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ROBERT P.Customer Reviews for U-Haul Moving & Storage of Middletown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It would be great for renters to be provided with written instructions on the use of the equipment(eg.. where to find gear shift!). Also make sure all tires have good tread.
JENNIFER C.Friendly office person. Quick and helpful!
CONSTANCE R.The sales associate was friendly and as efficient as possible under the circumstances, but she was alone and short-staffed. Passenger side door of the van was extremely hard to open. Interior cargo space was muddy, as if soil or muddied items were transported before our rental of van.
Tracy H.Truck doors do not close transmission looks like it's about to go. Road assistance did not pick up our call was waiting for over an hour to get assistance no one picked up
MELVIN R.No improvements. The staff was super. I think Kevin and Allison (?). Kudos to them. Much appreciated.
Thomas T.The van was overbooked and according to the local staff, who were polite as they could be, said this was caused because the national office will book times without consulting with the local office and expect the local office to catch the mistake. It's 2021! humans are landing on Mars and U-Haul still can't coordinate scheduling? We planned to move two large pieces of furniture at 1:30 pm. on a nice sunny day. We had to wait until almost 4 pm in the middle of a rainstorm with 40 mph winds. I could not change the date or time because I had arranged for people to help. A $2,000 couch got drenched and partially ruined due to U-Haul's "overbooking." I would like some kind of refund or compensation for your mistake. It is still drying out. This is not the way to run a "reputable" business. I will think twice, three times before renting from U-Haul again.
Leslie S.No complaints! Nice location!
Daniel S.I wish the truck received was newer. The truck received was not maintained well.
Bryan C.Great experience, very efficient and helpful staff!!
BRIAN H.Brackets on trailer were stuck at first may need service
JR B.Have an ice scraper in van
MELVIN C.The unit I rented it leaked, ruined the cardboard boxes I had my stuff packed in and a couple of the items inside the boxes were destroyed and mildewed.
Sharrie H. | Overall ExperienceThe woman was extremely efficient and I left within 2 minutes.
GANESAN R.Your Manager was awesome. Clean store , EZ rental, gated overnight parking for personal vehicle with rental- Cool spot. Nice work uhaul ! They need their printer fixed for customer contracts. Email is ok but some folks need a print out.
CHRISTOPHER H.Please have UHaul truck out front. I had to go to the very back of the storage units to get the truck and then drive it in the narrow spaces to get out. Other than that everything was great as usual!
JEREMY H.Easy to rent on line Staff Helpful. H
CLAUDIA L.How about giving me the truck I reserved in the spot I reserved it 3 weeks ago!!!
MICHAEL A.It is a very tight location for driving out. Even when doing online pickup and drop off, you get stuck waiting in line.
Ryan H.My location confirmed on receipt was Meriden.. (I set up for bro in law) ....All was confirmed and paid for for 7 days prior pick up....My bro in law got there and NO record of pick up ......Sent to Middletown who insisted WAS NOT PAID for or scheduled for pick up - 1 day only (vs 7 days prescheduled and pick up confirmed ..)....NITEMARE when moving elderly parents out of home...CONFIRMED SCHEDULING AND PAID RECENT should be enough ......DO UHAUL places talk to each other ........Horrible experience DROP off place of Durham was also advised NOT VALID......SO pick up , time, and drop off location and payment in full all NOT VALID ?????
MICHAEL M.Great experience the truck was parked at the back of the lot. I would have expected it to be pulled up and ready. Everything else was handled very well.
TOM S.Staff were helpful and courteous.
DAVID B.Nothing, everything was perfect
GARY B.All great
ERIC C.Staff was friendly, efficient and helpful, Truck was clean and comfortable. We liked that the area was fenced with video monitors so we felt out car was safe there until we returned.
NICHOLAS D.Excellent staff and service.
Vivian V.Nothing. I was surprised to see your moving supplies were very reasonably priced. Wish I knew that sooner.
JOSEPH R.Alexis was very nice, knowledgable, efficient and helpful. Rates are competitive. Facility is convenient and well organized.
Martha H. | First ImpressionsGood experience
DANIEL J.Nothing it was great
BRIANA S.Check all your trucks before you rent them out mine had a problem and roadside assistance couldn't repair it.
ALEX A.The young lady who helped me was WONDERFUL. She was such a help to me. She showed me that she really cared about my situation. Your company is very lucky to have her in your Middletown / Cromwell office on Route 3.
Annette C. | First ImpressionsI pulled into the second space on the left when you come in - right in front of the office. When I pulled out the curb/tire stopper pulled the front bumper and broke clips holding it on. It should be lowered. It's too high.
JOHN O.I'm totally satisfied , service & price wonderful, thank you Alexis & her team did a great job!!
MATTHEW G.You could not charge me $7.50 for gas when I only drove it 14 miles total, and put a gallon of gas into it. That's how you could improve.
STEPHEN M.There were a few technical glitches when making the reservation online and getting my entry card set up but they were fixed when I came back later in the day. Overall, the two people I worked with were really helpful and apologetic, which went a long way in making it a good experience. I wish there was a separate exit, but you can't win 'em all.
Justin K. | Online Move InEverything was good except that my particular storage unit has a broken locking device. Therefore opening the unit door all the way is not possible. Also when trying to lock the unit we had difficulties trying to get the lock on and off. I was told that someone would repair it but the woman UHAUL Representative didn’t know when. She also said that she so-called me and I would have to drive back down to the storage when the repairman does come available.
Sherry C. | First ImpressionsVery convenient and efficient
Gregory K. | First ImpressionsIt would have been nice if we didn,t have to drive as far to get the truck.
DALE V.Thanks
Andre L. | Overall ExperienceI have seen 4-5 managers over the past 12 years and have found each and everyone of them to be very professional and helpful. The entire staff has been outstanding - thank you - jg..
John G. | First ImpressionsDespite the pandemic, communication with this branch still went smoothly and I appreciated their assistance when I needed to store some items for a period of 4 months.
Hwi Y. | Overall ExperienceGreat service at the Middletown location! Helpful, friendly and efficient, I would definitely recommend!
KATHLEEN M.I booked a last minute request for a pickup truck (same day) and the process from start to finish was flawless. It was also move in weekend at a local University so the customer service workers were super busy. However, they handled my pickup/drop off and all my questions so well and so politely. A+ experience!!
Melissa P.Staff needs to provide more service than just handing you keys and telling you to take a long walk to the back of the facility to find your vehicle! Had to go back and find out how to identify my vehicle.
BENJAMIN S.Alexa the customer service rep was very helpful and helped us immensely.
DIANA L.I am very very satisfied with my entire experience from pickup to drop the next day. Both people were very professional explaining exactly what I was being charged and what to check on the vehicle. I will need to rent another van this summer to bring my son home from college and I will definitely rent another uhaul van!!!
FRANK C.The gate at the entrance is annoying.
DAVID L.Great overall experience. Pick up was very easy, I was driving in less than 10 min. (I did try the mobile check in and it didn't work at the location- could have been an issue if I went after hours). Drop off took literally two min. Everyone was very friendly and professional. Thanks for helping my move go as smooth as possible.
HEATHER H.Not charge me for gas I already put in the truck.
MICHAEL K.A+ service. Thank you!
ERIC G.Juliana was friendly and helpful with terrific knowledge and expedience.
MICHAEL G.Excellent and friendly customer service
John V.The process was seamless and the gentleman who assisted us on the day of the move was a perfect example of what great customer service should look like! Very pleased customer here. Thank you!
MELANIE S.While the location and truck were clean, the day of pick up was not pleasant. The night before pickup I received a call that our size truck was not available due to damage but they could offer me a truck two sizes smaller with a nice discount. What was I going to do, so I understood and said yes we will make it work. The day of pick up I was "NOT" greeted by the young person, I will not use her name but initials, JW. She just says to me "Name" as we proceed I mention the situation and she says "I know nothing about it" I told her I have the voicemail and spoke with Keith and he said the manager told him they would give me a discount...etc.. if I excepted the smaller truck. JW continued to write up the contract and charge me full price. She said "We will deal with it when you return the truck". When I came back she still was very unpleasant, took $30.00 off and then charged me for 3 gallons of gas and said I didn't put gas in it. I got upset, raised my voice and told her we just came back from the gas station and offered the receipt. She didn't want to see it. We went 42 miles and filled it with $15.00 of gas which was about 5 gallons. It matched the picture I took of the tank on my phone.(which by the way, trucking to get a truck to 3/8th is hard, they should be given full so easy to return full) The point really is she was just rude. Didn't take into consideration we had to get another small truck so that cost us extra, Then she said to me "I have a headache and you are added to it, what is the big deal it's only $12.00". Will it is principle and it is my $12.00. Not to mention I paid for 45 miles @.99 a mile and only went 42 miles. Plus what about the extra tax I paid and wasn't refunded. Yes, this is all Nickle and Dime stuff and I wouldn't care about the this items but it was her unfriendly attitude that really got me. Keith was there at drop off and was super nice and very friendly. He did have all the notes in under my reservation, If JW had just taken the time to read the notes a lot could have been avoided. Her excuse to me was it was early and I just came in to work by myself and we are busy. (There was one person finishing up when I got there and nobody came in behind me) JW had plenty of time to look in the notes while I was there. I don't every write bad reviews as I myself take them with a "grain of salt" when I read them but her work attitude is terrible and I would never want to deal with her again. I hope she can learn to appreciate she has a job and learn to be more friendly, after all she is working in customer service.
LORENZO F.I was very impressed with the quality of the moving van. It was very clean, has instructions inside to help you use the cargo doors, has backup camera and relatively easy to drive. Had a really great experience overall.
Elmer R.The staff member helping us move in could not have been more helpful.
Linda R. | First ImpressionsVery nice
LENA S. | First ImpressionsThe manager C. Rivera is exceptional! Courteous, friendly, knowledgeable. Made the whole experience effortless which was exactly what I needed.
DEBORAH E. | First ImpressionsThe person who checked me in was very nice, efficient, and helpful. My only disappointment was the storage room, it was clean, but the security of is questionable. Honestly, a screwdriver could easily break the hasp off it with no issues.
Peter Z. | First ImpressionsThank you for all your help with my bill and computer problems. I appreciate all the time and effort spent on my behalf.
Virginia A G. | First ImpressionsThe staff were extremely friendly and helpful. I have used this same Uhaul twice before and this experience has been the best thus far. I was even able to convince my brother to use their services.
Dennelle N. | First Impressions