Customer Reviews for U-Haul Moving & Storage of Miamisburg

Rating:

3.0

The van I rented reaks of cigarettes smell.

Rating:

2.0

They did not walk me to the vehicle, they just told me it was one in the yard, and then I had to locate it myself. Then I get inside, and there are boxes in it from the people before. The truck was also parked between two others, and I had to go in and find someone to move the other truck, so I could get out. The truck also did not have the furniture pads that I paid for, so I had to go back up to get them.

Rating:

5.0

Great experience, will definitely use u haul again!

Rating:

5.0

Keep doing what you're doing!

Rating:

5.0

This was the best of the best for UHaul. Wonderful set up and fantastic staff.

Rating:

5.0

Everything went extremely well and quick. They accommodated me. Great experience!

Rating:

4.0

Truck windshield should have been cleaned, inside and out. Visibility was bad. Gas tank should have been full. Mine was less than 3/4.

Rating:

4.0

Location could use more employees, like everyone else.

Rating:

3.0

I asked the U-haul dealership in Kalispell for an additional day because my apartment was not ready for occupancy. When I arrived in Dayton I was informed that another day was delayed for painting. I went to the Dayton center on the day the contract was then scheduled for return and asked for a day extension, which they said would be fine and at no additional charge. However, I was billed for the 2 additional days which I found to be very offensive. I will not use U-Haul in the future.

Rating:

1.0

Roaches in the cab. Had to exterminate my home and business. Still no reimbursement or follow up from the manager. Store responded poorly to the issue. Horrible experience.

Rating:

5.0

Second time at this location. Good service..

Rating:

5.0

Was very happy with everybody that helped me! Thank you

Rating:

5.0

Better customer service. The man at the counter was very rude and was trying to tell me that I wouldn't be able to get the back truck back within the two hour timeframe and he wasn't gonna let me rent the truck. I rented it for two hours because I knew what I had. He tried to send me to the third street location. Very rude and disconcerting

Rating:

5.0

The lights (brakes & turn signals) on the trailer stopped working about halfway through my trip.

Rating:

5.0

I will defiantly use this location again. Great staff!

Rating:

3.0

The environmental fee is a scam and should not be applied plus mileage rate should be lowered

Rating:

5.0

Nothing.

Rating:

4.0

Facility was clean and secure. Staff was knowledgeable but at times hard to locate if there was a question. Every time a call was made to talk to staff, call was “rolled over” to call center.

Rating:

1.0

We chose this particular storage facility because we saw that it had a loading dock in the back and that our unit would be close to it. When we pulled up to the loading dock, we saw some traffic cones on their sides and caution tape strewn around haphazardly, but we ignored it because--again--the loading dock was the only reason we chose this facility. While unloading, Evan Goode walked up to us and asked us to move our U-haul truck. We asked him why, and he told us that there would be construction done in that area very soon and the workers would need to get in the area. When I asked him when the workers were expected to arrive, he said "sometime this week." I could not believe it. When we asked if there was anything he could do, or if he could instead give us a call when the workers arrive, he began to debate us about the proper treatment of traffic cones, saying "what do you do when you see traffic cones on the street?" We asked him if we could finish up our load before leaving and he said that he couldn't wait around all day--it seemed as if he wanted to get home and didn't want to help us. As the conversation went on, he threatened to tow our vehicle if we did not move. We were forced to move our vehicle to the front, which was VERY far from our unit. The worst part is that after we left, we looked around back and saw that the construction workers had not even arrived yet. My wife and I moved out whole house together without any help, after I had injured my knees, and Evan found a way to make our lives even harder. In the future, I would recommend that Evan understand that people who are in the process of moving are usually not having a good time; they are hot and sweaty and tired and do not need extra stress. I would absolutely not recommend this facility to anyone.

Rating:

5.0

Everyone is very nice!

Rating:

5.0

Great value and service

Rating:

5.0

My door on my storage is broken but everything else is great 👍

Rating:

5.0

Everything went great

Rating:

5.0

Nothing

Rating:

5.0

Still waiting 5 days after for deposit money back. I call and nobody knows anything

Rating:

1.0

Was accused of not returning the dolly. Had to talk to customer service because someone never checked it in. Luckily the woman at the front desk was kind and helped address the situation.

Rating:

5.0

Trailer was available, reserved online, actual checkout when fast. Helpful service tech connected trailer to my hitch and checked wiring of brake lights, directional & tail lights operational.

Rating:

5.0

When everything goes the way it supposed to go you can't get any better than that.

Rating:

5.0

Surprised at speed and efficiency of staff , great experience

Rating:

5.0

I have been using Uhaul for several years and I have been extremely happy with the staff and friendliness that they have shown . I have recommended this place to friends and acquaintances.

Rating:

5.0

Just fantastic—

Rating:

2.0

Some of your employees are beyond rude. I will no longer be a customer here

Rating:

5.0

First time at this location and they have EVERYTHING! It's a huge location. We made an appointment, was in and out very quickly and the girl who handled our appointment was extremely friendly and professional. 10/10 definitely will be doing future business!

Rating:

4.0

Supply vehicles that are safe. The headlights needed to be replaced, the AC didn't work probably.

Rating:

5.0

The staff is very friendly and I'm always able to rent because their inventory is plentiful

Rating:

5.0

The young man who helped unhook the trailer from the van was very nice and helpful.

Rating:

5.0

No comments everything was perfect

Rating:

5.0

Rented 15' Truck. 110k miles on it. Drove 400+ miles. Constant wind whistle in truck cab while driving between 55-65 mph. Had to wear headphones to drown out noise. Brakes pulsated badly when applied and shimmy in steering wheel.

Rating:

3.0

Make sure the rear doors don't leak when raining

Rating:

5.0

Free dinner!

Rating:

5.0

Did well, I always rent from uhaul. Thsnks

Rating:

3.0

Trucks were not maintained. I had two trucks within a few days, both steering wheels seemed loose. I was afraid driving. I've used U-Haul over the years when I moved and they were never like that. The first I got was terrible to drive, and the second one the engine light came on and we had to return it. Neither truck should be on the road.

Rating:

5.0

Uhual was great. It pays to get insurance. A county vehicle pulled out and damaged my uhual and the insurance covered it. Uhual staff was friendly and nice. Over all A+ service!

Rating:

3.0

I never enjoy having to use Uhaul. Everything is overpriced and they find every reason to charge you vs any other store and the vehicles are the lowest quality you can find. We rented a truck from Home Depot not too long ago for a flat rate of $20. This was almost 4x that amount. And the vehicle didn't even have the same safety features the ones from Home Depot do.

Rating:

1.0

Left message for Richard Henry to follow up on with me.

Rating:

3.0

Truck was dirty especially the windshield and outside. There was a gas discrepancy that I brought to their attention.

Rating:

5.0

Girl helping out very friendly and effective. She even hitched the trailer, lifted that thing like a champ. I had a injury and was no to too much help.

Rating:

5.0

Did not appreciate confusion over direct payment from account. While I signed up in the beginning I and my contact person received several late payment calls.

Rating:

5.0

Staff Is Awesome, Fast And Able To Help With Any Questions I Had...Thank You!

Rating:

5.0

will be using them again in the near future. was in and out fast.

Rating:

5.0

Very friendly and helpful staff. Very easy and quick return process.

Rating:

5.0

All good Evan and others were great even bringing van to me with A/C on really appreciate this location as they always have what I need at the time and the location is great because the stores Close by to return items Ray S

Rating:

1.0

Have a contingency plan in place incase equipment breaks. We had 12 containers sitting in our driveway for over a week.

Rating:

4.0

I left something in the van I rented but have not been able to get in contact the store to inquire about it. Customer service even called the manager, but still no response.

Rating:

5.0

Thank you for great customer service!

Rating:

5.0

Was a little confused about the automated text message to scan the bar code when leaving the vehicle after hours. Believed the bar code was one the BUILDING and not the vehicle. :-) Excellent facility, excellent website (I work in IT), vehicle in superb condition, and a genuine pleasure to do business with you guys!!

Rating:

5.0

Bent fender well when trailer picked up. Did not impact my use though so ended up being OK. It was clean

Rating:

4.0

Drop off after hours not so great because i could not check in on line site was not loading and i could not do self check in horrible not a great idea

Rating:

5.0

This was my best experience with Uhaul. I have been to the Springfield Ohio location a few times, and always received subpar service. This location was happy to serve me and the customer service reps were all helpful. They appreciate your business here.

Rating:

5.0

It's as if they've gotten to know me at this location? I was in and out with the truck of my choice in 15 minutes. I couldn't be happier with my experience. Matt

Rating:

5.0

I appreciate Evan Good he was helpful, I appreciate having people who know the business.

Rating:

4.0

Couple of things: I'm anal about tire pressure so I checked the pressure on the truck. It was right on the money, good job. I had ordered 12 furniture blankets ($20) but I only got 6 and got refunded $5 instead of $10. The hand-truck in the back of the truck takes up useful space, so I removed it. They wanted to charge me $7 for the use of the dolly but I argued that I didn't use it, I just needed the space, and they didn't charge me. Overall, the truck worked out well.

Rating:

5.0

My possessions were in limbo for several months and this storage facility was a welcoming and secure location. Cora was extremely helpful in the checkout procedure and I will recommend this facility to others.

Rating:

5.0

Staff was very courteous. I was able to reserve a bin without issue. Lots of open space for truck.

Rating:

5.0

The young man that helped my husband was very friendly, polite and helpful. I think to show appreciation U-haul could give a veteran discount like so many others do these days to show a small appreciation for putting their lives on the line. My husband is a war veteran that fought for our rights and now has severe ptsd from things he's saw and had to do.

Rating:

5.0

Fast and easy reservation & check in!

Rating:

5.0

Easy access plenty of room and carts provided for loading and unloading

Rating:

4.0

It was great people were awesome just way too expensive for a little storage area. Not to mention the rates went up while I was using the unit so I ended up paying more than originally planned.

Rating:

4.0

Hard part with this location is the long line waits. A lot of people walking around but no one really assist the front counter.

Rating:

3.0

Very delayed response after Move out. I did move out online and even after 3 weeks also it's still in the process and getting calls, mails, and emails about the due amount.

Rating:

1.0

Dreaded having to go talk to any of the workers they did nothing but complain. If they were outside smoking a cigarette or a vape (right out front) and got “interrupted” by a customer they would rush through what ever needed to be done just so they could get back to hanging out outside. I would really recommend some training on being professional.

Rating:

5.0

The customer bathrooms can be cleaned a better and sanitized on regular basis..front desk peolplegreat and Chelsea was the best mgs. Ever!!!

Rating:

5.0

Cool 😎

Rating:

5.0

Very happy we chose to change our storage facility to U Haul!

Rating:

5.0

The staff there were incredible and always helpful!

Rating:

2.0

The building was completely unlocked and required no access code, the doors just opened as I walked up. There was no lock in my unit as I was told and paid for by my confirmation and the video I was sent. The unit seemed a lot smaller than 5X9X10.

Rating:

4.0

Staff was very pleasant and helpful and made sure we had a storage unit that was the correct size for our needs.

Rating:

5.0

I love U -Haul

Rating:

5.0

Storing in this facility was excellent and absolutely no issues or concerns on the safety and security of my items while there. My only concern was the close out of the unit at the end and the lack of response form anyone when inquiring about the status of my close out and needing assistance. This is the only reason why I marked "no" to staff being helpful and friendly.

Rating:

4.0

Upon reservation I gave all info however once arriving at facility I was asked again even after supplying my identification. I also corrected the spelling of my street, my email address and my phone number. After several hours passed I accessed my email receipt only to find those items were still incorrect. (The incorrect email address is still on my account) I drove back to the facility and told agent of the incorrect items and shortly thereafter my next email still was incorrect. What’s going on?

Rating:

5.0

Very nice and clean

Rating:

5.0

Excellent staff

Rating:

1.0

Some staff were very helpful with my account that wouldn’t allow me to go online and pay rent. The Manager Chelsea Holmann was disrespectful using foul language, calling me a liar when I went to her for help on more than 3 occasions to fix the IT problem keeping me from accessing my account. She told me to “make up addresses” and other information so she lacks honesty, certainly has NO INTEGRITY AT ALL. When calling to see the rent was paid since I lived out of town, I was hung up on, verbally abused and overall, he general staff was NOT KNOWLEDGEABLE at all as to how to do the job they were charged with doing, making it even more difficult. There were 2 young men who were always finding themselves apologizing for the problem with my account and doing a nice job. But unfortunately, they also felt the need to apologize for Chelsea’s lack of management and nasty behavior. Overall, I will NEVER EVER recommend nor use U-Haul again and will do everything I can to discourage anyone I know from using the Miamisburg U-Haul so they don’t have similar problems. As I stood for over an hour waiting to be helped because people were on smoke breaks, didn’t know how to handle storage issues or whatever the excuses were that day. Chelsea hires many who have her same disposition; gravely flawed… but she works well with those people. Unfortunate that customers suffer!

Rating:

1.0

Closure times need to be made clear by an associate because we got locked out of facility before finishing our move in

Rating:

5.0

Chelsea is WONDERFUL. We have been using this facility for all our rental and storage need for 5+ years now. She is friendly, completely competent, knowledgeable, and always has a smile. She goes above and beyond. Thanks we will be back again and again. 5 Stars!!!

Rating:

5.0

Convenient....

Rating:

3.0

They define need experienced staff. The manager had to keep helping the new workers. I was interrupted several times. Hopefully the staff ( mostly the ones at check in snd check out) won’t depend on the manager to do everyone’s job. I also called uhaul to get a truck last month and when I got there they said they had no tricks that went one way. No one offered me any other option but to pay my storage unit for me to pay another month. I drove two hours got off work for the whole move and then I got a call from customer service rep who just lectured me in stead of giving any apology for the staffs rudeness and unwillingness to help . The uhaul units are nice the areas are clean but the customer service is terrible. The manager Jeremy was helpful

Rating:

1.0

Brett was the nicest guy ever, he saved the day for uhaul. 2 guys in front of me walked out because of the manager and her mom, (Stephanie) I have never been talked to so rudely. The manager was so mean, I couldn’t believe how they were representing your company, it was aweful . Brett and customer service brought me back to uhaul. Although I would recommend anyone to go to that location, I would recommend a different one. I really would like to talk to someone about this. The manager and her mother will ruin that location. Everyone in there couldn’t believe how rude they are. 614 833 1259 also my move in date was the 29th not the 19th as they have on record

Rating:

1.0

The employees of my particular storage place we're terrible. Not helpful, rude, and tried to charge me later fees every month ever though I had autopay the whole time. Never will use you guys again.

Rating:

5.0

Everyone was helpful and amazing I really like Chelsea

Rating:

5.0

Best storage experience I’ve had.

Rating:

5.0

Everyone was very helpful and nice. I would recommend this store to anyone!

Rating:

5.0

Great Facility and very helpful and friendly staff I rent from them often

Rating:

4.0

The staff was very knowledgeable, friendly, polite, and professional.

Rating:

5.0

The office manager in the staff is excellent to work with they are very pleasant I asked for a better group of people going over everything that needs to be gone over got a great staff