Customer Reviews for U-Haul Moving & Storage of Miami Gardens

4,890 reviews

18400 NW 27th Ave   Miami Gardens, FL 33056
(N of Miami Gardens Dr)

(305) 624-9344

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(305) 624-9344

18400 NW 27th Ave
Miami Gardens, FL 33056
(N of Miami Gardens Dr)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Shalonda J. 
Rating:
5.0

Absolutely I recommend to my friends and family..there are efficient and very nice..everything was perfect....thank you to everyone assist me...you are the best in miami...

XIOMERA R. 
Rating:
5.0

Customer did not leave a comment.

SAID ANTONIO I. 
Rating:
5.0

Customer did not leave a comment.

Vera H. 
Rating:
5.0

Everything was perfect from making reservation online to picking up in person to final drop off and getting my receipt via email. Thank you Andrea C & Damion S

Damion S. 
Rating:
5.0

Nothing. Its great as it is.

Alberto R. 
Rating:
5.0

Excelente service and equipments

Rafael F. 
Rating:
5.0

Customer did not leave a comment.

Delroy G. 
Rating:
5.0

Customer did not leave a comment.

Vannessa M. 
Rating:
5.0

Customer did not leave a comment.

pascal V. 
Rating:
2.0

Employees need to be more respectful. Young lady was rude when I picked up truck and it took everything in me not to be rude back. Upon return man with braids was made it seem as if I was lying when I told him the dolly was not working properly

Shavarity R. 
Rating:
5.0

Customer did not leave a comment.

loretta Y. 
Rating:
5.0

Customer did not leave a comment.

Willie B. 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
5.0

GREAT AS IS

william C. 
Rating:
5.0

Good

Kimberly H. 
Rating:
4.0

The location was great everything went well..!!! Uhaul Just did not give me a reduced rate as they led me to believe and they charged my daughter for insurance she already had!!! I am requesting that your company have someone assist me in correcting this error as soon as possible. Thank you

natalie J. 
Rating:
5.0

Greatest

William K. 
Rating:
5.0

Customer did not leave a comment.

KENISHA M. 
Rating:
5.0

Customer did not leave a comment.

Dariel G. 
Rating:
5.0

Truck smell like pig farm !!!. I complaint and they said that what we have. I personally wash the back of the truck . That way my load of boxes and furniture don't stink. Like the truck. Please remember we paid for this service . Is not government assisting program . That it is what it is. . Thank you.

HEBERTH B. 
Rating:
5.0

Good customer service. My go to spot when renting a truck for my moving or personal needs

Steve J. 
Rating:
4.0

Customer did not leave a comment.

Adriana M. 
Rating:
5.0

Service was good but truck had been in an prior accident When the truck was returned, the service person looked at it and ask what I did to truck when it was the condition when rented.

Brenda M. 
Rating:
5.0

The agent was very efficient and professional

Arlene S. 
Rating:
3.0

Motorcycle trailer was used to carry trash and it was knot clean truck had a low tire and oil light came on

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

FATU K. 
Rating:
3.0

Need to hire more workers for a faster service with bringing equipment back.

Marcia W. 
Rating:
5.0

Customer did not leave a comment.

Tracyann S. 
Rating:
5.0

Customer did not leave a comment.

jamaal R. 
Rating:
5.0

Customer did not leave a comment.

Ursula B. 
Rating:
5.0

Good Customer Service

pierre B. 
Rating:
5.0

They were very professional

amos J. 
Rating:
5.0

Muy buena atención en español. Gracias

OSWALDO M. 
Rating:
3.0

Customer service was on the phone texting the entire time they were helping me.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Floride D. 
Rating:
4.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

Everything was perfect at the store, however the app does not work properly and I ended up having to wait for assistance from the store staff.

GINA L. 
Rating:
5.0

Customer did not leave a comment.

DAVIDSON G. 
Rating:
5.0

Customer did not leave a comment.

YVETTE V. 
Rating:
5.0

Staff are always friendly and willing to help. Trucks are always clean and usually a lot in stock.

Vannessa S. 
Rating:
5.0

Both the attendant that checked us in and the attendant that checked us out were great! Friendly and efficient. Thank you!

Etie B. 
Rating:
5.0

Very good customer service. They are very helpful. T y very nice guy and very helpful. Appreciate you. Thanks for everything

keisha s.  |  Overall Experience 
Rating:
5.0

The first time I used storage my belongings came back with mice and roaches this time I didn’t have that problem

Dana A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lissette E. 
Rating:
5.0

Customer did not leave a comment.

Livingston B. 
Rating:
5.0

Customer did not leave a comment.

FRANK A. 
Rating:
2.0

Customer service training.

margaret K. 
Rating:
5.0

Customer Service was excellent. Very patient and inviting.

Antonio N. 
Rating:
5.0

The reps were friendly and helpful.

Taressa H. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

The truck has holes on the roof and when I move star raining and many of my stuff were completely damaged,you need check the equipment condition before rent it ,just saying

Raycon B. 
Rating:
5.0

The only issue I experienced was the drop off. In attempt to drop the truck off it wouldn't recognize my location therefore I could not resume with the drop off process and was charged a fee of 20.00. I was not very happy about that but the employees in house are doing an EXCELLENT job. They are very attentive. They need incentives to reflect their work.

Albert J. 
Rating:
5.0

Customer did not leave a comment.

corina M. 
Rating:
5.0

Customer did not leave a comment.

Tyis L. 
Rating:
5.0

Customer did not leave a comment.

Berry A. 
Rating:
5.0

The process was very efficient. The rental was clean. The staff were very professional.

elsie S. 
Rating:
5.0

Customer did not leave a comment.

bingy G. 
Rating:
5.0

Customer did not leave a comment.

ARLINGTON T. 
Rating:
5.0

Customer did not leave a comment.

antionette G. 
Rating:
4.0

Customer did not leave a comment.

LILIAN S. 
Rating:
5.0

Customer did not leave a comment.

Ives A. 
Rating:
5.0

I think you guys were great, and I would fefin

KATHRYN P. 
Rating:
1.0

Arrived at 640 to return my rental. Three workers were outside talking with a friend as I said and waited in the return line for them to check in my truck. Then one signed to me to drive forward then said to stop which I did. He then turned around and continued talking with the other 2 workers and a female friend for another 5 minutes. At that time I gathered my items, exited the truck and began walking to my vehicle. Then he started to hell hey mam did you turn in the vehicle. I said no the sign says to wait in the return line during business hours and you would return it. Then he said, well I need the keys while the other two employees and the female friend laughed. That's terrible customer service

SHANETTA G. 
Rating:
5.0

Customer did not leave a comment.

Yvonne Y. 
Rating:
5.0

Customer did not leave a comment.

Kecia B. 
Rating:
2.0

The car has trouble starting with the key and it was very stressful the whole time trying to get it to start this delayed our trip. In addition, the two employees who received the delivery deliberately delayed not giving us the receipt for the service and we had to insist and demand the receipt for the delivery.

tania G. 
Rating:
5.0

Customer did not leave a comment.

LEAH J. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
4.0

The truck was clean yet I kept getting dashboard alerts, such as tire flat, and the door being open which wasn't. Other then that everything else was ok.

Ashlee C. 
Rating:
5.0

Customer did not leave a comment.

Julissa D. 
Rating:
5.0

Customer did not leave a comment.

jace R. 
Rating:
5.0

Customer did not leave a comment.

KARL N. 
Rating:
5.0

Customer did not leave a comment.

Lee W. 
Rating:
5.0

Customer did not leave a comment.

eugene N. 
Rating:
1.0

Customer did not leave a comment.

JOSE V. 
Rating:
1.0

The conversation they were having in front of customers was very unprofessional, it's a hood Store

Shaneka G. 
Rating:
1.0

Horrible service, mean people.

Juan B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

KISHIA J. 
Rating:
5.0

Customer did not leave a comment.

Rhonda S. 
Rating:
5.0

Very friendly made all so easy with a smile I recommend using this business

Richard S. 
Rating:
5.0

Lynette and her team worked hard to make sure i had what I needed. They were very helpful and diligent in making me feel part of the Uhal family. I was able to move all my belongings into a storage.

ginalee B. 
Rating:
5.0

The attention was perfect at the storage, thanks

David P. 
Rating:
4.0

Customer did not leave a comment.

IRVIN M. 
Rating:
5.0

Very good in customer’s services. Ty u- haul.

maria A.  |  Overall Experience 
Rating:
5.0

Maintain and exceed current helpfulness

Michael M. 
Rating:
4.0

Customer did not leave a comment.

IRVIN M. 
Rating:
5.0

For now everything is nice and the people there are very friendly and attentive.

Robert G. 
Rating:
3.0

The system should represent the actual equipment available. Customer service should be better

Osvaldo A. 
Rating:
5.0

Customer did not leave a comment.

Yisell R. 
Rating:
5.0

Customer did not leave a comment.

Chanetra B. 
Rating:
5.0

Continue the great work!

Examine F. 
Rating:
4.0

COMMUNICATION!. This was not my original pickup location. When I called to confirm my pickup from the location I booked. They did not have reservation. I had to call uhaul Cust service who change it. I never received a call or email. I had to pick up 30 miles away

Terry O. 
Rating:
5.0

Customer did not leave a comment.

josee P. 
Rating:
5.0

My experience was SUPERB!!! The young man who answered and made my reservation took the time to reserve the exact size vehicle that I needed. Upon pick up, Ms. Lynette was running the fort like a true manager should!! She was taking care of multiple customers and didn't miss a beat. I would definitely recommend this location to friends and family.

bernadine W. 
Rating:
5.0

Keep up the impeccable customer service

Felicia C. 
Rating:
5.0

Keep up the good work

Roderick P. 
Rating:
3.0

Customer did not leave a comment.

JHAN Z. 
Rating:
5.0

Thanks.

RAMIRO C. 
Rating:
5.0

Customer did not leave a comment.

Jaymason H. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

The best

Johanis H. 
Rating:
4.0

Customer did not leave a comment.

waymon H. 
Rating:
5.0

Customer did not leave a comment.

Kathy W. 
Rating:
3.0

Too pricey

Daphne t.  |  Overall Experience 
Rating:
5.0

My associate was very helpful and very courteous.

Isabel N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA J.  |  Overall Experience 
Rating:
5.0

I t is very pleasant to rent with you. Very professional and nice friendly people

maria A.  |  First Impressions 
Rating:
5.0

Excellent services. Clean facilities. Excellent help.

Maishia D.  |  First Impressions 
Rating:
5.0

The General Manager here is very nice and she one of a kind I will recommend customer to her location!

courtney m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HILAIRE C.  |  Overall Experience 
Rating:
5.0

Lynette the manager there goes above and beyond she is very professional. She is there even when she is not physically there. She is what’s missing in many companies these day. She is an asset. Her team of workers they all work together and work as a well oil machine.

Marthey B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana A.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

ZACKARY P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julian M.  |  Online Move In 
Rating:
5.0

The team at U-Haul in Miami Gardens was amazing from beginning to end. I rented a truck and storage. They were courteous and very helpful. I would recommend them at anyone.

YOVETTE D.  |  Overall Experience 
Rating:
1.0

Staff member being untruthful. Staff members said I was removed from auto pay staff member lied. Ask for address change staff member said address was changed staff member lied. Unprofessional and full of it. Would not recommend using U-Haul On 27th Ave and 184th St.

Roosevelt m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HILAIRE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reashawnda R.  |  First Impressions 
Rating:
5.0

Wonderful staff. Extremely helpful and very kind.

claudia t.  |  Overall Experience 
Rating:
4.0

Great experience. I just wish the prices would go down a little.

bakari w.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

ZACKARY P.  |  First Impressions 
Rating:
1.0

Worst customer experience I’ve ever received. Unit WAS NOT what I was promised and actually had a 2ft sq pole in the center of it. How are you going to fit any furniture in the unit with a big pole in the middle?? Would not recommend and would actually steer people away from using any uhaul storage facility in the future. Very bad experience and would not want to put even my worst enemy through that

Brian P.  |  First Impressions 
Rating:
1.0

Terrible customer service, was lied to about size and pricing of storage units. Employees at the Miami Gardens location were lazy and did not want to be there. Poorly ran. Had to find a different storage facility at 6pm before other places closed because the unit and price I was quoted was no where close to what they presented to me when I arrived at the facility. Very disappointed with my experience and will not recommend anyone to use their services. Will never use uhaul again. Will use any other company before going back to uhaul.

Brian P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roosevelt m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GABOR V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberto D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SaBrenda A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JUAN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA J.  |  First Impressions 
Rating:
5.0

The service received exceeded my expectations. The manager and the team are a great asset for UHaul company. I definitely if needed will choose this location again. Everything was above and beyond.

Dennisse Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE J R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyesha H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LATOIYA R.  |  Overall Experience 
Rating:
5.0

Very friendly staff..love this location and will be recommending my friends.The manager was very helpful ..

kengeral a.  |  First Impressions 
Rating:
4.0

Friendly staff and I didn't have any issues accessing my storage unit or needing assistance.

Carla T.  |  Overall Experience 
Rating:
3.0

No complaint except I registered for auto that was not bored several times

Necker V.  |  Overall Experience 
Rating:
5.0

Really helpful and friendly

Carmelita S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sanz J.  |  Overall Experience 
Rating:
5.0

Very helpful n respectful staff

Bettye W.  |  First Impressions 
Rating:
4.0

I was having a very bad day and the staff was so nice and professional. They made my experience at U haul a bright spot in my day. I really appreciated the lady that showed me the unit and informed me of the 24 hr access pass. I will always come back to this location.

Tonette P.  |  First Impressions 
Rating:
5.0

The overall experience was cost efficient, convenient and prompt. The customer service the employees demonstrated was first class;beyond excellent. I would be using U-Haul again aswell as recommending the company to my friends and family.

Mauricia D.  |  First Impressions 
Rating:
5.0

Great staff! Maybe the facility needs a little bit of work.

Darius J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE C.  |  Overall Experience 
Rating:
5.0

Very professional Staff.

Curtis E.  |  Overall Experience 
Rating:
3.0

Access hours wasn’t explained to me, and my access code wasn’t set up.

Jawmaria M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carlos a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrisha S.  |  First Impressions 
Rating:
1.0

Was given the wrong on renting a storage. Suppose to be free if a rent a truck , it was not. I was told I had to pay the first then get next month free. Never heard of that before. May belonging is stored there not. But once I remove them I would never rent from U-Haul again.

Kimberly C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janiece W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ilshat K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ilshat K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARLENE G.  |  Overall Experience 
Rating:
1.0

Unorganized

SALONIC B.  |  First Impressions 
Rating:
4.0

Good job

HAROLD D.  |  Overall Experience 
Rating:
5.0

Very professional

Curtis E.  |  First Impressions 
Rating:
3.0

The storage facility was nice, accessible and essentially got the job done. The issue is that its over priced, and the fees just went up even higher.

ERIC O.  |  Overall Experience 
Rating:
5.0

Great customer service!

Erick T.  |  First Impressions 
Rating:
5.0

Well maintained clean environment.

RUDOLPH M.  |  Overall Experience 
Rating:
5.0

Excellent management and staff. Did a better job assisting movers I hired to move me who were unprepared for my storage move in. Will definitely refer to colleagues, family and friends.

velma l.  |  First Impressions 
Rating:
5.0

See email. Outstanding management and service team.

velma l.  |  First Impressions 
Rating:
3.0

The staff and service was excellent.

VIRGINIA W.  |  Overall Experience 
Rating:
4.0

Excellent customer service. Clean facilities. I like it.

Dudley k.  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful anytime I needed them

peggy d.  |  Overall Experience 
Rating:
5.0

The staff is AMAZING.

darlene g.  |  Overall Experience 
Rating:
5.0

Outstanding Service! Courteous, kind and efficient. My storage move was so smooth Thank you U-Haul team. You’re Appreciated very much! Ms B

Teresa B.  |  First Impressions 
Rating:
5.0

Helpful

SYLVESTER H.  |  Overall Experience 
Rating:
5.0

Good

SHANNA K.  |  Overall Experience 
Rating:
5.0

The staff were always helpful and always had great attitudes.

shauntira Q.  |  Overall Experience 
Rating:
5.0

Everyone here was the best!

Ralph D.  |  Overall Experience 
Rating:
4.0

I was treated very well and expeditiously.

BERNICE T.  |  Overall Experience 
No reviews have been submitted for this location.

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