They charge my card when it should of just been a hold then we j came in they could put it back then I told them o wanted to pay cash with for the difference and they still tried to charge my cardSamuel J.
Customer Reviews for U-Haul Moving & Storage of Miamisburg
Miamisburg, OH 45449
(North of Dayton Mall off 741)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Our reservation was cancelled at one location and moved to another and we were NEVER TOLD! This messed up our whole day and move and cost us more money as it was more miles from one location to another.Curtis W.
Customer did not leave a comment.RYAN Z.
Customer did not leave a comment.DEVIN H.
Every time I've been to a Uhaul there has always been checkout computer issues. With me and or the folks in front of me. Uhaul needs to overhaul their computer system to make checkout and checkin faster. I would say I wait an average of 30 minutes in line with only two customers in front of me.Jeffrey D.
Several issues making this an unpleasant experience: 1. The reservation process changed to 24/7 Self-Service without my consent 2. The 24/7 Self Service process wouldn't recognize my location nor driver's license. 3. I waited an hour past my scheduled pickup time to get my vehicle. 4. When the pickup process was complete, I was simply left to find my cargo van somewhere in the large parking lot. 5. The final estimated pricing at the time the van was picked up was different from the initial reservation pricing, even with the same time and mileage parameters. The staff seemed to have little understanding of how the pricing works. 6. As they made me wait an hour to complete the reservation, I asked that they adjust the pickup and return times accordingly, but they did not (or could not) do so. 7. The van was filthy inside, including crumbs and dirt all over the dash and doors, a tacky steering wheel, and the aftermath of a sneeze or some kind of liquid spray all over the interior of the windshield. (I would have refused and requested another van, but I was already well over an hour into my reservation period at that point, so it was quicker to clean the necessary bits myself.) The ONLY decent part of the experience was that the drop-off the next morning was quick and painless.Matthew A.
Broken glass all over the back of the trailer. I had to clean it up before loading.Tony K.
Customer did not leave a comment.Glen R.
Keep up the excellent customer service.George M.
Customer did not leave a comment.Eric M.
This does not pertain to the actual location, but to the UHaul app. The UHaul app was buggy and froze while trying to use it. Since UHaul penalizes customers $20 if they elect to return equipment after hours without using app, and the app does not work well, I will be looking elsewhere next time I need to rent.Douglas S.
I had a reservation for a 15 foot truck with ramp to move a 2800 square-foot house but when I showed up they didn't even have the truck and the only thing they were able to give me was a 10 foot box truck with no ramp. This caused us to need to make at least 3 to 4 more trips than we would have and we didn't have a ramp for loading her furniture which caused much more physical stress. In the end for all of our trouble and extra cost in mileage they credited me $20. That is beyond ridiculous and I am livid and will never return due to how this was handled.jen M.
I arrived on time to drop off the truck but the directions to check out were so poor it appeared that I was late. No clear indication of where the drop off key box was, having to take multiple pictures etc. The customer should not have to do the job of U-Haul employees. Very disappointed.Royce G.
Customer did not leave a comment.kiara b. | Overall Experience
Customer did not leave a comment.Raymond K.
Customer did not leave a comment.John L.
My situation was poor because I originally ordered a UHaul from one location in a Dayton, but my truck was not there when I arrived. I then had to drive 20 minutes away from my original pickup location for the next available truck, with no additional consideration except 50 more driving miles. Typically, when a company screws up that much, I would expect a reasonable offer to compensate for my incredible inconvenience- like half off, or even a credit to a future ride, but that didn't occur, which is why I will hesitate to come back for repeat business.Peter W.
Customer did not leave a comment.Marie V.
This vehicle must be from 1990model. Felt dangerous to drive. All cranky sounds. Gear changing is very different than current models.Narendra N.
Long wait time was the only issue. But the staff where working hard to keep the line moving. Just a lot of ppl coming in at the same time.Jonathan D.
Excellent servicesJENNIFER W.
Customer did not leave a comment.Tracey M. | Overall Experience
The guy that helped us out and connected the trailer was fantastic!Timothy J.
My possessions were in limbo for several months and this storage facility was a welcoming and secure location. Cora was extremely helpful in the checkout procedure and I will recommend this facility to others.Frederick H. | Overall Experience
Customer did not leave a comment.Robert M.
Customer service was great, fast and friendly and we had no issues with the truck!Brooke P.
When returning tow dolly I waited for somebody to come out like the signs instructed. The lady came out finally then lean up against my brand new truck with keys in her hand that sacked against the truck. I politely ask that she not do that as I've only had the truck for two whole weeks. She then instructed me to park it back where I got it and check it in online. Great service!!! NotJeremy Y.
The air conditioning didn't work on my vehicle on a humid 90Â° day, and I was only offered a $10 discount for my miserable experience. Also, I also almost got charged for two extra gallons of gas, but luckily I had proof that I had filled it up correctly. My bill was credited at leastRobert A.
Customer did not leave a comment.Raida H.
Customer did not leave a comment.Raida H.
Customer did not leave a comment.Shania R.
You can stop putting several payment holds for one rental. This happens every single time I rent a uHaul. This time it caused my account to go below 0, despite all charges being paid. I will be thinking twice of using this service in the future.Chelsea H.
I was forced into buying a fitting for my light hookup this should have been provided by uhaul. which I returned to another i Uhaul store after my trip. . The sides of the trailer is dented when I picked up and the trailer tires had cupping. I can provide pictures if necessary. The lady also working there was showing her cleavage by wearing a low cut top. Very unprofessional!! Me nor my family need to see that!Gary M.
Customer did not leave a comment.Adam L.
Customer did not leave a comment.Caroline D.
This was a very quick drop off. The attendant was friendly and had me on my way in less than a minute!JONATHAN S.
Customer did not leave a comment.DanielB J.
Staff was very courteous. I was able to reserve a bin without issue. Lots of open space for truck.TAMARA B. | First Impressions
The only thing I could say is they need more people. Bur every company does, so that's not their fault! I've used this location twice and was very happy with it.Jo G.
Fox the roof it leaked on our furnitureMark L.
Nice employees, flexible and easy. Thank you.connie H.
Customer did not leave a comment.Michelle Z.
Customer did not leave a comment.Kevin M.
The folks were wonderful!jennifer H.
Customer did not leave a comment.Cathryn Y.
Customer did not leave a comment.Dan K.
Cora was the person who helped me at the desk, and she was delightful. She was very informative and helpful. Then, when I returned the van, the gentleman who helped me in the return equipment lane was extremely nice. I wish I had gotten his name, but I didn't think of it. The whole experience was great, from start to finish. THANK YOU!Carli G.
Professional and efficient service.Donerik B.
The equipment is new and well maintained. The staff is very friendly and helpful. The app made reservations easy. This is my second rental, and I highly recommend the Maimsburg OH location.John P.
My experience with the location itself was okay, nothing to complain about, but using the actual vehicle was rotten. The air conditioner did not work, resulting in a very uncomfortable drive in nearly 100 degree heat. To make matters worse, there was hot air coming from the lower vents and one of the upper vents despite the fans being shut off. The brakes and steering were concerning too. At times I was afraid the vehicle was not going to stop. I've never been so uncomfortable in a Uhaul.Desiree J.
Customer did not leave a comment.Stephen B.
Employees are rude. I was charged for 2 gallons of gas, but I brought the truck back with the same amount of gas I left with. I took pictures to prove this.Chad M.
Customer did not leave a comment.Curtis L.
Customer did not leave a comment.Randi G.
The young man that helped my husband was very friendly, polite and helpful. I think to show appreciation U-haul could give a veteran discount like so many others do these days to show a small appreciation for putting their lives on the line. My husband is a war veteran that fought for our rights and now has severe ptsd from things he's saw and had to do.Lance N. | First Impressions
Customer did not leave a comment.Catherine V.
Customer did not leave a comment.Jared L.
This location was over the top wonderful people representing your name beautiful property and great organization.Elizabeth W.
Customer did not leave a comment.Robert M.
drop off time was a little long to check inDONALD P.
Customer did not leave a comment.Jeffrey C.
Customer did not leave a comment.Todd G.
Service was very good and Staff were very professionalYveny P.
Customer did not leave a comment.Emily F.
Company should never text a renter as they will probably be driving your van when they receive the text. Way too many emails from your company.Terry S.
Entire experience was terrible. Tried to do online to avoid waiting but got stuck in an online loop and couldn't get it processed. Then Waited in line for 40 minutes to get keys. The two staff members God bless them were trying but they were so slow to move - and it's clear they were severely understaffed. The truck was dirty, smelled like marijuana, air conditioning didn't work at all and the heat that blew from the floor over 40 mph was nearly unbearable. Extremely hot and just miserable.kasi E.
Customer did not leave a comment.Traci R.
The app can get a little wonky at times. I had a few issues when trying to return the vehicle but it did not detract from the physical experience of the location which was excellent.Douglas W.
Check-in and check-out was easy. Van was great for what I needed, and reasonably priced. The exterior of van was very dirty when I picked it up, and the interior windshield was dirty.Mary Beth T.
Customer did not leave a comment.Angelina M.
Nothing, Tera was great! Had a hiccup on the app and she finalized things in a matter of minutes and walked me out and directed me to my truck. I will be back k!JEFF B.
Customer did not leave a comment.rhonda l. | Overall Experience
Customer did not leave a comment.Rajesh P.
Customer did not leave a comment.Josh S.
Customer did not leave a comment.Cameron H.
Customer did not leave a comment.Ryan W.
Customer did not leave a comment.Hayatullah W.
Very Helpful and willing to go out of there wayDaniel V.
Customer did not leave a comment.Thomas M.
No, everything went well.John C.
Solve the toughest problem in the book today: hire more people!Bruce H.
Customer did not leave a comment.Lynn A.
Customer did not leave a comment.TJ H.
The truck absolutely reeked like cigarette smoke. I understand that once a vehicle is smoked in, it's nearly impossible to rid, or enforce no smoking for further rentals. However, the truck stink, and I felt dirty the entire time I was in the truck.Jeffrey C.
Customer did not leave a comment.alexus R.
I was told that I could return the truck before 9am the following morning. I returned the truck at about 9pm the same day I checked it out and yet I was charged for 2 days of use. This is outrageous and I was not told this information at all. It stormed the day of my move so naturally I had to take longer than expected. I don't think I should have to pay for 2 days of useBrennan W.
Don't act so aggravated by us customers,and be more helpful.gail B.
Customer did not leave a comment.Curtis W.
Customer did not leave a comment.james V.
Customer did not leave a comment.william M.
Tom has Nnnooooooo Customer service skill's real jackass attitude. Like we get this for free!!!!!!!! Eveeyone else fine.David L.
Customer did not leave a comment.donald G.
Andrew Caulley was very helpful and friendly. Thank you, Andrew.Steven G.
Excellent process. Keep up the good work. Thank you.Christopher M.
Quick, friendly service. Trailer was in great condition and worked like a charm!David D.
I was super impressed that someone was waiting outside to allow me to quickly hand over the keys and get going. I was so tired after moving, and the time saved was much appreciated!!!DAVID T.
Customer did not leave a comment.TJ H.
Fast and easy reservation & check in!Stephen K. | Online Move In
Everything was perfectMichael L.
Customer did not leave a comment.Kevin M.
I found the employees to be rude. They especially checked me in at the counter and handed me the keys, no one offered to give me an overview of the vehicle. Additionally, they forgot that I ordered pads with my order too. It was very much a sense of â€œI don't want to be hereâ€ from the staff.Nicholas J.
Customer did not leave a comment.FELICIA S. | Overall Experience
Nothing, courteous people prompt serviceGlenn N.
Customer did not leave a comment.Dani S.
Love the email handoff!! Sooo fast! A++++steven W.
Customer did not leave a comment.Jennifer S.
Customer did not leave a comment.Danielle N.
Customer did not leave a comment.Kelby S.
Customer did not leave a comment.CHAD F. | Overall Experience
Customer did not leave a comment.Angelina J. | Overall Experience
Easy access plenty of room and carts provided for loading and unloadingSANDRA K. | Overall Experience
It was great people were awesome just way too expensive for a little storage area. Not to mention the rates went up while I was using the unit so I ended up paying more than originally planned.Kohnor H. | Overall Experience
Customer did not leave a comment.Nicole G. | Online Move In
Customer did not leave a comment.Juleet L. | First Impressions
Customer did not leave a comment.KEISHA H. | Overall Experience
Hard part with this location is the long line waits. A lot of people walking around but no one really assist the front counter.MICHAEL W. | Overall Experience
Very delayed response after Move out. I did move out online and even after 3 weeks also it's still in the process and getting calls, mails, and emails about the due amount.Ajith V. | Overall Experience
Customer did not leave a comment.WAEL H. | Overall Experience
Dreaded having to go talk to any of the workers they did nothing but complain. If they were outside smoking a cigarette or a vape (right out front) and got “interrupted” by a customer they would rush through what ever needed to be done just so they could get back to hanging out outside. I would really recommend some training on being professional.Eric W. | Overall Experience
The customer bathrooms can be cleaned a better and sanitized on regular basis..front desk peolplegreat and Chelsea was the best mgs. Ever!!!Alisa J. | Overall Experience
Customer did not leave a comment.Daniel S. | Online Move In
Cool 😎BRANDIN J. | First Impressions
Customer did not leave a comment.Denise H. | Overall Experience
Customer did not leave a comment.GERALD N. | First Impressions
Customer did not leave a comment.darion b. | First Impressions
Customer did not leave a comment.Teresa C. | Overall Experience
Customer did not leave a comment.beverly j. | Overall Experience
Customer did not leave a comment.Dejanarrio L. | Overall Experience
Customer did not leave a comment.josephine h. | Overall Experience
Customer did not leave a comment.mike m. | Overall Experience
Customer did not leave a comment.Ajith V. | First Impressions
Customer did not leave a comment.THOMAS B. | First Impressions
Customer did not leave a comment.isaiah m. | First Impressions
Very happy we chose to change our storage facility to U Haul!Stephen C. | Online Move In
The staff there were incredible and always helpful!brian m. | Overall Experience
The building was completely unlocked and required no access code, the doors just opened as I walked up. There was no lock in my unit as I was told and paid for by my confirmation and the video I was sent. The unit seemed a lot smaller than 5X9X10.Stephanie F. | Online Move In
Customer did not leave a comment.tom r. | Overall Experience
Customer did not leave a comment.Lisa H. | Overall Experience
Customer did not leave a comment.Linda C. | Overall Experience
Customer did not leave a comment.OLIVIA P. | Overall Experience
Staff was very pleasant and helpful and made sure we had a storage unit that was the correct size for our needs.Lisa H. | First Impressions
Customer did not leave a comment.Bonny L. | First Impressions
Customer did not leave a comment.hannah r. | Overall Experience
I love U -Haulannette n. | First Impressions
Storing in this facility was excellent and absolutely no issues or concerns on the safety and security of my items while there. My only concern was the close out of the unit at the end and the lack of response form anyone when inquiring about the status of my close out and needing assistance. This is the only reason why I marked "no" to staff being helpful and friendly.MIKE W. | Overall Experience
Customer did not leave a comment.thomas m. | Overall Experience
Upon reservation I gave all info however once arriving at facility I was asked again even after supplying my identification. I also corrected the spelling of my street, my email address and my phone number. After several hours passed I accessed my email receipt only to find those items were still incorrect. (The incorrect email address is still on my account) I drove back to the facility and told agent of the incorrect items and shortly thereafter my next email still was incorrect. What’s going on?sheryl c. | First Impressions
Customer did not leave a comment.Michael F. | First Impressions
Very nice and cleanTRACEY R. | First Impressions
Customer did not leave a comment.Gina B. | Overall Experience
Customer did not leave a comment.SJ K. | Overall Experience
Customer did not leave a comment.April W. | Overall Experience
Excellent staffmaria W. | First Impressions
Some staff were very helpful with my account that wouldn’t allow me to go online and pay rent. The Manager Chelsea Holmann was disrespectful using foul language, calling me a liar when I went to her for help on more than 3 occasions to fix the IT problem keeping me from accessing my account. She told me to “make up addresses” and other information so she lacks honesty, certainly has NO INTEGRITY AT ALL. When calling to see the rent was paid since I lived out of town, I was hung up on, verbally abused and overall, he general staff was NOT KNOWLEDGEABLE at all as to how to do the job they were charged with doing, making it even more difficult. There were 2 young men who were always finding themselves apologizing for the problem with my account and doing a nice job. But unfortunately, they also felt the need to apologize for Chelsea’s lack of management and nasty behavior. Overall, I will NEVER EVER recommend nor use U-Haul again and will do everything I can to discourage anyone I know from using the Miamisburg U-Haul so they don’t have similar problems. As I stood for over an hour waiting to be helped because people were on smoke breaks, didn’t know how to handle storage issues or whatever the excuses were that day. Chelsea hires many who have her same disposition; gravely flawed… but she works well with those people. Unfortunate that customers suffer!Terre D. | Overall Experience
Customer did not leave a comment.Mary C. | First Impressions
Customer did not leave a comment.Ron C. | Overall Experience
Customer did not leave a comment.Michael L. | Overall Experience
Customer did not leave a comment.Danielle B. | Overall Experience
Customer did not leave a comment.Carole C. | Overall Experience
Closure times need to be made clear by an associate because we got locked out of facility before finishing our move inLawayda M. | Online Move In
Chelsea is WONDERFUL. We have been using this facility for all our rental and storage need for 5+ years now. She is friendly, completely competent, knowledgeable, and always has a smile. She goes above and beyond. Thanks we will be back again and again. 5 Stars!!!PAMELA KAY F. | Overall Experience
Customer did not leave a comment.Bruce K. | Overall Experience
Customer did not leave a comment.Richard W. | Overall Experience
Convenient....MARIONNE B. | Overall Experience
Customer did not leave a comment.Scott A. | Overall Experience
They define need experienced staff. The manager had to keep helping the new workers. I was interrupted several times. Hopefully the staff ( mostly the ones at check in snd check out) won’t depend on the manager to do everyone’s job. I also called uhaul to get a truck last month and when I got there they said they had no tricks that went one way. No one offered me any other option but to pay my storage unit for me to pay another month. I drove two hours got off work for the whole move and then I got a call from customer service rep who just lectured me in stead of giving any apology for the staffs rudeness and unwillingness to help . The uhaul units are nice the areas are clean but the customer service is terrible. The manager Jeremy was helpfulshenna b. | Overall Experience
Customer did not leave a comment.Kausha L T. | Online Move In
Brett was the nicest guy ever, he saved the day for uhaul. 2 guys in front of me walked out because of the manager and her mom, (Stephanie) I have never been talked to so rudely. The manager was so mean, I couldn’t believe how they were representing your company, it was aweful . Brett and customer service brought me back to uhaul. Although I would recommend anyone to go to that location, I would recommend a different one. I really would like to talk to someone about this. The manager and her mother will ruin that location. Everyone in there couldn’t believe how rude they are. 614 833 1259 also my move in date was the 29th not the 19th as they have on recordTina D. | First Impressions
The employees of my particular storage place we're terrible. Not helpful, rude, and tried to charge me later fees every month ever though I had autopay the whole time. Never will use you guys again.Larry M. | Overall Experience
Everyone was helpful and amazing I really like ChelseaArcina M. | First Impressions
Best storage experience I’ve had.April W. | Overall Experience
Everyone was very helpful and nice. I would recommend this store to anyone!Erica W. | Overall Experience
Great Facility and very helpful and friendly staff I rent from them oftenTodd B. | Overall Experience
Customer did not leave a comment.Justin B. | Overall Experience
Customer did not leave a comment.samantha B. | Online Move In
Customer did not leave a comment.SHANA T. | Overall Experience
Customer did not leave a comment.Genalyn F. | Overall Experience
Customer did not leave a comment.jeff C. | First Impressions
Customer did not leave a comment.Joseph D. | First Impressions
The staff was very knowledgeable, friendly, polite, and professional.rene j. | Overall Experience
Customer did not leave a comment.Genalyn F. | First Impressions
The office manager in the staff is excellent to work with they are very pleasant I asked for a better group of people going over everything that needs to be gone over got a great staffWende W. | Overall Experience
Customer did not leave a comment.Scott H. | First Impressions
Customer did not leave a comment.RANDALL T. | Overall Experience
Great facilityJohn F. | Overall Experience
Customer did not leave a comment.Travis P. | Online Move In
Everyone at Uhaul was wonderful! It was a great experience and I would highly recommend this location to my family and friends. We moved to Florida in November and decided this would be a good time to go ahead and move the rest of our belongings. Thank you so much, Regina PayneRegina P. | Overall Experience
What storage should be.Randall P. | Overall Experience
The only complaint I have is the sometimes long line and wait time at location on springboro pike, inside the store. Update the computers for those poor employees! Maybe have 3 people , one person extra thats p/t to help with line. Website also does not always work to check in, by pass line too. One person knows everything there and most of the others not so much and always has to stop and help that person on the pc. Give them better training on the system so they can be just as efficient. Just my 2 cents.Vicki B. | Overall Experience
Customer did not leave a comment.carole g. | Overall Experience
Customer did not leave a comment.david p. | Overall Experience
Customer did not leave a comment.william jones j. | Overall Experience
Customer did not leave a comment.TIFFANY B. | First Impressions