Customer Reviews for U-Haul Moving & Storage of Middletown
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Middletown
karla p. on
I can't complain. The staff was very helpful. They were great!!
Lara B. on
Bill was the nicest person ever and helped us so much, very grateful!
Harry C. on
Did need new wipers. found out in a heavy rain storm. Also needed an alignment.
Robert L. on
It would be very handy if your larger open trailers and all enclosed trailers had a crank jack and folding wheel on the hitch bar. Lifting the thing off the hitch ball is hard empty, impossible when loaded.
Charles B. on
Truck steering was loose and the acceleration was rough and sluggish. Very dangerous for the road. Almost $200 for 10 hours. Didnt know we only had 10 hours until pickup. Hardly made the deadline.
harold g. on
I rent 2 times, first time the truck , was dirty, but the rest ok. I can strongly recommend this location
Stefan D. on
Both attendants very personable. Good experience
Grace D. on
I
qishun l. on
It is very helping and EVERY THINING IS EXCELLENT. Thank you so much.
Paul C. on
All were well
Robert r. on
The agent who checked us out at the desk when we arrived to pick up our rental was so knowledgeable & friendly. Great experience.
Leonel M. on
Better attitude from employees
Jason O. on
One of the best equipped locations plenty of equipment for in town jobs!
MARK M. on
I was given a trailer that did not have working tail lights. Unfortunately, I did not realize this until I was half way down to West Virginia. It was raining on & off and other vehicles were honking their horn at me. Finally, someone rolled down their window & shouted that I had no tail lights.
kevin f. on
Try not to the customer that the location for pickup that was only 3 miles away was changed the day before to a location 30 miles away. The service at 381 rt.211 was excellent. The added 60mile round trip to pick up the rental was very poor.
deborah b. on
tell people up front and on the computer site that the price is for twenty four hours
Richard V. on
When sending the finished contract/receipt upon return of the rental maybe it could be sent in a different fomat.. as it is difficult to open and review depending on the type of electronics you are using (cell, laptop, tablet,etc).
Angel A. on
Nice friendly people
Barbara H. on
nothing... a wonderful experience!
Jeff L. on
Staff was very helpful
george m. on
1 minute and I was out the door! Actually I mean the truck door, they were outside waiting and had handheld unit to check out.Fastest check out ever!
DANIEL S. on
The pins holding the tailgate shut were very difficult to remove. I finally had to get a hammer and knock them out.
Michael R. on
Fix the truck. Wasnt safe for highway travel
Monique B. on
The staff was friendly and knowledgeable. They answered all my questions and allowed me to tour the facility.
MICHELE P. on
I had a bad experience my reservation was all messed up and because of that my bill was a extra 300 dollars i dont think i will use uhaul again
Douglas O. on
Truck had a starting problem but you may not have been aware
DEVLIN F. on
Don’t call the 1800 number. Was told something was available only to be told by regional director that it wasn’t. Regional call center was very helpful though.
CHRISTOPHER H. on
Very professional
Eric S. on
Both movers were cooperative, timely and nice.
Kevin B. on
Staff was helpful and friendly.
carmella v. on
You can improve on your customer support. Representatives in his location are rude
ANTHONY P. on
When U-Haul schedules an apt with a customer for a specific time uhaul should not take it upon themselves to change it. when My first apt that was made the pick up location was a location on main street and kingston ave in port jervis ny i reserved a van to drive to college in oneonta ny to pick up my two girls. i made it two weeks prior and when i showed up at the location on the pick up day not only did the location not have a van but the pick up time was changed and nobody notified me prior. Uhaul was nice enough to send me middletown ny where they had numerous vans and took care of me, gave me a free dolly and &50 credit on my card. The location in port jervis that i am complaining about is J’s mobil on main st. And kingston ave. I made the apt 2 weeks prior and on the pick up day there was no van available and pick time was changed with out notice
dennis m. on
Staff in the office were extremely helpful. The storage facility is very very clean and conveniently located.
Jeanne H. on
People were friendly and efficient. Vehicle had an message alert that an oil change was required. Cab was not particularly clean.
James G. on
This location has a very friendly staff and are professionals with client care.
Brooke O. on
When I arrived to pick up the truck it was not ready. The truck was at the facility and available but the employee who was in charge of that must have forgot to check it in. When I received the paperwork the fuel gage was highlighted at “full”. It was In fact not “full”. I have pictures with time stamps to prove it. When I received the statement for the rental I was charged $33 dollars for gas because it was not properly checked in from the last person. I also have the receipt from the gas station that is also time stamped and can be compared to the time of drop off. I have been on vacation and unable to call the facility but they should be expecting a call. I should not be responsible for the mistakes of incompetent and immature employees.
Jazmine V. on
The truck that i had reserved online wasnt returned by the previous renter and made me wait a long time for a resolution. Would have appreciated for them to contact me ahead of time that the truck wasnt available. Also they should've transferred my previous reservation i made online to the next place they sent me since the inconvenience was on their part and not mines. But the workers were Pleasant although i wasnt happy.
darrien h. on
The representative was great. My problem is the truck. It rained and it leaked water. I’m not sure how much of my stuff was damages. My mattress got wet
Jim S. on
Great service. Can't think of any improvements.
nicole b. on
I did not use the dolly inside of the truck. I'm not paying $7
Robert A. on
The only thing was that the steering wheel was oily and the smudge finger prints on the mirrors. The cup holders also had a sticky residue and to my surprise there were four stink bugs in the passenger vent. But otherwise ok.
Deborah K. on
your movers and services were great thanks
Deborah S. on
my experience was super
patrick w. on
At entrance while in the truck, there were instructions to wait until a staff came out. Staff never came out which was a little confusing because I wasn’t sure whether just to leave the truck or any other instructions.
SUZIE H. on
My experience with U-Haul was very good I will recommend this to anybody thank you for helping me taking care of my belongings
Carmen A. on
Very nice and professional.
Rosemary H. on
My credit card was charged the estimate cost and then when I returned the truck it was charged the actual amount. So as of today I've been charged twice. The estimate is pending but not released as of 4 days after returning the vehicle.
michele s. on
Everything went perfect and smooth
Karen B. on
Service was quick and easy. Staff was professionally friendly - I wouldn't dream of going anywhere else!
Norman T. on
Very convenient. Fast service.
Charlie A. on
The gentleman that helped us was extremely helpful and a pleasure to work with! Please thank him for us!
Rachel T. on
truck key horrible ! employee Crystal lazy and rude. why are employees useing their their own smart phones to take photos of renters drivers licenses and credit card info ?
keith l. on
great people !! always nice ,
Giselle S. on
Revert thing was good they attend me guick had no problems thank you.
KENNETH F. on
Spoke with the manager John about an unpleasant employee matter that I experienced. He was very professional and understanding and took care of my concerns. Because of John's professional behavior, I will recommend this location and will certainly use the store for purchases in the future. KEN
Barbara W. on
Ensure customer service is knowledgeable on hauling capacities for trailers.
Marguerite M. on
sharpen crayons and more magazines in customer area
JOSE R P. on
Everything is good, Amanda Pagan needs to be promoted
Tiffany R. on
Your employees were very rude. The man who unhooked the trailer started screaming at me and was cursing. The lady who set up us getting the trailer first told us they had no cargo trailers but then I went online and reserved one 2 minutes later.
Dan W. on
The employees were fine so I would recommend Middletown but the truck leaked water all over my stuff from the rain, check engine light remained on the entire time
angel m. on
Pickup was under 5 minutes. Drop off was under 5 minutes. Great service
tony r. on
Great guys thanx
Joe G. on
Na
Brian W. on
Trailer should have been swept out before I received it. Also, this location was about an hour drive from where I had made the reservation with no other options closer even for a different size trailer.
Dawn H. on
I only thing was the engine line was on. That just worried me. But overall every was excellent. Very friendly and answer any questions i had.
michelle a. on
Everything worked out well
MUHAMMAD I. on
Truck was clean but there was a cardboard sign left on the front seat.
JAMES S. on
Always a pleasure dealing with the crew in Middletown 211. I have never had a bad experience there, they are friendly and do a great job. Equipment is well maintained and clean.
Cecil H. on
Nothing John is the bomb. I was upset about moving and John made it better thank you John. Tracey
Michael B. on
Both employees were fantastic. A wonderful experience
Team P. on
Total experience was incredible
Kevin R. on
There was nothing wrong with anything I got the people were fantastic definitely come back to this location when I need something again
Christine F. on
Again uhaul stuck in a charge that I did not request when I did my online reservation I didn’t need a dolly but since there was one I was charged! Waiting on return call to credit me back. This is twice ! Two weeks ago I was charged insurance when I clearly declined it online. When I called today the response I get is that I have to reiterate what I want and don’t want! What’s the point of doing it online????
Dayle N. on
My only real issue is that I picked up the truck on Sunday, and we had snow. There was no scraper in the car, and walking around the lot was challenging as it was not plowed.
matthew c. on
In and out in 10 minutes. Couldn't ask for more.
CHARLES M. on
Great service
daniel v. on
The service was perfect i cant think of anything to make it better
DAISY M. on
Excellent customer service
Kristan L. on
The gentleman that helped me at this uhaul was extremely professional and just so helpful ! He was amazing!
Chantel J. on
Had another issue when I came to this location when they booked my reservation they put the wrong address from where I was suppose to leave from and how many days I was suppose to have the truck for. The guys at middle town location was very helpful.
Josiah B. on
I scheduled the rental online for the Fair Oaks Mobile. It closed at 5 so I scheduled by rental for 4:30. I walked through the door at 4:40 and the guy behind the counter rolled his eyes, sighed and said he would have to call his boss. His boss said “too late” and cancelled my reservation. I had to go to 211 Location to get the rental. Then I was 2 hours late in returning it, I called and said as much and I got charged for a whole additional day. I will be looking at other companies next time.
Lila S. on
John was great! Was my first time ever renting a Uhaul and he made it so easy. Very courteous and friendly.
STEVEN M. on
Great job Thanks
Kenneth M. on
The staff was super helpful and nice, a real pleasure to deal with. The facility was spotless and easy to use. Even with winter and snow, access was never an issue. The parking lot was always clear.
sonia a. on
It was a pleasure doing business with Uhaul . I would highly recommend it to my family and friends. Uhaul always delivers excellent service .
Robert S. on
This was a smooth and easy transaction. Keep up the good work!😊
Amanda P. on
Impeccable service
Jennifer H. on
Bit dusty in actual unit. Not too bad. Upon entering doors the stack of boxes prevent you from seeing counter. TX was the same. Is that a policy? Seems unwelcoming and is confusing.
Brittany K. on
great service
Raymond R. on
We were happy with the facility and the personnel. We used u-haul trailers making our move up from Ga. once in Oct. again at the beginning of Dec. and Dec. 12. Do we qualify for multiple discounts?
LISA K. on
Very Helpful Employees And Very Accomodating Service When I Needed It... Thank You U-Haul!!!
MIKE E. on
It would have been more convenient to have a dumpster outside that didn’t require paying a fee to use. I was told that it was taken away because people were not paying to use it.
Laura M. on
Couple issues- I had an employee tell me that the unit I needed cost less and I had 24 access (both false), there wasn't a garbage on my move out day, the alarm went off when opening after sign in.
Dinese S. on
The Uhaul team was very attentive to my needs and supplied all the information necessary for a smooth move.
sarah l. on
Staff person Carol was especially helpful. Would like it if you had rentals for shorter periods if time -- only used 1/3 of monthly rental. Thank you!
Charlene K. on
The facility is very well lit, but the access is not as secure as it should be. Once someone opens the door, it opens and shuts too readily. Anyone who doesn't belong there could easily get in.
Scott P. on
Very polite and helpful
Michelle I. on
the manager/ delivery person Melissa was very nice very professional and very helpful
Kerry Ann M. on
Beautiful service the staff was friendly and loving very understanding I will recommend this service to anyone who's not ready to depart from their personal belongings , it feels like a home away from
Krista S. on
on Wednesday 09/26/2018 I went into the office at 7am to close my storage unit since I no longer needed it, and return my lock. The woman in the office was extremely rude and nasty.
James P. on
N/A
CECIL W. on
Ok
Ankur M. on
N/A
Amie P. on
Very helpful customer service! My reservation was dealt with in a timely and easy manner. Thank you!
Kathleen F. on
our experience with u-haul was wonderful, beginning with calling the 800# thru returning the truck, personable and helpful!!!!
Kassandra N. on
Did not have the storage room I reserved but gave me two rooms for free so it made up for it I guess and the lady was real nice took the time to show us around
Alice S. on
Excellent, clean, safe, convenient!!!
Dinese S. on
Staff was very helpful, kind, and professional.one girl there Amanda answered all my questions kindly and took time to help me at the end of the day.
PAMELA B. on
Extremely clean, secure, accessible. Staff was always available and pleasant. We trusted this facility to store our late father's possessions for two years and it did not disappoint us. Thank you.
Pedro M. on
My family and i had a great experience with U-haul of Middletown everything was smooth from the truck rental to the Storage unit. I definitely would recommend them for all your moving needs.
MICHAEL B. on
We rented the storage unit for over 1yr and we were very impressed .
Elizabeth T. on
This was the worst experience I ever had with uhaul. Staff was rude and unaccomodating. At every turn, your staff, including Melissa and your flatbed operator tried to make your company’s issue mine.
perry b. on
I really enjoyed my storage unit. It was the additional fees added that drove me away for 5X5 unit. I was paying 75 & this month would be 85. It was the tipping point. Now I pay 60 in my new place
Luis A. on
Good customer service