Customer Reviews for U-Haul Moving & Storage of Miami Gardens

4,965 reviews

18400 NW 27th Ave   Miami Gardens, FL 33056
(N of Miami Gardens Dr)

(305) 624-9344

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(305) 624-9344

18400 NW 27th Ave
Miami Gardens, FL 33056
(N of Miami Gardens Dr)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Cora M. 
Rating:
5.0

Awesome rental

Jimmy A. 
Rating:
5.0

Thank you for being available on such short notice Respect

Donald B. 
Rating:
4.0

A little more transparency as price is concerned. I was not totally aware of the total rental cost until I was told at the counter that there were other charges involved.

herbert J. 
Rating:
5.0

Complimentary water

lesdie C. 
Rating:
5.0

Staff was nice and helpful.

Melinda S. 
Rating:
5.0

Nice and helpful staff!

Melinda S. 
Rating:
4.0

Customer did not leave a comment.

vincent S. 
Rating:
5.0

I loved the fast check out process all virtual. Fast service as well!!!

Jalilah D. 
Rating:
5.0

I really can't say because I was waited on in a timely manner. The service staff was helpful in assisting me in unlocking the steering wheel and I was on my way. Oh I guess one thing I feel the Van was soo noisy to drive and the left window knob kept coming off, better maintained of equipment.

LURETHA S. 
Rating:
5.0

Customer did not leave a comment.

tiffany G. 
Rating:
5.0

Fast and easy

Norman F. 
Rating:
5.0

Give. Your. Help. A. Raise. For. Effort

Dwayne B. 
Rating:
5.0

Customer did not leave a comment.

WALDES F. 
Rating:
5.0

Customer did not leave a comment.

Maday G. 
Rating:
5.0

Customer did not leave a comment.

earle B. 
Rating:
5.0

Customer did not leave a comment.

Aja S. 
Rating:
5.0

Clean the Windshield and stop the smoking in the vehicle. The air conditioner had bad cigaret smell.

bobby W. 
Rating:
5.0

Excellent customer service. The reps are awesome

Alcide A. 
Rating:
5.0

I'LL CONTINUE RENTING FROM THIS U-HAUL FACILITY BECAUSE THE STAFF IS SO HELPFUL AND FRIENDLY

Debora W. 
Rating:
5.0

Customer did not leave a comment.

SABRINA J. 
Rating:
5.0

Customer did not leave a comment.

Aja S. 
Rating:
5.0

My rental experience was smooth, the manager Ms Lynette very helpful and professional. Great customer service 👍🏽👍🏽

sheila W. 
Rating:
4.0

My initial contact with staff was not satisfactory, however after the supervisor intervened the service delivery improved significantly. I left very satisfied.

Ivor B. 
Rating:
5.0

Customer did not leave a comment.

earle B. 
Rating:
5.0

Customer did not leave a comment.

BERNEL S. 
Rating:
1.0

Reservation wasn't met plus an additional fee charged for returning early

Rodrick W. 
Rating:
5.0

Customer did not leave a comment.

Liliana C. 
Rating:
5.0

Customer did not leave a comment.

dorothy W. 
Rating:
5.0

Very friendly and helpful staff

Marsha G. 
Rating:
5.0

Service was great! Just would like to see a loyalty discount program, or first 10 miles free specials.

Dwayne J. 
Rating:
5.0

Customer did not leave a comment.

lillian B. 
Rating:
5.0

Customer did not leave a comment.

Chantel G. 
Rating:
5.0

No improvement is needed. The service was great!

TANGELA H. 
Rating:
5.0

Customer did not leave a comment.

MAKESSIA E. 
Rating:
3.0

Customer did not leave a comment.

CANDIDO B. 
Rating:
5.0

Customer did not leave a comment.

KENISHA M. 
Rating:
1.0

SON IMPONENTES CON SUS COMENTARIOS. PARECE QUE UNO ESTUVIERA PIDIENDO LIMOSNA.

FREINER B. 
Rating:
5.0

Customer did not leave a comment.

Sandra H. 
Rating:
5.0

Excellent service, I recommend it

Evelyn B. 
Rating:
5.0

Customer did not leave a comment.

CAMOI C. 
Rating:
5.0

Customer did not leave a comment.

Boris F. 
Rating:
5.0

The truck was great! And Jen was very kind and helped me with everything I needed! Thank you so much

Adriana P. 
Rating:
4.0

Customer did not leave a comment.

Anielka F. 
Rating:
5.0

None at this time.

lorenzo M. 
Rating:
3.0

Did not have dollies for rent

Alphonso H. 
Rating:
5.0

Customer did not leave a comment.

luis A. 
Rating:
5.0

No improvement needed. Excellent service

Patresia M. 
Rating:
5.0

Customer did not leave a comment.

ANTONIETA G. 
Rating:
5.0

Nothing. Great employees

Valarie M. 
Rating:
1.0

I still have not received my $20 money back, also management was slightly rude when I spoke with them. I will never go here again.

Jemie N. 
Rating:
5.0

They are very friendly and helpful

ANGELA B. 
Rating:
5.0

I left my wallet in the truck I rented. The wallet was secured and returned to me promptly 2 days later. That was awesome

MARK H. 
Rating:
5.0

Customer did not leave a comment.

litravis R. 
Rating:
5.0

Customer did not leave a comment.

Anne S. 
Rating:
5.0

Customer did not leave a comment.

Clarelle F. 
Rating:
5.0

Everything it fine you guys have very good customer service thank you

VIVIAN L. 
Rating:
1.0

They charge me for gas and fill up the level and more but this place horrible they not take care they custumer thwy try custumer with actitud

JOSE V. 
Rating:
5.0

The staff was very helpful and patient with me. Great customer service!

SHAMIKA S. 
Rating:
5.0

Customer did not leave a comment.

Odessa G. 
Rating:
5.0

Good job to the staff

charles P. 
Rating:
5.0

Customer did not leave a comment.

lourdes D. 
Rating:
3.0

My U-Haul is paid for today with a $50.00 credit for the inconvience of a reservation l made since September 13, 2022. The truck was not returned as scheduled by the previous customer.

Loretta Y. 
Rating:
5.0

Very professional and courteous

Joe H. 
Rating:
5.0

Customer did not leave a comment.

Willie J. 
Rating:
5.0

Customer did not leave a comment.

Jenica J. 
Rating:
5.0

Customer did not leave a comment.

BERNARD S. 
Rating:
5.0

I love this store Ms. net is my good she makes me feel at home and she Very professional with the staff and everyone is super friendly and helpful I highly recommend this store and I love that is. China the salon owner

Latoyia G. 
Rating:
1.0

I rented and also called to report the 26 ft we rented with the car transportation was failing on us while driving from Miami to ATL. The AC on the truck did not work for the while 12 hours I drive up to ATL and on top of that the transport for my car one tire on the right hand side has a slow link. When I called customer service I felt like I was getting brushed off and they lied and said I would have someone get back to me and to get some type of refund Ana still no call and still no refund. This is the worst experience I've had with any company.

Elucia J. 
Rating:
3.0

Uhaul alway try to cheat out of more money Return the truck with the same or more gas And they still charge $32 dollars extra

Juan M. 
Rating:
5.0

Friendly service, nice staff, equipment great condition

Rafael F. 
Rating:
5.0

Customer did not leave a comment.

Yashika H. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Ajalmar M. 
Rating:
4.0

Customer did not leave a comment.

Shalonda J. 
Rating:
4.0

Customer did not leave a comment.

Leonie B. 
Rating:
5.0

Absolutely I recommend to my friends and family..there are efficient and very nice..everything was perfect....thank you to everyone assist me...you are the best in miami...

XIOMERA R. 
Rating:
5.0

Customer did not leave a comment.

SAID ANTONIO I. 
Rating:
5.0

Customer did not leave a comment.

Vera H. 
Rating:
5.0

Everything was perfect from making reservation online to picking up in person to final drop off and getting my receipt via email. Thank you Andrea C & Damion S

Damion S. 
Rating:
5.0

Nothing. Its great as it is.

Alberto R. 
Rating:
5.0

Excelente service and equipments

Rafael F. 
Rating:
5.0

Customer did not leave a comment.

Delroy G. 
Rating:
5.0

Customer did not leave a comment.

Vannessa M. 
Rating:
5.0

Customer did not leave a comment.

pascal V. 
Rating:
2.0

Employees need to be more respectful. Young lady was rude when I picked up truck and it took everything in me not to be rude back. Upon return man with braids was made it seem as if I was lying when I told him the dolly was not working properly

Shavarity R. 
Rating:
5.0

Customer did not leave a comment.

loretta Y. 
Rating:
5.0

Customer did not leave a comment.

Willie B. 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
5.0

GREAT AS IS

william C. 
Rating:
5.0

Good

Kimberly H. 
Rating:
4.0

The location was great everything went well..!!! Uhaul Just did not give me a reduced rate as they led me to believe and they charged my daughter for insurance she already had!!! I am requesting that your company have someone assist me in correcting this error as soon as possible. Thank you

natalie J. 
Rating:
5.0

Greatest

William K. 
Rating:
5.0

Customer did not leave a comment.

KENISHA M. 
Rating:
5.0

Customer did not leave a comment.

Dariel G. 
Rating:
5.0

Truck smell like pig farm !!!. I complaint and they said that what we have. I personally wash the back of the truck . That way my load of boxes and furniture don't stink. Like the truck. Please remember we paid for this service . Is not government assisting program . That it is what it is. . Thank you.

HEBERTH B. 
Rating:
5.0

Good customer service. My go to spot when renting a truck for my moving or personal needs

Steve J. 
Rating:
4.0

Customer did not leave a comment.

Adriana M. 
Rating:
5.0

Service was good but truck had been in an prior accident When the truck was returned, the service person looked at it and ask what I did to truck when it was the condition when rented.

Brenda M. 
Rating:
5.0

The agent was very efficient and professional

Arlene S. 
Rating:
5.0

Very good customer service. They are very helpful. T y very nice guy and very helpful. Appreciate you. Thanks for everything

keisha s.  |  Overall Experience 
Rating:
5.0

The first time I used storage my belongings came back with mice and roaches this time I didn’t have that problem

Dana A.  |  Overall Experience 
Rating:
1.0

Horrible service, mean people.

Juan B.  |  Overall Experience 
Rating:
5.0

Very good in customer’s services. Ty u- haul.

maria A.  |  Overall Experience 
Rating:
3.0

Too pricey

Daphne t.  |  Overall Experience 
Rating:
5.0

My associate was very helpful and very courteous.

Isabel N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA J.  |  Overall Experience 
Rating:
5.0

I t is very pleasant to rent with you. Very professional and nice friendly people

maria A.  |  First Impressions 
Rating:
5.0

Excellent services. Clean facilities. Excellent help.

Maishia D.  |  First Impressions 
Rating:
5.0

The General Manager here is very nice and she one of a kind I will recommend customer to her location!

courtney m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HILAIRE C.  |  Overall Experience 
Rating:
5.0

Lynette the manager there goes above and beyond she is very professional. She is there even when she is not physically there. She is what’s missing in many companies these day. She is an asset. Her team of workers they all work together and work as a well oil machine.

Marthey B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana A.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

ZACKARY P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julian M.  |  Online Move In 
Rating:
5.0

The team at U-Haul in Miami Gardens was amazing from beginning to end. I rented a truck and storage. They were courteous and very helpful. I would recommend them at anyone.

YOVETTE D.  |  Overall Experience 
Rating:
1.0

Staff member being untruthful. Staff members said I was removed from auto pay staff member lied. Ask for address change staff member said address was changed staff member lied. Unprofessional and full of it. Would not recommend using U-Haul On 27th Ave and 184th St.

Roosevelt m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HILAIRE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reashawnda R.  |  First Impressions 
Rating:
5.0

Wonderful staff. Extremely helpful and very kind.

claudia t.  |  Overall Experience 
Rating:
4.0

Great experience. I just wish the prices would go down a little.

bakari w.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

ZACKARY P.  |  First Impressions 
Rating:
1.0

Worst customer experience I’ve ever received. Unit WAS NOT what I was promised and actually had a 2ft sq pole in the center of it. How are you going to fit any furniture in the unit with a big pole in the middle?? Would not recommend and would actually steer people away from using any uhaul storage facility in the future. Very bad experience and would not want to put even my worst enemy through that

Brian P.  |  First Impressions 
Rating:
1.0

Terrible customer service, was lied to about size and pricing of storage units. Employees at the Miami Gardens location were lazy and did not want to be there. Poorly ran. Had to find a different storage facility at 6pm before other places closed because the unit and price I was quoted was no where close to what they presented to me when I arrived at the facility. Very disappointed with my experience and will not recommend anyone to use their services. Will never use uhaul again. Will use any other company before going back to uhaul.

Brian P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roosevelt m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GABOR V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberto D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SaBrenda A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JUAN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA J.  |  First Impressions 
Rating:
5.0

The service received exceeded my expectations. The manager and the team are a great asset for UHaul company. I definitely if needed will choose this location again. Everything was above and beyond.

Dennisse Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE J R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyesha H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LATOIYA R.  |  Overall Experience 
Rating:
5.0

Very friendly staff..love this location and will be recommending my friends.The manager was very helpful ..

kengeral a.  |  First Impressions 
Rating:
4.0

Friendly staff and I didn't have any issues accessing my storage unit or needing assistance.

Carla T.  |  Overall Experience 
Rating:
3.0

No complaint except I registered for auto that was not bored several times

Necker V.  |  Overall Experience 
Rating:
5.0

Really helpful and friendly

Carmelita S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sanz J.  |  Overall Experience 
Rating:
5.0

Very helpful n respectful staff

Bettye W.  |  First Impressions 
Rating:
4.0

I was having a very bad day and the staff was so nice and professional. They made my experience at U haul a bright spot in my day. I really appreciated the lady that showed me the unit and informed me of the 24 hr access pass. I will always come back to this location.

Tonette P.  |  First Impressions 
Rating:
5.0

The overall experience was cost efficient, convenient and prompt. The customer service the employees demonstrated was first class;beyond excellent. I would be using U-Haul again aswell as recommending the company to my friends and family.

Mauricia D.  |  First Impressions 
Rating:
5.0

Great staff! Maybe the facility needs a little bit of work.

Darius J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE C.  |  Overall Experience 
Rating:
5.0

Very professional Staff.

Curtis E.  |  Overall Experience 
Rating:
3.0

Access hours wasn’t explained to me, and my access code wasn’t set up.

Jawmaria M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carlos a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrisha S.  |  First Impressions 
Rating:
1.0

Was given the wrong on renting a storage. Suppose to be free if a rent a truck , it was not. I was told I had to pay the first then get next month free. Never heard of that before. May belonging is stored there not. But once I remove them I would never rent from U-Haul again.

Kimberly C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janiece W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ilshat K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ilshat K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARLENE G.  |  Overall Experience 
Rating:
1.0

Unorganized

SALONIC B.  |  First Impressions 
Rating:
4.0

Good job

HAROLD D.  |  Overall Experience 
Rating:
5.0

Very professional

Curtis E.  |  First Impressions 
Rating:
3.0

The storage facility was nice, accessible and essentially got the job done. The issue is that its over priced, and the fees just went up even higher.

ERIC O.  |  Overall Experience 
Rating:
5.0

Great customer service!

Erick T.  |  First Impressions 
Rating:
5.0

Well maintained clean environment.

RUDOLPH M.  |  Overall Experience 
Rating:
5.0

Excellent management and staff. Did a better job assisting movers I hired to move me who were unprepared for my storage move in. Will definitely refer to colleagues, family and friends.

velma l.  |  First Impressions 
Rating:
5.0

See email. Outstanding management and service team.

velma l.  |  First Impressions 
Rating:
3.0

The staff and service was excellent.

VIRGINIA W.  |  Overall Experience 
Rating:
4.0

Excellent customer service. Clean facilities. I like it.

Dudley k.  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful anytime I needed them

peggy d.  |  Overall Experience 
Rating:
5.0

The staff is AMAZING.

darlene g.  |  Overall Experience 
Rating:
5.0

Outstanding Service! Courteous, kind and efficient. My storage move was so smooth Thank you U-Haul team. You’re Appreciated very much! Ms B

Teresa B.  |  First Impressions 
Rating:
5.0

Helpful

SYLVESTER H.  |  Overall Experience 
Rating:
5.0

Good

SHANNA K.  |  Overall Experience 
Rating:
5.0

The staff were always helpful and always had great attitudes.

shauntira Q.  |  Overall Experience 
Rating:
5.0

Everyone here was the best!

Ralph D.  |  Overall Experience 
Rating:
4.0

I was treated very well and expeditiously.

BERNICE T.  |  Overall Experience 
No reviews have been submitted for this location.

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