Customer Reviews for U-Haul Moving & Storage of Merritt Island
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

1.0

The location was fine and well maintained but the inability of the app to find my location made this my worst u-haul rental experience. It took nearly an hour to rent the van. I had to call customer service to help. The app would error after multiple attempts and completely start the process over.

Rating:

3.0

Our issue with this rental was that the location we originally chose when booking, was changed later to a location that was further away. When we arrived at that location, they had no vans and had to send us to this location. Because of a few more snafus, we ended up having to make four stops at two U-Haul locations taking an hour on each end to successfully rent this van. We had no problem with the people that helped us and appreciated their efforts, but the overall U-Haul system was lacking. It also added insult to injury that we had to pay for those extra miles to rent and return the van.

Rating:

1.0

Very poor user interface with the app. No one at physical locations willing to answer the phone, only can work with corporate who can't do anything for physical locations.

Rating:

3.0

I was supposed to get an email confirming that my corporate credit card was removed from the account. The young lady told me it was, but I still haven't received an email. And they were supposed to verify that I emptied. The unit cleaned it out and removed the lock that was not done either. Now I'm a very repeat customer and I love using U-haul, but the service is getting worse and worse. So you guys need to step it up and either hire more people. Or go down to these places and give them some help.And by the way, you try running a truck online or returning the truck online.Cause I had see what it's like.

Rating:

3.0

Blinker didn’t work, rear tire was low

Rating:

3.0

1st I had to return the lock I was told I had to buy at the near by U-Haul store because there was one already in my unit. Rating average because I was denied access 2 weeks after contracting & 1 week after actually moving in for to staff error. I have been compensated with a free month making me satisfied with the handling of situation.

Rating:

2.0

Great facility clean and neat

Rating:

4.0

I moved out on the 23 of Feb.2024 my storage was a foot short but it served its purpose. Very nice and clean units. I would rent from you all again and would recommend your company. You guys rock. I just didn't like my amount I had to pay. It was alit cause I didn't have much help moving. Thank you all.

Rating:

5.0

Very clean, easy access, excellent staff.

Rating:

2.0

Issues (even a non functioning tire pressure system can cause problems)and should not be allowed to be rented until fixed…In every other way this could have been a 5 star situation but the extra worry about the tire safety was really a pain . At least remove the fuse and shut it off there by allowing a person to check it out once and also see his mileage and other important issues if they come up…

Rating:

5.0

We needed a place to store our e-bikes while on a cruise. Was very easy and not too expensive.

Rating:

4.0

No one on site to help otherwise a pleasant experience

Rating:

5.0

Next time I need storage I will be back !!

Rating:

5.0

Well managed, always clean

Rating:

4.0

It was not easy ending the rental, hard to know if I indeed canceled it. I finally got an email saying it was cancelled, but then a week later got another email saying I got billed another month. And I moved out well before Jan 29th, I actually moved out on January 25th. Some of these answers could have been Non-Applicable (never went to any office or met any staff)

Rating:

1.0

Lock was rusted. Had to call number on one of the vans to get someone to unlock to get the key. Truck smelled like a cigarette pack. I actually got a bit of a sinus infection using the truck from the second hand smoke embedded in the interior. I was overcharged on fuel upon return. I noted in the return comments that i had taken a photo of the fuel gauge when i picked up the van, and it was returned with the exact amount of fuel, yet was overcharged for additional fuel.

Rating:

2.0

I reserved it online. Move in date was 12/1. Called earlier in the day about procedure. They said I’d be able to complete the online check in when I got there. The “office was open to 8.” I get there, no one is there. There’s no office. I can’t complete online check in. Every time you call you get a message and then routed to another number. Still couldn’t complete online check in. Had to drive to the rockledge location… “it’s only 8 minutes.” Nope. Rush hour traffic on 528??? 40 min. The guy at the counter was actually very polite and professional. Drive back over and moved in without any other hiccups.

Rating:

4.0

Timer on the over head lights were a pain in ______! That would turn off too frequently.

Rating:

5.0

The young man that assisted me was very pleasant and efficient. Thank you!

Rating:

5.0

Great place. Thanks

Rating:

1.0

The Ford Cargo Van broke down within 20 miles and had to be towed. Was replaced by GMC Cargo Van that worked fine, but was filthy & smelled inside, horn did not work and was out of windshield wiper fluid. This "unmanned" facility sucks and there was NO "orange key drop-off box" to put the keys in upon my return.

Rating:

5.0

Top Notch

Rating:

2.0

Staff was friendly but didn’t seem well trained. I was told I had a unit reserved, but then the unit wasn’t available. I was told that the unit was climate control, the only part of the storage facility that had air was the first few bays you walk through. My unit was in a hallway that was hot and humid. The day before I moved out it was raining and stopped by to drop some things off and I could hear the water dripping a few units over. I used the call button in the hallway to let the office know, they said that they were told the same thing the day before. I asked, “so, did maintenance come and check on it?” And was told that there was a work order in for it. Next day I found another facility, when I moved out of your place my boxes were soft from the moisture in the unit.

Rating:

5.0

Haven’t moved in yet.

Rating:

5.0

Great facility that was safe and secure. Safe was always super helpful over the phone and quick to respond. Thanks for the great experience.

Rating:

5.0

Excellent staff onsite a Merritt Island. Always helpful and knowledgeable.

Rating:

5.0

Excellent staff onsite in Merritt Island. Always accessible and very helpful and knowledgeable.

Rating:

5.0

Misty was excellent, per usual. Chef kisses.

Rating:

1.0

1. Have a table in shade to photo documents. 2. Lubricate key padlock so not so difficult to open. 3. Don't hide that there is a gasoline charge. Let people know that they can buy their own gas at normal rates.

Rating:

5.0

Love being there

Rating:

1.0

Rented an occupied unit. Told to cut the locks off myself and dispose of the contents. I think U haul should assume that responsibility.

Rating:

4.0

Staff the counter, as App always fails

Rating:

3.0

I have an issue with the amount of fuel that was left in vehicle. It was almost completely empty and I put 10 gallons in to make sure this didn’t happen to the next user. The U-Haul app failed after I got the key so I didn’t get to take the before pictures. Also, I want to make sure I’m paid up for my 8/08 rental

Rating:

5.0

Extremely clean, well secured. Only negative I would say is the ridiculous amount of excessive text you have sent to my phone asking me to leave a review! I guess it worked because here I am… but next review will be a 1 if it continues.

Rating:

4.0

thank you

Rating:

4.0

Other than my calls to the office on 8/5 being put on hold for too long, I was very satisfied with conducting my business here.

Rating:

1.0

The facility placed a secondary lock on my unit for ‘security’ reasons instead of giving me a call to address the issue with a customer service mindset and worst of all failed to help me remove it in a timely fashion . In a nutshell I needed to get access to my stuff in the middle of Monday , and that didn’t happen and ruined my day . Sounds like people who work here didn’t care at all, I’ll never go here again.

Rating:

2.0

I called in a day ahead of time to make sure everything was ready and see if there was any additional info I needed to know. I was not told that I would have to go to the Dixie location to get an access code first because no one is on site at the storage facility. After a 3 day drive across country I did not want to have to drive back and forth across the bridge and traffic. Once I did get to my storage unit it was locked down from someone not paying rent so I had to reach out again to get a new unit assigned. None of it was an enjoyable process.

Rating:

3.0

This particular Uhaul storage facility does not have an office. I have rented there twice, once for a whole year and hardly ever saw staff on property. Renting the unit was easy and directions were understandable. My only complaint was that the loud unit alarms were going off constantly and supposidly there was an issue that they couldnt fix right away.

Rating:

1.0

The management and customer service is beyond terrible. They will put you on speaker and have 4 people talking to you at once to “try” and resolve an issue. My storage unit wasn’t ready and they lost my reservation so I had to spend extra time and money for a bigger unit. My unit is supposed to be climate controlled. It is not. It is as hot or hotter at times than outside. They said they’re trying to resolve the issue but it’s been over a month. The last call I made to inform them of the A/C situation was completely unprofessional. They told me if I did t like it I could move out. What a terrible thing to say to a paying customer.

Rating:

3.0

I don’t like your system you cannot pay over the phone and no one answers the phone at the office

Rating:

3.0

Issues with the app which caused me a lot of stress.

Rating:

1.0

None of keypads on site recognized my code. No u haul personnel on site had to drive across town to get customer service, all the phone numbers went to voice mail. They checked my code, said it was correct, I must have entered it wrong they said, back across town, tried again, same result… no one answers phones, back across town, this time we got a new code number, returned back across town… didn’t work, back across town (3rd trip)… said should work and now no one was available to go with me. Back I went one last time, code didn’t work but this time they answered the call box, he gave another code to use, this one worked. btw, I had a u haul rental van for the day, now loaded with contents to go into this storage unit. …. I finally got it out of there at 11:14 pm…. Not a happy camper, sharks have been done by 8…. Still don’t know if my code will work, not planning on driving back up there in the near future.

Rating:

1.0

Your customer service sucks

Rating:

1.0

Your Employee MISTY DiFFIN, needs training On Costumer Service, we deserve respect, we are Paying costumers, we are not there FREE By the way, you owe me $154.37 for UNIT 1474 I had 2 Units

Rating:

2.0

Never able to get ahold of the property manager for Sykes Creek location. Moved out, followed all rules but continued to get past due amounts showing. Called several times no call back. Finally reached corporate and they helped to cancel the storage reservation and resolve issues.

Rating:

5.0

Everything was fine thank you so much for providing your service!

Rating:

2.0

Local uhaul was difficult to contact. It took two phone calls to cancel my contract.

Rating:

5.0

The staff was extremely helpful

Rating:

4.0

Have a phone line available for assistance during the rental and return process. It takes 30 minutes going through the rental process.

Rating:

4.0

The only thing I did not like is the double entry method

Rating:

5.0

Easy breezy and completed move in the storage within the day that I signed up online. Did not have to get help and a very user friendly website!

Rating:

5.0

I had an issue via phone with a Stephen Cochrane who originally held a space with my credit card for the melbourne location. He did no such thing, and made a mess of my day. I arrived with my trailer to find out there wasn’t any units available as he stated. The manager there called around, and got me in at Merritt Island with my first month free. I took it because I needed it, and I appreciated his kindness, albeit 35 minutes from where I live. The Merritt Island manager and Abigail were most helpful and efficient at their jobs.

Rating:

5.0

It was a great moving experience. Very helpful staff. Thank you.

Rating:

5.0

Thank you... JT, Taylor and Juan!

Rating:

5.0

The unit is very nice and clean brand new

Rating:

4.0

I was very happy with the facility. However, I do have one criticism. The automatic lights turn off too quickly, and there are no motion sensors in the aisles with the storage units. You have to make your way to the ends of the aisles to restart the lights. It would be an improvement if the motion sensors were in the middle of the aisles.

Rating:

5.0

The hall lights go out to frequently creating a trip hazard for the elderly. Misty was excellent to work with. Very kind and very helpful.

Rating:

3.0

We asked for a first floor unit when requested a storage unit online. When we got there, we were told it is a split level and it was upstairs. The person at the counter was extremely helpful and friendly, but we had to change to another facility further from our house in order to have a first floor unit. She did everything to make it right but the system itself is flawed.

Rating:

5.0

I am still a customer, just had to increase my storage unit space.

Rating:

4.0

I understand the process of before and after renting it is to make sure the vehicle is okay and clean but I had to fill out the information 3-4 times due to the page not loading and not saving information. Also the process can take up 5-10 minutes which can make anyone late. However, the van was very smooth and easy to drive, I appreciate that

Rating:

5.0

Ms. McNeely was very helpful. She aided us remotely with how to gain access to the building. Very pleasant to work with.

Rating:

2.0

I'm a victim of identity theft and I lost my home due to this. I moved all my stuff from my house in the storage unit, and because of the identity theft it was tough for me to make payments due to my accounts Frozen and no money. U-Haul would not work with me they said they wanted a full payment and would not do a payment plan so help me out. The auctioned off all my stuff including personal items birth certificates medical records and Social Security and credit cards that I had to move in there cuz I had no place to go. I am 100% disabled and living out of my truck, I hope this never happens to anyone. U-Haul will not help you if you run into a situation like this it would just take your stuff and sell it I would not recommend you all to anyone

Rating:

5.0

Smooth in every way - all online and simple - I just reserved and paid it online

Rating:

5.0

Excellent customer service

Rating:

5.0

Just moved in but found the building clean and convenient. I made an error upon leaving and an employee called to explain what I had done and how to correct it. It was in my favor they called!! So far so great!

Rating:

3.0

Over priced, not local management, new clean facility. If you need it good, but you pay high price just to store stuff.

Rating:

3.0

Not give the option of live desk if there is none. It was quite an ordeal to call and figure out the lockbox situation it delayed my schedule and added unnecessary stress. I otherwise m always happy with U Haul. Thank you

Rating:

5.0

Great customer service Thank you!

Rating:

4.0

It is very difficult to reach anyone for help with questions. I spent hours on hold just trying to get to someone who could help me cancel my unit. On the other hand the facility itself is amazing, so easy to access. So my experience was above average for ease of access, but below average for access to help around renting/closing the unit

Rating:

4.0

Need to let people know you have to go to other location to get the paperwork done sign not in good spot to let people know should be by entrance door !!

Rating:

5.0

Everyone was very helpful and the units are clean and the whole experience is just what we needed

Rating:

3.0

Good security. However, the roof has been leaking in multiple locations at the Merritt Island location and wet floor signs are placed when it occurs. This has been going on for some time. Water was evident in the aisle where our storage unit was located. Would recommend to others if the roof was maintained and the building stayed dry inside when raining.

Rating:

4.0

The facility in Merritt island was EXCELLENT. I wish it was closer to our home.

Rating:

4.0

The only reason I don't give it five stars is that there's a disconnect between the U-Haul online reservation system and how the process really works at this facility. The online system makes one think that the entire unit rental process can be done online, but in reality you will get a confirmation email that tells you to go to the Rockledge U-Haul to sign forms and set the access code. This can lead to miscommunication. I suggest the website explain that not all locations can initiate rentals entirely online and to please read the confirmation email carefullly.

Rating:

2.0

My access code is still denied after a week. After multiple calls and visits to the main office, they are still unable to give me my own access code that works. They told me to just follow someone else in and that the alarm would go off after opening my unit. I insisted that I needed a code to enter because I wasn't going to just wait for someone else to show up, so they are having me use the access code of the manager of the building. Also, there was no lock in the unit when I arrived. The people who have tried to help me are polite.

Rating:

5.0

Everything was good except the A/C is always broke on one side of the facility. I had units on both sides. The person told me that they would get the A/C fixed and it would last one day. It sounds like you need a new A/C. I store with you because of temperature control as well as service etc. That is very important to me.

Rating:

5.0

Don’t understand why the price went up about 50 dollars a couple of days after I got a quote in person at a store. When I called the 800 number to ask the reason the agent only kept quoting me the rate and could never explain the rate increase

Rating:

1.0

Four days after renting, the manager that I hadn’t met before, put a new lock on my unit, not allowing me to get my stuff. The original sales person never told me I had to have a specific lock. When I spoke to the manager, she was rude and disrespectful, still not even allowing me access to MY stuff until I went out and bought a new lock. Another time I showed up and the doors wouldn’t open. I sat there for five minutes reentering my code because I thought something was wrong. As I started walking past the front, I see her in there sweeping. I tap on the glass and she rudely says……I’m cleaning! Use the other entrance! Imagine how much easier it would have been if she just put a sign on the door

Rating:

3.0

Would have given Excellent rating, BUT. It was impossible to contact someone onsite via phone. The uhaul central line is terrible and one I was put on hold for « 5 hours » Shout out to JT who was super helpful once I was in contact!

Rating:

5.0

Susan went above and beyond to help us out, very professional and genuinely help full, after a hectic move she was a pleasure to work with.

Rating:

4.0

The lady who checked me in was nice and everything went smoothly. I think her name was Taylor? It would definitely be more convenient if everything could be done online like other locations:)

Rating:

5.0

The electronic rental process was thorough and customers new to it should be prepared for it to take 15-20 minutes. (Drop off took less time, maybe 10 minutes.) Be sure to review the required information before you show up to rent! This was all included in the rental confirmation email and I'm glad we took note of it. I can see how the process would be frustrating if you are not prepared. But everything went smoothly at our pace instead of waiting on an associate to handle everything. It was great we could pick up and drop off outside of normal business hours and the price was incredibly reasonable. The equipment at this location is well-maintained and looks and feels brand new. And this location is well-lighted and in a safe open area. Absolutely no complaints and we will definitely return if we have need of a rental in the future!

Rating:

5.0

Went to the Rockledge location and everyone was in a bad mood so went to Sykes creek Merritt island location was able to rent completely from phone. Was awesome upgrade. Highly recommended.

Rating:

5.0

Easy and quick automated process is great. Combination ley lock was a little hard to open.

Rating:

4.0

All good

Rating:

5.0

With the exception of poor phone quality in getting my pictures uploaded, everything was perfect. I appreciated the ease of the self-check out and return. Vehicle was in perfect condition. A great experience- will without a doubt use this location again. Thank you!

Rating:

5.0

Just wanted to say ty to all staff at Merritt island U-Haul storage

Rating:

5.0

Excellent customer service! Maintenance at the merrit island storage very clean. Person very courteous and helpful and attentive. Guys at rockledge are very attentive to customer's needs. Not only myself but i observed this actions to all customers! Whether opening or closing hours service with a smile!! Thank u for hiring people persons!

Rating:

5.0

I have had issues with returning vehicle keys. This latest rental had me on the phone for over an hour. I was not given the code to put keys back in locker but instead told to drop keys in Dropbox that doesn’t exist. Once this is fixed I’ll be happy to rate further.

Rating:

1.0

Code wouldn't work no one knew how to fix it cancel my rental. Costumer service sucks.

Rating:

4.0

Furniture covers were missing but I was still charged for them.

Rating:

4.0

Everything was smooth until I went to return the van. The key locker would not open. I returned the next day and called another U-Haul nearby who gave me access to another locker.

Rating:

1.0

Your customer service hotline and website are such nightmares. I’ve found myself stuck in loops on the website. Your hotline hangs up on people, nobody knows what’s going on, hold times are forever… when I went into your Asheville store there was a line out the door and one employee who’s manager walked out running the store. Your in store employees seem to be cleaning up all the messes your online and hotline are causing and they have huge lines and understaffing to deal with. Uhaul’s customer service infrastructure needs an overhaul.

Rating:

5.0

Couldn't believe how easy it was to get the unit. The directions were all done on line and took less than 10 minutes. Great experience.

Rating:

4.0

The storage facility was clean on the inside, but too much garbage in the entrance, also it bothers me that the alarms activate for a few seconds everytime I open my storage unit I should be nice if users can select the storage unit in a map, the one I got assigned is to far from the entrance and there’s a lot empty near to the front door

Rating:

1.0

I rented a U-Haul cargo van from the Merritt Island location the cargo van was roach infested and the previous user had left a note on the seat saying do not use this van roaches everywhere they wasn't lying I went through three and a half cans of spray before I could put my belongings into the van roaches was falling from the ceiling coming from all the cracks the holes the crevices underneath the rubber pad the driver's seat the passenger seat the console just everywhere roaches German roaches but I must say that the Rockledge U-Haul store have a customer service person there by the name of JT who was absolutely wonderful he was very concerned and caring he addressed my concerns he went above and beyond to make sure that I the customer was satisfied he is an excellent member to have on the U-Haul team kudos to you JT you are the best I will only deal with JT moving forward with any of my future rentals.

Rating:

1.0

Roaches all in the cab of the truck, called corporate and was sent to the department that helps when there is a problem on the road, was told to buy a can of roach spray and submit for reimbursement. They would not come get the nasty truck that had so many roaches they were falling on my head while I was driving. To top it off, after I returned the truck an hour and a half later after picking it up (the length of the extremely long hold time of the call to corporate), I was charged the full rental price as if I would have kept the nasty ass truck for the whole weekend. I have posted negative information and pictures on my community Facebook page and thousands have saw the bullshit and have heard the horrible customer service response as a recorded it. And the lady on the phone was relating information obtained from her manager.

Rating:

3.0

Normally everything I do with U-Haul is pretty small, I just want to give it in a little bit of feedback with the 24 seven truck share. I had a rented a truck to pick up at 6 PM I went to do the online check-in and the app wouldn’t let me do it neither with the online page. I was there for quite a while when I finally got the box number I opened it and there was no key in there. So I had to make another reservation wait to be excepted and then wait for the code to finally get my truck. I still yet have to know whether they will reimburse me for the first rental and if they will let me keep my storage reservation. I think the idea is great and efficient but it needs a little bit more thinking through it so it could be a smooth Process

Rating:

1.0

The check in process was convenient and easy to navigate Although not perfect, the vehicle was clean enough inside and out. The entire process, although totally non-human contact was pretty solid

Rating:

1.0

I liked the idea of being able to rent the van via online, and the pick up went smooth; but returning the vehicle was a complete nightmare. Having to upload pictures for verification of mileage and fuel, as well as cleanliness was ridiculous. I’m trying to accomplish all of this in the pouring rain, no coverage from the elements, and no person at the location to assist. Using the App was a joke, as I had to try multiple times to upload pictures, etc…Calling customer service helped somewhat, but waiting 10 minutes to actually speak to someone, only to be cut off after 20 minutes into the call only made matters worse. Personally, even at a location that is 100% self service should still be “manned” by someone who can help if there’s any trouble. I will NEVER try the online service from U-Haul again.

Rating:

5.0

The only jproblem I encountered was that I wasn't told I had to go to a seperate uhaul facility to fill out paperwork before going the Sykes Creek Pkwy facility since it's not manned..This caused a little problem with the movers since they were at the Sykes Creek Pkwy location where I told them to be and ready to unload.

Rating:

4.0

Most days no one was on site. If a person called the management office in Rockledge, the call went to national number, hard to get thru to the Rockledge office. Sometimes the only way to talk to someone was to walk in. The same dirt on the floor of the facility, and in the bathroom would be there for 3 or 4 days in a row (soap on the floor of the restroom). It is hard to get in and move around in the facility. I understand why no outside door for easy access, but the hallways are narrow, the lights are on auto timers and go out while a person is in the unit. The only way to get the light back on is to come out into the darkness and find the sweet spot for motion to be detected. I rented for almost a year with all the mess in my life. I hope I never have to do so again. On the positive note: Both managers at Rockledge have been very good to me with my needs. I thank them.

Rating:

1.0

It was horrible. Couldn't open lock. Back door to van wouldn't open once we finally got Key. Wouldn't download our pictures when returning truck. Never again!!!!

Rating:

5.0

Smooth transaction. Easy to follow detailed instructions on how to pick up and return vehicle.

Rating:

1.0

No instructions on how to get the truck when getting a reservation. No person or office to help you get the truck. Have to wait on hold till you get in contact with someone to send you a link to get the truck when the link should have been sent when my reservation time was set. Absolutely ridiculous especially for old people who arnt tech savvy. It should be made prominent that there is no office or live person to help.

Rating:

2.0

website is hard to use both for pickup and drop off and wait time for help was inexcusable.

Rating:

3.0

Not enough staff,but the girl that was working did her best to take care of everyone.

Rating:

1.0

This is not Tracy Bonner but I keep getting his/her emails in error. I am in disbelief that it is so complicated to have the email changed. I have attempted several times to have this issue resolved. I call and get transferred several times. It is not my responsibility to follow up. Tracy and uhaul have been notified. Please contact Tracy and fix the problem.

Rating:

3.0

The end where my storage was the light doesn't work so it is very dark on that end.

Rating:

4.0

When renting U-Haul storage unit from Rockledge FL facility in November, there was a half hour wait in line and the staff was not friendly and it felt that you were an imposition to their day. It made for an uncomfortable atmosphere for all the customers. When returning there to purchase more boxes, paper and tape it was a long wait as the first time, though there was only me and one other person and the unfriendly staff were still unfriendly!

Rating:

3.0

Not a good experience. Phone app would not work at pick up and drop off. No one at this facility to assist. Got over charged by $30 but was refunded after contacting U-Haul.. Will rent from this location again.

Rating:

1.0

Have a form in the vehicle and drop box for any report of damage in case the link doesn't arrive on customers phone until an hour after supposedly sent. Check your vehicles before they go to the next customer. That way you will know if a tire has a leak before you rent it out. Check for tools to change a flat. There were no tools, 1st roadside assistance guy didn't bring tools, wasted trip! Most horrible experience I've ever had with a rental. Your kiosk concept does not work. I called the number on the sign when I brought the vehicle back, the woman at the other Merritt Island location had to tell me where the drop box was. I told her the problems I had had she didn't seem to care!

Rating:

2.0

This office is hard to get in touch with. I had to drive multiple times from Merritt Island to Cocoa to get things done. There was a fire door that was broken upon my moving out that prevented some things from being moved but we found a way thanks to one manager (Misty). I also had a lock on my unit when my account was paid and it was like pulling teeth getting that lock off for two days I fought to get it off, my fiancé was ready to cut it off. We had a truck rental just to move my stuff out, well because of the hassle of the lock issue, Misty ended up being able to calm my irritation by waving the fee no matter how late the truck was returned. So Misty is the one who made me less irritated with uhaul.

Rating:

3.0

The key given did not match the original vehicle on the contract. Had the same problem trying to return the key to a lock box that was aleady locked.

Rating:

1.0

I had a terrible experience at the Merrit island location, was so aggravated and stressed out. I will never rent a vehicle at any of your locations or any other company that does not have a live person working there. I got there an hour before I was supposed to meet my movers and was a half hour late trying to get my keys and approval at this location. It took so long to get approved as there was an issue with inventory at first I called a rep and they said someone would contact me, then a U-haul worker a woman came out by the key box and didn't even look or speak to me or offer any help. I entered my two personal contacts i needed to get approved and i got a text back saying my contact didnt answer. i then had to enter 4 or 5 more contacts. Each time I did this I lost contact with the rep and had to go back and forth on my phone and back to Uhaul site re enter password enter another contact kept getting messeges that my contacts were not approved , it really was a night mare and gave me so much anxiety. it took an hour and a half to finally get my key. Then when I got back after my move to return van, I got a code to enter for the keypad box to put my key back in and the code would not work. I tried lining up the letters and I battled with this for another 15 minuets getting blisters on my fingers trying to get the pad lock to open. I called a rep and she said the code was right and that the letters did not line up properly. I don't understand why I had to struggle so much to line up letters on a key pad for 15 min. I never ever had an issue over the years using any type of lock pad. finally it opened with so much force and struggle. I am sorry that I am venting, but I am a former business owner and very honest and sincerely not the type to post negative things about any company and I would never do so to yours. I am all about being positive and always giving good reviews if I feel like I had a good experience, This time, it was bad. I hope know one else has to struggle the way I did to get a rental in the future, and I am even kinda tech savvy and great with technology and my phone. Vincent A.

Rating:

3.0

The facility needs more than one entrance.

Rating:

1.0

customer service was poor. on hold for excessive amount every time I called. I paid for an entire month and moved out only 7 days into it and the rent was not pro-rated but manager wanted to double dip on my unit and close it out so he could rent it again on my dime. Totally unsatisfactory!! Would recommend to anyone to never use U-Haul storage.

Rating:

5.0

Interior roll up door in loading bay doesn't roll up all the way. This was a great inconvenience when trying to get my piano into the building.

Rating:

5.0

I had difficulty signing in to pick up-I was supposed to leave at 7am and I left at 7:40 which put me behind. I could not finish by the return time, but, brought it back at 10:15 and got signed out at 10:59. The front tire was low and no way to tell anyone. I had a 49 min wait to report that and even though I came back 45 min early with less miles, I closed out so I could leave and go use my car to finish the move. When I did speak with someone, they told me I closed out the rental and thanked me for my business.

Rating:

3.0

The indoor facility AC was broken most of the last 4 months. The slider doors to the front and the roll up drive in doors were broken periodically during our time using the facility. While the bathrooms seemed to be well maintained and well fragranced the rest of the facility lacked cleanliness and upkeep. The donate pile has turned into a trash area with no one coming and collecting anything. Trash bins on the property were rarely emptied. Overall most of the employees encountered were very nice.

Rating:

1.0

First, I got an email from U-Haul stating that I could check-in online and you also have a sign outside the facility to that effect, but I could not do so on Saturday night. So I went to the Rockledge, FL office on Sunday to sign my contract then drove to the Merrit Island, FL facility. It turned out that the unit I reserved was not available. I found this out because there was a lock on the door. Twice I called the local office telephone number but got the U-Haul call center and both times the agents did not know what to do and suggested they could email the General Manager. I needed immediate resoluion and email is not time-sensitive. I drove back to the Rockledge, FL office and was assigned a smaller unit than originally reserved. I did not like the way the General Manager treated me - there was no sympathy for my situation. Unfortunately, I had a trailer full of items that had to be unloaded so I could return the trailer to U-Haul. I was put into a no-win situation. I now have to find another storage facility that can provide the size room I need.

Rating:

3.0

The unit they gave me was already in use, it too over a hour to find a suitable solution. Rented a 8×10×10 however none were actually available. The solution was to rent 2 - 5×10×10 units at a higher price. I should have been given the same price for the 8×10×10 since that's what I reserved.

Rating:

5.0

A little difficult to get set up because I had to go from Merritt Island to Rockledge to see the person to do the paperwork, but the Lady that helped me was very nice, and cordial. Great experience, base on todays environment. I am very please with the overall experience.

Rating:

2.0

I found a rodent collector and spider webs throughout my unit when I arrived. Being late, I had no choice but to put my belongings in there anyway. Massively disappointing.

Rating:

2.0

I made my reservations on the phone. The lady on the phone told me I would be renting a 10x10x10 unit and I would have outside access. She did not tell me that the office for my rental was on a different city than the rental was in. After waiting at the rental for someone to answer the phone I found this information out. When I got to the Rockledge Fl office, I was told that I had rented two 5x5x10’. They were not side by side and did not have outside access. I have canceled my rental and gone with another companu

Rating:

2.0

They gave me a storage that was occupied and when I called they sent someone over she said it wasn't any more available units so she walked around the whole facility looking for a unit that didn't have a lock after 20 minutes she found one but it was a 10x12 and I had reserved a 10x10 so I had to pay an extra 15.49 for the unit even though it wasn't my fault I was very unhappy about that and never once did she apologize she just said well it's a bigger unit than what you paid for so you still have to pay the difference I would of been happy with ok well for the inconvenience you don't have to pay the extra 15.49 this month we will waive it for our mistake so unhappy about that and I would tell family and friends about u haul storage and let them no my experience and let them make their own discussion hopeful they would have a better one than I did.

Rating:

4.0

So far everything is fine. We will take this one day at a time.

Rating:

5.0

Excellent products and services

Rating:

1.0

I had a few issues on day of move in and day od move out. I called the emergency number provided of the gm and he never answered or even returned the call. Going to the office where people are is just as bad. I'm assuming staffing is a issue like every where else.

Rating:

5.0

Excellent service

Rating:

3.0

The only thing missing was a employee to help out with guidance.

Rating:

1.0

Lock box code did not work, no employees available, waited an hour tp speak with someone on the phone!

Rating:

5.0

Our representative Susan was the only one at the facility and she was busy and did an amazing job taking care of everyone. She was very friendly and very helpful.

Rating:

5.0

Everything was wonderful! Thank you

Rating:

5.0

I checked in on a Sunday and this may not be typical. There was only one employee working causing a long (45 min) wait time. I had reserved the storage unit online prior to arrival at the store. The employee worked very hard to keep up but was overwhelmed, not her fault.

Rating:

2.0

Your mobile check in system sucks

Rating:

5.0

My agent was amazing and thoughtful! I will never use anyone else

Rating:

1.0

Managment Sean was very rude and I was locked out my storage and lock was placed on and no one knew this until after I paid my money then I had to call back after I got to the storage and I was questioned by the manager if I knew what my own code is as if I didn’t know the year I was born . I didn’t know just being a customer is a bother to him.

Rating:

1.0

Called ahead to get code. Wrong upon arrival. Luckily, someone else was also moving and allowed me access (I had a 15' uhaul open, and clearly full). Lost account. Recreated Incorrectly. Locked out. Locked out still 2 WEEKS later from LOST ACCOUNT. Uhaul customer service was unable to contact them to get my lock off so I had to drive over to their office location (NOT ON SITE) since they also were not answering customer calls. I witnessed that while I was at the location. I was in tears which is incredibly rare for me, moving exhaustion 1400miles twice in 3 months alone two trips each time, once with the 15' uhaul and vehicle transport and the next with the other car and the pets. BOTH my rentals were with a Uhaul storage facility. No apologies, nothing. YOU'D THINK YOU'D AT LEAST TRY TO MAKE SOME FORM OF CORRECTION! Instead while I was there the red head guy clearly was happy to be telling me he was so so sorry, and the other older lady came in with food and he told her about the lock, and she said "Oh, guess I'll spend my lunch driving over there and get to eat in my car." AMAZING. Then she gets to the locked unit and tells me its because of the type of lock....which is amazing because I've used that lock at your facilities before, and no one mentioned that until we arrived on site so I could believe she just made it up on the fly when she saw the lock wasnt a uhaul one, either way NO COMMUNICATION regarding the lock being wrong, no notification that it would take 2 weeks to get access. Funny the only two emails I received from the facility contained payment info the other was telling me I had a late payment that had been due on the account on 9.11, I cancelled the account on 9.9 and had already cleaned it out. I waited 50+ min on the phone to be told it was archived and taken care of. Ignore the email. MY MOVE OUT DATE ON THIS PAGE SAYS 9.16 THAT IS INCORRECT. I MOVED OUT 9.9 and HAVE THE EMAIL FROM UHAUL.

Rating:

1.0

I was never told it was a self service location. It was supposed to be a free month but when I tried to check in online it wouldn't remove the fee. I had to drive to another city to get help and they set me up with a storage unit that is occupied. I left and went to life storage. Please cancel my reservation.

Rating:

5.0

The mobile process Is extremely helpful and easy to use.

Rating:

5.0

Convenient. Thank you.

Rating:

2.0

I rented a 10X20 and didn’t get that got 2 instead and then they sent me to 2 different locations for the storage. Very unprofessional at Palm Bay Florida

Rating:

5.0

Shawn was great helping me!

Rating:

3.0

- We had a reservation, but did not realize the location was not staffed, which caused frustration on arrival day. - Could not reach anyone to change the unit size, so ended up completely re-booking. - Where to "check in" was not clear - Once we HAD access, everything was super easy - so perhaps just work on the above :)

Rating:

3.0

Waiting on my return money

Rating:

4.0

There was a homeless man in the parking lot as we unloaded our stuff into the unit. It made us very uncomfortable.

Rating:

2.0

I made a reservation for a big unit and went I went to pay the costumer service told me he was giving me 2 units one side by side it will equal the same size Went to check the unit and were very small went back to the main office 15 minutes drive and the rude person first was not even helping then after a while of me standing and looking at me he stated well we don’t have big units , so why didn’t you tell me the first time what would’ve happened if I don’t check and the truck arrived Sunday, what happened to the unit I reserved all unanswered questions Anyway I canceled the contract and had to go somewhere else more expensive I always trust u-haul still rent a truck for Sunday from Miami if you look at my pass always use u-haul this was a very bad experience

Rating:

5.0

The whole staff at the Rockledge facility was very helpful and easy to talk to.

Rating:

4.0

No complaints about this storage company at all, minus the problem of not being able to reach a live or automated system more often than not. I'm sure it's an effect of the Covid situation. Thanks for the friendly service when I was physically at your location in Rockledge Florida.

Rating:

5.0

S/O to Rockledge location great customer service !

Rating:

1.0

Absolutely terrible customer support. Would never come here again & will ensure none of my colleagues in the area do either.

Rating:

2.0

I rented a 10x20 and got two 10x10s, one of which has a pole in the way which limits the use. Also, the large rodent poison boxes in each space are disgusting and take up space. We wasted a lot of time trying to find the unit. No directions or maps were provided and the numbering system makes no sense from the perspective of the customer. Very frustrating after a long day of moving.

Rating:

1.0

Where to start. I arrive to pick up my truck and the office guy is on a personal phone call about his alcoholism. I waited outside until he was finished. The 6 blankets I requested were not there. The truck was not filled up with gas. He showed me how not to drive with the tow package on. This truck was equipped with an AM/FM radio for my 20 hour drive to Florida. I improvised. Upon arrival, in Florida, the storage unit was 10 miles from the office. No where in the contract was this information stated. At the office, I was assured that a 10x10 unit would be okay for a 1 bedroom apartment and a lock would be inside the unit. Upon arrival, there was no lock and no way I was going to be able to store our belongings. As I was realizing this, my wife redirected 4 other families on where to go in order to check in. There was no Uhaul representative at the actual storage site. My wife had to drive back to the office to rent a second unit. Once we were done unloading, we had to drive back to the office to get a second lock, drive back to the unit and lock it up. Going back to the original truck rental I Texas, I called the office twice and left voicemails that because of bad weather, we were delayed by a day and needed to extend the rental. I did not ever get a call back. Returning the truck to another whole location the next day. I called the information number provided, it rang to a fax machine 3 times. The 4th time someone answered and told me to bring the key inside the convenient store. The clerk asked me if it was gassed up, I said yes and said , ok, your final bill will be emailed to you. Never again Uhaul, never again.

Rating:

2.0

Under my contract for my storage unit it states that I would have 24/7 access to my storage unit. While moving last night I ended up getting locked out and could not get back in using my key code after 10 pm. The whole reason I chose U Haul and this particular storage was because it states 24/7 access. I tried to reach the GM with the cell phone number left at the site and it went to voice-mail. I then contacted the 1 800 number and they were not able to remotely let me in. If someone could contact me regarding what I need in order to be able to access my storage unit 24/7 that my contract states I have I would really appreciate it.

Rating:

5.0

Very smooth process.Thank You

Rating:

4.0

getting assistance via intercom at the office-less location is not reliable

Rating:

2.0

I booked the storage room at the same time that I booked my moving truck (one way rental). I am happy that the first month's rental is free, but that is about as far as my happiness goes as related to the storage use experience. The office for the storage facility is approximately 10 miles from the storage facility itself. So, I decided to use the on-line check in instead of driving so far out of my way to confirm the rental. There was nothing evident in the on-line system or at the facility that discussed how I needed to go about signing into the facility. I needed to put in my unit # and a code into the security panel, and then I could enter the facility by using a separate panel. This is far from evident when a new renter comes to the facility. It took me quite a while to figure out how to get in. Better instructions should be evident at the facility. My unit was as far away from the entrance as it could possibly be, even though several open units were closer to the entrance. I would hope that U-Haul would reserve the closer units first therefore giving people easier access to their unit, and making customers happy.

Rating:

1.0

Have had many issues where we were locked out of the facility at night because of issues with the system. Bugs were found in our unit and the staff admitted there was an issue with bugs because of a new tenant. I called the GM who’s number is posted around the facility numerous times and he has never had the decency to call me back.

Rating:

1.0

Kept lock on storage unit after payment was received.I had to pay my movers twice because I was promised the lock would be off&it wasnt

Rating:

5.0

The storage facility and people extremely helpful, will send anyone who needs someplace for storage , but renting a truck less than, very bad out come.

Rating:

5.0

Had a little trouble logging in the first time. But finally got in. The automatic lights don't always come on when I'm within my area. Need more carts near our unit, West end.

Rating:

1.0

I'M NOT HAPPY WITH U-HAUL AT ALL. MADE RESERVATIONS IN MARYLAND 2 WEEKS BEFORE MY MOVE. THE CHILLUM LOCATION WAS NOT HELPFUL AT ALL. THEY WERE OUT OF FURNITURE DOLLIES AND REPERSENATIVE WOULD NOT TRY TO LOCATION ANOTHER ONE. WHEN I ASKED FOR ASSISTANCES SHE REFUSED AND TOLD ME NO!!!. I WAS INSURANCED BY 1-800# THAT EVERYTHNG WAS READY FOR ME IN FLORIDA. RETURNED BOTH TRUCK AND CAR TRAILER ON DATE THAT IT WAS DUE BACK. BUT WHEN I ARRIVED AT ROCKLEDGE FL. LOCATION NO STORAGE UNIT WAS AVAILABLE. EMPLOYEE SHOWED ME A FAKE UNIT. WAS CONFUSED TO WHY LOCK FROM FORMER TENENT WAS STILL ON DOOR. I WORKED WITH THE SERVICE MANAGER THERE. LATE WAS INFORMED THAT THE ONE UNIT AVAILABLE WAS NOT EVEN A UNIT (WAS A SHOW CASE DOOR. FAKE DOOR MOUNTED TO WALL). HAD TO RELOCATE TO ANOTHER AREA IN MERRITT ISLAND, AFTER RELOCATION, WAS CHARGED FOR 2 EXTRA DAYS OF TRUCK RENTAL. ASKED EMPLOYEE TO CONTACT SERVICE MANAGER, EMPLOYEE INFORMED ME TO CONTACT 1-800 #. THINK I SHOULD FUNDED FOR EXTRA DAYS OF TRUCK RENTAL AND HALF REFUND FOR ALL SERVICES. DUE TO INCOMPLETIONS OF CONTRACT ON YOUR END..... IF ANYONE ASK ABOUT U-HAUL IN FURTURE AND ABOUT MY EXPERIENCE. I WILL NOT RECOMMENED TO ANYONE.

Rating:

5.0

Drew and Tyler were professional and efficient! They took cate of business. Great customer service.

Rating:

4.0

Through my move with U-Haul, everything was great until we got to try to find and get help about the storage unit. We spent over 2 hours trying to find out where to do the first initial check-in. Every time I called the 800 number no one knew what to tell me. Finally, my friend said we're going to a human being. We did find the right place and everything worked out. But if it wasn't for the man (God Bless Him!) who took care of us. The only suggestion is figure a better way to handle the storage unit information to the customers such as where to go etc.

Rating:

5.0

Tyler in the Rockledge office was very professional, helpful, and courteous.

Rating:

1.0

Im so upset with your service. I clear the storage on time and call to make sure I don't need to do Anything else. Than u keep sending me mails and even send letter to my mother in law u going to put lean on the house. Are I guys crazy?

Rating:

3.0

Your Customer Service should be an embarrasment to your corporate mission. The furniture dolly that we paid for was not in the vehicle. I finally had to go to another location and pay for another dolly. Trying to talk to a "real person" in your organization is like a bad joke.

Rating:

4.0

Units are expensive but clean and well-maintained. Signup online and move-in went without any problems

Rating:

4.0

Wonderful staff. Misty was nice goes over the top to help you out

Rating:

4.0

Misty at the UHaul in Rockledge on Dixie Lane in Florida continued to show me superior customer service even after my original 2 month contract was over. This woman is management material and should be allowed to grow and become a role model for other employees. Thank you, ma'am!

Rating:

1.0

The key lock code was exactly backwards and the instructions were not communicated effectively. The code provided needed to be typed into the back side of the lock for it to work.

Rating:

3.0

I had the U-Haul truck rental until 1130 pm that evening and a 26 foot almost full when we got to the 24hour supposedly location my access code was DENIED. I WAS DUMBFOUNDED. CALLED THE GM LEFT MESSAGE FOR THE ONSITE MANAGER. .. .. NOTHING. THEN, KEVIN FROM COCOA BEACH SAVED THE DAY FOR US. THANKS KEVIN. IT ALL WORKED OUT. GOOD STUFF

Rating:

1.0

This contains personal information so do not post this anywhere. I don’t have more time to spend on hold . Horrible experience. There were no formal instructions and nobody told me I was going to an unmanned facility. Several others were very confused and alarm kept going off. It was hot inside so does not truly air-conditioned. The doors were opening and closing with nobody near them so that is not safe. Overall a horrible experience. Both units attached to any of the following info should not be billed as they were cleaned out. I called and was on hold forever and ever several times when I was locked out by a different lock because again there are no directions. Also was just on hold to let you guys know that both storage units are cleaned out only to find out that I have to do an online move out process that I don’t know any information about nor did I receive instructions to do so. Bree Warner-Smith Gregory Crouser or Beverly Crouser 321–890-2302 407-982-9051 or 407–982–9054 One unit number is 1446 it was cleaned out on Saturday, May 22 The other unit I believe was 1665. I received this email so I believe you know that vents cleaned out because it was cleaned out right before the 20th when I got this email. Please confirm that I will not be billed as I do not have any contents left in the units. I should be issued a refund for at least one of the trucks that I rented based off of the horrible experience.

Rating:

1.0

If the reginal manager from u-haul would not have been on site taking pictures I would still be standing there trying to figure how to rent the van. I had no ideal know one worked at this location. I downloaded the app set-up account etc etc, then it tells me to go to the desk to resole the issue, turns out, there is no desk. they somehow were able to have the van released so i get the van. I really would rather rent the van from a live person and the number on the van and building takes 30-40min to talk with someone, its a nation wide number, this is no fun either. I love the U-haul facility in Port St. John , real people when i call, real people on site and very nice. It's a sad day when no customer service is available. The van was nice :-). Location Nightmare. Please send me a receipt to jorend@peraton.com But this is most likely not going to get read.

Rating:

1.0

24 hour access is a myth for moving in. Fiat a review I should be able to answer the questions I want. You are not paying for reviews, another poorly executed item from uhaul

Rating:

5.0

The only complaint that I had was I had trouble finding the orange box to drop the key off—maybe specify where the orange box is—

Rating:

2.0

One major problem caused my low marks ..the lights go OUT and it is pitch black!! To get lights to.come back on one must return to center aisle and run towards the front!! The first time this happened I ran into a dollie and seriously injured my shin and ankle! Also our last day was May 12th not 17th11

Rating:

5.0

The storage unit does specify 24hr access to it, I was a little disappointed to learn that there's a $10 fee a month to actually have the 24hr access. The facility is nice and priced just right. Thank you.

Rating:

1.0

While the staff at Rockledge was extremely helpful in getting us set up with a unit at the staffless Merritt Island location, the technology at Merritt Island itself was on the fritz -- so, not well-maintained at all -- and we were unable to access our storage unit on the day we rented it. Thank goodness we weren't actually trying to move stuff in that day, because it would've been an absolute disaster! For a staffless facility such as Merritt Island, it's essential that the tech systems be working at all times or that someone is physically present at the location when they're not. When customers can't access or store their items in the facilities during normal business hours, what exactly are we paying for? Not to mention how unsecured it seems our items would be; if someone hacked the system or broke into the building when the system was down, would UHaul even know or be able to stop them?

Rating:

5.0

Drew Rosenberg was very helpful, professional, and knowledgeable of U haul and options as products

Rating:

5.0

Found a great solution for us. The staff is first rate. The facility was clean and easy to access.

Rating:

4.0

Improve on the instructions for returning the vehicles, specifically where you put the keys (drop box location). Increase the number of agents for assistance on the phones, waited an excessively long period for help.

Rating:

1.0

See notes in call that better have been escalated

Rating:

5.0

except the 1 hour hold time to speak tona representatives

Rating:

2.0

Poor App implementation; incomplete instructions, no key drop-off, unreasonable pickup time limits. Took collective 75 mins to reserve vehicle, 15-20 mins of vehicle check-in through App check-in process ( can be confusing and needed to use call-in customer service with wait-cue of 5+ mins. Self-serve NOT recommended at this location. Still has not fixed incorrect $25 charge to clean an already dirty vehicle and reported to customer service ( along with submitted pictures through check-in U-Haul App) prior to pickup. Left dirty from previous user.

Rating:

5.0

I was very much impressed by the location in Rockledge,FL . All the employees, from the outside to the actual rental contract, were very helpful, friendly and well spoken. What a pleasure it was. I have rented storage for18 years! From Uncle Bobs,Public Storage,Cube Smart and Banana River Storage. YOUR Store gets 5 STARS! CONGRATULATIONS!

Rating:

1.0

I could not get onto the storage facility to see my storage unit. I sat on the phone with customer service for FOUR HOURS AND SPENT ANOTHER TWO HOURS TRYING TO GET A HOLD TO THE PROPERTY MANAGER...THE CALL JUST KEPT BEING PLACED OM HOLD!! THE WORST EXPERIENCE EVER!!!! I WILL NOT RECOMMEND

Rating:

1.0

So not wish to say negative comments related to my issues as HOPING to find amicable resolution. I will however come back to update based on communication resolve. The PROCESS to rent was easy, the BUILDING itself very clean & looks to be well maintained. The emergancy direct to UHaul in case of —-? Useless as no number access provided on actual system so unable to respond to required “prompts”? Disturbing but hopefully replacement now aware. of inadequate installed communication equipment. My experience regarding accessing unit I will optimistically hope ONLY mine, hopefully a resolve will be found as willing to give another chance in I do understand things happen and managements time limited. However I do think irregardless of my issues yet finding solution? A employee on or close enough to be available to site would rectify many assurances of solutions. Will update as occurs. As aforementioned, I will TRY to resolve my problems although to date impossible but be assured I am honest in the factual statement of very well kept, clean and the sizes seem to be available for many upcoming rental areas if needed. Hopeful in management providing a solution to my ongoing inability to access the unit rented to date? As if at all possible I think my actual storage rental should follow in positive terms given the possibilities of access terms (better than any other available within Merritt Island. The cleanliness of entire area so far and the variety of entrance needs from regular physical access to truck access which stands alone within area! Uhaul has a great “possibility” of providing exclusive options to storage seekers that are unique, and a none compete here in location! The ability to obtain online are excellent in theory? But the problems encountered in my experience need to be a TOTAL resolve in accuracies before the possibility of this storage area obtaining a flawless recommendation for others. And the useless communication devices provided that are installed FOR DIRECT CONTACT must be addressed as impossible to use as provided. Hoping that all the positive these units have will be utilized in conclusion of the impossible ability to access my unit as I am sure the situation is not only mine. Once the management office provides determination in concluding these? It has ability to be the best available on Merritt Island and I will be the first to provide sincere information & recommendation to all. Fingers crossed that management is determined to resoluteness. But for now? I wait...

Rating:

5.0

The U-Haul app did not work on my Android phone. The website also did not work until I switched to Chrome so it took forever to checkout to start with. After that it was smooth sailing.

Rating:

3.0

The online pickup process does not work. There was no key available and when I return the system told me to put the key in a slot that did not exist. Drew was wonderful and drove over from Rockledge to get me a key. I would fix that process or not do rentals from here.

Rating:

5.0

Misty at Dixie Ln location went above and beyond in helping me. She is an asset to your company and deserves recognition for her superior customer service. Thank you, Misty!

Rating:

5.0

Great new facility and helpful staff led by Andrew. Thanks, too, for great support to Veteran groups the first year of the new MI storage center.

Rating:

5.0

Misty was very cordial and helpful in finding a solution to our storage needs. She then promptly closed the transaction and let us go on our way! The Courageous Division Sea Cadets and Brevard Vets Council are grateful for the service provided.

Rating:

5.0

i will recommend your service to my friends and neighbors.

Rating:

5.0

I had great experience. Christina in Rockledge office was very nice and helpful. Even though the place is self storage, I met there a girl name Misty, and she was so nice and help me to set the log in and find my storage. I definitely recommend that location to anyone that need storage. Good price, clean and easy .

Rating:

5.0

Impressed with the cleanliness of the whole building and the storage room. Every area is well lit and functional.

Rating:

1.0

I originally rented a small unit and realized after a week of moving items in that it was not going to be big enough. I called the office and was told they did not do any kind of prorated refund if I moved into a bigger unit. The rep then tried to get me to move out of the unit quickly and turn it back over before the month was up. I went online and rented bigger unit and paid the $245 right then. I began to move items in and a short time later checked my bank account. U-haul had taken the $245 out of my account three times instead of just once. This caused other payments to not go thru and I have been dealing with a mess because of it. I once again called the office and the worker was obviously distracted with another conversation but told me that it would correct itself, but to call back if it didn’t. A few days later u-haul returned all three payments into my account instead of just returning two. I then started getting late notices and a charge of $15 went onto my account. Tried 6 different times to call the office and nobody every answered the phone. Finally got a hold of someone and she told me that the charge was going to be removed so I could pay the storage fee again, it was never removed. Called again yesterday and finally got the charge removed but asked to speak to a manger about what occurred with my back account. I was told he’s pretty busy and probably won’t have time to call. Got up this morning to see an email from the manager adding the $15 late fee back into my account again. I will use any other company besides u-haul next time I move.

Rating:

1.0

I’ll NEVER use U-Haul again and I’ll tell all my friends and anyone who thinks about using this trash company what my experience has been. You stole from me and that is unacceptable.

Rating:

2.0

I feel like u-haul took advantage of me, overcharged me. I would not use u-haul again. I will certainly tell others who are moving about my experience.

Rating:

3.0

There is insufficient lighting that turns off at inopportune times. No individual unit lights, which are vital for larger units like mine. No ability to select which free unit to pick. Multiple calls to manager were unsuccessful, so my question as to placement of the PODS container for unloading was unclear, I had to wing it causing much more work to get things done same day.

Rating:

5.0

I was unclear about which number pad to use and called the customer service for help. They answered immediately and walked me through the checkin process and it was easy. Everything was very nice.

Rating:

4.0

The facility is very nice and especially liked the loading/unloading area with the roll up door as the weather was not good. This allowed us to back inside and unload. Unfortunately it would have been nice to get some direction on entry into the facility as this was after hours. At first we didn't think that we could get in with the code. Somewhat confusing. Also, there appeared to be several available units closer to the entrance but we were assigned a unit at the very back of the building. Appreciated the use of the carts as we had a long walk to the unit.

Rating:

5.0

Andrew was very nice and helpful through a already bad situation.

Rating:

5.0

The staff assisting me was very friendly and helpful. I

Rating:

5.0

Really like the new storage facility on Merritt Island and the rates.

Rating:

1.0

Excellent

Rating:

5.0

The staff was exceptionally helpful. I believe his name was Andrew at Merritt island/ Rockledge.

Rating:

5.0

Overall experience, and more so the concept, of rental via mobile device was excellent. My experience was with a Vehicle located at an unmanned facility and was flawless. I look forward to future rental experiences.

Rating:

1.0

You’re a online service. I have had nothing but trouble with your online service I will never use it again after this. This is the second time around hour.

Rating:

1.0

Pickup location was littered with broken auto glass around vehicles and does need t feel safe. While I was trying to pick up vehicle I was approached by someone bumming money. Clean up the area. Make it clear that this is a 24/7 pickup location on web site that does not have an office. That confusion resulted in over an hour delay in my ability to pickup vehicle. The adjacent building has a large U-Haul sign on it, but the building is boarded up and looks to be condemned.

Rating:

3.0

Upon returning the truck at 10pm, I found that there was no key drop box to return the keys. I walked around in the dark looking (it’s not well lit AT ALL) and finally drove around the building. At first I tried the code box that I retrieved the key from but I couldn’t get it to relock. This location does everything by phone instructions, no people are present to help, so I ended up calling UHaul’s 1-800 number and the girl I spoke with also couldn’t find record of where it should be and asked me if I could hide the key somewhere... I didn’t want to be responsible for the van so that didn’t thrill me. I was finally able to get the box to relock (if that’s how they want to do it, there needs to be instructions because it’s not easy) after 45 minutes of being out there alone. The van was nice and clean and worked great but the drop-off situation left a really bad taste in my mouth.

Rating:

1.0

Absolutely terrible online system. Makes it extremely difficult to not only pick up a rental vehicle, but impossible to return. Your online system crashed twice, which was about 30 minutes of my time. Your phone associates are unfamiliar with your locations. Absolute nightmare of a rental from beginning to end.