Customer Reviews for U-Haul Moving & Storage of Mid City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Mid City

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Alexine A. on

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The gentleman named Albert was and is amazing. He helps us immediately when we arrive with the storage facility that we are renting. We give him 100 stars.

RUDY V. on

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Matthew V. on

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It was great. The staff was very friendly and helpful. Thanks.

Theodore K. on

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Truck was stellar! Handled really well with a full load. The only complaint I have is that the loading ramp is too short causing too much of an incline to wheel up/down larger items.

kao y. on

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Need to respond to customer request in a timely manner. I made a deposit on 8/9/19 to get parts for a uhual installation on my car. I missed my appointment n had it rescheduled on 9/9/19. Showed up at the store n the parts were no where found. The manager was rude. He didn't even greet me at all. He was looking on his cellphone while I greeted him and talked to him. I told him that I already had my trip plan for this upcoming weekend and I need installation done by Friday. He assured me he would order the parts n had it deliver next day. He would call me by Wednesday. Came Wednesday, he didn't called. I called store and no pickup. I called customer service and GN number and got transfer to his cell phone. Left him a message n he didn't even bother to call back. Finally, got a call from the store on Thursday and took my car in to the shop before noon. Was told the installation took 2 hours only. Went back to checked at 3pm and car was not done. I got a call at 6:59 pm, 1 minute before the store close, asking me to pickup the car. This is my first time with uhual and my experience was horrible. I appreciated that the uhual got installed on my car, but I wouldn't go back again nor would recommend anyone to this place. I was not satisfy at all. Waste so much of my time.

Kendra S. on

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Jerry P. on

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Johanna W. on

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The staff did a wonderful job they had great customer service

Ralph S. on

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Good customer service Representatives.

David W. on

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Get your computer working on both Counters dropping off was one one Person serving with 5 people waiting in line etc very poor management

Tiffeny N. on

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Ruben L. on

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Gerardo L. on

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John S. on

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Location is just ok.

Denisa S. on

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Vinay P. on

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My rental experience was really awesome . Enrique and Heath are very engaging. They were very accommodating and went above and beyond to help. Appreciate your help. Vinay

Douglas C. on

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Radé R. on

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Quicker check out time for people returning rented trucks

Kasey O. on

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The two gentlemen that helped me were very professional and fast.

roger p. on

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Everything was great!!!

Karen E. on

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Daniel M. on

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Nichole A. on

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I had a reservation for 9 am. There 1 person working & i didnt leave w my uhaul til after 10am! I lost more than an hour & they didnt even offer to extend my time. Dropping off was much better. Friendly service & quick

Bonaventure N. on

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Uhaul is always ontop of its game.

Josie B. on

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Sunnie M. on

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karen D. on

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This has been the worst experience, EVER! I reserved a U-box and truck by phone then spent over 2 hours trying to pick-up the equipment. Then another hour dropping it off for shipping. Finally, when the UBox arrived, it was the WRONG BOX! Another few hours at the UHaul location. Now over one month later and I still don't have my belongings! This has been a a complete and utter FIASCO!

Jill D. on

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Fabulous customer service from Enrique.

Brent S. on

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rachel h. on

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Gary H. on

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Earnest A. on

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CYNTHIA C. on

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I have one complaint, #1-- the storage units are not behind a locked gate.

Elizabeth P. on

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The employees were helpful, especially after the multiple misunderstandings and issues I had with the reservation on the corporate level. I appreciated their courtesy and assistance.

John M. on

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great service nice product

anthony l. on

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Very pleased with the service and the facility. thank you.

Brian O. on

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They were so accommodating they made a space available that normally wouldn't be and it helped me immensely. The Management and staff were knowledgeable and efficient. Thank you for your help.

stephen s. on

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Great

gary l. on

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Sam was outstanding in reducing my charges due to my taking longer to move than expected and facing overages. Also, the brand-new GMC truck was spotless & extremely comfortable for the 15-hour drive,

SARAH S. on

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I could never get anyone at the facility to answer the phone. I had several storage pods to be picked up by movers on two days and was promised they would be ready at an agreed tie and they were not.

Charlene S. on

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Facility rarely answers their phone, almost all calls get routed by the phone system to corporate and they do not follow through on services. Heath and Christine are insulting, rude and defiant.

Charles S. on

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I hate to say this but this was the worst U-Haul facility I have come across. Heath, the manager, was rude and unhelpful. Non responsive to calls and disregarded appointment times.

cody m. on

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One of the worst moving experience that I had. I got charge extra and my stuff arrived late and damaged. I will never use Ubox again.

kimberly l. on

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Will never be back here again. Very unfriendly staff. They made me wait 5 hours to get my uboxes that were already paid for when they weren't busy since I didnt make an apt. Gen manager wasn't nice