Customer Reviews for U-Haul Moving & Storage of Middletown

Rating:

4.0

Recommend anyone to rent from Uhaul. Carlos the manager very helpful with my situation working with me to find the best option. Trying to settle my debt class act. Very informative. Great employee. Uhaul Middletown CT sincerely John brunetti

Rating:

5.0

A seamless process from start to finish. The gentleman that processed our rental was professional, informative and very helpful. Highly recommend them.

Rating:

5.0

Very friendly and gave me the info I needed. I would definitely go back there.

Rating:

5.0

Have more pick-up trucks on site. They have only 2 and one was rented all week.

Rating:

5.0

I was pleased with the reservation process, the condition of the vehicle, and the friendliness of the staff.

Rating:

4.0

Walk through the truck inspection with the customer when they are picking it up, also.

Rating:

3.0

Difficult to get in and out of lot with gate locked during business hours. Trucks drivers door wouldn't open from outside This should have been fixed before renting

Rating:

5.0

It was a pleasure to rent from this location. Staff was knowledgeable and professional. They got me in and out in a timely manner. I will be renting from them again.

Rating:

5.0

I was told the access code would be shown when i start with return truck process, however it didnt show and we were stuck outside the gate while returning the truck. Then we had to call customer service person who assisted with this. That was disappointing, otherwise everything else was good

Rating:

2.0

Brianna was real nasty when I was waiting for a ride to return the vehicle. Was 13 minutes late and she was very disrespectful.

Rating:

3.0

Steering was loose.

Rating:

5.0

There are no lutes in the unit or hallway but I think that is by design - great recommend rations on a mover always pleasant staff especially the mgr Alexis

Rating:

3.0

Charged me extra... It should have been under 150..the staff was helpful.., renting a hand truck for extra $ is crazy.. A 15ft truck should come with one.. Hopefully I never have to rent another one

Rating:

4.0

Improve the customer service at return. The guy was a little rude and rushed me while asking questions

Rating:

4.0

Professional, and accommodating, very clean and priced right. Rented a 15 ft truck with ramp. It was in great shape, clean, tires in good shpe, tan smoothly. Ramp pulled out and stored very easily. I highly recommend 1200 Newfield location. Will definately be a repeat customer if the occasion arises again.

Rating:

3.0

Can’t think of much. It was a good experience. Person working there seemed to know the business well.

Rating:

5.0

Picking up the truck and dropping it off was seamless.

Rating:

4.0

Thanks for the help

Rating:

4.0

Very easy drop off. Left the keys in the vehicle and away we went

Rating:

3.0

Storage was secure but not well lit. Couldn't see at night to get my things out, had to use a flashlight. Other than that it was a good experience & everyone was helpful, friendly, & understanding. Enjoy the holidays 🤗

Rating:

5.0

Staff here is super friendly. Always very helpful and polite.

Rating:

5.0

Caitlyn was great

Rating:

2.0

While the staff was very friendly & tried to help, the facility is in poor condition. The security gate doesn’t work, and we were forced to store our things in the dark. It was dusk halfway through and the light would not turn on. I did get a worker to come over. She apologized but stated she could not resolve it.

Rating:

1.0

I went online and set up a reservation to rent a 10 ft. box truck. I rented it for 4 hours around 3:30pm and I was back by 5:20pm. When I pulled up to the gate, I launched the U-Haul app to get the code to get through the gate and to start the return process. Unfortunately, the rental wasn't showing up under the active rentals. Therefore, called customer service and told them about my issue. While on the phone, the gate started opening, and the employee Brianna who assisted me initially with the rental was leaving the facility. I began explaining to her the issue that I was having and she starting interrupting me telling me to just park the truck and leave. She didn't even get out of the car to help me in any kind of way. Seems like they are used to customers having an issue with the app after reading their reviews. She then parked outside the gate in her car until I parked the truck. As I was walking to the gate, she used the remote to open the gate for me to leave. Super rude and impatient!!!! I will never go there again. Worst U-Haul experience ever!!!

Rating:

5.0

The girl that helped me made it easy and fast no waiting

Rating:

5.0

The staff is excellent and that is why I do all my rentals with them

Rating:

5.0

Friendly staff upon checking & easy to drop off friendly staff.

Rating:

3.0

Truck was very old, could have been cleaner, but it got us from Point A and back safely to Point B! So that’s a win!

Rating:

5.0

The employees were extremely helpful and kind.

Rating:

5.0

The young lady that helped me (Amanda) was super polite and got me in and out quickly. Staff at this location are always helpful. That's why I prefer to rent at this location.

Rating:

5.0

Great team! That's why we always use this location.

Rating:

5.0

Lovely costumer service ❤️

Rating:

5.0

Excellent customer service, very friendly

Rating:

5.0

the girl was great that lived up stairs

Rating:

5.0

Quick and easy

Rating:

4.0

Dropped off there, rep. was friendly and I reported to her Engine Check light came on as I arrived at my location in Middletown.

Rating:

5.0

No complaints had a good experience renting today.

Rating:

5.0

The Manger was very helpful

Rating:

5.0

the online checking experience was overly cumbersome and more time consuming than if I have simply gone inside.

Rating:

5.0

Everything went smooth your associate was friendly and kind. The van I used was clean and I liked that it had a rubber Matt in the rear area, my items I was moving did not slide around.

Rating:

3.0

Make sure there's a gas cap on when they do the walkthrough inspection. We had to wait for a new cap and it cut into our 6 hour window.

Rating:

1.0

I brought the truck back with more gas than it had when I picked it up, and still was charged $10 for gas. I can send a photo of the gauge when I picked it up if you want

Rating:

3.0

The trucks steering was loose. At the least it needs an alignment.

Rating:

1.0

Arrived at the uhaul and asked to rent box truck. They said they had none on site. Asked for a van then and still said no moving vehicles were in site for the day but would have them the next day. Told me I could go on the app and rent from two other locations in my area it just had to be through the app. Walked out and downloaded the app.. took forever. Then the app gave me my truck number and license plate but no location. App texting was giving me no response. Called the help line transfered twice to the final woman who kindly told me my truck was ready and at the ORIGINAL location I was to start where they told me there were no moving vehicles to rent for this day. Horrible communication and horrible customer service. Wasted a whole hour trying to figure it out when they had a moving truck ( several actually ) the whole time

Rating:

5.0

Great customer service

Rating:

5.0

Friendly staffs and smooth transaction.

Rating:

5.0

Sucks They don't take weekly payments, When you get behind,My engine blew on my car,It's how I get to work,2100 $$ it cost me to repair. Got behind in All my bills, Everyone BUT Uhaul Worked with me On a Installment,Type deal. Moral of the Story, don't have your car breakdown,And get behind,No Deal here,I mean,it's my stuff, I didn't want to lose it all! I was willing to pay. But not all at once, still trying to catch up,With those who Agreed,To work with me. Live and Learn,I reckon.

Rating:

5.0

All the employees/ the manager were extremely kind and helpful, don’t change!

Rating:

5.0

Again. Everything was easy and pleasant. With a smile.

Rating:

5.0

No complaints Mr. Shabazz was very professional customer service was excellent

Rating:

5.0

As many times renting at U-HAUL, 1200 Newfield st location, I continue to go there, because the staff is extremely informative, attentive and professional. The clean and guarded facility is very much a plus. “Improvement Present” 👍

Rating:

5.0

Great helpful personal.

Rating:

5.0

The staff was knowledgable and friendly. They took time to answer any questions that we had.

Rating:

2.0

Bad headlights and 1 broken high beam. Had to call U-Haul help to get code for access gate

Rating:

5.0

The only comment I would make is to make sure all 4 tires are wearing evenly. Noticed the front right passenger side tire seemed to have more wear than the other 3 tires. Otherwise, the truck was in very good condition.

Rating:

3.0

Service agent was incredibly rude over the phone

Rating:

2.0

It's a struggle every time. The unit is dark and dingy with a wood door that can easily be broken into.

Rating:

5.0

Location was clean and person serving us was friendly and helpful, if a bit late at admitting us at 7AM. But her helpfulness far outweighed any inconvenience. Would definitely recommend!

Rating:

5.0

Belinda the staff in Middletown was excellent and very helpful

Rating:

5.0

Thank you for kindness

Rating:

5.0

Alexis was extremely accommodating and professional!

Rating:

5.0

Our experience was amazing because Belinda went above and beyond from day 1!!! She’s an excellent agent! Kudos to her!

Rating:

5.0

Pleased with the service

Rating:

5.0

The girls in the office were always friendly, courteous and always helpful! Very nice staff! I stored some things there for 3 years with no problems…

Rating:

5.0

Everything was great - staff is always pleasant and helpful..

Rating:

2.0

The only 10'x10' unit was in an area that wasn't plowed during the last snow storm. The lady tried to move my unit but it was under auction. She had to get out the snow blower which she said she didn't know how to use. When she was getting out the snow blower, the sliding door closed and hit her in the back of the head. I thought she was going to die when I saw it sliding down. She cleared out the snow to my unit. The minimal amount to get my car in. Got out and still stepped in snow. A day later and the area is still icey and snowy. The area in front of my unit is slippery and icey. It was kind of a shitshow. There is a brand new cube smart half the distance from my place. Kind of wish I went there instead.

Rating:

5.0

Keep up the good work!

Rating:

5.0

I was with them for 4 years and received EXCELLENT Customer Service..

Rating:

5.0

Going miss staff always helpful Much appreciated you guys throughout several years now

Rating:

5.0

The staff in middletown are awesome

Rating:

4.0

The sales associate that helped me was very helpful and accommodating. I give her five stars.

Rating:

4.0

The management team was excellent 👏 👌 👍 🙌

Rating:

4.0

My move-out date was September 2023. Donated items to Habitat for Humanity. Coordinated with on site managers.

Rating:

5.0

Great customers service very satisfied

Rating:

5.0

Belinda was awesome and informative. She's management worthy. She was able to multitask efficiently. Impressive.

Rating:

5.0

Alexis and Rob were very helpful.

Rating:

5.0

Nice facility, accessible and very convenient ! I love U-Haul !

Rating:

5.0

Superb staff and prompt service

Rating:

5.0

I would like to change the billing date to the third of the month if it is possible, thank you for being there

Rating:

5.0

Alexis and Belinda provided exceptional customer service the entire time I stored at this facility. They are very knowledgeable and were available to assist from the beginning of the rental period and up until I exited. This facility was always clean and well maintained . Kudos to the the entire team at 1200 Newfield Street.

Rating:

1.0

Waited a hour for a used dirty container they took the payment and sent us on our way with all of our stuff just to come back because they had no no clean storage units that were empty

Rating:

3.0

This location is too small to accommodate drop of and pick up of Van's, trucks. Only 1 entrance/exit. Therefore you do not have convenient access to your storage unit on weekends. Staff was very patient & polite w/frustrated customers. Long wait!! Even mobile check-in had delays.

Rating:

3.0

Service was great and the staff were very helpful. My only complaint was that my unit was dirty when I arrived - it had soil and chunks of plastic and other weird things in there that I had to clean myself.

Rating:

5.0

The staff was awsome n verry helpful

Rating:

5.0

The ladies there were extremely helpful and so friendly

Rating:

2.0

Literally every time I attempted to use my after hours card there was some reason it wouldn’t work, I would correct it with staff, which of course had to take place the next day, I wouldn’t be able to get my stuff, and then the next time it would happen again. The office hours aren’t helpful and are deceitful even, I called and tried to make sure there would be someone there when I came due to my constant issue with my card and the person on the phone said they would be there until 9 locking up and finishing work just in case I had a problem and I could ring the bell. 8:30 I arrived and no one was there and I called the after hours line was told I was crazy, that no staff stays after 8 ever. Finally, after moving out weeks after I intended due to this, I paid my bill a little late because suddenly they didn’t have my card on file, even though when opening it they took my ID and a credit card, but did indeed pay after I learned this. Cut to a month later yesterday and I got sent another bill with interest on another month of services and was told don’t worry the account is closed that sometimes that can happen in error due to a miscommunication with corporate. Overall, I would say they’re doing the minimum and making the most from us and I have no desire to recommend it to anyone with all the other options so nearby.

Rating:

5.0

the only thing i did not like was their wasn't any lights in the storage unit itself. thank u

Rating:

4.0

Was happy with the service, the people were extra helpful, thanks.

Rating:

5.0

Very nice people and trust worth that work their used them twice they are best stroge unit and clean all time

Rating:

5.0

Excellent service, secure and convenient place for storage.

Rating:

5.0

The girl who was working was so sweet and helpful. A HORRIBLE guest came in and was so rude and she handled it perfectly. I didn’t get her name but I couldn’t recommend this place and this worker more! She was perfect!!!

Rating:

5.0

Staff were responsive and did a great job.

Rating:

5.0

I had an excellent experience using the truck, hiring movers and getting a storage unit.

Rating:

4.0

Pleasant employees made the experience nice.

Rating:

4.0

I had a smaller inside unit & there was no light (natural or supplied). Otherwise it was a good experience.

Rating:

4.0

I would rate excellent except the truck I rented leaked water into the box during rainstorm and damaged a mattress and sofa

Rating:

5.0

Young lady name Alexis was a very proper and very professional I will recommend to go there for storage and you all needs we appreciate what she does. thanks from ( Willie. And the Hill family

Rating:

5.0

They are very nice a don't have a problem explaining where the unit is

Rating:

5.0

The ladies were pleasant and helpful!

Rating:

5.0

The woman working at the facility when we arrived to move into the unit on Saturday morning was very friendly and when it looked like we were struggling alone she offered help and was incredible.

Rating:

5.0

thank you very much

Rating:

5.0

People very helpful...

Rating:

5.0

The staff there are so amazing, friendly, welcoming, very very helpful with the Uhaul set up and Uhaul storage. I highly recommend this Uhaul of any other.

Rating:

5.0

They were very helpful and so nice

Rating:

5.0

It has been a pleasant experience over all. Alexis and her staff are personable and professional. Alexis went out of her way on our moving day which is typically a stressful day. When schedules started getting out of line for us she stepped in and made suggestions. I do have to comment on one issue that occurred during the two weeks with uhaul. This was a local move and I rented a van on several different days. Once I reserved a van in the AM for that afternoon to pick up new furniture I just purchased. On line it showed there was one van available. I called just to verify my reservation and the one van being there. I was told by the young man answering the phone that if someone comes off the street they will get that van before me so he can’t guarantee it will be there. 🙄…..what would be the point of a reservation then? Perhaps he was a new employee. But the positive experience outweighed the single negative one. I would recommend this particular Uhaul facility to everyone! Thank you so much!

Rating:

3.0

Unit hallway dark Light did not work Dirty hall floor

Rating:

5.0

Great staff and great storage.

Rating:

3.0

One issue wslas a dead rat outside the unit and a very bad smell.

Rating:

5.0

Alexis was very knowledgeable and friendly and went above and beyond during a stressful move. Other staff members were also very helpful.

Rating:

1.0

My Storage unit was very dirty I had to clean it out before I move my belongings in I feel that was very inappropriate and disscussting. Also I was charged for a gallon of gas when the truck was brought back at the same level it left at.. My mileage was only 6.4 miles. Overall I’m disappointed

Rating:

1.0

They cost me my business cu, I rented a unit and when I went in to finalize the agreement they gave it to someone else cuz upur staff isn't trained properly. So mot only did I wist a weekend renting h a truck and packing up all my stuff to move but I lost out on all my scheduled jobs due yo not have the proper storage to be able to access it and do my work. I wasny able to make ip for the list time moneycand jobs and lost my business. I went in again to get another unit and the same thing happened only thus time I hot the unit but it wasn't I'm my name and if I moved my stuff into it before it was noticed I gad a unit but it wasn't in my name and someone could of stole everything

Rating:

5.0

Served a need after moving and combing 2 households of item's

Rating:

5.0

Having no lights inside the actual storage units themselves prevented me from being able to see anything in there and not be able to go through items or retrieve things I needed. I thought the units were a bit pricey from where I started. I couldn't negotiate that I offered almost 400.00 per month income and knew as I told management I could guarantee a few years, 4k per year, thousands through the years and should have had some sort of discount: faithful payments for specified time, senior, AAA etc. Everyone is friendly and helpful and that is important to me. Having no interior unit lighting really is not ok for the amount paid each month for large units. I did appreciate the bait traps all around to help with rats and mice from ruining furniture etc. I had no evidence of damage from varmints. That is a super plus.

Rating:

1.0

Mice ate thru half my belongings

Rating:

5.0

Always friendly and helpful. They made the rental process of units and trucks efficient and worry free.

Rating:

5.0

Alexis was very helpful from start to finish. She made the process very easy for me being that I already had a long day. She made my day! 10/10 customer service. I would recommend this location to anyone looking to store their items or rent out a Uhaul.

Rating:

4.0

None.per say

Rating:

2.0

Had to clean a lot of leaves and animal droppings out of the unit before I was even able to store my things because the door did not fully close (even with the lock on). Also received charges for a second month and a late fee despite explicitly telling the manager that I was done with the unit and had cleaned it. Staff were nice though.

Rating:

5.0

I was very satisfied with my experience at UHaul. And a special thank you to Alexis for working with me adjusting my billing cycle. She was very helpful, courteous, and professional.

Rating:

3.0

The unit we rented was not clean when we moved in, we had to sweep and remove some left over items. Also, the unit looks like it was a larger unit that was subdivided and the door was made of plywood and needed repair. It did lock, but it wasn't exactly in great shape. It could use a bit of an upgrade.

Rating:

5.0

Good

Rating:

5.0

manager is a great person, very friendly and helpful!!!

Rating:

1.0

We had over $3k in damages due to rodent infestation! Our brand new couch was completely damaged. We were told we couldn’t leave it at the dumpster, even though there was already furniture there. The staff overall were friendly and quick when it came to renting and moving out but the storage facility is absolutely horrible. Never again would I use an outdoor uhaul storage facility.

Rating:

5.0

Good help all around and very affordable! Highly recommended!

Rating:

1.0

For the amount of money paid out every month it was not worth it. The sliding shed door didn’t close all the way. All my boxes on floor were mildewed and had to throw away over half of our clothes and towels. When I called to complain I was told that’s how they close and they couldn’t guarantee there would be no water damage and last and DEFINITELY not least the mice/rat issue is terrible!!! Between the rat droppings EVERYWHERE & they ate through a lot of our things from coats to shoes! So between throwing 70% of our belongings away and paying $174 monthly we lost A LOT of money and personal belongings. I would suggest addressing the pest control issues ASAP!!!

Rating:

3.0

The staff was friendly and helpful. The units, however, were not the best that I have ever seen. The first one we looked at still had a few pieces of junk left in it from the old tenant. It was probably never cleaned after they checked out. The one we actually rented was still not clean either, it had not been swept out, we had to do that. Also, the door to the unit is only a plywood door (it's a door from an inside hallway) and it was in a bit of disrepair. The units could use a good freshening up for sure, but it will do for what we need, I think.

Rating:

5.0

Only issue was there was no lock but that was easily taken care of by.

Rating:

5.0

Very friendly and helpful staff!

Rating:

4.0

Just paid on the 3rd of the month and moved over to something smaller. Was hoping to get a partial refund of rent paid

Rating:

2.0

From day 1 moving my belongings into this particular storage facility I had problems thatNO ONE would address. I had a problem with the mechanism where you attach your lock to so that your belongings are safe. It was bent and we had to put my belongings into the facility while bending down to get under the door that would only go half way up. I was reassured that it was going to be fixed right away. After a month if not hearing from anyone about fixing the mechanism I called and was told a message was being left for the manager of the facility as well as the person who does all of their repair work. Another month went buy and I was told that there was never any complaint put in the system regarding the lock. I made another complaint and waited 2 weeks with no communication from anyone. I called UHAUL customer service and made a complaint which I was reassured someone would call me on the next 24 hours. I did not here from the manager until 4 days later and she promised me that I would get a call so I could come out while her repairman fixed tge problem. Another 2 weeks went by and no communication from anyone again. Well you get the idea. Tge unit lock was NEVER fixed. And upon moving out 2 RATS came out of my unit while we were moving my belongings out. BAD MANAGEMENT- TERRIBLE UOKEEP OF PROPERTY IN ALL ASPECTS. I will NEVER use UHAUL for any of my storage needs again and have told my family and as I go I will continue to tell EVERYONE I know.

Rating:

5.0

Very helpful and courteous.

Rating:

5.0

Service was great and prices were reasonable.

Rating:

5.0

Yes I think the staff went over and above being helpful even during a tough time with my storage unit

Rating:

4.0

Safety within the fencing and gate seems very good. Location is central and convenient within Middletown. The experience was overall pretty good. I don't really have any experience with other facilities to compare what is average, above average, or below average. I'm sure you know that a new facility just opened on Washington Street. It offers more spacious driveway and site layout without the added challenge of truck rentals. Your prices are high but were competitive when I searched - they are high everywhere due to overwhelming demand and insufficient supply. I hope the new place on Washington Street helps meet the demand locally within this lucrative industry! Your staff was kind and helpful always, seem to do their best to juggle many tasks simultaneously. My last day there was frustrating as my card to open the gate did not work but the gate was opened for me timely when I arrived. It does seem to open very slowly and close before all vehicles can exit at times. There were however backups of vehicles trying to get in and out while I was there and at departure. It WAS the 1st of the month, perhaps a busy day for this business. Others seemed to be equally frustrated and honking. I had 2 vehicles join me, one with a trailer in order to move my belongings out of the unit. Both honked for some time upon arrival, then had to call me to go to the office to request the gate be opened. The driver with the trailer was behind another honking and waiting car therefore stuck with his trailer still on the street! The system of honking for the only staff person to open the gate for each entry and departure (as not everyone has a card, and mine did not work) seemed to be problematic not just for us but for others too that day. Add moving trucks coming and going this seems like it would be more so, though I only saw one that day parked next to the office for a while. Due to the busy Newfield Street location and a short driveway on the street side of the gate this is especially problematic. The aisles for vehicles are challenging especially with trucks coming and going; the ones around the sides of your lot seem very narrow. At entry I could never seem to get close enough to the swipe pad so had to open my car door, get halfway out of the vehicle and reach to use the swipe. I've seen others struggle trying too. Exit access though is fine.

Rating:

2.0

The unit I rented it leaked, ruined the cardboard boxes I had my stuff packed in and a couple of the items inside the boxes were destroyed and mildewed.

Rating:

5.0

Alexis was very nice, knowledgable, efficient and helpful. Rates are competitive. Facility is convenient and well organized.

Rating:

5.0

The young lady who helped me was WONDERFUL. She was such a help to me. She showed me that she really cared about my situation. Your company is very lucky to have her in your Middletown / Cromwell office on Route 3.

Rating:

4.0

There were a few technical glitches when making the reservation online and getting my entry card set up but they were fixed when I came back later in the day. Overall, the two people I worked with were really helpful and apologetic, which went a long way in making it a good experience. I wish there was a separate exit, but you can't win 'em all.

Rating:

2.0

Everything was good except that my particular storage unit has a broken locking device. Therefore opening the unit door all the way is not possible. Also when trying to lock the unit we had difficulties trying to get the lock on and off. I was told that someone would repair it but the woman UHAUL Representative didn’t know when. She also said that she so-called me and I would have to drive back down to the storage when the repairman does come available.

Rating:

5.0

Very convenient and efficient

Rating:

5.0

Thanks

Rating:

5.0

I have seen 4-5 managers over the past 12 years and have found each and everyone of them to be very professional and helpful. The entire staff has been outstanding - thank you - jg..

Rating:

4.0

Despite the pandemic, communication with this branch still went smoothly and I appreciated their assistance when I needed to store some items for a period of 4 months.

Rating:

5.0

The staff was always courteous, helpful, friendly, and respectful.

Rating:

5.0

Very friendly and helpful

Rating:

3.0

I officially moved out on 7/6/21 Not 7/20/21

Rating:

5.0

The Manager, Alexis, was very helpful & accommodating to my situation. Keith was also very helpful! Thank you for all your help!!

Rating:

5.0

Convenient and easy to go get my stuff

Rating:

5.0

The staff member helping us move in could not have been more helpful.

Rating:

5.0

Very nice

Rating:

5.0

Over 17 years, we were always met with friendliness and efficiency. Thank you! Dianne McCorry

Rating:

5.0

Manager, Chennel Rivera, went out of her way to assist and accommodate our special moving and storage needs! We had dealt with her previously and she's always been highly personable, professional and has Customers best interests at heart! Because we needed to deal with multiple units, Assistant, SARAH, also provided exceptional Customer Service, greatly facilitating our moving and storage experience! I've had storage needs on and off over the years, and this experience, by far, was the most pleasant! I HIGHLY RECOMMEND trusting your storage needs here!

Rating:

5.0

Thank you. Will recommend to others. 👌

Rating:

5.0

The manager C. Rivera is exceptional! Courteous, friendly, knowledgeable. Made the whole experience effortless which was exactly what I needed.

Rating:

1.0

All my property was damaged

Rating:

3.0

I have to clarify a few of my answers to the yes/no questions. The gate hours to this facility were not terribly inconvenient, but there was one time that I had to get something at night. I got there at 10:20 and the gate wouldn’t open. It cost me an hour of driving and I had to go back early the next morning. With security cameras and lights, I don’t understand the concept of having a restricted access gate locked at 10 pm. My impression of the cleanliness of the facility is not all negative. Their office space is clean, but my storage unit had a serious rat or large mouse problem. My things were littered with droppings and several of our items were chewed by rodents. I had a very expensive Spyder ski jacket that has a hole chewed through it It was stored in a cardboard moving box. My daughter has two or three bins of stuffed animals and craft supplies that were chewed up and nests were made. This issue is my biggest and only real complaint about my experience. To their credit, there are rodent traps visible outside but they didn’t stop them from getting my things. The staff was always very helpful and friendly, particularly on finding the right size and accommodating a move from a smaller unit to a larger one after I realized I needed more room. I would definitely recommend this facility and would use them again if I needed to. I would make some changes in how I stored certain items as far as containers, and maybe putting in some moth balls or other type of rodent repellent. Overall a pretty good experience with a few disappointments that, I don’t believe, were a result of staff negligence.

Rating:

5.0

This storage unit was the best it could have been. Along with all of the basic facility offerings being sufficient, what made our experience so great was the help and support we reccieved from the front office. This mother and daughter duo went well above and beyond in helping us; helping us achieve things that they didn't need to do. They helped us saw off a faulty door lock in frigid weather, held on to boxes were were in need of and much more. In short, they were "good neighbors" at a time when life is difficult for us all. They were consistently friendly and helpful and for us, that says it all You should consider using this U HAUL storage area if you ever in need. We sincerely thank you for everything!

Rating:

5.0

I want to say that the experiences that I have had at my local Uhaul with Chennel Rivera have been excellent! The professionalism and kindness that she gives everyone of her customers is just AMAZING! Not only for me, but for everyone that I watch her interact with. I own a couple local businesses and I have used your facility a lot in the last year. As a business owner, I tend to watch the customer service element at other businesses. It is exceptional ! The store is clean, the trucks are immaculate and the extra effort of the employees is just incredible. I felt as if this was something I needed to tell you. YOU really have a GEM with Chennel ! She is an exceptional Manager. Thank you UHAUL for an AMAZING experience!!!

Rating:

4.0

The person who checked me in was very nice, efficient, and helpful. My only disappointment was the storage room, it was clean, but the security of is questionable. Honestly, a screwdriver could easily break the hasp off it with no issues.

Rating:

5.0

Thank you for all your help with my bill and computer problems. I appreciate all the time and effort spent on my behalf.

Rating:

3.0

Rats or some other small animal with teeth got into our storage unit and ate through some of our boxes. The roof also leaked and several of our items had dirt and other unidentifiable residue all over them.

Rating:

5.0

Both women in the office were absolutely Amazing... Thanks Ladies

Rating:

4.0

The unit was dry throughout the time, but the contents of the unit became fairly dirty and infested with spiders. It will take several days for all the contents to be cleaned up and ready for use. That was unfortunate and maybe there can be more attention in the future to making the inside of the units more tightly closed and less exposed. Otherwise the staff was very helpful and the grounds clean and welcoming.

Rating:

5.0

I appreciate the staff at this facility, I always get great service there.

Rating:

5.0

The staff were extremely friendly and helpful. I have used this same Uhaul twice before and this experience has been the best thus far. I was even able to convince my brother to use their services.

Rating:

4.0

There wasn’t lighting in the units which made it hard to see. But the staff is super nice and helpful.

Rating:

5.0

The staff was very helpful and polite. I would highly recommend your services. Thank you for an easy transition.😊😊😊

Rating:

4.0

I had no issues other the entrance card often goes inoperable for no reason. Staff was always helpful.

Rating:

5.0

Very helpful and comfortable

Rating:

2.0

I would not rent here again as they did not specify the exact parameters of the rental even the facility is clean and the one person I dealt with was nice another was not

Rating:

4.0

Expensive. Poor location for the vehicle return area.

Rating:

5.0

The staff was so polite and very helpful. Would highly recommended 😊😊😊

Rating:

3.0

When I went to wreck the truck the other day I found out my storage locker building was all messed up by a young girl that’s working there in the new field office luckily Stewart the general manager g

Rating:

5.0

The person I worked with was very helpful and pleasant to work with.

Rating:

5.0

Stuart and all staff are so very polite, courteous and helpful!!!

Rating:

5.0

Everyone was Very helpful and nice and the place was very clean

Rating:

4.0

Although the staff was very professional, helpful, and friendly, I was double billed on the truck rental to empty my storage unit. I was charged the $40.72 but also the $36.96 estimated bill

Rating:

5.0

Very helpful, pleasant and willing to assist you. Thank you!

Rating:

5.0

I found everyone so helpful in my moving of stored furniture. Thank you all for all your help.

Rating:

1.0

It's too small for the money, can you offer me something bigger for the price. If not I'm gonna let it go. Thank you.

Rating:

5.0

Excellent customer service and very clean location.

Rating:

5.0

Great customer service. Stuart really made sure we got everything we needed.

Rating:

5.0

It was excellent and my kids had fun riding in the UHAUL truck yesterday.

Rating:

3.0

Understaffed

Rating:

5.0

Thanks

Rating:

5.0

The staff was very helpful

Rating:

5.0

Was very satisfied with my experience, would use again and would recommend it to a friend.

Rating:

5.0

As always I received excellent service all the time. Thank you

Rating:

5.0

Maria is awesome, Give her a raise!

Rating:

5.0

The staff at Middletown Uhaul was Gr8t Thanks for your kindness in my time of need Happy Holidays .

Rating:

5.0

Great customer service.

Rating:

5.0

Our storage area had a big mice infestation we had to throw away so many items that were ruined by mice I had to place poison bait boxes to eliminate anymore damage to remaining stored items

Rating:

5.0

Well-maintained facility with helpful staff.

Rating:

1.0

Had to wait in the office nearly two hours before I could pick up my UBox, while the staff tried to figure out how to "receive" the box before they could release it to me. Can't recommend Uhaul.

Rating:

5.0

convenient location

Rating:

2.0

The indoor units aren’t really that secure.. The gate is really annoying and I saw a cockroach in the hallway to my unit. And the units are expensive ..charges for extended hours..

Rating:

1.0

I was not happy with the way payments were taken

Rating:

4.0

Very good experience

Rating:

5.0

Everything that was scheduled was there and on time.

Rating:

2.0

I did not like is that the sealing at the bottom of the door was not sufficient to prevent water or leaves to enter the unit.This also allowed rats, as there were rat droppings.Most stuff is unusable.

Rating:

5.0

easy accessibility, convenience location.

Rating:

5.0

Thanks Sonya!

Rating:

3.0

Good storage, but the price was very high.