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GANDOLFA B | First Impressions
Customer Reviews for U-Haul Moving & Storage of Merritt Island
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your employee left the water running in the cleaning closet and flooded my unit, and wasnt even offered another unit to move into...very poor customer servoce
Kevin P | Overall ExperienceThanks
Raymond G | Online Move InFound German cockroaches in multiple stored items/furniture. Absolutely unacceptable. I've never had pests and never brought any food or anything to attract them to my unit.
JOSHUA B | Overall ExperiencePlace is horrible … flooding!!! It’s a dump either way lazy employees that do nothing but drugs
Howard G | Overall ExperienceLights turn off too quickly Alarm goes off EVERY time I open my unit Staff arrogant and unhelpful Worst facility EVER You guys suck
ben m | Overall ExperienceYour staff was solutions oriented and extremely helpful.
Tamsin B | First ImpressionsIT WOULD BE APPRECIATED IF UHAUL GAVE MILITARY/VETERANS/FIRST RESPONDERS A DISCOUNT …. THANK YOU IN ADVANCE…. PS: UHAUL SHOULD ALSO PARTICIPATE WITH LIFE LEADERSHIP TO OFFER THEIR SERVICES THRU THE LIFE APP. YOU MAY CONTACT ME DIRECTLY IF UHAUL IS INTERESTED.
Rocky c | First ImpressionsStaff was friendly and helpful.
Edward N | Overall ExperienceCouldn’t find the size I reserved. Friendly people but not well trained. Did not tell me I need a specific lock. Have now locked me out of my -paid for- unit.
Lyn M | First ImpressionsAt one point about a year ago, someone had put a different lock on my unit and had taken mine off. We notified they came down. It wasn't U-Haul lock. So we cut it off. Did not appear to have anything missing that was hard to tell that was the only unnerving thing
RIchard H | Overall ExperienceI rented a unit. Management compromised my unit drilled my lock without permission . Exposing my property subsequently having my unit, compromise and people stealing my property called corporate. None of the information was documented will never do business with these guys again they go through too many managers. Very unsatisfied I do not trust these people
michael k | Overall ExperienceAll was good. In my hallway (eastern most) the lights often went out while I was working there. And I’d have to go down the hall to get lights back on. Also walking in a couple weeks ago to rat traps in hallways was a little unsettling. Other than that, the facility was clean and safe.
Laura C | Overall ExperienceThank you!!
Kelly P | Online Move InThe storage was perfect for us, we are just moving further away. I would securely recommend this place to anyone who needs storage
Fernando R | Overall ExperienceJust what I needed
William S | Overall ExperienceI felt comfortable with the surroundings and convenience provided.. We needed the space for 1 year and would recommend U-haul.
duane s | Overall ExperienceVery kind, very helpful! Overall great experience
NICOLE S | First ImpressionsThere are no words for the people who work here. They have no clue of what they are doing. And have zero knowledge of their job cant even answer a simple question.
lisa r | First ImpressionsCan I put - 10 stars . The people who work there are horrible have no clue of what they are doing. Inside my unit was covered in white powder had to call the fire department and an ambulance because what ever it was burning our hands. They sent someone the next day to clean it . He vacuumed up a pile and left I spent the next 5 hours cleaning and moving my things to an other unit. I cant even express how angry I am. You can call me at #321-353-1484
lisa r | Overall ExperienceStore manager was awesome she even gave me a accurate map of the facility. Everyone in the store was excellent
Travis H | First ImpressionsOnly thing was told there was going to be a lock in unit ! Luckily I had one with me !
William S | Online Move InThe AC unit went out and we pay monthly for a climate controlled unit. It was never fixed. The alarm went off every time we opened our unit. It could never be fixed. The unit we still have is the unit that the AC is broken. The on site staff is not helpful. She is rude at times.
Jacob C | Overall ExperienceThe only improvement that I can see is that the lights automatically go off in certain parts of the building even when you’re in there. Everything else was great for the years that we were there thank you.
Synthia S | Overall ExperienceThis was so easy and painless and didn’t even need to speak with anyone!
Heaven S | Online Move InThe facility on Merritt Island was top-notch. No issues with my belongings stored there. Easy access to the building, climate controlled. I will use U-Haul again. Thanks.
Joesph C | Overall ExperienceEverything was clear and easy to do on line and I had access to the unit immediately without any problems.
Evelyn R | Online Move InGood place 👍🏻
Tonya R | Overall ExperienceStaff was very unprofessional
Kenya H | Overall ExperienceIt would have been helpful if staff were on site. It took me 4 hours to get everything working and 4-5 phone calls to uhaul for support. However, once I was transferred to a person who serviced this location (Dustin or Justin) I received wonderful phone support and he was able to get things working for me after a few phone calls. All of this could’ve been avoided, however, if there was staff on site.
Amanda J | First ImpressionsSuper nice customer service
STEVEN B | First ImpressionsGreat staff, very helpful.
MICHAEL M | Overall ExperienceNone
Troy M | Online Move InMoved in last month. My unit had oil on the floor. It was not cleaned out. I had to go out of my way to clean it up before moving my things into the unit. The unit I was assigned was in the newer area which did not have AC working which made my move even more challenging. The floor is not finished and very bumpy in this area. The day before my move out I called the Rockledge office and the person was not professional or helpful. He didn t even answer the phone as Uhaul. I had to ask him if it was Uhaul I was calling. He did not answer my question and did not care to help me. Very frustrated and stressful to have to deal with a person who doesn t want to take the time to help I will not be coming back to Uhaul or using them.
CARMELA M | Overall ExperienceAmazing facility! Will recommend and use again!
Jonathon K | Overall ExperienceThe only inconvenience was that the rental office was in Rockledge and the facility was in Merritt Island.
Elizabeth F | Overall ExperienceVery easy to apply online. Everything was exactly the way it was explained online.
David L | Online Move InAll was good for understanding, for a first time customer, but an alarm system working incorrectly, when I open my storage unit I get an alarm, I trying to call to get help with a special box on the wall, but nobody answered me, I get the alarm every time when I open until, I tried to resolve problems, and do a check out and check it procedure but it didn’t help, I tried again calling to get help, and on the fourth shot somebody answered me, and said that the alarm system have a problem and they are working on it.
Nazar R | Online Move InThe only thing I do not like the automated system because if you doing a unit, it’s hard to get to someone it’s more dedicated to renting trucks
Rose P | Overall ExperienceTerrible.
Wendy C | First ImpressionsI was very surprised to the fact that you would not rent me a U-Haul truck because of something my son did , how can you hold that against me , my son is and adult I can not be responsible , I can understand not renting the service truck to him until he made amendments any way you cause me so much hardship .
MARIA M | Overall ExperienceRon took such good care of me and answered any questions I had.
ALICIA W | First ImpressionsHad a few problems with the unit not being open at times. That led to issues with some of the employees. Other than that it was what it was.
HEATHER N | Overall ExperienceMy experience was great.
NYTASHA M | First ImpressionsVery poor user interface with the app. No one at physical locations willing to answer the phone, only can work with corporate who can't do anything for physical locations.
Brad P | Online Move InI was supposed to get an email confirming that my corporate credit card was removed from the account. The young lady told me it was, but I still haven't received an email. And they were supposed to verify that I emptied. The unit cleaned it out and removed the lock that was not done either. Now I'm a very repeat customer and I love using U-haul, but the service is getting worse and worse. So you guys need to step it up and either hire more people. Or go down to these places and give them some help.And by the way, you try running a truck online or returning the truck online.Cause I had see what it's like.
Michael R | Overall Experience1st I had to return the lock I was told I had to buy at the near by U-Haul store because there was one already in my unit. Rating average because I was denied access 2 weeks after contracting & 1 week after actually moving in for to staff error. I have been compensated with a free month making me satisfied with the handling of situation.
KELLY E | First ImpressionsGreat facility clean and neat
Deanna P | Overall ExperienceI moved out on the 23 of Feb.2024 my storage was a foot short but it served its purpose. Very nice and clean units. I would rent from you all again and would recommend your company. You guys rock. I just didn't like my amount I had to pay. It was alit cause I didn't have much help moving. Thank you all.
Avis C | Overall ExperienceVery clean, easy access, excellent staff.
Paul B | Overall ExperienceWe needed a place to store our e-bikes while on a cruise. Was very easy and not too expensive.
JOHN S | Overall ExperienceNo one on site to help otherwise a pleasant experience
Jessica H | Overall ExperienceNext time I need storage I will be back !!
William S | Overall ExperienceWell managed, always clean
Paul B | Overall ExperienceIt was not easy ending the rental, hard to know if I indeed canceled it. I finally got an email saying it was cancelled, but then a week later got another email saying I got billed another month. And I moved out well before Jan 29th, I actually moved out on January 25th. Some of these answers could have been Non-Applicable (never went to any office or met any staff)
GARY H | Overall ExperienceI reserved it online. Move in date was 12/1. Called earlier in the day about procedure. They said I’d be able to complete the online check in when I got there. The “office was open to 8.” I get there, no one is there. There’s no office. I can’t complete online check in. Every time you call you get a message and then routed to another number. Still couldn’t complete online check in. Had to drive to the rockledge location… “it’s only 8 minutes.” Nope. Rush hour traffic on 528??? 40 min. The guy at the counter was actually very polite and professional. Drive back over and moved in without any other hiccups.
Tammi C | First ImpressionsTimer on the over head lights were a pain in ______! That would turn off too frequently.
Dewey D | Overall ExperienceThe young man that assisted me was very pleasant and efficient. Thank you!
Nicole D | First ImpressionsGreat place. Thanks
rich m | Online Move InTop Notch
Kimberly F | First ImpressionsStaff was friendly but didn’t seem well trained. I was told I had a unit reserved, but then the unit wasn’t available. I was told that the unit was climate control, the only part of the storage facility that had air was the first few bays you walk through. My unit was in a hallway that was hot and humid. The day before I moved out it was raining and stopped by to drop some things off and I could hear the water dripping a few units over. I used the call button in the hallway to let the office know, they said that they were told the same thing the day before. I asked, “so, did maintenance come and check on it?” And was told that there was a work order in for it. Next day I found another facility, when I moved out of your place my boxes were soft from the moisture in the unit.
Lindsey F | Overall ExperienceHaven’t moved in yet.
SUSAN E | First ImpressionsGreat facility that was safe and secure. Safe was always super helpful over the phone and quick to respond. Thanks for the great experience.
Jason L | Overall ExperienceExcellent staff onsite a Merritt Island. Always helpful and knowledgeable.
Joseph R | Overall ExperienceExcellent staff onsite in Merritt Island. Always accessible and very helpful and knowledgeable.
Joseph R | Overall ExperienceMisty was excellent, per usual. Chef kisses.
Holly B | First ImpressionsLove being there
MYLES A | Overall ExperienceRented an occupied unit. Told to cut the locks off myself and dispose of the contents. I think U haul should assume that responsibility.
wendy m | Overall ExperienceExtremely clean, well secured. Only negative I would say is the ridiculous amount of excessive text you have sent to my phone asking me to leave a review! I guess it worked because here I am… but next review will be a 1 if it continues.
pete p | Overall Experiencethank you
Brad H | Overall ExperienceOther than my calls to the office on 8/5 being put on hold for too long, I was very satisfied with conducting my business here.
MICHAEL M | Overall ExperienceThe facility placed a secondary lock on my unit for ‘security’ reasons instead of giving me a call to address the issue with a customer service mindset and worst of all failed to help me remove it in a timely fashion . In a nutshell I needed to get access to my stuff in the middle of Monday , and that didn’t happen and ruined my day . Sounds like people who work here didn’t care at all, I’ll never go here again.
Nick L | Overall ExperienceI called in a day ahead of time to make sure everything was ready and see if there was any additional info I needed to know. I was not told that I would have to go to the Dixie location to get an access code first because no one is on site at the storage facility. After a 3 day drive across country I did not want to have to drive back and forth across the bridge and traffic. Once I did get to my storage unit it was locked down from someone not paying rent so I had to reach out again to get a new unit assigned. None of it was an enjoyable process.
RACHEL B | First ImpressionsThis particular Uhaul storage facility does not have an office. I have rented there twice, once for a whole year and hardly ever saw staff on property. Renting the unit was easy and directions were understandable. My only complaint was that the loud unit alarms were going off constantly and supposidly there was an issue that they couldnt fix right away.
Marinna B | Overall ExperienceThe management and customer service is beyond terrible. They will put you on speaker and have 4 people talking to you at once to “try” and resolve an issue. My storage unit wasn’t ready and they lost my reservation so I had to spend extra time and money for a bigger unit. My unit is supposed to be climate controlled. It is not. It is as hot or hotter at times than outside. They said they’re trying to resolve the issue but it’s been over a month. The last call I made to inform them of the A/C situation was completely unprofessional. They told me if I did t like it I could move out. What a terrible thing to say to a paying customer.
ERIC C | Online Move InI don’t like your system you cannot pay over the phone and no one answers the phone at the office
Rose P | First ImpressionsNone of keypads on site recognized my code. No u haul personnel on site had to drive across town to get customer service, all the phone numbers went to voice mail. They checked my code, said it was correct, I must have entered it wrong they said, back across town, tried again, same result… no one answers phones, back across town, this time we got a new code number, returned back across town… didn’t work, back across town (3rd trip)… said should work and now no one was available to go with me. Back I went one last time, code didn’t work but this time they answered the call box, he gave another code to use, this one worked. btw, I had a u haul rental van for the day, now loaded with contents to go into this storage unit. …. I finally got it out of there at 11:14 pm…. Not a happy camper, sharks have been done by 8…. Still don’t know if my code will work, not planning on driving back up there in the near future.
Dewey D | Online Move InYour customer service sucks
Brdget C | Overall ExperienceYour Employee MISTY DiFFIN, needs training On Costumer Service, we deserve respect, we are Paying costumers, we are not there FREE By the way, you owe me $154.37 for UNIT 1474 I had 2 Units
VIOLET W | Overall ExperienceNever able to get ahold of the property manager for Sykes Creek location. Moved out, followed all rules but continued to get past due amounts showing. Called several times no call back. Finally reached corporate and they helped to cancel the storage reservation and resolve issues.
HURLIE B | Overall ExperienceEverything was fine thank you so much for providing your service!
Shayna W | Overall ExperienceLocal uhaul was difficult to contact. It took two phone calls to cancel my contract.
Patricia J | Overall ExperienceThe staff was extremely helpful
Dennis H | Overall ExperienceThe only thing I did not like is the double entry method
MARK H | Overall ExperienceEasy breezy and completed move in the storage within the day that I signed up online. Did not have to get help and a very user friendly website!
Tonya R | Online Move InI had an issue via phone with a Stephen Cochrane who originally held a space with my credit card for the melbourne location. He did no such thing, and made a mess of my day. I arrived with my trailer to find out there wasn’t any units available as he stated. The manager there called around, and got me in at Merritt Island with my first month free. I took it because I needed it, and I appreciated his kindness, albeit 35 minutes from where I live. The Merritt Island manager and Abigail were most helpful and efficient at their jobs.
cheyrl j | First ImpressionsIt was a great moving experience. Very helpful staff. Thank you.
alex a | Overall ExperienceThank you... JT, Taylor and Juan!
Victor B | Overall ExperienceThe unit is very nice and clean brand new
Michael A | Online Move InI was very happy with the facility. However, I do have one criticism. The automatic lights turn off too quickly, and there are no motion sensors in the aisles with the storage units. You have to make your way to the ends of the aisles to restart the lights. It would be an improvement if the motion sensors were in the middle of the aisles.
William H | Overall ExperienceThe hall lights go out to frequently creating a trip hazard for the elderly. Misty was excellent to work with. Very kind and very helpful.
Jennifer m | Overall ExperienceWe asked for a first floor unit when requested a storage unit online. When we got there, we were told it is a split level and it was upstairs. The person at the counter was extremely helpful and friendly, but we had to change to another facility further from our house in order to have a first floor unit. She did everything to make it right but the system itself is flawed.
Michelle M | First ImpressionsI am still a customer, just had to increase my storage unit space.
Amy H | Overall ExperienceMs. McNeely was very helpful. She aided us remotely with how to gain access to the building. Very pleasant to work with.
LINDA C | First ImpressionsI'm a victim of identity theft and I lost my home due to this. I moved all my stuff from my house in the storage unit, and because of the identity theft it was tough for me to make payments due to my accounts Frozen and no money. U-Haul would not work with me they said they wanted a full payment and would not do a payment plan so help me out. The auctioned off all my stuff including personal items birth certificates medical records and Social Security and credit cards that I had to move in there cuz I had no place to go. I am 100% disabled and living out of my truck, I hope this never happens to anyone. U-Haul will not help you if you run into a situation like this it would just take your stuff and sell it I would not recommend you all to anyone
Rob M | Overall ExperienceSmooth in every way - all online and simple - I just reserved and paid it online
Michelle L | Online Move InExcellent customer service
SHELDON P | Overall ExperienceJust moved in but found the building clean and convenient. I made an error upon leaving and an employee called to explain what I had done and how to correct it. It was in my favor they called!! So far so great!
Lynne C | First ImpressionsOver priced, not local management, new clean facility. If you need it good, but you pay high price just to store stuff.
james b | Overall ExperienceGreat customer service Thank you!
Estella W | First ImpressionsIt is very difficult to reach anyone for help with questions. I spent hours on hold just trying to get to someone who could help me cancel my unit. On the other hand the facility itself is amazing, so easy to access. So my experience was above average for ease of access, but below average for access to help around renting/closing the unit
Holly L | Overall ExperienceNeed to let people know you have to go to other location to get the paperwork done sign not in good spot to let people know should be by entrance door !!
William S | First ImpressionsEveryone was very helpful and the units are clean and the whole experience is just what we needed
Gerald a | First ImpressionsGood security. However, the roof has been leaking in multiple locations at the Merritt Island location and wet floor signs are placed when it occurs. This has been going on for some time. Water was evident in the aisle where our storage unit was located. Would recommend to others if the roof was maintained and the building stayed dry inside when raining.
christine C | Overall ExperienceThe facility in Merritt island was EXCELLENT. I wish it was closer to our home.
Marvin P | Overall ExperienceThe only reason I don't give it five stars is that there's a disconnect between the U-Haul online reservation system and how the process really works at this facility. The online system makes one think that the entire unit rental process can be done online, but in reality you will get a confirmation email that tells you to go to the Rockledge U-Haul to sign forms and set the access code. This can lead to miscommunication. I suggest the website explain that not all locations can initiate rentals entirely online and to please read the confirmation email carefullly.
Raoul C | First ImpressionsMy access code is still denied after a week. After multiple calls and visits to the main office, they are still unable to give me my own access code that works. They told me to just follow someone else in and that the alarm would go off after opening my unit. I insisted that I needed a code to enter because I wasn't going to just wait for someone else to show up, so they are having me use the access code of the manager of the building. Also, there was no lock in the unit when I arrived. The people who have tried to help me are polite.
Stephanie H | Online Move InEverything was good except the A/C is always broke on one side of the facility. I had units on both sides. The person told me that they would get the A/C fixed and it would last one day. It sounds like you need a new A/C. I store with you because of temperature control as well as service etc. That is very important to me.
Guy T | Overall ExperienceFour days after renting, the manager that I hadn’t met before, put a new lock on my unit, not allowing me to get my stuff. The original sales person never told me I had to have a specific lock. When I spoke to the manager, she was rude and disrespectful, still not even allowing me access to MY stuff until I went out and bought a new lock. Another time I showed up and the doors wouldn’t open. I sat there for five minutes reentering my code because I thought something was wrong. As I started walking past the front, I see her in there sweeping. I tap on the glass and she rudely says……I’m cleaning! Use the other entrance! Imagine how much easier it would have been if she just put a sign on the door
Keith H | Overall ExperienceWould have given Excellent rating, BUT. It was impossible to contact someone onsite via phone. The uhaul central line is terrible and one I was put on hold for « 5 hours » Shout out to JT who was super helpful once I was in contact!
shea c | Overall ExperienceSusan went above and beyond to help us out, very professional and genuinely help full, after a hectic move she was a pleasure to work with.
Paul H | First ImpressionsThe lady who checked me in was nice and everything went smoothly. I think her name was Taylor? It would definitely be more convenient if everything could be done online like other locations:)
Carole K | First ImpressionsJust wanted to say ty to all staff at Merritt island U-Haul storage
Ronda R | Overall ExperienceExcellent customer service! Maintenance at the merrit island storage very clean. Person very courteous and helpful and attentive. Guys at rockledge are very attentive to customer's needs. Not only myself but i observed this actions to all customers! Whether opening or closing hours service with a smile!! Thank u for hiring people persons!
Mary B | Overall ExperienceCode wouldn't work no one knew how to fix it cancel my rental. Costumer service sucks.
Robert S | Overall ExperienceYour customer service hotline and website are such nightmares. I’ve found myself stuck in loops on the website. Your hotline hangs up on people, nobody knows what’s going on, hold times are forever… when I went into your Asheville store there was a line out the door and one employee who’s manager walked out running the store. Your in store employees seem to be cleaning up all the messes your online and hotline are causing and they have huge lines and understaffing to deal with. Uhaul’s customer service infrastructure needs an overhaul.
Aaron B | Overall ExperienceCouldn't believe how easy it was to get the unit. The directions were all done on line and took less than 10 minutes. Great experience.
Gerard D | Online Move InThe storage facility was clean on the inside, but too much garbage in the entrance, also it bothers me that the alarms activate for a few seconds everytime I open my storage unit I should be nice if users can select the storage unit in a map, the one I got assigned is to far from the entrance and there’s a lot empty near to the front door
Jonathan G | Online Move InNormally everything I do with U-Haul is pretty small, I just want to give it in a little bit of feedback with the 24 seven truck share. I had a rented a truck to pick up at 6 PM I went to do the online check-in and the app wouldn’t let me do it neither with the online page. I was there for quite a while when I finally got the box number I opened it and there was no key in there. So I had to make another reservation wait to be excepted and then wait for the code to finally get my truck. I still yet have to know whether they will reimburse me for the first rental and if they will let me keep my storage reservation. I think the idea is great and efficient but it needs a little bit more thinking through it so it could be a smooth Process
Janileydi B | Online Move InThe only jproblem I encountered was that I wasn't told I had to go to a seperate uhaul facility to fill out paperwork before going the Sykes Creek Pkwy facility since it's not manned..This caused a little problem with the movers since they were at the Sykes Creek Pkwy location where I told them to be and ready to unload.
Yolanda S | First ImpressionsMost days no one was on site. If a person called the management office in Rockledge, the call went to national number, hard to get thru to the Rockledge office. Sometimes the only way to talk to someone was to walk in. The same dirt on the floor of the facility, and in the bathroom would be there for 3 or 4 days in a row (soap on the floor of the restroom). It is hard to get in and move around in the facility. I understand why no outside door for easy access, but the hallways are narrow, the lights are on auto timers and go out while a person is in the unit. The only way to get the light back on is to come out into the darkness and find the sweet spot for motion to be detected. I rented for almost a year with all the mess in my life. I hope I never have to do so again. On the positive note: Both managers at Rockledge have been very good to me with my needs. I thank them.
Sandra L | Overall ExperienceNot enough staff,but the girl that was working did her best to take care of everyone.
SHARON L | First ImpressionsThis is not Tracy Bonner but I keep getting his/her emails in error. I am in disbelief that it is so complicated to have the email changed. I have attempted several times to have this issue resolved. I call and get transferred several times. It is not my responsibility to follow up. Tracy and uhaul have been notified. Please contact Tracy and fix the problem.
Tracy B | Overall ExperienceThe end where my storage was the light doesn't work so it is very dark on that end.
VONCELLA R | Overall ExperienceWhen renting U-Haul storage unit from Rockledge FL facility in November, there was a half hour wait in line and the staff was not friendly and it felt that you were an imposition to their day. It made for an uncomfortable atmosphere for all the customers. When returning there to purchase more boxes, paper and tape it was a long wait as the first time, though there was only me and one other person and the unfriendly staff were still unfriendly!
Pamela D | First ImpressionsThis office is hard to get in touch with. I had to drive multiple times from Merritt Island to Cocoa to get things done. There was a fire door that was broken upon my moving out that prevented some things from being moved but we found a way thanks to one manager (Misty). I also had a lock on my unit when my account was paid and it was like pulling teeth getting that lock off for two days I fought to get it off, my fiancé was ready to cut it off. We had a truck rental just to move my stuff out, well because of the hassle of the lock issue, Misty ended up being able to calm my irritation by waving the fee no matter how late the truck was returned. So Misty is the one who made me less irritated with uhaul.
JENNIFER K | Overall ExperienceThe facility needs more than one entrance.
William H | Online Move Incustomer service was poor. on hold for excessive amount every time I called. I paid for an entire month and moved out only 7 days into it and the rent was not pro-rated but manager wanted to double dip on my unit and close it out so he could rent it again on my dime. Totally unsatisfactory!! Would recommend to anyone to never use U-Haul storage.
Bonnie w | Overall ExperienceInterior roll up door in loading bay doesn't roll up all the way. This was a great inconvenience when trying to get my piano into the building.
Jeffrey S | Online Move InThe indoor facility AC was broken most of the last 4 months. The slider doors to the front and the roll up drive in doors were broken periodically during our time using the facility. While the bathrooms seemed to be well maintained and well fragranced the rest of the facility lacked cleanliness and upkeep. The donate pile has turned into a trash area with no one coming and collecting anything. Trash bins on the property were rarely emptied. Overall most of the employees encountered were very nice.
PHILLIP D | Overall ExperienceFirst, I got an email from U-Haul stating that I could check-in online and you also have a sign outside the facility to that effect, but I could not do so on Saturday night. So I went to the Rockledge, FL office on Sunday to sign my contract then drove to the Merrit Island, FL facility. It turned out that the unit I reserved was not available. I found this out because there was a lock on the door. Twice I called the local office telephone number but got the U-Haul call center and both times the agents did not know what to do and suggested they could email the General Manager. I needed immediate resoluion and email is not time-sensitive. I drove back to the Rockledge, FL office and was assigned a smaller unit than originally reserved. I did not like the way the General Manager treated me - there was no sympathy for my situation. Unfortunately, I had a trailer full of items that had to be unloaded so I could return the trailer to U-Haul. I was put into a no-win situation. I now have to find another storage facility that can provide the size room I need.
Michael S | First ImpressionsThe unit they gave me was already in use, it too over a hour to find a suitable solution. Rented a 8×10×10 however none were actually available. The solution was to rent 2 - 5×10×10 units at a higher price. I should have been given the same price for the 8×10×10 since that's what I reserved.
Michael J | First ImpressionsA little difficult to get set up because I had to go from Merritt Island to Rockledge to see the person to do the paperwork, but the Lady that helped me was very nice, and cordial. Great experience, base on todays environment. I am very please with the overall experience.
KATHY B | First ImpressionsI found a rodent collector and spider webs throughout my unit when I arrived. Being late, I had no choice but to put my belongings in there anyway. Massively disappointing.
Jacob I | Online Move InI made my reservations on the phone. The lady on the phone told me I would be renting a 10x10x10 unit and I would have outside access. She did not tell me that the office for my rental was on a different city than the rental was in. After waiting at the rental for someone to answer the phone I found this information out. When I got to the Rockledge Fl office, I was told that I had rented two 5x5x10’. They were not side by side and did not have outside access. I have canceled my rental and gone with another companu
DIANNE L | First ImpressionsThey gave me a storage that was occupied and when I called they sent someone over she said it wasn't any more available units so she walked around the whole facility looking for a unit that didn't have a lock after 20 minutes she found one but it was a 10x12 and I had reserved a 10x10 so I had to pay an extra 15.49 for the unit even though it wasn't my fault I was very unhappy about that and never once did she apologize she just said well it's a bigger unit than what you paid for so you still have to pay the difference I would of been happy with ok well for the inconvenience you don't have to pay the extra 15.49 this month we will waive it for our mistake so unhappy about that and I would tell family and friends about u haul storage and let them no my experience and let them make their own discussion hopeful they would have a better one than I did.
VONCELLA R | First ImpressionsSo far everything is fine. We will take this one day at a time.
Sandra L | First ImpressionsExcellent products and services
Joseph R | Online Move InI had a few issues on day of move in and day od move out. I called the emergency number provided of the gm and he never answered or even returned the call. Going to the office where people are is just as bad. I'm assuming staffing is a issue like every where else.
Kim G | Overall ExperienceExcellent service
Christopher H | Overall ExperienceThe only thing missing was a employee to help out with guidance.
Rafael Q | Online Move InOur representative Susan was the only one at the facility and she was busy and did an amazing job taking care of everyone. She was very friendly and very helpful.
Michael M | First ImpressionsEverything was wonderful! Thank you
Marilyn H | Overall ExperienceI checked in on a Sunday and this may not be typical. There was only one employee working causing a long (45 min) wait time. I had reserved the storage unit online prior to arrival at the store. The employee worked very hard to keep up but was overwhelmed, not her fault.
Roger M | First ImpressionsMy agent was amazing and thoughtful! I will never use anyone else
Marilyn H | First ImpressionsManagment Sean was very rude and I was locked out my storage and lock was placed on and no one knew this until after I paid my money then I had to call back after I got to the storage and I was questioned by the manager if I knew what my own code is as if I didn’t know the year I was born . I didn’t know just being a customer is a bother to him.
Faith W | Overall ExperienceCalled ahead to get code. Wrong upon arrival. Luckily, someone else was also moving and allowed me access (I had a 15' uhaul open, and clearly full). Lost account. Recreated Incorrectly. Locked out. Locked out still 2 WEEKS later from LOST ACCOUNT. Uhaul customer service was unable to contact them to get my lock off so I had to drive over to their office location (NOT ON SITE) since they also were not answering customer calls. I witnessed that while I was at the location. I was in tears which is incredibly rare for me, moving exhaustion 1400miles twice in 3 months alone two trips each time, once with the 15' uhaul and vehicle transport and the next with the other car and the pets. BOTH my rentals were with a Uhaul storage facility. No apologies, nothing. YOU'D THINK YOU'D AT LEAST TRY TO MAKE SOME FORM OF CORRECTION! Instead while I was there the red head guy clearly was happy to be telling me he was so so sorry, and the other older lady came in with food and he told her about the lock, and she said "Oh, guess I'll spend my lunch driving over there and get to eat in my car." AMAZING. Then she gets to the locked unit and tells me its because of the type of lock....which is amazing because I've used that lock at your facilities before, and no one mentioned that until we arrived on site so I could believe she just made it up on the fly when she saw the lock wasnt a uhaul one, either way NO COMMUNICATION regarding the lock being wrong, no notification that it would take 2 weeks to get access. Funny the only two emails I received from the facility contained payment info the other was telling me I had a late payment that had been due on the account on 9.11, I cancelled the account on 9.9 and had already cleaned it out. I waited 50+ min on the phone to be told it was archived and taken care of. Ignore the email. MY MOVE OUT DATE ON THIS PAGE SAYS 9.16 THAT IS INCORRECT. I MOVED OUT 9.9 and HAVE THE EMAIL FROM UHAUL.
Madilyn L | Overall ExperienceI was never told it was a self service location. It was supposed to be a free month but when I tried to check in online it wouldn't remove the fee. I had to drive to another city to get help and they set me up with a storage unit that is occupied. I left and went to life storage. Please cancel my reservation.
Hulya I | First ImpressionsConvenient. Thank you.
Joseph M | Online Move InI rented a 10X20 and didn’t get that got 2 instead and then they sent me to 2 different locations for the storage. Very unprofessional at Palm Bay Florida
Tracey L | Overall ExperienceShawn was great helping me!
Oleen B | First Impressions- We had a reservation, but did not realize the location was not staffed, which caused frustration on arrival day. - Could not reach anyone to change the unit size, so ended up completely re-booking. - Where to "check in" was not clear - Once we HAD access, everything was super easy - so perhaps just work on the above :)
Katie H | Online Move InWaiting on my return money
Watson W | Overall ExperienceThere was a homeless man in the parking lot as we unloaded our stuff into the unit. It made us very uncomfortable.
Kristal R | Online Move InI made a reservation for a big unit and went I went to pay the costumer service told me he was giving me 2 units one side by side it will equal the same size Went to check the unit and were very small went back to the main office 15 minutes drive and the rude person first was not even helping then after a while of me standing and looking at me he stated well we don’t have big units , so why didn’t you tell me the first time what would’ve happened if I don’t check and the truck arrived Sunday, what happened to the unit I reserved all unanswered questions Anyway I canceled the contract and had to go somewhere else more expensive I always trust u-haul still rent a truck for Sunday from Miami if you look at my pass always use u-haul this was a very bad experience
katia s | Overall ExperienceThe whole staff at the Rockledge facility was very helpful and easy to talk to.
Brian M | Overall ExperienceNo complaints about this storage company at all, minus the problem of not being able to reach a live or automated system more often than not. I'm sure it's an effect of the Covid situation. Thanks for the friendly service when I was physically at your location in Rockledge Florida.
Kyle S | Overall ExperienceS/O to Rockledge location great customer service !
Faith W | First ImpressionsI rented a 10x20 and got two 10x10s, one of which has a pole in the way which limits the use. Also, the large rodent poison boxes in each space are disgusting and take up space. We wasted a lot of time trying to find the unit. No directions or maps were provided and the numbering system makes no sense from the perspective of the customer. Very frustrating after a long day of moving.
Lisa S | Online Move InWhere to start. I arrive to pick up my truck and the office guy is on a personal phone call about his alcoholism. I waited outside until he was finished. The 6 blankets I requested were not there. The truck was not filled up with gas. He showed me how not to drive with the tow package on. This truck was equipped with an AM/FM radio for my 20 hour drive to Florida. I improvised. Upon arrival, in Florida, the storage unit was 10 miles from the office. No where in the contract was this information stated. At the office, I was assured that a 10x10 unit would be okay for a 1 bedroom apartment and a lock would be inside the unit. Upon arrival, there was no lock and no way I was going to be able to store our belongings. As I was realizing this, my wife redirected 4 other families on where to go in order to check in. There was no Uhaul representative at the actual storage site. My wife had to drive back to the office to rent a second unit. Once we were done unloading, we had to drive back to the office to get a second lock, drive back to the unit and lock it up. Going back to the original truck rental I Texas, I called the office twice and left voicemails that because of bad weather, we were delayed by a day and needed to extend the rental. I did not ever get a call back. Returning the truck to another whole location the next day. I called the information number provided, it rang to a fax machine 3 times. The 4th time someone answered and told me to bring the key inside the convenient store. The clerk asked me if it was gassed up, I said yes and said , ok, your final bill will be emailed to you. Never again Uhaul, never again.
Frank K | First ImpressionsUnder my contract for my storage unit it states that I would have 24/7 access to my storage unit. While moving last night I ended up getting locked out and could not get back in using my key code after 10 pm. The whole reason I chose U Haul and this particular storage was because it states 24/7 access. I tried to reach the GM with the cell phone number left at the site and it went to voice-mail. I then contacted the 1 800 number and they were not able to remotely let me in. If someone could contact me regarding what I need in order to be able to access my storage unit 24/7 that my contract states I have I would really appreciate it.
ISABEL C | Online Move InVery smooth process.Thank You
Salvatore P | First Impressionsgetting assistance via intercom at the office-less location is not reliable
Michael D | First ImpressionsI booked the storage room at the same time that I booked my moving truck (one way rental). I am happy that the first month's rental is free, but that is about as far as my happiness goes as related to the storage use experience. The office for the storage facility is approximately 10 miles from the storage facility itself. So, I decided to use the on-line check in instead of driving so far out of my way to confirm the rental. There was nothing evident in the on-line system or at the facility that discussed how I needed to go about signing into the facility. I needed to put in my unit # and a code into the security panel, and then I could enter the facility by using a separate panel. This is far from evident when a new renter comes to the facility. It took me quite a while to figure out how to get in. Better instructions should be evident at the facility. My unit was as far away from the entrance as it could possibly be, even though several open units were closer to the entrance. I would hope that U-Haul would reserve the closer units first therefore giving people easier access to their unit, and making customers happy.
MARK N | Online Move InHave had many issues where we were locked out of the facility at night because of issues with the system. Bugs were found in our unit and the staff admitted there was an issue with bugs because of a new tenant. I called the GM who’s number is posted around the facility numerous times and he has never had the decency to call me back.
Susan K | Overall ExperienceKept lock on storage unit after payment was received.I had to pay my movers twice because I was promised the lock would be off&it wasnt
Tammie H | Overall ExperienceThe storage facility and people extremely helpful, will send anyone who needs someplace for storage , but renting a truck less than, very bad out come.
William G | Online Move InHad a little trouble logging in the first time. But finally got in. The automatic lights don't always come on when I'm within my area. Need more carts near our unit, West end.
Bobbette F | First ImpressionsI'M NOT HAPPY WITH U-HAUL AT ALL. MADE RESERVATIONS IN MARYLAND 2 WEEKS BEFORE MY MOVE. THE CHILLUM LOCATION WAS NOT HELPFUL AT ALL. THEY WERE OUT OF FURNITURE DOLLIES AND REPERSENATIVE WOULD NOT TRY TO LOCATION ANOTHER ONE. WHEN I ASKED FOR ASSISTANCES SHE REFUSED AND TOLD ME NO!!!. I WAS INSURANCED BY 1-800# THAT EVERYTHNG WAS READY FOR ME IN FLORIDA. RETURNED BOTH TRUCK AND CAR TRAILER ON DATE THAT IT WAS DUE BACK. BUT WHEN I ARRIVED AT ROCKLEDGE FL. LOCATION NO STORAGE UNIT WAS AVAILABLE. EMPLOYEE SHOWED ME A FAKE UNIT. WAS CONFUSED TO WHY LOCK FROM FORMER TENENT WAS STILL ON DOOR. I WORKED WITH THE SERVICE MANAGER THERE. LATE WAS INFORMED THAT THE ONE UNIT AVAILABLE WAS NOT EVEN A UNIT (WAS A SHOW CASE DOOR. FAKE DOOR MOUNTED TO WALL). HAD TO RELOCATE TO ANOTHER AREA IN MERRITT ISLAND, AFTER RELOCATION, WAS CHARGED FOR 2 EXTRA DAYS OF TRUCK RENTAL. ASKED EMPLOYEE TO CONTACT SERVICE MANAGER, EMPLOYEE INFORMED ME TO CONTACT 1-800 #. THINK I SHOULD FUNDED FOR EXTRA DAYS OF TRUCK RENTAL AND HALF REFUND FOR ALL SERVICES. DUE TO INCOMPLETIONS OF CONTRACT ON YOUR END..... IF ANYONE ASK ABOUT U-HAUL IN FURTURE AND ABOUT MY EXPERIENCE. I WILL NOT RECOMMENED TO ANYONE.
Emily B | First ImpressionsDrew and Tyler were professional and efficient! They took cate of business. Great customer service.
tony k | First ImpressionsThrough my move with U-Haul, everything was great until we got to try to find and get help about the storage unit. We spent over 2 hours trying to find out where to do the first initial check-in. Every time I called the 800 number no one knew what to tell me. Finally, my friend said we're going to a human being. We did find the right place and everything worked out. But if it wasn't for the man (God Bless Him!) who took care of us. The only suggestion is figure a better way to handle the storage unit information to the customers such as where to go etc.
Donna F | First ImpressionsTyler in the Rockledge office was very professional, helpful, and courteous.
christine C | First ImpressionsIm so upset with your service. I clear the storage on time and call to make sure I don't need to do Anything else. Than u keep sending me mails and even send letter to my mother in law u going to put lean on the house. Are I guys crazy?
Nurit O | Overall ExperienceUnits are expensive but clean and well-maintained. Signup online and move-in went without any problems
Gary B | Online Move InWonderful staff. Misty was nice goes over the top to help you out
christina H | Overall ExperienceMisty at the UHaul in Rockledge on Dixie Lane in Florida continued to show me superior customer service even after my original 2 month contract was over. This woman is management material and should be allowed to grow and become a role model for other employees. Thank you, ma'am!
James R | Overall ExperienceI had the U-Haul truck rental until 1130 pm that evening and a 26 foot almost full when we got to the 24hour supposedly location my access code was DENIED. I WAS DUMBFOUNDED. CALLED THE GM LEFT MESSAGE FOR THE ONSITE MANAGER. .. .. NOTHING. THEN, KEVIN FROM COCOA BEACH SAVED THE DAY FOR US. THANKS KEVIN. IT ALL WORKED OUT. GOOD STUFF
KANDANCE B | Online Move InThis contains personal information so do not post this anywhere. I don’t have more time to spend on hold . Horrible experience. There were no formal instructions and nobody told me I was going to an unmanned facility. Several others were very confused and alarm kept going off. It was hot inside so does not truly air-conditioned. The doors were opening and closing with nobody near them so that is not safe. Overall a horrible experience. Both units attached to any of the following info should not be billed as they were cleaned out. I called and was on hold forever and ever several times when I was locked out by a different lock because again there are no directions. Also was just on hold to let you guys know that both storage units are cleaned out only to find out that I have to do an online move out process that I don’t know any information about nor did I receive instructions to do so. Bree Warner-Smith Gregory Crouser or Beverly Crouser 321–890-2302 407-982-9051 or 407–982–9054 One unit number is 1446 it was cleaned out on Saturday, May 22 The other unit I believe was 1665. I received this email so I believe you know that vents cleaned out because it was cleaned out right before the 20th when I got this email. Please confirm that I will not be billed as I do not have any contents left in the units. I should be issued a refund for at least one of the trucks that I rented based off of the horrible experience.
Bree W | Overall Experience24 hour access is a myth for moving in. Fiat a review I should be able to answer the questions I want. You are not paying for reviews, another poorly executed item from uhaul
DYLAN H | Online Move InOne major problem caused my low marks ..the lights go OUT and it is pitch black!! To get lights to.come back on one must return to center aisle and run towards the front!! The first time this happened I ran into a dollie and seriously injured my shin and ankle! Also our last day was May 12th not 17th11
Joycee P | Overall ExperienceThe storage unit does specify 24hr access to it, I was a little disappointed to learn that there's a $10 fee a month to actually have the 24hr access. The facility is nice and priced just right. Thank you.
JENNIFER K | First ImpressionsWhile the staff at Rockledge was extremely helpful in getting us set up with a unit at the staffless Merritt Island location, the technology at Merritt Island itself was on the fritz -- so, not well-maintained at all -- and we were unable to access our storage unit on the day we rented it. Thank goodness we weren't actually trying to move stuff in that day, because it would've been an absolute disaster! For a staffless facility such as Merritt Island, it's essential that the tech systems be working at all times or that someone is physically present at the location when they're not. When customers can't access or store their items in the facilities during normal business hours, what exactly are we paying for? Not to mention how unsecured it seems our items would be; if someone hacked the system or broke into the building when the system was down, would UHaul even know or be able to stop them?
Raegen P | First ImpressionsDrew Rosenberg was very helpful, professional, and knowledgeable of U haul and options as products
Patrick I | First ImpressionsFound a great solution for us. The staff is first rate. The facility was clean and easy to access.
william e | First ImpressionsSee notes in call that better have been escalated
Bree W | First Impressionsexcept the 1 hour hold time to speak tona representatives
Sandra S | Overall ExperienceI was very much impressed by the location in Rockledge,FL . All the employees, from the outside to the actual rental contract, were very helpful, friendly and well spoken. What a pleasure it was. I have rented storage for18 years! From Uncle Bobs,Public Storage,Cube Smart and Banana River Storage. YOUR Store gets 5 STARS! CONGRATULATIONS!
Holly U | First ImpressionsI could not get onto the storage facility to see my storage unit. I sat on the phone with customer service for FOUR HOURS AND SPENT ANOTHER TWO HOURS TRYING TO GET A HOLD TO THE PROPERTY MANAGER...THE CALL JUST KEPT BEING PLACED OM HOLD!! THE WORST EXPERIENCE EVER!!!! I WILL NOT RECOMMEND
Cynthia J | Online Move InSo not wish to say negative comments related to my issues as HOPING to find amicable resolution. I will however come back to update based on communication resolve. The PROCESS to rent was easy, the BUILDING itself very clean & looks to be well maintained. The emergancy direct to UHaul in case of —-? Useless as no number access provided on actual system so unable to respond to required “prompts”? Disturbing but hopefully replacement now aware. of inadequate installed communication equipment. My experience regarding accessing unit I will optimistically hope ONLY mine, hopefully a resolve will be found as willing to give another chance in I do understand things happen and managements time limited. However I do think irregardless of my issues yet finding solution? A employee on or close enough to be available to site would rectify many assurances of solutions. Will update as occurs. As aforementioned, I will TRY to resolve my problems although to date impossible but be assured I am honest in the factual statement of very well kept, clean and the sizes seem to be available for many upcoming rental areas if needed. Hopeful in management providing a solution to my ongoing inability to access the unit rented to date? As if at all possible I think my actual storage rental should follow in positive terms given the possibilities of access terms (better than any other available within Merritt Island. The cleanliness of entire area so far and the variety of entrance needs from regular physical access to truck access which stands alone within area! Uhaul has a great “possibility” of providing exclusive options to storage seekers that are unique, and a none compete here in location! The ability to obtain online are excellent in theory? But the problems encountered in my experience need to be a TOTAL resolve in accuracies before the possibility of this storage area obtaining a flawless recommendation for others. And the useless communication devices provided that are installed FOR DIRECT CONTACT must be addressed as impossible to use as provided. Hoping that all the positive these units have will be utilized in conclusion of the impossible ability to access my unit as I am sure the situation is not only mine. Once the management office provides determination in concluding these? It has ability to be the best available on Merritt Island and I will be the first to provide sincere information & recommendation to all. Fingers crossed that management is determined to resoluteness. But for now? I wait...
Teresa G | Online Move InMisty at Dixie Ln location went above and beyond in helping me. She is an asset to your company and deserves recognition for her superior customer service. Thank you, Misty!
James R | First ImpressionsGreat new facility and helpful staff led by Andrew. Thanks, too, for great support to Veteran groups the first year of the new MI storage center.
DON W | Overall ExperienceMisty was very cordial and helpful in finding a solution to our storage needs. She then promptly closed the transaction and let us go on our way! The Courageous Division Sea Cadets and Brevard Vets Council are grateful for the service provided.
paul j | First Impressionsi will recommend your service to my friends and neighbors.
Wayne S | Overall ExperienceI had great experience. Christina in Rockledge office was very nice and helpful. Even though the place is self storage, I met there a girl name Misty, and she was so nice and help me to set the log in and find my storage. I definitely recommend that location to anyone that need storage. Good price, clean and easy .
Nurit O | First ImpressionsImpressed with the cleanliness of the whole building and the storage room. Every area is well lit and functional.
Timothy D | Online Move InI originally rented a small unit and realized after a week of moving items in that it was not going to be big enough. I called the office and was told they did not do any kind of prorated refund if I moved into a bigger unit. The rep then tried to get me to move out of the unit quickly and turn it back over before the month was up. I went online and rented bigger unit and paid the $245 right then. I began to move items in and a short time later checked my bank account. U-haul had taken the $245 out of my account three times instead of just once. This caused other payments to not go thru and I have been dealing with a mess because of it. I once again called the office and the worker was obviously distracted with another conversation but told me that it would correct itself, but to call back if it didn’t. A few days later u-haul returned all three payments into my account instead of just returning two. I then started getting late notices and a charge of $15 went onto my account. Tried 6 different times to call the office and nobody every answered the phone. Finally got a hold of someone and she told me that the charge was going to be removed so I could pay the storage fee again, it was never removed. Called again yesterday and finally got the charge removed but asked to speak to a manger about what occurred with my back account. I was told he’s pretty busy and probably won’t have time to call. Got up this morning to see an email from the manager adding the $15 late fee back into my account again. I will use any other company besides u-haul next time I move.
Susanne R | Online Move InI’ll NEVER use U-Haul again and I’ll tell all my friends and anyone who thinks about using this trash company what my experience has been. You stole from me and that is unacceptable.
KEVIN A | Overall ExperienceI feel like u-haul took advantage of me, overcharged me. I would not use u-haul again. I will certainly tell others who are moving about my experience.
KEVIN A | First ImpressionsThere is insufficient lighting that turns off at inopportune times. No individual unit lights, which are vital for larger units like mine. No ability to select which free unit to pick. Multiple calls to manager were unsuccessful, so my question as to placement of the PODS container for unloading was unclear, I had to wing it causing much more work to get things done same day.
Anne B | Online Move InI was unclear about which number pad to use and called the customer service for help. They answered immediately and walked me through the checkin process and it was easy. Everything was very nice.
Yvonne B | Online Move InThe facility is very nice and especially liked the loading/unloading area with the roll up door as the weather was not good. This allowed us to back inside and unload. Unfortunately it would have been nice to get some direction on entry into the facility as this was after hours. At first we didn't think that we could get in with the code. Somewhat confusing. Also, there appeared to be several available units closer to the entrance but we were assigned a unit at the very back of the building. Appreciated the use of the carts as we had a long walk to the unit.
Randall H | First ImpressionsAndrew was very nice and helpful through a already bad situation.
charles r | First ImpressionsThe staff assisting me was very friendly and helpful. I
Susan K | First ImpressionsReally like the new storage facility on Merritt Island and the rates.
carl t | Overall ExperienceExcellent
john s | First ImpressionsThe staff was exceptionally helpful. I believe his name was Andrew at Merritt island/ Rockledge.
Patricia D | First Impressions