Customer Reviews for U-Haul Moving & Storage of Mid City

4,215 reviews

749 N Blackstone Av   Fresno, CA 93701
(N Of Belmont Av)

(559) 487-1700

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(559) 487-1700

749 N Blackstone Av
Fresno, CA 93701
(N Of Belmont Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

WELL AT THAT STORE I REALLY FELT LIKE THEY'RE PRETTY MUCH DOING IT ALL RIGHT ALREADY THAT'S A GREAT BUNCH OF GUY'S I FEEL FOR ME IN THIS DAY AND AGE THAT I SHOULD PLAN ON GETTING SOME WHAT FRUSTRATED ANYTIME LATELY DEALING WITH ANY RETAIL BUSINESS I MEAN I'M JUST GOING TO COME OUT AND SAY IT GREAT CUSTOMER SERVICE WENT DAMN NEAR EXTINCT WITH ALL THAT'S GOING ON IN THIS CHAOTIC WORLD TODAY IT'S AS IF NO ONE GIVES A CRAP ABOUT THE CUSTOMER BUT MAN THESE GUYS WERE ON IT AND IT'S NOT VERY OFTEN NOWADAYS I WALK OUT THE DOOR SMILINGLY AND FEELING SATISFIED WITH THE WHOLE PROCESS YOU SHOULD GIVE THESE GUYS A GOOD BUMP IN PAY THEY DEFINITELY DESERVE IT IN MY BOOK IT'S A LITTLE OUT OF MY WAY TO GO THERE LOCATION WISE BUT I'LL TELL YOU I WON'T EVEN THINK TWICE ABOUT THAT ON MY WAY BACK THANKS FOR LISTING TO ME RAMBLING ON SO MUCH BUT MY EXPERIENCES THERE WAS A PLEASURE THANK YOU. MARK A.WANCEWICZ

MARK W. 
Rating:
5.0

Customer did not leave a comment.

felipe G. 
Rating:
5.0

Very smooth and efficient drop-off.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

I rent trailers often for transporting my camping equipment when I go camping. I always receive the best service from the employees at this location. They make me feel very welcomed.

LEE T. 
Rating:
5.0

Nice guy, stopped his break to help me thanks

Ali A. 
Rating:
5.0

The gentleman this morning provided top notch customer service. I left I'm good spirits and ready to tackle the day. Nice job!

Frank K. 
Rating:
5.0

This man gave Excellent Excellent service also. I greatly appreciated his help. 10/10

Janet W. 
Rating:
5.0

Doing excellent, guys!

Joseph C. 
Rating:
1.0

I have rented moving trucks from uhaul 7 or 8 times and this by far was my worst experience. The customer service was terrible and when the manager got involved it didn't get much better. The tech that helped us was lethargic and barely spoke. He forgot to give us the dolly we rented and when I went back in the store to tell him he sighed with no apology. Just silently walked to the back to grab it. Not to mention the first truck they gave us shook violently and we had to drive back to the store to get it exchanged. If you care about customer service and quality equipment please don't rent from here.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

felipe G. 
Rating:
5.0

Everything was great. The team there made the process effortless. They really know how to move the product along. No worries here in a somewhat stressful day.

Michelle O. 
Rating:
5.0

Customer did not leave a comment.

Bernard F. 
Rating:
4.0

Customer did not leave a comment.

rachel G. 
Rating:
5.0

Howard parka and Jonathan Cole did amazing

parrell L. 
Rating:
5.0

Customer did not leave a comment.

KHALED Jamil Abd A. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Your APP sucks. Continuing to always have to enter personal info even though I have an account ID most irritating. I stopped using it.

Phu H. 
Rating:
3.0

Customer did not leave a comment.

Donna D. 
Rating:
3.0

Check engine lite was on. Check gas cap lite was on. Truck has exhaust leak. The belt squeezed a lot Gas tank was empty.

Reno J. 
Rating:
2.0

U-Haul steals from its customers little by little. They added a stupid insurance policy without my knowledge , they're robbing they're customers a few dollars at a time which equals to millions.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Johnny S. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Gentky V. 
Rating:
5.0

Super nice employee and manager! Would recommend!

Jose D. 
Rating:
5.0

This was my first time renting a Uhaul van! Friendly and helpful guy helped with everything. Thank you!

Sylvia Y. 
Rating:
5.0

Customer did not leave a comment.

Asael E. 
Rating:
5.0

The staff was friendly and showed me some best practices to use when connecting this type of trailer. My only complaint is that the trailer tires were not in safe traveling condition. I don't know where the blame lies, but the tire condition was a recipe for disaster. I noticed, after fully loading and preparing for the 900 mile trip, that the right tire had a 2” diameter missing piece of tread with cords showing. The other tire was worn to the wear bars. I called for roadside assistance and had one (used) tire put on the right side and showed the left side to the Tech at that time but he only had one replacement. The next morning, the just replaced tire was low so I hade to take it to the Uhaul center in Fresno. The Service Manager was understanding and went out of his way to make sure I was updated with the repairs and how long they would take. He replaced both tires. That was great piece of mind for my 900 mile trip.

Brent R. 
Rating:
4.0

Guys at the location were great and fast.

MARCO L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
1.0

Be fair to customers, don't over rate them for days that customers rent the vehicle's for. Period. Don't disrespect them by not answering their phone calls for hours like they've to me. And send them to a phone number that doesn't pick up to answer the customers........

Chris S. 
Rating:
4.0

The person who hooked up the trailer for the rental was super capable and efficient

Robert N. 
Rating:
4.0

Trailer tail lights did not work. Upon checkout in Fresno the agent said that the lights were working. I did not personally check them on checkout. During my homeward night time trip I made a roadside stop and discovered that only the upper turn signal lights were working. I checked all wiring but did not find the fault. I did notify the agent at the return facility.

Thomas S. 
Rating:
1.0

The General manager just asked me my name gave me the keys and pointed to the row of trucks. I wish I could attach the pictures I took of the inside of the cab. There was tobacco all over the console along with hair and it looked like dry sticky soda. We spent over 6 hours on hold, talking to people and I missed 24 hours I hadplann

Nancy N. 
Rating:
3.0

We were charged more than we were quoted.

Chris P. 
Rating:
3.0

Was there over an hour as the first truck assigned which was reported to have gas was empty due to theft and wouldn't start. The next truck assigned had the same issue. Finally the third truck which was also siphened of gas started and I received a gallon to get to the.closest station which was more expensive than most. The staff acted like it was a common occurrence and no big deal. I however lost over an hour of time and not real happy. Although this was out of their control and they are desensitized to it, customers like myself are frustrated with the delay.

Gerard D. 
Rating:
4.0

An available dolly would have been a great help.

Amanda T. 
Rating:
1.0

Please call me 5599062887 . I don't know why I was over charged for gas when I made sure to put gas back in the car now I am charge over $80 for something I did make sure to do!! Please help. I should have only payed $51 and tax not $150!!!! Please help

Ivonne G. 
Rating:
3.0

Customer did not leave a comment.

RAY B. 
Rating:
1.0

I picked up the truck they told me it had a quarter tank in it it was empty completely someone had siphoned the gas so I went and spent $62 on a quarter tank just to drive around town and then when I did the math for that quarter tank versus the 41 miles I used it said I was using 3.5 gallons per mile. Got stuck on the side of the road had to call roadside assistance to come out and repair the truck was not refunded for the quarter tank that I had to turn the truck in with feels like you all burn me all together lost time on the road trying to get back to where I was going. 2 hours stuck because they didn't inspect the truck. Poor customer service.

Dina M. 
Rating:
1.0

Print the receipts for the customer so they can review the charges before they leave. Emailing the receipt and finding out you got hit with fuel charges is BS!

kelly B. 
Rating:
5.0

Great customer service! Very thoughtful! Thanks!

Jay K. 
Rating:
4.0

The windshields could be cleaner on the rentals.

James S. 
Rating:
4.0

Better parking for retail sales (example) When you're stopping in to just by boxes or propane.

James S. 
Rating:
5.0

Customer did not leave a comment.

amir R. 
Rating:
4.0

Tener más equipo para rentar

Gustavo E. 
Rating:
4.0

Customer did not leave a comment.

Maria V. 
Rating:
4.0

The staff was great.

Autumarie C. 
Rating:
5.0

Customer did not leave a comment.

Lyrics R. 
Rating:
5.0

Customer did not leave a comment.

Roseann C. 
Rating:
5.0

Customer did not leave a comment.

Ruben G. 
Rating:
1.0

I had originally asked for 2 furniture dollies & 12 furniture pads & when I went they were not available. I had to get regular dolly and blankets. Also the guy that checked me in when I arrived was super slow. When I would ask him something he would take like 5min pauses & looked up in mid air & ignored me then go back to the check in process that took like 35min to complete. Worst customer service I don't think I will go back to this location .

Ignacio G. 
Rating:
5.0

Everyone was professional and efficient.

Joanne P. 
Rating:
4.0

Vehicle was on empty and I ran out of gas less than a mile away trying to make it to the closest station. I asked the service agent if I would make it to the station, he said no problem. It was a huge problem. I was also charged 39 dollars extra. I returned the truck with about 10 gallons of gas more than I received it. Not sure why I was charged.

gerard D. 
Rating:
4.0

Everyone was very nice and outstanding

Sannie B. 
Rating:
4.0

The employees should correct the receipt if the equipment that was ordered is unavailable when checking out. They should also make sure to remind the customer to get the moving blankets and other equipment.

Julieta S. 
Rating:
5.0

Customer did not leave a comment.

ashley H. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Clean the equipment

Lilly G. 
Rating:
3.0

Customer did not leave a comment.

Ashlie O. 
Rating:
5.0

They made it easy to drop off the Truck, Friendly and helpful.

JOSEPH F. 
Rating:
5.0

Well, unfortunately this particular review doesn't even begin to cover my experience with U-Haul last weekend. The reason I ended up at 749 N. Blackstone was because my original reservation at 6116 N. Blackstone was somehow not confirmed. I spent 55 minutes trying to do the mobile check-in while communicating with a half dozen U-Haul representatives along the way. It wasn't till I got to the 6th person was she able to tell me I had no reservation. She said the only way I'd possibly get a truck was to start a new order right then and go to the U-Haul facility that had the truck and rent it in person. Let me back up a minute to when I made the reservation on Tuesday, April 12th. The next day I was contacted by somebody from U-Haul saying that the truck I wanted was not available and I'd have to pick it up at a different location (much farther away mind you), but I said Okay. A mere 15 minutes later the same gal called back and said my 15' wasn't available at the second location but she was willing to upgrade me to a 20' for the same price. And then before hanging up she says "wait, the 15' truck is available at 6116 N. Blackstone. Unreal!!!! So, the rest of the week I keep getting texts from U-Haul, confirming my reservation, verifying driver's license, pre-check-in, final check-in.... Are you kidding me? It's a truck for crying out loud, I'm not applying to the FBI. So now instead of being able to start at an early hour, I'm 2 1/2 hours behind and very upset. Also, I have 2 charges on my account for the 2 separate reservations. I would have thought the credit would have been processed post haste. But hey, that would only be good customer service.... To be continued on return location....

Barry B. 
Rating:
3.0

Make sure their clean, overall inspection before customer gets in it, like for any little damage to vehicle? Check mileage and gas. Make the site where you can download pics more easily? Not a bad site though they were courteous there.

Chris S. 
Rating:
4.0

Customer did not leave a comment.

sandra B. 
Rating:
5.0

I've used this location several times. The staff is always very helpful, kind, and patient.

Jennifer S. 
Rating:
4.0

Customer did not leave a comment.

Casey L. 
Rating:
4.0

Customer did not leave a comment.

Jose Cruz A. 
Rating:
5.0

nothing

Diana A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

The air conditioning in the truck was dusty and gave me an allergy attack. I think you should periodically clean out the vents and the system.

Robert B. 
Rating:
4.0

My paid dolly was not on the truck. I had to return to get it. Inconvenience .

Rashidah O.  |  First Impressions 
Rating:
5.0

Forgot to load blankets but was reimbursed at check put. Overall a good experience

Grant W. 
Rating:
5.0

Just did a drop off it was great.

Michael O. 
Rating:
1.0

Customer service was very poor communication representative was on phone watching videos, talking to co-worker about personal situations using bad language while helping me with my existing reservation 1day rental, had no other option going elsewhere same day, also at time of return i received the same poor customer service definitely will not recommend this location. Unprofessional, unethical, not trained.

Mauricio R. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Great customer service. Folks inside are friendly and have great personalities.

Paul G. 
Rating:
3.0

Customer did not leave a comment.

Darrell G. 
Rating:
5.0

Customer did not leave a comment.

annet S. 
Rating:
5.0

Customer did not leave a comment.

Joanna V. 
Rating:
5.0

Original rental vehicle was released with low tire pressure due to nail in tire. Second vehicle had dusty/unclean cab. I understand staff wasn't prepared to send out second vehicle but made quick arrangements after first vehicle was unsafe. Staff was very friendly and made things right for me. Great customer service! Thank you.

Christopher P. 
Rating:
4.0

Customer did not leave a comment.

Gina Z. 
Rating:
5.0

Great customer service

CLAUDIA M. 
Rating:
3.0

i was told i can return at any uhaul location, Tryed to drop off at our near by location, they were very rude. we dropped it off at the location indicated after hours.

Miriam A. 
Rating:
1.0

I was over charged for a 5 day rental after I've already paid $113.00 deposit on my debit card.I'm disbursed the charges.

Barry B. 
Rating:
2.0

Dirty outside of moving van, gas cap not attached had 2 wire connectors on it but not attached, driver side rear view mirror would not stay set and would slide down facing the road and could not see behind traffic, hand dolly bracket in back of truck was broken dolly was sliding everywhere in back of moving van.

Justin G. 
Rating:
4.0

Customer did not leave a comment.

CLAUDE M. 
Rating:
5.0

Customer did not leave a comment.

Virginia G. 
Rating:
5.0

Very courteous and professional

Sammy E. 
Rating:
5.0

Customer did not leave a comment.

GEORGE W. 
Rating:
5.0

Customer did not leave a comment.

Marcelo G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

The store was very clean & organized. The staff was very friendly & helpful as well. I would not change a thing :-)

Angelique W. 
Rating:
4.0

Facility needs fence to be around trucks to detour people from stealing gas from trucks. Ours was on Empty! As well as all the other trucks in yard.

Christine W. 
Rating:
1.0

Do walk throughs with the trucks while I was there I over heard a customer saying a catalytic converters was missing and gas from the truck he rented when I got mine I was just handed keys and was told that's it I took pictures myself for any inconvenience when I returned the truck they said just leave keys they will inspect later hours later I was called by a employee asking why I did not return the rental which scared me because I did and now I was going to be charged they hung up as I was talking and I called back it routed me to customer service not the store and was told I was being charged for gas and 20 miles I'm very unhappy with this situation and shouldn't of have to go out my way to keep calling back to make sure I'm not getting charged unnecessary fees like coverage too I won't be renting again it was not a good experience

wendie L. 
Rating:
5.0

Customer did not leave a comment.

Celeste W. 
Rating:
5.0

Customer did not leave a comment.

Gabriel G. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
4.0

The service was great!

sherrita T. 
Rating:
5.0

Customer did not leave a comment.

Bhavin P. 
Rating:
2.0

Remembering to double check your returned trucks before calling the customer asking when will you be bringing the truck back when the truck has been in your lot for over 8 hours

ARIC D. 
Rating:
3.0

The two gentlemen that worked there were so helpful and courteous! They made the experience better.

Jaime D. 
Rating:
5.0

Sam was extremely helpful checking us in and getting us in a storage unit that fit our needs.

Asa G.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

eulalio g.  |  Overall Experience 
Rating:
5.0

Staff is great!

Andrew P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ryan m.  |  Overall Experience 
Rating:
3.0

1st truck had dead battery. Second truck was showing low pressure allert and rear right turn signal not eorking.

Christine M S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

natalie g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOLENE N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus E.  |  First Impressions 
Rating:
1.0

My storage unit got broke into twice in the 3 months I rented it. Second time we went back there was a random lock that didn't belong to us. I know it's not ok to accused without proof but I definitely think it's an inside job.

Jorge R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio g.  |  Overall Experience 
Rating:
2.0

-so disorganized -submitted cancellation online and no one even saw it. -not accessible at all. Can’t call the store. No one answers -staff are clearly overworked and thus grumpy and impatient.

GUADALUPE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hubert W.  |  Overall Experience 
Rating:
2.0

The person that helped me was very rude. The process of getting the unit took almost an hour. Even though i had already did everything online before arriving. Then once all the paperwork was done i went to locate my storage unit only to find that they had rented someone elses unit. I had to go back in the office and instead of signing a new contract with the new unit number he just crossed off the old one and wrote the new unit on my contract. Never again i will be looking for a new unit

krystal m.  |  First Impressions 
Rating:
5.0

Very much appreciate Eddie, the assistant manager, and the team who was working on Easter Sunday to provide fantastic customer service in an urgent situation. Thanks!

John S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alejandra g.  |  Overall Experience 
Rating:
5.0

This location has a excellent staff who are caring & very helpful very respectful an one i truly enjoy is they all work together as a team..Thank you

linda t.  |  Overall Experience 
Rating:
5.0

Excellent customer service

linda t.  |  First Impressions 
Rating:
5.0

Everybody involve was friendly and helpful.

Kevon R.  |  First Impressions 
Rating:
2.0

Unsecured location no gated access and the unit was not cleaned.There was Liquid stains and debris.The good part is they have big locks to the unit that the store would unlock along with that ,the tenant’s can have their lock. Door latches are sturdy and heavy metal that are hard to open.

Meena S.  |  Overall Experience 
Rating:
5.0

Thank you.

KEITH M.  |  Overall Experience 
Rating:
5.0

Representative done a awesome job.thank you

linda t.  |  First Impressions 
Rating:
5.0

Beyond happy w the great customer service especially from Sam, he handled everything amazing!!

Martha V.  |  Overall Experience 
Rating:
5.0

The gentleman named Albert was and is amazing. He helps us immediately when we arrive with the storage facility that we are renting. We give him 100 stars.

Alexine A.  |  First Impressions 
Rating:
4.0

I have one complaint, #1-- the storage units are not behind a locked gate.

CYNTHIA C.  |  Overall Experience 
Rating:
4.0

The employees were helpful, especially after the multiple misunderstandings and issues I had with the reservation on the corporate level. I appreciated their courtesy and assistance.

Elizabeth P.  |  First Impressions 
Rating:
4.0

great service nice product

John M.  |  Overall Experience 
Rating:
4.0

Very pleased with the service and the facility. thank you.

anthony l.  |  Overall Experience 
Rating:
5.0

They were so accommodating they made a space available that normally wouldn't be and it helped me immensely. The Management and staff were knowledgeable and efficient. Thank you for your help.

Brian O.  |  Overall Experience 
Rating:
4.0

Great

stephen s.  |  Overall Experience 
Rating:
5.0

Sam was outstanding in reducing my charges due to my taking longer to move than expected and facing overages. Also, the brand-new GMC truck was spotless & extremely comfortable for the 15-hour drive,

gary l.  |  First Impressions 
Rating:
1.0

I could never get anyone at the facility to answer the phone. I had several storage pods to be picked up by movers on two days and was promised they would be ready at an agreed tie and they were not.

SARAH S.  |  Overall Experience 
Rating:
1.0

Facility rarely answers their phone, almost all calls get routed by the phone system to corporate and they do not follow through on services. Heath and Christine are insulting, rude and defiant.

Charlene S.  |  Overall Experience 
Rating:
1.0

I hate to say this but this was the worst U-Haul facility I have come across. Heath, the manager, was rude and unhelpful. Non responsive to calls and disregarded appointment times.

Charles S.  |  Overall Experience 
Rating:
1.0

One of the worst moving experience that I had. I got charge extra and my stuff arrived late and damaged. I will never use Ubox again.

cody m.  |  Overall Experience 
Rating:
1.0

Will never be back here again. Very unfriendly staff. They made me wait 5 hours to get my uboxes that were already paid for when they weren't busy since I didnt make an apt. Gen manager wasn't nice

kimberly l.  |  Overall Experience 
No reviews have been submitted for this location.

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