Customer did not leave a comment.
STEVEN MCustomer Reviews for U-Haul Moving & Storage of Miamisburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I asked for a appliance dolly but when I got to the location it wasn’t in the truck.
LUCKY DFast and efficient! Got me in and out with little hassle or paperwork.
RONALD DThis was the best service I've ever gotten at u haul. The dropoff was quick, exceptionally painless and Naveh was very polite and cheerful despite working in the rain.
LANDON BIt was a great experience! The staff were all knowledgeable and professionally friendly!
DAVID FServed it's purpose. Appreciated that it was climate controlled for our guitars.
Rebecca C | Overall ExperienceThey cheated me on the gas mileage for the gas tank. Was back to where I got it? I have pictures so they charged 57 extra. Dollars, they shouldn't be on there.
CLARENCE Mvery helpful in obtaining larger sized trailer.
BRIAN GImprovements would be, pro rating rentals. I got a 6 hour car hauler rental and it was 73 dollars. I only used the car hauler for maybe 2 hours and was not reimbursed the difference cause "its all the same price". There should be pro rating if you dont use all the time you asked for. Thats bad customer service, just like everywhere else.
CHADD LThis U-Haul facility is the best of the keep up the good work
la'Monte t | Overall ExperienceAttendant was adamant the trailer lights did not work due to my truck. After missing my time window it was determined that the issue was actually the U haul trailer. We tried to tell her that but she was not having it and no one else on staff knew anything more to help. Went back the next day and had a different attendant and all was perfect. It cost me a full day.
GUY COur trailer had issues and we couldn't use it but Stillwater charged for it.
RAMON NDon and Rick were so helpful at loading my pod. Would highly recommend their company for all loading. Got all my stuff in one pod. Were also so nice and helpful.
Molly BI appreciate being able to hire a moving crew provided through U-Haul's Moving Help option to hire movers along with our moving truck rental. TOP NOTCH MOVERS did an excellent job for us! Three men for $300 for 2 hours was very reasonable. They were punctual and professional so we tipped them 25%. Five stars!
KAREN TRented a trailer to transport a car. Trailer was clean and everything as far as lights were all working. The straps that you use to hold the car down were almost completely torn. I had to buy my own straps to transport my car.
OSCAR RNo suggestions.
Brian HExcellent service!
TIMOTHY JThe person who gave us the truck lied to us regarding the mileage charge. He said if we drop it off at the Centerville store we won’t pay for mileage.
SHAHIN TWhen I stopped on Friday ant 7:04 I asked a guy walking out of the store if I would be able to drop it at this location without charge as I initially was to drop it off at the Centerfville location. He was not the friendliest or helpful. The next morning I returned and they were helpful.
Becky AThank you for renting good quality equipment. Wish all locations did the same. Mike
MICHAEL BLocation did not have the equipment I reserved and had to get it from another location. The auto hauler that I was given had a worn out tire. I was told it was just low on pressure. On the second day of my cross-country move, I was delayed by a tire with a leak that was increasing and creating unsafe driving conditions.
Dean Cexcellent experience easy to pickup and return. App had issues but customer service fixed it
Chowdry MTrailer was in rough condition.
MICHAEL BDiscuss phone charging capabilities. This truck only had cigarette lighter power . I had to purchase something to make sure I could charge my phone while driving. Also discuss outside mirror adjustment. It would have been wonderful to have someone come to the truck with me to make sure I knew some things.
DEBORAH MAct like you want to work if you're on the front counter. Clean the windshield before you send customers our in your trucks. Mine was dirtier on the inside than it was on the outside.
TERRY TDon't know why my trailer brake light is on after I dropped it all and they unhooked it Mark
MICHAEL LI reserved a 15foot truck! I received a 26foot truck. The workers at this location said there is nothing they will do about. There was five 15foot trucks in the lot. I did not need or want a bigger truck. I had a small storage unit to move! Not to mention it cost me about double in gas! My trip was from ohio to wisconsin. So it was very inconvenient for me to park the larger truck and cost me more money. The workers at the pickup location did not want to correct it!
JACOB MIt should be easier to return equipment after hours. I should not have to download the app just to return something. When I did, it wanted a barcode that I had no idea where to get it. How about just putting it on the receipt?
Tony Bneed to communicate with the customer if they change the pick up location
DIANNEJENNYLYN CGreat job
Steven LUhaul Staff was very helpful,I was in a hurry and helped get me on my way.
JEFFREY HStaff did a great job and very efficient. I was in and out in just a few minutes.
DOUGLAS PNo problem with this location, but I did not like having my pickup location and time changed on me without being told. Made an already stressful moving day even more stressful.
TREY Jthe staff at this location is great!
JAMES WSend a text when you change pickup locations. I received a text and email when my reservation was accepted and throughout all stages of the process EXCEPT for when you changed locations for pickup and delivery. This has happened twice with UHaul now. You really should more clearly notify the customer when you change locations before pickup rather than burying it in the rental contract. It is very frustrating to drive to the requested location, when no change notification is clearly communicated, only to find out that I have to drive to another location further away. It makes for a very stressful day! A simple confirmation text with location and time would help greatly.
DON KGlad we chose U-Haul for our storage experience.
louis c | Overall ExperienceMove the massive sign that covers the key drop off hole in the door. When I went to drop off the truck last night, there were others who had dropped off in front of the store blocking my view from the right and then a very large, poorly placed sign blocking my view from the left. The instructions state it's a yellow box on a yellow pole. Terribly inaccurate and no way someone who has just moved would like to spend their time.
Breanna JAlways use this location and no complaints!
AARON MThe facility is always clean and the staff is knowledgeable and courteous.
Lizbeth T | Overall ExperienceRented auto- hauler. The jack stand crank became near impossible to turn in middle of the travel. Everything else was trouble free
steven dGot me in and out very efficient
barry sThe instructions for picking up the truck weren’t really clear and nobody called prior to the reservation like I was told they would. But despite that everything went pretty smoothly.
JOSHUA RWhen dropping off my uhual I was confused with the self service option. It was after hours and as an employee was leaving she helped me out and answered a few of my questions even though she could have just went home and wasn’t on the clock anymore. It was very appreciated
Meagan RSent me out with keys looking for the rental two times, only to find the truck wasn’t out there. On the third attempt, the truck was found. It took the third attempt for the associate to go out and look. Truck assigned did not match what was assigned online. I brought this to the attention of the associate and she said it didn’t matter. My concern is that it would have I’d either truck would have had damage to it. Finally, was told truck would have full tank of gas and it only has half a tank. A very frustrating experience for a one day rental. I do not recommend this site and won’t go back.
RODNEY RVery professional and friendly. Prompt and easy service.
JENNIFER SHelpful staff
Shelley Mtop notch customer service
THOMAS MVery happy. Daniel was great and the young ladies that worked. There were very helpful. Also you know what i'm saying
KIMBERLY ZThis was a good experience ... especially good shout out for Asst Mgr "Kat" who was very helpful at finalizing stuff when the truck etc were returned. Just two suggestions: [1] tell customers (esp in a large lot with many available trucks) where to look on the truck for the serial (?) number of the rental ... some of us are a bit slow in figuring out that the info on the tag with the key is not the license plate number :-)! [2] inform customers that there are pads and a utility dolly provided (if needed extras) inside the truck, but that these items will not be charged and there is a system in place to alert staff if the items have been used after all. Because seeing those surprised me I drove the truck back up to the entrance to "report" those items. (There may have been explanatory info on those "extra" items, but the surprise factor overrode taking time to read whatever there might have been.)
DANNY TFirst the car carrier trailer was connected by the employee that forgot to connect the safety chains and left the chains hanging down. Second, there is something wrong with the tires on the trailer as it constantly shook when going over 35 mph Third, one of the ramps pulled out of the trailer completely on the ground. I have rented approximately 20 of these trailers in the past so I know what to expect. This trailer never should have been rented and that employee needs more training or you’ll have a lawsuit on your hands from another customer.
Joseph PThe ratchet wouldn't work had to fix them myself
ROBERT HI only drove 14 miles and they charged me for 22.
DENISE STwo of the your young men help me unload the truck. Very kind and quick workers. Couldn’t have been any better.A giant shout out
rita c | First ImpressionsKaytlynn at the Miamisburg location is the best she has helped us out been vary friendly highly recommend U-Haul
William B | Overall ExperienceFriendly staff
HABIB S | Overall ExperienceEverything was Perfect Thank you
HAROLD S | Overall ExperienceGreat
david r | Overall Experiencen/a
patrick m | Overall ExperienceBetter office training for staff.
patrick m | First ImpressionsChristopher helped get me moved in and was very helpful with my whole moving process. Thanks again Chris.
BRITTNEY H | Overall ExperienceThe staff was super helpful.
Milene A | Overall ExperienceThank you for courteous help it was most appreciated. Thank you.
cynthia l | Overall ExperienceThank you for providing this service to me and others. I hope to be able to use your services well into the future. I will come to you for future needs. Thank you very much.
Stephen M | First ImpressionsI absolutely hated coming to my storage unit because there was a load screaming alarm every time I opened the door to my unit. Sometimes, I would dread opening the door. I reported this issue repeatedly. It stopped and then started again. What was interesting is it would sound during the day but not at night, so I know they can control it. I felt embarrassed, like a thief who was burglarizing my own unit. It was unacceptable. I'm happy that I will never hear that sound again. I will never store my items at this facility again.
TAMA L | Overall ExperienceThe staff was friendly and took care of all my needs.
Richard N | First ImpressionsWater damaged 2 boxes in the unit.
michael t | Overall ExperienceThe staff a t U haul was very nice and has exceptional customer service skills.
Audrey B | Overall ExperienceI would have appreciated my last payment been reimburse because I missed my move out date by a couple days. Thank you
Jim S | Overall ExperienceExtremely clean and well lit. Never any issues.
Jennifer M | Overall Experiencemy cost went up three times in a very short period of time. Felt like they were raising the price to see how much I would pay before I left. It was a small storage spot. Kind of ridiculous
Michael N | Overall ExperienceEverything was great until move out. Rent should be prorated on the day we move out and we should receive a refund for the amount of time we have paid for storage and did not use. I understand this is probably in the agreement when we initially began storing, however, a good business model only has the customer pay for what they use.
Ryan E | Overall ExperienceThe storage unit was convenient and accommodating. Upon returning our truck rental, we were able to store our furniture there on the premises which made it convenient and the first month was free which was accommodating for my needs because I knew I would only need the storage for 1-2 months.
khabira S | Overall ExperienceGreat staff and very helpful!
Lateena P | Overall ExperienceGreat Job Everyone Thank you
harold s | Overall ExperienceAlways clean, well kept and was climate controlled. Very pleased.
Douglas G | Overall ExperienceWhen I first arrived to pick up my truck and asked if my storage was ready was not given a card or even told about it so when I tried getting in the alarm went off every time
Kimberly S | Online Move InThank you for taking good care of us.
Kelvin f | First ImpressionsGreat staff and location. Never any problems and the place is always clean
Jason M | Overall ExperienceI was very pleased with the service from the U-Haul reps and the availability of the size truck we needed and the storage space.
khabira S | First ImpressionsYears ago the Management was less than desirable WHAT A MAKEOVER SINCE BRETT HAS BEEN has been in charge EVERYONE on staff is updated.! Everyone seems to know what to do, where thing are at ! Procedures are being followed whether he is there or not! This place is safe and monitord on foot as well. We have been there at different times of operation an managed to ALL if our large items within a week of moving in ! EVERONE OF THE PEOPLE WHO CAME TO BUY COMMEMTED ON THE CLEANLINESS AND SUPERBISION OF THE UNITS!
Donnalee Z | Overall ExperienceWas promised a free lock when checking in online. Lock was not placed in the unit as stated would happen. If promises are made they need to be kept.
Hunter S | Online Move InOur moving help was weather delayed. I had told them to just be careful . We started to unload. EVERY single employee that came by within the three hours asked if we needed anything! The place was as spotless as it had just opened.Cou
Donnalee Z | First ImpressionsThe only reason I did not give a five star is because the layout of the storage units is confusing. It was difficult finding my storage unit when I would visit.
April C | Overall ExperienceWould be very helpful to know that I had a back up when my place wasn’t ready to move in.
Linda V | Overall ExperienceThe storage place was conveniently located close to my house.
RICHARD B | Overall ExperienceOverall great experience! Keep up the good work!
Michele Y | Overall ExperienceI ended up not using the unit. I got into an apartment before unloading the truck.
Heath K | Overall ExperienceOur sales person was very helpful and extremely friendly.
berta k | First ImpressionsI was called and told I can pay $10 to remove my things from the storage unit since I was moving out and then they charged my cards $99.82
KarTavius H | Overall ExperienceClimate controlled facilities were excellent. If I need to use storage in the future it will be this one.
Lizbeth T | Overall ExperienceHad a rental unit for over 2 years at this particular location on Springboro Pike. Under the previous manager (a woman) almost every time I called the office they would never answer the telephone, instead all calls were forwarded to the Uhaul call center. As a result, I would have to drive 15 milles each direction (30 miles round trip) just so I could ask employees of the Springboro Pike Uhaul any questions that Ihad. This makes it VERY inconvenient for customers who do not live nearby. My low rating is due to the lack of proper customer service exhibited by the entire staff at the Uhaul staff under the prior manager ... it is not based upon the current manager. Please answer the telephone during business hours so customers do not have to drive 30 miles round trip just to ask questions about their rental unit. To be fair, I never really dealt with the new manager or current staff at the Springboro Pike location.
Don C | Overall ExperienceAwesome job with everyone involved.
Arwyn E | Online Move InU-Haul phone person made process simple and clear. Follow-up communications clear and concise.
Richard S | Online Move InThe entrances are confusing. No real direction in getting to the facility once you enter the parking area. All in all a great experience using your facility and boxes. Thank you.
Lawrence W | Overall ExperienceHad mice droppings on some of my stuff when I was moving out in damage to a couple boxes where they chewed into.
Mary W | Overall ExperiencePrice increased too often.
Joshua V | Overall ExperienceI love this storage facility and have expanded the amount of items I have stored here. The location has been very easy to work with.
Rene G | Online Move InGreat spot
Guy C | Overall ExperienceDue to my situation I would have appreciated a refund for what I didn’t use and I moved into a bigger unit and get storage for a month free.
Sandra S | Overall ExperienceJust a couple issues regarding being charged for what was supposed to be a free month and then being locked out for non-payment of the free month. Brett fixed it but it was a hassle.
paul s | Overall ExperienceDidn’t like the price going up each year!
Jason K | Overall ExperienceThey were always understanding and willing to work with me through everything I was going through
LaTia P | Overall ExperienceThe only thing I would suggest is big garbage cans by the entrance/exit of the building. Hard to find decent sized trash cans.
EMILY L | Overall ExperienceThe price kept getting raised. It went up over $30 a month in 2 years. Their logic was that because they were filling more lockers, they were entitled to up the price every month. But it sure never went down!! Also... i was paying extra for 24 hour access... then one day they just cancelled it without asking me and wanted to add ANOTHER $10 a month to get it back. Other than the over pricing issue, it was clean, safe.
Joshua W | Overall ExperienceThank you I appreciate the service
Kyle J | Overall ExperienceCharged for free month. Was locked out until they fixed the problem and refunded the overpayment. Received notice today of late fee for nonpayment of rent that was refunded to us. Major pain in the neck. Hope it’s fixed now but haven’t been back to check.
paul s | First ImpressionsEasy process.
Paul S | First ImpressionsStorage unit was to high price. I have one in Muncie that's half that price. Times are hard. Cut your rate some. Just because someone is willing to pay that much. Doesn't make it right. You will see a uptick in unpaid storage units.
Mark G | Overall ExperienceWhen we asked for assistance, because we had a very heavy piece of furniture to move in, the front staff said that they would bring us back a dolly, but never did. Then, whenever we went up to the front to get the furniture dolly, they were not very nice. And when we went to leave, they came out, despite having been told that the dolly we borrowed was inside the trailer, and demanded that I pay for a dolly.
Elizabeth C | Online Move InIt's been 3yrs and I have no complaints
DELIA S | Overall ExperienceGood customer service
Robert K | Overall ExperienceActually, I'm pleased with the facility. It was very clean, nice and well maintained. I moved out 2 weeks early before the next charge to my account. My one and only complaint was that there's no prorated refunds to the customer for the unused days of the unit. There's no real reason to care about the customer anymore. It's all about taking the money, and doing nothing to help the customer (by returning unused funds) when the unit is empty early before the next billing cycle. Beware of this issue when renting storage units from them.
Dorothy M | Overall ExperienceMy only issue and it’s nothing they can handle is an employee told me since I paid for the entire month of my until that I could have it prorated and that wasn’t true.
Amanda M | Overall ExperienceGood never used it
Guild H | Overall ExperienceThe entire U-Haul experience was great
Dennnis C | First Impressionsthe only disappointment is the price jncrease
MARY C | Overall ExperienceVery clean, convenient and good service.
Sheryl S | Overall Experiencebuilding too large
Dennis R | First ImpressionsPrices for the monthly storage units were very expensive. I feel if the price was not nearly as high as it increased to that I would still be using your facility to store stuff. I wouldn't have had to locate a cheaper place to move my stuff to.
chris s | Overall ExperienceVery good service. All my belongings was safe.
Jennifer B | Overall ExperienceThank you!
Michelle P | Overall ExperienceYou charge expensively for your storage units especially knowing the circumstances is great as to why most are renting a unit to begin with. And asked to settle you turn around and add the other amount as an outstanding balance. Once a settlement is settled there is no outstanding balance so you're trying to get over on people who you know isn't financially well and make them stress for no other reason than to hope they're ignorant or void of understanding and still pay you funds they don't have. DO BETTER UHAUL
Javoya S | Overall ExperienceVery accommodating!
Sheryl C | Overall ExperienceA lockout lock was installed on the unit without any contact with myself as the renter. Someone drive 600 miles to pick up things only to find the unit locked out. Manager insisted they made contact, but none of my numbers show any call or text, nor any email.
ALEXANDER L | Overall ExperienceA big THANKS to Evan and Cora. They took my calls and worked very hard with my schedule. Also, I am grateful to God for using Melody to repeatedly encourage me to try all my uhaul keys on the security lock! It opened!! Thanks for all the help. I may never move again but at least this move ends with a smile. Thx Jerrell
Jerrell G | Overall ExperienceI waited since around the 3rs, which was my birthday so I know it's been too long for the manager to not call me once about a storage unit. Our stuff was gone after I paid for the unit and they couldn't tell me who took it and were it went. Never will we return. My number is 937-204-7885 if anyone is even going to call I would still love to know where our stuff went and who took it.
Brandon B | Overall ExperienceI have been working with this U-Haul facility and staff for over a year and a half. I have leveraged multiple trucks, storage units, trailers, and every option you can think of…we have been very impressed on their volume they handle, products they offer, and execution. Very impressed and thankful.
John C | Overall ExperienceExcellent experience
Kevin H | Overall ExperienceGreat customer service
TIMOTHY C | Overall ExperienceWonderful Staff..!!!!
Cynthia F | Overall ExperienceOverall, Evan's management of the facility is good, however there are some improvement areas for him to improve. These improvements include notifying tenants of impending construction activities and being more attentive to follow through on move out requests initiated on a mobile device. Lastly, the design of the rear dock now covered area makes it more difficult for patrons to enter (e.g. backing in) with a trailer into the loading dock. Why two openings when a single opening allows for the entire loading dock to be accessible, now it's limited by the center section, a poor design choice.
Stephen K | Overall ExperiencePaid monthly. Forgot one month in December so my $50 would as expected be $100 plus a late fee. Well your fees took it from around $100+ too $200 plus. Which is to me and I’m positive anyone who rent from uhaul just theft. So I moved to a different place. May want to stop the insane fees and threats of auctioning off peoples belongings for being a month behind. Totally get when people don’t pay for months on end but when someone is one month behind and pays regularly? You will lose plenty more people who pay their bills.
Jason B | Overall Experiencestaff very helpful even when a glitch was experienced over a reservation mix up.
roxanna l | First ImpressionsToo expensive
Jermicah J | Overall ExperienceThey were helpful and helped me get boxes to my car and showed me how to access my storage unit. I was appreciative
MARY C | First ImpressionsLess than average management. People underneath him very pleasant.
John S | Overall ExperienceDefinitely clean and secure for our needs. Pass card system at the back area was a little odd, with 2 readers at the double doors (that didn't work on several recent occasions) and one at the single man-door. Figured it out, but instructions were not always clear. Non-working sliding double doors made move out quite a pain, but not insurmountable.
Bradley B | Overall ExperienceFacility was clean and secure. Staff was knowledgeable but at times hard to locate if there was a question. Every time a call was made to talk to staff, call was “rolled over” to call center.
John F | Overall ExperienceWe chose this particular storage facility because we saw that it had a loading dock in the back and that our unit would be close to it. When we pulled up to the loading dock, we saw some traffic cones on their sides and caution tape strewn around haphazardly, but we ignored it because--again--the loading dock was the only reason we chose this facility. While unloading, Evan Goode walked up to us and asked us to move our U-haul truck. We asked him why, and he told us that there would be construction done in that area very soon and the workers would need to get in the area. When I asked him when the workers were expected to arrive, he said "sometime this week." I could not believe it. When we asked if there was anything he could do, or if he could instead give us a call when the workers arrive, he began to debate us about the proper treatment of traffic cones, saying "what do you do when you see traffic cones on the street?" We asked him if we could finish up our load before leaving and he said that he couldn't wait around all day--it seemed as if he wanted to get home and didn't want to help us. As the conversation went on, he threatened to tow our vehicle if we did not move. We were forced to move our vehicle to the front, which was VERY far from our unit. The worst part is that after we left, we looked around back and saw that the construction workers had not even arrived yet. My wife and I moved out whole house together without any help, after I had injured my knees, and Evan found a way to make our lives even harder. In the future, I would recommend that Evan understand that people who are in the process of moving are usually not having a good time; they are hot and sweaty and tired and do not need extra stress. I would absolutely not recommend this facility to anyone.
Ashlynn D | Online Move InI have been using Uhaul for several years and I have been extremely happy with the staff and friendliness that they have shown . I have recommended this place to friends and acquaintances.
maria W | Overall ExperienceDid not appreciate confusion over direct payment from account. While I signed up in the beginning I and my contact person received several late payment calls.
Edna P | Overall ExperienceMy possessions were in limbo for several months and this storage facility was a welcoming and secure location. Cora was extremely helpful in the checkout procedure and I will recommend this facility to others.
Frederick H | Overall ExperienceStaff was very courteous. I was able to reserve a bin without issue. Lots of open space for truck.
TAMARA B | First ImpressionsThe young man that helped my husband was very friendly, polite and helpful. I think to show appreciation U-haul could give a veteran discount like so many others do these days to show a small appreciation for putting their lives on the line. My husband is a war veteran that fought for our rights and now has severe ptsd from things he's saw and had to do.
Lance N | First ImpressionsFast and easy reservation & check in!
Stephen K | Online Move InEasy access plenty of room and carts provided for loading and unloading
SANDRA K | Overall ExperienceIt was great people were awesome just way too expensive for a little storage area. Not to mention the rates went up while I was using the unit so I ended up paying more than originally planned.
Kohnor H | Overall ExperienceHard part with this location is the long line waits. A lot of people walking around but no one really assist the front counter.
MICHAEL W | Overall ExperienceVery delayed response after Move out. I did move out online and even after 3 weeks also it's still in the process and getting calls, mails, and emails about the due amount.
Ajith V | Overall ExperienceDreaded having to go talk to any of the workers they did nothing but complain. If they were outside smoking a cigarette or a vape (right out front) and got “interrupted” by a customer they would rush through what ever needed to be done just so they could get back to hanging out outside. I would really recommend some training on being professional.
Eric W | Overall ExperienceThe customer bathrooms can be cleaned a better and sanitized on regular basis..front desk peolplegreat and Chelsea was the best mgs. Ever!!!
Alisa J | Overall ExperienceCool 😎
BRANDIN J | First ImpressionsVery happy we chose to change our storage facility to U Haul!
Stephen C | Online Move InThe staff there were incredible and always helpful!
brian m | Overall ExperienceThe building was completely unlocked and required no access code, the doors just opened as I walked up. There was no lock in my unit as I was told and paid for by my confirmation and the video I was sent. The unit seemed a lot smaller than 5X9X10.
Stephanie F | Online Move InStaff was very pleasant and helpful and made sure we had a storage unit that was the correct size for our needs.
Lisa H | First ImpressionsI love U -Haul
annette n | First ImpressionsStoring in this facility was excellent and absolutely no issues or concerns on the safety and security of my items while there. My only concern was the close out of the unit at the end and the lack of response form anyone when inquiring about the status of my close out and needing assistance. This is the only reason why I marked "no" to staff being helpful and friendly.
MIKE W | Overall ExperienceUpon reservation I gave all info however once arriving at facility I was asked again even after supplying my identification. I also corrected the spelling of my street, my email address and my phone number. After several hours passed I accessed my email receipt only to find those items were still incorrect. (The incorrect email address is still on my account) I drove back to the facility and told agent of the incorrect items and shortly thereafter my next email still was incorrect. What’s going on?
Sheryl C | First ImpressionsVery nice and clean
TRACEY R | First ImpressionsExcellent staff
maria W | First ImpressionsSome staff were very helpful with my account that wouldn’t allow me to go online and pay rent. The Manager Chelsea Holmann was disrespectful using foul language, calling me a liar when I went to her for help on more than 3 occasions to fix the IT problem keeping me from accessing my account. She told me to “make up addresses” and other information so she lacks honesty, certainly has NO INTEGRITY AT ALL. When calling to see the rent was paid since I lived out of town, I was hung up on, verbally abused and overall, he general staff was NOT KNOWLEDGEABLE at all as to how to do the job they were charged with doing, making it even more difficult. There were 2 young men who were always finding themselves apologizing for the problem with my account and doing a nice job. But unfortunately, they also felt the need to apologize for Chelsea’s lack of management and nasty behavior. Overall, I will NEVER EVER recommend nor use U-Haul again and will do everything I can to discourage anyone I know from using the Miamisburg U-Haul so they don’t have similar problems. As I stood for over an hour waiting to be helped because people were on smoke breaks, didn’t know how to handle storage issues or whatever the excuses were that day. Chelsea hires many who have her same disposition; gravely flawed… but she works well with those people. Unfortunate that customers suffer!
Terre D | Overall ExperienceClosure times need to be made clear by an associate because we got locked out of facility before finishing our move in
Lawayda M | Online Move InChelsea is WONDERFUL. We have been using this facility for all our rental and storage need for 5+ years now. She is friendly, completely competent, knowledgeable, and always has a smile. She goes above and beyond. Thanks we will be back again and again. 5 Stars!!!
PAMELA K | Overall ExperienceConvenient....
MARIONNE B | Overall ExperienceThey define need experienced staff. The manager had to keep helping the new workers. I was interrupted several times. Hopefully the staff ( mostly the ones at check in snd check out) won’t depend on the manager to do everyone’s job. I also called uhaul to get a truck last month and when I got there they said they had no tricks that went one way. No one offered me any other option but to pay my storage unit for me to pay another month. I drove two hours got off work for the whole move and then I got a call from customer service rep who just lectured me in stead of giving any apology for the staffs rudeness and unwillingness to help . The uhaul units are nice the areas are clean but the customer service is terrible. The manager Jeremy was helpful
shenna b | Overall ExperienceBrett was the nicest guy ever, he saved the day for uhaul. 2 guys in front of me walked out because of the manager and her mom, (Stephanie) I have never been talked to so rudely. The manager was so mean, I couldn’t believe how they were representing your company, it was aweful . Brett and customer service brought me back to uhaul. Although I would recommend anyone to go to that location, I would recommend a different one. I really would like to talk to someone about this. The manager and her mother will ruin that location. Everyone in there couldn’t believe how rude they are. 614 833 1259 also my move in date was the 29th not the 19th as they have on record
Tina D | First ImpressionsThe employees of my particular storage place we're terrible. Not helpful, rude, and tried to charge me later fees every month ever though I had autopay the whole time. Never will use you guys again.
Larry M | Overall ExperienceEveryone was helpful and amazing I really like Chelsea
Arcina M | First ImpressionsBest storage experience I’ve had.
April W | Overall ExperienceEveryone was very helpful and nice. I would recommend this store to anyone!
Erica W | Overall ExperienceGreat Facility and very helpful and friendly staff I rent from them often
Todd B | Overall ExperienceThe staff was very knowledgeable, friendly, polite, and professional.
rene j | Overall ExperienceThe office manager in the staff is excellent to work with they are very pleasant I asked for a better group of people going over everything that needs to be gone over got a great staff
Wende W | Overall ExperienceGreat facility
John F | Overall ExperienceEveryone at Uhaul was wonderful! It was a great experience and I would highly recommend this location to my family and friends. We moved to Florida in November and decided this would be a good time to go ahead and move the rest of our belongings. Thank you so much, Regina Payne
REGINA P | Overall ExperienceWhat storage should be.
Randall P | Overall ExperienceThe only complaint I have is the sometimes long line and wait time at location on springboro pike, inside the store. Update the computers for those poor employees! Maybe have 3 people , one person extra thats p/t to help with line. Website also does not always work to check in, by pass line too. One person knows everything there and most of the others not so much and always has to stop and help that person on the pc. Give them better training on the system so they can be just as efficient. Just my 2 cents.
Vicki B | Overall Experiencevery helpful staff
GENEVA O | First ImpressionsGreat experience overall!
julia l | Overall ExperienceBecause of lack of communication from your employees and staff iwas charged a full month for 12 days don't agree with that would like a refund thank you Rich B
RICH B | Overall ExperienceThe line gets a little long and it takes a long time to get up to the counter, but the miamisburg staff makes up for the wait by being so helpful and nice. We watched one young man go above and beyond his normal duties to help customers twice before it was our turn, then he went above and beyond for us as well. Thank you! The kids name was David Napier I believe.
Joseph R | First ImpressionsI appreciate the way they work with me to help me empty that storage room and a kind and courteous treatment of me
Rory C | Overall ExperienceIt has been good except for a few staff getting nasty talking to me over something another staff member did and said to me!!
Greg P | First ImpressionsThere was no lock in storage but I did go upfront to receive
Jade S | Online Move InThe staff was extremely helpful and patient answering all my questions
Jason R | First ImpressionsStaff was super pleasant and helpful! The storage unit was great and we really appreciated the tour of the facility since it was so big.
Racheal K | First ImpressionsOnly thing was a lock wasn't there. Waited to be assisted for more than 8 minutes.
MING Y | Online Move InI was having trouble getting my pass code to work. One of your employees took the time to help me at the keypad. They were very helpful and made sure it worked.
Samuel B | Online Move InDemarco and his colleague working 3/27 we’re very knowledgeable about services and very kind. I definitely will be back for for my future moves!
Toni S | First ImpressionsChelsea and her staff is always helpful and quick to resolve issues. The facility is top notch!
Michael M | Overall ExperienceHorrible experience, won’t be using you again. Spent countless hours on the phone being tossed from person to person because they have no clue what they’re doing or no access to resolve me issues the first time.
Tiffany V | Overall ExperienceWhen my Father died Christmas morning of 2019, we had until new year’s 2020 to clear everything out of his place. Being able to place his stuff in storage made it much easier. Just didn’t think it would take a year to finally go through everything! Thanks for making 2020 easier!
Sheri F | Overall ExperienceThis unit provided me exactly what I needed as my life went through several transitions in 2 years. I wasn’t ready for all my items until now and I’m glad I didn’t throw everything away or give it away . Chelsea was helpful all along the way . They made it as simple as possible.
Anna H | Overall ExperienceOut of 3 staff members 1 was nice Kelli was her name others not professional
joel w | First ImpressionsThe staff is rude in the lying
BIENVENUESYLVIA R | Overall ExperienceYour service was top notch. I decided to utlilize some space in my apartment for the small amount of storage stuff in order to save money.
DESIRIA G | Overall ExperienceSpent an hour on the phone to try to do an online move in, they said everything was good to go. I loaded up my truck then couldn’t get in because they never sent me the access code, so I had to go unload the truck in my dads garage, which he was not happy about. Then I called to figure it out the day after and they didn’t even have my reservation and I had to do the whole process over again.
Tiffany V | First ImpressionsGreat customer service, I really appreciate the staff and their willingness to help. Thank you
Rick S | Overall ExperienceGreat customer service, clean facilities, secure and convenient
Rick S | First ImpressionsThabk you for everything we really appreciate it
brinna m | Overall ExperienceSecurity systems were faulty, access doors did not work properly.
Mark R | Overall ExperienceI have always received excellent service for many years.
Kathy B | Overall ExperienceThere was one young man who was ALWAYS helpful. Otherwise the rest of the staff I encountered seemed disinterested in providing customer service. In addition, the call center (800 number) wait is HORRIBLE and they are not well-informed about the local facility. You cannot get thru directly on the local number. They do not answer the phone. One time someone picked up and hung up on me. Despite liking the indoor storage facility the outside of the back entrance ALWAYS had a significant amount of trash around it.
Patricia W | Overall ExperienceWas happy with the unit. It was a little pricey but I needed the space and didn’t have the time to shop around.
DAVID A | Overall ExperienceThe cost is more than other storage areas
Alan S | Overall ExperienceVery expensive for a tiny space, After hours access not clear at all. People hanging out in parking lots late at night
Joseph B | Overall ExperienceThe location was well secured however the climate controlled area was dim with poor lighting.
Mary K | Overall ExperienceWe received great service from Chelsea. Andrew was also very friendly and helpful when we had a small glitch when we initially checked in. We recommend this particular UHaul store to all of our friends. Chelsea and her team provide outstanding service.
Kevin K | Online Move InAs all ways, I receives good customer services every time.
Kathy B | First ImpressionsSecond experience and had excellent customer service each time.
Frank L | First ImpressionsThe young lady was very pleasant to work with and the manager spoke to us as well. Good staff of people.
Lawrence W | First ImpressionsI wish you would do something for customer appreciation and loyalty...
Sean F | Overall ExperienceAgain a top notch experience.
THOMAS S | Overall ExperienceMy unit was not ready for my move in and I could not get ahold of anyone to help me. Storage at the place is fine. Nothing particularly special about it. I wish the communication was better.
Charles H | Online Move InThe lady that helped us was amazing and answered all questions and concerns. 💯
Andrea B | First ImpressionsNever staff in office when you need them other than that great storage unit decent sizes for the prices.
Cliff K | Overall ExperienceThe swipe card alarm was nothing working Saturday May 30 & 31, 2020. Needs to be fixed ASAP. I can’t find where to give my insurance information. COVID 19 set up forces you to give your information in front of the other customers. That is not professional customer service. Need a better set up.
Tammy N | First ImpressionsThe guy who helped me and my mom was so helpful and very pleasant! I am very pleased about having the best customer service ever! I will recommend you guys to all my friends!
Shauntee B | First ImpressionsChelsea and her team were incredible and made each step of the process so easy. We had never before used a storage facility with you, but now we will do so at every opportunity and will continue to recommend your services. WOW. Jay Ratliff iHeart Media
Lauren K | Overall ExperienceImpressed by the security measures.
Monsita C | First ImpressionsWebsite fail to process payments, multiple lockouts, multiple calls, multiple times late fees refunded. They WERE. Then the facility manager put my card on autopay without consent. That's goodbye.
brian h | Overall ExperienceThe man that waited on me when I went to pick the truck up she went above and beyond his job I really don't know his name mine is Denise Adams so you can look it up and see who waited on me during the
denise a | First ImpressionsThis is a very nice storage facility. Clean units, bathrooms were clean all the time. Prices went up $10 over two years. Access hours are decent. I would definitely use this facility again
jeremiah w | Overall ExperienceThis is the second uhaul storage facility that I have used. This one is immaculate compared to the facility I used in Huber Heights Ohio. I almost didn't go with uhaul storage after that experience.
Brooke R | Overall ExperienceThe staff were very helpful
Richard S | Overall ExperienceFriendly staff and very helpful
John K | Overall ExperienceThis location is very well maintained. The staff are super friendly and helpful. I use them for all my rentals and wouldn’t go anywhere else.
Denise S | Overall ExperienceDifficult to get a hold of staff, was sent to call center when I called in asking if a lock which was left on my unit was cut off yet. Delayed my move due to previous lock still being on unit.
Vincent W | Overall ExperienceA pleasure to deal with all at Uhaul.
Lizbeth T | First Impressionsgreat location! Would rent here again. Helpful, kind, and professional
Russell G | Overall ExperienceAwesome team and facility.
brenda w | Overall ExperienceNo Refunds. Disappointed!
Dante C | Overall ExperienceBecause of management and corporates lack of power against harassment. I called police but decided not to file a police report.
Russell L | Overall ExperienceVery impressed by the cleanliness and brightness of the facility.
Robert W | Overall ExperienceU-Haul Moving & Storage of Miamisburg
brian g | Overall ExperienceOutstanding storage. Good value
Francis M | Overall Experiencevery quick and painless great security.
Russell L | First ImpressionsI had no issues and thought highly of this location. Only complaint is on move out. I had 2 boxes that had been destroyed by a water leak from ceiling. They contained 2 brand new pair of work boots.
Jeff B | Overall ExperienceStorage unit I had was clean.
Christian K | Overall ExperienceYes ill always use U-Haul and always have Used U-Haul. 💕 I recomended UHaul to a gentleman just Yesterday Mr. Andrew and Staff was perfect and helpful. Thx U-Haul! 💕
DANEILIA T | Overall ExperienceWe needed storage at the last minute on a Sunday and Uhaul was available with indoor climate controlled units. They quickly set up up and met all our needs. Recommend them highly
debra A | First ImpressionsGreat, friendly staff and management!
Danielle T | Overall ExperienceWasn't aware that the storage unit wasn't pro-rated when vacatting.
thomas n | Overall ExperienceRental process and storage facility were easy simple.
Kenneth G | First Impressionsrocks
Dean d | Overall ExperienceExcellent
brian g | First ImpressionsOverall things worked out ok.
Holly G | Overall ExperienceHave used this facility several times. Staff have always been very helpful and friendly. Would recommend to everyone that is moving or in need of a storage space!
Donna B | Overall ExperienceGreat team and amazing job even with systems being messed due to the most recent storm. Great job and I'll always recommend your facilities
Kenneth P | First ImpressionsZzzzzzzzzxxxxxxzzzzzzzxxo
william c | Overall ExperienceIt took a little long to sign up and check out for a unit, but the one helping me was new, so considering that, it wasn’t too bad. Everyone was very nice there
Cheryl C | First ImpressionsHelpful staff, clean and secure units! Would definitely recommend to any one who wants to rent a storage space!
Matthew K | First ImpressionsVery helpful and friendly
Jon N | Overall ExperienceI reserved self-storage unit back on 4-18-19 (Conf. #: 869086-00101964) for Move-in on 5-9-19. When arrived found that my reservation/order did not hold the storage unit or rate quoted. Paid higher!
Timothy L | First ImpressionsCustomer service guys were excellent and very helpful.Storage unit is spacious and clean. Flatbed at door are a Plus!! Would highly recommend this place!
Donna B | First ImpressionsNice and helpful employees
Jon N | First ImpressionsExcellent service and a very clean facility!
Shay B | First ImpressionsHorrible service! I called the 800 number to complain in detail about the service!
Kevin H | First ImpressionsVery understanding and helpful staff
jason h | First ImpressionsGreat service 👍
Pamela P | Overall ExperienceThe reason why we left was my daughter moved out. We knew we were only going to use it a short time. Thanks
Jane W | Overall ExperienceFriendly and helpful
William G | Overall ExperiencePleasant helpful staff. Clean and secure storage.
Andy B | First ImpressionsThank you
terica j | Overall ExperienceWas very helpful.
Sherry G | First ImpressionsClean and easy access
Chester A | Overall ExperienceVery friendly and prompt service
Roxane P | First ImpressionsVery friendly staff and extremely helpful.
Nicholas L | First ImpressionsGreat Staff ,Especially Chelsea very helpful an commited to running a great storage location thank you. Tony Haught
TONY H | Overall ExperienceVery professional
brian l | First ImpressionsNice place.
Lisa S | Overall ExperienceWe were charged more per mile for truck then we were told and didn't find out till we paid. The lock for building have been messed up so we haven't been able to access building during proper hours.
Montie J | First ImpressionsStaff at the Miamisburg location is very nice. Facility is extremely clean. Hope to not need storage space again, but if I do, I would go back.
Brenda S | Overall ExperienceI was in jail and I was told by someone on the phone would keep my things until December I come home to discover that you guys sold my stuff for $37 and I have absolutely nothing thanks so much
katie p | Overall ExperienceVery pleased with the uhaul rep that assisted me.
denise c | First ImpressionsWe were only there for a couple months but was very clean and secure.
David D | Overall ExperienceExcellent Service as usual I run in many times I've never had no problems U-Hauls the best
james m | ReservationFast and friendly
William G | ReservationTHANK YOU CHELSEA
Alan T | Overall ExperienceHad a very good experience. Would reccomend to anyone with no problem.
francis w | Overall ExperienceProfessional and friendly
William G | ReservationMy storage needs were met with Uhaul! They had everything I needed, and everything was convenient.
alan c | Overall ExperienceThanks
jermaine l | Overall ExperienceIt was frustrating to call a out-of-town number and to be transferred several times to get to the local number.
Gayle H | Overall ExperienceVery professional and were able to answer all of our questions.
brian t | ReservationBy far the best maintained and cleanest storage facility around, also a GREAT value!
William P | Overall ExperienceFriendly staff and easy access. The temperature control is perfect. Very clean and security is awesome.
David D | ReservationI appreciate the cleanliness and security system in protecting my personal items. The staff has always been extremely friendly and helpful and very willing to accommodate me. Thank you so much!
Tina M | Overall Experiencegreat service
grant a | Overall ExperienceThe only thing that bothers me is that I was under the understanding that I would be able to get a refund if I got my storage unit empty earlier than the month and then I find out on the day I move no
keri j | Overall ExperienceMy son and fiance moved out of state and used two of your moving crates, the savings was HUGE compared to the popular movers, I'm going to use Uhaul when I move in a couple years!
Lynette H | Overall ExperienceThey are the best in costumer service satisfaction
Antonio B | Overall ExperienceAwesome facility!
Jessica O | Overall ExperienceI had no problems and was helped quickly and easily.
DEBORAH M | ReservationWhen paying for 24hr access, limiting the access point to a single wide door really limits my ability to move larger items. Suggest adding security protocol to the badge swipe to allow double door use
Steve K | Overall ExperienceG
RUSSELL K | ReservationMy family and I had been in an apt fire & the Uhaul employees were very compassionate and kind to us. Couldn't have asked for better service!
Donna B | Overall ExperienceExcellent helpful staff. Limited only by the hours they can provide.
BRIAN H | Overall ExperienceEverything was excellent, staff was always friendly
steve w | Overall ExperienceThey did everything great and were always helpful with any and all questions that I had
Anna W | Overall ExperienceFriendly helpful staff. By far, our favorite UHaul Rental dealership.
Bruce L | Overall ExperiencePeople were friendly and knowledgable.
Tanner G | ReservationHelpful and friendly staff.
Linda R | Overall ExperienceEveryone was very friendly and customer friendly. They seem to enjoy their jobs also.
ron f | Overall ExperienceEveryone there was very friendly and professional. I’ve used this facility for truck rental and storage. Highly recommend!
KIMBERLY M | Overall ExperienceGreat manager and staff
RAYMOND M | Overall Experienceneed later hours
Brian L | Overall ExperienceGreat facility and even better staff. Everyone was professional and friendly. Staff was very helpful when renting a truck and locker for a cross country move.
Mark C | Overall ExperienceWe were always well received by the employees. The lights went out while we were in our storage before we were finished recently, but that's the only incident we ever had.
james s | Overall ExperienceLove the staff
Tiffany M | Overall ExperienceMoving in was easy and the move out process was easy also. Friendly staff.
Larry P | Overall ExperienceExcellent customer care services!
MOSES T | Overall ExperienceDo something about the mice! Make tenants have their bait station refilled periodically. I was there for 18 months and no one ever offered to maintain it. I cleaned up mouse droppings upon move-out.
johnna B | Overall ExperienceWill never use uhaul again and will advise everyone I meet to do the same I don’t know how your still in business if the customer service I received is normal I cancelled my storage the same day
BARTON K | Overall Experience