Customer Reviews for U-Haul Moving & Storage of Midland

4765 reviews

2803 W Wall St   Midland, TX 79701
(Wall Street @ Mann Street)

(432) 697-3273

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(432) 697-3273

2803 W Wall St
Midland, TX 79701
(Wall Street @ Mann Street)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

i rented the trailer for 24 hrs. i returned the trailer 24 hrs later (to the minute) and was charged for an additional day's rental because the contract indicated that the trailer should be returned 23 hrs and 45 min, later. this is not very customer friendly act. I will look at other rental companies next time. There are always fine print to collect unexpected money from their customers.

Greg G. 
Rating:
1.0

The two employees working were both angry and cussing. Each was not willing to help and had an attitude the whole way through.

Andrew G. 
Rating:
5.0

Staff was on point during thus visit. I was impressed and liked the changes

TYRONE M. 
Rating:
4.0

Truck and trailer all pulled and drove well. Was clean. Wanted a smaller truck, but this one was okay.

mike E. 
Rating:
5.0

Customer did not leave a comment.

GOSMEL G. 
Rating:
5.0

Customer did not leave a comment.

JAMIL J. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Very friendly staff. Ashanti was so nice and cheerful.

Mark M. 
Rating:
4.0

W

holly W. 
Rating:
5.0

Pick up drop was excellent. Great employees

RAYMOND D. 
Rating:
5.0

Good Services all very profesionales

JULIO G. 
Rating:
3.0

Customer did not leave a comment.

FRANK C. 
Rating:
5.0

Customer did not leave a comment.

kelly L. 
Rating:
4.0

Customer did not leave a comment.

DUSTIN S. 
Rating:
1.0

Unit was cleaner at drop off than p/u. I was charged $15 cleaning fee for my troubles; I only learned of it when I reviewed the emailed receipt. When questioned about it, 2 clerks insisted there was nothing they could do tho' clearly they had the authority to apply the fee. They never inquired about the engine light or my experience with the vehicle. I'll leave the attitudes out of this; perhaps they had a bad day?

MALCOLM M. 
Rating:
5.0

Customer did not leave a comment.

Andry N. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
1.0

Make sure the people you have issuing out trucks or equipment gives the correct knowledge before being scandalous and lying about things they tell you. The white guy at this location was rude asf after I told him about what he told me, then he even tried to look because he know he verbally told me something different in person then what he did over the phone. He tried to get an attitude when I told him I wouldn't come here again, I hung up on him. You won't talk to me like that and think I'm going to listen. Bye!

ALICIA E. 
Rating:
1.0

We were told we could not pick up our truck until 6pm because it would not be turned in until 6pm and give it time to be cleaned up. That was the day before pick up. Then the next day on our way to pick up truck. We were called and notified that since we were not there by 9 am they gave our truck away. This was a pick up in Odessa Texas. Also the lady was rude and hung up on me.

KELLY R. 
Rating:
5.0

Friendly and competent staff. Rented a cargo van which was perfect for my in-town moving at a good price.

James B. 
Rating:
5.0

Customer did not leave a comment.

JORGE G. 
Rating:
5.0

Anthony Reyes and Israel Hill should be an example to all, on their excellent customer service. By far, best experience I've had renting a trailer with U-Haul. I was about to give up on U-Haul and these two individuals restored my faith in your company. Great job!!

RONALD H. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

Customer did not leave a comment.

ANDREW O. 
Rating:
2.0

Customer did not leave a comment.

Evan G. 
Rating:
5.0

Customer did not leave a comment.

HAROLD T. 
Rating:
5.0

Great group of hard working UHAUL team members at this location.

JEFFREY H. 
Rating:
4.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Not lie about gas the tank wasnt on completely full.tank it was missing a quart

ZOE R. 
Rating:
5.0

The customer service here is great! Very friendly and family oriented!

ADELINE K. 
Rating:
5.0

Customer did not leave a comment.

jason W. 
Rating:
2.0

When I checked in, there was a man that was very rude to me. It's been two days and I'm still thinking about how rude he was to me for no reason. I cannot recommend this place after my experience.

HARMONY S. 
Rating:
5.0

4x8 trailer had been well refurbished but some of the grit from what looked like roof shingles was left in trailer. our move of house furniture was complicated by the grit.

PATRICK H. 
Rating:
1.0

Advise of where to park truck when returning it. Not charge for 2 rental periods when it was back in 6 hours (time we stated it would be used) Total chaos in office - they appeared to be shorthanded. Screaming out the door! Very unprofessional!!!!! On phone right now trying to resolve being charged 2 rental periods and 2 insurances! All of a sudden there is a $20 after hours charge for leaving truck after they close. Unfortunately was hung up on after speaking to 2 people at the local store. Very RUDE!! WILL NOT DO BUSINESS HERE AGAIN. WILL NOT RECOMMEND THIS PLACE TO ANYONE.

JIMMY ALLEN B. 
Rating:
3.0

One of the reps at the location was rude and acted as if it was a self-service location. Last I checked I paid for my rental items which I'd returned in the same shape I taken them. If I did not fold the blankets it's because I wasn't first informed and two, I would think that the blankets would get washed upon return.

JASON G. 
Rating:
5.0

Customer did not leave a comment.

DANNY B. 
Rating:
1.0

Dont try and screw someone out of there money yall charged me 400 dollars for 12 hour use of a car dolly I'm never doing buisness with or recommending your company or this location ever again

ANDREW W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

It uses a lot of gas

JOSEPH R. 
Rating:
4.0

Customer did not leave a comment.

Angelise M. 
Rating:
5.0

Customer did not leave a comment.

ANGEL N. 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA R. 
Rating:
5.0

Customer did not leave a comment.

J. R. P. 
Rating:
5.0

Great customer service!

JUDY T. 
Rating:
3.0

Customer did not leave a comment.

Russell R. 
Rating:
3.0

Equipment should be replaced, it was old and rusty, and way to over PRICED

Yuvany A. 
Rating:
5.0

Customer did not leave a comment.

Dawn M. 
Rating:
1.0

I didn't rent this. Someone is using my phone number and account to rent from uhaul. Make sure Name and address and phone number matches information on file. Please make sure no one rents anything from Texas again for this account. I live in Florida not Texas. Thank you for checking into this matter.

Kenya K. 
Rating:
3.0

Booking online was horrible and I thought I had reserved my reservation but no.

ERIK C. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
2.0

Customer service is unacceptable...I've rented twice at this location and I've had bad experience First time the guy gave me a truck with a flat tire...so rude ... almost laughing for reckless mistake....I was already on the road when I found out the truck was defective. Wasted my time I had to move out from an apartment.... No apology from him Second time...I received the same rude customer service... This company needs to work on its employees...for some reason they transmit a very stressed and unhappy energy... This is a single mother experience and perspective ... It would be great if this company makes customers like me feel safe

STEPHANIE C. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
4.0

Very helpfull?

SANDRA H. 
Rating:
5.0

Customer did not leave a comment.

LINDA R. 
Rating:
5.0

Customer did not leave a comment.

Leticia R. 
Rating:
4.0

Please make sure that all charges are accurate and itemized properly plus informing specific information re: the Safe Move Insurance is a daily charge and not a One-Time Flat Rate.

SALLIE H. 
Rating:
5.0

Customer did not leave a comment.

Hersy G. 
Rating:
5.0

Customer did not leave a comment.

JAMES N. 
Rating:
4.0

Don't charge customers for 5 days when they only need 2. It doesn't take 5 days to travel 1000 miles unless you use horse and buggy.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Angelica R. 
Rating:
4.0

I had a great experience with everyone at the Wall St location until one day I get yelled at over the phone because another employee did not enter notes about a late return I had requested. Overall, I would recommend your facility.

MADA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EVE O. 
Rating:
3.0

Customer did not leave a comment.

NATHAN M. 
Rating:
3.0

Customer did not leave a comment.

Ronnie J. 
Rating:
5.0

They helped in my checking in with fast service and fixed the errors there of.

Jacquelyne M. 
Rating:
5.0

Customer did not leave a comment.

Mario Q. 
Rating:
5.0

Have always rented from this location without any issues.

Ringo G. 
Rating:
5.0

Customer did not leave a comment.

Heather D. 
Rating:
5.0

Customer did not leave a comment.

marvin W. 
Rating:
5.0

Thank you.

RALPH I. 
Rating:
3.0

My only issue at this location was with Rachel G. I had a reservation for 01/29 at pm. I was late and when I got there she said that unfortunately my reservation got cancelled because I was late , So I asked if there was another auto transporter that I could rent , she checked on the computer and said that there were no more transporters available, I ask her to check around , and she did but got the same answer, So I stepped outside and got on my U-Haul app and started checking availability and for my surprise is said that they had some at that same location, I called a phone # and I did the reservation over the phone , I went inside and told Rachel that I was able to make the reservation over the phone, she didn't say anything and started to get my paper work done, When we went to hook up the transporter there were about 4 or 5 of them, I'm not sure why she deny to help me at first , Everything else besides that was perfect . Thank you

RAMIRO B. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY L. 
Rating:
2.0

Stuff was no friendly at all no one at all the manager try his best but stuff didn't attached to no one needs. Please look into customer service training.

Danny M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
3.0

Every time I use unsullied and reserve a truck they say is available then it's always a smaller truck then what I needed I reserved a 26 foot truck I ask if they had one and nope got there and had to get a 20 foot one I told them I was moving a 3 bedroom home and was assured the smaller one would accommodate it in one trip it was just furniture and appliances and bedroom furniture no boxes at all well ended up making 2 trip which I got charged for because of the mileage. I didn't think that was fair after they assured that the smaller trailer was going to accommodate my needs. This is not the first time this has happened when using haul.

percilla G. 
Rating:
3.0

Customer did not leave a comment.

Ian S. 
Rating:
1.0

The truck was raggedy. The steering and overall ride of the vehicle was so bad I almost drifted in another vehicle. It was very wobbly. I reported it to the employees. The lady was very helpful and sympathetic but the guy she called was like whatever. I still got charged the full amount. I will never rent from that location again.

Lation F. 
Rating:
4.0

Customer did not leave a comment.

Shawn T. 
Rating:
2.0

The Uhaul truck was not 50% full as instructed and they wouldn't buyback any unused boxes as advertised when I purchased them a couple days before.

PAUL JOHN III B. 
Rating:
5.0

The lady that helped me rent the truck was top notch. The manager was as well! Great run facility!

Doyle L. 
Rating:
5.0

Customer did not leave a comment.

Eloy C. 
Rating:
5.0

The only issue was the communication on the drop off, I didn't receive an email confirmation when dropped off and got a call the next day reminding me that my uhaul was overdue when it had been dropped off a day before.

ELIZABETH O. 
Rating:
5.0

Customer did not leave a comment.

RANDAL WAYNE S. 
Rating:
2.0

The u-haul rep was rude and abrasive. They made a mistake and refused to honor the price that was on my confirmation contract. He accused us of wanting to start something. Extremely rude when he found out it was their error. I would never recommend anyone to this location. The trailer was dirty and not swept out when we picked it up. Worse u-haul experience ever!

Rishaye F. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

This location was very helpful.

LORETTA C. 
Rating:
4.0

Customer did not leave a comment.

Melody L. 
Rating:
5.0

Customer did not leave a comment.

TERRANCE J. 
Rating:
5.0

The clerk who waited on us was wonderful. She was very friendly and professional. A joy to work with.

Travis F. 
Rating:
4.0

Customer did not leave a comment.

HECTOR R. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

ray D. 
Rating:
5.0

The whole staff was very efficient and friendly. I had to extend my truck rental. They were very helpful and understanding.

MADA H.  |  First Impressions 
Rating:
3.0

Quick and professional service.

Lois L. 
Rating:
5.0

Muy rápido el servicio. Muy atentos y agradables los empleados.

ALBERTO Q. 
Rating:
5.0

Ensure the ash tray is empty before renting the truck to someone else. I got into the truck and there were still ashes from a previous person

JACOB B. 
Rating:
5.0

Everything was done very professional...wonderful customer service!!!

carrie D. 
Rating:
2.0

As someone who has worked food service, retail, and customer service, I understand how annoying it is when customers arrive just before closing. I also know one should still assist a customer at that time. I was turned away 5 minutes before closing while attempting to return the truck. The app was wholly unstable during checkout, and I was attempting to avoid using it for the return. Again, I understand it's annoying, but not at all right to be refused while on premises during business hours. As predicted the app was horrid on check-in. I spent 30 minutes in the cold repeating the process until it finally worked. I also needed to speak to them about a possible double charge, or a breakdown of fees to see why my final price was $100 more than quoted originally.

Michael M. 
Rating:
5.0

Outstanding service

James M. 
Rating:
4.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

robert O. 
Rating:
4.0

Thank You

GEORGE M.  |  Overall Experience 
Rating:
1.0

The two times I used them I had reserved my rentals. Both times they completely changed what o had reserved to something that was twice as expensive. When something is reserved online I expect it to be what I’m getting: midland uhaul is screwing people just because they work in the oil field and assume everyone has a pile of money. Never again.... NEVER

Keegan J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lemuel M.  |  Overall Experience 
Rating:
5.0

The young man was really nice and professional.

william B.  |  First Impressions 
Rating:
5.0

Excellent customer service

Chris P.  |  Overall Experience 
Rating:
1.0

Very rude. unorganized. Nothing was ready, I called the day before. had to wait 1.5hrs. They lied said it didn’t get there until Thursday but uhaul said got there Wednesday. worst uhaul ever.

Jaime F.  |  Overall Experience 
Rating:
5.0

Great way to move. Uhaul has it all

Richard T.  |  Overall Experience 
Rating:
3.0

Ubox was late.

Gary H.  |  Overall Experience 
Rating:
3.0

A very busy store. Not enough employees. I picked up several nails and screws around the storage areas. I had water damage to items I had in their storage building. When I reported it no one was conc

Jim M.  |  Overall Experience 
No reviews have been submitted for this location.

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