Customer Reviews for U-Haul Moving & Storage of Middletown

The woman was very nice. All went well!

The manager C. Rivera is exceptional! Courteous, friendly, knowledgeable. Made the whole experience effortless which was exactly what I needed.

All my property was damaged

I was in customer service my entire working career. My recent transaction were spot on, without flaw.

The check-in process was so simple I did everything right on my phone and they had a key drop off box, therefore, the whole experience was contactless. They do have someone on site in case anyone needs any help. It was absolutely awesome!

Hire more people

staff was very very rude!

Schedule more time between drop/pickup. uhaul contract for 24 hrs & told"if you need more time let us know". uhaul battery died & I waited over 3 hrs for roadside. chat rep refused to give more time claiming 9 hour contract not 24. It was due at 9:21 & told to return it by 9. That's BS.. although I needed time mostly, the mgr at Cromwell uhaul compensated for the inconvenience with no trouble

A few more customer parking spaces would be great! Otherwise, this was a wonderful experience.

Attendant was professional. Vehicle was ready as requested. Check in and drop off were seamless operations. If I need to rent another vehicle, I will return to this location.

I rented the truck for 24 hours. I was drop the truck off around 9:30pm. I was charged an after hours fee of $20. When I called the location to let them know I will be dropping the truck off after hours, no one told me about an additional fee. I would have kept the truck and returned it at 8am the next day when it was due. I don't understand why I was charged a fee when the truck wasn't due back until the next day.

The staff was excellent and

Truck/Van was full of snow and ice from previous storm. I had to clean the van off myself 9 months pregnant which I felt was very unsafe. Also, there was ice on the ground all around the van which caused me to slightly slip when entering the van. In the future, staff should make sure trucks prepped beforehand for customers like me and are ready to go and safe grounds are in safe conditions to prevent accidents/injuries.

Chennel was amazing as always. Truck was well maintained. Check in/check out was fast and easy. Highly recommend this location.

I have to clarify a few of my answers to the yes/no questions. The gate hours to this facility were not terribly inconvenient, but there was one time that I had to get something at night. I got there at 10:20 and the gate wouldn’t open. It cost me an hour of driving and I had to go back early the next morning. With security cameras and lights, I don’t understand the concept of having a restricted access gate locked at 10 pm. My impression of the cleanliness of the facility is not all negative. Their office space is clean, but my storage unit had a serious rat or large mouse problem. My things were littered with droppings and several of our items were chewed by rodents. I had a very expensive Spyder ski jacket that has a hole chewed through it It was stored in a cardboard moving box. My daughter has two or three bins of stuffed animals and craft supplies that were chewed up and nests were made. This issue is my biggest and only real complaint about my experience. To their credit, there are rodent traps visible outside but they didn’t stop them from getting my things. The staff was always very helpful and friendly, particularly on finding the right size and accommodating a move from a smaller unit to a larger one after I realized I needed more room. I would definitely recommend this facility and would use them again if I needed to. I would make some changes in how I stored certain items as far as containers, and maybe putting in some moth balls or other type of rodent repellent. Overall a pretty good experience with a few disappointments that, I don’t believe, were a result of staff negligence.

Extra charge for gas after just filling the tank to the required amount.

Very helpful and friendly staff.

When I had called on the day to return it to ask just for an hour more I was told that someone had booked it but then when I returned it I was told that all of the sudden the the reservation disappeared

I had a reservation the night before for a $20 truck. When I got there at 7:30 am they said they only had a $40 truck. They saw my reservation but said they only had the exact same truck but it is $40. How do you Explain this other than taking advantage of me?

Thanks for making our experience so easy. From booking to return it was flawless I will use you guys again. Thanks!

Overall, a good experience.

You could benefit from an additional worker, however the one worker that was present did an excellent job handling the location on her own.

It was a great experience!

Very Friendly Customer Assistance

I received an email the day prior to drop off ensuring 24/7 drop off capability. We were finished with the truck around 11:30p and wanted to drop off since we work the following day. This location does not allow after hour drop off even if doing self service. The number to call went unanswered. Looking at google reviews (after the fact) this seems to be a common theme. Though giving 2 stars because the following day it was very easy to do a self-service drop off.

This storage unit was the best it could have been. Along with all of the basic facility offerings being sufficient, what made our experience so great was the help and support we reccieved from the front office. This mother and daughter duo went well above and beyond in helping us; helping us achieve things that they didn't need to do. They helped us saw off a faulty door lock in frigid weather, held on to boxes were were in need of and much more. In short, they were "good neighbors" at a time when life is difficult for us all. They were consistently friendly and helpful and for us, that says it all You should consider using this U HAUL storage area if you ever in need. We sincerely thank you for everything!

I think it would be good to explicitly inform the customers that this location no longer offers after-hours drop-off. Last night there were two trucks at the gates trying to enter the property, unsuccessfully. Both of us were not crazy to think that we could return the truck after hours, were we? I lost an hour of time, and 16 miles roundtrip to come back in the morning, for which I paid extra.

Excellent customer service. Super clean vehicle

I want to say that the experiences that I have had at my local Uhaul with Chennel Rivera have been excellent! The professionalism and kindness that she gives everyone of her customers is just AMAZING! Not only for me, but for everyone that I watch her interact with. I own a couple local businesses and I have used your facility a lot in the last year. As a business owner, I tend to watch the customer service element at other businesses. It is exceptional ! The store is clean, the trucks are immaculate and the extra effort of the employees is just incredible. I felt as if this was something I needed to tell you. YOU really have a GEM with Chennel ! She is an exceptional Manager. Thank you UHAUL for an AMAZING experience!!!

I did my reservation online and we paid for pads and a dolly. These items were not provided. When we contacted the location, they told us that we left too fast. No one told us that we needed to wait for those items to be added to the truck. If the truck is pee-selected, why no one added those item to the truck?

Online check In was a nice option and went smoothly. Clean truck. Friendly staff. No complaints.

The person who checked me in was very nice, efficient, and helpful. My only disappointment was the storage room, it was clean, but the security of is questionable. Honestly, a screwdriver could easily break the hasp off it with no issues.

Truck was clean and was easy to pick up. I wanted to return the truck earlier than next day return but couldn't use the uhaul.com/share 24/7 that they advertise for returns. They closed at 8pm and we arrive 1-2 minutes late and they didn't open the gate for us. If they had an access code to enter the gate to return the truck, the 24/7(returns) will have been perfect but it didn't work like that. Overall, the experience at uhaul was good and we dropped the truck next day at 7am and was quick too.

The associate I spoke with both times was friendly, knowledgeable and professional. I think her name was Sherell? Not sure. She's great!

Thank you for all your help with my bill and computer problems. I appreciate all the time and effort spent on my behalf.

Rats or some other small animal with teeth got into our storage unit and ate through some of our boxes. The roof also leaked and several of our items had dirt and other unidentifiable residue all over them.

This is the second time I have used this location and I was very pleased again. Clean equipment, nice staff and easy process. A+ all around.

The truck was clean and ready for me on time. The agent was courteous and efficient. The 15' truck was difficult to drive. The steering was the problem and it was all over the road. I had to work hard to keep it straight. I reported this to the agent noting that this truck should be serviced as it could be dangerous to drive.

It was so simple. Positive experience

Truck probably needed maintenance and customer service calls were extremely delayed to be answered.

No complaints. Great service as I scheduled and picked up same day.

Both women in the office were absolutely Amazing... Thanks Ladies

I would not recommend because it is too difficult returning a truck during after hours.

COMPUTER ISSUES WHICH CAUSED ME TO BE THERE ALMOST 30 MINUTES EVEN AFTER SIGNING IN ON THE PHONE WITH UHAUL. ISSUE WAS COMPUTER SYSTEM. YOUR EMPLOYEE SARAH WAS VERY NICE AND DEALT WITH THE SUSTUATION IN A VERY PROFESSIONAL MANNER. I LEFT THERE A HAPPY CUSTOMER BECAUSE OF HER.

April was indeed professional and direct.Very compassionate and helpful. A Blessing to my day

No staff were available to answer my questions during return

Moving is never a good time for a host of reasons. I love the affordability and would absolutely rent again.

Great job!!

I appreciated the ability to drop off after hours. For anyone who might need after hour drop off, inform them ahead of time that they will need the U-Haul app on a mobile phone, and that the process is easy but will take approx. 5-10 minutes (photo uploads are slow). Overall this was a very good experience.

Well didn't have no bad experience, they were quick , didn't have to wait.

Na

Helpful and supportive

The unit was dry throughout the time, but the contents of the unit became fairly dirty and infested with spiders. It will take several days for all the contents to be cleaned up and ready for use. That was unfortunate and maybe there can be more attention in the future to making the inside of the units more tightly closed and less exposed. Otherwise the staff was very helpful and the grounds clean and welcoming.

Very informative and courteous.

Rent truck for 6 rs

Everything was excellent. Better than expected

I appreciate the staff at this facility, I always get great service there.

The staff were extremely friendly and helpful. I have used this same Uhaul twice before and this experience has been the best thus far. I was even able to convince my brother to use their services.

There wasn’t lighting in the units which made it hard to see. But the staff is super nice and helpful.

The staff was very helpful and polite. I would highly recommend your services. Thank you for an easy transition.😊😊😊

I had no issues other the entrance card often goes inoperable for no reason. Staff was always helpful.

Very helpful and comfortable

I would not rent here again as they did not specify the exact parameters of the rental even the facility is clean and the one person I dealt with was nice another was not

Expensive. Poor location for the vehicle return area.

The staff was so polite and very helpful. Would highly recommended 😊😊😊

When I went to wreck the truck the other day I found out my storage locker building was all messed up by a young girl that’s working there in the new field office luckily Stewart the general manager g

The person I worked with was very helpful and pleasant to work with.

Stuart and all staff are so very polite, courteous and helpful!!!

Everyone was Very helpful and nice and the place was very clean

Although the staff was very professional, helpful, and friendly, I was double billed on the truck rental to empty my storage unit. I was charged the $40.72 but also the $36.96 estimated bill

Very helpful, pleasant and willing to assist you. Thank you!

I found everyone so helpful in my moving of stored furniture. Thank you all for all your help.

It's too small for the money, can you offer me something bigger for the price. If not I'm gonna let it go. Thank you.

Excellent customer service and very clean location.

Great customer service. Stuart really made sure we got everything we needed.

It was excellent and my kids had fun riding in the UHAUL truck yesterday.

Understaffed

Thanks

The staff was very helpful

Was very satisfied with my experience, would use again and would recommend it to a friend.

As always I received excellent service all the time. Thank you

Maria is awesome, Give her a raise!

The staff at Middletown Uhaul was Gr8t Thanks for your kindness in my time of need Happy Holidays .

Great customer service.

Our storage area had a big mice infestation we had to throw away so many items that were ruined by mice I had to place poison bait boxes to eliminate anymore damage to remaining stored items

Well-maintained facility with helpful staff.

Had to wait in the office nearly two hours before I could pick up my UBox, while the staff tried to figure out how to "receive" the box before they could release it to me. Can't recommend Uhaul.

convenient location

The indoor units aren’t really that secure.. The gate is really annoying and I saw a cockroach in the hallway to my unit. And the units are expensive ..charges for extended hours..

I was not happy with the way payments were taken

Very good experience

Everything that was scheduled was there and on time.

I did not like is that the sealing at the bottom of the door was not sufficient to prevent water or leaves to enter the unit.This also allowed rats, as there were rat droppings.Most stuff is unusable.

easy accessibility, convenience location.

Thanks Sonya!

Good storage, but the price was very high.

Never again will I be do business with them