U-Haul Moving & Storage of Middletown

4957 reviews

359 Route 211 E   Middletown, NY 10940
(Rt 17-Exit 120e at Rte 211)

(845) 343-2323

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(845) 343-2323

359 Route 211 E
Middletown, NY 10940

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Edward W. 
Rating:
5.0

Great service

Gilberto C. 
Rating:
5.0

Customer did not leave a comment.

Andrew O. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYW V. 
Rating:
5.0

Very fast service, both in and out. The truck was very clean, in excellent shape, and ran very well.

Robert A. 
Rating:
4.0

Nothing. All was well.

Todd Y. 
Rating:
4.0

The efficiency of the staff is amazing, usually in and out 20 mins or less if I reserve equipment online. I rent from this location pretty frequently, never an issue. Keep doing great work.

Stewart M. 
Rating:
4.0

Customer did not leave a comment.

Basilio C. 
Rating:
5.0

The girl came right out at 9 am unhooked my trailer and said I was all set could not have been better overall a very positive experience on both ends of my trip with a u haul trailer

DANIELJ S. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

ERINQ K. 
Rating:
5.0

Customer did not leave a comment.

Valerie R. 
Rating:
5.0

nothing the lady who tuck care of me was very professional she is very good at her job. Thank you and her for a job well done

Daniel V. 
Rating:
1.0

Give what we ordered on line. When we arrived to pick up a truck - all went downhill from there. I'd never want to trust U haul again. Made my moving day a nightmare

JOANNEG C. 
Rating:
5.0

Customer did not leave a comment.

Stacey P. 
Rating:
5.0

Customer did not leave a comment.

Kristin F. 
Rating:
2.0

Charge too much money per miles

Frantzou F. 
Rating:
5.0

Everything was great: Good truck, excellent service (quick in-and-out to start, drop-off took maybe 30 seconds).

Robert A. 
Rating:
4.0

Have more sizes available

Michael K. 
Rating:
5.0

U haul of Middletown has never let me down!!! They have the best personnel!! At this location!!!

Daniel M. 
Rating:
3.0

Customer did not leave a comment.

Xiaojun C. 
Rating:
5.0

Courteous staff.

Anthony D. 
Rating:
4.0

Customer did not leave a comment.

seymoura h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felix V. 
Rating:
5.0

Customer did not leave a comment.

REBECCALYNN S. 
Rating:
3.0

Customer Service was average, not impressed, was treated as just another customer, matter of fact attitude, not focused on delivery of service with a smile. Additionally, when i went to take the truck, no one confirmed what equipment was in the vehicle, nor did anyone demonstrate any of the feature. I am an experienced truck driver, so it was no issue for me, however, someone new to driving a truck would have had a tough time, getting to know the feature, how to fill the fuel, opening the rear deck, etc.

Randall E. 
Rating:
5.0

Customer did not leave a comment.

Roberto R. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Everything is satisfaction. Wery happy with your service. Thanks.

Sime P. 
Rating:
5.0

Just dropped the truck off no questions asked very easy.

Juan R. 
Rating:
3.0

Please educate your rep with the truck that you renting , when I asked about how high tis the clearance 20 ft truck I'm renting she told me under 10 ft but the fact clearance is 11 ft and that could cause big problem under small bridge.

Rudy Y. 
Rating:
5.0

Customer did not leave a comment.

Antonio S. 
Rating:
4.0

Customer did not leave a comment.

Suze T. 
Rating:
5.0

very polite and helpful

Lloyd M. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

Everything was fine. Service was excellent -- and fast. Truck ran well and was easy to drive.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Tyrik M. 
Rating:
5.0

Customer did not leave a comment.

Tatiana A. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
3.0

My complaint is with UHaul. I reserved the equipment well in advance. Although you apparently knew that there was a shortage of trailers in the area, I was contacted the night before my trip to tell me none were available. I was past the cancellation date for my trip accommodation I called back, waited for half an hour on hold; then my call was dropped. After several calls and much hold time I suggested that they widen their search area. I had to drive 124 miles to another state which they told me was 83 miles away ( it was - as the crow flies). When I got there the crew had to shovel the trailer out of the snow, and in the store only 1 out of 3 were wearing masks. Not a good experience.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Kathleen C. 
Rating:
5.0

This facility is the best! The manager John Stucko is friendly, respectful, and very knowledgeable about UHall products and services.

James A. 
Rating:
5.0

Customer did not leave a comment.

KEITHBRIAN P. 
Rating:
3.0

This Uhaul used a previous card that I had on file and as a result caused an overdraft in my bank account. I provided the uhaul with my credit card and they processed my debit.

Emanuel B. 
Rating:
3.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Sheryl L. 
Rating:
5.0

Customer did not leave a comment.

Veralyn N. 
Rating:
3.0

Customer did not leave a comment.

christine C. 
Rating:
5.0

Very Satisfied

John L. 
Rating:
5.0

There's only one issue I have, at the end my use I was informed the I can leave vehicle parked with keys in it so I complied, what I don't under stand is why was a large amount of money was taken out my checking without no warning , I could not communicate neither, no itemized Bill so I was left in the dark. So if would of had any other transactions pending it would put me in a negative. At least alert the customer.

Hector B. 
Rating:
4.0

I'm sure the operation moves quicker and more efficiently when not dealing with COVID. Even with those hurdles, the 211 location in Middletown provided a better than average service.

Bennet H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
2.0

I was told from an employee there that I could return the rental back a few hours late because he didn't h a any reservations for it, went to return it and got charged 2 days and even after I had the voice recording from my phone of what he said that told me in exact words, Oh Well.. Mind you I manage 900 doctors in Orange County and use all the time to close and relocate items to new private practices. Never again. Middleton, NY location on RT 211

Ronald B. 
Rating:
5.0

The only thing the ratchet on the trailer were rusted and they were very hard to turn to tighten up the strap and it was horrible trying to undo the ratchets because they were so rusted

noel M. 
Rating:
4.0

Customer did not leave a comment.

Joyce F. 
Rating:
5.0

Greatest customer service ever

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline V.  |  Overall Experience 
Rating:
3.0

The inside of the drivers cab was very dirty. It needed to be clean. We all need to do our part during the pandemic to break the curve. Please clean and disenfect or instruct the the renters to clean up after themselves post signs on the dashboard..do your part

Lorna M. 
Rating:
4.0

Customer did not leave a comment.

EMILYANN B. 
Rating:
5.0

This was effortless. Reserving on line, uploading my license info, Pick up and drop off. So quick and easy!

CAROLM C. 
Rating:
5.0

Windex the windshield better

Carlina G. 
Rating:
5.0

Customer did not leave a comment.

Timothy N. 
Rating:
4.0

The in person experience was smooth. But the website and app were useless. Twice it allowed me to reserve equipment at another location that didn't actually have the equipment. And then the Uhaul app did not allow me to check in online. Had to go inside facility to check-in in person.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Shantel W. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
2.0

When you have a first responder come in don't treat him or her as a second class citizen. Due to being late returning the rental product . With the reason if the lateness of being on a fire call. Then stating there will be a $50.00 extra charge and in fact the charge is $54.06. However there was 1 gentleman there that tried to make the experience better by being understanding and I would like thank him for his professionalism. That gentleman was the guy In the cowboy hat.

Stewart D. 
Rating:
4.0

Did rental online was confusing I thought you did not have to go inside to pickup vehicle. Went to drop off vehicle no body was outside to check vehicle in I had to walk in again

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Nakia L. 
Rating:
2.0

I made a reservation that was transferred to 359 rte 211 but I never received a call. I had to go to the original location before I was told that it's been transferred to 211.

CHARLES A. 
Rating:
5.0

Customer did not leave a comment.

Vincent S. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

The employees & Boss are all amazing. My experience was great. No hassle, smooth...

JUSTINE B. 
Rating:
5.0

The service was great. I was in and out and the men attached and detached the trailer for me. I needed a part for my truck, he had, charged my card in file and I was in my way. Thanks for such great service.

Latasha M. 
Rating:
5.0

Customer did not leave a comment.

Anne B. 
Rating:
4.0

I picked up the rental in the morning on Sunday. An extra staff member in the early AM on weekends would be beneficial - the line was to the door and took over 30 minutes. Otherwise the staff I encountered on check in and end of day were excellent (very friendly and courteous)

Debra S. 
Rating:
5.0

Thas fast easy to getting return easy 24 hrs

Ovaldino S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Have more closer location.

Gregory G. 
Rating:
5.0

Staff always friendly & helpful. Facility clean, well maintained & well lit. Highly recommend.

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODELLH G. 
Rating:
5.0

Customer did not leave a comment.

NAOMIJ G. 
Rating:
5.0

I must this has been by far the most friendliest, professional place to rent from. From the front desk staff all the way to management here. This store should be an example of how you treat your customers and what Great customer Service should be like. Thank you so much for all your help. Sincerely, Jessica Fuertes

jessica f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
4.0

Customer did not leave a comment.

Maria R. 
Rating:
5.0

The staff is super helpful. Amanda in particular was incredible to work with. Our stuff stayed in great condition in this facility.

Jennifer L.  |  Overall Experience 
Rating:
4.0

Everything went well. Only problem was it was difficult to get ahold of anyone! You sit on hold for 10-15 minutes each time you call. Otherwise they were all very helpful.

Jeffrey B. 
Rating:
4.0

Customer did not leave a comment.

Orus M. 
Rating:
5.0

Customer did not leave a comment.

Mikel L. 
Rating:
5.0

Easy pick up, easy drop off. The truck has an error message that shows up: "Front right truck tire is low." We tried putting air in it but the alert kept showing up. No issue there though, we rode 180 miles with no issues.

Hope M. 
Rating:
4.0

Customer did not leave a comment.

Elliot M. 
Rating:
5.0

Customer did not leave a comment.

Juraj K. 
Rating:
3.0

Customer did not leave a comment.

Bryce B. 
Rating:
3.0

Customer did not leave a comment.

FABIOS M. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
3.0

The process of trying to rent a trailer one way from Middletown NY to Chicago was absolutely horrible. If U-Haul had a competitor we would have not rented from U-Haul. The day prior to picking up a trailer that had been reserved the week before, we were told to choose between driving to Connecticut, New Jersey, or Pennsylvania to obtain the trailer. This was not only unacceptable, it was impossible given our work schedules and the need to move a family member. We were then required to find storage for the trailer in Chicago, and then drag it empty back to New York. DRAGGING AN EMPTY, BUCKING, RATTLY TRAILER 770 MILES TO JUST RETURN IT TO NEW YORK WAS UNPLEASANT AND COSTLY.

Ronald T. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

Luigi T. 
Rating:
5.0

Easy

Joshua H. 
Rating:
5.0

Great service picking up and returning

James W. 
Rating:
4.0

Back of truck is fine but Cupholders have been very filthy.

CHARLES A. 
Rating:
4.0

Customer did not leave a comment.

Carlo C. 
Rating:
5.0

Customer did not leave a comment.

Terry F. 
Rating:
5.0

Customer did not leave a comment.

Susan P. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dominqe g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricardo J.  |  Overall Experience 
Rating:
5.0

The storage unit was clean, easy to access, safe and secure, the staff was very helpful and professional. The carts were always available for my use and the door and elevator are large enough to accommodate 4 carts at once! I recommend this facility to anyone looking for a good storage facility.

Joe M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mackenzie S.  |  First Impressions 
Rating:
3.0

staff member who I worked with on 7/31 was not friendly or helpful and was pretty rude. staff member i spoke with on 8/1 was nice and helpful

Mackenzie S.  |  Overall Experience 
Rating:
5.0

Thanks for a great experience. The staff were really helpful and I am grateful. The guy who installs the trailer hitches is excellent. Its amazing how many cars they could put a hitch on. I have used this uhaul facility extensively overall I had a great experience.

jamie c.  |  Overall Experience 
Rating:
2.0

Expensive as compared to others places, kept raising the price during our stay. NEVER answers their phone in the years we we’re there if we had a question . Bathroom there was hardly ever cleaned. Always had Accumulated Discarded Furniture or items at the Exit doorway or previous dumpster . Big Fire Hazard.

John G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis J.  |  Overall Experience 
Rating:
4.0

I just wish that the store clerk was wearing a mask as required by NYS Governor’s’ Executive Order.

Patricia D.  |  First Impressions 
Rating:
5.0

Thank you a John and Jim he was the tall guy whom helped with trailer. Everyone was welcoming and friendly. John thank you for assisting me in a smooth transition. Thank you, Jessica Fuertes

jessica f.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alton B.  |  Overall Experience 
Rating:
2.0

I would have appreciated if I was told that access was until 10pm. I moved a lot of things to the truck and when I go to store them I was denied access. I was very disappointed.

Rosa G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kelly J.  |  Overall Experience 
Rating:
5.0

Would use this location again if needed,

leon p.  |  Overall Experience 
Rating:
4.0

The call center needs training. They didn’t have the correct information and were pushy about making a reservation. She kept asking me for my credit card number and wouldn’t listen to my questions. The manager at the facility was great. He knew his business and was very accommodating.

Joe M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Monique B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anthony c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RASHAUNDA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita M.  |  Overall Experience 
Rating:
3.0

The pricing is way too high. Most people utilize storage units do to housing and/or financial issues. These prices are hard to maintain

shaniqua k.  |  Overall Experience 
Rating:
5.0

Thank you for everything .☺

juan c.  |  Overall Experience 
Rating:
4.0

My space was very useful and convenient

Tennille T.  |  Overall Experience 
Rating:
5.0

My time there was carefree of my property ever being in danger

John M.  |  Overall Experience 
Rating:
5.0

Great staff and building

Amanda P.  |  Overall Experience 
Rating:
5.0

she was pleasant , nice and explain everything great. She made you feel welcome.

Dawn H.  |  First Impressions 
Rating:
5.0

great

Robert D.  |  Overall Experience 
Rating:
5.0

We were very satisfied with our unit. We had it for 9 months with no problems. Carol was the first person we dealt with. She was very polite and courteous and knowledgeable. We would highly recomm

Raymond R.  |  Overall Experience 
Rating:
5.0

Clean clean clean. Three years later when I opened my boxes I could have put everything in its place without cleaning. But of course I didn’t.

MARY C.  |  Overall Experience 
Rating:
5.0

The staff at this Uhaul facility were excellent.

RAFAEL V.  |  First Impressions 
Rating:
5.0

My highest accolades to your employee, Carol Clay, who works at the Rt 211E , Middletown, NY UHAUL center. She went above and beyond helping me get a unit quickly. She is a valuable employee!!

gail m.  |  First Impressions 
Rating:
5.0

I had a storage unit here before. As last time, John, Jimmy, Carol & Bill all treated me professionally & exepiditiously - hope to be here for awhile.

Thomas T.  |  First Impressions 
Rating:
5.0

Good storage nice kind people

WILFREDO D.  |  Overall Experience 
Rating:
5.0

I

Grace D.  |  Overall Experience 
Rating:
4.0

The staff was friendly and knowledgeable. They answered all my questions and allowed me to tour the facility.

Monique B.  |  First Impressions 
Rating:
5.0

Staff in the office were extremely helpful. The storage facility is very very clean and conveniently located.

dennis m.  |  First Impressions 
Rating:
5.0

your movers and services were great thanks

Deborah K.  |  First Impressions 
Rating:
5.0

My experience with U-Haul was very good I will recommend this to anybody thank you for helping me taking care of my belongings

SUZIE H.  |  Overall Experience 
Rating:
5.0

Great guys thanx

tony r.  |  First Impressions 
Rating:
5.0

Everything worked out well

michelle a.  |  First Impressions 
Rating:
5.0

The staff was super helpful and nice, a real pleasure to deal with. The facility was spotless and easy to use. Even with winter and snow, access was never an issue. The parking lot was always clear.

Kenneth M.  |  Overall Experience 
Rating:
5.0

It was a pleasure doing business with Uhaul . I would highly recommend it to my family and friends. Uhaul always delivers excellent service .

sonia a.  |  Overall Experience 
Rating:
5.0

This was a smooth and easy transaction. Keep up the good work!😊

Robert S.  |  First Impressions 
Rating:
5.0

Impeccable service

Amanda P.  |  First Impressions 
Rating:
5.0

Bit dusty in actual unit. Not too bad. Upon entering doors the stack of boxes prevent you from seeing counter. TX was the same. Is that a policy? Seems unwelcoming and is confusing.

Jennifer H.  |  Overall Experience 
Rating:
5.0

great service

Brittany K.  |  First Impressions 
Rating:
5.0

We were happy with the facility and the personnel. We used u-haul trailers making our move up from Ga. once in Oct. again at the beginning of Dec. and Dec. 12. Do we qualify for multiple discounts?

Raymond R.  |  First Impressions 
Rating:
5.0

Very Helpful Employees And Very Accomodating Service When I Needed It... Thank You U-Haul!!!

LISA K.  |  Reservation 
Rating:
5.0

It would have been more convenient to have a dumpster outside that didn’t require paying a fee to use. I was told that it was taken away because people were not paying to use it.

MIKE E.  |  Overall Experience 
Rating:
4.0

Couple issues- I had an employee tell me that the unit I needed cost less and I had 24 access (both false), there wasn't a garbage on my move out day, the alarm went off when opening after sign in.

Laura M.  |  Overall Experience 
Rating:
5.0

The Uhaul team was very attentive to my needs and supplied all the information necessary for a smooth move.

Dinese S.  |  Overall Experience 
Rating:
5.0

Staff person Carol was especially helpful. Would like it if you had rentals for shorter periods if time -- only used 1/3 of monthly rental. Thank you!

sarah l.  |  Overall Experience 
Rating:
5.0

The facility is very well lit, but the access is not as secure as it should be. Once someone opens the door, it opens and shuts too readily. Anyone who doesn't belong there could easily get in.

Charlene K.  |  Overall Experience 
Rating:
5.0

Very polite and helpful

Scott P.  |  Reservation 
Rating:
4.0

the manager/ delivery person Melissa was very nice very professional and very helpful

Michelle I.  |  Overall Experience 
Rating:
5.0

Beautiful service the staff was friendly and loving very understanding I will recommend this service to anyone who's not ready to depart from their personal belongings , it feels like a home away from

Kerry Ann M.  |  Overall Experience 
Rating:
3.0

on Wednesday 09/26/2018 I went into the office at 7am to close my storage unit since I no longer needed it, and return my lock. The woman in the office was extremely rude and nasty.

Krista S.  |  Overall Experience 
Rating:
5.0

N/A

James P.  |  Overall Experience 
Rating:
5.0

Ok

CECIL W.  |  Overall Experience 
Rating:
5.0

N/A

Ankur M.  |  Overall Experience 
Rating:
5.0

Very helpful customer service! My reservation was dealt with in a timely and easy manner. Thank you!

Amie P.  |  Reservation 
Rating:
5.0

our experience with u-haul was wonderful, beginning with calling the 800# thru returning the truck, personable and helpful!!!!

Kathleen F.  |  Reservation 
Rating:
4.0

Did not have the storage room I reserved but gave me two rooms for free so it made up for it I guess and the lady was real nice took the time to show us around

Kassandra N.  |  Reservation 
Rating:
5.0

Excellent, clean, safe, convenient!!!

Alice S.  |  Overall Experience 
Rating:
5.0

Staff was very helpful, kind, and professional.one girl there Amanda answered all my questions kindly and took time to help me at the end of the day.

Dinese S.  |  Reservation 
Rating:
5.0

Extremely clean, secure, accessible. Staff was always available and pleasant. We trusted this facility to store our late father's possessions for two years and it did not disappoint us. Thank you.

PAMELA B.  |  Overall Experience 
Rating:
5.0

My family and i had a great experience with U-haul of Middletown everything was smooth from the truck rental to the Storage unit. I definitely would recommend them for all your moving needs.

Pedro M.  |  Reservation 
Rating:
1.0

We rented the storage unit for over 1yr and we were very impressed .

MICHAEL B.  |  Overall Experience 
Rating:
1.0

This was the worst experience I ever had with uhaul. Staff was rude and unaccomodating. At every turn, your staff, including Melissa and your flatbed operator tried to make your company’s issue mine.

Elizabeth T.  |  Overall Experience 
Rating:
4.0

I really enjoyed my storage unit. It was the additional fees added that drove me away for 5X5 unit. I was paying 75 & this month would be 85. It was the tipping point. Now I pay 60 in my new place

perry b.  |  Overall Experience 
Rating:
4.0

Good customer service

Luis A.  |  Overall Experience 
No reviews have been submitted for this location.

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