Customer Reviews for U-Haul Moving & Storage of Midland

5,553 reviews

2803 W Wall St   Midland, TX 79701
(Wall Street @ Mann Street)

(432) 697-3273

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(432) 697-3273

2803 W Wall St
Midland, TX 79701
(Wall Street @ Mann Street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Susie A. 
Rating:
5.0

Customer did not leave a comment.

steve C. 
Rating:
4.0

Parking

johnny B. 
Rating:
5.0

I'm sorry for the next customer, because I kept the truck longer 2 days overdue.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

felix B. 
Rating:
4.0

Customer did not leave a comment.

Diana K. 
Rating:
4.0

Customer did not leave a comment.

Diana K. 
Rating:
5.0

Mr. Molina was very professional very likeable and made the experience quick and painless. Thank you Mr. Molina

Anthony G. 
Rating:
5.0

Fast service

Jesus D. 
Rating:
2.0

Booked trailer at one location was sent to a different one was told I would be given a discount for my trouble and location didn't give me discount after being told so be honest don't lie

Nicholas M. 
Rating:
4.0

Facility was great but the woman working was obviously ill. She was still friendly and did a great job, but shouldn't have been at work sick.

Adam H. 
Rating:
5.0

Customer did not leave a comment.

Walter C. 
Rating:
3.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Erin W. 
Rating:
5.0

Customer did not leave a comment.

jeremiah H. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Everything seems to run smoothly

Jon L. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Everything perfect! The people is amazing Thank you

Moises M. 
Rating:
4.0

Customer did not leave a comment.

Brian D. 
Rating:
1.0

Equipment reserved was not available. Customer service agent was less than helpful, remorseful, and inconsiderate. I will absolutely never utilize this company again.

Lindsey B. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Mark dose a great job.

Luther D. 
Rating:
5.0

Customer did not leave a comment.

Nick C. 
Rating:
5.0

Customer did not leave a comment.

Pablo M. 
Rating:
5.0

Customer did not leave a comment.

Brent C. 
Rating:
5.0

Customer did not leave a comment.

Jeremy L. 
Rating:
1.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Trailer was available when reservation was due,,yard manager assisted hook up, tire and light check, equipment performed very good, no problems during trip,

Ray L. 
Rating:
5.0

Nothing. Thanks.

Carl S. 
Rating:
4.0

Customer did not leave a comment.

JASON L. 
Rating:
5.0

Customer did not leave a comment.

Maureen F. 
Rating:
5.0

Customer did not leave a comment.

norma R. 
Rating:
4.0

Customer did not leave a comment.

millie N. 
Rating:
5.0

Customer did not leave a comment.

JUDY T. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
5.0

Customer did not leave a comment.

Harvey H. 
Rating:
5.0

Possibly giving a longer grace period for returns. The manager gave me my refund on an extra day I had it rented. I will definitely go back for more business.

PETE S. 
Rating:
4.0

Customer did not leave a comment.

Caleb D. 
Rating:
3.0

Customer did not leave a comment.

Peter P. 
Rating:
5.0

Customer did not leave a comment.

Roger Z. 
Rating:
5.0

Customer did not leave a comment.

Donald K. 
Rating:
5.0

Everything that was done was great … great customer service

Iliana O. 
Rating:
3.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Nothing. Everybody was super nice and helpful.

Savanna P. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

everything was good

Ernest E. 
Rating:
5.0

Customer did not leave a comment.

RYAN C. 
Rating:
4.0

Customer did not leave a comment.

Justin N. 
Rating:
1.0

Customer did not leave a comment.

Kelci W. 
Rating:
5.0

Customer did not leave a comment.

Jerry L. 
Rating:
4.0

Everything was great

Mark D. 
Rating:
3.0

The office/business m ess appears to be under-staffed & they're always busy cuz it's the larger u-haul dealership in town. Because they're understaffed they don't seem yo give full attention to customers. I.E.: I arrived to pick-up the trailer & one female employee started my paperwork but then we switched to a male employee cuz she couldn't do the outside work. Then in the middle of my trailer being hitched to vehicle this employee left me to help someone else. 25 minutes later he returned to me & finished what was left w/in 5 minutes. I thought this was kinda odd & why I say they need more employees there.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
4.0

Customer did not leave a comment.

VELA D. 
Rating:
3.0

Customer did not leave a comment.

Steven C. 
Rating:
4.0

Lady very nice at desk .. working by herself Steve

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

Teri A. 
Rating:
5.0

Customer did not leave a comment.

WestTexasCouncil M. 
Rating:
5.0

Customer did not leave a comment.

Harry W. 
Rating:
5.0

Customer did not leave a comment.

Roger G. 
Rating:
5.0

Great friendly people! Great price and service!

Bob M. 
Rating:
5.0

Update your app and computers. Making a reservation sucks. You say it's available... Them you have a 🐂💩 box to click and nobody paid attention too those because of all the scumbag lawyers that make them long and difficult to read... Then when you go to pick up your truck... Your reservation is for the a different city and U-Haul looks at you and said... Even though it said it was available in bold highlighted letters... Didn't you notice the hidden message that we were full of 💩? But who cares, you don't need to do you don't. You won't improve your service because you don't have to and in a month or two I won't need your service and it will be a cold day in hell when I have to come back for service at U-Haul again and you will just screw Oliver the next guy

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Raymond Y. 
Rating:
5.0

Great customer service , help quickly with my situation

David C. 
Rating:
3.0

Pay attention to the reservation pick up and drop off time. My reservation specifically gave a drop off time greater than 24 hours from pick up. But, you didn't pay attention and started calling looking for your truck at 24 hours when I rented it for 27 hours.. Then had to go back and charge me for the difference. Next time, pay attention to the pick up and drop off time on the reservation which will result in less confusion.

Christopher L. 
Rating:
4.0

Customer did not leave a comment.

christopher J. 
Rating:
5.0

Customer did not leave a comment.

Harley C. 
Rating:
4.0

They were good to work with.

Stephen C. 
Rating:
4.0

Have a better knowledge on one way moves Was offered a free unit for thirty days but there wasn't any available

Jose R. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Bernardo V. 
Rating:
1.0

Customer did not leave a comment.

Tausha A. 
Rating:
5.0

Excellent service

Oswaldo Mario O. 
Rating:
3.0

Customer did not leave a comment.

Heather H. 
Rating:
4.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Leanna T. 
Rating:
5.0

Quick in and out for rental and easy return process.

Juan C. 
Rating:
1.0

Nobody helped us. We sat outside for 10-15 minutes waiting. Ended up putting the trailer on ourselves. So instead of helping 2 women, workers just sat inside.

Jonnica H. 
Rating:
5.0

Todo esta Perfecto

Otteh R. 
Rating:
2.0

Customer did not leave a comment.

Javier C. 
Rating:
5.0

Customer did not leave a comment.

Yolanda S. 
Rating:
5.0

Customer did not leave a comment.

Dial Y. 
Rating:
1.0

Customer did not leave a comment.

WENDELL D. 
Rating:
4.0

Customer did not leave a comment.

LEE M. 
Rating:
5.0

Customer did not leave a comment.

Daren D. 
Rating:
3.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

They were fast, courteous and very patient with me.

Rose M. 
Rating:
4.0

Better signs for where to go to drop-off.

Fulton P. 
Rating:
5.0

Very professional

FREDERICK V. 
Rating:
5.0

Customer did not leave a comment.

Aaron H. 
Rating:
4.0

Customer did not leave a comment.

Jaime R. 
Rating:
5.0

Customer did not leave a comment.

Pamela V. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Great customer service

Marlo B. 
Rating:
5.0

Customer did not leave a comment.

Armando N. 
Rating:
4.0

Customer did not leave a comment.

Ryan K. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

The on-site Staffs in both Amarillo and Midland are awesome. Used three locations in the past year. The help I received from the Corporate level over the phone, not so much. Will be renting a 15 foot truck in August, to complete my move from Amarillo to Midland. Hope it all goes as well. Been using Uhaul for 45 years, loyal customer. Hasn't always been easy, but it does always work out.

Marc O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca t.  |  First Impressions 
Rating:
5.0

Trey and all of his team members were very helpful! They even were able to recommend a moving company to help me unload. I would definitely recommend this location

HOSANNA I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRittany B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRittany B.  |  First Impressions 
Rating:
5.0

Very helpful and friendly people at this location

Luis T.  |  Overall Experience 
Rating:
4.0

I enjoyed the low cost and convenience of vehicle .

debra w.  |  Overall Experience 
Rating:
5.0

Question 5- My unit is temp controlled and can only be accessed to 7PM. I did not know that when I made the reservation with u-haul customer service

Sherry R.  |  First Impressions 
Rating:
5.0

I arrived 10 minutes before closing and the personnel was very friendly and helpful to provide me the storage and disconnect the trailer from my car. Awesome service

Luis T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ALECIA NORMAN J.  |  Overall Experience 
Rating:
3.0

Thank you for your service

ALECIA NORMAN J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ariel P.  |  Overall Experience 
Rating:
4.0

Israel was very very helpful! Moving day was stressful and he and the other staff helped ease some the tension.

Rhonda C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rhonda C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rhonda C.  |  First Impressions 
Rating:
5.0

Great place. Everyone was very nice and will definitely make go back if I ever need a trailer again

Joel H.  |  First Impressions 
Rating:
4.0

I had a great experience with everyone at the Wall St location until one day I get yelled at over the phone because another employee did not enter notes about a late return I had requested. Overall, I would recommend your facility.

MADA H.  |  Overall Experience 
Rating:
2.0

Stuff was no friendly at all no one at all the manager try his best but stuff didn't attached to no one needs. Please look into customer service training.

Danny M.  |  Overall Experience 
Rating:
5.0

The whole staff was very efficient and friendly. I had to extend my truck rental. They were very helpful and understanding.

MADA H.  |  First Impressions 
Rating:
4.0

Thank You

GEORGE M.  |  Overall Experience 
Rating:
1.0

The two times I used them I had reserved my rentals. Both times they completely changed what o had reserved to something that was twice as expensive. When something is reserved online I expect it to be what I’m getting: midland uhaul is screwing people just because they work in the oil field and assume everyone has a pile of money. Never again.... NEVER

Keegan J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lemuel M.  |  Overall Experience 
Rating:
5.0

The young man was really nice and professional.

william B.  |  First Impressions 
Rating:
5.0

Excellent customer service

Chris P.  |  Overall Experience 
Rating:
1.0

Very rude. unorganized. Nothing was ready, I called the day before. had to wait 1.5hrs. They lied said it didn’t get there until Thursday but uhaul said got there Wednesday. worst uhaul ever.

Jaime F.  |  Overall Experience 
Rating:
5.0

Great way to move. Uhaul has it all

Richard T.  |  Overall Experience 
Rating:
3.0

Ubox was late.

Gary H.  |  Overall Experience 
Rating:
3.0

A very busy store. Not enough employees. I picked up several nails and screws around the storage areas. I had water damage to items I had in their storage building. When I reported it no one was conc

Jim M.  |  Overall Experience 
No reviews have been submitted for this location.

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