Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Honey, the young lady who helped us, made the experience easy.
The Manager was awesome. Profesional, sweet, helpful, patience, and a wonderful person.
Still renting there; changed storage Unit for more space.
Automated billing system did not alert me before payments were due. It only sent messages after the bill was due and late fee was active. That’s just terrible business and I will avoid U-Haul because of it
Laura and her crew were always friendly and greeted me by name. They even asked how my dog was doing. The facility was so clean you would think it was the grand opening; unbelievably clean. Their staff changed my views of U-Haul to a top of the line business that I will always recommend to anyone needing a rental truck and/or storage facility. *****
Moving just after Hurricane Zeta sent its100 mph gusty eye through our New Orleans (Metairie) neighborhoods, was quite a challenge. But Laura Hudson worked hard (on Hurricane-induced power-lost computer systems, and a no-lights, no-elevator building) to find me a GROUND FLOOR unit, so we didn't have to try to carry 45 pieces of Office Furniture up to the 2nd floor. She was helpful in many other ways, too, so I can't compliment her enough.
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I rented a truck and was given a coupon for a free month. I than started doing internet search reviews for the highest costumer rated location. Ms. Laura location stood out. Believe me, the rating are correct.
The owner ms. Laura went ABOVE & BEYOND! We’re refugees from Hurricane Laura & she made us feel right at home! She Made our transition from Lake Charles to her facility as easy as possible. I can’t say thank you enough to her an uhual!
courteous, attentive and most helpful if any issue arose.
I had a great experience. However, my work schedule rarely aligned with my access hours. I am pleased with my experience and would recommend this location to others
No complaints. Keep up the good work.
used unit as business storage, had to move out due to Covid-19 business decline.
Laura was professional and always helpful. Her staff was always courteous and knowledgeable. I was very pleased with U Haul.
Customer service was very kind and courteous
Nice and clean facility. Only had an issue when moving out I was apparently given the wrong keys to the lock on my storage costing me $85.00 and two hours of my time to have a locksmith remove the lock. I just felt that it shouldn’t have been on me to cover the cost if I was issued the wrong keys. Management was no help at all and told me that if I had a locksmith come out she would have to supervise him to ensure no damage to the storage (also verified that she was the manager of the facility). When the locksmith arrived she appeared to be busy but never acknowledge the fact that I was standing there with the locksmith man. I walked outside where I saw another associate and asked if she had a moment to monitor the locksmith man to ensure there was no damage and she informed me that usually they don’t monitor work of the locksmith and that we could proceed with the process of removing the lock. Manager who did know that the locksmith man was on site never appeared even through out her emphasis that we needed to be monitored. The entire situation to me was handled poorly and I’ll never return my business to this facility again.
service was fine
The only disappointing fact is that I was told that I would be charged $40.00 to place trash into your dumpster because it is so small. I had to travel to a city dump making two separate trips.
Laura is my person. So helpful, positive, and funny. She was really effective and explained everything and anything I needed to know about renting a unit! Highly recommend her and this location.
courteous, Friendly, effective management and Services.
Staff and the manager were excellent! Very nice, and very helpful!!! Thank you! You
Thanks
Laura was very kind.
The current staff is very involved and knowledgable. In the recent past I had been downright ignored by staff. Very nice facility, clean and organized.
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She handled my switching and then deciding not to switch units with grace. However, the free month seems to have disappeared from my payment account due to the switches...
NA
The customer service at this location was much better than at the location where I picked up the U-Haul. The a sales associates were professional and helpful.
Everything was fine for the exception of my unit. It was located in a shaded corridor, but when it rained it held water for several days and was a haven for mosquitoes and other insects.
All of the ladies were courteous and informative.
the place is so friendly and accommodating.
Ok
well maintained, secure, and easy to use. Had two large storage units used as holding until new home ready.
Location is convenient & well maintained. It's tight to get into parking area & often unused large trucks are parked closest to the storage entrance making it more difficult to park and move in/out.
This was an awesome experience please feel free to use this storage.
Thank you.
The Uhaul Representative was very polite and help and explained the whole rental process to me.
Lillie is the best! She's very sincere and helpful.
The staff was amazing and more than friendly
We couldn’t get inside of the gate someone had left a large size uhaul in drive way infront the gate it was very tight to get through!
After approximately 15 years we only moved because a new facility opened near our home so strictly a convenience issue
Staff always nice, friendly, and helpful.
Very friendly staff. We had a great storage experience. Loved the hallway signs. 😊
Very good experience
Keep up the great customer service
Customer servuce skills were excellent the employees were very helpful at helping me find the right storage unit
The management was extremely friendly and went above and beyond to help. Thank you
The staff was so patient w our questions, laid out all our options. And so present to see and speak w each time we saw them! We feel very lucky to have met Ms. Lillie!
Great experience!!!
Very smooth and efficient transaction
All around great experience at this facility.
Chanel and Chantel were extremely friendly and helpful. I will definately use them again if i have the need and recommend to others.
Everyone was very nice to my husband and I, my mom had just passed and we were putting her things in storage until we can return. We were still in shock and everyone was so kind to us.
Only matter concerned with was card was denied after 7pm. We had til 10 pm we were not allowed to move out on due date and didn't realize access was $10 more after hrs and the 800# no one calls back
I really thought I was going to hate being and dealing with any uhaul, especially since they didn't hire me back after they fired me for no reason, But the women at Central location are GREAT. Thanks
it was a great experience I appreciate that the room was very very large and spacious
Lillie Adams was exceptional, she went out of her way to make this an easy check in and out of the storage unit. Her caring and friendly attitude is above any I have met in your company.
