I rented a truck and was given a coupon for a free month. I than started doing internet search reviews for the highest costumer rated location. Ms. Laura location stood out. Believe me, the rating are correct.

The owner ms. Laura went ABOVE & BEYOND! We’re refugees from Hurricane Laura & she made us feel right at home! She Made our transition from Lake Charles to her facility as easy as possible. I can’t say thank you enough to her an uhual!

courteous, attentive and most helpful if any issue arose.

I had a great experience. However, my work schedule rarely aligned with my access hours. I am pleased with my experience and would recommend this location to others

No complaints. Keep up the good work.

used unit as business storage, had to move out due to Covid-19 business decline.

Laura was professional and always helpful. Her staff was always courteous and knowledgeable. I was very pleased with U Haul.

Customer service was very kind and courteous

Nice and clean facility. Only had an issue when moving out I was apparently given the wrong keys to the lock on my storage costing me $85.00 and two hours of my time to have a locksmith remove the lock. I just felt that it shouldn’t have been on me to cover the cost if I was issued the wrong keys. Management was no help at all and told me that if I had a locksmith come out she would have to supervise him to ensure no damage to the storage (also verified that she was the manager of the facility). When the locksmith arrived she appeared to be busy but never acknowledge the fact that I was standing there with the locksmith man. I walked outside where I saw another associate and asked if she had a moment to monitor the locksmith man to ensure there was no damage and she informed me that usually they don’t monitor work of the locksmith and that we could proceed with the process of removing the lock. Manager who did know that the locksmith man was on site never appeared even through out her emphasis that we needed to be monitored. The entire situation to me was handled poorly and I’ll never return my business to this facility again.

service was fine

The only disappointing fact is that I was told that I would be charged $40.00 to place trash into your dumpster because it is so small. I had to travel to a city dump making two separate trips.

Laura is my person. So helpful, positive, and funny. She was really effective and explained everything and anything I needed to know about renting a unit! Highly recommend her and this location.

courteous, Friendly, effective management and Services.

Staff and the manager were excellent! Very nice, and very helpful!!! Thank you! You

Thanks

Laura was very kind.