getting assistance via intercom at the office-less location is not reliableMichael D. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Merritt Island
U-Haul Truck Share 24/7© Location
Merritt Island, FL 32954
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I booked the storage room at the same time that I booked my moving truck (one way rental). I am happy that the first month's rental is free, but that is about as far as my happiness goes as related to the storage use experience. The office for the storage facility is approximately 10 miles from the storage facility itself. So, I decided to use the on-line check in instead of driving so far out of my way to confirm the rental. There was nothing evident in the on-line system or at the facility that discussed how I needed to go about signing into the facility. I needed to put in my unit # and a code into the security panel, and then I could enter the facility by using a separate panel. This is far from evident when a new renter comes to the facility. It took me quite a while to figure out how to get in. Better instructions should be evident at the facility. My unit was as far away from the entrance as it could possibly be, even though several open units were closer to the entrance. I would hope that U-Haul would reserve the closer units first therefore giving people easier access to their unit, and making customers happy.MARK N. | Online Move In
Have had many issues where we were locked out of the facility at night because of issues with the system. Bugs were found in our unit and the staff admitted there was an issue with bugs because of a new tenant. I called the GM who’s number is posted around the facility numerous times and he has never had the decency to call me back.Susan K. | Overall Experience
Kept lock on storage unit after payment was received.I had to pay my movers twice because I was promised the lock would be off&it wasntTammie H. | Overall Experience
Customer did not leave a comment.Alton D. | Overall Experience
The storage facility and people extremely helpful, will send anyone who needs someplace for storage , but renting a truck less than, very bad out come.William G. | Online Move In
Had a little trouble logging in the first time. But finally got in. The automatic lights don't always come on when I'm within my area. Need more carts near our unit, West end.Bobbette F. | First Impressions
Customer did not leave a comment.Michael H. | Online Move In
Customer did not leave a comment.Cynthia S. | Online Move In
Customer did not leave a comment.JASON S. | First Impressions
I'M NOT HAPPY WITH U-HAUL AT ALL. MADE RESERVATIONS IN MARYLAND 2 WEEKS BEFORE MY MOVE. THE CHILLUM LOCATION WAS NOT HELPFUL AT ALL. THEY WERE OUT OF FURNITURE DOLLIES AND REPERSENATIVE WOULD NOT TRY TO LOCATION ANOTHER ONE. WHEN I ASKED FOR ASSISTANCES SHE REFUSED AND TOLD ME NO!!!. I WAS INSURANCED BY 1-800# THAT EVERYTHNG WAS READY FOR ME IN FLORIDA. RETURNED BOTH TRUCK AND CAR TRAILER ON DATE THAT IT WAS DUE BACK. BUT WHEN I ARRIVED AT ROCKLEDGE FL. LOCATION NO STORAGE UNIT WAS AVAILABLE. EMPLOYEE SHOWED ME A FAKE UNIT. WAS CONFUSED TO WHY LOCK FROM FORMER TENENT WAS STILL ON DOOR. I WORKED WITH THE SERVICE MANAGER THERE. LATE WAS INFORMED THAT THE ONE UNIT AVAILABLE WAS NOT EVEN A UNIT (WAS A SHOW CASE DOOR. FAKE DOOR MOUNTED TO WALL). HAD TO RELOCATE TO ANOTHER AREA IN MERRITT ISLAND, AFTER RELOCATION, WAS CHARGED FOR 2 EXTRA DAYS OF TRUCK RENTAL. ASKED EMPLOYEE TO CONTACT SERVICE MANAGER, EMPLOYEE INFORMED ME TO CONTACT 1-800 #. THINK I SHOULD FUNDED FOR EXTRA DAYS OF TRUCK RENTAL AND HALF REFUND FOR ALL SERVICES. DUE TO INCOMPLETIONS OF CONTRACT ON YOUR END..... IF ANYONE ASK ABOUT U-HAUL IN FURTURE AND ABOUT MY EXPERIENCE. I WILL NOT RECOMMENED TO ANYONE.Emily B. | First Impressions
Drew and Tyler were professional and efficient! They took cate of business. Great customer service.tony k. | First Impressions
Customer did not leave a comment.SHERON B. | First Impressions
Customer did not leave a comment.Shannon S. | Overall Experience
Through my move with U-Haul, everything was great until we got to try to find and get help about the storage unit. We spent over 2 hours trying to find out where to do the first initial check-in. Every time I called the 800 number no one knew what to tell me. Finally, my friend said we're going to a human being. We did find the right place and everything worked out. But if it wasn't for the man (God Bless Him!) who took care of us. The only suggestion is figure a better way to handle the storage unit information to the customers such as where to go etc.Donna F. | First Impressions
Tyler in the Rockledge office was very professional, helpful, and courteous.christine C. | First Impressions
Im so upset with your service. I clear the storage on time and call to make sure I don't need to do Anything else. Than u keep sending me mails and even send letter to my mother in law u going to put lean on the house. Are I guys crazy?Nurit O. | Overall Experience
Customer did not leave a comment.Thanh N. | First Impressions
Your Customer Service should be an embarrasment to your corporate mission. The furniture dolly that we paid for was not in the vehicle. I finally had to go to another location and pay for another dolly. Trying to talk to a "real person" in your organization is like a bad joke.Wanda F.
Customer did not leave a comment.David D. | First Impressions
Units are expensive but clean and well-maintained. Signup online and move-in went without any problemsGary B. | Online Move In
Wonderful staff. Misty was nice goes over the top to help you outchristina H. | Overall Experience
Misty at the UHaul in Rockledge on Dixie Lane in Florida continued to show me superior customer service even after my original 2 month contract was over. This woman is management material and should be allowed to grow and become a role model for other employees. Thank you, ma'am!James R. | Overall Experience
Customer did not leave a comment.George K. | Online Move In
The key lock code was exactly backwards and the instructions were not communicated effectively. The code provided needed to be typed into the back side of the lock for it to work.Christopher R.
Customer did not leave a comment.Tammy C. | Online Move In
I had the U-Haul truck rental until 1130 pm that evening and a 26 foot almost full when we got to the 24hour supposedly location my access code was DENIED. I WAS DUMBFOUNDED. CALLED THE GM LEFT MESSAGE FOR THE ONSITE MANAGER. .. .. NOTHING. THEN, KEVIN FROM COCOA BEACH SAVED THE DAY FOR US. THANKS KEVIN. IT ALL WORKED OUT. GOOD STUFFKandi B. | Online Move In
This contains personal information so do not post this anywhere. I don’t have more time to spend on hold . Horrible experience. There were no formal instructions and nobody told me I was going to an unmanned facility. Several others were very confused and alarm kept going off. It was hot inside so does not truly air-conditioned. The doors were opening and closing with nobody near them so that is not safe. Overall a horrible experience. Both units attached to any of the following info should not be billed as they were cleaned out. I called and was on hold forever and ever several times when I was locked out by a different lock because again there are no directions. Also was just on hold to let you guys know that both storage units are cleaned out only to find out that I have to do an online move out process that I don’t know any information about nor did I receive instructions to do so. Bree Warner-Smith Gregory Crouser or Beverly Crouser 321–890-2302 407-982-9051 or 407–982–9054 One unit number is 1446 it was cleaned out on Saturday, May 22 The other unit I believe was 1665. I received this email so I believe you know that vents cleaned out because it was cleaned out right before the 20th when I got this email. Please confirm that I will not be billed as I do not have any contents left in the units. I should be issued a refund for at least one of the trucks that I rented based off of the horrible experience.Bree W. | Overall Experience
If the reginal manager from u-haul would not have been on site taking pictures I would still be standing there trying to figure how to rent the van. I had no ideal know one worked at this location. I downloaded the app set-up account etc etc, then it tells me to go to the desk to resole the issue, turns out, there is no desk. they somehow were able to have the van released so i get the van. I really would rather rent the van from a live person and the number on the van and building takes 30-40min to talk with someone, its a nation wide number, this is no fun either. I love the U-haul facility in Port St. John , real people when i call, real people on site and very nice. It's a sad day when no customer service is available. The van was nice :-). Location Nightmare. Please send me a receipt to firstname.lastname@example.org But this is most likely not going to get read.JOSEPH O.
24 hour access is a myth for moving in. Fiat a review I should be able to answer the questions I want. You are not paying for reviews, another poorly executed item from uhaulDYLAN HOMER S. | Online Move In
Customer did not leave a comment.Juan V. | First Impressions
The only complaint that I had was I had trouble finding the orange box to drop the key offâ€”maybe specify where the orange box isâ€”Elizabeth E.
One major problem caused my low marks ..the lights go OUT and it is pitch black!! To get lights to.come back on one must return to center aisle and run towards the front!! The first time this happened I ran into a dollie and seriously injured my shin and ankle! Also our last day was May 12th not 17th11Joycee P. | Overall Experience
The storage unit does specify 24hr access to it, I was a little disappointed to learn that there's a $10 fee a month to actually have the 24hr access. The facility is nice and priced just right. Thank you.JENNIFER K. | First Impressions
While the staff at Rockledge was extremely helpful in getting us set up with a unit at the staffless Merritt Island location, the technology at Merritt Island itself was on the fritz -- so, not well-maintained at all -- and we were unable to access our storage unit on the day we rented it. Thank goodness we weren't actually trying to move stuff in that day, because it would've been an absolute disaster! For a staffless facility such as Merritt Island, it's essential that the tech systems be working at all times or that someone is physically present at the location when they're not. When customers can't access or store their items in the facilities during normal business hours, what exactly are we paying for? Not to mention how unsecured it seems our items would be; if someone hacked the system or broke into the building when the system was down, would UHaul even know or be able to stop them?Raegen P. | First Impressions
Drew Rosenberg was very helpful, professional, and knowledgeable of U haul and options as productsPatrick I. | First Impressions
Customer did not leave a comment.Maria P. | Online Move In
Found a great solution for us. The staff is first rate. The facility was clean and easy to access.william e. | First Impressions
Improve on the instructions for returning the vehicles, specifically where you put the keys (drop box location). Increase the number of agents for assistance on the phones, waited an excessively long period for help.DAVID K.
See notes in call that better have been escalatedBree W. | First Impressions
except the 1 hour hold time to speak tona representativesSandra S. | Overall Experience
Poor App implementation; incomplete instructions, no key drop-off, unreasonable pickup time limits. Took collective 75 mins to reserve vehicle, 15-20 mins of vehicle check-in through App check-in process ( can be confusing and needed to use call-in customer service with wait-cue of 5+ mins. Self-serve NOT recommended at this location. Still has not fixed incorrect $25 charge to clean an already dirty vehicle and reported to customer service ( along with submitted pictures through check-in U-Haul App) prior to pickup. Left dirty from previous user.Carol G.
Customer did not leave a comment.Tracy C. | Overall Experience
I was very much impressed by the location in Rockledge,FL . All the employees, from the outside to the actual rental contract, were very helpful, friendly and well spoken. What a pleasure it was. I have rented storage for18 years! From Uncle Bobs,Public Storage,Cube Smart and Banana River Storage. YOUR Store gets 5 STARS! CONGRATULATIONS!Holly U. | First Impressions
Customer did not leave a comment.Bonnie w. | First Impressions
I could not get onto the storage facility to see my storage unit. I sat on the phone with customer service for FOUR HOURS AND SPENT ANOTHER TWO HOURS TRYING TO GET A HOLD TO THE PROPERTY MANAGER...THE CALL JUST KEPT BEING PLACED OM HOLD!! THE WORST EXPERIENCE EVER!!!! I WILL NOT RECOMMENDCynthia J. | Online Move In
Customer did not leave a comment.Paul N. | First Impressions
Customer did not leave a comment.James P. | Overall Experience
So not wish to say negative comments related to my issues as HOPING to find amicable resolution. I will however come back to update based on communication resolve. The PROCESS to rent was easy, the BUILDING itself very clean & looks to be well maintained. The emergancy direct to UHaul in case of —-? Useless as no number access provided on actual system so unable to respond to required “prompts”? Disturbing but hopefully replacement now aware. of inadequate installed communication equipment. My experience regarding accessing unit I will optimistically hope ONLY mine, hopefully a resolve will be found as willing to give another chance in I do understand things happen and managements time limited. However I do think irregardless of my issues yet finding solution? A employee on or close enough to be available to site would rectify many assurances of solutions. Will update as occurs. As aforementioned, I will TRY to resolve my problems although to date impossible but be assured I am honest in the factual statement of very well kept, clean and the sizes seem to be available for many upcoming rental areas if needed. Hopeful in management providing a solution to my ongoing inability to access the unit rented to date? As if at all possible I think my actual storage rental should follow in positive terms given the possibilities of access terms (better than any other available within Merritt Island. The cleanliness of entire area so far and the variety of entrance needs from regular physical access to truck access which stands alone within area! Uhaul has a great “possibility” of providing exclusive options to storage seekers that are unique, and a none compete here in location! The ability to obtain online are excellent in theory? But the problems encountered in my experience need to be a TOTAL resolve in accuracies before the possibility of this storage area obtaining a flawless recommendation for others. And the useless communication devices provided that are installed FOR DIRECT CONTACT must be addressed as impossible to use as provided. Hoping that all the positive these units have will be utilized in conclusion of the impossible ability to access my unit as I am sure the situation is not only mine. Once the management office provides determination in concluding these? It has ability to be the best available on Merritt Island and I will be the first to provide sincere information & recommendation to all. Fingers crossed that management is determined to resoluteness. But for now? I wait...Teresa G. | Online Move In
Customer did not leave a comment.marilyn h. | Overall Experience
The U-Haul app did not work on my Android phone. The website also did not work until I switched to Chrome so it took forever to checkout to start with. After that it was smooth sailing.Bruce J.
The online pickup process does not work. There was no key available and when I return the system told me to put the key in a slot that did not exist. Drew was wonderful and drove over from Rockledge to get me a key. I would fix that process or not do rentals from here.Daniel R.
Misty at Dixie Ln location went above and beyond in helping me. She is an asset to your company and deserves recognition for her superior customer service. Thank you, Misty!James R. | First Impressions
Customer did not leave a comment.PAUL S. | Overall Experience
Customer did not leave a comment.Cristina D. | Online Move In
Great new facility and helpful staff led by Andrew. Thanks, too, for great support to Veteran groups the first year of the new MI storage center.DON W. | Overall Experience
Misty was very cordial and helpful in finding a solution to our storage needs. She then promptly closed the transaction and let us go on our way! The Courageous Division Sea Cadets and Brevard Vets Council are grateful for the service provided.paul j. | First Impressions
Customer did not leave a comment.Cynthia J. | Overall Experience
i will recommend your service to my friends and neighbors.Wayne S. | Overall Experience
Customer did not leave a comment.Karen B.
I had great experience. Christina in Rockledge office was very nice and helpful. Even though the place is self storage, I met there a girl name Misty, and she was so nice and help me to set the log in and find my storage. I definitely recommend that location to anyone that need storage. Good price, clean and easy .Nurit O. | First Impressions
Customer did not leave a comment.John M. | First Impressions
Impressed with the cleanliness of the whole building and the storage room. Every area is well lit and functional.Timothy D. | Online Move In
I originally rented a small unit and realized after a week of moving items in that it was not going to be big enough. I called the office and was told they did not do any kind of prorated refund if I moved into a bigger unit. The rep then tried to get me to move out of the unit quickly and turn it back over before the month was up. I went online and rented bigger unit and paid the $245 right then. I began to move items in and a short time later checked my bank account. U-haul had taken the $245 out of my account three times instead of just once. This caused other payments to not go thru and I have been dealing with a mess because of it. I once again called the office and the worker was obviously distracted with another conversation but told me that it would correct itself, but to call back if it didn’t. A few days later u-haul returned all three payments into my account instead of just returning two. I then started getting late notices and a charge of $15 went onto my account. Tried 6 different times to call the office and nobody every answered the phone. Finally got a hold of someone and she told me that the charge was going to be removed so I could pay the storage fee again, it was never removed. Called again yesterday and finally got the charge removed but asked to speak to a manger about what occurred with my back account. I was told he’s pretty busy and probably won’t have time to call. Got up this morning to see an email from the manager adding the $15 late fee back into my account again. I will use any other company besides u-haul next time I move.Susanne R. | Online Move In
Customer did not leave a comment.Steven S. | First Impressions
I’ll NEVER use U-Haul again and I’ll tell all my friends and anyone who thinks about using this trash company what my experience has been. You stole from me and that is unacceptable.KEVIN A. | Overall Experience
Customer did not leave a comment.Susanne R. | Online Move In
Customer did not leave a comment.Wayne S. | First Impressions
I feel like u-haul took advantage of me, overcharged me. I would not use u-haul again. I will certainly tell others who are moving about my experience.KEVIN A. | First Impressions
There is insufficient lighting that turns off at inopportune times. No individual unit lights, which are vital for larger units like mine. No ability to select which free unit to pick. Multiple calls to manager were unsuccessful, so my question as to placement of the PODS container for unloading was unclear, I had to wing it causing much more work to get things done same day.Anne B. | Online Move In
I was unclear about which number pad to use and called the customer service for help. They answered immediately and walked me through the checkin process and it was easy. Everything was very nice.Yvonne B. | Online Move In
The facility is very nice and especially liked the loading/unloading area with the roll up door as the weather was not good. This allowed us to back inside and unload. Unfortunately it would have been nice to get some direction on entry into the facility as this was after hours. At first we didn't think that we could get in with the code. Somewhat confusing. Also, there appeared to be several available units closer to the entrance but we were assigned a unit at the very back of the building. Appreciated the use of the carts as we had a long walk to the unit.Randall H. | First Impressions
Andrew was very nice and helpful through a already bad situation.charles r. | First Impressions
The staff assisting me was very friendly and helpful. ISusan K. | First Impressions
Really like the new storage facility on Merritt Island and the rates.carl t. | Overall Experience
Excellentjohn s. | First Impressions
The staff was exceptionally helpful. I believe his name was Andrew at Merritt island/ Rockledge.Patricia D. | First Impressions
Overall experience, and more so the concept, of rental via mobile device was excellent. My experience was with a Vehicle located at an unmanned facility and was flawless. I look forward to future rental experiences.Mark D.
You're a online service. I have had nothing but trouble with your online service I will never use it again after this. This is the second time around hour.Michael L.
Customer did not leave a comment.Laurel T.
Customer did not leave a comment.Drew E.
Pickup location was littered with broken auto glass around vehicles and does need t feel safe. While I was trying to pick up vehicle I was approached by someone bumming money. Clean up the area. Make it clear that this is a 24/7 pickup location on web site that does not have an office. That confusion resulted in over an hour delay in my ability to pickup vehicle. The adjacent building has a large U-Haul sign on it, but the building is boarded up and looks to be condemned.Ronald H.
Customer did not leave a comment.Michael R.
Upon returning the truck at 10pm, I found that there was no key drop box to return the keys. I walked around in the dark looking (it's not well lit AT ALL) and finally drove around the building. At first I tried the code box that I retrieved the key from but I couldn't get it to relock. This location does everything by phone instructions, no people are present to help, so I ended up calling UHaul's 1-800 number and the girl I spoke with also couldn't find record of where it should be and asked me if I could hide the key somewhere... I didn't want to be responsible for the van so that didn't thrill me. I was finally able to get the box to relock (if that's how they want to do it, there needs to be instructions because it's not easy) after 45 minutes of being out there alone. The van was nice and clean and worked great but the drop-off situation left a really bad taste in my mouth.Rachel S.
Absolutely terrible online system. Makes it extremely difficult to not only pick up a rental vehicle, but impossible to return. Your online system crashed twice, which was about 30 minutes of my time. Your phone associates are unfamiliar with your locations. Absolute nightmare of a rental from beginning to end.James P.
I've been trying to get assistance since yesterday. I've called in several times. I was advised that someone would contact me today. As of now that has not happened. Last night we dropped the van back at the site. We were advised to leave the keys in the drop box. THERE IS NO DROP BOX! I called to get a code or assistance with this and was told that they couldn't do anything. That 3 other people had rented that day and had no issues. So fine, I went back today when it was light thinking ok maybe I missed it. No again THERE IS NO DROP BOX! I asked a worker there (painter or something) who said he didn't know try walking through the mall. I am not going on a wild goose hunt searching for something that's not there. This is crazy. I just want to drop the keys responsibly and where I don't get fined.Kristen C.