata c.  |  Overall Experience 
Rating:
5.0

Employee was very helpful and responsive to my needs. The facility is secure and convenient.

Alice K.  |  Reservation 
Rating:
4.0

it was what I expected

Jonathan B.  |  Overall Experience 
Rating:
3.0

My unit had a modest amount of water in it when I returned to it. I have not found any property damage yet, but many boxes were growing small amounts of mold outside.

Katherine T.  |  Overall Experience 
Rating:
5.0

I thoroughly enjoyed storing my car there while I was abroad for a year. I wouldn't have felt comfortable leaving it anywhere but U-Haul!!! I will definitely leave it again next time!

JAMIE M.  |  Overall Experience 
Rating:
5.0

The online process is really simple, so check out on location is quick. I like the fact that one can only access the storage area with an electronic card, so I feel safe when I visit this location.

Cindy W.  |  Reservation 
Rating:
5.0

Outstanding service and quality! The employees were great; friendly and helpful!

John R.  |  Overall Experience 
Rating:
4.0

Hours were very convenient, people were friendly and helpful. My only drawback was that my unit had some damage to the door so it was difficult to open & close.

Kathy D.  |  Overall Experience 
Rating:
2.0

Found a dead mouse and mouse droppings through out my storage.

dayarree p.  |  Overall Experience 
Rating:
5.0

Employees were friendly and helpful. Good experience with services and the facility. Too bad moving is a such pain. 😎

greg d.  |  Reservation 
Rating:
5.0

There were no problem with my storage unit, Staff was helpful and friendly.

LOURDES S.  |  Overall Experience 
Rating:
5.0

I'm honestly not sure

John R.  |  Reservation 
Rating:
5.0

No complaints. The employee that set us up was very helpful

Joe G.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top