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CHERYL R. | First ImpressionsSelf Storage Units in Middletown, CT, 06457
U-Haul Moving & Storage of Middletown
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.5 Average Customer Rating
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My move-out date was September 2023. Donated items to Habitat for Humanity. Coordinated with on site managers.
Cheryl B. | Overall ExperienceGreat customers service very satisfied
quanice q. | First ImpressionsBelinda was awesome and informative. She's management worthy. She was able to multitask efficiently. Impressive.
Sylvia R. | First ImpressionsAlexis and Rob were very helpful.
SCOTT N. | First ImpressionsNice facility, accessible and very convenient ! I love U-Haul !
toto k. | First ImpressionsSuperb staff and prompt service
Marjorie M. | First ImpressionsI would like to change the billing date to the third of the month if it is possible, thank you for being there
SHEILA R. | First ImpressionsAlexis and Belinda provided exceptional customer service the entire time I stored at this facility. They are very knowledgeable and were available to assist from the beginning of the rental period and up until I exited. This facility was always clean and well maintained . Kudos to the the entire team at 1200 Newfield Street.
Virginiao H. | Overall ExperienceWaited a hour for a used dirty container they took the payment and sent us on our way with all of our stuff just to come back because they had no no clean storage units that were empty
PAUL V. | First ImpressionsThis location is too small to accommodate drop of and pick up of Van's, trucks. Only 1 entrance/exit. Therefore you do not have convenient access to your storage unit on weekends. Staff was very patient & polite w/frustrated customers. Long wait!! Even mobile check-in had delays.
elizabeth w. | First ImpressionsService was great and the staff were very helpful. My only complaint was that my unit was dirty when I arrived - it had soil and chunks of plastic and other weird things in there that I had to clean myself.
Rhea D. | First ImpressionsThe staff was awsome n verry helpful
SAMUEL C. | Overall ExperienceThe ladies there were extremely helpful and so friendly
LISSETTE R. | First ImpressionsLiterally every time I attempted to use my after hours card there was some reason it wouldn’t work, I would correct it with staff, which of course had to take place the next day, I wouldn’t be able to get my stuff, and then the next time it would happen again. The office hours aren’t helpful and are deceitful even, I called and tried to make sure there would be someone there when I came due to my constant issue with my card and the person on the phone said they would be there until 9 locking up and finishing work just in case I had a problem and I could ring the bell. 8:30 I arrived and no one was there and I called the after hours line was told I was crazy, that no staff stays after 8 ever. Finally, after moving out weeks after I intended due to this, I paid my bill a little late because suddenly they didn’t have my card on file, even though when opening it they took my ID and a credit card, but did indeed pay after I learned this. Cut to a month later yesterday and I got sent another bill with interest on another month of services and was told don’t worry the account is closed that sometimes that can happen in error due to a miscommunication with corporate. Overall, I would say they’re doing the minimum and making the most from us and I have no desire to recommend it to anyone with all the other options so nearby.
Jenna S. | Overall Experiencethe only thing i did not like was their wasn't any lights in the storage unit itself. thank u
LAURENCE B. | Overall Experience