Customer Reviews for U-Haul Moving & Storage of Midland

5,480 reviews

2803 W Wall St   Midland, TX 79701
(Wall Street @ Mann Street)

(432) 697-3273

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(432) 697-3273

2803 W Wall St
Midland, TX 79701
(Wall Street @ Mann Street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Tausha A. 
Rating:
5.0

Excellent service

Oswaldo Mario O. 
Rating:
3.0

Customer did not leave a comment.

Heather H. 
Rating:
4.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Leanna T. 
Rating:
5.0

Quick in and out for rental and easy return process.

Juan C. 
Rating:
1.0

Nobody helped us. We sat outside for 10-15 minutes waiting. Ended up putting the trailer on ourselves. So instead of helping 2 women, workers just sat inside.

Jonnica H. 
Rating:
5.0

Todo esta Perfecto

Otteh R. 
Rating:
2.0

Customer did not leave a comment.

Javier C. 
Rating:
5.0

Customer did not leave a comment.

Yolanda S. 
Rating:
5.0

Customer did not leave a comment.

Dial Y. 
Rating:
1.0

Customer did not leave a comment.

WENDELL D. 
Rating:
4.0

Customer did not leave a comment.

LEE M. 
Rating:
5.0

Customer did not leave a comment.

Daren D. 
Rating:
3.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

They were fast, courteous and very patient with me.

Rose M. 
Rating:
4.0

Better signs for where to go to drop-off.

Fulton P. 
Rating:
5.0

Very professional

FREDERICK V. 
Rating:
5.0

Customer did not leave a comment.

Aaron H. 
Rating:
4.0

Customer did not leave a comment.

Jaime R. 
Rating:
5.0

Customer did not leave a comment.

Pamela V. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Great customer service

Marlo B. 
Rating:
5.0

Customer did not leave a comment.

Armando N. 
Rating:
4.0

Customer did not leave a comment.

Ryan K. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
3.0

Check engine light came on on my way back to U-Haul ended up being way more expensive than originally thought. Everything has a charge to it. Overpriced.

Christine S. 
Rating:
1.0

I confirmed TWICE during the week that the equipment I requested would be there. When it came time to pick up my equipment, it was not there. It nearly ruined my entire move, which was supposed to be a joyful experience. What was planned to be an hour experience of picking up my truck and trailer turned into a SIX hour experience, as I had to drive to Odessa in rush hour, pick up my trailer (which actually went very well, the employees there were amazing), then head back to midland to put my car up on the vehicle transport (which took another hour). I had to wait in line over an hour to be told that my equipment (which, again, I had confirmed twice that week) was not available. There were FOUR employees there, only one of which was helping guests at the desks. Idk what the other employees were doing, but all of us guests in line (which was like 7) were baffled. The gentleman working the front desk was not to blame, he was fine. It was the fact that my equipment was not there (which I had confirmed TWICE earlier in the week) and also that the rest of the staff was sitting around doing nothing while there were tons of ppl in line waiting to be helped. PLUS, the location for drop off they sent me to was not in fact a drop off at all. It was a storage facility only. So I had to rush to a diff location and at the very last minute was able to turn in my equipment and get help getting my car off the trailer. An experience that also nearly fucked up my entire move. I have moved a few times with uhaul and had a decent experience. This particular experience was a complete disaster. I'm usually not the type to complain about things, but I was on a sharp timeline for this move (job, apartment, movers, etc) and the whole thing was nearly ruined.

Jonathan C. 
Rating:
5.0

Customer did not leave a comment.

enrris P. 
Rating:
5.0

Customer did not leave a comment.

Mohamed M. 
Rating:
5.0

The on-site Staffs in both Amarillo and Midland are awesome. Used three locations in the past year. The help I received from the Corporate level over the phone, not so much. Will be renting a 15 foot truck in August, to complete my move from Amarillo to Midland. Hope it all goes as well. Been using Uhaul for 45 years, loyal customer. Hasn't always been easy, but it does always work out.

Marc O.  |  First Impressions 
Rating:
1.0

I have rented from this place multiple times and it's always the same. TERRIBLE customer service, filthy equipment, lazy employees,

Aaron F. 
Rating:
5.0

Customer did not leave a comment.

Rebecca t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathryn C. 
Rating:
4.0

Lady in front office wasn't real knowledgeable and appeared maybe new, pointed me in the directions of the gentleman outside and he was awesome, helpful, and very friendly and obvious he liked his job and took pride in it.

Allen M. 
Rating:
3.0

The need for more staff is apparent.

Matthew H. 
Rating:
5.0

Customer service is awesome Every time I rent at this location

Leonicio T. 
Rating:
4.0

Customer did not leave a comment.

JOHN W. 
Rating:
3.0

Got the uhaul it only had 1/8 gallon of gas. Got a $35 gas credit. That credit only put it to 1/4 tank. The mileage was off by 13. I put total of $80. Which pit it to half tank. Had to go to odessa to get my box. Then the people at the storage locked me in the area. No one has contacted me of the mileage difference. Just got the invoice with the extra mileage on recept. This was a huge inconvenience and I'll never recommend uhaul box. It was supposed to be here on Monday. Then the schedule people had no clue where it was. When I went down to the office on Wednesday that's when I found out it was in odessa. I got no notice that the box was here nor even the inconvenience of having to travel 32 miles round-trip to go get my stuff. When I opened the box it appeared like it went over mountains and a roller-coaster. As of today I still haven't gotten notice of the box arrived. So I think I should have at least 2 days of the $50 per day credited back to me. It sat in Vegas for awhile. The lady picking it up was like you either shut it now or reschedule. I was either 1st or second on pick ups. Which I didn't get everything I needed. Therefore I'm having to mail 7 boxes from Vegas. Very disappointing experience

Rebecca P. 
Rating:
5.0

Justin and Melissa were very good and helpful through the entire process. Very nice and professional!

Lisa V. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Cherl P. 
Rating:
4.0

Please acknowledge the young man Justin at this location. He was friendly and professional and just what I needed after the stress of a 13 hr trip to move for a new job.

Terri T. 
Rating:
2.0

Upon arrival our truck was there but the extra equipment was not in the truck. A young man named Justin was rude. We were able to get the truck quickly but he seemed to want to make excuses. ie. (It does not seem to be paid for) but quickly corrected that when I showed him that I had the receipt. Then when we got the equipment, we were told that the truck we rented did not need a lock. (We used out own.) I will use another business when I need to rent in the future.

Billy Scott H. 
Rating:
5.0

More employees to service you when picking up the rental.

Heather A. 
Rating:
5.0

No issues. turned in equipment fast and easy.

Pam C. 
Rating:
5.0

Great customer service

Cassandra M. 
Rating:
5.0

The staff was very nice and helpful. Very friendly especially the young spanish lady that checked me in, she was super nice and attentive as soon as I walked in and had a smile on her face. When returning the truck she still remembered who I was and it took no time at all to pick up and return . Very pleasantly pleased with this location. Please reward these guys they are great assets for your company. If I ever need to use your trucks again I will definitely go to this location again. If you have any questions please feel free to contact me. Tanya Watkins -

Tanya W. 
Rating:
5.0

Customer did not leave a comment.

LARRY N. 
Rating:
5.0

Great people, took care of us. 😊

Tonya M. 
Rating:
5.0

Another very good experience through this location. Will keep coming back.

Dana C. 
Rating:
5.0

Customer did not leave a comment.

jeremy L. 
Rating:
2.0

The wait inside takes hours, they are so understaffed. They only answer the phone to put it on hold until people on the line give up and hang up.

Tara A. 
Rating:
3.0

Customer did not leave a comment.

Ashlyn M. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Great customer service and professional attitudes

Jerry V. 
Rating:
3.0

Customer did not leave a comment.

Jakarriel R. 
Rating:
1.0

Store Manager was very rude as disrespectful about the customers. Constantly complaining about them while on 2-way radio. Location had no air condition and was well over 90° inside. Manager was no help while connecting to trailer and made fun on connections. ABSOLUTELY WILL NOT USE AGAIN.

Ross W. 
Rating:
3.0

The ac in the truck only worked half of the time. It would turn on and off. In the Texas heat it was pretty unbearable. The uhaul tan good and was clean

Nicole J. 
Rating:
3.0

This is the second time I've had to be reimbursed after being over charged, this time for an additional $150. I then have to wait days to get my money back an its strictly due to incompetence. Same place a year later same result. Other than that they place got done what it was intended to get done.

Enrique M. 
Rating:
3.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Andy R. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

It was not until drop off that I was told of the simple fix to the lighting problem I had with trailer. They helped by informing me of the common problem which may occur when hooking up equipment. ( I now have what is needed for my next rental with you company). The person Road Side Assistance sent out in Virginia, did nothing but made my situation worse by blowing another fuse. He told me that I would have to take my vehicle to dealership to resolve the issue... Said nothing but that it was a defect in my model vehicle... Which was "B. S."

Bobbie J. 
Rating:
5.0

Great customer service. Front office very courteous and friendly. Operations guy outdoors got me fixed up and ready in no time. Highly recommended.

henry W. 
Rating:
4.0

Everything was good!

Randy D. 
Rating:
5.0

Very professional, easy process great people

Tommy M. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
4.0

Customer did not leave a comment.

Rene P. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

Customer did not leave a comment.

Dan S. 
Rating:
3.0

Customer did not leave a comment.

Shawn C. 
Rating:
4.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Kristopher S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Everything and everyone was great

James G. 
Rating:
5.0

Customer did not leave a comment.

Jiggie T. 
Rating:
4.0

fix the rattling in the drivers side door / window. Very load for a road trip

Lance C. 
Rating:
1.0

We already had to go out of our way 45 minutes to pick up the Uhaul, then we get to the original pickup location and they make us wait for an hour while they were trying to find the truck that we had already reserved. So after the hour wait they tell us we have to go another 30 minute drive away to be able to get the rental truck. We drive to the second location and end up waiting another hour because apparently the technician just started and didn't know anything., she gave us the truck with the gas tank between 1/2 and 1/4 and said to return it to the same level. We also ordered 2 furniture dolly's which this technician said would be in the back of the truck. We get the whole way home just to find no dolly's which when moving seven kids makes it a heck of a lot longer. So not only did UHAUL not give extra mileage, but when we go to turn the UHAUL back in they charge us for fuel when we filled it up to the exact spot it was at when we rented it. I am deeply disappointed in the level of mess ups UHAUL has caused my family in this already difficult time. Needless to say we won't be using UHAUL ever again.

Phoelena F. 
Rating:
5.0

Customer did not leave a comment.

Kathryn N. 
Rating:
5.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

Customer did not leave a comment.

DALE W. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Ayotunde E. 
Rating:
5.0

My experience was positive and found no issues durring my visit to drop off the truck/trailer.

Mike W. 
Rating:
5.0

Knowledgeable and friendly staff. I dropped off the van and got an email receipt

Daniel M. 
Rating:
5.0

Be open longer hours.

Willian C. 
Rating:
5.0

Customer did not leave a comment.

CAREY K. 
Rating:
5.0

Customer did not leave a comment.

Manuel R. 
Rating:
5.0

Just need one more person behind the counter

MARK G. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

Teresa E. 
Rating:
3.0

Customer did not leave a comment.

JORGE A. 
Rating:
4.0

Customer did not leave a comment.

Victor R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
4.0

The after hours key drop location was hard to find. I saw the instructional sign on the awning that reminds us to use u-haul.com for after hours drop off, but I had to search for the key drop. Probably not that hard during the day, but not obvious at night.

Jay W. 
Rating:
5.0

Very good service, probably short on staff. Friendly,

james C. 
Rating:
2.0

Customer did not leave a comment.

Taylor T. 
Rating:
1.0

Customer did not leave a comment.

Douglas G. 
Rating:
5.0

Trey and all of his team members were very helpful! They even were able to recommend a moving company to help me unload. I would definitely recommend this location

HOSANNA I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRittany B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRittany B.  |  First Impressions 
Rating:
5.0

Very helpful and friendly people at this location

Luis T.  |  Overall Experience 
Rating:
4.0

I enjoyed the low cost and convenience of vehicle .

debra w.  |  Overall Experience 
Rating:
5.0

Question 5- My unit is temp controlled and can only be accessed to 7PM. I did not know that when I made the reservation with u-haul customer service

Sherry R.  |  First Impressions 
Rating:
5.0

I arrived 10 minutes before closing and the personnel was very friendly and helpful to provide me the storage and disconnect the trailer from my car. Awesome service

Luis T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ALECIA NORMAN J.  |  Overall Experience 
Rating:
3.0

Thank you for your service

ALECIA NORMAN J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ariel P.  |  Overall Experience 
Rating:
4.0

Israel was very very helpful! Moving day was stressful and he and the other staff helped ease some the tension.

Rhonda C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rhonda C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rhonda C.  |  First Impressions 
Rating:
5.0

Great place. Everyone was very nice and will definitely make go back if I ever need a trailer again

Joel H.  |  First Impressions 
Rating:
4.0

I had a great experience with everyone at the Wall St location until one day I get yelled at over the phone because another employee did not enter notes about a late return I had requested. Overall, I would recommend your facility.

MADA H.  |  Overall Experience 
Rating:
2.0

Stuff was no friendly at all no one at all the manager try his best but stuff didn't attached to no one needs. Please look into customer service training.

Danny M.  |  Overall Experience 
Rating:
5.0

The whole staff was very efficient and friendly. I had to extend my truck rental. They were very helpful and understanding.

MADA H.  |  First Impressions 
Rating:
4.0

Thank You

GEORGE M.  |  Overall Experience 
Rating:
1.0

The two times I used them I had reserved my rentals. Both times they completely changed what o had reserved to something that was twice as expensive. When something is reserved online I expect it to be what I’m getting: midland uhaul is screwing people just because they work in the oil field and assume everyone has a pile of money. Never again.... NEVER

Keegan J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lemuel M.  |  Overall Experience 
Rating:
5.0

The young man was really nice and professional.

william B.  |  First Impressions 
Rating:
5.0

Excellent customer service

Chris P.  |  Overall Experience 
Rating:
1.0

Very rude. unorganized. Nothing was ready, I called the day before. had to wait 1.5hrs. They lied said it didn’t get there until Thursday but uhaul said got there Wednesday. worst uhaul ever.

Jaime F.  |  Overall Experience 
Rating:
5.0

Great way to move. Uhaul has it all

Richard T.  |  Overall Experience 
Rating:
3.0

Ubox was late.

Gary H.  |  Overall Experience 
Rating:
3.0

A very busy store. Not enough employees. I picked up several nails and screws around the storage areas. I had water damage to items I had in their storage building. When I reported it no one was conc

Jim M.  |  Overall Experience 
No reviews have been submitted for this location.

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