Customer Reviews for U-Haul Moving & Storage of Metairie at Central Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Metairie at Central Ave

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Robert H. on

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I originally reserved a 10 ft truck. Then I got a call from Laura telling me that they wouldn’t have one. So, I took the cargo van ( which made me have to make 2 trips instead of one. Laura also checked me back in and said the cargo mat was dirty, so she charged me an extra $10. It stormed all day during our move and we put plastic tarps down to keep the floor cleaner. We also swept, mopped and wiped the floor with Clorox wipes. Guess that wasn’t good enough for her. I stopped renting from Uhaul several years ago due to lousy equipment and poor customer service. I guess some things never change. The final insult was when I wanted a physical receipt. She walked ahead of me and let not one, but two doors close in my face, knowing I was right behind her. I should have just taken the bigger truck from Penske. In the future, that is what I will do. Never again!

Hilda L. on

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They have a good attention to the public and very efficient I would recommend it thanks.

Thomas H. on

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Returning moving truck process was very convenient.

MARK W. on

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Monique C. on

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More customer service wait time to get the truck was a bit long.

Dawn B. on

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Gary S. on

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Laura was very helpful and friendly. Every business should have an employee like her. She made the experience a pleasure. I wouldn't change anything.

Jessica C. on

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Dewitt M. on

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Good Service

Dondrell W. on

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Excellent location.. Very clean

Byron W. on

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Expedited Service at last Notice

EVA N. on

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The customer service at this location was much better than at the location where I picked up the U-Haul. The a sales associates were professional and helpful.

Laura O. on

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Office manager/owner Laura was extremely helpful and pleasant. I would be happy to rent from this location again.

Sheri K. on

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The phone return from your corporate sent verification code to an old email address of mine in Baton Rouge Louisiana when I was working for another business. I know the local manager read me verbally the correct email address in the system but somehow your computer is screwed up and sent the verification code to someplace I have not worked for in many years The Local management was awesome !

Steven P. on

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None. The manager was polite, knowledgeable, helpful and processed the checkout quickly and efficiently.

EVA N. on

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Experience at this location was much different. They were much more Professional and focused on the customer and customer satisfaction.

Felicia W. on

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Everything was fine for the exception of my unit. It was located in a shaded corridor, but when it rained it held water for several days and was a haven for mosquitoes and other insects.

Sherman D. on

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All of the ladies were courteous and informative.

Rueben F. on

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Took 45 minutes to get a 15' truck that I reserved 2 weeks in advanced. I am not sure I will EVER rent from U-Haul again

George B. on

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James F. on

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the place is so friendly and accommodating.

George L. on

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adnan h. on

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Ok

ANGELA V. on

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The parking spaces are very tight

Eric P. on

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Kathy S. on

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Scott E. on

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alisha l. on

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Martha B. on

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The service provided by u-haul was terrible. No one knew anything, if I had not started asking questions before hand, I would have arrived at my moving date without a truck, no auto dolly and paying a moving crew for nothing. No truck, no move. A lot of things that should not have happened. I avoided a major accident that could have ended in death or a pile up on the highway only by the grace of God. I would like to talk to someone at u-haul to explain, so others won't be put in a similar position. Pull my records and give me a call please.

John S. on

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Anthony W. on

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well maintained, secure, and easy to use. Had two large storage units used as holding until new home ready.

michael c. on

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drek l. on

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Rebecca S. on

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Travis G. on

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furnell c. on

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Crystal G. on

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SUSAN S. on

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I VERY CAREFULLY FILLED THE TRUCK WITH FUEL before returning it, to the level it was when I picked it up. I filled it to the level that was marked on the original contract. It was very clear that I had done so according to the gas gage - it was even a little over as I even put a little extra to be safe! Yet, the level of gas that it shows on my receipt IS NOT where the fuel gage was when I dropped the truck off, and I AM BEING CHARGED FOR GAS!

Pranav S. on

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deborah c. on

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Excellent customer service on a short notice very accommodating, thanks!

Kylie G. on

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Laura was great!

james s. on

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ALL HAIL U HAUL CENTRAL I usually don't spend my time filling out surveys, however, in this case, just try to stop me. This week has been one of the more challenging times in my life, and it could have been much worse if not for the manager, Laura, and her staff. I had to move a one bedroom house in less than a day and bc of my ignorance, thought we could just keep it another day until the new place opened up. Well, not how it works, and if it wasn't for Laura rearranging times n trucks to accommodate me, I could have lost everything, including the kitchen sink. And to top that, she and Chelsea had to accommodate me the next day when the truck wasn't returned on time, which could be escalated to a criminal charge. Bottom line, Laura n Chelsea and the staff on Central went above n beyond for me, they were patient and understanding and I owe them much more than a pat on the back thru a survey. less Bless yall Cheers and Salud and Happy Mother's to the wonderful ladies at U Hall Central.

CANDICE A. on

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Location is convenient & well maintained. It's tight to get into parking area & often unused large trucks are parked closest to the storage entrance making it more difficult to park and move in/out.

kelley d. on

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Conrad B. on

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Christopher S. on

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Thomas F. on

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Awesome

Shawanda S. on

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This was an awesome experience please feel free to use this storage.

Cheri A. on

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Management awesome!!

darlene D. on

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Improve customer service

glenn r. on

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Anastasia W. on

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JENNIFER L. on

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Thank you.

Scott P. on

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Nothing.

Laila L. on

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Telameckus A. on

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The Uhaul Representative was very polite and help and explained the whole rental process to me.

Telameckus A. on

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This location was a breath of fresh air compared to the pickup location. Staff was pollute and explained the drop off process and explained the storage rental process. I would highly recommend this location.

tara ann s. on

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Lillie is the best! She's very sincere and helpful.

regalado r. on

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The staff was amazing and more than friendly

Alicia T. on

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We couldn’t get inside of the gate someone had left a large size uhaul in drive way infront the gate it was very tight to get through!

WILLIAM H. on

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After approximately 15 years we only moved because a new facility opened near our home so strictly a convenience issue

RENESHA M. on

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Staff always nice, friendly, and helpful.

tera b. on

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Very friendly staff. We had a great storage experience. Loved the hallway signs. 😊

Donna G. on

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Very good experience

janet r. on

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Keep up the great customer service

michelle v. on

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Customer servuce skills were excellent the employees were very helpful at helping me find the right storage unit

Byron H. on

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The management was extremely friendly and went above and beyond to help. Thank you

Stacy D. on

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The staff was so patient w our questions, laid out all our options. And so present to see and speak w each time we saw them! We feel very lucky to have met Ms. Lillie!

Tony B. on

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Great experience!!!

Gary H. on

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Very smooth and efficient transaction

vinson k. on

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All around great experience at this facility.

steuart l. on

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Chanel and Chantel were extremely friendly and helpful. I will definately use them again if i have the need and recommend to others.

Rebecca C. on

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Everyone was very nice to my husband and I, my mom had just passed and we were putting her things in storage until we can return. We were still in shock and everyone was so kind to us.

Mesha p. on

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Only matter concerned with was card was denied after 7pm. We had til 10 pm we were not allowed to move out on due date and didn't realize access was $10 more after hrs and the 800# no one calls back

Reelous M. on

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I really thought I was going to hate being and dealing with any uhaul, especially since they didn't hire me back after they fired me for no reason, But the women at Central location are GREAT. Thanks

Bobby N. on

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it was a great experience I appreciate that the room was very very large and spacious

Kyle W. on

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Lillie Adams was exceptional, she went out of her way to make this an easy check in and out of the storage unit. Her caring and friendly attitude is above any I have met in your company.