Customer Reviews for U-Haul Moving & Storage of Midland

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Midland

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

KARA B. on

Rating:

Customer did not leave a comment.

james T. on

Rating:

Customer did not leave a comment.

paula I. on

Rating:

Customer did not leave a comment.

Charlie G. on

Rating:

No one was there when I returned the trailer so unhooked and left.

Jefferey G. on

Rating:

Customer did not leave a comment.

johnnie S. on

Rating:

Customer did not leave a comment.

Mark M. on

Rating:

Customer did not leave a comment.

thomas A. on

Rating:

Customer did not leave a comment.

joe M. on

Rating:

Really good service. We will rent again in the near future.??

Christopher B. on

Rating:

The great customer service that awaits your rental is second to none

Vance H. on

Rating:

Quick, efficient, friendly people who got me in and out without any issues. They'll be my first stop next time.

MIDLANDODESSA S. on

Rating:

Customer did not leave a comment.

Peter C. on

Rating:

There was only one person working and there was a line.

Chris O. on

Rating:

One chain was wrapped and stuck but overall worked okay for me thank you

Jeffrey K. on

Rating:

The Staff at the Wall Street Location is incredible. They are very fast and attentive to customer needs. I would highly recommend them. Thank You

Rob L. on

Rating:

I was forced to change to this location after the original location was absolutely UNPROFESSIONAL and canceled my appointment when I was upset that they were not available during the pick-up window that they gave me! Worst experience in my life!!! That was the location at: Innovative Resource Solutions 9704 W CR 60 Midland, TX 79707

Matt E. on

Rating:

Customer did not leave a comment.

david B. on

Rating:

Customer did not leave a comment.

Philip L. on

Rating:

Customer did not leave a comment.

John M. on

Rating:

Employees were young and acted more interested in each other than us the customers. Couldnt tell us if it was 2 or 3 days rental or how many miles we had. They didnt walk us out to the truck to show us which one was ours and when we asked another employee if it was ours he said "I dont know, I'm not the one who helped you." The hood was left opened. They were all so worried about talking about lunch and goofing around to assist us properly. Also told us we could get our $100 deposit back at drop off and they knew we were dropping off in Coleman, but failed to mention Coleman location doesnt handle cash.

bobbye L. on

Rating:

Customer did not leave a comment.

Douglas Y. on

Rating:

Customer did not leave a comment.

Nick B. on

Rating:

The app was good. Forklift in the way made it hard to drop off but managed after hours. App was good took pictures as evidence.

Carolyn C. on

Rating:

Customer did not leave a comment.

Marcus D. on

Rating:

Very attentive and humorous! Made the interaction enjoyable

Gerardo R. on

Rating:

Customer did not leave a comment.

clifford V. on

Rating:

All good

Lawrence D. on

Rating:

Customer did not leave a comment.

Charles M. on

Rating:

I arrived at 7:55 and was unable to turn my equipment in until 8:35. When they finally checked my uhaul in it was after my 8:15 drop off time and they charged me $40 for extra day. Seems quite ridiculous!

Michael N. on

Rating:

Customer did not leave a comment.

Mark D. on

Rating:

Truck needs CD and cruise control

Heather W. on

Rating:

We went to drop off the trailer and there were three employees there, one helping a long line and two not really doing anything. He sent us the receipt electronically and told us to wait outside for him to come unhook the trailer. After 20 mins we just unhooked it our ourselves. When we went back in to let them know we were leaving it there the two employees were still doing nothing and the third admitted he had forgotten about us. Not the best experience we have had with Uhaul.

Chris P. on

Rating:

Excellent customer service

Jaime F. on

Rating:

Very rude. unorganized. Nothing was ready, I called the day before. had to wait 1.5hrs. They lied said it didn’t get there until Thursday but uhaul said got there Wednesday. worst uhaul ever.

Richard T. on

Rating:

Great way to move. Uhaul has it all

Gary H. on

Rating:

Ubox was late.

Jim M. on

Rating:

A very busy store. Not enough employees. I picked up several nails and screws around the storage areas. I had water damage to items I had in their storage building. When I reported it no one was conc