Customer Reviews for U-Haul Moving & Storage of Menomonee Valley

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Menomonee Valley

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Jason B. | First Impressions |
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got to the facility and was never informed that it was all self service and i needed to go to another location to check in. the. after waiting to finally get a storage unit; i go back to the facility and the u it i was issued was already being used and locked. took me another 1/2 hour to get someone on the phone to correct the situation. never an apology or anything, plus i had to upgrade to a different storage unit than i reserved due to not being told i would need to climb stair with my belongings to make the unit work. very unsatisfied with UHaul and would DEFINITELY think twice before referring or utilizing your services again.

jose m. | Overall Experience |
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Customer did not leave a comment.

Kathryn Z. | Overall Experience |
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Customer did not leave a comment.

sharron j. | Overall Experience |
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U-Haul storage is a wonderful place to store things that you need to be stored my stuff stayed in there almost 4 years it was wonderful people yes I would prefer a friend

Katherine S. | First Impressions |
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Customer did not leave a comment.

Patrick F. | Online Move In |
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Customer did not leave a comment.

Josh E. | Overall Experience |
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Worst customer service Ive ever experienced in this industry!

steven b. | Overall Experience |
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Customer did not leave a comment.

Kip K. | First Impressions |
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sharon k. | Overall Experience |
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tiffany g. | Overall Experience |
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The best in the business! If ever needed I will be back😀

Devonia H. | Overall Experience |
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When you need storage or a uhual, recommended the only way too go.

Rebecca R. | Online Move In |
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Customer did not leave a comment.

joy s. | Overall Experience |
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Arnold L. | First Impressions |
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Everything was clean, well maintained, and very friendly staff. They may have taken a little bit longer than I would have liked talking to customers but I guess it's not New York.

Shimyka R. | First Impressions |
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Customer did not leave a comment.

James S. | Overall Experience |
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The experience with U- Haul was very good, I kept my precious items at their facilities for eighteen months and everytime that I visited it was very well maintained .

Robert D. | First Impressions |
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The manager on duty there at the State street location in Milwaukee, WI. was magnificent. He should be commended for his customer service and business acumen. He was well trained and an asset to your company.

Vanessa k. | Online Move In |
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Unit wasn’t ready. Two different managers listed for after hours assistance (neither work there anymore). Drove all the way from Chicago to Milwaukee and wasn’t able to move my things into the storage. Now doing covid response nursing with all my belongings in my car. The next day spoke to the GM who was rude and I had to fight for a refund. Terrible service. Will never recommend or store with uhaul

juanita j. | Overall Experience |
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Thanks

barbara r. | First Impressions |
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Customer did not leave a comment.

Krystal C. | Overall Experience |
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Thank you

Ivette I. | Overall Experience |
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The staff was super nice! I believe her name started with a C her last name Smith. She was joyful and very attentive to everyone who walked through her door!

Allan Christopher P. | First Impressions |
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Bad experience. The manager is not present in the office. The warehouse is 15 minutes drive away. Instruction was not clear how to open the storage area. Nobody is answering the phone

lori k. | Overall Experience |
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Whole experience annoying, never could get into the facility. Tried for weeks to cancel the space and no one would answer the phone. The only time I heard back was to tell me my rent was overdue.

Arica S. | Overall Experience |
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I wish it was better communicated when I booked my storage unit that I had to go somewhere else to check. Other than that a positive experience.

Maria T. | Overall Experience |
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As I was extremely satisfied with this facility., I was charged another month when I called 9/16/19 to notify I was done renting. The lady assured it was noted. I need that money to move

Keith M. | Overall Experience |
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Very bad customer service. I rented a 20 foot truck n was offered a month free storage 10x 10 x 10 after loading the truck and going to unload it i was giving a locker n i was forced to rent a storage

Amelia S. | Overall Experience |
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I was impressed by the facility. However, I was really frustrated when checking out. I called to notify them and was told I would be contacted, but I wasn't and had to call again to avoid a late fee.

Gregory E. | Overall Experience |
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Great help

Kara J. | First Impressions |
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Uhaul has totally automated their storage rental process. Where else can you rent a locker online, on a Sunday, check yourself into your locker, and have a free lock waiting in your storage unit?

Keith M. | First Impressions |
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I wasn't informed when to get my code from. I was giving a storage unit that was to small. I couldn't get anyone from u haul on the phone so I was stuck riding around with a loaded truck.

Linda L. | First Impressions |
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Needed information earlier concerning access into the storage facility.

Janae J. | First Impressions |
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Vince on State Street was a very big help.Thank you Vince you made my day.

PAULINE R. | Overall Experience |
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It was a very nice Storage and I will use you again

April C. | First Impressions |
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Manager VINCENT assisted me when i was unable to access my storage the other day, he immediately gave mw his access info and I appreciate that! Everything went smooth and i will definitely be back!

Vanessa J. | First Impressions |
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It work out nice.

Lupita S. | First Impressions |
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I love the cleanliness and the carts were so helpful. Thank You

Richard B. | Overall Experience |
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Great service, and free month storage, worked out very well.

Bob K. | Overall Experience |
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Thank you Guy's. Great service! !!

Michael X. | First Impressions |
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Customer service need to be better.

Jadea M. | First Impressions |
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The service was incredible. I am so happy to do business with you guys

takisha a. | Overall Experience |
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Facility was nice and clean.

Ayana B. | Overall Experience |
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Thank you !

Latoya H. | Reservation |
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They did a great job with helping me out over the phone and answering any ?'s that i had.

Adam S. | Reservation |
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We rented a storage unit via mobile phone. Quick and easy and gave me all the info i needed to access my unit. There was even a new unopened lock waiting for me in my unit!

Reza F. | Overall Experience |
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I was being charged, after the storage was emptied.

tim a. | Overall Experience |
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overall good experience with the uhaul storage facility

Dorneice T. | Overall Experience |
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The experience was very convenient for me. It was a quick process to get started and the staff were very friendly.

White J. | Overall Experience |
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Unit was auctioned off and no communication was made. Said certified letters were sent out and we never received them. Manager was very rude to my daughter and now all of her things are gone.

Khadijah B. | Overall Experience |
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I absolutely love it! Very secure and Clean!

Michael F. | Overall Experience |
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diallo o. | Overall Experience |
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Wonderful experience.

No reviews have been submitted for this location.

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