I rented a U-Haul cargo van from the Merritt Island location the cargo van was roach infested and the previous user had left a note on the seat saying do not use this van roaches everywhere they wasn't lying I went through three and a half cans of spray before I could put my belongings into the van roaches was falling from the ceiling coming from all the cracks the holes the crevices underneath the rubber pad the driver's seat the passenger seat the console just everywhere roaches German roaches but I must say that the Rockledge U-Haul store have a customer service person there by the name of JT who was absolutely wonderful he was very concerned and caring he addressed my concerns he went above and beyond to make sure that I the customer was satisfied he is an excellent member to have on the U-Haul team kudos to you JT you are the best I will only deal with JT moving forward with any of my future rentals.Joyce W.
Customer Reviews for U-Haul Moving & Storage of Merritt Island
U-Haul Truck Share 24/7© Location
Merritt Island, FL 32954
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Roaches all in the cab of the truck, called corporate and was sent to the department that helps when there is a problem on the road, was told to buy a can of roach spray and submit for reimbursement. They would not come get the nasty truck that had so many roaches they were falling on my head while I was driving. To top it off, after I returned the truck an hour and a half later after picking it up (the length of the extremely long hold time of the call to corporate), I was charged the full rental price as if I would have kept the nasty ass truck for the whole weekend. I have posted negative information and pictures on my community Facebook page and thousands have saw the bullshit and have heard the horrible customer service response as a recorded it. And the lady on the phone was relating information obtained from her manager.Amanda D.
Normally everything I do with U-Haul is pretty small, I just want to give it in a little bit of feedback with the 24 seven truck share. I had a rented a truck to pick up at 6 PM I went to do the online check-in and the app wouldn’t let me do it neither with the online page. I was there for quite a while when I finally got the box number I opened it and there was no key in there. So I had to make another reservation wait to be excepted and then wait for the code to finally get my truck. I still yet have to know whether they will reimburse me for the first rental and if they will let me keep my storage reservation. I think the idea is great and efficient but it needs a little bit more thinking through it so it could be a smooth ProcessJanileydi B. | Online Move In
Customer did not leave a comment.Cynthia B. | Online Move In
The check in process was convenient and easy to navigate Although not perfect, the vehicle was clean enough inside and out. The entire process, although totally non-human contact was pretty solidFlynn F.
I liked the idea of being able to rent the van via online, and the pick up went smooth; but returning the vehicle was a complete nightmare. Having to upload pictures for verification of mileage and fuel, as well as cleanliness was ridiculous. I'm trying to accomplish all of this in the pouring rain, no coverage from the elements, and no person at the location to assist. Using the App was a joke, as I had to try multiple times to upload pictures, etcâ€¦Calling customer service helped somewhat, but waiting 10 minutes to actually speak to someone, only to be cut off after 20 minutes into the call only made matters worse. Personally, even at a location that is 100% self service should still be â€œmannedâ€ by someone who can help if there's any trouble. I will NEVER try the online service from U-Haul again.Jeffrey C.
The only jproblem I encountered was that I wasn't told I had to go to a seperate uhaul facility to fill out paperwork before going the Sykes Creek Pkwy facility since it's not manned..This caused a little problem with the movers since they were at the Sykes Creek Pkwy location where I told them to be and ready to unload.Yolanda S. | First Impressions
Customer did not leave a comment.Eric B. | Overall Experience
Customer did not leave a comment.Steven L. | Overall Experience
Most days no one was on site. If a person called the management office in Rockledge, the call went to national number, hard to get thru to the Rockledge office. Sometimes the only way to talk to someone was to walk in. The same dirt on the floor of the facility, and in the bathroom would be there for 3 or 4 days in a row (soap on the floor of the restroom). It is hard to get in and move around in the facility. I understand why no outside door for easy access, but the hallways are narrow, the lights are on auto timers and go out while a person is in the unit. The only way to get the light back on is to come out into the darkness and find the sweet spot for motion to be detected. I rented for almost a year with all the mess in my life. I hope I never have to do so again. On the positive note: Both managers at Rockledge have been very good to me with my needs. I thank them.Sandra L. | Overall Experience
It was horrible. Couldn't open lock. Back door to van wouldn't open once we finally got Key. Wouldn't download our pictures when returning truck. Never again!!!!Paul M.
Smooth transaction. Easy to follow detailed instructions on how to pick up and return vehicle.Jean Z.
No instructions on how to get the truck when getting a reservation. No person or office to help you get the truck. Have to wait on hold till you get in contact with someone to send you a link to get the truck when the link should have been sent when my reservation time was set. Absolutely ridiculous especially for old people who arnt tech savvy. It should be made prominent that there is no office or live person to help.Daphne F.
Customer did not leave a comment.NAUTICIA S.
website is hard to use both for pickup and drop off and wait time for help was inexcusable.jamie S.
Customer did not leave a comment.Carole M. | First Impressions
Not enough staff,but the girl that was working did her best to take care of everyone.SHARON L. | First Impressions
Customer did not leave a comment.Linda R.
Customer did not leave a comment.Amanda D.
Customer did not leave a comment.TAMIKA M. | Overall Experience
This is not Tracy Bonner but I keep getting his/her emails in error. I am in disbelief that it is so complicated to have the email changed. I have attempted several times to have this issue resolved. I call and get transferred several times. It is not my responsibility to follow up. Tracy and uhaul have been notified. Please contact Tracy and fix the problem.Tracy B. | Overall Experience
The end where my storage was the light doesn't work so it is very dark on that end.VONCELLA R. | Overall Experience
When renting U-Haul storage unit from Rockledge FL facility in November, there was a half hour wait in line and the staff was not friendly and it felt that you were an imposition to their day. It made for an uncomfortable atmosphere for all the customers. When returning there to purchase more boxes, paper and tape it was a long wait as the first time, though there was only me and one other person and the unfriendly staff were still unfriendly!Pamela D. | First Impressions
Not a good experience. Phone app would not work at pick up and drop off. No one at this facility to assist. Got over charged by $30 but was refunded after contacting U-Haul.. Will rent from this location again.Diane R.
Have a form in the vehicle and drop box for any report of damage in case the link doesn't arrive on customers phone until an hour after supposedly sent. Check your vehicles before they go to the next customer. That way you will know if a tire has a leak before you rent it out. Check for tools to change a flat. There were no tools, 1st roadside assistance guy didn't bring tools, wasted trip! Most horrible experience I've ever had with a rental. Your kiosk concept does not work. I called the number on the sign when I brought the vehicle back, the woman at the other Merritt Island location had to tell me where the drop box was. I told her the problems I had had she didn't seem to care!Janet R.
This office is hard to get in touch with. I had to drive multiple times from Merritt Island to Cocoa to get things done. There was a fire door that was broken upon my moving out that prevented some things from being moved but we found a way thanks to one manager (Misty). I also had a lock on my unit when my account was paid and it was like pulling teeth getting that lock off for two days I fought to get it off, my fiancé was ready to cut it off. We had a truck rental just to move my stuff out, well because of the hassle of the lock issue, Misty ended up being able to calm my irritation by waving the fee no matter how late the truck was returned. So Misty is the one who made me less irritated with uhaul.JENNIFER K. | Overall Experience
The key given did not match the original vehicle on the contract. Had the same problem trying to return the key to a lock box that was aleady locked.CHARLES G.
Customer did not leave a comment.Jody M. | First Impressions
I had a terrible experience at the Merrit island location, was so aggravated and stressed out. I will never rent a vehicle at any of your locations or any other company that does not have a live person working there. I got there an hour before I was supposed to meet my movers and was a half hour late trying to get my keys and approval at this location. It took so long to get approved as there was an issue with inventory at first I called a rep and they said someone would contact me, then a U-haul worker a woman came out by the key box and didn't even look or speak to me or offer any help. I entered my two personal contacts i needed to get approved and i got a text back saying my contact didnt answer. i then had to enter 4 or 5 more contacts. Each time I did this I lost contact with the rep and had to go back and forth on my phone and back to Uhaul site re enter password enter another contact kept getting messeges that my contacts were not approved , it really was a night mare and gave me so much anxiety. it took an hour and a half to finally get my key. Then when I got back after my move to return van, I got a code to enter for the keypad box to put my key back in and the code would not work. I tried lining up the letters and I battled with this for another 15 minuets getting blisters on my fingers trying to get the pad lock to open. I called a rep and she said the code was right and that the letters did not line up properly. I don't understand why I had to struggle so much to line up letters on a key pad for 15 min. I never ever had an issue over the years using any type of lock pad. finally it opened with so much force and struggle. I am sorry that I am venting, but I am a former business owner and very honest and sincerely not the type to post negative things about any company and I would never do so to yours. I am all about being positive and always giving good reviews if I feel like I had a good experience, This time, it was bad. I hope know one else has to struggle the way I did to get a rental in the future, and I am even kinda tech savvy and great with technology and my phone. Vincent A.Vincent A.
Customer did not leave a comment.William W. | Online Move In
The facility needs more than one entrance.William H. | Online Move In
Customer did not leave a comment.Sherri H. | Online Move In
customer service was poor. on hold for excessive amount every time I called. I paid for an entire month and moved out only 7 days into it and the rent was not pro-rated but manager wanted to double dip on my unit and close it out so he could rent it again on my dime. Totally unsatisfactory!! Would recommend to anyone to never use U-Haul storage.Bonnie w. | Overall Experience
Interior roll up door in loading bay doesn't roll up all the way. This was a great inconvenience when trying to get my piano into the building.Jeffrey S. | Online Move In
Customer did not leave a comment.Jennifer M.
I had difficulty signing in to pick up-I was supposed to leave at 7am and I left at 7:40 which put me behind. I could not finish by the return time, but, brought it back at 10:15 and got signed out at 10:59. The front tire was low and no way to tell anyone. I had a 49 min wait to report that and even though I came back 45 min early with less miles, I closed out so I could leave and go use my car to finish the move. When I did speak with someone, they told me I closed out the rental and thanked me for my business.Robert S.
Customer did not leave a comment.TAMIKA M. | First Impressions
The indoor facility AC was broken most of the last 4 months. The slider doors to the front and the roll up drive in doors were broken periodically during our time using the facility. While the bathrooms seemed to be well maintained and well fragranced the rest of the facility lacked cleanliness and upkeep. The donate pile has turned into a trash area with no one coming and collecting anything. Trash bins on the property were rarely emptied. Overall most of the employees encountered were very nice.PHILLIP D. | Overall Experience
First, I got an email from U-Haul stating that I could check-in online and you also have a sign outside the facility to that effect, but I could not do so on Saturday night. So I went to the Rockledge, FL office on Sunday to sign my contract then drove to the Merrit Island, FL facility. It turned out that the unit I reserved was not available. I found this out because there was a lock on the door. Twice I called the local office telephone number but got the U-Haul call center and both times the agents did not know what to do and suggested they could email the General Manager. I needed immediate resoluion and email is not time-sensitive. I drove back to the Rockledge, FL office and was assigned a smaller unit than originally reserved. I did not like the way the General Manager treated me - there was no sympathy for my situation. Unfortunately, I had a trailer full of items that had to be unloaded so I could return the trailer to U-Haul. I was put into a no-win situation. I now have to find another storage facility that can provide the size room I need.Michael S. | First Impressions
The unit they gave me was already in use, it too over a hour to find a suitable solution. Rented a 8×10×10 however none were actually available. The solution was to rent 2 - 5×10×10 units at a higher price. I should have been given the same price for the 8×10×10 since that's what I reserved.Michael J. | First Impressions
A little difficult to get set up because I had to go from Merritt Island to Rockledge to see the person to do the paperwork, but the Lady that helped me was very nice, and cordial. Great experience, base on todays environment. I am very please with the overall experience.KATHY B. | First Impressions
I found a rodent collector and spider webs throughout my unit when I arrived. Being late, I had no choice but to put my belongings in there anyway. Massively disappointing.Jacob I. | Online Move In
I made my reservations on the phone. The lady on the phone told me I would be renting a 10x10x10 unit and I would have outside access. She did not tell me that the office for my rental was on a different city than the rental was in. After waiting at the rental for someone to answer the phone I found this information out. When I got to the Rockledge Fl office, I was told that I had rented two 5x5x10’. They were not side by side and did not have outside access. I have canceled my rental and gone with another companuDIANNE L. | First Impressions
They gave me a storage that was occupied and when I called they sent someone over she said it wasn't any more available units so she walked around the whole facility looking for a unit that didn't have a lock after 20 minutes she found one but it was a 10x12 and I had reserved a 10x10 so I had to pay an extra 15.49 for the unit even though it wasn't my fault I was very unhappy about that and never once did she apologize she just said well it's a bigger unit than what you paid for so you still have to pay the difference I would of been happy with ok well for the inconvenience you don't have to pay the extra 15.49 this month we will waive it for our mistake so unhappy about that and I would tell family and friends about u haul storage and let them no my experience and let them make their own discussion hopeful they would have a better one than I did.VONCELLA R. | First Impressions
Customer did not leave a comment.Lorry P. | Overall Experience
So far everything is fine. We will take this one day at a time.Sandra L. | First Impressions
Customer did not leave a comment.Clyde G. | Overall Experience
Customer did not leave a comment.Christina C. | Overall Experience
Excellent products and servicesJoseph R. | Online Move In
I had a few issues on day of move in and day od move out. I called the emergency number provided of the gm and he never answered or even returned the call. Going to the office where people are is just as bad. I'm assuming staffing is a issue like every where else.Kim G. | Overall Experience
Customer did not leave a comment.Kerime T. | First Impressions
Excellent serviceChristopher H. | Overall Experience
The only thing missing was a employee to help out with guidance.Rafael Q. | Online Move In
Customer did not leave a comment.Tamara G. | Overall Experience
Lock box code did not work, no employees available, waited an hour tp speak with someone on the phone!STEPHEN M.
Customer did not leave a comment.Daniel F. | Overall Experience
Our representative Susan was the only one at the facility and she was busy and did an amazing job taking care of everyone. She was very friendly and very helpful.Michael M. | First Impressions
Customer did not leave a comment.Christopher H. | First Impressions
Customer did not leave a comment.Suzanne P. | Online Move In
Customer did not leave a comment.Clinton C.
Everything was wonderful! Thank youmarilyn h. | Overall Experience
I checked in on a Sunday and this may not be typical. There was only one employee working causing a long (45 min) wait time. I had reserved the storage unit online prior to arrival at the store. The employee worked very hard to keep up but was overwhelmed, not her fault.Roger M. | First Impressions
Your mobile check in system sucksJesse M.
Customer did not leave a comment.Daniel F. | First Impressions
Customer did not leave a comment.Dean P. | First Impressions
My agent was amazing and thoughtful! I will never use anyone elsemarilyn h. | First Impressions
Customer did not leave a comment.lori b. | First Impressions
Managment Sean was very rude and I was locked out my storage and lock was placed on and no one knew this until after I paid my money then I had to call back after I got to the storage and I was questioned by the manager if I knew what my own code is as if I didn’t know the year I was born . I didn’t know just being a customer is a bother to him.Faith W. | Overall Experience
Called ahead to get code. Wrong upon arrival. Luckily, someone else was also moving and allowed me access (I had a 15' uhaul open, and clearly full). Lost account. Recreated Incorrectly. Locked out. Locked out still 2 WEEKS later from LOST ACCOUNT. Uhaul customer service was unable to contact them to get my lock off so I had to drive over to their office location (NOT ON SITE) since they also were not answering customer calls. I witnessed that while I was at the location. I was in tears which is incredibly rare for me, moving exhaustion 1400miles twice in 3 months alone two trips each time, once with the 15' uhaul and vehicle transport and the next with the other car and the pets. BOTH my rentals were with a Uhaul storage facility. No apologies, nothing. YOU'D THINK YOU'D AT LEAST TRY TO MAKE SOME FORM OF CORRECTION! Instead while I was there the red head guy clearly was happy to be telling me he was so so sorry, and the other older lady came in with food and he told her about the lock, and she said "Oh, guess I'll spend my lunch driving over there and get to eat in my car." AMAZING. Then she gets to the locked unit and tells me its because of the type of lock....which is amazing because I've used that lock at your facilities before, and no one mentioned that until we arrived on site so I could believe she just made it up on the fly when she saw the lock wasnt a uhaul one, either way NO COMMUNICATION regarding the lock being wrong, no notification that it would take 2 weeks to get access. Funny the only two emails I received from the facility contained payment info the other was telling me I had a late payment that had been due on the account on 9.11, I cancelled the account on 9.9 and had already cleaned it out. I waited 50+ min on the phone to be told it was archived and taken care of. Ignore the email. MY MOVE OUT DATE ON THIS PAGE SAYS 9.16 THAT IS INCORRECT. I MOVED OUT 9.9 and HAVE THE EMAIL FROM UHAUL.Madilyn L. | Overall Experience
I was never told it was a self service location. It was supposed to be a free month but when I tried to check in online it wouldn't remove the fee. I had to drive to another city to get help and they set me up with a storage unit that is occupied. I left and went to life storage. Please cancel my reservation.Hulya I. | First Impressions
Customer did not leave a comment.Stanley C. | First Impressions
The mobile process Is extremely helpful and easy to use.Anthony P.
Convenient. Thank you.Joseph M. | Online Move In
Customer did not leave a comment.lorry p. | Overall Experience
I rented a 10X20 and didn’t get that got 2 instead and then they sent me to 2 different locations for the storage. Very unprofessional at Palm Bay FloridaTracey L. | Overall Experience
Customer did not leave a comment.Mary B. | First Impressions
Shawn was great helping me!Oleen B. | First Impressions
- We had a reservation, but did not realize the location was not staffed, which caused frustration on arrival day. - Could not reach anyone to change the unit size, so ended up completely re-booking. - Where to "check in" was not clear - Once we HAD access, everything was super easy - so perhaps just work on the above :)Katie H. | Online Move In
Customer did not leave a comment.lorry p. | First Impressions
Waiting on my return moneyWatson W. | Overall Experience
There was a homeless man in the parking lot as we unloaded our stuff into the unit. It made us very uncomfortable.Kristal R. | Online Move In
Customer did not leave a comment.Salvatore P. | Overall Experience
Customer did not leave a comment.LINDA R. | Online Move In
I made a reservation for a big unit and went I went to pay the costumer service told me he was giving me 2 units one side by side it will equal the same size Went to check the unit and were very small went back to the main office 15 minutes drive and the rude person first was not even helping then after a while of me standing and looking at me he stated well we don’t have big units , so why didn’t you tell me the first time what would’ve happened if I don’t check and the truck arrived Sunday, what happened to the unit I reserved all unanswered questions Anyway I canceled the contract and had to go somewhere else more expensive I always trust u-haul still rent a truck for Sunday from Miami if you look at my pass always use u-haul this was a very bad experiencekatia s. | Overall Experience
The whole staff at the Rockledge facility was very helpful and easy to talk to.Brian M. | Overall Experience
No complaints about this storage company at all, minus the problem of not being able to reach a live or automated system more often than not. I'm sure it's an effect of the Covid situation. Thanks for the friendly service when I was physically at your location in Rockledge Florida.Kyle S. | Overall Experience
Customer did not leave a comment.Cory C.
Customer did not leave a comment.Christina A. | Online Move In
S/O to Rockledge location great customer service !Faith W. | First Impressions
Absolutely terrible customer support. Would never come here again & will ensure none of my colleagues in the area do either.Alexander G.
I rented a 10x20 and got two 10x10s, one of which has a pole in the way which limits the use. Also, the large rodent poison boxes in each space are disgusting and take up space. We wasted a lot of time trying to find the unit. No directions or maps were provided and the numbering system makes no sense from the perspective of the customer. Very frustrating after a long day of moving.Lisa S. | Online Move In
Where to start. I arrive to pick up my truck and the office guy is on a personal phone call about his alcoholism. I waited outside until he was finished. The 6 blankets I requested were not there. The truck was not filled up with gas. He showed me how not to drive with the tow package on. This truck was equipped with an AM/FM radio for my 20 hour drive to Florida. I improvised. Upon arrival, in Florida, the storage unit was 10 miles from the office. No where in the contract was this information stated. At the office, I was assured that a 10x10 unit would be okay for a 1 bedroom apartment and a lock would be inside the unit. Upon arrival, there was no lock and no way I was going to be able to store our belongings. As I was realizing this, my wife redirected 4 other families on where to go in order to check in. There was no Uhaul representative at the actual storage site. My wife had to drive back to the office to rent a second unit. Once we were done unloading, we had to drive back to the office to get a second lock, drive back to the unit and lock it up. Going back to the original truck rental I Texas, I called the office twice and left voicemails that because of bad weather, we were delayed by a day and needed to extend the rental. I did not ever get a call back. Returning the truck to another whole location the next day. I called the information number provided, it rang to a fax machine 3 times. The 4th time someone answered and told me to bring the key inside the convenient store. The clerk asked me if it was gassed up, I said yes and said , ok, your final bill will be emailed to you. Never again Uhaul, never again.Frank K. | First Impressions
Under my contract for my storage unit it states that I would have 24/7 access to my storage unit. While moving last night I ended up getting locked out and could not get back in using my key code after 10 pm. The whole reason I chose U Haul and this particular storage was because it states 24/7 access. I tried to reach the GM with the cell phone number left at the site and it went to voice-mail. I then contacted the 1 800 number and they were not able to remotely let me in. If someone could contact me regarding what I need in order to be able to access my storage unit 24/7 that my contract states I have I would really appreciate it.ISABEL C. | Online Move In
Customer did not leave a comment.Deanna P. | First Impressions
Very smooth process.Thank YouSalvatore P. | First Impressions
getting assistance via intercom at the office-less location is not reliableMichael D. | First Impressions
I booked the storage room at the same time that I booked my moving truck (one way rental). I am happy that the first month's rental is free, but that is about as far as my happiness goes as related to the storage use experience. The office for the storage facility is approximately 10 miles from the storage facility itself. So, I decided to use the on-line check in instead of driving so far out of my way to confirm the rental. There was nothing evident in the on-line system or at the facility that discussed how I needed to go about signing into the facility. I needed to put in my unit # and a code into the security panel, and then I could enter the facility by using a separate panel. This is far from evident when a new renter comes to the facility. It took me quite a while to figure out how to get in. Better instructions should be evident at the facility. My unit was as far away from the entrance as it could possibly be, even though several open units were closer to the entrance. I would hope that U-Haul would reserve the closer units first therefore giving people easier access to their unit, and making customers happy.MARK N. | Online Move In
Have had many issues where we were locked out of the facility at night because of issues with the system. Bugs were found in our unit and the staff admitted there was an issue with bugs because of a new tenant. I called the GM who’s number is posted around the facility numerous times and he has never had the decency to call me back.Susan K. | Overall Experience
Kept lock on storage unit after payment was received.I had to pay my movers twice because I was promised the lock would be off&it wasntTammie H. | Overall Experience
Customer did not leave a comment.Alton D. | Overall Experience
The storage facility and people extremely helpful, will send anyone who needs someplace for storage , but renting a truck less than, very bad out come.William G. | Online Move In
Had a little trouble logging in the first time. But finally got in. The automatic lights don't always come on when I'm within my area. Need more carts near our unit, West end.Bobbette F. | First Impressions
Customer did not leave a comment.Michael H. | Online Move In
Customer did not leave a comment.Cynthia S. | Online Move In
Customer did not leave a comment.JASON S. | First Impressions
I'M NOT HAPPY WITH U-HAUL AT ALL. MADE RESERVATIONS IN MARYLAND 2 WEEKS BEFORE MY MOVE. THE CHILLUM LOCATION WAS NOT HELPFUL AT ALL. THEY WERE OUT OF FURNITURE DOLLIES AND REPERSENATIVE WOULD NOT TRY TO LOCATION ANOTHER ONE. WHEN I ASKED FOR ASSISTANCES SHE REFUSED AND TOLD ME NO!!!. I WAS INSURANCED BY 1-800# THAT EVERYTHNG WAS READY FOR ME IN FLORIDA. RETURNED BOTH TRUCK AND CAR TRAILER ON DATE THAT IT WAS DUE BACK. BUT WHEN I ARRIVED AT ROCKLEDGE FL. LOCATION NO STORAGE UNIT WAS AVAILABLE. EMPLOYEE SHOWED ME A FAKE UNIT. WAS CONFUSED TO WHY LOCK FROM FORMER TENENT WAS STILL ON DOOR. I WORKED WITH THE SERVICE MANAGER THERE. LATE WAS INFORMED THAT THE ONE UNIT AVAILABLE WAS NOT EVEN A UNIT (WAS A SHOW CASE DOOR. FAKE DOOR MOUNTED TO WALL). HAD TO RELOCATE TO ANOTHER AREA IN MERRITT ISLAND, AFTER RELOCATION, WAS CHARGED FOR 2 EXTRA DAYS OF TRUCK RENTAL. ASKED EMPLOYEE TO CONTACT SERVICE MANAGER, EMPLOYEE INFORMED ME TO CONTACT 1-800 #. THINK I SHOULD FUNDED FOR EXTRA DAYS OF TRUCK RENTAL AND HALF REFUND FOR ALL SERVICES. DUE TO INCOMPLETIONS OF CONTRACT ON YOUR END..... IF ANYONE ASK ABOUT U-HAUL IN FURTURE AND ABOUT MY EXPERIENCE. I WILL NOT RECOMMENED TO ANYONE.Emily B. | First Impressions
Drew and Tyler were professional and efficient! They took cate of business. Great customer service.tony k. | First Impressions
Customer did not leave a comment.SHERON B. | First Impressions
Customer did not leave a comment.Shannon S. | Overall Experience
Through my move with U-Haul, everything was great until we got to try to find and get help about the storage unit. We spent over 2 hours trying to find out where to do the first initial check-in. Every time I called the 800 number no one knew what to tell me. Finally, my friend said we're going to a human being. We did find the right place and everything worked out. But if it wasn't for the man (God Bless Him!) who took care of us. The only suggestion is figure a better way to handle the storage unit information to the customers such as where to go etc.Donna F. | First Impressions
Tyler in the Rockledge office was very professional, helpful, and courteous.christine C. | First Impressions
Im so upset with your service. I clear the storage on time and call to make sure I don't need to do Anything else. Than u keep sending me mails and even send letter to my mother in law u going to put lean on the house. Are I guys crazy?Nurit O. | Overall Experience
Customer did not leave a comment.Thanh N. | First Impressions
Your Customer Service should be an embarrasment to your corporate mission. The furniture dolly that we paid for was not in the vehicle. I finally had to go to another location and pay for another dolly. Trying to talk to a "real person" in your organization is like a bad joke.Wanda F.
Customer did not leave a comment.David D. | First Impressions
Units are expensive but clean and well-maintained. Signup online and move-in went without any problemsGary B. | Online Move In
Wonderful staff. Misty was nice goes over the top to help you outchristina H. | Overall Experience
Misty at the UHaul in Rockledge on Dixie Lane in Florida continued to show me superior customer service even after my original 2 month contract was over. This woman is management material and should be allowed to grow and become a role model for other employees. Thank you, ma'am!James R. | Overall Experience
Customer did not leave a comment.George K. | Online Move In
The key lock code was exactly backwards and the instructions were not communicated effectively. The code provided needed to be typed into the back side of the lock for it to work.Christopher R.
Customer did not leave a comment.Tammy C. | Online Move In
I had the U-Haul truck rental until 1130 pm that evening and a 26 foot almost full when we got to the 24hour supposedly location my access code was DENIED. I WAS DUMBFOUNDED. CALLED THE GM LEFT MESSAGE FOR THE ONSITE MANAGER. .. .. NOTHING. THEN, KEVIN FROM COCOA BEACH SAVED THE DAY FOR US. THANKS KEVIN. IT ALL WORKED OUT. GOOD STUFFKANDANCE B. | Online Move In
This contains personal information so do not post this anywhere. I don’t have more time to spend on hold . Horrible experience. There were no formal instructions and nobody told me I was going to an unmanned facility. Several others were very confused and alarm kept going off. It was hot inside so does not truly air-conditioned. The doors were opening and closing with nobody near them so that is not safe. Overall a horrible experience. Both units attached to any of the following info should not be billed as they were cleaned out. I called and was on hold forever and ever several times when I was locked out by a different lock because again there are no directions. Also was just on hold to let you guys know that both storage units are cleaned out only to find out that I have to do an online move out process that I don’t know any information about nor did I receive instructions to do so. Bree Warner-Smith Gregory Crouser or Beverly Crouser 321–890-2302 407-982-9051 or 407–982–9054 One unit number is 1446 it was cleaned out on Saturday, May 22 The other unit I believe was 1665. I received this email so I believe you know that vents cleaned out because it was cleaned out right before the 20th when I got this email. Please confirm that I will not be billed as I do not have any contents left in the units. I should be issued a refund for at least one of the trucks that I rented based off of the horrible experience.Bree W. | Overall Experience
If the reginal manager from u-haul would not have been on site taking pictures I would still be standing there trying to figure how to rent the van. I had no ideal know one worked at this location. I downloaded the app set-up account etc etc, then it tells me to go to the desk to resole the issue, turns out, there is no desk. they somehow were able to have the van released so i get the van. I really would rather rent the van from a live person and the number on the van and building takes 30-40min to talk with someone, its a nation wide number, this is no fun either. I love the U-haul facility in Port St. John , real people when i call, real people on site and very nice. It's a sad day when no customer service is available. The van was nice :-). Location Nightmare. Please send me a receipt to firstname.lastname@example.org But this is most likely not going to get read.JOSEPH O.
24 hour access is a myth for moving in. Fiat a review I should be able to answer the questions I want. You are not paying for reviews, another poorly executed item from uhaulDYLAN HOMER S. | Online Move In
Customer did not leave a comment.Juan V. | First Impressions
The only complaint that I had was I had trouble finding the orange box to drop the key offâ€”maybe specify where the orange box isâ€”Elizabeth E.
One major problem caused my low marks ..the lights go OUT and it is pitch black!! To get lights to.come back on one must return to center aisle and run towards the front!! The first time this happened I ran into a dollie and seriously injured my shin and ankle! Also our last day was May 12th not 17th11Joycee P. | Overall Experience
The storage unit does specify 24hr access to it, I was a little disappointed to learn that there's a $10 fee a month to actually have the 24hr access. The facility is nice and priced just right. Thank you.JENNIFER K. | First Impressions
While the staff at Rockledge was extremely helpful in getting us set up with a unit at the staffless Merritt Island location, the technology at Merritt Island itself was on the fritz -- so, not well-maintained at all -- and we were unable to access our storage unit on the day we rented it. Thank goodness we weren't actually trying to move stuff in that day, because it would've been an absolute disaster! For a staffless facility such as Merritt Island, it's essential that the tech systems be working at all times or that someone is physically present at the location when they're not. When customers can't access or store their items in the facilities during normal business hours, what exactly are we paying for? Not to mention how unsecured it seems our items would be; if someone hacked the system or broke into the building when the system was down, would UHaul even know or be able to stop them?Raegen P. | First Impressions
Drew Rosenberg was very helpful, professional, and knowledgeable of U haul and options as productsPatrick I. | First Impressions
Customer did not leave a comment.Maria P. | Online Move In
Found a great solution for us. The staff is first rate. The facility was clean and easy to access.william e. | First Impressions
Improve on the instructions for returning the vehicles, specifically where you put the keys (drop box location). Increase the number of agents for assistance on the phones, waited an excessively long period for help.DAVID K.
See notes in call that better have been escalatedBree W. | First Impressions
except the 1 hour hold time to speak tona representativesSandra S. | Overall Experience
Poor App implementation; incomplete instructions, no key drop-off, unreasonable pickup time limits. Took collective 75 mins to reserve vehicle, 15-20 mins of vehicle check-in through App check-in process ( can be confusing and needed to use call-in customer service with wait-cue of 5+ mins. Self-serve NOT recommended at this location. Still has not fixed incorrect $25 charge to clean an already dirty vehicle and reported to customer service ( along with submitted pictures through check-in U-Haul App) prior to pickup. Left dirty from previous user.Carol G.
Customer did not leave a comment.Tracy C. | Overall Experience
I was very much impressed by the location in Rockledge,FL . All the employees, from the outside to the actual rental contract, were very helpful, friendly and well spoken. What a pleasure it was. I have rented storage for18 years! From Uncle Bobs,Public Storage,Cube Smart and Banana River Storage. YOUR Store gets 5 STARS! CONGRATULATIONS!Holly U. | First Impressions
Customer did not leave a comment.Bonnie w. | First Impressions
I could not get onto the storage facility to see my storage unit. I sat on the phone with customer service for FOUR HOURS AND SPENT ANOTHER TWO HOURS TRYING TO GET A HOLD TO THE PROPERTY MANAGER...THE CALL JUST KEPT BEING PLACED OM HOLD!! THE WORST EXPERIENCE EVER!!!! I WILL NOT RECOMMENDCynthia J. | Online Move In
Customer did not leave a comment.Paul N. | First Impressions
Customer did not leave a comment.James P. | Overall Experience
So not wish to say negative comments related to my issues as HOPING to find amicable resolution. I will however come back to update based on communication resolve. The PROCESS to rent was easy, the BUILDING itself very clean & looks to be well maintained. The emergancy direct to UHaul in case of —-? Useless as no number access provided on actual system so unable to respond to required “prompts”? Disturbing but hopefully replacement now aware. of inadequate installed communication equipment. My experience regarding accessing unit I will optimistically hope ONLY mine, hopefully a resolve will be found as willing to give another chance in I do understand things happen and managements time limited. However I do think irregardless of my issues yet finding solution? A employee on or close enough to be available to site would rectify many assurances of solutions. Will update as occurs. As aforementioned, I will TRY to resolve my problems although to date impossible but be assured I am honest in the factual statement of very well kept, clean and the sizes seem to be available for many upcoming rental areas if needed. Hopeful in management providing a solution to my ongoing inability to access the unit rented to date? As if at all possible I think my actual storage rental should follow in positive terms given the possibilities of access terms (better than any other available within Merritt Island. The cleanliness of entire area so far and the variety of entrance needs from regular physical access to truck access which stands alone within area! Uhaul has a great “possibility” of providing exclusive options to storage seekers that are unique, and a none compete here in location! The ability to obtain online are excellent in theory? But the problems encountered in my experience need to be a TOTAL resolve in accuracies before the possibility of this storage area obtaining a flawless recommendation for others. And the useless communication devices provided that are installed FOR DIRECT CONTACT must be addressed as impossible to use as provided. Hoping that all the positive these units have will be utilized in conclusion of the impossible ability to access my unit as I am sure the situation is not only mine. Once the management office provides determination in concluding these? It has ability to be the best available on Merritt Island and I will be the first to provide sincere information & recommendation to all. Fingers crossed that management is determined to resoluteness. But for now? I wait...Teresa G. | Online Move In
Customer did not leave a comment.marilyn h. | Overall Experience
The U-Haul app did not work on my Android phone. The website also did not work until I switched to Chrome so it took forever to checkout to start with. After that it was smooth sailing.Bruce J.
The online pickup process does not work. There was no key available and when I return the system told me to put the key in a slot that did not exist. Drew was wonderful and drove over from Rockledge to get me a key. I would fix that process or not do rentals from here.Daniel R.
Misty at Dixie Ln location went above and beyond in helping me. She is an asset to your company and deserves recognition for her superior customer service. Thank you, Misty!James R. | First Impressions
Customer did not leave a comment.PAUL S. | Overall Experience
Customer did not leave a comment.Cristina D. | Online Move In
Great new facility and helpful staff led by Andrew. Thanks, too, for great support to Veteran groups the first year of the new MI storage center.DON W. | Overall Experience
Misty was very cordial and helpful in finding a solution to our storage needs. She then promptly closed the transaction and let us go on our way! The Courageous Division Sea Cadets and Brevard Vets Council are grateful for the service provided.paul j. | First Impressions
Customer did not leave a comment.Cynthia J. | Overall Experience
i will recommend your service to my friends and neighbors.Wayne S. | Overall Experience
Customer did not leave a comment.Karen B.
I had great experience. Christina in Rockledge office was very nice and helpful. Even though the place is self storage, I met there a girl name Misty, and she was so nice and help me to set the log in and find my storage. I definitely recommend that location to anyone that need storage. Good price, clean and easy .Nurit O. | First Impressions
Customer did not leave a comment.John M. | First Impressions
Impressed with the cleanliness of the whole building and the storage room. Every area is well lit and functional.Timothy D. | Online Move In
I originally rented a small unit and realized after a week of moving items in that it was not going to be big enough. I called the office and was told they did not do any kind of prorated refund if I moved into a bigger unit. The rep then tried to get me to move out of the unit quickly and turn it back over before the month was up. I went online and rented bigger unit and paid the $245 right then. I began to move items in and a short time later checked my bank account. U-haul had taken the $245 out of my account three times instead of just once. This caused other payments to not go thru and I have been dealing with a mess because of it. I once again called the office and the worker was obviously distracted with another conversation but told me that it would correct itself, but to call back if it didn’t. A few days later u-haul returned all three payments into my account instead of just returning two. I then started getting late notices and a charge of $15 went onto my account. Tried 6 different times to call the office and nobody every answered the phone. Finally got a hold of someone and she told me that the charge was going to be removed so I could pay the storage fee again, it was never removed. Called again yesterday and finally got the charge removed but asked to speak to a manger about what occurred with my back account. I was told he’s pretty busy and probably won’t have time to call. Got up this morning to see an email from the manager adding the $15 late fee back into my account again. I will use any other company besides u-haul next time I move.Susanne R. | Online Move In
Customer did not leave a comment.Steven S. | First Impressions
I’ll NEVER use U-Haul again and I’ll tell all my friends and anyone who thinks about using this trash company what my experience has been. You stole from me and that is unacceptable.KEVIN A. | Overall Experience
Customer did not leave a comment.Susanne R. | Online Move In
Customer did not leave a comment.Wayne S. | First Impressions
I feel like u-haul took advantage of me, overcharged me. I would not use u-haul again. I will certainly tell others who are moving about my experience.KEVIN A. | First Impressions
There is insufficient lighting that turns off at inopportune times. No individual unit lights, which are vital for larger units like mine. No ability to select which free unit to pick. Multiple calls to manager were unsuccessful, so my question as to placement of the PODS container for unloading was unclear, I had to wing it causing much more work to get things done same day.Anne B. | Online Move In
I was unclear about which number pad to use and called the customer service for help. They answered immediately and walked me through the checkin process and it was easy. Everything was very nice.Yvonne B. | Online Move In
The facility is very nice and especially liked the loading/unloading area with the roll up door as the weather was not good. This allowed us to back inside and unload. Unfortunately it would have been nice to get some direction on entry into the facility as this was after hours. At first we didn't think that we could get in with the code. Somewhat confusing. Also, there appeared to be several available units closer to the entrance but we were assigned a unit at the very back of the building. Appreciated the use of the carts as we had a long walk to the unit.Randall H. | First Impressions
Andrew was very nice and helpful through a already bad situation.charles r. | First Impressions
The staff assisting me was very friendly and helpful. ISusan K. | First Impressions
Really like the new storage facility on Merritt Island and the rates.carl t. | Overall Experience
Excellentjohn s. | First Impressions
The staff was exceptionally helpful. I believe his name was Andrew at Merritt island/ Rockledge.Patricia D. | First Impressions
Overall experience, and more so the concept, of rental via mobile device was excellent. My experience was with a Vehicle located at an unmanned facility and was flawless. I look forward to future rental experiences.Mark D.
You're a online service. I have had nothing but trouble with your online service I will never use it again after this. This is the second time around hour.Michael L.
Customer did not leave a comment.Laurel T.
Customer did not leave a comment.Drew E.
Pickup location was littered with broken auto glass around vehicles and does need t feel safe. While I was trying to pick up vehicle I was approached by someone bumming money. Clean up the area. Make it clear that this is a 24/7 pickup location on web site that does not have an office. That confusion resulted in over an hour delay in my ability to pickup vehicle. The adjacent building has a large U-Haul sign on it, but the building is boarded up and looks to be condemned.Ronald H.
Customer did not leave a comment.Michael R.
Upon returning the truck at 10pm, I found that there was no key drop box to return the keys. I walked around in the dark looking (it's not well lit AT ALL) and finally drove around the building. At first I tried the code box that I retrieved the key from but I couldn't get it to relock. This location does everything by phone instructions, no people are present to help, so I ended up calling UHaul's 1-800 number and the girl I spoke with also couldn't find record of where it should be and asked me if I could hide the key somewhere... I didn't want to be responsible for the van so that didn't thrill me. I was finally able to get the box to relock (if that's how they want to do it, there needs to be instructions because it's not easy) after 45 minutes of being out there alone. The van was nice and clean and worked great but the drop-off situation left a really bad taste in my mouth.Rachel S.
Absolutely terrible online system. Makes it extremely difficult to not only pick up a rental vehicle, but impossible to return. Your online system crashed twice, which was about 30 minutes of my time. Your phone associates are unfamiliar with your locations. Absolute nightmare of a rental from beginning to end.James P.
I've been trying to get assistance since yesterday. I've called in several times. I was advised that someone would contact me today. As of now that has not happened. Last night we dropped the van back at the site. We were advised to leave the keys in the drop box. THERE IS NO DROP BOX! I called to get a code or assistance with this and was told that they couldn't do anything. That 3 other people had rented that day and had no issues. So fine, I went back today when it was light thinking ok maybe I missed it. No again THERE IS NO DROP BOX! I asked a worker there (painter or something) who said he didn't know try walking through the mall. I am not going on a wild goose hunt searching for something that's not there. This is crazy. I just want to drop the keys responsibly and where I don't get fined.Kristen C.