Customer Reviews for U-Haul Moving & Storage of Middletown

5,343 reviews

359 Route 211 E   Middletown, NY 10940
(Rt 17-Exit 120e at Rte 211)

(845) 343-2323

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(845) 343-2323

359 Route 211 E
Middletown, NY 10940
(Rt 17-Exit 120e at Rte 211)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Frances M. 
Rating:
3.0

There's a near 100% guarantee that trucks are never available to rent yet when reserved online, there's rarely a problem with getting a truck. This company needs to rethink the performance of counter help. Also, I've told them that there's always screws and nails on the blacktop everywhere but they don't care, saying that can't do anything about it. UHAUL needs to Overhaul the attitude of how things are run. I must say that counter help is (usually) polite.

Rey P. 
Rating:
5.0

Middletown / Wallkill facility employees are friendly and helpful.

Dennis A. 
Rating:
4.0

Customer did not leave a comment.

kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Corrie T. 
Rating:
1.0

I got in the truck, and someone had literally taken a shit in between the two front seats. No I'm not kidding.

Damian S. 
Rating:
5.0

It was very easy and served the purpose of renting it. The return was very easy.

Monique W. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Gregory U. 
Rating:
5.0

Customer did not leave a comment.

Estuardo N. 
Rating:
5.0

Customer did not leave a comment.

Kathleen H. 
Rating:
4.0

Drive the return truck before renting again. I rented and drove one stop light and the truck was dangerous to stop. I turned around and return.

Robert M. 
Rating:
5.0

Keep doing what your doing ! Excellent performance!!!

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Naomi A. 
Rating:
5.0

Customer did not leave a comment.

ada M. 
Rating:
2.0

They should maintenance the vehicles before sending people on cross country trips, so they dont end up stranded for 2 days spending hundreds of dollars. Worst experience of my life, being a young lady stuck with my dog for 2 nights in a VERY bad area, i waited 24 hours before a tow truck even came to help me. Never again.

JENICAANNE S. 
Rating:
5.0

Nothing

Orande D. 
Rating:
4.0

Customer did not leave a comment.

Adam W. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

Customer did not leave a comment.

Yavhey L.  |  First Impressions 
Rating:
4.0

Smooth process on each end of transaction

Robert D. 
Rating:
5.0

Exelbte servicio en esta localidad!

Luis R. 
Rating:
4.0

Customer did not leave a comment.

DIANA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERYL G. 
Rating:
5.0

Customer did not leave a comment.

Charmaine V. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Lou-Ann G. 
Rating:
4.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Quite new and clean. Ran like a charm!! Employees were very friendly and helpful.

Sherry C. 
Rating:
5.0

Quick service and the representative provided outstanding guidance adaptability when I selected the wrong trailer size for me vehicle.

Jesse S. 
Rating:
5.0

Customer did not leave a comment.

Charlene H. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
4.0

Tires Low air Slow leak in one tire somewhere. Tires are most important

Brian S. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN M. 
Rating:
4.0

Need friendlier employees at desk.

Charles C. 
Rating:
5.0

The gentleman was not welcoming at all; perhaps he just doesn't like blacks. He checked the vehicle and duel gauge and told me all was set, then secretly charged me extra for gas without disclosure. I actually put in a lot more gas than they had in.

ERIC A. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kwesi S. 
Rating:
5.0

Superb service!!!

Willie T. 
Rating:
5.0

At this time no recommendation continue doing the same thing. We really appreciate it

Pierre B. 
Rating:
5.0

A really great experience the staff were great post to check in and check out and the vehicle was fantastic actually nothing could've been better

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Kelly F. 
Rating:
5.0

Customer did not leave a comment.

Roshell C. 
Rating:
5.0

Customer did not leave a comment.

Davide G. 
Rating:
4.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

KYLE D. 
Rating:
2.0

Customer did not leave a comment.

VERNIA C.  |  Overall Experience 
Rating:
5.0

I always rent my trucks at this location. No issues. Great staff.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

ladeanya P. 
Rating:
5.0

Customer did not leave a comment.

Israel alexander B. 
Rating:
5.0

Customer did not leave a comment.

bill J. 
Rating:
5.0

Customer did not leave a comment.

Jimmie R. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

PAULJOSEPH G. 
Rating:
5.0

Have connections in vehicles for charging phones; not everyone has a lighter type connection rather usb

BRETTLOUIS Y. 
Rating:
1.0

I did not book at this location and was forced to pick up here. We did not rent blankets and such but were added to our bill. Not happy at all.

Steven B. 
Rating:
5.0

Nice gentleman at the counter

Angel M. 
Rating:
5.0

You did not have the trailer I reserved. I had to take a smaller one.

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
1.0

Customer service!! I use the app for contact less service for a reason on the app when I went drop the vehicle off the lady started speaking to me with a demanding voice hit in my personal space gab me to get the keys I feel like sueing U-Haul for harassment

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Christian F. 
Rating:
4.0

Nothing. Everything was quick and easy

Luis V. 
Rating:
5.0

Perfect experience every time!

al Q. 
Rating:
5.0

Customer did not leave a comment.

Javier G. 
Rating:
5.0

Customer did not leave a comment.

Wilberto R. 
Rating:
5.0

Just keep up the good work that they are doing!

John B. 
Rating:
3.0

I am a deaf person and it hard to hear the phone. And it waste of time to go in person to ask for expend on the vehicle or for help. I would suggest that the website for the chat with a live person become available to help those with disability like a deaf or hard of hearing person. Not everyone can speak or hear the phone. Uhaul is great but need to work on equal access for the deaf and hard of hearing. The website have a chat person where I can text but they can't help at all they will tell me call or go to the local location where the uhaul is. Which it just a waste of time. The chat with a live person on the website should be available to assist and help at all times

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHA B. 
Rating:
5.0

Customer did not leave a comment.

Kendra N.  |  First Impressions 
Rating:
5.0

Myself and family have used this location for moves 4 or 5 times over the past 25 years or so. Always a good experience. Customer service is top notch here!

William G. 
Rating:
5.0

The guy at the desk was very helpful

Dean L. 
Rating:
5.0

Pick up went smoothly and drop off was fast and efficient

Ralph C. 
Rating:
1.0

The Truck was terrible, I could not adjust the seat, the defrost and heating system all together in the truck did not work. My windows were foggy the end tire time in a storm. I would not rent a usual again at this location.

Indonaija C. 
Rating:
5.0

Customer did not leave a comment.

Kiara H. 
Rating:
3.0

My car was blocked in and I had to spend 200 bucks on a hotel to stay over since they aren't perfectly clear on where to park overnight returns

Joseph S. 
Rating:
4.0

Customer did not leave a comment.

Randalph M. 
Rating:
5.0

Customer did not leave a comment.

Francisco F. 
Rating:
5.0

Customer did not leave a comment.

GEORGE O. 
Rating:
5.0

Customer did not leave a comment.

DENISE H. 
Rating:
4.0

The truck is difficult to drive. The truck won't go quickly when I hit the gas and it won't slow down quickly when I hit the break. The steering wheel was also hard to control. I rent one from the other location before, and the truck was very easy to drive. This is a very nice location and the price is fair, the people at the store was very nich as well. Considering everything above, I am not sure if I will recommend this location to my friends.

Zi Y. 
Rating:
3.0

Customer did not leave a comment.

Gloria A. 
Rating:
5.0

The only thing I would suggest is there has to be a better system in regards to picking up the phones. Customer services was very difficult to get on the phone. Other than that it was GREAT

Frankie M. 
Rating:
5.0

Customer did not leave a comment.

Laray S. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
3.0

Arrived at the location at 7:00 one person working with a attitude waited a half hour to get my rental returned the rental about 30 minutes past the time due back and they charged me for a second day not good business!!

Edward R. 
Rating:
5.0

Customer did not leave a comment.

Philip D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
4.0

Customer did not leave a comment.

Karl E. 
Rating:
4.0

I never receive a message telling me when the container would be dropped off or picked up.

Timothy L. 
Rating:
5.0

It was easy

James W. 
Rating:
4.0

Because you mileage rate is to high

SIMON S. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

You have the best staff in this facility. They are friendly, helpful and knowledgeable. Will recommend all my friends. Keep up good work !!

Muhamad R. 
Rating:
5.0

Customer did not leave a comment.

ERICK B. 
Rating:
5.0

Customer did not leave a comment.

Deborah L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

Customer did not leave a comment.

Jianwen W. 
Rating:
5.0

I had a horrible experience again! I incurred additional expenses again because of last minute notice of a change in pick-up location (the afternoon of the previous day) to late to make other arrangements, no notice of a pick up time change ( originally set for 8:30 AM. This delayed my arrival at the job site by 45 minutes. Costing me $270 (3 men @ $90/ hr). All this after arranging for a rental over a week in advance. This will definitely be my last use of U-Haul And I will be sure to post my experience on social media.

John L. 
Rating:
3.0

Customer did not leave a comment.

Norbert A. 
Rating:
1.0

Get employee's that are friendly and care about the job and costmer service

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Gewnsen G. 
Rating:
5.0

Customer did not leave a comment.

ALTAMESE B. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

Crystal C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanishia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

FIDENCIO T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zoe L.  |  Overall Experience 
Rating:
4.0

Pleasant staff. Quick and convenient service.

Peta R.  |  First Impressions 
Rating:
5.0

Thx U

Sidney I.  |  Overall Experience 
Rating:
5.0

I really love this facility I just moved from North Carolina and had to pack a truck in this heat I love that the facility was convenient with big pull carts and air conditioning it made my move from truck to storage very easy and fast I recommend this storage facility to everbody

Deborah R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Equasia E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shandra L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margie G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL P.  |  First Impressions 
Rating:
5.0

This was my first time using a storage unit and I am very pleased with the space, how clean it was and the Amazing customer service.

Felicia G.  |  Overall Experience 
Rating:
5.0

I moved to Texas over year ago.I was happy that my furniture was in good condition still for over year in storage. Thank you very much.

stephanie b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miguel R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanishia L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

belinda s.  |  Overall Experience 
Rating:
2.0

The facility is great and some of the employees were also great. The manager was underwhelming. We called multiple times and could never speak to anyone at the local facility. When we made the trip up there for a lost key, we were told that they would call a locksmith and then call us to meet him and have the lock cut off. I later got the locksmith charge on my bill when the lock had not been cut and we had not been called. After being told the locksmith would come, I over heard the manager telling an employee just to tell customers in the future that they don't cut locks. After the $50 charge for nothing, the manager went and cut the lock himself. This is the Cliff's Notes version, but because of the lost key and locksmith situation, we didn't have access to the unit for months and basically only got the lock cut off in time for a move to another state.

ERICA M.  |  Overall Experience 
Rating:
1.0

Manager Amanda tried to ripe me off for 10 dollars per month more after one year of my stay. I will not encourage anyone to use your storage facility. Get a better manager if you want to keep exceptional customer service.

Lorianne P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEBORAH H.  |  Overall Experience 
Rating:
4.0

I just wish that the store clerk was wearing a mask as required by NYS Governor’s’ Executive Order.

Patricia D.  |  First Impressions 
Rating:
5.0

she was pleasant , nice and explain everything great. She made you feel welcome.

Dawn H.  |  First Impressions 
Rating:
5.0

My highest accolades to your employee, Carol Clay, who works at the Rt 211E , Middletown, NY UHAUL center. She went above and beyond helping me get a unit quickly. She is a valuable employee!!

gail m.  |  First Impressions 
Rating:
5.0

I had a storage unit here before. As last time, John, Jimmy, Carol & Bill all treated me professionally & exepiditiously - hope to be here for awhile.

Thomas T.  |  First Impressions 
Rating:
5.0

Staff in the office were extremely helpful. The storage facility is very very clean and conveniently located.

dennis m.  |  First Impressions 
Rating:
5.0

great service

Brittany K.  |  First Impressions 
Rating:
5.0

Very polite and helpful

Scott P.  |  Reservation 
No reviews have been submitted for this location.

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