Customer Reviews for U-Haul Moving & Storage of Mid City

4,891 reviews

749 N Blackstone Av   Fresno, CA 93701
(N Of Belmont Av)

(559) 487-1700

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(559) 487-1700

749 N Blackstone Av
Fresno, CA 93701
(N Of Belmont Av)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Couldn’t upload photos

Ricky M 
Rating:
3.0

Maybe More staff during Business Hours Had to wait atleast 15mins for someone to check us in

LisaMarie R 
Rating:
5.0

Customer did not leave a comment.

Nancy B 
Rating:
5.0

Customer did not leave a comment.

nancy V 
Rating:
2.0

The lead person, was very short, cold and indifferent and borderline rude. Would not recommend this location

Edward C 
Rating:
5.0

Customer did not leave a comment.

Nicole V 
Rating:
5.0

Customer did not leave a comment.

Daisy N 
Rating:
5.0

Everything was superb!

Demetrius H 
Rating:
5.0

Good

Jesse M 
Rating:
3.0

When I tried to return the car, the lady was doing something else and told me whenever she got done with the rest of her task. Then she would come help me return the car.

Chris Y 
Rating:
5.0

Great service and fast and friendly staff!!!

Maribelle E 
Rating:
4.0

Customer did not leave a comment.

Salvador D 
Rating:
5.0

Customer did not leave a comment.

romona s 
Rating:
5.0

Nothing

Mark D 
Rating:
5.0

Just continue and perform the great job that has provided to me. Great job guy.

NIVONG V 
Rating:
5.0

Everything is fine I just think maybe we can keep it open a little bit longer at least up to 10:00 that would be good but other than that everything else is marvelous fantastic I always use this mid City u-haul it's closer to me it's very convenient they keep all the equipment up apart

Timothy B 
Rating:
5.0

Nothing

Wah H 
Rating:
5.0

Customer did not leave a comment.

Sandra H 
Rating:
5.0

Customer did not leave a comment.

Julie S 
Rating:
5.0

The vehicle was fine, it did have a passenger seat belt that didn't work and a check engine light that was on at check out? Not good, however employees performance was excellent, thank you to all

Ivan C 
Rating:
5.0

Customer did not leave a comment.

John T 
Rating:
5.0

Steve was very professional and helpful.

navian j 
Rating:
5.0

10 outa 10 very good prices

Simon J 
Rating:
4.0

I was not present at drop off, however the girl I spoke with over the phone was extremely helpful and friendly. Thank you for your help.

ANGEL S 
Rating:
5.0

Only problem is that I got stuck at the gas station due to the battery poses not tight

chris r 
Rating:
4.0

the gentleman that connected the trailer and unhooked it the next day upon return was friendly and very thorough .He did an excellent job.

Robert E 
Rating:
5.0

Sam was the best to work with

mae s 
Rating:
5.0

Customer did not leave a comment.

edward C 
Rating:
5.0

Everything was great even the staff made sure that I get all my belongings and don’t left anything in the vehicle.

Noe M 
Rating:
4.0

The location was fine. Staff were very helpful. The equipment was poor. My initial reservation was in Tipton. I was relocated to this location as this is where an Auto Transport trailer was available. The auto transport trailer there had a cut tie down strap and was unusable. Uhaul needs to do a better job on checking in and maintaining equipment.

Mike M 
Rating:
5.0

The windshield was covered in bugs! First thing we did was get to a gas station, and scrub the window. That was a surprise, but the guy that helped us was so great, I'm not that mad! But, the windshield should be relatively clean at the start of a rental.

Cathy T 
Rating:
5.0

Staff was very helpful. Took care of all our needs fast. Thank you..

Freddy C 
Rating:
5.0

Customer did not leave a comment.

Samuel A 
Rating:
5.0

Customer did not leave a comment.

Gayle S 
Rating:
2.0

I had issues reserving the truck I need at the the location I needed it at. The truck was dirty, the windshield alone was so dirty I had a hard time seeing through it. When I called to have the uboxes sent back from visitation, ca to Fresno, ca it took three days to find my property. I was unable to hire help because when it was time to pay the computer keep say the address needed to b verified. Then on top of everything else was I turned in the truck I was told that I had gone over my miles, I was never told milage was included in the rate. I was under the impression that as along as I turned in the truck on time and with the same amount of gas it had when I received it I would be good. This was the worst experience I have ever had with uhaul.

alice m 
Rating:
4.0

Very busy, more staff would have helped

Rick G 
Rating:
5.0

Customer did not leave a comment.

Martin B 
Rating:
5.0

Customer did not leave a comment.

Adrian G 
Rating:
5.0

Customer did not leave a comment.

Martin B 
Rating:
5.0

Customer did not leave a comment.

xang x 
Rating:
3.0

Check that the truck hood is locked to avoid a possible accident. This incident scared the living light out of me.

martha p 
Rating:
5.0

Customer did not leave a comment.

WADE S 
Rating:
5.0

Good job guys.!

reynaldo c 
Rating:
5.0

Great Service

alex g 
Rating:
5.0

Keep it up!

Sunday A 
Rating:
4.0

Customer did not leave a comment.

Angel F 
Rating:
4.0

Great customer service when we picked up.

Zack D 
Rating:
5.0

The service desk person that checked us out was fun, gave us well explained options, and walked us through the procedures. Donald was equally kind and helpful at check in. This is the customer service people are talking about when they say it just isn’t as personal as it used to be!! Great job!

Lisa M 
Rating:
5.0

Equipment is clean and well maintained. Staff is experienced and friendly.

Kathleen S 
Rating:
4.0

Nothing I can think of now service and friendly staff was great and helped me fast

danny g 
Rating:
5.0

The guy that took the truck when I dropped it off was so nice. I like Central Cali already. Uhaul is still my favorite truck rental place even though... I wasn't told that there weren't any Uhaul storage units available in my area.I did get the option for a free month, but the nearest location was 88 miles away.

Amy B 
Rating:
5.0

Customer did not leave a comment.

Marina R 
Rating:
4.0

U Haul App is horrible. The app keeps crashing. Please fix it.

Donald N 
Rating:
5.0

I have been coming to the Mid City location for about 10 years. I now live across town. But I will always come to this location.

Norman M 
Rating:
1.0

Don’t let the customer take off with an empty tank. Truck literally stop on me. Right in the road on busy street. Waited 30min for gas it was hot and I had my elderly mom with me.

christina h 
Rating:
5.0

Absolutely nothing to improve upon. Trucks are always clean, run great with no dash lights on. Employees are all helpful, friendly and patient.

Kelly L 
Rating:
5.0

Ok✅

Jose V 
Rating:
5.0

Customer did not leave a comment.

Shylla B 
Rating:
4.0

Customer did not leave a comment.

Bethanie P 
Rating:
5.0

Lower your prices would be a good thing I think you would get more customers.

Phyllis E 
Rating:
5.0

Easier way to check on after hours

ALBERT T 
Rating:
1.0

Customer did not leave a comment.

Akash K 
Rating:
5.0

Customer did not leave a comment.

Swe Z 
Rating:
4.0

Customer did not leave a comment.

manuel l 
Rating:
5.0

Nothing everything is good

erbey G 
Rating:
4.0

Customer did not leave a comment.

John S 
Rating:
5.0

Awesome- excellent experience

Christine J 
Rating:
5.0

Customer did not leave a comment.

Amy G 
Rating:
5.0

Customer did not leave a comment.

Hugo R 
Rating:
5.0

Customer did not leave a comment.

Michael L 
Rating:
5.0

Process to rent the pickup truck simple. Quick and easy return.

christine h 
Rating:
5.0

Customer did not leave a comment.

Ben H 
Rating:
4.0

Nothing.

robert f 
Rating:
5.0

Fast & friendly service. Took care of us right away. Thank you! Great experience overall

Brent F 
Rating:
5.0

KEEP UP THE GOOD SERVICE U-HAUL EMPLOYEES

ALBERT T 
Rating:
5.0

Customer did not leave a comment.

Julie S 
Rating:
1.0

Customer did not leave a comment.

Joslyn C 
Rating:
5.0

Customer did not leave a comment.

Caesar B 
Rating:
4.0

Went I with to returned the U-haul I just had to leave the key, because the system was down nation-wide the guy said… Then they just emailed me the email with the receipt.

Valderia O 
Rating:
5.0

Customer did not leave a comment.

Adam O 
Rating:
1.0

Bad customer service, under staffed, we were more of a bother to them then a customer, vehicle was not located. It was poorly managed

Ernest R 
Rating:
1.0

Truck was not clean - human feces was in back of truck. No gas at all in vehicle - they said "it happens". Took 45 minutes for getting the vehicle. Location said manager would call me, never heard from them again. They do not care! Will not rent again.

David S 
Rating:
5.0

Nothing

lydia z 
Rating:
3.0

Customer did not leave a comment.

xeng x 
Rating:
4.0

The representative was very friendly and helpful. She was extremely nice and went above and beyond with her customer service skills. Even when the computer system was giving her a hard time, she was very polite, and helped other costumer reps with their issues as well.

chris l 
Rating:
5.0

Staff was courteous and helpful, speaking accurate information. Thank you

Benjamin S 
Rating:
5.0

Staff was friendly and knowledgeable. I was in a truck and on my way within 10 mins of arriving at your store. Drop off took less than 5 mins. Very impressed with the service at 749 N Blackstone. Thank you.

Fabian C 
Rating:
5.0

Customer did not leave a comment.

Jay R 
Rating:
5.0

Customer did not leave a comment.

Pedro Z 
Rating:
2.0

Better customer service, also I things I reserved were not available or present when I arrived. System also shut down 3x so it took almost an hour to checkout etc.

Stephanie M 
Rating:
5.0

Customer did not leave a comment.

Michelle C 
Rating:
2.0

The area is very shady but the employees are awesome and the equipment was outstanding

Cameron G 
Rating:
1.0

The truck was on empty when we picked it up. The manager stated the gas had been siphoned out. He advised that if we returned the truck with a quarter of a tank we would received a $50-$60 gas credit. When we received our online receipt it showed the truck had three quarters of a tank of gas. Luckily I had the manager email me confirmation after we picked up the truck that it was empty. Will I be receiving my gas credit?

josh b 
Rating:
5.0

Customer did not leave a comment.

jose s 
Rating:
5.0

Great experience! Good customer service! Thanks

PHETSAPHONE S 
Rating:
5.0

Customer did not leave a comment.

Johnnie G 
Rating:
5.0

Customer did not leave a comment.

paul d 
Rating:
5.0

If each customer is treated the way I was, just keep up the good work. The only problem was the time allowed to travel 1,400 miles. I was called within an hour of getting home wanting the trailer for another customer! Needless to say they did not get it right then.

Calvin B 
Rating:
5.0

They understand your situation when you need more time like I lost my keys and I’m glad I found them very helpful

elizabith h 
Rating:
5.0

Everything went well fast service as well . I had previously went to the U-Haul on Blackstone they didn’t even acknowledge me .

Jeannene L 
Rating:
5.0

Friendly and helpful staff, would recommend for U-Haul rentals or storage units!

Cesar F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERIE H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEL M  |  Overall Experience 
Rating:
5.0

All staff members were awsum.

mario r  |  Overall Experience 
Rating:
5.0

Thank you to all staff at this location. Having everything in one location and the extra "pod" space was a lifesaver.

Kelene G  |  First Impressions 
Rating:
5.0

You have a manager his name is Seth awesome he takes care of his customers and his employees do an excellent job thank you 😊

linda t  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tiffiny S  |  Overall Experience 
Rating:
5.0

The truck I rented exceeded my expectations. Power and mirrors forever! Changing lanes was a breeze! It had super comfortable seats, felt safe and reliable. Free one month storage on the other end was an unexpected perk! Thank you for making my move easy!

DEBORAH D  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

JOHN R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julian V  |  Overall Experience 
Rating:
5.0

Was very happy with the level of service I recieved during the duration of my time as a customer. The the guys who work there are amazing and super friendly, and professional even when the obnoxious and rude come in.

christina s  |  Overall Experience 
Rating:
5.0

I would use again

ROSHONNA F  |  Overall Experience 
Rating:
4.0

My paid dolly was not on the truck. I had to return to get it. Inconvenience .

Rashidah O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcelo G  |  Overall Experience 
Rating:
5.0

Sam was extremely helpful checking us in and getting us in a storage unit that fit our needs.

Asa G  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

eulalio g  |  Overall Experience 
Rating:
5.0

Staff is great!

Andrew P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ryan m  |  Overall Experience 
Rating:
3.0

1st truck had dead battery. Second truck was showing low pressure allert and rear right turn signal not eorking.

Christine M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

natalie g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOLENE N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus E  |  First Impressions 
Rating:
1.0

My storage unit got broke into twice in the 3 months I rented it. Second time we went back there was a random lock that didn't belong to us. I know it's not ok to accused without proof but I definitely think it's an inside job.

Jorge R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio g  |  Overall Experience 
Rating:
2.0

-so disorganized -submitted cancellation online and no one even saw it. -not accessible at all. Can’t call the store. No one answers -staff are clearly overworked and thus grumpy and impatient.

GUADALUPE D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hubert W  |  Overall Experience 
Rating:
2.0

The person that helped me was very rude. The process of getting the unit took almost an hour. Even though i had already did everything online before arriving. Then once all the paperwork was done i went to locate my storage unit only to find that they had rented someone elses unit. I had to go back in the office and instead of signing a new contract with the new unit number he just crossed off the old one and wrote the new unit on my contract. Never again i will be looking for a new unit

krystal m  |  First Impressions 
Rating:
5.0

Very much appreciate Eddie, the assistant manager, and the team who was working on Easter Sunday to provide fantastic customer service in an urgent situation. Thanks!

John S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alejandra g  |  Overall Experience 
Rating:
5.0

This location has a excellent staff who are caring & very helpful very respectful an one i truly enjoy is they all work together as a team..Thank you

linda t  |  Overall Experience 
Rating:
5.0

Excellent customer service

linda t  |  First Impressions 
Rating:
5.0

Everybody involve was friendly and helpful.

Kevon R  |  First Impressions 
Rating:
2.0

Unsecured location no gated access and the unit was not cleaned.There was Liquid stains and debris.The good part is they have big locks to the unit that the store would unlock along with that ,the tenant’s can have their lock. Door latches are sturdy and heavy metal that are hard to open.

Meena S  |  Overall Experience 
Rating:
5.0

Thank you.

KEITH M  |  Overall Experience 
Rating:
5.0

Representative done a awesome job.thank you

linda t  |  First Impressions 
Rating:
5.0

Beyond happy w the great customer service especially from Sam, he handled everything amazing!!

Martha V  |  Overall Experience 
Rating:
5.0

The gentleman named Albert was and is amazing. He helps us immediately when we arrive with the storage facility that we are renting. We give him 100 stars.

Alexine A  |  First Impressions 
Rating:
4.0

I have one complaint, #1-- the storage units are not behind a locked gate.

CYNTHIA C  |  Overall Experience 
Rating:
4.0

The employees were helpful, especially after the multiple misunderstandings and issues I had with the reservation on the corporate level. I appreciated their courtesy and assistance.

Elizabeth P  |  First Impressions 
Rating:
4.0

great service nice product

John M  |  Overall Experience 
Rating:
4.0

Very pleased with the service and the facility. thank you.

anthony l  |  Overall Experience 
Rating:
5.0

They were so accommodating they made a space available that normally wouldn't be and it helped me immensely. The Management and staff were knowledgeable and efficient. Thank you for your help.

Brian O  |  Overall Experience 
Rating:
4.0

Great

stephen s  |  Overall Experience 
Rating:
5.0

Sam was outstanding in reducing my charges due to my taking longer to move than expected and facing overages. Also, the brand-new GMC truck was spotless & extremely comfortable for the 15-hour drive,

gary l  |  First Impressions 
Rating:
1.0

I could never get anyone at the facility to answer the phone. I had several storage pods to be picked up by movers on two days and was promised they would be ready at an agreed tie and they were not.

SARAH S  |  Overall Experience 
Rating:
1.0

Facility rarely answers their phone, almost all calls get routed by the phone system to corporate and they do not follow through on services. Heath and Christine are insulting, rude and defiant.

Charlene S  |  Overall Experience 
Rating:
1.0

I hate to say this but this was the worst U-Haul facility I have come across. Heath, the manager, was rude and unhelpful. Non responsive to calls and disregarded appointment times.

Charles S  |  Overall Experience 
Rating:
1.0

One of the worst moving experience that I had. I got charge extra and my stuff arrived late and damaged. I will never use Ubox again.

cody m  |  Overall Experience 
Rating:
1.0

Will never be back here again. Very unfriendly staff. They made me wait 5 hours to get my uboxes that were already paid for when they weren't busy since I didnt make an apt. Gen manager wasn't nice

kimberly l  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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  • History

    We have an adaptive reuse program to better the environment!

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