Customer Reviews for U-Haul Moving & Storage of Middletown

5134 reviews

359 Route 211 E   Middletown, NY 10940
(Rt 17-Exit 120e at Rte 211)

(845) 343-2323

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(845) 343-2323

359 Route 211 E
Middletown, NY 10940
(Rt 17-Exit 120e at Rte 211)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nelson R. 
Rating:
3.0

Customer did not leave a comment.

Priscilla D. 
Rating:
5.0

Customer did not leave a comment.

frank P. 
Rating:
5.0

I moved to Texas over year ago.I was happy that my furniture was in good condition still for over year in storage. Thank you very much.

stephanie b.  |  Overall Experience 
Rating:
5.0

excellent customer service all the workers at the middletown location are great. Thank you

Rob H. 
Rating:
5.0

Customer did not leave a comment.

Helen G. 
Rating:
2.0

Have customer service at the location be a little more helpful.. Especially in the morning when it opens at 7:00 a.m. Not too friendly in the morning and not too helpful.....

Arminda R. 
Rating:
5.0

Quick and easy nice people at store

John I. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Open up your call center with more people could not get through tried all day had to go to actual site to make reservation

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

Karen G. 
Rating:
5.0

The Employees I dealt with was very friendly & helpful

Maureen H. 
Rating:
5.0

I had no problems ,I was in and out , It was a good experience .

STEVEN M. 
Rating:
4.0

Customer did not leave a comment.

Dave P. 
Rating:
5.0

Customer did not leave a comment.

Felicia G.  |  First Impressions 
Rating:
5.0

all good

Jan F. 
Rating:
5.0

Customer did not leave a comment.

Christopher O. 
Rating:
5.0

Customer did not leave a comment.

Miguel R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christel K. 
Rating:
5.0

Customer did not leave a comment.

Tanishia L.  |  First Impressions 
Rating:
1.0

Service rep was horribly angry and rude. Uhaul costed 170$ more than both the quote that I received from uhaul and the estimate that I researched that very day. Had to drive 60 miles away to pick up the trailer from a different location. Terrible experience

Patrick B. 
Rating:
5.0

Great customer service and Friendly. I have to add that not only they were friendly with a smile but they also know the products pay rent and sell.

Miguel V. 
Rating:
3.0

Initially could not get through to the number assigned to the 211 office. No one answered that number. It took me couple of days to figure out how to get to speak with someone. Once I did though the lady was helpful but gave me limited time with the truck. It set me back another couple of days.

Vivette J. 
Rating:
5.0

I Have No Comments for Improvement. Alex was Courteous and Helpful.

Ivan C. 
Rating:
5.0

Customer did not leave a comment.

Awi P. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Super friendly and knowledgeable service.

Mary G. 
Rating:
4.0

Customer did not leave a comment.

Vincent L. 
Rating:
5.0

Rented trailer and pick-up. It was very rainy and pick up had no traction on hills. Ended up borrowing my friends 4 wheel drive vehicle. Store said no 4wd pickups. I wasted my money on the uhaul pickup. Trailer was good.

David D. 
Rating:
5.0

Customer did not leave a comment.

Jerry L. 
Rating:
5.0

Couldn't have been easier! Very convenient and accommodating!

Alvin C. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Friendly staff super fast and easy service...always a great experience

Alfredo N. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Clifford D. 
Rating:
4.0

Customer did not leave a comment.

Carlos V. 
Rating:
5.0

Need to address where to park uhaul after hours when the drop off lane is full.

Kirk K. 
Rating:
5.0

Staff was excellent and patient. I was pleased

Altamese B. 
Rating:
5.0

Customer did not leave a comment.

belinda s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
4.0

Customer did not leave a comment.

Debra L. 
Rating:
5.0

Customer did not leave a comment.

Fernando A. 
Rating:
2.0

The facility is great and some of the employees were also great. The manager was underwhelming. We called multiple times and could never speak to anyone at the local facility. When we made the trip up there for a lost key, we were told that they would call a locksmith and then call us to meet him and have the lock cut off. I later got the locksmith charge on my bill when the lock had not been cut and we had not been called. After being told the locksmith would come, I over heard the manager telling an employee just to tell customers in the future that they don't cut locks. After the $50 charge for nothing, the manager went and cut the lock himself. This is the Cliff's Notes version, but because of the lost key and locksmith situation, we didn't have access to the unit for months and basically only got the lock cut off in time for a move to another state.

ERICA M.  |  Overall Experience 
Rating:
1.0

Manager Amanda tried to ripe me off for 10 dollars per month more after one year of my stay. I will not encourage anyone to use your storage facility. Get a better manager if you want to keep exceptional customer service.

Lorianne P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John K. 
Rating:
1.0

Answer the phone please. Don't put us in the infinite waiting loop.

JAEYOONJ J. 
Rating:
5.0

Great how young man employee assisted with auto transport hookup.

Tom J. 
Rating:
4.0

The location was closed so I used the after hours return app and it was pretty easy.

Barbara H. 
Rating:
5.0

Nothing it was perfect

James A. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

gerald A. 
Rating:
5.0

Great service!

Lawrence F. 
Rating:
5.0

Customer did not leave a comment.

Loretta L. 
Rating:
5.0

Staff was professional, knowledgeable and friendly. They helped to hookup and then unhook the trailer upon return. After the initial application online, checking in was a breeze.

E S. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Shirley B. 
Rating:
5.0

Nothing service was quick and friendly thank you

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

Neil R. 
Rating:
5.0

Customer did not leave a comment.

Anthony F. 
Rating:
1.0

Truck did not feel safe. Alignment was really bad, pulling left.

EDWARD G. 
Rating:
5.0

Customer did not leave a comment.

daniel A. 
Rating:
3.0

I'm really pissed that I wasn't reimbursed for gas. It's not right to just take $30-$40 from someone.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

The service person who assisted m in the transaction was extremely helpful and professional - Great job! John

John F. 
Rating:
5.0

Overall pretty great seamless experience. Easy to navigate app and the reservation process was smooth.

Ken I. 
Rating:
1.0

Stop charging customers for the insurance when they declined it and there is a lack of communication between employees when one employee tells you that if you need to extend the rental just call and it's not a problem then another tells you you have to bring the truck back so you go out of your way to return the truck a still get charged the extra day when you still had 20 more hours before the end of the day, there are 24 hours in a day so stop double charging customers for the same truck.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
5.0

Customer did not leave a comment.

melanie C. 
Rating:
5.0

The sales associate was very helpful.

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

A+

David G. 
Rating:
4.0

Customer did not leave a comment.

Mabel C. 
Rating:
1.0

Customer service is poor. I had a reservation the day prior to this truck pick up a d they had the door closed before closing time and refused to open it and allow me to pick up my truck which delayed my move by a day. They I had to wash down the truck I did get which delayed me an additional day causing me to pay more money For vacating the apartment after the first of the month. Clean the trucks. The cabin was filthy. Garbage was left in it. Coffee was spilled on the seats and not cleaned. The cup holders were filthy with cru, crumbs, and junk. The steering wheel was sticky. The cabin smelled so bad I had to drive with my mask on and the windows down despite how cold it was outside.

Frantz C. 
Rating:
4.0

Customer did not leave a comment.

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

Jose L. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trisha M. 
Rating:
5.0

In and out of facility in 5 minutes. Same on return. Excellent customer service.

Eugene M. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
3.0

Please clean trucks

Antoinette K. 
Rating:
1.0

I reserved a cargo van online. Had some confusion with the address given to pick up the cargo van, I then tried to call for clearer directions with no response. I finally get to the uhaul location and get in my van.. heading home a “brake bulbs fault” starts to pop up I again try to call to let them know about it and was on the phone waiting for a response for 20 min. Finally I speak to someone and she tells me I have to report it to the road side assistance center?? Was no help. Back on hold I went and waited for someone to answer for another 10 min. She said they could either send someone out to fix the light or I can go back to uhaul for a new van. Long story short I had to go all the way back to get a different van it was a hassle

Keanna M. 
Rating:
3.0

I refused the first truck because of very strong smell of cannabis. The second truck same thing smelled like cannabis but not as bad as the first truck was dirty. The employee staff friendly knowledgeable. Due to the fact I was pressed for time I was actually forced to take the second truck if I had more time I would've went somewhere else. I always use this location in the past never ever experienced this before. Always been a loyal customer.

William S. 
Rating:
3.0

Truck came dirty had to clean it and got charged for a box I didn't use lady with the arm tattoo is very rude

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

Reuben S. 
Rating:
5.0

Dropping off my rental was easy and fast.

Joseph N. 
Rating:
5.0

Perfect experience at the Middletown location. Thank you.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Oludolapo A. 
Rating:
5.0

Customer did not leave a comment.

Adasha G. 
Rating:
5.0

Customer did not leave a comment.

Trina S. 
Rating:
3.0

Are used the contactless service that requires you to have the phone. The truck was not in the location stated on the phone. The supplies I rented were not in the truck. And the app instructed me to get the keys from the attendant which is certainly not contactless. The return process was effortless.

David W. 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
3.0

I went at a time when the office was closed but the drop off location was well noted with the signage.

JONATHANKEITH L. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Love the new Mobile App to handle all the paperwork! And returning was breeze.

Kelly K. 
Rating:
3.0

Trailer had a roof leak in the top middle. Furniture got wet!

Alex L. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Excellent service!!!!!

Vivian B. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Ermin S. 
Rating:
5.0

Person at the counter was extremely helpful

Edward B. 
Rating:
4.0

Customer did not leave a comment.

LYDIA M. 
Rating:
5.0

Customer did not leave a comment.

Philip D. 
Rating:
5.0

Employees were very helpful & pleasant to work with.

KIM D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JR K. 
Rating:
5.0

Customer did not leave a comment.

NFN M. 
Rating:
2.0

Customer did not leave a comment.

DARINALLEN D. 
Rating:
5.0

Excellent Staff & Management

Adasha G. 
Rating:
4.0

Customer did not leave a comment.

seymoura h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline V.  |  Overall Experience 
Rating:
5.0

Staff always friendly & helpful. Facility clean, well maintained & well lit. Highly recommend.

Michael M.  |  Overall Experience 
Rating:
5.0

I must this has been by far the most friendliest, professional place to rent from. From the front desk staff all the way to management here. This store should be an example of how you treat your customers and what Great customer Service should be like. Thank you so much for all your help. Sincerely, Jessica Fuertes

jessica f.  |  Overall Experience 
Rating:
5.0

The staff is super helpful. Amanda in particular was incredible to work with. Our stuff stayed in great condition in this facility.

Jennifer L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dominqe g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricardo J.  |  Overall Experience 
Rating:
5.0

The storage unit was clean, easy to access, safe and secure, the staff was very helpful and professional. The carts were always available for my use and the door and elevator are large enough to accommodate 4 carts at once! I recommend this facility to anyone looking for a good storage facility.

Joe M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mackenzie S.  |  First Impressions 
Rating:
3.0

staff member who I worked with on 7/31 was not friendly or helpful and was pretty rude. staff member i spoke with on 8/1 was nice and helpful

Mackenzie S.  |  Overall Experience 
Rating:
5.0

Thanks for a great experience. The staff were really helpful and I am grateful. The guy who installs the trailer hitches is excellent. Its amazing how many cars they could put a hitch on. I have used this uhaul facility extensively overall I had a great experience.

jamie c.  |  Overall Experience 
Rating:
2.0

Expensive as compared to others places, kept raising the price during our stay. NEVER answers their phone in the years we we’re there if we had a question . Bathroom there was hardly ever cleaned. Always had Accumulated Discarded Furniture or items at the Exit doorway or previous dumpster . Big Fire Hazard.

John G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis J.  |  Overall Experience 
Rating:
4.0

I just wish that the store clerk was wearing a mask as required by NYS Governor’s’ Executive Order.

Patricia D.  |  First Impressions 
Rating:
5.0

Thank you a John and Jim he was the tall guy whom helped with trailer. Everyone was welcoming and friendly. John thank you for assisting me in a smooth transition. Thank you, Jessica Fuertes

jessica f.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alton B.  |  Overall Experience 
Rating:
2.0

I would have appreciated if I was told that access was until 10pm. I moved a lot of things to the truck and when I go to store them I was denied access. I was very disappointed.

Rosa G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kelly J.  |  Overall Experience 
Rating:
5.0

Would use this location again if needed,

leon p.  |  Overall Experience 
Rating:
4.0

The call center needs training. They didn’t have the correct information and were pushy about making a reservation. She kept asking me for my credit card number and wouldn’t listen to my questions. The manager at the facility was great. He knew his business and was very accommodating.

Joe M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Monique B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anthony c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RASHAUNDA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita M.  |  Overall Experience 
Rating:
3.0

The pricing is way too high. Most people utilize storage units do to housing and/or financial issues. These prices are hard to maintain

shaniqua k.  |  Overall Experience 
Rating:
5.0

Thank you for everything .☺

juan c.  |  Overall Experience 
Rating:
4.0

My space was very useful and convenient

Tennille T.  |  Overall Experience 
Rating:
5.0

My time there was carefree of my property ever being in danger

John M.  |  Overall Experience 
Rating:
5.0

Great staff and building

Amanda P.  |  Overall Experience 
Rating:
5.0

she was pleasant , nice and explain everything great. She made you feel welcome.

Dawn H.  |  First Impressions 
Rating:
5.0

great

Robert D.  |  Overall Experience 
Rating:
5.0

We were very satisfied with our unit. We had it for 9 months with no problems. Carol was the first person we dealt with. She was very polite and courteous and knowledgeable. We would highly recomm

Raymond R.  |  Overall Experience 
Rating:
5.0

Clean clean clean. Three years later when I opened my boxes I could have put everything in its place without cleaning. But of course I didn’t.

MARY C.  |  Overall Experience 
Rating:
5.0

The staff at this Uhaul facility were excellent.

RAFAEL V.  |  First Impressions 
Rating:
5.0

My highest accolades to your employee, Carol Clay, who works at the Rt 211E , Middletown, NY UHAUL center. She went above and beyond helping me get a unit quickly. She is a valuable employee!!

gail m.  |  First Impressions 
Rating:
5.0

I had a storage unit here before. As last time, John, Jimmy, Carol & Bill all treated me professionally & exepiditiously - hope to be here for awhile.

Thomas T.  |  First Impressions 
Rating:
5.0

Good storage nice kind people

WILFREDO D.  |  Overall Experience 
Rating:
5.0

I

Grace D.  |  Overall Experience 
Rating:
4.0

The staff was friendly and knowledgeable. They answered all my questions and allowed me to tour the facility.

Monique B.  |  First Impressions 
Rating:
5.0

Staff in the office were extremely helpful. The storage facility is very very clean and conveniently located.

dennis m.  |  First Impressions 
Rating:
5.0

your movers and services were great thanks

Deborah K.  |  First Impressions 
Rating:
5.0

My experience with U-Haul was very good I will recommend this to anybody thank you for helping me taking care of my belongings

SUZIE H.  |  Overall Experience 
Rating:
5.0

Great guys thanx

tony r.  |  First Impressions 
Rating:
5.0

Everything worked out well

michelle a.  |  First Impressions 
Rating:
5.0

The staff was super helpful and nice, a real pleasure to deal with. The facility was spotless and easy to use. Even with winter and snow, access was never an issue. The parking lot was always clear.

Kenneth M.  |  Overall Experience 
Rating:
5.0

It was a pleasure doing business with Uhaul . I would highly recommend it to my family and friends. Uhaul always delivers excellent service .

sonia a.  |  Overall Experience 
Rating:
5.0

This was a smooth and easy transaction. Keep up the good work!😊

Robert S.  |  First Impressions 
Rating:
5.0

Impeccable service

Amanda P.  |  First Impressions 
Rating:
5.0

Bit dusty in actual unit. Not too bad. Upon entering doors the stack of boxes prevent you from seeing counter. TX was the same. Is that a policy? Seems unwelcoming and is confusing.

Jennifer H.  |  Overall Experience 
Rating:
5.0

great service

Brittany K.  |  First Impressions 
Rating:
5.0

We were happy with the facility and the personnel. We used u-haul trailers making our move up from Ga. once in Oct. again at the beginning of Dec. and Dec. 12. Do we qualify for multiple discounts?

Raymond R.  |  First Impressions 
Rating:
5.0

Very Helpful Employees And Very Accomodating Service When I Needed It... Thank You U-Haul!!!

LISA K.  |  Reservation 
Rating:
5.0

It would have been more convenient to have a dumpster outside that didn’t require paying a fee to use. I was told that it was taken away because people were not paying to use it.

MIKE E.  |  Overall Experience 
Rating:
4.0

Couple issues- I had an employee tell me that the unit I needed cost less and I had 24 access (both false), there wasn't a garbage on my move out day, the alarm went off when opening after sign in.

Laura M.  |  Overall Experience 
Rating:
5.0

The Uhaul team was very attentive to my needs and supplied all the information necessary for a smooth move.

Dinese S.  |  Overall Experience 
Rating:
5.0

Staff person Carol was especially helpful. Would like it if you had rentals for shorter periods if time -- only used 1/3 of monthly rental. Thank you!

sarah l.  |  Overall Experience 
Rating:
5.0

The facility is very well lit, but the access is not as secure as it should be. Once someone opens the door, it opens and shuts too readily. Anyone who doesn't belong there could easily get in.

Charlene K.  |  Overall Experience 
Rating:
5.0

Very polite and helpful

Scott P.  |  Reservation 
Rating:
4.0

the manager/ delivery person Melissa was very nice very professional and very helpful

Michelle I.  |  Overall Experience 
Rating:
5.0

Beautiful service the staff was friendly and loving very understanding I will recommend this service to anyone who's not ready to depart from their personal belongings , it feels like a home away from

Kerry Ann M.  |  Overall Experience 
Rating:
3.0

on Wednesday 09/26/2018 I went into the office at 7am to close my storage unit since I no longer needed it, and return my lock. The woman in the office was extremely rude and nasty.

Krista S.  |  Overall Experience 
Rating:
5.0

N/A

James P.  |  Overall Experience 
Rating:
5.0

Ok

CECIL W.  |  Overall Experience 
Rating:
4.0

Did not have the storage room I reserved but gave me two rooms for free so it made up for it I guess and the lady was real nice took the time to show us around

Kassandra N.  |  Reservation 
Rating:
5.0

Staff was very helpful, kind, and professional.one girl there Amanda answered all my questions kindly and took time to help me at the end of the day.

Dinese S.  |  Reservation 
No reviews have been submitted for this location.

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