Customer Reviews for U-Haul Moving & Storage of Methuen

Rating:

3.0

Unfortunately there was only one person on and he was stretched very thin between loading and unloading trailers and handling check in for reservations as well as anyone trying to set up a storage unit. Staff did their best but there was over a 30-40 minute wait per customer

Rating:

5.0

I originally booked a reservation for Hampstead NH but when I arrived, they did not have the U-Haul. I ordered and just said ‘sorry things happen'. This Methuen location was great! Last minute on a Sunday took care of my rental. Recovered for U-Haul as a company but I will be reaching out about my original rental issue

Rating:

5.0

van that i got had a huge crack across the windshield and another crack on the side door window. Had to wait around for help at pick up, they were understaffed and not ready for pick up when i got there. Didnt get to leave with van until much later.

Rating:

5.0

The gentleman that checked me out and back in was ver friendly and courteous. Great experience.

Rating:

5.0

Nothing the yard is great and Nick is awesome and so helpful making everything soo easy.

Rating:

5.0

The person who handled my rental was friendly , quick and informative. The store was really clean and bright. The truck handled really well and I was impressed overall with how easy it was to drive. The person who checked me out at the end was also super friendly and attentive. 10/10 would recommend.

Rating:

5.0

Great service and good customer service and good price

Rating:

1.0

Do not rent poorly. maintained trucks. to your costumers!! I had to be jump started twice and the transmission would not shift up unless I slowed down in the breakdown lane (not good to run engine at 5000rpms) Stressful to drive but truck but, was already loaded so I couldn't return it. The lady at this location was not. Interested in the problems. Feel bad for the next person that gets this rental. Case# 2582237.

Rating:

5.0

The person working was great!

Rating:

4.0

I really was very impressed from beginning to end at the communication, both drivers were excellent, would definitely use the service again

Rating:

5.0

The staff is very useful. There is a pretty black-haired woman that is very polite and knows her stuff.

Rating:

5.0

Thank you for the friendly and efficient service- everything was taken care of quickly, the staff were great, and I really appreciate it!

Rating:

4.0

Got what I wanted quick and clean for a good price.

Rating:

5.0

Good and respectful employees there 👏 and will go back if I need another van or truck

Rating:

5.0

Returned truck completely empty of trash, swept out entirely, and folded moving blankets. Was still charged a cleaning fee for some reason. Otherwise, the employees at drop off made it quick and easy.

Rating:

5.0

I will be back again someday! Thank you! Marc

Rating:

5.0

Corey was super nice and helpful!

Rating:

5.0

Nothing. From check in to check out it was extremely easy. Very nice people who worked at the facility. Highly recommend as well.

Rating:

5.0

Excellent friendly customer service! Very easy to setup the truck! Great job

Rating:

5.0

Our move went VERY smoothly. Every step was on time and the box was perfectly suited for our needs. All the uHaul people were super nice and flexible. Cost wise, the uBox was very reasonable compared to the other alternatives. I would strongly recommend uBox for the one way DIY move.

Rating:

5.0

I did not like that they increased the cost per mile 10 cents

Rating:

5.0

Wonderful customer service in METHUEN MA I like it

Rating:

5.0

Always friendly helpful staff, they always provide excellent service!

Rating:

1.0

The truck was very old, it seems it hasn't been serviced at all, running very badly and died every time I shut it off . I had to jump star it each in every time. I was really frustrated. I will not rent a truck from Uhaul no more I will go with a different company. That is the truth. I I was overcharged for a piece of crap like this . Waste of money .

Rating:

5.0

Nick at the front desk was awesome. Friendly, efficient, and made the process seamless.

Rating:

5.0

Teh truck came with 1/4 tank of gas, I was told to fill the tank to 1/4 tank, how am I suppose to guess how much gas to put info 1/4 tank Stick with full tank out and full tank in what

Rating:

5.0

Excelent service that was quick and easy!

Rating:

5.0

Gracias 😀

Rating:

5.0

Gentleman greeted me outside then escorted me inside for my rental. Super friendly and efficient. Inside store super clean. Looks very well run. Great job!

Rating:

5.0

Your employee Bryan on Saturday was awesome he was a literally a one man army, juggling multiple customers. He really should have help or be given a really big raise.

Rating:

5.0

Nik was great.

Rating:

5.0

Nothing I can think of because I had a great experience

Rating:

5.0

Customer service rep very nice guy very helpful and good actitud. Second time helping me very pleasant. Thank you for your help

Rating:

1.0

Terrible experience. My box was supposed to be in Salem, mA. It went to Methuen instead and when I tried to go to Methuen to add a lock to it, they could not access my box on 2 occasions! I live almost an hour from Methuen. I would never have rented the box if I knew it was going to Methuen. Then I found it the box was in NH when I called to schedule delivery. Also, when I signed up it was not clear that there would be 2 separate delivery charges. Very disappointed with this experience.

Rating:

5.0

Rented a small utility trailer. Worked perfectly , easy to use and drive with.

Rating:

3.0

Clean compartment better, found crumbs and a styrofoam food takeout box under passenger seat. Also please reimburse if I put more gas into truck then what is required for return.

Rating:

5.0

Excellent customer service check in and great online advance check in site.

Rating:

3.0

I got in the truck jumped on the highway right across from this location and the gas light came on, no way there was a 1/4 tank in there.

Rating:

5.0

Excellent job. Process of picking up van was seamless.

Rating:

5.0

this store is excellent, always has what I need available

Rating:

5.0

Try to be a little better cleaning the cab. Really appreciated returning keys and charms found in cab that my girlfriend left behind. Overall, the best experience I have had renting a truck.

Rating:

5.0

Sharon was extremely helpful. She made my day much easier by going above and beyond in helping me get a rental trailer.

Rating:

4.0

Drivers Danielle and Knyiah were awesome! Everything happened on schedule and all goods were delivered in fine shape. Thanks U-Haul!

Rating:

4.0

“ clean and well-maintained” was kind of a combine loaded question.. I would say the trucks were well maintained and I was actually very pleased with how it rode on the highway but could use a little more cleaning between loads there was definitely caked dirt/debris in the corners of the cargo area That would have concerned me if I was putting my Personal belongings in there. But otherwise I would definitely say it was a well run and above average location

Rating:

3.0

The window to the van I was given was busted. It was very unsettling and nerve wracking to drive. I could hear the glass creaking and was afraid it was going to shatter. Not safe!

Rating:

5.0

Good customer service

Rating:

1.0

I did not ask for insurance coverage, I was not asked if I was interested in insurance coverage. I did not book the Uhaul with insurance coverage online. Yet it was added to my bill. Please contact me regarding this.

Rating:

4.0

Methuen has no 5' x 8' trailers as more preferable. Has 5 new 4' x 8' trailers. New connection safety clips. Ball hitch prone to loud clang and could be eliminated with hard rubber inside hitch. Site has storage and every other type rental in inventory along with good hours. Hitch install still requires another site most of time.

Rating:

5.0

Perfect rental experience.. Thank you.

Rating:

5.0

Easy process

Rating:

5.0

The van I rented had a few unrepaired issues from previous renters. These were marked on the vehicle. But after I had loaded my valuable inventory into it, I found out that the lock for the back of the van would not lock at all! And there is no way to padlock. Thankfully, no one attempted to open it overnight, but that is not acceptable. I discussed it when I dropped the vehicle of, and the store attendant also was unable to lock the door. Hopefully this will be repaired before the next reenter.

Rating:

5.0

Kali is an asset to your company. Great customer service!!!

Rating:

4.0

Several times I went after hours to my unit, it would let me in but the alarm would go off. Also during regular hours the sliding side door would be locked.

Rating:

1.0

Truck smelled like weed and had a cigar box. Super headache afterwards.

Rating:

5.0

Maybe a few less furniture pads but otherwise nothing! We had a wonderful experience

Rating:

5.0

Everything about our experience with Uhaul and their employees in both locations were professional, extremely helpful with our move. We had never used Uhaul UBoxes before, very smooth process with friendly, kind, helpful staff. Would highly recommend using them to anyone

Rating:

5.0

Thank you Sharon for making my transition seamless! I appreciate your time and attention.

Rating:

5.0

Uhaul in methuen very helpful.

Rating:

5.0

The whole experience was great, Nik was awesome.

Rating:

5.0

It was a wonderful experience from beginning to end. Videos were helpful with instructions for how to estimate the number of containers needed and how to pack. The containers arrived and were picked up on time. Delivery person was GREAT ... efficient, able to answer all our questions as well as provide some tips on packing. Would definitely recommend!

Rating:

5.0

Sharyn the General Manager I believe was fantastic just like the last time.

Rating:

5.0

From the start to the finish of this process everyone that helped us were tremendously helpful and super friendly. With each step of the way there was communication. I've always trusted U-Haul and will continue to do business with you guys. You're a superb company with excellent, EXCELLENT staff. I will highly recommend to anyone who is looking to move. Thanks to all who helped us.

Rating:

5.0

I had a great experience with staff from my move from CT & using a large size storage for 8 months then downsizing again for another 4 months - Nick & Sharon were always willing to assist, answer questions, adjust payment types or whatever I needed! My rental vehicles were always available as scheduled which does not always happen making things as smooth as possible ! The outside storage was accessible, well lit and clean! I felt safe no matter what time I popped by! If you’re looking for storage or a rental - call them 1st! You won’t be disappointed..

Rating:

3.0

When I initially went to get the unit they said that the first month was free and didn't ask for any money. (They were still building the units; I was an early bird customer). But when I went online to pay for the second month I learned that the first month was not free and was overdue and even was charged a late fee. I had so much going on at the time that I never tried to inquire. I just paid it. But, it was not a good experience. Especially, after I had spent so much with the bins and moving truck for many days, etc.etc. Since you're asking I'm telling you this story. I never called UHaul. They also kept charging me for months for two Uboxes after I had returned those two. I got that finally straightened out so they stopped charging me but never got reimbursed for the wrongfully charged months. It doesn't seem right but who has the time to call, be on hold for a long time, keep getting connected to someone else and have to tell the story over and over then wait days and days lol. So, it is what it is I guess. Since you are asking this was my experience. Otherwise, it's good.

Rating:

5.0

My furniture and other household items and clothing were stored here for 3 mos,. In between I would bring miscellaneous items. The unit was clean, no rodent droppings, and no musty odor. We just moved everything out and into our home. I was quite relieved that there was no cobwebs or odors on anything! The staff is extremely helpful, and friendly especially Sharyn!

Rating:

5.0

Good experience

Rating:

5.0

The staff was friendly helpful and thorough.

Rating:

1.0

My overall experience was not good. Reserved two climate controlled units and a large moving truck. We showed up to get the truck only to find the larger size truck we reserved was not available. NOR were the unit sizes we reserved. Instead of making one trip with the big truck, it took two trips in the smaller truck. Squished household items and boxes into the smaller units. About two months later, I stopped by the unit to retrieve an item, only to find out the units my items were in were were NOT in the climate controlled section of the building. Pest Control box was INSIDE one of the units. "You need to let us know if a critter gets in the box, as we don't have access to your unit and the critter can't get out. It will die and smell." said the young sales associate at the counter that I spoke to. I inquired about moving to a section of the building that had climate control, only to be told there was a 25+ person waiting list. EXASPERATED. I found a new storage company, hired movers (again) and moved my items out of Uhaul. Needles to say I am disappointed with my experience at this facility. Q#4 Where the Staff Helpful/Friendly - courteous, yes. But they did not seem concerned with my plight about not having the reserved truck, or the reserved units not being available, size of the wait list to access the climate controlled section of the facility. Q#5 Was the facility clean and well maintained? For the most part yes The facility presents as being neat. However, it was very obvious that there were mice in the facility based on the visible droppings in the hallways. (refer back to comment about pest control box inside unit)

Rating:

5.0

Two young men were at the desk when I arrived on the morning of July 29th, both super nice and helpful. One took over to entered data and show me storage unit, very polite and great customer service (student at UMass Lowell but forgot his name)

Rating:

3.0

It's Great

Rating:

2.0

Although I do not want to give a negative rating to the staff, I feel the need to do so. For the second time I lost money by claiming a wrong charge to my account. After I agreed to put gas in the truck I was renting, they refunded me an amount less than what I had to spend, even though I had my receipt as proof of how much I was going to be reimbursed. The second thing for which I am very upset is that they had offered me the rental of the truck for a certain amount and in the end I ended up paying double, according to the employee that was something established but I had no knowledge about it.

Rating:

5.0

Need more inside equipment and access to remote storage locations. It is inconvenient to walk the maze with our stuff.

Rating:

5.0

The unit and free lock were available as promoted.

Rating:

5.0

Muy bien el perdonar

Rating:

3.0

First, I had and been asking to get a smaller unit since may of 2021, always told there are no small units available. I asked for smaller unit because I only had two items that need storing. This past month, October, my payment is due on the 30th of each month, it was October 1,2021, you placed a lock on my unit for being one day late. The place is very clean and secure, but your employees, customer service, and hours there are horrible. Examples, it would take me times that I help because I card not working over half hour, with nobody there. Then there is the hours, there is uhaul employees either not there on hours of operations or they have door lock and they are inside. I am glad I’m out of there and I will not go back k to that uhaul.

Rating:

5.0

The staff was excellent, knowledgeable, and went to the unit to show me where it was and check it herself

Rating:

5.0

The staff was very friendly, The office area and grounds are very clean and the prices of the best in town, Or shall I say the best within 25 miles of me.

Rating:

2.0

The U-Haul storage lock was never removed therefore I had trouble getting a hold of customer service due to them closing two hours early and I had to pay an extra day for my truck due to the inconvenience of a lock. I could not unload my truck until 24 hours later.

Rating:

2.0

Scheduling and In-store Staff awere helpful. There was no fence securing storage area and it was accessible via side street. The store looked fine; however, the storage area was located behind an old vacant building which made the area look like a JUNK YARD. I in and moved out a few days later. I was forced to pay movers twice and cancelled my 1 month FREE unit. I paid for 2 trucks due to difficulty trying to communicate from out of state via telephone with local Methuen facility questions. Price of 1st truck was billed for two days intentionally then refunded later. Change in location of 1st truck caused me to have find new mover helpers after truck was in hand. Price of 2nd truck was $200 more than online quote 1 week earlier. SIGNIFICANT DISCOUNT should be given for horrible experience due to lack of communication with local facility. Now I am being bill toll violations when I have made numerous calls to proactively pay tolls. Admin fees should be credited. I was told that I would be emailed or texted when tolls were posted which I could pay right away to avoid fees. No emails or texts fro U-Haul have been received and a violation was posted.

Rating:

5.0

Perfect!!!!

Rating:

1.0

Two young males were at the counter. One was helping a customer, the other (new employee) was on his phone and not only didn't acknowledge us, but was zombie-like in his response when addressed. When the other clerk was able to assist us, he gave very poor direction to where the storage unit was located. He also gave the wrong unit number so we had to wait until he resolved that issue. All while we waited in the 90 degree sun and 3 paid helpers standing around for 30 minutes while he figured things out. Once the correct unit was opened, it was dirty with leaves, dirt, screws and big piles of what looked like spider eggs. They should at least sweep them out before a new customer uses them. The price is great, but I would pay more for even just the basics mentioned here.

Rating:

4.0

So far, our experience has been very good. The only thing that has made the experience less than perfect is that there has only been one staff person to help in what appears to be a high-traffic establishment. That put the staff person under a lot of pressure. He had to keep us waiting while he took care of other customers, as he would have to leave the office to escort us to the storage unit at the far end of the lot. My only suggestion is that you print up flyers that detail such things as the rules and rates for using the Dumpster, and advising people to photograph a truck before they leave the lot - the same information that comes to the phone as you're about to drive out. (The truck information/suggestion is in regard to a different night when we rented a truck, but at the same place with the same staff person. )

Rating:

3.0

I put average because my access card still does not work. The employee tried and it lets me be noticed but in second scan and door does not work. The employee let me in. Will need this fixed.

Rating:

5.0

Staff super friendly and took time to explain my options. Will definitely recommend. Thank you !

Rating:

5.0

The staff was very friendly and helpful. The facility is very clean. Having the garage so that you can pull you vehicle or moving truck in to be able to load or unload was very convenient. It was very helpful with our move. Would highly recommend.

Rating:

5.0

Much cheaper than public storage facility which is located next door. Very helpful staff. Convenient location for me. Clean & well maintained. Recommend.

Rating:

5.0

Waiting to have access to at least 11:00 PM