Customer Reviews for U-Haul Moving & Storage of Middletown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Middletown

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Sharon K. on

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Always like either Middletown location. UHaul South Main for closer return and able to walk over for pick-up. U Haul Newfield is convenient (even my last minute reservations) and accommodating.

Javier R. on

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Great Customer Service. Would Recommend To Anyone.

Aida V. on

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The staff was very helpful and polite. I would highly recommend your services. Thank you for an easy transition.😊😊😊

Karen C. on

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Michael S. on

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Great job!!

Domingo M. on

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Janetlynn J. on

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The people at this location went above and beyond to assure that the trailer I rented would be available...someone actually picked it up and brought it to this location for me. I’m thankful for that and appreciated their going the extra mile.

Heather P. on

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Malachi M. on

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I had no issues other the entrance card often goes inoperable for no reason. Staff was always helpful.

Michael S. on

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Paul H. on

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Michael S. on

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Daniel K. on

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KELLY M. on

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They were great. The truck I reserved wasn’t available but they hooked me up with an even larger truck for the same price

Dashawn J. on

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Jacqueline W. on

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Louis R. on

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david S. on

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Service was great , very good job by representatives would definitely rent again i wish i remembered her name she was very kind

Betty G. on

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The rental procedures went smoothly. Everything was explained to me. Employees were professional and polite. Very helpful.

Gerard P. on

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Randall M. on

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david R. on

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the ratchet straps on trailer were in poor condition and needed oil

Nicholas W. on

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Severely understaffed. The poor guy was there by himself trying to handle a million things at once. He did an excellent job. But he had way more on his plate than one person can handle. He should have had help.

Joe Z. on

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Double check tire pressure prior to renting.

Paul P. on

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My experience from picking up the van to dropping it off was perfect

GARFIELD G. on

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CUSTOMER SERVICE REP WAS EXCEPTIONAL, GREAT ASSET TO COMPANY

Michael T. on

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Nick C. on

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Dont lie to the customer about pricing, and explain how the drop off porperly works when the business is closed

Albert S. on

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Very helpful and comfortable

Malachi M. on

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chelsea A. on

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Chennel, the manager of the Middletown location, was courteous and efficient while processing my order for pick up and when I returned my vehicle. She is professional and kind. I would recommend this location for anyone in this general area.

ANTHONY A. on

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James M. on

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Nothing that I can think of, just keep on doing what you doing!!

Darryl B. on

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Ryan H. on

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Fuel was not accurate

Lisa R. on

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Jeffrey G. on

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Very clean truck

Lynne L. on

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Timothy K. on

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My only issue was the fact I was charged for gas. When I stopped right before returning the truck and filled it to exactly where it was when I picked it up. Yet there was roughly a $12 fee to add more gas. I wish I took a picture of the fuel level when I returned the truck. I hate to make a big deal about $12 but when you're moving every little bit helps. Other than that I had a great experience.

Lisa C. on

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Excellent manager!

Linda J. on

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Nothing. No complaints here. Associate was fabulous. Very personable and knowledgeable. He knows his stuff! Good experience for me. No problems at all with my move.

virginia G. on

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Rakesh G. on

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Jennifer D. on

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I would not rent here again as they did not specify the exact parameters of the rental even the facility is clean and the one person I dealt with was nice another was not

William C. on

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Expensive. Poor location for the vehicle return area.

Aida V. on

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The staff was so polite and very helpful. Would highly recommended 😊😊😊

Gary R. on

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When I went to wreck the truck the other day I found out my storage locker building was all messed up by a young girl that’s working there in the new field office luckily Stewart the general manager g

Yvonne C. on

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The person I worked with was very helpful and pleasant to work with.

paula p. on

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Stuart and all staff are so very polite, courteous and helpful!!!

Valerie R. on

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Everyone was Very helpful and nice and the place was very clean

joseph b. on

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Although the staff was very professional, helpful, and friendly, I was double billed on the truck rental to empty my storage unit. I was charged the $40.72 but also the $36.96 estimated bill

Malachi M. on

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Very helpful, pleasant and willing to assist you. Thank you!

ruth g. on

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I found everyone so helpful in my moving of stored furniture. Thank you all for all your help.

corey n. on

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It's too small for the money, can you offer me something bigger for the price. If not I'm gonna let it go. Thank you.

Valerie R. on

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Excellent customer service and very clean location.

alexander b. on

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Great customer service. Stuart really made sure we got everything we needed.

Lingaprakash V. on

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It was excellent and my kids had fun riding in the UHAUL truck yesterday.

William C. on

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Understaffed

Christian A. on

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Thanks

AUREA P. on

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The staff was very helpful

Michael P T. on

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Was very satisfied with my experience, would use again and would recommend it to a friend.

KATHLEEN W. on

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As always I received excellent service all the time. Thank you

Robert H. on

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Maria is awesome, Give her a raise!

GAIL M. on

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The staff at Middletown Uhaul was Gr8t Thanks for your kindness in my time of need Happy Holidays .

Andrew C. on

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Great customer service.

Joseph M. on

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Our storage area had a big mice infestation we had to throw away so many items that were ruined by mice I had to place poison bait boxes to eliminate anymore damage to remaining stored items

ARTHUR H. on

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Well-maintained facility with helpful staff.

Daniel H. on

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Had to wait in the office nearly two hours before I could pick up my UBox, while the staff tried to figure out how to "receive" the box before they could release it to me. Can't recommend Uhaul.

GARY F. on

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convenient location

CONNOR M. on

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The indoor units aren’t really that secure.. The gate is really annoying and I saw a cockroach in the hallway to my unit. And the units are expensive ..charges for extended hours..

KEVIN C. on

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I was not happy with the way payments were taken

Jerry M. on

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Very good experience

Michael S. on

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Everything that was scheduled was there and on time.

Larry T. on

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I did not like is that the sealing at the bottom of the door was not sufficient to prevent water or leaves to enter the unit.This also allowed rats, as there were rat droppings.Most stuff is unusable.

Ronald G. on

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easy accessibility, convenience location.

Marshall K. on

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Thanks Sonya!

TY M. on

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Good storage, but the price was very high.

Tracey W. on

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Never again will I be do business with them