Customer Reviews for U-Haul Moving & Storage of Miamisburg

Rating:

4.0

None

Rating:

5.0

very professional place. individual who assisted me was very helpful and knowledgeable. he was the one who pointed out that the brake system was hooked up wrong The U-haul agent assisting in the process was very professional and helpful and reassuring that I would be taken care of. Gave me a better feel for u-haul since I have other moves I will need to conduct in the near future

Rating:

5.0

Everything went smoothly for me.

Rating:

5.0

I got what I paid for & staff was friendly. Don't change anything keep doing that. Reliability is important to me.

Rating:

5.0

Check-in and Check-out was easy. I filled out everything online and uploaded my license. It was really easy and quick. Best time yet at this location; I've used them several times in the past.

Rating:

5.0

I tried to use your app and it was a horrible experience. I thought it would be faster than going into the lobby. Boy was I wrong. The truck i rented was nowhere near where the app said it would be. After I found the truck the person I was talking to on the app kept insisting on 2 contacts. I gave 1 but everyone else I know was working or sleeping. When i rent a car from Avis, they dont need 2 contacts. Why do you? I have rented from you about 20 times and never stolen a vehicle yet. The people at the store were extremely helpful. I'll never use your ridiculous app again. What a monumental waste of time.

Rating:

4.0

I was using the Mobil pickup option and had to wait to be “approved” once on-site and ready to go. You already had all of my information from when I made the reservation, the “approval” should have been completed before I arrived to speed up the process.

Rating:

5.0

Easy And Quick

Rating:

4.0

I don't like how you incessantly pushed the insurance.

Rating:

5.0

N/a

Rating:

4.0

Would recommend certain employees be more helpful. While one associate was happy to help me with my trailer the other barely helped my get it attached to the uhaul and refused to help me attach my car

Rating:

4.0

these folks were very nice and helpful. they answered all my questions and made me feel at home.

Rating:

5.0

People went out of their way to help me check out even in the rain.

Rating:

5.0

THE ONLINE PICKUP AND RETURN WAS HORRIBLE!! IT DIDN'T WORK AND IF IT WAS WORKING, IT WAS NOT USER FRIENDLY. ENDED UP WAITING AOBUT 25 MINUTES TO PICKUP TRUCK INSIDE, AND DROPPING IT OFF IN THE RAIN WASN'T FUN EITHER....... NOT HAPPY ABOUT WAISTING MY TIME WITH IT AND GETTING SOAKED!

Rating:

5.0

Nothing...,

Rating:

5.0

check out needs to be improved. The steps are not intuitive and require the attendant to explain each step

Rating:

3.0

Have all agents ready to work, cell phones away if customer awaits.

Rating:

5.0

Nothing

Rating:

5.0

I was having trouble getting my pass code to work. One of your employees took the time to help me at the keypad. They were very helpful and made sure it worked.

Rating:

5.0

The gentleman working the counter did a great job. He was the only one there and there was a line but he was very courteous and helpful to each customer. Great job.

Rating:

5.0

The young lady who waited on me was fantastic!

Rating:

4.0

They need more customer service reps, it seems to be a very busy location every time I'm in there and they never have enough employees on duty

Rating:

5.0

Extremely friendly and very helpful. If only everyone one was like this..

Rating:

1.0

Returned Uhaul on Saturday April 3 around 10:25am Was told to drop off in a specific spot and they would check it in and send an email receipt. Was called Monday April 5 at 3:30 asking if we was going to return it! Looks like Miamisburg Uhaul location didn't do their job on Saturday to check in or send email.

Rating:

2.0

Equipment was not walked by agent at time of pickup. 1st truck battery was dead and wouldn't start. My dolly and blankets were loaded on it by agent. I walked back inside informed agent. Had to wait in line again. Was given keys to a second truck. I was not given NEW paperwork for new truck. I was only handed keys to another truck at another location on the lot. Agent did not walk to new truck with me. I drove off completely forgetting my dolly and blankets and has to return to load them myself from 1st truck to second. What can be done to improve? Customer service. Take time to print new paperwork. I don't care what happened last night or how many repairs you have to do short handed.

Rating:

5.0

Leif (sorry if I spelled it wrong!) was great and extremely helpful!

Rating:

3.0

There were beer cans in my rental van.

Rating:

5.0

One issue with a rusty rim. All else aim.

Rating:

5.0

The two gentlemen David and Andrew were really helpful... They make a great team.. It was very crowded and they were kind to every customer. store number 869086

Rating:

4.0

The staff was great. The app gave me nothing but trouble. I could not check in to my initial reservation. It was after hours so I had to wait til the following day. Staff checked me in. Then the app would not accept my shared location or photo when I tried to return the vehicle. Finally a staff member checked me in. Lots of frustration and trouble and time wasted with no help online.

Rating:

4.0

The staff was fast, friendly, and helpful, but understaffed. Long lines and wait time due to under staffing.

Rating:

3.0

I had rented moving blankets and they were not in the truck. We had to go all the way back and ask for them. Big waste of our time.

Rating:

1.0

The person who waited on me did a good job. The problem I had was that the rental was set up over the phone and I was told someone in the shop could swap out my 2 5/16" ball with my 2" inch ball. (I asked twice to make sure) but when I got there I was told that the attendant didn't have the socket needed to get the job done. I had to go find the socket, which was difficult to locate. I ended up being late for own mothers funeral. Swapping a ball should be a provided service, especially when told you could do it. Someone at U-Haul should make sure staff has what they need to provide that service. Very unhappy!

Rating:

3.0

Seemed really disorganized... I'd rented an appliance dolly, which wasn't in the truck on arrival. After looking for one they found they had given it to another person despite my reservation... they did get one returned just before I left, so that's good but it was kind of a mess there.

Rating:

4.0

Friendly staff at the desk

Rating:

5.0

Excellent Customer Service,Well Behaved&Nicely Groomed Employees!!! Well lit&Clean Center& Parkin lot!!!

Rating:

5.0

Demarco and his colleague working 3/27 we’re very knowledgeable about services and very kind. I definitely will be back for for my future moves!

Rating:

1.0

When I was getting the trailer the young gentleman who hooked it up to me did it incorrectly which I didn't realize until I brought it back and the employee who disconnected it said this could have ben dangerous. Also they didn't log in the fact that I returned the trailer, which caused a total fiasco with my checking account that took two weeks to straighten out the charges that were incorrectly incurred. I told the employee on the phone that I would never ever do business with U-Haul again and would never recommend anyone else to do so.

Rating:

5.0

I had one of the worst experiences in my life and uhaul helped me so much and tried to make everything easier and I appreciate it so much. THANK YOU MIAMISBURG UHAUL FOR EVERYTHING

Rating:

5.0

Keep hiring staff like you have at Springboro Pike in Miami Township. Staff is always super nice and personable and equipment is always clean and ready.

Rating:

5.0

Great staff very polite. I didn't see any problems

Rating:

5.0

Customer service was excellent

Rating:

5.0

Different place i got one first time it was time it was great. Two years ago go one in middletown it was awful service. Dayton mall location keep up the good work.

Rating:

5.0

Make sure the receipt gets emailed. Mine wasn't.

Rating:

4.0

the return of the vehicle was still signed pre-covid. So there was a line of people waiting for "uhaul" to come out and check off our return. After 25 minutes I went into the store and was informed we were to just leave the keys and go. I had to go out and tell the others this information. Probably should be a sign.

Rating:

5.0

Easy to make reservations. Unlike other dealers, my vehicle is always there and always what I asked for. Have used several times and I am sure I will use again.

Rating:

4.0

My only issue was on my return of the truck, I went through all the steps on my phone several times, I tried sending the photos multiple times as the last step and it Just kept starting over from the first step. I gave up on the app after several attempts.

Rating:

5.0

The truck itself wreaked of cigarette smoke and air freshener.

Rating:

4.0

Attendents went out of their way to be helpful and provided excellent customer service. Very refreshing after having a horrible experience at the N. Reynolds RoD store in Toledo, Ohio.

Rating:

5.0

Uncomfortable just leaving the truck in the line, but I guess it works out. would perfer to give the key to a person

Rating:

5.0

Excellent experience

Rating:

4.0

I was on a tight time schedule and when I picked up the vehicle, there was only 1/4 tank of gas in it. I didn't have time to stop on the trip but had to take time to do so and was late for my arrival at the destination. I was less than impressed by this.

Rating:

3.0

no comment, all good

Rating:

4.0

My only suggestion is to have another person available to work at the front desk when business starts to pick up.

Rating:

5.0

Chelsea and her staff is always helpful and quick to resolve issues. The facility is top notch!

Rating:

1.0

Horrible experience, won’t be using you again. Spent countless hours on the phone being tossed from person to person because they have no clue what they’re doing or no access to resolve me issues the first time.

Rating:

5.0

When my Father died Christmas morning of 2019, we had until new year’s 2020 to clear everything out of his place. Being able to place his stuff in storage made it much easier. Just didn’t think it would take a year to finally go through everything! Thanks for making 2020 easier!

Rating:

5.0

This unit provided me exactly what I needed as my life went through several transitions in 2 years. I wasn’t ready for all my items until now and I’m glad I didn’t throw everything away or give it away . Chelsea was helpful all along the way . They made it as simple as possible.

Rating:

2.0

Out of 3 staff members 1 was nice Kelli was her name others not professional

Rating:

1.0

The staff is rude in the lying

Rating:

5.0

Your service was top notch. I decided to utlilize some space in my apartment for the small amount of storage stuff in order to save money.

Rating:

1.0

Spent an hour on the phone to try to do an online move in, they said everything was good to go. I loaded up my truck then couldn’t get in because they never sent me the access code, so I had to go unload the truck in my dads garage, which he was not happy about. Then I called to figure it out the day after and they didn’t even have my reservation and I had to do the whole process over again.

Rating:

5.0

Great customer service, I really appreciate the staff and their willingness to help. Thank you

Rating:

5.0

Great customer service, clean facilities, secure and convenient

Rating:

5.0

Thabk you for everything we really appreciate it

Rating:

1.0

Security systems were faulty, access doors did not work properly.

Rating:

5.0

I have always received excellent service for many years.

Rating:

2.0

There was one young man who was ALWAYS helpful. Otherwise the rest of the staff I encountered seemed disinterested in providing customer service. In addition, the call center (800 number) wait is HORRIBLE and they are not well-informed about the local facility. You cannot get thru directly on the local number. They do not answer the phone. One time someone picked up and hung up on me. Despite liking the indoor storage facility the outside of the back entrance ALWAYS had a significant amount of trash around it.

Rating:

5.0

Was happy with the unit. It was a little pricey but I needed the space and didn’t have the time to shop around.

Rating:

3.0

The cost is more than other storage areas

Rating:

3.0

Very expensive for a tiny space, After hours access not clear at all. People hanging out in parking lots late at night

Rating:

4.0

The location was well secured however the climate controlled area was dim with poor lighting.

Rating:

5.0

We received great service from Chelsea. Andrew was also very friendly and helpful when we had a small glitch when we initially checked in. We recommend this particular UHaul store to all of our friends. Chelsea and her team provide outstanding service.

Rating:

5.0

As all ways, I receives good customer services every time.

Rating:

5.0

Second experience and had excellent customer service each time.

Rating:

5.0

The young lady was very pleasant to work with and the manager spoke to us as well. Good staff of people.

Rating:

5.0

I wish you would do something for customer appreciation and loyalty...

Rating:

5.0

Again a top notch experience.

Rating:

2.0

My unit was not ready for my move in and I could not get ahold of anyone to help me. Storage at the place is fine. Nothing particularly special about it. I wish the communication was better.

Rating:

5.0

The lady that helped us was amazing and answered all questions and concerns. 💯

Rating:

3.0

Never staff in office when you need them other than that great storage unit decent sizes for the prices.

Rating:

3.0

The swipe card alarm was nothing working Saturday May 30 & 31, 2020. Needs to be fixed ASAP. I can’t find where to give my insurance information. COVID 19 set up forces you to give your information in front of the other customers. That is not professional customer service. Need a better set up.

Rating:

5.0

The guy who helped me and my mom was so helpful and very pleasant! I am very pleased about having the best customer service ever! I will recommend you guys to all my friends!

Rating:

5.0

Chelsea and her team were incredible and made each step of the process so easy. We had never before used a storage facility with you, but now we will do so at every opportunity and will continue to recommend your services. WOW. Jay Ratliff iHeart Media

Rating:

5.0

Impressed by the security measures.

Rating:

1.0

Website fail to process payments, multiple lockouts, multiple calls, multiple times late fees refunded. They WERE. Then the facility manager put my card on autopay without consent. That's goodbye.

Rating:

4.0

The man that waited on me when I went to pick the truck up she went above and beyond his job I really don't know his name mine is Denise Adams so you can look it up and see who waited on me during the

Rating:

5.0

This is a very nice storage facility. Clean units, bathrooms were clean all the time. Prices went up $10 over two years. Access hours are decent. I would definitely use this facility again

Rating:

5.0

This is the second uhaul storage facility that I have used. This one is immaculate compared to the facility I used in Huber Heights Ohio. I almost didn't go with uhaul storage after that experience.

Rating:

4.0

The staff were very helpful

Rating:

5.0

Friendly staff and very helpful

Rating:

5.0

This location is very well maintained. The staff are super friendly and helpful. I use them for all my rentals and wouldn’t go anywhere else.

Rating:

1.0

Difficult to get a hold of staff, was sent to call center when I called in asking if a lock which was left on my unit was cut off yet. Delayed my move due to previous lock still being on unit.

Rating:

5.0

A pleasure to deal with all at Uhaul.

Rating:

5.0

great location! Would rent here again. Helpful, kind, and professional

Rating:

5.0

Awesome team and facility.

Rating:

3.0

No Refunds. Disappointed!

Rating:

1.0

Because of management and corporates lack of power against harassment. I called police but decided not to file a police report.

Rating:

5.0

Very impressed by the cleanliness and brightness of the facility.

Rating:

5.0

U-Haul Moving & Storage of Miamisburg

Rating:

5.0

Outstanding storage. Good value

Rating:

5.0

very quick and painless great security.

Rating:

4.0

I had no issues and thought highly of this location. Only complaint is on move out. I had 2 boxes that had been destroyed by a water leak from ceiling. They contained 2 brand new pair of work boots.

Rating:

5.0

Storage unit I had was clean.

Rating:

5.0

Yes ill always use U-Haul and always have Used U-Haul. 💕 I recomended UHaul to a gentleman just Yesterday Mr. Andrew and Staff was perfect and helpful. Thx U-Haul! 💕

Rating:

5.0

We needed storage at the last minute on a Sunday and Uhaul was available with indoor climate controlled units. They quickly set up up and met all our needs. Recommend them highly

Rating:

5.0

Great, friendly staff and management!

Rating:

4.0

Wasn't aware that the storage unit wasn't pro-rated when vacatting.

Rating:

5.0

Rental process and storage facility were easy simple.

Rating:

5.0

rocks

Rating:

5.0

Excellent

Rating:

4.0

Overall things worked out ok.

Rating:

5.0

Have used this facility several times. Staff have always been very helpful and friendly. Would recommend to everyone that is moving or in need of a storage space!

Rating:

5.0

Great team and amazing job even with systems being messed due to the most recent storm. Great job and I'll always recommend your facilities

Rating:

4.0

Zzzzzzzzzxxxxxxzzzzzzzxxo

Rating:

5.0

It took a little long to sign up and check out for a unit, but the one helping me was new, so considering that, it wasn’t too bad. Everyone was very nice there

Rating:

5.0

Helpful staff, clean and secure units! Would definitely recommend to any one who wants to rent a storage space!

Rating:

4.0

Very helpful and friendly

Rating:

2.0

I reserved self-storage unit back on 4-18-19 (Conf. #: 869086-00101964) for Move-in on 5-9-19. When arrived found that my reservation/order did not hold the storage unit or rate quoted. Paid higher!

Rating:

5.0

Customer service guys were excellent and very helpful.Storage unit is spacious and clean. Flatbed at door are a Plus!! Would highly recommend this place!

Rating:

4.0

Nice and helpful employees

Rating:

5.0

Excellent service and a very clean facility!

Rating:

1.0

Horrible service! I called the 800 number to complain in detail about the service!

Rating:

5.0

Very understanding and helpful staff

Rating:

5.0

Great service 👍

Rating:

5.0

The reason why we left was my daughter moved out. We knew we were only going to use it a short time. Thanks

Rating:

5.0

Friendly and helpful

Rating:

5.0

Pleasant helpful staff. Clean and secure storage.

Rating:

5.0

Thank you

Rating:

5.0

Was very helpful.

Rating:

5.0

Clean and easy access

Rating:

5.0

Very friendly and prompt service

Rating:

5.0

Very friendly staff and extremely helpful.

Rating:

5.0

Great Staff ,Especially Chelsea very helpful an commited to running a great storage location thank you. Tony Haught

Rating:

5.0

Very professional

Rating:

5.0

Nice place.

Rating:

3.0

We were charged more per mile for truck then we were told and didn't find out till we paid. The lock for building have been messed up so we haven't been able to access building during proper hours.

Rating:

5.0

Staff at the Miamisburg location is very nice. Facility is extremely clean. Hope to not need storage space again, but if I do, I would go back.

Rating:

2.0

I was in jail and I was told by someone on the phone would keep my things until December I come home to discover that you guys sold my stuff for $37 and I have absolutely nothing thanks so much

Rating:

4.0

Very pleased with the uhaul rep that assisted me.

Rating:

5.0

We were only there for a couple months but was very clean and secure.

Rating:

5.0

Excellent Service as usual I run in many times I've never had no problems U-Hauls the best

Rating:

5.0

Fast and friendly

Rating:

5.0

THANK YOU CHELSEA

Rating:

5.0

Had a very good experience. Would reccomend to anyone with no problem.

Rating:

5.0

Professional and friendly

Rating:

5.0

My storage needs were met with Uhaul! They had everything I needed, and everything was convenient.

Rating:

4.0

Thanks

Rating:

4.0

It was frustrating to call a out-of-town number and to be transferred several times to get to the local number.

Rating:

5.0

Very professional and were able to answer all of our questions.

Rating:

5.0

By far the best maintained and cleanest storage facility around, also a GREAT value!

Rating:

5.0

Friendly staff and easy access. The temperature control is perfect. Very clean and security is awesome.

Rating:

5.0

I appreciate the cleanliness and security system in protecting my personal items. The staff has always been extremely friendly and helpful and very willing to accommodate me. Thank you so much!

Rating:

5.0

great service

Rating:

4.0

The only thing that bothers me is that I was under the understanding that I would be able to get a refund if I got my storage unit empty earlier than the month and then I find out on the day I move no

Rating:

5.0

My son and fiance moved out of state and used two of your moving crates, the savings was HUGE compared to the popular movers, I'm going to use Uhaul when I move in a couple years!

Rating:

5.0

They are the best in costumer service satisfaction

Rating:

5.0

Awesome facility!

Rating:

5.0

I had no problems and was helped quickly and easily.

Rating:

4.0

When paying for 24hr access, limiting the access point to a single wide door really limits my ability to move larger items. Suggest adding security protocol to the badge swipe to allow double door use

Rating:

5.0

G

Rating:

5.0

My family and I had been in an apt fire & the Uhaul employees were very compassionate and kind to us. Couldn't have asked for better service!

Rating:

4.0

Excellent helpful staff. Limited only by the hours they can provide.

Rating:

5.0

Everything was excellent, staff was always friendly

Rating:

5.0

They did everything great and were always helpful with any and all questions that I had

Rating:

5.0

Friendly helpful staff. By far, our favorite UHaul Rental dealership.

Rating:

5.0

People were friendly and knowledgable.

Rating:

5.0

Helpful and friendly staff.

Rating:

5.0

Everyone was very friendly and customer friendly. They seem to enjoy their jobs also.

Rating:

5.0

Everyone there was very friendly and professional. I’ve used this facility for truck rental and storage. Highly recommend!

Rating:

4.0

Great manager and staff

Rating:

4.0

need later hours

Rating:

5.0

Great facility and even better staff. Everyone was professional and friendly. Staff was very helpful when renting a truck and locker for a cross country move.

Rating:

4.0

We were always well received by the employees. The lights went out while we were in our storage before we were finished recently, but that's the only incident we ever had.

Rating:

5.0

Love the staff

Rating:

4.0

Moving in was easy and the move out process was easy also. Friendly staff.

Rating:

5.0

Excellent customer care services!

Rating:

4.0

Do something about the mice! Make tenants have their bait station refilled periodically. I was there for 18 months and no one ever offered to maintain it. I cleaned up mouse droppings upon move-out.