Customer Reviews for U-Haul Moving & Storage of Miamisburg

4318 reviews

234 Springboro Pike   Miamisburg, OH 45449

(937) 660-8417

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(937) 660-8417

234 Springboro Pike
Miamisburg, OH 45449

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

It has been good except for a few staff getting nasty talking to me over something another staff member did and said to me!!

Greg P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ron m.  |  Overall Experience 
Rating:
3.0

There was no lock in storage but I did go upfront to receive

Jade S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Heather T. 
Rating:
5.0

Always professional.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Donine O. 
Rating:
5.0

This location was great, however when ordering more than 10 days in advance and you say a specific truck is available, the expectation is you get that specific truck and at the agreed upon location. This was the third location I had to go to and a couple hours later to get the specific truck I ordered 10 days earlier. That's unacceptable and terrible business practice.

KEITH L. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

The staff was extremely helpful and patient answering all my questions

Jason R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Todd B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GARRY H. 
Rating:
1.0

This rental was a complete mess. My reservation was for a 5 x8 trailer to be picked up at 10:00 AM in Springfield OH, when I arrive, I was told that they did have a trailer for me and that my reservation had been changed to a location in Urbanna Ohio, After calling them, they informed me that they had no trailers in and could not reach the renter who was to return the one that I was supposed to get. I called the national number and after 45 min. on hold I finally got to talk to someone who said they could not help me and transferred me to regional scheduler. They informed me that the only trailer or small truck they could get was at Miamisburg OH which was 40 miles away and they would arrange for me to get this larger trailer at the smaller trailer rate. When I arrived the dealer was not informed of the reduced rate causing me to insist they give it to me they finally agreed. After get going thru all of this my move took me over 4 hours than it should have and caused me to drive 80 miles further that I should have. In checking my emails I was informed of this change At 10:59PM on Saturday night, long after I would have an the ability to make different plans. I had reserved this trailer On 4/29/2021 and to inform me at such a late date of Changes on you part is totally unprofessional. Also the dealer in Springfield had trailers in his lot but said that he could not let me have one because they were for local only. I will not consider Uhaul for a up coming move that I will be scheduling and will not recommend Uhaul to anyone.

Robert E. 
Rating:
1.0

Manager and team were disorganized and didn't have any sense of good customer service. I had Done the pre- check in and still waited 45 min to get my truck. At one point the entire team manager and all were outside with no one helping customers inside. The manager does not have any idea on how to manage this location. Worst Uhaul I have ever done business with.

Joel W. 
Rating:
5.0

Customer did not leave a comment.

ANOOP KUMAR M. 
Rating:
5.0

Customer did not leave a comment.

Shay B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
3.0

Great location. Facility etc but way understaffed! Could use more employees especially right before the weekend when many are moving etc

Jeff S. 
Rating:
5.0

We had trouble on multiple phones on getting the find my location work. Need a stronger wi - fi signal.

DALE B. 
Rating:
5.0

Customer did not leave a comment.

Brandon D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

The location and staff are great, this my high ratings for this store. However, my experience with UHaul online reservation was HORRIBLE! I booked two days prior with a "GUARANTEED" reservation, only to be called two hours prior to my pickup time telling me the location couldn't honor the reservation. They transferred my reservation to another store; however, this resulted in additional mileage and additional that wasn't planned for. Bottom line:. Stores and staff are great; however, UHaul Corporate totally botched my reservation and certainly didn't live up to their Gaurente. Please contact me if I can help provide additional information, including my original reservation confirmation that certainly wasn't honored.

ROBERT L. 
Rating:
5.0

Very clean and well sanitized equipment and prompt, friendly service!

AMY H. 
Rating:
5.0

David went out of his way to help me.

FOREST W. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Customer did not leave a comment.

MARIO P. 
Rating:
5.0

Quick and easy.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Great Customer service would highly recommend this store

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

Samuel T. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH H. 
Rating:
4.0

I ran to the 26' truck ran really rough at everything was good the person who check me with excellent

KIMBERLY Z. 
Rating:
5.0

Customer did not leave a comment.

BARBARA B. 
Rating:
4.0

Customer did not leave a comment.

LELAND P. 
Rating:
4.0

There was some things that needed fix on u haul such as windshield wipers were bad and side view mirror on passenger side was broken

JOHN S. 
Rating:
1.0

Overcharged for the truck, only kept for a day but charged for 2 days. Charged me for a dolly and furniture pads I did not use. Would not recommend.

KUMIKO T. 
Rating:
5.0

Always great to work with Chelsea and the crew.

MIKE M. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
4.0

Excellent job identifying a substitute vehicle within 30minutes of my appointment to keep me on schedule

KENNETH A. 
Rating:
5.0

I am very satisfied with you customer service! The original truck I picked up did not have a ramp so I had to return and swap out trucks. The process was so quick and convenient!!! I will be returning and referring your location to ALL my family and friends! Again thank you so much! 🙏

BRYAN R. 
Rating:
5.0

They are set up very nicely! It's so convenient, and it makes for an easy drop-off experience. Also, the manager there was able to help fix the issue that came up due to the pick-up location's error. Will definitely be back to this location!

Jeremy W. 
Rating:
5.0

Customer did not leave a comment.

elisia H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LATONYA M. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
2.0

The equipment requested was not on the truck per contract, as expected. The team of moving help was insufficient for the items to be moved and we were promised an email receipt which we still have not received. The truck was “returned” in the system over 2 hours after we returned the truck to the site. Miserable experience with inadequate staff.

Michelle R. 
Rating:
5.0

Staff was super pleasant and helpful! The storage unit was great and we really appreciated the tour of the facility since it was so big.

Racheal R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LORETTA L.  |  First Impressions 
Rating:
5.0

Only thing was a lock wasn't there. Waited to be assisted for more than 8 minutes.

MING Y.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Brent S. 
Rating:
5.0

Continue what your doing. Fast friendly customer service. The IT portion seems a little wonky sometimes but I don't know how you fix that. Love the mobile app!

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Ronnie D. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
4.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

The gentleman that checked me out was so kind! There was a lady ahead of me that was in hysterics and he went above and beyond for her as well as keeping me alerted that he was doing his best to help me too. I was very proud of his work ethic as a mom of sons :) everything went smoothe except the self check in and out. Their website is glitchy!

DEBORAH M. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

CARRIE N. 
Rating:
5.0

Customer did not leave a comment.

brandon B. 
Rating:
5.0

Customer did not leave a comment.

TYLER D. 
Rating:
4.0

Customer did not leave a comment.

LAURA B. 
Rating:
1.0

Guy didn't check my trailer in for three days after I brought it back. Had to see the owner why I was charged 4x. Smh

BRITTANY S. 
Rating:
1.0

Location says they're open until 10pm, planned to return at 8pm but they were closed already by 7pm. Ended up returning the next day and being charged an extra 40 dollar fee even if they said I can return it the next day.

Adhel Christian M. 
Rating:
5.0

Customer did not leave a comment.

DEMETRIA H. 
Rating:
4.0

Customer did not leave a comment.

Herbert N. 
Rating:
2.0

The call center needs more staff to answer phone calls. Being on hold for over an hour and then U-Haul's company phone system shuts down is highly unacceptable in today's competitive rental market. The app wasn't working correctly when I dropped off the van and spent too much of my valuable time to check in the van over the phone.

Lori T. 
Rating:
1.0

I couldn't book from your website for three days. I went to the location and they couldn't book it due to computer problems. I finally called and booked but wasn't given the best price -- the quote started at $350-ish and then kept going down to the $99 and 344 miles offered online, which I couldn't get to process myself online or I wouldn't have called. One employee sitting at the counter wouldn't wait on us because she was too busy looking at her phone. Then, she intentionally ignored another employee when she spoke to her and asked her to hand her the receipt when we went to pickup the vehicle. The employee even tapped her to get her attention with no response. Not world class service.

Sheri S. 
Rating:
5.0

Customer did not leave a comment.

RICH B. 
Rating:
5.0

This store was amazing. Easy and quick drop off. They also inspected and tightened my tow ball when I mentioned I thought it might have loosened during my trip.

Richard T. 
Rating:
1.0

I had a reservation to pick up a trailer at 2pm. When I arrived at 1:45pm, I was told the trailer was not there and they would have to go pick one up at another location all the way across town. This is unacceptable, since I checked in the day before my reservation AND prepaid. I had to wait over an hour for them to finally get the trailer, which pushed my very tight schedule back. They should have been more prepared and already had that trailer before my confirmed time slot of 2pm.

Kelly C. 
Rating:
5.0

Did a great job. My trailer was ready to go.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH B. 
Rating:
5.0

Customer did not leave a comment.

david p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

isaac P. 
Rating:
1.0

They charged me extra 6 dollars. I drove truck for 8 miles are returned it I filled up gas. But again they charged to extra money. This is really bad service

SAI KRISHNA PRAS J. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

SHCONYA G. 
Rating:
4.0

None

diana F. 
Rating:
5.0

very professional place. individual who assisted me was very helpful and knowledgeable. he was the one who pointed out that the brake system was hooked up wrong The U-haul agent assisting in the process was very professional and helpful and reassuring that I would be taken care of. Gave me a better feel for u-haul since I have other moves I will need to conduct in the near future

MICHAEL S. 
Rating:
5.0

Everything went smoothly for me.

Matthew B. 
Rating:
5.0

I got what I paid for & staff was friendly. Don't change anything keep doing that. Reliability is important to me.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Customer did not leave a comment.

TERESAFERDELMAN W. 
Rating:
5.0

Customer did not leave a comment.

SANDRA J. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY M. 
Rating:
5.0

Check-in and Check-out was easy. I filled out everything online and uploaded my license. It was really easy and quick. Best time yet at this location; I've used them several times in the past.

Michelle J. 
Rating:
5.0

I tried to use your app and it was a horrible experience. I thought it would be faster than going into the lobby. Boy was I wrong. The truck i rented was nowhere near where the app said it would be. After I found the truck the person I was talking to on the app kept insisting on 2 contacts. I gave 1 but everyone else I know was working or sleeping. When i rent a car from Avis, they dont need 2 contacts. Why do you? I have rented from you about 20 times and never stolen a vehicle yet. The people at the store were extremely helpful. I'll never use your ridiculous app again. What a monumental waste of time.

William C. 
Rating:
4.0

I was using the Mobil pickup option and had to wait to be “approved” once on-site and ready to go. You already had all of my information from when I made the reservation, the “approval” should have been completed before I arrived to speed up the process.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

kay a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Easy And Quick

Sherrie F. 
Rating:
4.0

I don't like how you incessantly pushed the insurance.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
5.0

N/a

JAZ'ANAY P. 
Rating:
4.0

Would recommend certain employees be more helpful. While one associate was happy to help me with my trailer the other barely helped my get it attached to the uhaul and refused to help me attach my car

MELISSA B. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT G. 
Rating:
4.0

these folks were very nice and helpful. they answered all my questions and made me feel at home.

Patrick M. 
Rating:
5.0

People went out of their way to help me check out even in the rain.

RUBY B. 
Rating:
5.0

THE ONLINE PICKUP AND RETURN WAS HORRIBLE!! IT DIDN'T WORK AND IF IT WAS WORKING, IT WAS NOT USER FRIENDLY. ENDED UP WAITING AOBUT 25 MINUTES TO PICKUP TRUCK INSIDE, AND DROPPING IT OFF IN THE RAIN WASN'T FUN EITHER....... NOT HAPPY ABOUT WAISTING MY TIME WITH IT AND GETTING SOAKED!

BOBBY P. 
Rating:
5.0

Nothing...,

Linda S. 
Rating:
5.0

check out needs to be improved. The steps are not intuitive and require the attendant to explain each step

JAMES M. 
Rating:
3.0

Have all agents ready to work, cell phones away if customer awaits.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

Antoine A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

CHARLENE G. 
Rating:
4.0

Customer did not leave a comment.

GLENN B. 
Rating:
5.0

Nothing

marc K. 
Rating:
5.0

I was having trouble getting my pass code to work. One of your employees took the time to help me at the keypad. They were very helpful and made sure it worked.

Samuel B.  |  Online Move In 
Rating:
5.0

The gentleman working the counter did a great job. He was the only one there and there was a line but he was very courteous and helpful to each customer. Great job.

LESA C. 
Rating:
5.0

The young lady who waited on me was fantastic!

ROBIN C. 
Rating:
5.0

Customer did not leave a comment.

Jared S.  |  Overall Experience 
Rating:
4.0

They need more customer service reps, it seems to be a very busy location every time I'm in there and they never have enough employees on duty

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Cathy D.  |  Overall Experience 
Rating:
5.0

Demarco and his colleague working 3/27 we’re very knowledgeable about services and very kind. I definitely will be back for for my future moves!

Toni S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff W.  |  Overall Experience 
Rating:
5.0

Chelsea and her staff is always helpful and quick to resolve issues. The facility is top notch!

Mike M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicholas l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wende W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JALESSA J.  |  Overall Experience 
Rating:
1.0

Horrible experience, won’t be using you again. Spent countless hours on the phone being tossed from person to person because they have no clue what they’re doing or no access to resolve me issues the first time.

Tiffany V.  |  Overall Experience 
Rating:
5.0

When my Father died Christmas morning of 2019, we had until new year’s 2020 to clear everything out of his place. Being able to place his stuff in storage made it much easier. Just didn’t think it would take a year to finally go through everything! Thanks for making 2020 easier!

Sheri F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reginald W.  |  Overall Experience 
Rating:
5.0

This unit provided me exactly what I needed as my life went through several transitions in 2 years. I wasn’t ready for all my items until now and I’m glad I didn’t throw everything away or give it away . Chelsea was helpful all along the way . They made it as simple as possible.

Anna H.  |  Overall Experience 
Rating:
2.0

Out of 3 staff members 1 was nice Kelli was her name others not professional

joel w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

whitney p.  |  Overall Experience 
Rating:
1.0

The staff is rude in the lying

BIENVENUESYLVIA R.  |  Overall Experience 
Rating:
5.0

Your service was top notch. I decided to utlilize some space in my apartment for the small amount of storage stuff in order to save money.

DESIRIA G.  |  Overall Experience 
Rating:
1.0

Spent an hour on the phone to try to do an online move in, they said everything was good to go. I loaded up my truck then couldn’t get in because they never sent me the access code, so I had to go unload the truck in my dads garage, which he was not happy about. Then I called to figure it out the day after and they didn’t even have my reservation and I had to do the whole process over again.

Tiffany V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roxane P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

herbert s.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

frankie p.  |  Overall Experience 
Rating:
5.0

Great customer service, I really appreciate the staff and their willingness to help. Thank you

Rick S.  |  Overall Experience 
Rating:
5.0

Great customer service, clean facilities, secure and convenient

Rick S.  |  First Impressions 
Rating:
5.0

Thabk you for everything we really appreciate it

brinna m.  |  Overall Experience 
Rating:
1.0

Security systems were faulty, access doors did not work properly.

Mark R.  |  Overall Experience 
Rating:
5.0

I have always received excellent service for many years.

Kathy B.  |  Overall Experience 
Rating:
2.0

There was one young man who was ALWAYS helpful. Otherwise the rest of the staff I encountered seemed disinterested in providing customer service. In addition, the call center (800 number) wait is HORRIBLE and they are not well-informed about the local facility. You cannot get thru directly on the local number. They do not answer the phone. One time someone picked up and hung up on me. Despite liking the indoor storage facility the outside of the back entrance ALWAYS had a significant amount of trash around it.

Patricia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kim t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christain S.  |  First Impressions 
Rating:
5.0

Was happy with the unit. It was a little pricey but I needed the space and didn’t have the time to shop around.

DAVID A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica W.  |  First Impressions 
Rating:
3.0

The cost is more than other storage areas

Alan S.  |  Overall Experience 
Rating:
3.0

Very expensive for a tiny space, After hours access not clear at all. People hanging out in parking lots late at night

Joseph B.  |  Overall Experience 
Rating:
4.0

The location was well secured however the climate controlled area was dim with poor lighting.

Mary K.  |  Overall Experience 
Rating:
5.0

We received great service from Chelsea. Andrew was also very friendly and helpful when we had a small glitch when we initially checked in. We recommend this particular UHaul store to all of our friends. Chelsea and her team provide outstanding service.

Kevin K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JULIE S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

daishawan r.  |  Overall Experience 
Rating:
5.0

As all ways, I receives good customer services every time.

Kathy B.  |  First Impressions 
Rating:
5.0

Second experience and had excellent customer service each time.

Frank L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brionna K.  |  Overall Experience 
Rating:
5.0

The young lady was very pleasant to work with and the manager spoke to us as well. Good staff of people.

Lawrence W.  |  First Impressions 
Rating:
5.0

I wish you would do something for customer appreciation and loyalty...

Sean F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria M.  |  Online Move In 
Rating:
5.0

Again a top notch experience.

THOMAS S.  |  Overall Experience 
Rating:
2.0

My unit was not ready for my move in and I could not get ahold of anyone to help me. Storage at the place is fine. Nothing particularly special about it. I wish the communication was better.

Charles H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DENNIS S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher S.  |  Online Move In 
Rating:
5.0

The lady that helped us was amazing and answered all questions and concerns. 💯

James H.  |  First Impressions 
Rating:
3.0

Never staff in office when you need them other than that great storage unit decent sizes for the prices.

Cliff K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

beverly j.  |  First Impressions 
Rating:
3.0

The swipe card alarm was nothing working Saturday May 30 & 31, 2020. Needs to be fixed ASAP. I can’t find where to give my insurance information. COVID 19 set up forces you to give your information in front of the other customers. That is not professional customer service. Need a better set up.

Tammy N.  |  First Impressions 
Rating:
5.0

The guy who helped me and my mom was so helpful and very pleasant! I am very pleased about having the best customer service ever! I will recommend you guys to all my friends!

Shauntee B.  |  First Impressions 
Rating:
5.0

Chelsea and her team were incredible and made each step of the process so easy. We had never before used a storage facility with you, but now we will do so at every opportunity and will continue to recommend your services. WOW. Jay Ratliff iHeart Media

Lauren K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monsita C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

natalie r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann O.  |  First Impressions 
Rating:
5.0

Impressed by the security measures.

Monsita C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlean M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bradley B.  |  First Impressions 
Rating:
1.0

Website fail to process payments, multiple lockouts, multiple calls, multiple times late fees refunded. They WERE. Then the facility manager put my card on autopay without consent. That's goodbye.

brian h.  |  Overall Experience 
Rating:
4.0

The man that waited on me when I went to pick the truck up she went above and beyond his job I really don't know his name mine is Denise Adams so you can look it up and see who waited on me during the

denise a.  |  First Impressions 
Rating:
5.0

This is a very nice storage facility. Clean units, bathrooms were clean all the time. Prices went up $10 over two years. Access hours are decent. I would definitely use this facility again

jeremiah w.  |  Overall Experience 
Rating:
5.0

This is the second uhaul storage facility that I have used. This one is immaculate compared to the facility I used in Huber Heights Ohio. I almost didn't go with uhaul storage after that experience.

Brooke R.  |  Overall Experience 
Rating:
4.0

The staff were very helpful

Richard S.  |  Overall Experience 
Rating:
5.0

Friendly staff and very helpful

John K.  |  Overall Experience 
Rating:
5.0

This location is very well maintained. The staff are super friendly and helpful. I use them for all my rentals and wouldn’t go anywhere else.

Denise S.  |  Overall Experience 
Rating:
1.0

Difficult to get a hold of staff, was sent to call center when I called in asking if a lock which was left on my unit was cut off yet. Delayed my move due to previous lock still being on unit.

Vincent W.  |  Overall Experience 
Rating:
5.0

A pleasure to deal with all at Uhaul.

Lizbeth T.  |  First Impressions 
Rating:
5.0

great location! Would rent here again. Helpful, kind, and professional

Zachary G.  |  Overall Experience 
Rating:
5.0

Awesome team and facility.

brenda w.  |  Overall Experience 
Rating:
3.0

No Refunds. Disappointed!

Dante C.  |  Overall Experience 
Rating:
1.0

Because of management and corporates lack of power against harassment. I called police but decided not to file a police report.

Russell L.  |  Overall Experience 
Rating:
5.0

Very impressed by the cleanliness and brightness of the facility.

Robert W.  |  Overall Experience 
Rating:
5.0

U-Haul Moving & Storage of Miamisburg

brian g.  |  Overall Experience 
Rating:
5.0

Outstanding storage. Good value

Francis M.  |  Overall Experience 
Rating:
5.0

very quick and painless great security.

Russell L.  |  First Impressions 
Rating:
4.0

I had no issues and thought highly of this location. Only complaint is on move out. I had 2 boxes that had been destroyed by a water leak from ceiling. They contained 2 brand new pair of work boots.

Jeff B.  |  Overall Experience 
Rating:
5.0

Storage unit I had was clean.

Christian K.  |  Overall Experience 
Rating:
5.0

Yes ill always use U-Haul and always have Used U-Haul. 💕 I recomended UHaul to a gentleman just Yesterday Mr. Andrew and Staff was perfect and helpful. Thx U-Haul! 💕

DANEILIA T.  |  Overall Experience 
Rating:
5.0

We needed storage at the last minute on a Sunday and Uhaul was available with indoor climate controlled units. They quickly set up up and met all our needs. Recommend them highly

debra A.  |  First Impressions 
Rating:
5.0

Great, friendly staff and management!

Danielle T.  |  Overall Experience 
Rating:
4.0

Wasn't aware that the storage unit wasn't pro-rated when vacatting.

thomas n.  |  Overall Experience 
Rating:
5.0

Rental process and storage facility were easy simple.

Kenneth G.  |  First Impressions 
Rating:
5.0

rocks

Dean d.  |  Overall Experience 
Rating:
5.0

Excellent

brian g.  |  First Impressions 
Rating:
4.0

Overall things worked out ok.

Holly G.  |  Overall Experience 
Rating:
5.0

Have used this facility several times. Staff have always been very helpful and friendly. Would recommend to everyone that is moving or in need of a storage space!

Donna B.  |  Overall Experience 
Rating:
5.0

Great team and amazing job even with systems being messed due to the most recent storm. Great job and I'll always recommend your facilities

Kenneth P.  |  First Impressions 
Rating:
4.0

Zzzzzzzzzxxxxxxzzzzzzzxxo

william c.  |  Overall Experience 
Rating:
5.0

It took a little long to sign up and check out for a unit, but the one helping me was new, so considering that, it wasn’t too bad. Everyone was very nice there

Cheryl C.  |  First Impressions 
Rating:
5.0

Helpful staff, clean and secure units! Would definitely recommend to any one who wants to rent a storage space!

Matthew K.  |  First Impressions 
Rating:
4.0

Very helpful and friendly

Jon N.  |  Overall Experience 
Rating:
2.0

I reserved self-storage unit back on 4-18-19 (Conf. #: 869086-00101964) for Move-in on 5-9-19. When arrived found that my reservation/order did not hold the storage unit or rate quoted. Paid higher!

Timothy L.  |  First Impressions 
Rating:
5.0

Customer service guys were excellent and very helpful.Storage unit is spacious and clean. Flatbed at door are a Plus!! Would highly recommend this place!

Donna B.  |  First Impressions 
Rating:
4.0

Nice and helpful employees

Jon N.  |  First Impressions 
Rating:
5.0

Excellent service and a very clean facility!

Shay B.  |  First Impressions 
Rating:
1.0

Horrible service! I called the 800 number to complain in detail about the service!

Kevin H.  |  First Impressions 
Rating:
5.0

Very understanding and helpful staff

jason h.  |  First Impressions 
Rating:
5.0

Great service 👍

Pamela P.  |  Overall Experience 
Rating:
5.0

The reason why we left was my daughter moved out. We knew we were only going to use it a short time. Thanks

Jane W.  |  Overall Experience 
Rating:
5.0

Friendly and helpful

William G.  |  Overall Experience 
Rating:
5.0

Pleasant helpful staff. Clean and secure storage.

Andy B.  |  First Impressions 
Rating:
5.0

Thank you

terica j.  |  Overall Experience 
Rating:
5.0

Was very helpful.

Sherry G.  |  First Impressions 
Rating:
5.0

Clean and easy access

Chester A.  |  Overall Experience 
Rating:
5.0

Very friendly and prompt service

Roxane P.  |  First Impressions 
Rating:
5.0

Very friendly staff and extremely helpful.

nicholas l.  |  First Impressions 
Rating:
5.0

Great Staff ,Especially Chelsea very helpful an commited to running a great storage location thank you. Tony Haught

TONY H.  |  Overall Experience 
Rating:
5.0

Very professional

brian l.  |  First Impressions 
Rating:
5.0

Nice place.

Lisa S.  |  Overall Experience 
Rating:
3.0

We were charged more per mile for truck then we were told and didn't find out till we paid. The lock for building have been messed up so we haven't been able to access building during proper hours.

Montie J.  |  First Impressions 
Rating:
5.0

Staff at the Miamisburg location is very nice. Facility is extremely clean. Hope to not need storage space again, but if I do, I would go back.

Brenda S.  |  Overall Experience 
Rating:
2.0

I was in jail and I was told by someone on the phone would keep my things until December I come home to discover that you guys sold my stuff for $37 and I have absolutely nothing thanks so much

katie p.  |  Overall Experience 
Rating:
4.0

Very pleased with the uhaul rep that assisted me.

denise c.  |  First Impressions 
Rating:
5.0

We were only there for a couple months but was very clean and secure.

David D.  |  Overall Experience 
Rating:
5.0

Excellent Service as usual I run in many times I've never had no problems U-Hauls the best

james m.  |  Reservation 
Rating:
5.0

Fast and friendly

William G.  |  Reservation 
Rating:
5.0

THANK YOU CHELSEA

Alan T.  |  Overall Experience 
Rating:
5.0

Had a very good experience. Would reccomend to anyone with no problem.

francis w.  |  Overall Experience 
Rating:
5.0

Professional and friendly

William G.  |  Reservation 
Rating:
5.0

My storage needs were met with Uhaul! They had everything I needed, and everything was convenient.

alan c.  |  Overall Experience 
Rating:
4.0

Thanks

jermaine l.  |  Overall Experience 
Rating:
4.0

It was frustrating to call a out-of-town number and to be transferred several times to get to the local number.

Gayle H.  |  Overall Experience 
Rating:
5.0

Very professional and were able to answer all of our questions.

brian t.  |  Reservation 
Rating:
5.0

By far the best maintained and cleanest storage facility around, also a GREAT value!

William P.  |  Overall Experience 
Rating:
5.0

Friendly staff and easy access. The temperature control is perfect. Very clean and security is awesome.

David D.  |  Reservation 
Rating:
5.0

I appreciate the cleanliness and security system in protecting my personal items. The staff has always been extremely friendly and helpful and very willing to accommodate me. Thank you so much!

Tina M.  |  Overall Experience 
Rating:
5.0

great service

grant a.  |  Overall Experience 
Rating:
4.0

The only thing that bothers me is that I was under the understanding that I would be able to get a refund if I got my storage unit empty earlier than the month and then I find out on the day I move no

keri j.  |  Overall Experience 
Rating:
5.0

My son and fiance moved out of state and used two of your moving crates, the savings was HUGE compared to the popular movers, I'm going to use Uhaul when I move in a couple years!

Lynette H.  |  Overall Experience 
Rating:
5.0

They are the best in costumer service satisfaction

Antonio B.  |  Overall Experience 
Rating:
5.0

Awesome facility!

Jessica O.  |  Overall Experience 
Rating:
5.0

I had no problems and was helped quickly and easily.

DEBORAH M.  |  Reservation 
Rating:
4.0

When paying for 24hr access, limiting the access point to a single wide door really limits my ability to move larger items. Suggest adding security protocol to the badge swipe to allow double door use

Steve K.  |  Overall Experience 
Rating:
5.0

G

RUSSELL K.  |  Reservation 
Rating:
5.0

My family and I had been in an apt fire & the Uhaul employees were very compassionate and kind to us. Couldn't have asked for better service!

Donna B.  |  Overall Experience 
Rating:
4.0

Excellent helpful staff. Limited only by the hours they can provide.

BRIAN H.  |  Overall Experience 
Rating:
5.0

Everything was excellent, staff was always friendly

steve w.  |  Overall Experience 
Rating:
5.0

They did everything great and were always helpful with any and all questions that I had

Anna W.  |  Overall Experience 
Rating:
5.0

Friendly helpful staff. By far, our favorite UHaul Rental dealership.

Bruce L.  |  Overall Experience 
Rating:
5.0

People were friendly and knowledgable.

Tanner G.  |  Reservation 
Rating:
5.0

Helpful and friendly staff.

Linda R.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and customer friendly. They seem to enjoy their jobs also.

ron f.  |  Overall Experience 
Rating:
5.0

Everyone there was very friendly and professional. I’ve used this facility for truck rental and storage. Highly recommend!

KIMBERLY M.  |  Overall Experience 
Rating:
4.0

Great manager and staff

RAYMOND M.  |  Overall Experience 
Rating:
4.0

need later hours

Brian L.  |  Overall Experience 
Rating:
5.0

Great facility and even better staff. Everyone was professional and friendly. Staff was very helpful when renting a truck and locker for a cross country move.

Mark C.  |  Overall Experience 
Rating:
4.0

We were always well received by the employees. The lights went out while we were in our storage before we were finished recently, but that's the only incident we ever had.

james s.  |  Overall Experience 
Rating:
5.0

Love the staff

Tiffany M.  |  Overall Experience 
Rating:
4.0

Moving in was easy and the move out process was easy also. Friendly staff.

Larry P.  |  Overall Experience 
Rating:
5.0

Excellent customer care services!

MOSES T.  |  Overall Experience 
Rating:
4.0

Do something about the mice! Make tenants have their bait station refilled periodically. I was there for 18 months and no one ever offered to maintain it. I cleaned up mouse droppings upon move-out.

johnna B.  |  Overall Experience 
Rating:
1.0

Will never use uhaul again and will advise everyone I meet to do the same I don’t know how your still in business if the customer service I received is normal I cancelled my storage the same day

BARTON K.  |  Overall Experience 
No reviews have been submitted for this location.

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