Customer Reviews for U-Haul Moving & Storage of Midland

5,135 reviews

2803 W Wall St   Midland, TX 79701
(Wall Street @ Mann Street)

(432) 697-3273

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(432) 697-3273

2803 W Wall St
Midland, TX 79701
(Wall Street @ Mann Street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Put the correct address for the drop off location, instead of as the address of the customer.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca Y. 
Rating:
5.0

Nothing everything was pe2

MARK G. 
Rating:
5.0

Customer did not leave a comment.

MARTIN W. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Hugh S. 
Rating:
5.0

Customer did not leave a comment.

JOHNAVIN H. 
Rating:
5.0

Customer did not leave a comment.

PAUL W. 
Rating:
5.0

The two guys helping me were excellent. Thank you...

David E. 
Rating:
5.0

The gentleman at this location was very polite and friendly. He made quick work of our return.

Karen P. 
Rating:
5.0

I pulled in from my long trip and turned into the drop section where I was greeted and trailer unhooked and asked if how my trailer hauled and if I had any troubles at all with the equipment. I explained back rear tire had to be filled twice but overall it was perfect. He asked if I wanted a printed or emailed receipt, emailed was fine. Excellent customer service.

Jason D. 
Rating:
5.0

I had no issues whatsoever, picking and dropping off was very easy.

Alma G. 
Rating:
5.0

There is always a way to improve but in this case my recommendation is to keep doing what your doing.

GEORGE W. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY M. 
Rating:
4.0

They had me back the trailer in a spot that was to tight my truck was to big had to unhook and push the trailer in its spot by hand told the guy it was to tight he said they park them with a forklift all the time I told him it's east to do with a lift

Jeremy B. 
Rating:
3.0

Lights on trailer did not work. Swapped trailers and still there issues with lights. Trailer lights should be working before renting. When a trailer is picked up is not the time to discover lights are not working.

MARTHA P. 
Rating:
5.0

Wish I could remember the names of the fellas working, but they were courteous and efficient.

JOSEPH T. 
Rating:
5.0

N/A

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
5.0

Great job

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

MARCO N. 
Rating:
5.0

Customer did not leave a comment.

FRANK V. 
Rating:
5.0

Nothing

TODD C. 
Rating:
5.0

It would be amazing if you could get cargo vans without wheel wells.

CATHERINE A. 
Rating:
5.0

I never received my original bill thru my email, which was a good email in your system as I did receive the email upon returning my rental equipment.

JEFFREY M. 
Rating:
2.0

Lengthy wait, and I was 3rd in line with two other people already being helped. ie. 3 total customers in the store. Was there 25 minutes before I got helped. (2) I had made the reservation online and provided my credit card information online. The employee who was helping me asked me all the questions OVER AND OVER as he failed to get the system to work right. AND THEN he charged my credit card TWICE and told me "it will be ok". When I looked online I had been charged twice, and he had to reverse the charge. And I wasn't sure I hadn't already been charged since I booked online. The whole experience was a circus. Seriously. ITs like the employees are constantly fighting with the computer systems and apparently they don't really work. Very poor experience.

PATRICK H. 
Rating:
5.0

Totally different but they weee short handed we had to wait a while

yvette V. 
Rating:
3.0

I got charged for the $8 insurance even though I declined it when I reserved online. The gentleman at the desk reversed it and charged me.

BRANDT M. 
Rating:
5.0

Customer did not leave a comment.

JUAN J. 
Rating:
3.0

Customer did not leave a comment.

PABLO F. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Great leadership there at that store. Love doing business there!

CHRIS P. 
Rating:
4.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Very helpful and friendly people at this location

Luis T.  |  Overall Experience 
Rating:
5.0

The young man that assisted me on 10/26 when I checked the vehicle out and on 10/29 when I checked the vehicle in was very helpful and cordial, and I appreciated his attitude and assistance very much.

MICHAEL B. 
Rating:
1.0

Customer did not leave a comment.

Casey L. 
Rating:
5.0

Customer did not leave a comment.

PAUL W. 
Rating:
4.0

Customer did not leave a comment.

JAMES CARL A. 
Rating:
4.0

I enjoyed the low cost and convenience of vehicle .

debra w.  |  Overall Experience 
Rating:
5.0

Just keep doing what you guys or doing I have no complaints everyone was really friendly

CORA W. 
Rating:
5.0

Question 5- My unit is temp controlled and can only be accessed to 7PM. I did not know that when I made the reservation with u-haul customer service

Sherry R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Levi B. 
Rating:
5.0

Customer did not leave a comment.

MARY W. 
Rating:
2.0

The first trailer they hooked up had a busted rear blinker which the employee did not catch. I had to come back to get a new trailer. The second trailer they hooked up had a broken door that would not shut. I had to come back again, wasting a full hour of precious time. The third trailer they gave me thankfully worked.

James S. 
Rating:
3.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Lars L. 
Rating:
5.0

Customer did not leave a comment.

ADEWALE O. 
Rating:
3.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Great customer service

JOSE J. 
Rating:
5.0

I love using this location! The men have amazing attitudes and are super helpful with everything!

MYLYRA B. 
Rating:
5.0

Customer did not leave a comment.

ARTURO S. 
Rating:
4.0

Customer did not leave a comment.

GAGE S. 
Rating:
3.0

Need to do a inspection on trailer lights I was pulled over 5 times due to a failed tail light/turn signal not working on the passenger side of the rear trailer

TIMOTHY K. 
Rating:
2.0

Upon return, I was greeted with an agent shaking his head in disgust because I parked where the ready trailers were. Rudely dropped the trailer then, went into the office to let them know I was returning and was told it was already checked. Would have been nice if the that was so disgusted would have told me.

Steven V. 
Rating:
5.0

I also informed the individual about the noise.

George W. 
Rating:
1.0

The technician that hooked up the trailer did a poor job and did not follow directions. This resulted in the trailer coming detached in transit.

Matt M. 
Rating:
5.0

parking lot a little tight but certainly not too bad. Staff was professional and quick, both pickup and drop-off. Very helpful

MICHAEL T. 
Rating:
4.0

Customer did not leave a comment.

Bryce P. 
Rating:
5.0

Always helpful, quick and courteous will recommend

CHARLA E. 
Rating:
5.0

Customer did not leave a comment.

RACHEL J. 
Rating:
5.0

The men were amazing. I was able to get in and get out. I got done what I needed to do and at my own convenience was able to drop the keys off in the drop box when done!

MYLYRA B. 
Rating:
5.0

Customer did not leave a comment.

LEVI B. 
Rating:
4.0

Everything was fine great signage.

Don O. 
Rating:
4.0

Clean trucks more often. Bugs on windshield from previous trip.

JESUS S. 
Rating:
5.0

Keep up the good work.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

LEILA W. 
Rating:
4.0

This location is quite small for being centrally located in a rather largely populated area. Purchase the vacant lot next door to increase location size and prevent parking equipment in the street.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

BRUCE M. 
Rating:
5.0

I arrived 10 minutes before closing and the personnel was very friendly and helpful to provide me the storage and disconnect the trailer from my car. Awesome service

Luis T.  |  First Impressions 
Rating:
5.0

Best service with friendly cuatomer care. I arrived 10 min to close and they solved all my issues!!

LUIS T. 
Rating:
5.0

Fast easy great customer service

CHARLA E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT LAYLE N. 
Rating:
4.0

Must have changed management at this location within the last 1-2 years. Much better experience this go around.

DILLON P. 
Rating:
4.0

Customer did not leave a comment.

ALAN B. 
Rating:
1.0

Charged my bank 3 times , straps on car dolly were garbage

JAMES H. 
Rating:
3.0

I dropped off my trailer on the wrong side and instead of explaining that upfront the guy was a sarcastic dickhead and I had to chase him around the parking lot. Next time I'm going to kick him in the nuts because wtf I spoke to everyone up there with respect and treated the equipment with respect and even pressure washed it and put it back the way I found it, where I found it.

JOSHUA D. 
Rating:
5.0

Customer did not leave a comment.

DENZEL G. 
Rating:
5.0

The young man that attended me was very professional. It took about 15 minutes for him and to get everything ready for me.

ALFREDO M. 
Rating:
3.0

Customer did not leave a comment.

ALECIA NORMAN J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

caitlin W. 
Rating:
5.0

Customer did not leave a comment.

roger C. 
Rating:
5.0

Customer did not leave a comment.

MATTIE E. 
Rating:
5.0

Keep doing what you are doing. Excellent job.

SCOTT B. 
Rating:
5.0

Great experience

Roberto P. 
Rating:
5.0

Customer did not leave a comment.

Abraham V. 
Rating:
5.0

Customer did not leave a comment.

david W. 
Rating:
5.0

👍🏻

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Lashondia S. 
Rating:
5.0

Service was fast and very friendly, equipment performed great, made the vehicle transport very simple. Thank you!!

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

JERRY B. 
Rating:
5.0

Great service

AHMAD I. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

jay B. 
Rating:
5.0

Customer did not leave a comment.

CODY F. 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

OLGA N. 
Rating:
3.0

Thank you for your service

ALECIA NORMAN J.  |  First Impressions 
Rating:
5.0

Staff was great here as well, the guy that unhooked my trailer was fast and friendly.

Mason J. 
Rating:
5.0

Customer did not leave a comment.

Irene M. 
No reviews have been submitted for this location.

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