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lidia vCustomer Reviews for U-Haul Moving & Storage of Metairie at Central Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Really clean equipment and storage facilities.
Mattie S | Online Move InA very warm and friendly staff, willing to assist with my needs.
Mattie S | First ImpressionsBeautiful people at that location. The manager is the best!
Johanna R | First ImpressionsAmy and rest of staff were very helpful and friendly. Great job on both ends.
WILLIAM T | Overall ExperienceVery good experience.
James H | First ImpressionsAmy has made my experience with UHAUL absolutely wonderful over the past 7 years. She is SO NICE and very efficient. As a fellow business owner, I believe she should be running a whole division of UHAULs. You are really missing out on a star with Amy. She is a blessing for your company.
Barre T | Overall ExperienceGreat service on both ends.
WILLIAM T | First ImpressionsExcellent staff!!
Caniesha N | Online Move InAmy and company are phenomenal, are absolutely 💯 willing to make it work for you. Depending on the financial situation, I'll probably keep my stuff there until I transfer.
Jason L | Overall ExperienceJulie was SO helpful and cheery! I am occasionally surprised by nice people. The locker is actually BIGGER than I expected (wider than2 feet?? and really tall!) and has lots of extra room I may yet need to use.
Dan F | Online Move InAmy, Julie and Gavin were Awesome. Every time in between buying my house they were courteous and a lot of fun…..which helps you to be relaxed as you meet the task at hand. Thank You, Linda Green
LINDA G | Overall ExperienceIt's a telling commentary on the state of American life that it seems we all require off-site storage for long duration of things we either don't want or promptly forget we own--iow, we own too much crap. That said, U-Haul of Metairie couldn't have made a 6 year experience with storage more convenient or reasonable, and the staff there does a magnificent job. I love U-Haul in general, but aside from the U-Haul on Tulane Avenue, nobody works harder or is more courteous and helpful than these guys on Central Avenue. I'm not sorry to go, but would recommend U-Haul of Metairie to anyone who's also in need of a place to store their crap.
Amy C | Overall ExperienceMs Julie and Ms Amy were both friendly and amazing. Ms. Julie assured me by helping to back the truck out of the parking spot . 😇 Best experience
jovan h | First ImpressionsAmy and the staff are great! Always helpful. This was my third time using this facility and I believe fourth time renting a truck or van. Excellent service on all occasions.
Michelle C | Overall ExperienceEverything went well, staff was very friendly
KAREN G | Overall ExperienceWonder customer service Julie has,she goes above and beyond.
Tyra S | First ImpressionsIn the beginning for years the facility was great. I experienced some difficult times and fincisl hardship. It appeared that the facility was willing to work with me. When i was able to remove my things after a huge settlement, all of my boxes were opened and trashed. It was a very emotional experience that i wish on no one,
NATALIE C | Overall ExperienceIt is what it is and it ain’t what it ain’t. Thank Goodness I have my own insurance and get some help.
Laren N | Overall ExperienceAmy, Julie and Gavin are AWESOME !!!!
LINDA G | First ImpressionsAmy was always positive, friendly, and helpful, even through the telephone you could hear the smile in her voice.
Adrian T | Overall ExperienceThe restroom was always clean.
JACQUELYN T | Overall ExperienceI’ve been thru a fair share of uhual facilities, some sketchy ones, some great ones, this one has a great crew and location, the building it’s self just needs some love, the carpet on the second floor smells like cat urine and everything was a bit run down, again great crew and easily location, just needs some TlC from corporate.
Harrison T | Overall ExperienceMy only complaint is that there is no place to throw any trash away; even little stuff like a few sheets of paper, or a piece of tape. It is very inconvenient that tenants are not allowed to use the dumpster without incurring huge fees, when if we will also incur huge fees if we leave trash. For the amount I was paying each month, I should be allowed to throw away trash from my unit without incurring exorbitant fees.
Bee T | Overall ExperienceI was in arrears. Someone I know bought the storage for a surprise for me. It went for $110. My friend called the storage place and they said she had 48 hours to get it clean. She also asked to rent a truck to take the items away. She was told there was no available truck and she would have to make a truck reservation at another location. So my friend did and then called the office where they bought auction storage to let her know they couldn't get it until 11 am the next day. She then again told her don't worry she had 48 hours...get it out by 9 am Friday. My friend got the truck at the other location, and showed up at the Uhaul location on Thursday, 25 hours after the sale not 48. where the auction was sold, and was told it was all thrown out about an hour earlier. NOW THAT IS FRAUD. They said they were in the wrong but there was nothing they could do because the worker who lied to her was off that day and left no communication of my friend having to go somewhere else to rent the truck or that she knew she couldn't get the truck until 11 am. UHAUL FAILED AND LIED TO HER. I found out the next day when they showed up to tell me what had happen and they were sorry. can back this up with uhaul receipt and witnesses to what the lying UHAul worker said. It's fraud. Now I want UHAUL to pay me for what was thrown away due to they were supposed to hold it for 48 hours and because they didn't have a truck to rent to her she had to go to another UHAUL pod to find a truck. Now i expect a reply to me. I want to see if anyone is really reading these before I go talk to a lawyer. UHAUL Central Avenue Metairie LA is stealing from people. It happen twice that day by the way with someone else also. check it out. jackie jackson a former and never again customer of UHAUL and want to make sure anyone else I now isn't either. You lied to my friend and stole my things.
JACQUELYN J | Overall ExperienceThe facility and staff were excellent. Staff extremely courteous. Would gladly recommend u haul to family and friends.
jacqueline b | Overall ExperienceThe personnel at the front counter were very helpful and well mannered as well as polite. Super friendly on helping pick the correct size storage unit with the amount of furniture that was needing to be stored.
Gary B | First ImpressionsAmy was always available and pleasant. The whole experience was straight forward and the climate controlled units were very nice.
ALEXIS O | Overall ExperienceThe manager was able to assist us when we had trouble with the online check-in after hours. She went above and beyond.
Terry B | Overall ExperienceThe best service
HECTOR P | Overall ExperienceThis is the best facility of them all!!
dawn b | Overall ExperienceI was amazed at how expensive it got. The price increased every year; but I guess that's what happens when we have idiots running the country.
robert l | Overall ExperienceAmy is great!
Victor L | Overall ExperienceAmy was very understanding she made our experience exceptional. Thx!
INGRID F | Overall ExperienceGreat people. Safe clean and nice cool building.
Bobbie O | First ImpressionsAmy is an excellent store manager. She is friendly & courteous. She is always smiling. Her staff are all a very good team. I will miss them all.
nicholas d | Overall ExperienceThis is our second time renting at this location. The staff made it quick and easy. Amy and the staff remembered us and seemed genuinely happy to see us again. They are a high reason that we came back!
Michelle C | First Impressionsappreciated the staff cooperation, and friendly presence
Murphy D | Overall ExperienceThe staff were friendly and helpful. The facility was very clean. I was there for almost 10 years and very satisfied.
JOSEPH C | Overall ExperienceRaised prices to much/to often. Too expensive
MAC V | Overall ExperienceAmy and all the people there were so helpful and understanding. I started out renting with Miss Laura and she was awesome but from what I hear she moved up and made sure to make sure the place was taken care of by Amy and it s ems to be in great hands.
merry j | Overall ExperienceI didn’t move out on the 11th. I moved out days before that. The manager was rude, disrespectful and inconsiderate. I felt violated in many different ways.
lloyd j | Overall ExperienceThe staff was amazing and very professional....and understanding of my needs on what I wanted....
Nicole j | First ImpressionsMy pleasure and staff was super nice and helpful 🥰
JASAMINE J | First ImpressionsThe staff was friendly very supportive on explaining the end out of coming and going to the storage,the boxes and other items that you need on sight to buy and rent, I already recommended family and friends to use U-Haul storage.
MARY S | Overall ExperienceAmy and the staff are excellent! If I need storage or a truck/van rental in the future I will definitely be using them again.
MICHELLE C | Overall ExperienceI've been a client since 2008, I appreciate it. Was always a Pleasure. Thanks
TYRONE A | Overall ExperienceWet nice employees, very helpful in every way
JEFF P | Overall ExperienceEverything was wonderful nice and clean, and the employees was amazing. I will recommend.anyone to go there.
ESTELLE E | Overall ExperienceThe staff is courteous and professional
john H | First ImpressionsGreat customer service! The space is clean inside and out and feels very safe.
Maria C | Overall ExperienceHelpful Wirkers nake ALL the difference..
BESSIE T | Overall ExperienceThe process was easy. Amy was extremely pleasant and helpful. I will definitely recommend to friends and family.
NATHANIEL B | First ImpressionsMy storage was great only a little over priced
William O | Overall ExperienceThe staff was very helpful and friendly!!!
Nikita A | Overall ExperienceThe clean area and how friendly the staffs was.
MARY S | First ImpressionsThe staff, especially Amy Murphy, were all professional and friendly and most importantly extremely helpful!
CHARLES H | Overall ExperienceLong time customer No problems ever
MICHAEL C | Overall ExperienceI love how clean the facility is at all time. The staff is very friendly. I would recommend this place to everyone.
Alberta A | First ImpressionsI’ve had no problems with the 2 units I rent. They keep an eye out on all those who enter the building.
SUZANNE B | First ImpressionsStaff was very friendly and helpful.
Evangelina J | Overall ExperienceEveryone was very helpful and friendly. I would definitely use this facility again.
Shawn N | Overall ExperienceStaff was polite and helpful
DARRYL B | First ImpressionsThe people were amazingly helpful and friendly! Ms Murphy went above and beyond to be helpful!
CHARLES H | First ImpressionsThe staff was very professional and nice.
Earl T | Online Move InI contacted several locations and received less than stellar service for my long distance move and storage. The person I spoke with at this location was awesome, and did what she could to get me a unit that would work for me. I wish I remembered her name. But all the kudos are to her, thank you!
Rebecca C | Online Move InHorrible servicio don’t come here
CESAR V | Overall ExperienceVery knowledgeable. Best service and super clean.
DELINDA D | Overall ExperienceI would choose this storage facility over and over again I mean clean and soooo comfortable I would refer everyone I was extremely pleased thanks again🙂
LATOYA K | Overall ExperienceThey immediately sold my storage without me even knowing behind one months rent but when I called to pay the next month they told me they couldn’t take it fxx this storage wouldnt recommended no one if your struggling and had death in your family
lakenya h | Overall ExperienceMy one and only issue was that they were busy with several customers in the store/office, but while there were at least 2 employees working, only 1 was dealing with customers. Had the other employee helped customers in the store, the wait would not have been as long.
Bee T | Online Move InI love Ms Amy and Ms Laura over at the Central Ave location, these 2 women were tons of HELP EVERY TIME THANKS SO MUCH GUYS
Erica C | Overall ExperienceNo complaints at all….. except for the rate increases. Price drove me away.
Patrick M | Overall ExperienceSome staff was not friendly or attentive. Very nonchalant and slow to respond to the customer.
kenya j | Overall ExperiencePleasant experience.
LUCILLE O | First ImpressionsOne of the locations that I used charged me twice.
brittany j | Online Move InAmy Murphy in Metairie, Louisiana, was so friendly, polite, and helpful. Moving is so stressful, but it was a stress reliever to work with her!!!
Mary B | First ImpressionsStaff friendly and helpful. Entire facility very clean. Access easy, elevator always working, hand carts available for ease of storing or removing. If I need storage in the future I will definitely return.
Lynne K | Overall ExperienceYou guys need a MAP on the wall or elevator door or something somewhere lol... I was looking till I realized 2445 was on the second floor lol.
Christopher M | Online Move InGreat location, rented a storage unit for 4 months, didn’t got mold on my belongings. Staff was helpful and helpful. The facilities were always clean and the temperature on the second floor was always perfect. Highly recommended!
RAYMOND D | Overall ExperienceCentral Ave UHaul is Awesome! They made our experience moving our furniture into storage after Hurricane IDA as Easy as possible! Thanks Laura!
David H | Overall ExperienceThe staff are friendly and helpful, explaining the process and pointing out features I would have missed. The facility is very clean and appears well maintained.
Paula E | First ImpressionsThe staff is great!
Patrick P | Overall ExperienceStaff is super helpful and pleasant.
Sunny C | Overall ExperienceLaura is tops. Very helpful, considerate and personable. Can't be beat. She's a true asset to UHaul. And the employee outside swept up the broken glass we dropped immediately with no complaint. Loved my experience with UHaul on moving in.
Juanita G | First ImpressionsLaura, Amy from front desk was awesome as well as Cleaner Pearl. Laura was so thorough I'm helping me & practically saved my life concerning moving hiccups. She was very soothing in her voice, professional and just down to earth nice making my moving experience soooo pleasant with Uhual. Amy was so helpful and I enjoyed her help and Personality. Pearl was just cleaning and sweeping away making and keeping floors tidy. Really awesome staff & my 1st time doing business at this location. I would highly recommend to others.
Tara B | Online Move InEveryone in this location is very nice and really helpful Thanks you guys for your help and service
Amber P | Overall ExperienceAll employees we interacted with were amazing, friendly and extremely helpful!!
Erin M | Overall ExperienceWas cool.
NORMAN G | Overall ExperienceLaura Hudson is fantastic! Goes above and beyond to help customers.
Emily H | Overall ExperienceI moved out on the 6th. Other than that everything was good. I left a few shoes due to rat holes
Edith K | Overall ExperienceThe storage units could have been better lit or electrical outlets available so that I could have supplied additional lighting. Other than that the facility and personnel were great. Laura Hudson, “The GM”, is great to work with.
Patrick P | Overall ExperienceThis is the cleanest U-Haul place that we have used across the city. The manager is extremely nice and professional. Love love love!!!
Kimberly T | First ImpressionsI rate my experience with u-haul as excellent. I generally delivered my payments to the office. Everyone was always very friendly. The items in the storage belong to my son so I rarely entered the storage. Thank you!!!
Rhoberta P | Overall ExperienceThere was a minor problem at first but this team made sure everything was handled professionally and promptly I’d rate 10 stars if I could thank yall so much
DARREIL C | Overall ExperienceThe worker was excellent!! Very helpful
LASHARA A | First ImpressionsThe GM was amazing and knowledgeable. She was on top of our needs. Throughout my units rental she was definitely the reason why everything went by so smooth. Thank you for your professionalism and caring manner. Even though hurricane Ida was an issue the GM and her staff went above and beyond.
ROSLYN M | Overall ExperienceThank you for an easy move in experience!
JO A | First ImpressionsA little bit pricey but the staff is very friendly, efficient, and helpful. The facility is very clean well maintained.
Ronald C | First ImpressionsLaura is very nice and helpful. Thank you
SHELLEY N | First ImpressionsYou were kind and helped us with a large last minute deal on a 20 foot truck on a move years ago and I will always remember you for that. Another fantastic experience with Amy and Velvet yesterday!
Mckenzie L | First ImpressionsPaying extra for 24 hours of access is a bit much and the the locks used cannot be used elsewhere makes them a waste of money. Temperature control was on but still sweating occurs when inside the unit just standing. Paid $150 plus lock and 24 access. Also the trucks take up too much space so one must checkout then get into vehicle to enter and exit grounds.
Tania S | Overall ExperienceMs Laura is the GREATEST I will give her a 5 star plus more! She really knows her stuff, she was very helpful!
Erica C | First ImpressionsHats off to the staff that works there. They were great in helping me get in and out. Very nice ladies.
thaddeus p | Overall ExperienceThe two women who helped me at the storage building went up and beyond they were great
THEODORE K | First ImpressionsGreat staff!! Extremely helpful & friendly. Went out of their way to ensure my grandmother and I were satisfied and safe with our entire U-Haul experience.
Anna S | Overall ExperienceLaura and her staff were very helpful, efficient and friendly! I would absolutely recommend to someone.
LAURI Z | Overall ExperienceGreat staff.
WALTER B | Overall ExperienceYour staff was very helpful and I was a 100% satisfy
PENNY B | Overall ExperienceStaff was always helpful and friendly.
asa p | Overall ExperienceI still have two storage rooms with this same U-Haul. I closed out two of four storage rooms.
PATRICIA W | Overall ExperienceLaura, who helped me start my rental unit process, was available throughout the entire time I had a storage unit. I cannot comment enough about how helpful, friendly, and kind she was during my rental stay. She even came out and helped direct me when I was backing up to load up. I would definitely recommend and use this place again.
Stefanie B | Overall ExperienceI've been at this Storage facility for a year and the manager Laura has been consistently helpful, available for inquires and overall a courteous and efficient leader of her team and customers. Great experience!
Pamela W | Overall ExperienceHoney, the young lady who helped us, made the experience easy.
Camilla F | First ImpressionsThe Manager was awesome. Profesional, sweet, helpful, patience, and a wonderful person.
Ifrail A | First ImpressionsStill renting there; changed storage Unit for more space.
BESSIE T | Overall ExperienceAutomated billing system did not alert me before payments were due. It only sent messages after the bill was due and late fee was active. That’s just terrible business and I will avoid U-Haul because of it
Michael J | Overall ExperienceLaura and her crew were always friendly and greeted me by name. They even asked how my dog was doing. The facility was so clean you would think it was the grand opening; unbelievably clean. Their staff changed my views of U-Haul to a top of the line business that I will always recommend to anyone needing a rental truck and/or storage facility. *****
WILLIAM H | Overall ExperienceMoving just after Hurricane Zeta sent its100 mph gusty eye through our New Orleans (Metairie) neighborhoods, was quite a challenge. But Laura Hudson worked hard (on Hurricane-induced power-lost computer systems, and a no-lights, no-elevator building) to find me a GROUND FLOOR unit, so we didn't have to try to carry 45 pieces of Office Furniture up to the 2nd floor. She was helpful in many other ways, too, so I can't compliment her enough.
LOUIS E | First Impressionsnc
BESSIE T | First ImpressionsI rented a truck and was given a coupon for a free month. I than started doing internet search reviews for the highest costumer rated location. Ms. Laura location stood out. Believe me, the rating are correct.
Clyde A | First ImpressionsThe owner ms. Laura went ABOVE & BEYOND! We’re refugees from Hurricane Laura & she made us feel right at home! She Made our transition from Lake Charles to her facility as easy as possible. I can’t say thank you enough to her an uhual!
Abbi G | First Impressionscourteous, attentive and most helpful if any issue arose.
MURPHY D | Overall ExperienceI had a great experience. However, my work schedule rarely aligned with my access hours. I am pleased with my experience and would recommend this location to others
rob s | Overall ExperienceNo complaints. Keep up the good work.
Dejean P | Overall Experienceused unit as business storage, had to move out due to Covid-19 business decline.
SHAWN S | Overall ExperienceLaura was professional and always helpful. Her staff was always courteous and knowledgeable. I was very pleased with U Haul.
Theone d | Overall ExperienceCustomer service was very kind and courteous
deborah m | First ImpressionsNice and clean facility. Only had an issue when moving out I was apparently given the wrong keys to the lock on my storage costing me $85.00 and two hours of my time to have a locksmith remove the lock. I just felt that it shouldn’t have been on me to cover the cost if I was issued the wrong keys. Management was no help at all and told me that if I had a locksmith come out she would have to supervise him to ensure no damage to the storage (also verified that she was the manager of the facility). When the locksmith arrived she appeared to be busy but never acknowledge the fact that I was standing there with the locksmith man. I walked outside where I saw another associate and asked if she had a moment to monitor the locksmith man to ensure there was no damage and she informed me that usually they don’t monitor work of the locksmith and that we could proceed with the process of removing the lock. Manager who did know that the locksmith man was on site never appeared even through out her emphasis that we needed to be monitored. The entire situation to me was handled poorly and I’ll never return my business to this facility again.
Danny N | Overall Experienceservice was fine
Duaine D | Overall ExperienceThe only disappointing fact is that I was told that I would be charged $40.00 to place trash into your dumpster because it is so small. I had to travel to a city dump making two separate trips.
LEROY W | Overall ExperienceLaura is my person. So helpful, positive, and funny. She was really effective and explained everything and anything I needed to know about renting a unit! Highly recommend her and this location.
Erica W | First Impressionscourteous, Friendly, effective management and Services.
BESSIE T | First ImpressionsStaff and the manager were excellent! Very nice, and very helpful!!! Thank you! You
Blanca B | Overall ExperienceThanks
darrell d | Overall ExperienceLaura was very kind.
Valerie S | Overall ExperienceThe current staff is very involved and knowledgable. In the recent past I had been downright ignored by staff. Very nice facility, clean and organized.
Phyllis G | Overall ExperienceN/A
Chelsea M | First ImpressionsShe handled my switching and then deciding not to switch units with grace. However, the free month seems to have disappeared from my payment account due to the switches...
Philana O | First ImpressionsNA
LUCIANA M | Overall ExperienceThe customer service at this location was much better than at the location where I picked up the U-Haul. The a sales associates were professional and helpful.
EVA N | First ImpressionsEverything was fine for the exception of my unit. It was located in a shaded corridor, but when it rained it held water for several days and was a haven for mosquitoes and other insects.
Felicia W | Overall ExperienceAll of the ladies were courteous and informative.
Sherman D | Overall Experiencethe place is so friendly and accommodating.
james f | Overall ExperienceOk
adnan h | Overall Experiencewell maintained, secure, and easy to use. Had two large storage units used as holding until new home ready.
ANTHONY W | Overall ExperienceLocation is convenient & well maintained. It's tight to get into parking area & often unused large trucks are parked closest to the storage entrance making it more difficult to park and move in/out.
CANDICE A | Overall ExperienceThis was an awesome experience please feel free to use this storage.
Shawanda S | Overall ExperienceThank you.
JENNIFER L | Overall ExperienceThe Uhaul Representative was very polite and help and explained the whole rental process to me.
Telameckus A | First ImpressionsLillie is the best! She's very sincere and helpful.
tara a | First ImpressionsThe staff was amazing and more than friendly
regalado r | Overall ExperienceWe couldn’t get inside of the gate someone had left a large size uhaul in drive way infront the gate it was very tight to get through!
Alicia T | First ImpressionsAfter approximately 15 years we only moved because a new facility opened near our home so strictly a convenience issue
WILLIAM H | Overall ExperienceStaff always nice, friendly, and helpful.
RENESHA M | Overall ExperienceVery friendly staff. We had a great storage experience. Loved the hallway signs. 😊
tera b | Overall ExperienceVery good experience
RICHARD G | Overall ExperienceKeep up the great customer service
janet r | Overall ExperienceCustomer servuce skills were excellent the employees were very helpful at helping me find the right storage unit
michelle v | First ImpressionsThe management was extremely friendly and went above and beyond to help. Thank you
Byron H | Overall ExperienceThe staff was so patient w our questions, laid out all our options. And so present to see and speak w each time we saw them! We feel very lucky to have met Ms. Lillie!
Stacy D | Overall ExperienceGreat experience!!!
Tony B | Overall ExperienceVery smooth and efficient transaction
Gary H | Overall ExperienceAll around great experience at this facility.
vinson k | Overall ExperienceChanel and Chantel were extremely friendly and helpful. I will definately use them again if i have the need and recommend to others.
steuart l | Overall ExperienceEveryone was very nice to my husband and I, my mom had just passed and we were putting her things in storage until we can return. We were still in shock and everyone was so kind to us.
Rebecca C | ReservationOnly matter concerned with was card was denied after 7pm. We had til 10 pm we were not allowed to move out on due date and didn't realize access was $10 more after hrs and the 800# no one calls back
Mesha p | Overall ExperienceI really thought I was going to hate being and dealing with any uhaul, especially since they didn't hire me back after they fired me for no reason, But the women at Central location are GREAT. Thanks
Reelous M | Overall Experienceit was a great experience I appreciate that the room was very very large and spacious
Bobby N | Overall ExperienceLillie Adams was exceptional, she went out of her way to make this an easy check in and out of the storage unit. Her caring and friendly attitude is above any I have met in your company.
Kyle W | Overall Experience