Customer Reviews for U-Haul Moving & Storage of Middletown

5,408 reviews

359 Route 211 E   Middletown, NY 10940
(Rt 17-Exit 120e at Rte 211)

(845) 343-2323

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(845) 343-2323

359 Route 211 E
Middletown, NY 10940
(Rt 17-Exit 120e at Rte 211)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Demetred J. 
Rating:
5.0

Customer did not leave a comment.

Deborah H. 
Rating:
5.0

Customer did not leave a comment.

PETER H. 
Rating:
5.0

EVERYTHING WAS GOOD EXCEPT THE TIRE LIGHT WAS ON THE WHOLE TIME WHICH MADE ME NERVOUS. BUT THAT WAS MY ONLY COMPLAINT

Mitchell N. 
Rating:
5.0

Customer did not leave a comment.

Tremayne M. 
Rating:
2.0

The inside was dirty the person in charge had me take a picture of the dent in the fender didn't note it on any of my receipt

Bradford P. 
Rating:
5.0

Get newer trucks. Staff was very friendly though

Jason G. 
Rating:
5.0

These guys are amazingly friendly and helpful.

Richard O. 
Rating:
5.0

Very fast service! I recommend you reserve what your renting because I was in and out

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Alfred S. 
Rating:
5.0

Customer did not leave a comment.

Lawrence G. 
Rating:
5.0

Nothing. It was great!! So fast! Easy in and out..just what I needed! Great job!!

Barry V. 
Rating:
5.0

Come sooner to the destination

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Alberto R. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

Nothing. Your whole crew were excellent we were in and out. The price wasn't bad either. My experience with this place was great. People this is the place to go.

MARYLINJ E. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Everything about this was so smooth and absolutely wonderful.

Lexus S. 
Rating:
5.0

The people that helped me at this location were really great and very personable. But the phone number for this location goes to a UHaul phone center, wish it went directly to them. I wanted to ask a quick question the morning I was returning the van, it needed to be answered by the guys at this location; it was disappointing that I couldn't… There is another location in the area and their phone number is answered by the people there.

Sharlene H. 
Rating:
5.0

The employees at the Middletown NY are very helpful. They are efficient in getting me hooked up and on the road quickly.

Edward M. 
Rating:
5.0

Much. Nothing everything is good

Luis M. 
Rating:
5.0

Customer did not leave a comment.

ROBERTC D. 
Rating:
3.0

Customer did not leave a comment.

Ziara M. 
Rating:
1.0

Van was 3rdin line. Had to go in so the phone pick up is a waste. Then an old van and brakes and it went to 1/8 of a tank in 2 mileS. I have a photo..the bs that all vans have less than 10k miles should be revised

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

JIMMIE II R. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
4.0

The guys at the desk were 👍 great! Good customer service ! Would recommend this place to anyone !

Mary J. 
Rating:
5.0

Daniel was very cute and very helpful.

Kevin A. 
Rating:
4.0

The GPS does not lead to correct location

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

R H. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Peter J. 
Rating:
5.0

Customer did not leave a comment.

Toni E. 
Rating:
5.0

Customer did not leave a comment.

Harry S. 
Rating:
4.0

Customer did not leave a comment.

Mark O. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

It takes a lot of balls to charge for gas and extra mileage when I show up under the mileage with the right amount of gas just to find out you don't have storage for me even though I reserved one. I get it, mistakes happen. It's just kinda messed up that you charge me for gas and extra miles when I have to find a new storage facility on my phone in your parking lot then drive there, unload, and drive back. Huge balls. But I guess uhaul has got ‘em. The people were nice and apologetic about the mix up, though. Still, maybe don't screw me for another $20 bucks.

Gregory D. 
Rating:
1.0

Managers suck both of them.

Randy C. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Great

Jewel D. 
Rating:
4.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Nothing

Donna P. 
Rating:
5.0

Customer did not leave a comment.

Otto P. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Hilario C. 
Rating:
5.0

The guy who helped me was great. equipment was is working order, and all went well.

WILLIAMGERARD M. 
Rating:
4.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

Staff on 211 Middletown is the best! They can't be beat! They are friendly helpful and supportive!!!

R H. 
Rating:
5.0

Nothing. Customer service was excellent!

Misty M. 
Rating:
5.0

Great customer service

Ryan H. 
Rating:
5.0

Nothing ^_^

Sigfredo M. 
Rating:
5.0

Could not have been easier!!!

Mike R. 
Rating:
3.0

The trailer door failed, and had to be removed by roadside assistance by breaking it. The door obviously hadn't been inspected properly. Any contact with a painted surface left thick white powder on myself and my belongings. Requires a lot of soap and a scrubbing to remove.

Nathan S. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Early morning returns back up the entrance way, left me with no place to park with the trailer

Henry E. 
Rating:
5.0

Customer did not leave a comment.

Heidi P. 
Rating:
5.0

Everything went smoothly. Pricing was reasonable, We greatly appreciated being able to rent a pick up truck from U-Haul. Thank you!

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Dale C. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Staff were all courteous and friendly

Delisle C. 
Rating:
4.0

FYI, all is good, but very challenging to get a hold of anyone at. Long waits on phone.

Andrew R. 
Rating:
4.0

Firstly they were very accommodating when I mentioned I might need the truck for the following day as well. that gave me a cushion to accomplish my task. The only problem with the middletown location is the pull in is always blocked by trucks being reset for the next day and many times there is no wiggle room around back, It makes pick up and picking someone up who is dropping off a truck near impossible

Kevin Q. 
Rating:
5.0

Customer did not leave a comment.

Jerome F. 
Rating:
5.0

Customer did not leave a comment.

Brandon R. 
Rating:
5.0

Customer did not leave a comment.

Frances M. 
Rating:
3.0

There's a near 100% guarantee that trucks are never available to rent yet when reserved online, there's rarely a problem with getting a truck. This company needs to rethink the performance of counter help. Also, I've told them that there's always screws and nails on the blacktop everywhere but they don't care, saying that can't do anything about it. UHAUL needs to Overhaul the attitude of how things are run. I must say that counter help is (usually) polite.

Rey P. 
Rating:
5.0

Middletown / Wallkill facility employees are friendly and helpful.

Dennis A. 
Rating:
4.0

Customer did not leave a comment.

kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Corrie T. 
Rating:
1.0

I got in the truck, and someone had literally taken a shit in between the two front seats. No I'm not kidding.

Damian S. 
Rating:
5.0

It was very easy and served the purpose of renting it. The return was very easy.

Monique W. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Gregory U. 
Rating:
5.0

Customer did not leave a comment.

Estuardo N. 
Rating:
5.0

Customer did not leave a comment.

Kathleen H. 
Rating:
4.0

Drive the return truck before renting again. I rented and drove one stop light and the truck was dangerous to stop. I turned around and return.

Robert M. 
Rating:
5.0

Keep doing what your doing ! Excellent performance!!!

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Naomi A. 
Rating:
5.0

Customer did not leave a comment.

ada M. 
Rating:
2.0

They should maintenance the vehicles before sending people on cross country trips, so they dont end up stranded for 2 days spending hundreds of dollars. Worst experience of my life, being a young lady stuck with my dog for 2 nights in a VERY bad area, i waited 24 hours before a tow truck even came to help me. Never again.

JENICAANNE S. 
Rating:
5.0

Nothing

Orande D. 
Rating:
4.0

Customer did not leave a comment.

Adam W. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

Customer did not leave a comment.

Yavhey L.  |  First Impressions 
Rating:
4.0

Smooth process on each end of transaction

Robert D. 
Rating:
5.0

Exelbte servicio en esta localidad!

Luis R. 
Rating:
4.0

Customer did not leave a comment.

DIANA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERYL G. 
Rating:
5.0

Customer did not leave a comment.

Charmaine V. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Lou-Ann G. 
Rating:
4.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Quite new and clean. Ran like a charm!! Employees were very friendly and helpful.

Sherry C. 
Rating:
5.0

Quick service and the representative provided outstanding guidance adaptability when I selected the wrong trailer size for me vehicle.

Jesse S. 
Rating:
5.0

Customer did not leave a comment.

Charlene H. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
4.0

Tires Low air Slow leak in one tire somewhere. Tires are most important

Brian S. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN M. 
Rating:
4.0

Need friendlier employees at desk.

Charles C. 
Rating:
5.0

The gentleman was not welcoming at all; perhaps he just doesn't like blacks. He checked the vehicle and duel gauge and told me all was set, then secretly charged me extra for gas without disclosure. I actually put in a lot more gas than they had in.

ERIC A. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kwesi S. 
Rating:
2.0

Customer did not leave a comment.

VERNIA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendra N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

FIDENCIO T.  |  First Impressions 
Rating:
4.0

Pleasant staff. Quick and convenient service.

Peta R.  |  First Impressions 
Rating:
5.0

I really love this facility I just moved from North Carolina and had to pack a truck in this heat I love that the facility was convenient with big pull carts and air conditioning it made my move from truck to storage very easy and fast I recommend this storage facility to everbody

Deborah R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margie G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL P.  |  First Impressions 
Rating:
4.0

I just wish that the store clerk was wearing a mask as required by NYS Governor’s’ Executive Order.

Patricia D.  |  First Impressions 
Rating:
5.0

she was pleasant , nice and explain everything great. She made you feel welcome.

Dawn H.  |  First Impressions 
Rating:
5.0

My highest accolades to your employee, Carol Clay, who works at the Rt 211E , Middletown, NY UHAUL center. She went above and beyond helping me get a unit quickly. She is a valuable employee!!

gail m.  |  First Impressions 
Rating:
5.0

Very polite and helpful

Scott P.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top