Customer Reviews for U-Haul Moving & Storage of Middletown

5035 reviews

359 Route 211 E   Middletown, NY 10940
(Rt 17-Exit 120e at Rte 211)

(845) 343-2323

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(845) 343-2323

359 Route 211 E
Middletown, NY 10940
(Rt 17-Exit 120e at Rte 211)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ermin S. 
Rating:
5.0

Person at the counter was extremely helpful

Edward B. 
Rating:
4.0

Customer did not leave a comment.

LYDIA M. 
Rating:
5.0

Customer did not leave a comment.

Philip D. 
Rating:
5.0

Employees were very helpful & pleasant to work with.

KIM D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JR K. 
Rating:
5.0

Customer did not leave a comment.

NFN M. 
Rating:
2.0

Customer did not leave a comment.

DARINALLEN D. 
Rating:
5.0

Excellent Staff & Management

Adasha G. 
Rating:
5.0

Customer did not leave a comment.

Erica K. 
Rating:
5.0

Good equipments

Nelson G. 
Rating:
3.0

Customer did not leave a comment.

Zachary K. 
Rating:
4.0

Quick and easy pickup and drop off of tow dolly.

John W. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Pamelia R. 
Rating:
3.0

o

ZAINEL ABIDEEN I A. 
Rating:
5.0

Customer did not leave a comment.

Victoria K. 
Rating:
5.0

Customer did not leave a comment.

Manuel A. 
Rating:
5.0

Customer did not leave a comment.

miroslav V. 
Rating:
5.0

The process was extremely easy and simple. I have rented several units from this UHaul, the staff is consistent, the trucks get the job done and the location is easy to get to. There are 2 or 3 gas stations close by for that last minute fill up too

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

robert C. 
Rating:
1.0

The guess reading was a joke.

Gerald F. 
Rating:
4.0

Customer did not leave a comment.

Erqian N. 
Rating:
3.0

I returned two trucks and a trailer after a cross country move and I had to ask for a receipt for all three. A receipt should be automatically given.

Kristin F. 
Rating:
3.0

Clean the lot, picked up a nail in the trailer tire and also in my trucks tire from the lot

Luke G. 
Rating:
4.0

Customer did not leave a comment.

RICHARD T. 
Rating:
3.0

make sure the vehicle is able to be pulled out. i had to ask the attendant to back the vehicle away from store front, parked cars at the building front near a busy street. i was also advised upon returning to "just take some photos for yourself as proof you left the vehicle at the drop off location and place the keys in the drop box" this was NOT the case -- see next section

Lawrence C. 
Rating:
5.0

All good thanks

Fernando A. 
Rating:
5.0

Walked was helped right away. Cane back pulled up to the drop off point . Employee came out immediately and disconnected the trailer and off I went

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Roberto R. 
Rating:
4.0

Bring the truck to where you drop it off for return so the trips back and forth with blankets and materials wasnt a pain in the ass!!

Kevin B. 
Rating:
5.0

NA

Karl C. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Customer did not leave a comment.

Luke V. 
Rating:
5.0

Customer did not leave a comment.

Larry F. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Very. Efficient staff

VINCENT M. 
Rating:
5.0

Melisa had me in and out quickly Efficient operation

Vincent V. 
Rating:
5.0

It was slightly frustrating to have to drive so far (102 miles) but I was grateful to find the product I needed somewhere. I would recommend a trip to a local branch the days before you might need something you'll pull with your car just to make sure all is in working order. Overall very fast service at the Middletown location.

Katrina W. 
Rating:
4.0

Customer did not leave a comment.

Heather B. 
Rating:
5.0

Customer did not leave a comment.

Mildred G. 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
4.0

Customer did not leave a comment.

E A. 
Rating:
4.0

I had a problem with the rear rollup door not working when I went to come home. When I tried to call the number for the location where I rented the truck I ended up on hold for over 20 minutes with a call center. They transferred me to a service center rep who obviously knew nothing about the workings of the truck and told me they would have to send a mechanic out, which would have taken a couple of hours. At that point I just tied the door in the up position so I could return the truck and get home. You should really do something about the phone CSR situation. I normally recommend UHaul to my friends but now I am getting a little wary about using them.

James F. 
Rating:
3.0

Customer did not leave a comment.

Edward W. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Eugene I. 
Rating:
5.0

I checked in online the day before my pick up and they got my equipment ready and had me on my way in 5 minutes

Amaury M. 
Rating:
5.0

Customer did not leave a comment.

Dave P. 
Rating:
5.0

Second time using this uhaul location and happy with service.

Keith G. 
Rating:
5.0

Customer did not leave a comment.

Michel F. 
Rating:
5.0

you do already the best

Aron W. 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
1.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Joan C. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
5.0

Customer did not leave a comment.

mark D. 
Rating:
5.0

Customer did not leave a comment.

LESLIE M. 
Rating:
5.0

Customer did not leave a comment.

MICHELERENEE S. 
Rating:
3.0

Its the first truck in the second row? Second row where? Tire pressure alert as i drove out, had to come back for it to be checked. Driver side wiper was messed up, drove with half cleaned windshield for 10 hrs, Bad enough to drive in snowy weather, tougher when you can't see. Returned van, told about wiper, ( oh i guess i have to look at that. Could have cared less. Didn't bother to inspect upon return. I have learned to expect less and they proved me right.

Edward F. 
Rating:
5.0

Customer did not leave a comment.

JOHNA B. 
Rating:
5.0

Customer did not leave a comment.

Alyson T. 
Rating:
5.0

Great job

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

Grant L. 
Rating:
5.0

I ALWAYS GET EXCELLENT SERVICE AT THIS LOCATION !!!

DANIEL M. 
Rating:
1.0

Never received receipt via email, checked junk/spam as well Need Receipt Emailed ASAP Today!!! Send to: m.spinella@todsgroup.com **Called and they would not send unless person picking up the truck called them to request, even though my credit card was used, and my email was listed on the reservation...

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

L B. 
Rating:
5.0

Customer did not leave a comment.

DENNISF M. 
Rating:
5.0

keep doing what you're doing. Excellent Customer Service

Kevin H. 
Rating:
4.0

Please fill the gas tank! We received the truck with 1/4 of a tank. Of course this is so we will fill it with more gas than we used. What an inconvenience to have scheduled the move and people to come help only to have to go get gas first. Also we got one of the old trucks and it was very dirty inside the cabin with sticky liquid from a drink spilled all over. Also no hazard lights anywhere to be found (we even called about this while we were driving and they confirmed that there were none on the truck we had). Overall we like U-Haul but this time it wasn't as good.

Ann M. 
Rating:
5.0

Customer did not leave a comment.

Robert U. 
Rating:
4.0

Not sure,just keep do a good job!

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
3.0

Found it very odd that a representative did not come out to unhitch the trailer from our vehicle it was left up to us to do it.

PATRICIAA M. 
Rating:
3.0

Clean the vehicle. I was assessed a cleaning fee because I did not take time to sweep out the previous renter's debris. Associate apologized for this while tossing in some rented pads but I did not ask for it in writing.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Monique F. 
Rating:
3.0

Customer did not leave a comment.

Edward W. 
Rating:
5.0

Great service

Gilberto C. 
Rating:
5.0

Customer did not leave a comment.

Andrew O. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYW V. 
Rating:
5.0

Very fast service, both in and out. The truck was very clean, in excellent shape, and ran very well.

Robert A. 
Rating:
4.0

Nothing. All was well.

Todd Y. 
Rating:
4.0

The efficiency of the staff is amazing, usually in and out 20 mins or less if I reserve equipment online. I rent from this location pretty frequently, never an issue. Keep doing great work.

Stewart M. 
Rating:
4.0

Customer did not leave a comment.

Basilio C. 
Rating:
5.0

The girl came right out at 9 am unhooked my trailer and said I was all set could not have been better overall a very positive experience on both ends of my trip with a u haul trailer

DANIELJ S. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

ERINQ K. 
Rating:
5.0

Customer did not leave a comment.

Valerie R. 
Rating:
5.0

nothing the lady who tuck care of me was very professional she is very good at her job. Thank you and her for a job well done

Daniel V. 
Rating:
1.0

Give what we ordered on line. When we arrived to pick up a truck - all went downhill from there. I'd never want to trust U haul again. Made my moving day a nightmare

JOANNEG C. 
Rating:
5.0

Customer did not leave a comment.

Stacey P. 
Rating:
5.0

Customer did not leave a comment.

Kristin F. 
Rating:
2.0

Charge too much money per miles

Frantzou F. 
Rating:
5.0

Everything was great: Good truck, excellent service (quick in-and-out to start, drop-off took maybe 30 seconds).

Robert A. 
Rating:
4.0

Have more sizes available

Michael K. 
Rating:
5.0

U haul of Middletown has never let me down!!! They have the best personnel!! At this location!!!

Daniel M. 
Rating:
3.0

Customer did not leave a comment.

Xiaojun C. 
Rating:
5.0

Courteous staff.

Anthony D. 
Rating:
4.0

Customer did not leave a comment.

seymoura h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline V.  |  Overall Experience 
Rating:
5.0

Staff always friendly & helpful. Facility clean, well maintained & well lit. Highly recommend.

Michael M.  |  Overall Experience 
Rating:
5.0

I must this has been by far the most friendliest, professional place to rent from. From the front desk staff all the way to management here. This store should be an example of how you treat your customers and what Great customer Service should be like. Thank you so much for all your help. Sincerely, Jessica Fuertes

jessica f.  |  Overall Experience 
Rating:
5.0

The staff is super helpful. Amanda in particular was incredible to work with. Our stuff stayed in great condition in this facility.

Jennifer L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dominqe g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricardo J.  |  Overall Experience 
Rating:
5.0

The storage unit was clean, easy to access, safe and secure, the staff was very helpful and professional. The carts were always available for my use and the door and elevator are large enough to accommodate 4 carts at once! I recommend this facility to anyone looking for a good storage facility.

Joe M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mackenzie S.  |  First Impressions 
Rating:
3.0

staff member who I worked with on 7/31 was not friendly or helpful and was pretty rude. staff member i spoke with on 8/1 was nice and helpful

Mackenzie S.  |  Overall Experience 
Rating:
5.0

Thanks for a great experience. The staff were really helpful and I am grateful. The guy who installs the trailer hitches is excellent. Its amazing how many cars they could put a hitch on. I have used this uhaul facility extensively overall I had a great experience.

jamie c.  |  Overall Experience 
Rating:
2.0

Expensive as compared to others places, kept raising the price during our stay. NEVER answers their phone in the years we we’re there if we had a question . Bathroom there was hardly ever cleaned. Always had Accumulated Discarded Furniture or items at the Exit doorway or previous dumpster . Big Fire Hazard.

John G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis J.  |  Overall Experience 
Rating:
4.0

I just wish that the store clerk was wearing a mask as required by NYS Governor’s’ Executive Order.

Patricia D.  |  First Impressions 
Rating:
5.0

Thank you a John and Jim he was the tall guy whom helped with trailer. Everyone was welcoming and friendly. John thank you for assisting me in a smooth transition. Thank you, Jessica Fuertes

jessica f.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alton B.  |  Overall Experience 
Rating:
2.0

I would have appreciated if I was told that access was until 10pm. I moved a lot of things to the truck and when I go to store them I was denied access. I was very disappointed.

Rosa G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kelly J.  |  Overall Experience 
Rating:
5.0

Would use this location again if needed,

leon p.  |  Overall Experience 
Rating:
4.0

The call center needs training. They didn’t have the correct information and were pushy about making a reservation. She kept asking me for my credit card number and wouldn’t listen to my questions. The manager at the facility was great. He knew his business and was very accommodating.

Joe M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Monique B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anthony c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RASHAUNDA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita M.  |  Overall Experience 
Rating:
3.0

The pricing is way too high. Most people utilize storage units do to housing and/or financial issues. These prices are hard to maintain

shaniqua k.  |  Overall Experience 
Rating:
5.0

Thank you for everything .☺

juan c.  |  Overall Experience 
Rating:
4.0

My space was very useful and convenient

Tennille T.  |  Overall Experience 
Rating:
5.0

My time there was carefree of my property ever being in danger

John M.  |  Overall Experience 
Rating:
5.0

Great staff and building

Amanda P.  |  Overall Experience 
Rating:
5.0

she was pleasant , nice and explain everything great. She made you feel welcome.

Dawn H.  |  First Impressions 
Rating:
5.0

great

Robert D.  |  Overall Experience 
Rating:
5.0

We were very satisfied with our unit. We had it for 9 months with no problems. Carol was the first person we dealt with. She was very polite and courteous and knowledgeable. We would highly recomm

Raymond R.  |  Overall Experience 
Rating:
5.0

Clean clean clean. Three years later when I opened my boxes I could have put everything in its place without cleaning. But of course I didn’t.

MARY C.  |  Overall Experience 
Rating:
5.0

The staff at this Uhaul facility were excellent.

RAFAEL V.  |  First Impressions 
Rating:
5.0

My highest accolades to your employee, Carol Clay, who works at the Rt 211E , Middletown, NY UHAUL center. She went above and beyond helping me get a unit quickly. She is a valuable employee!!

gail m.  |  First Impressions 
Rating:
5.0

I had a storage unit here before. As last time, John, Jimmy, Carol & Bill all treated me professionally & exepiditiously - hope to be here for awhile.

Thomas T.  |  First Impressions 
Rating:
5.0

Good storage nice kind people

WILFREDO D.  |  Overall Experience 
Rating:
5.0

I

Grace D.  |  Overall Experience 
Rating:
4.0

The staff was friendly and knowledgeable. They answered all my questions and allowed me to tour the facility.

Monique B.  |  First Impressions 
Rating:
5.0

Staff in the office were extremely helpful. The storage facility is very very clean and conveniently located.

dennis m.  |  First Impressions 
Rating:
5.0

your movers and services were great thanks

Deborah K.  |  First Impressions 
Rating:
5.0

My experience with U-Haul was very good I will recommend this to anybody thank you for helping me taking care of my belongings

SUZIE H.  |  Overall Experience 
Rating:
5.0

Great guys thanx

tony r.  |  First Impressions 
Rating:
5.0

Everything worked out well

michelle a.  |  First Impressions 
Rating:
5.0

The staff was super helpful and nice, a real pleasure to deal with. The facility was spotless and easy to use. Even with winter and snow, access was never an issue. The parking lot was always clear.

Kenneth M.  |  Overall Experience 
Rating:
5.0

It was a pleasure doing business with Uhaul . I would highly recommend it to my family and friends. Uhaul always delivers excellent service .

sonia a.  |  Overall Experience 
Rating:
5.0

This was a smooth and easy transaction. Keep up the good work!😊

Robert S.  |  First Impressions 
Rating:
5.0

Impeccable service

Amanda P.  |  First Impressions 
Rating:
5.0

Bit dusty in actual unit. Not too bad. Upon entering doors the stack of boxes prevent you from seeing counter. TX was the same. Is that a policy? Seems unwelcoming and is confusing.

Jennifer H.  |  Overall Experience 
Rating:
5.0

great service

Brittany K.  |  First Impressions 
Rating:
5.0

We were happy with the facility and the personnel. We used u-haul trailers making our move up from Ga. once in Oct. again at the beginning of Dec. and Dec. 12. Do we qualify for multiple discounts?

Raymond R.  |  First Impressions 
Rating:
5.0

Very Helpful Employees And Very Accomodating Service When I Needed It... Thank You U-Haul!!!

LISA K.  |  Reservation 
Rating:
5.0

It would have been more convenient to have a dumpster outside that didn’t require paying a fee to use. I was told that it was taken away because people were not paying to use it.

MIKE E.  |  Overall Experience 
Rating:
4.0

Couple issues- I had an employee tell me that the unit I needed cost less and I had 24 access (both false), there wasn't a garbage on my move out day, the alarm went off when opening after sign in.

Laura M.  |  Overall Experience 
Rating:
5.0

The Uhaul team was very attentive to my needs and supplied all the information necessary for a smooth move.

Dinese S.  |  Overall Experience 
Rating:
5.0

Staff person Carol was especially helpful. Would like it if you had rentals for shorter periods if time -- only used 1/3 of monthly rental. Thank you!

sarah l.  |  Overall Experience 
Rating:
5.0

The facility is very well lit, but the access is not as secure as it should be. Once someone opens the door, it opens and shuts too readily. Anyone who doesn't belong there could easily get in.

Charlene K.  |  Overall Experience 
Rating:
5.0

Very polite and helpful

Scott P.  |  Reservation 
Rating:
4.0

the manager/ delivery person Melissa was very nice very professional and very helpful

Michelle I.  |  Overall Experience 
Rating:
5.0

Beautiful service the staff was friendly and loving very understanding I will recommend this service to anyone who's not ready to depart from their personal belongings , it feels like a home away from

Kerry Ann M.  |  Overall Experience 
Rating:
3.0

on Wednesday 09/26/2018 I went into the office at 7am to close my storage unit since I no longer needed it, and return my lock. The woman in the office was extremely rude and nasty.

Krista S.  |  Overall Experience 
Rating:
5.0

N/A

James P.  |  Overall Experience 
Rating:
5.0

Ok

CECIL W.  |  Overall Experience 
Rating:
5.0

N/A

Ankur M.  |  Overall Experience 
Rating:
5.0

Very helpful customer service! My reservation was dealt with in a timely and easy manner. Thank you!

Amie P.  |  Reservation 
Rating:
5.0

our experience with u-haul was wonderful, beginning with calling the 800# thru returning the truck, personable and helpful!!!!

Kathleen F.  |  Reservation 
Rating:
4.0

Did not have the storage room I reserved but gave me two rooms for free so it made up for it I guess and the lady was real nice took the time to show us around

Kassandra N.  |  Reservation 
Rating:
5.0

Excellent, clean, safe, convenient!!!

Alice S.  |  Overall Experience 
Rating:
5.0

Staff was very helpful, kind, and professional.one girl there Amanda answered all my questions kindly and took time to help me at the end of the day.

Dinese S.  |  Reservation 
Rating:
5.0

Extremely clean, secure, accessible. Staff was always available and pleasant. We trusted this facility to store our late father's possessions for two years and it did not disappoint us. Thank you.

PAMELA B.  |  Overall Experience 
Rating:
5.0

My family and i had a great experience with U-haul of Middletown everything was smooth from the truck rental to the Storage unit. I definitely would recommend them for all your moving needs.

Pedro M.  |  Reservation 
Rating:
1.0

We rented the storage unit for over 1yr and we were very impressed .

MICHAEL B.  |  Overall Experience 
Rating:
1.0

This was the worst experience I ever had with uhaul. Staff was rude and unaccomodating. At every turn, your staff, including Melissa and your flatbed operator tried to make your company’s issue mine.

Elizabeth T.  |  Overall Experience 
Rating:
4.0

I really enjoyed my storage unit. It was the additional fees added that drove me away for 5X5 unit. I was paying 75 & this month would be 85. It was the tipping point. Now I pay 60 in my new place

perry b.  |  Overall Experience 
Rating:
4.0

Good customer service

Luis A.  |  Overall Experience 
No reviews have been submitted for this location.

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