Customer Reviews for U-Haul Moving & Storage of Miami Gardens

4,584 reviews

18400 NW 27th Ave   Miami Gardens, FL 33056
(N of Miami Gardens Dr)

(305) 624-9344

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(305) 624-9344

18400 NW 27th Ave
Miami Gardens, FL 33056
(N of Miami Gardens Dr)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This is Joseph Taylor, this is exceptional U-Haul dealership. There is no other dealership that comes close to this one. The employees are impeccable. They should all get raises. The most hard-working employees I've seen at Uhaul‘s.

Joseph T. 
Rating:
4.0

In the truck the oil change kept coming up just make sure u guys take care of that

SHAMARA O. 
Rating:
5.0

Keep doing what doing

WINDSOR G. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
4.0

Customer did not leave a comment.

SADDAM S. 
Rating:
5.0

Customer did not leave a comment.

CHIQUITA S. 
Rating:
5.0

Customer did not leave a comment.

Bernard Y. 
Rating:
4.0

Customer did not leave a comment.

ROBIN M. 
Rating:
5.0

Customer did not leave a comment.

RIXCINAL T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO G. 
Rating:
5.0

Customer did not leave a comment.

Laurice J. 
Rating:
2.0

Customer did not leave a comment.

ZACKARY P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

PADRICKA J. 
Rating:
4.0

All was well The people that were there were friendly and the person on the phone was cooperative and helpful Thank you Teresa

MARIA O. 
Rating:
5.0

Customer did not leave a comment.

juan B. 
Rating:
5.0

Customer did not leave a comment.

LUIS A. 
Rating:
5.0

Customer did not leave a comment.

AUGUSTUS S. 
Rating:
5.0

Customer did not leave a comment.

DESTINY W. 
Rating:
5.0

Everything was good

BLONDELL T. 
Rating:
5.0

The staff is always so nice and easy to deal with at the Miami Gardens location! Keep up the amazing job!

SHAKERIA W. 
Rating:
4.0

Customer did not leave a comment.

JUAN D. 
Rating:
5.0

Customer did not leave a comment.

Henry D. 
Rating:
4.0

Customer did not leave a comment.

VICKINSON S. 
Rating:
3.0

To have all your pick up truck to be really clean and windows in and out of truck. The truck I rented was not clean but I return it back clean so I don't get charge for it. I don't think that was fair.

RHONDA S. 
Rating:
5.0

Customer did not leave a comment.

TONY L. 
Rating:
5.0

Customer did not leave a comment.

YUNIOR R. 
Rating:
5.0

Great service , great product , and good customer service !

ANTHONY R. 
Rating:
5.0

Just keep up the good work

BERNARD S. 
Rating:
1.0

Customer did not leave a comment.

LOVESTER M. 
Rating:
5.0

Customer did not leave a comment.

DONNA S. 
Rating:
5.0

Customer did not leave a comment.

OSVALDO M. 
Rating:
3.0

Peoples they don't help when they give the equipment to u

fatima N. 
Rating:
5.0

Customer did not leave a comment.

JULIAN D. 
Rating:
5.0

I love U-Haul absolutely positively would love to buy one of there truck by the way. And they give me so much love and respect.

ANTONIO S. 
Rating:
5.0

Customer did not leave a comment.

SMITH L. 
Rating:
5.0

There is nothing. Mr. Thompson was very timely and very Customer friendly.

LURETHA S. 
Rating:
3.0

First I was supposed to pick up the truck in north Miami Beach location , and there was no truck for me , such a inconvenience because I had timeframe on the building to park the truck and do my moving , when I arrived north miami beach Uhaul, they told me it didn't have any truck for me , and if I want a truck I had to go to Miami Gardens location , so I had to pay an Uber , lost another 1h and 30' because of traffic, So my comments about north Miami Beach Uhaul , it's a mess , costumer service poor and I will definitely not recommend North Miami Beach Uhaul . And for Miami Gardens Uhaul , I had an amazing costumer service . Nothing to complaint on that location. Thank you and I hope this feedback works for the future clients

JEFFERSON S. 
Rating:
5.0

The guy at the drop off was good.

MICHAEL C. 
Rating:
5.0

Good service all a round

MICHAEL B. 
Rating:
5.0

Actually, the customer service aspect was great. Unfortunately the systems were down when I processed my return but the gentlemen wrote down all the information to make sure to enter it once the systems were back up again so I have to say I was quite pleased with the whole experience.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH M. 
Rating:
5.0

Nothing. The management staff and all employees were great throughout the entire process

Rique F. 
Rating:
4.0

I think the staff at that location is doing an excellent job 👏 at this time

ROBERT W. 
Rating:
2.0

Get better people who want to work. Who has GOOD CUSTOMER SERVICE. Who can COMMUNICATE properly. If I did not have a deadline to meet, I would have went somewhere else.

Marquita H. 
Rating:
1.0

Understand all the procedure of how the Ubox works. Explain to the customer the pro and con of not having the box deliver on time. When you customer ask a question and you are not sure of the answer, don't assume and make up something instead of taking the time to get the correct information. Saying Sorry doesn't change the outcome of the customer perspective and review about customer service I been receiving.

JAMAAL D. 
Rating:
5.0

It's my second time at this store. They are very professional and knowledgeable. I'll be back every time I need a rental truck or dolly.

NELSON V. 
Rating:
5.0

Great customer service love them

KENISHA M. 
Rating:
5.0

Amazing Customer Service

OCTRAVIER S. 
Rating:
5.0

I always have excellent service when I come there that's why that's the only location I visit when I'm in town. The staff is courteous, friendly and very accommodating. 5 stars for me EXCEPT for the new policy of not renting to me because I have an international driver's license so luckily someone was with me who possessed a FL LICENSE but 90% of the time I'm by myself traveling for business. Hopefully that can be reviewed and rectified.

GAYLA F. 
Rating:
5.0

Customer did not leave a comment.

ZEUS F. 
Rating:
5.0

Customer did not leave a comment.

Julian M.  |  Online Move In 
Rating:
5.0

Fannie and team ROCKS! EXCELLENT service....did not have what i needed but she made it happen!

MICHAEL L. 
Rating:
4.0

We are being told The trucks are clean but not exactly so. The was decent but not 100% clean. Employee should clean trucks to reassure its cleanliness

KARENE D. 
Rating:
1.0

Well let's start with having someone that actually knows what to do and doesn't have to call another person about the wiring harness aspect. Then why would you hire a person that doesn't understand how to install product. Next we will go with your very educated front desk personnel that has to video call a off duty manager to figure out how to ring me up which took another 25 or more minutes out of my day at this sorry facility which the customer service there absolutely sucks. So I will just pay more money to go to somewhere else and actually know what to than come back to any u haul place especially this crap hole and rent trucks and get our hitches for our work trucks. Never ever again will my money or friends money end up in a u haul facility.

Ryan M. 
Rating:
5.0

They went over and beyond to satisfy my needs!

CLEVELAND G. 
Rating:
5.0

The team at U-Haul in Miami Gardens was amazing from beginning to end. I rented a truck and storage. They were courteous and very helpful. I would recommend them at anyone.

YOVETTE D.  |  Overall Experience 
Rating:
5.0

Great customer service

Tonja R. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

None!

RONOLD A. 
Rating:
5.0

Customer did not leave a comment.

ERNESTO A. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO S. 
Rating:
3.0

the wait time was a little iong , but once i was next , i was out of there. so ill say shorten the in house wait time, and it will be great.

GREGORY C. 
Rating:
5.0

Not sure

joseph M. 
Rating:
2.0

My order was updated a few minutes before I took the car with another location far from my original location, so I needed to drive 20 minutes to get the Van U-hual. Also, when I got there, the system was offline and I had to wait almost 30 minutes to get the car. In short, I missed my appointment to get my stuff as I was planned.

ROMULO C. 
Rating:
5.0

The Manger is Awesome, Excellent and Fantastic when it comes to customers service. THANKS!

AVERY H. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO V. 
Rating:
5.0

Customer did not leave a comment.

RIXCINAL T. 
Rating:
1.0

Staff member being untruthful. Staff members said I was removed from auto pay staff member lied. Ask for address change staff member said address was changed staff member lied. Unprofessional and full of it. Would not recommend using U-Haul On 27th Ave and 184th St.

Roosevelt m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MCARTHUR B. 
Rating:
5.0

Customer did not leave a comment.

CORA M. 
Rating:
5.0

Everything was great 👍🏽

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO I. 
Rating:
4.0

although they didn't have the vehicle i requested the accommodation were sufficient for what I needed

WILLIE M. 
Rating:
5.0

Customer did not leave a comment.

WALLACE O. 
Rating:
5.0

Nothing everybody was professional

BERNARD D. 
Rating:
5.0

Customer did not leave a comment.

Dhorka G. 
Rating:
2.0

Customer did not leave a comment.

DAVIDSON G. 
Rating:
4.0

Customer did not leave a comment.

TAMMIE T. 
Rating:
5.0

Nice and friendly people

KHALID B. 
Rating:
3.0

the fact that the location on 163rd in North Miami Beach didn't have our truck available from when we booked it the week prior was frustrating, they sent us to this location saying that because it was far the manager would be able to give us a credit or lower the cost per mile.... the manager of this location did not do anything of the sort and was extremely irritated and called the 163rd location to tell them off... the final result was to call corporate which is a whole other review in it self...

JUSTIN G. 
Rating:
1.0

Definitely need to take your own picture or u will be robbed blind

Eddie J. 
Rating:
4.0

Customer did not leave a comment.

BLONDELL T. 
Rating:
5.0

Customer did not leave a comment.

FEGUENSON J. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS J. 
Rating:
5.0

Customer did not leave a comment.

CHARLYE C. 
Rating:
5.0

Customer did not leave a comment.

Lakiese W. 
Rating:
5.0

Service is always professional and personnel willing to help.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

GINA B. 
Rating:
5.0

Everything work out great, friendly environment.

JORGE L. 
Rating:
5.0

All went well in and out in 5 minutes, and the check-in was easy, and I received my email receipt promptly. All good at this location

KARL N. 
Rating:
5.0

Customer did not leave a comment.

HILAIRE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Reashawnda R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BETTY R. 
Rating:
5.0

GREAT STAFF

GARFIELD S. 
Rating:
5.0

I was to supposed to pick up my equipment at another location but they were very unprofessional and didn't honor my committed reservation putting me in a precarious situation...the miami gardens location helped me out tremendously and very professional.. I recommend them highly committed to ensuring customers are able to pursue the moving needs..I thank them

WILLIE M. 
Rating:
5.0

Customer did not leave a comment.

KENROY W. 
Rating:
5.0

Customer did not leave a comment.

Cora M. 
Rating:
5.0

Nothing

DAVE B. 
Rating:
5.0

Excellent customer service. Very happy. Exceptional professional staff.

chanay C. 
Rating:
4.0

Customer did not leave a comment.

BRENDA H. 
Rating:
4.0

You need to have more closed trailers than the open ones,

BERTIE C. 
Rating:
5.0

Customer did not leave a comment.

Frank Q. 
Rating:
1.0

I made a reservation for a cargo van when i get there i see 3 cargo vans in parking lot but representative told me no cargo vans available even though i made a reservation so being that i had no ride back home because i had caught a uber there i had to settle for a pickup truck and all my things ended up getting wet in the rain that was a terrible experience and a worse day it turned out to be a complete lost for me

Eddie J. 
Rating:
5.0

Customer did not leave a comment.

JOHAKIM F. 
Rating:
5.0

Wonderful staff. Extremely helpful and very kind.

claudia t.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

ZACKARY P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roosevelt m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA J.  |  First Impressions 
Rating:
5.0

Very friendly staff..love this location and will be recommending my friends.The manager was very helpful ..

kengeral a.  |  First Impressions 
Rating:
4.0

I was having a very bad day and the staff was so nice and professional. They made my experience at U haul a bright spot in my day. I really appreciated the lady that showed me the unit and informed me of the 24 hr access pass. I will always come back to this location.

Tonette P.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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