Customer Reviews for U-Haul Moving & Storage of Miami Gardens

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Miami Gardens

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TERRY M. on

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Angel M. on

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Ellen T. on

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Chiquita S. on

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Your customer service staff was professional, polite and informative. Nonetheless, during my visit the environment was toxic and dangerous. Your maintenance staff insisted on applying a waxing substance to the floor that made it a little difficult to breathe and caused a little burning to my nose. Even your customer service reps wore masks during my visit.

AVERY H. on

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Norma M. on

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Joyce R. on

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They refused to give me a receipt for the return of the trailer until I insisted I have something in writing

HENRY A. on

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Staff is always friendly and helpful. They look out for me as I am elderly. Once when my daughter picked up a trailer for me and Mrs. Jenny Archibald asked my daughter if I was alright. Mrs. Archibald is so kind, always professional. Makes me know that my business is appreciated. The young men that hook up the trailer for me are patient and professional regardless of the number of customers waiting. I appreciate everyone at that Miami Gardens location. Respectfully submitted, Henry Amos

Curtis E. on

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Very professional

Curtis E. on

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Carlos R. on

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Perfect

JOY W. on

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Remember customers are always right!!! Even when they are wrong!!! Please assist them with better treatment I will never ever rent from there again and they still owe me my money

KARL N. on

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Janice C. on

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Service was prompt and friendly

Waltonnia N. on

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Thierry B. on

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KARL N. on

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kim M. on

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Barbara W. on

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Fix the speedometer

Francisco V. on

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Steven L. on

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Excellent service, van, and directions!

Joseph T. on

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Ronald B. on

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ARMANDO C. on

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Chakevia K. on

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Have more staff assisting with check ins. I arrived 15 minutes early for check in so that I can obtain and sign all needed paperwork. I also checked in online. Rental time was 12:30 I did not leave office until 12:52 and still had to return rental at 2:30 therefore I was not given a full 2hrs. Also gas mileage says vehicle was on full as soon as I pulled truck out of parking lot onto the Main Street of 27 ave and waited at the light on 183 the gas needle dropped an entire quarter of a tank also mileage was off by 2 miles from the documents given which is minor but fair is fair. Love the location very convenient and the manager is wonderful & very helpful can’t remember her name I watched her do about 4 jobs at once by herself.

Conrad Q. on

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Maheeda M. on

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The member who rented me truck had nerve to call me less than 24 hours and told me I needed to to return truck before time when I went back in the morning the other rep who check truck back in told me to chill so unprofessional I will Never give establishment like this my money

Valencia B. on

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Without a reservation I was in and out in less than 15 minutes due to availability for the type of vehicle I needed. I arrived within minutes of the location opening. The best experience by far.

Israel S. on

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Joseph T. on

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The best U-Haul to rent from

Roxchelle K. on

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cephus P. on

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Allow more people to help check in and check out vehicles, lack of personnel creates longer wait times for service

Carlos B. on

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Larry J. on

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Ruthie M. on

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Kenisha M. on

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Rubin W. on

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NATASHA A. on

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Nothing could be done to improve for the next customer. It was a pleasure renting from this location. Staff was amazing. Will most definitely rent from this location again!!

manuel A. on

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Nothing

DAVID A. on

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Edwin S. on

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vehicle needed oil change and had low tire pressure

LORNETTE M. on

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Make sure that all equipment is ok and taken care of before rented to customers. Truck I was given tire service light was on. One tire was low and given to me just like that.

Marco G. on

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Shetovinee B. on

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more discounts didn't expect to pay so much for mileage

Glenda H. on

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Employees that I had contact with were courteous and helpful. It was a very pleasant experience.

Shebahham W. on

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TROY R. on

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Lyndon R. on

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jorge P. on

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Edwin S. on

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Diana M. on

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Shaquille M. on

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TONYA F. on

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Excellent customer service.

Alexander S. on

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RUDOLF P. on

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Yoireanny P. on

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Manuel S. on

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They send me to another location, because the truck that I did rent or the system wasn’t working property! Very bad experience overall

Yolanda P. on

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Mr. Napoleon Jackson II was very professional and knowledgeable. He went out of his way to assist me in closing out my storage and my rental of a 10' truck. Thank you General Manager Lynnette Finnie for your help when my mother and I came into rent storage and when my husband passed away. Thank you for the calls to remind me of my payments. The staff at 18400 N. W. 27th Ave in Miami Gardens are awesome! Thank you, Thank you.

TONYA F. on

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One employee working inside but she multitasked thru it. Truck clean but smelly. Air conditioner did not work.

Monifa S. on

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Napoleon was awesome great workers

HENRY M. on

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Everything was great keep up the good work.

Marcus A. on

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You guys charge me 12 dollars for gas and i didn’t put it lower. It was exactly on the line and i literally just added a a little because i used it for less than 30 mins !!!!!!

Avis H. on

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Alexander L. on

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Great service, Napoliean at the counter was awsome,and simion the equipment guy set me up with the trailer ,made sure everything was hook up correct ,will comeback ,real old school service

KARL N. on

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xavier C. on

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Leonor V. on

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xavier C. on

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Keep it persistent

Jorge C. on

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Personnel are friendly available and efficient.

Karl N. on

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juny S. on

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Steve F. on

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courtney A. on

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Manuel V. on

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MONTSERATT M. on

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Mr. Arias, requires additional training. He doesn’t listen to his customer and seems almost argumentative during transactions. He also seemed distracted while performing the duties of his job. The entire staff at this location are always friendly and professional. This is the one and only office that I visit to address my moving needs.

Olga E. on

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Very rude store manager and doesn’t go over board for there customers. Made me come back to the store after I left to pay 2.00 dollars wasted my miles and didn’t want to reimbursed me for miles that was not my fault. I won’t recommend this store for no one.

Shonte C. on

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everton G. on

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Scarlett C. on

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Its great others had positive experiences. Retrieving the $29.95 was no problem, Jenny Archibold was pleasant and helpful; unfortunately, I can not say the same as I returned the truck. Todd (name told when asked) was rude and impatient- he stormed off when I thought out loud ("why is it taking so long") but the other staff there was pleasant enough. I would never use this location ever again because of one person's rudeness and the way the young lady nickeled and dime over the gas line. I brought it (gas) back how I got it.

Joseph T. on

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ana catalina T. on

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Karen T. on

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Crystal assisted me with my reservation and was very kind, professional and knowledgeable of what my needs were.

Napoleon J. on

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Staff is extremely helpful. The manager, I believe her name is Nanette or Nette or something like that, is very. Very knowledgeable and helpful. Mr Napoleon installed trailer and hitch and did an awesome job.

Christopher H. on

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The faculty needs more reliable computers. The poor employee had to reboot and transfer us to another desk. Invest in more technology to get a ROI!

Candra M. on

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Explain to the customer that when returning the rental equipment that you must physically be present at the location to upload your pictures.

pablo G. on

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Joseph T. on

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LAZARO M. on

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Excellent people very helpful I recommend this place

Raymond D. on

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No problems at all

Eneka F. on

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Christopher A. on

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Service exceeded my expectations. Thank you so very much for the speedy service.

C'Arra T. on

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Isabel H. on

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Micheline F. on

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KARL N. on

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Flora A. on

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The cargo van was nice but dirty inside. Needed to be swept inside,

Elaine I. on

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Stephen R. on

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Cassim P. on

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Very good experience throughout the whole process

Sandra L. on

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I had a problem with my truck and I called and they didn’t put it in the computer and I didn’t get to complete my move cause didn’t feel safe

TAWANNA N. on

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ERIC O. on

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The storage facility was nice, accessible and essentially got the job done. The issue is that its over priced, and the fees just went up even higher.

Erick T. on

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Great customer service!

RUDOLPH M. on

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Well maintained clean environment.

velma l. on

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Excellent management and staff. Did a better job assisting movers I hired to move me who were unprepared for my storage move in. Will definitely refer to colleagues, family and friends.

velma l. on

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See email. Outstanding management and service team.

VIRGINIA W. on

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The staff and service was excellent.

Dudley k. on

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Excellent customer service. Clean facilities. I like it.

peggy d. on

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The staff was very friendly and helpful anytime I needed them

darlene g. on

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The staff is AMAZING.

Teresa B. on

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Outstanding Service! Courteous, kind and efficient. My storage move was so smooth Thank you U-Haul team. You’re Appreciated very much! Ms B

SYLVESTER H. on

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Helpful

SHANNA K. on

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Good

shauntira Q. on

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The staff were always helpful and always had great attitudes.

Ralph D. on

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Everyone here was the best!

BERNICE T. on

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I was treated very well and expeditiously.