Customer Reviews for U-Haul Moving & Storage of Midland

5,624 reviews

2803 W Wall St   Midland, TX 79701
(Wall Street @ Mann Street)

(432) 697-3273

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(432) 697-3273

2803 W Wall St
Midland, TX 79701
(Wall Street @ Mann Street)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jaime M. 
Rating:
3.0

Customer did not leave a comment.

Amber B. 
Rating:
3.0

No comments!!

Rafael L. 
Rating:
3.0

Customer did not leave a comment.

Nate M. 
Rating:
3.0

Customer did not leave a comment.

Arturo P. 
Rating:
5.0

Customer did not leave a comment.

Dennis L. 
Rating:
5.0

1st lady that checked me in was quick , friendly, knowledgeable. I returned the truck another lady and gentleman were too busy talking to help me. She directed me outside where there wasn't any help. I walked back in the store and the lady ( 1st ) immediately helped me.

Herman G. 
Rating:
5.0

Customer did not leave a comment.

Charlie T. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
4.0

Honor vehicle reservations you fucking retards

Devin R. 
Rating:
4.0

Customer did not leave a comment.

Rhiannon F. 
Rating:
1.0

The U-Haul was filthy when I picked it up. What I assume was food grease all over the seats, old French fries in the cup holders, a ton of food crumbs all over the floor board, a bunch of debris in the back of the U-Haul (where a sign explicitly says that if it is not cleaned after use a $25 fee would incur, I felt responsible for cleaning it up so I didn't get charged. It wasn't my mess!) and an empty gas tank were very disheartening. When I picked the U-Haul up it was 17 miles until empty and I was expected to fill it to a quarter of a tank upon return. With the gas prices the way they are, it's a bit unfair. I ended up returning it with exactly 1/2 of a tank, so.. you're welcome? The customer service rep in Midland was lazy, rude and uninformative. It was dreadful.

KRYSTEN D. 
Rating:
1.0

The manager Mark Molina talked very rude to me and was making all kinds of sarcastic remark. When I got off the phone with him I was emotionally stressed and embarrassed.

sherry W. 
Rating:
5.0

Customer did not leave a comment.

Merle R. 
Rating:
4.0

Customer did not leave a comment.

Santiago A. 
Rating:
2.0

I have used U Haul many times. My recent experience was not good. Trucks are not available even though you reserve them weeks in advance. It seems that if you are not combining a strangers load with yours, you do not get priority.

James K B. 
Rating:
5.0

No license plate

Ross B. 
Rating:
4.0

Customer did not leave a comment.

Stanley P. 
Rating:
5.0

Customer did not leave a comment.

frankie B. 
Rating:
4.0

Customer did not leave a comment.

Willie C. 
Rating:
5.0

Customer did not leave a comment.

Savanah T. 
Rating:
4.0

I had a confirmed reservation for a 26' truck but there wasn't one available when I went to pick up truck.

Kim P. 
Rating:
2.0

The employees should show a little enthusiasm, care & concern towards their customers. In other e r words, the employees don't have any concern for their customers & it shows.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Marc O. 
Rating:
3.0

slow checking out. forgot to load boxes bought. sold us a lock that he said would work on the truck, but didn't.

Victoria Y. 
Rating:
5.0

Great service

Jessie M. 
Rating:
5.0

Melissa Tarango was very helpful and a great person to deal with.

Robert J. 
Rating:
4.0

N

Shannon F. 
Rating:
1.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY B. 
Rating:
5.0

Customer did not leave a comment.

dave D. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

chris F. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Bring certainty to the online reservation service. I thought I had a reservation when I did not.

Jim W. 
Rating:
5.0

Another great Uhaul store!!

CHRISTOPHER W. 
Rating:
1.0

Don't charge them for gas that you DID replace on your own

tomika J. 
Rating:
5.0

Excelente service and support Thanks!

Juan S. 
Rating:
5.0

Front left headlight was out spent my own money to get it fixed

Rob Y. 
Rating:
5.0

Customer did not leave a comment.

Janice P. 
Rating:
5.0

Everything was on time, in perfect condition, and i got all the asisstance i needed. Thanks

Juan S. 
Rating:
1.0

do not defraud clients with rental days that do not exist bad work when it comes to closing the contract

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Amanda J. 
Rating:
4.0

Customer did not leave a comment.

JAMES JJ RUSSE B. 
Rating:
5.0

Customer did not leave a comment.

eddy S. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
1.0

The employee's were unprofessional, and unfriendly. When I pulled in I had a trailer on my vehicle and they ask me to move it to the side so I did and then they asked if it was a U-Haul trailer I told them no it was personnel. While i was checking in another employee came out and told my wife we had to move the trailer off their property because it was not a U-Haul trailer. My wife tried to explain to the employee that I had moved it to where the employee inside had told me to, instead of him being understanding he just mocked her and told her to move it offsite and all this was happening while I was checking in. Once I got checked in they lead me out the back door and handed me the keys and said that yours. The truck that the employee pointed at was wedged in-between other trucks and had trailers right behind it, if I was not a experienced driver I could have hit either the trailers or another vehicle. Every time I have used U-Haul in the past the employee has always pulled the vehicle out and walked the truck with me noting any damage. I have used U-Haul for 20 plus years for the company I work for and personal use but this experience will have me looking elsewhere in the future and I will be contacting U-Haul by phone and reporting the unprofessional employee's that they have at this branch.

David C. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
2.0

The equipment was faulty and because of the strap on the driver side wheel coming off four times I ended up hurting my left arm trying to get the strap back in place. I ended up with three cuts on my left arm and I took pictures because I feel I should contact an Attorney And sue the company for the faulty equipment. I would appreciate someone from this company at least calling me because the person at the U-Haul drop off did not care

Eddie M. 
Rating:
3.0

Make sure the equipment is actual ready to go. I rented a car hauler and it had bad tire and one strap did not work.

Byron P. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
5.0

Excellent service always at this location.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Best service in town. Fast, professional and reliable

Luis M. 
Rating:
4.0

Very friendly

Rudy H. 
Rating:
5.0

Best U-haul dealer ever.

NED R. 
Rating:
3.0

Customer did not leave a comment.

Mohamed H. 
Rating:
3.0

I rented the auto hauler and on your website it says it will haul a Chevrolet corvette . That's wrong! I asked the manager on duty that my concerns was it wouldn't be able to haul the corvette and he said it would. I drove 5 hours to Dallas from Midland and I could not haul and bring back my 2017 corvette. The factory corvette with no aftermarket accessories could not pull up due to the body height without damaging it. I wasted the day with your trailer. Take all Corvettes off your website from 2016 to 2023 because your car hauler will not work! This will save others from wasting their time and money! The manager took 1/2 off the rental but wasn't good enough because I wasted the whole day!

Thomas L. 
Rating:
1.0

I got charged for fuel even though I put fuel In it

James P. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Johnny H. 
Rating:
4.0

I was truly satisfied with the service and attention I got from them to get me in and out.

JAMES W. 
Rating:
5.0

Good service.

Prashanth S. 
Rating:
5.0

Customer did not leave a comment.

Forrest S. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH O. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

I don't believe that you could improve anything . The gentleman was very informative and very quick in unloading the Trailer from my Truck , and checking Condition of the Trailer and also the Pads . He was very Friendly and very Professional !

Bruce B. 
Rating:
1.0

I came to the U-Haul midland location today 10/7/22 to load up what was in my storage unit. My movers brought their moving truck into the lot in front of my unit. A worker in a navy U-Haul shirt and camo hat came up to me and acted like I was doing something criminal. He abruptly asked “what's going on here”. The purpose of U-Haul is to store things until you need them. He was completely rude. I have been here many times and have encountered many other workers that are kind and helpful. This guy was not that.

DALE H. 
Rating:
5.0

Customer did not leave a comment.

Susie A. 
Rating:
5.0

Customer did not leave a comment.

steve C. 
Rating:
4.0

Parking

johnny B. 
Rating:
5.0

I'm sorry for the next customer, because I kept the truck longer 2 days overdue.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

felix B. 
Rating:
4.0

Customer did not leave a comment.

Diana K. 
Rating:
4.0

Customer did not leave a comment.

Diana K. 
Rating:
5.0

Mr. Molina was very professional very likeable and made the experience quick and painless. Thank you Mr. Molina

Anthony G. 
Rating:
5.0

Fast service

Jesus D. 
Rating:
2.0

Booked trailer at one location was sent to a different one was told I would be given a discount for my trouble and location didn't give me discount after being told so be honest don't lie

Nicholas M. 
Rating:
4.0

Facility was great but the woman working was obviously ill. She was still friendly and did a great job, but shouldn't have been at work sick.

Adam H. 
Rating:
5.0

Customer did not leave a comment.

Walter C. 
Rating:
3.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Erin W. 
Rating:
5.0

Customer did not leave a comment.

jeremiah H. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Everything seems to run smoothly

Jon L. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Everything perfect! The people is amazing Thank you

Moises M. 
Rating:
4.0

Customer did not leave a comment.

Brian D. 
Rating:
1.0

Equipment reserved was not available. Customer service agent was less than helpful, remorseful, and inconsiderate. I will absolutely never utilize this company again.

Lindsey B. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Mark dose a great job.

Luther D. 
Rating:
5.0

Customer did not leave a comment.

Nick C. 
Rating:
5.0

Customer did not leave a comment.

Pablo M. 
Rating:
5.0

Customer did not leave a comment.

Brent C. 
Rating:
5.0

Customer did not leave a comment.

Jeremy L. 
Rating:
1.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Trailer was available when reservation was due,,yard manager assisted hook up, tire and light check, equipment performed very good, no problems during trip,

Ray L. 
Rating:
5.0

The on-site Staffs in both Amarillo and Midland are awesome. Used three locations in the past year. The help I received from the Corporate level over the phone, not so much. Will be renting a 15 foot truck in August, to complete my move from Amarillo to Midland. Hope it all goes as well. Been using Uhaul for 45 years, loyal customer. Hasn't always been easy, but it does always work out.

Marc O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca t.  |  First Impressions 
Rating:
5.0

Trey and all of his team members were very helpful! They even were able to recommend a moving company to help me unload. I would definitely recommend this location

HOSANNA I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRittany B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRittany B.  |  First Impressions 
Rating:
5.0

Very helpful and friendly people at this location

Luis T.  |  Overall Experience 
Rating:
4.0

I enjoyed the low cost and convenience of vehicle .

debra w.  |  Overall Experience 
Rating:
5.0

Question 5- My unit is temp controlled and can only be accessed to 7PM. I did not know that when I made the reservation with u-haul customer service

Sherry R.  |  First Impressions 
Rating:
5.0

I arrived 10 minutes before closing and the personnel was very friendly and helpful to provide me the storage and disconnect the trailer from my car. Awesome service

Luis T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ALECIA NORMAN J.  |  Overall Experience 
Rating:
3.0

Thank you for your service

ALECIA NORMAN J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ariel P.  |  Overall Experience 
Rating:
4.0

Israel was very very helpful! Moving day was stressful and he and the other staff helped ease some the tension.

Rhonda C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rhonda C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rhonda C.  |  First Impressions 
Rating:
5.0

Great place. Everyone was very nice and will definitely make go back if I ever need a trailer again

Joel H.  |  First Impressions 
Rating:
4.0

I had a great experience with everyone at the Wall St location until one day I get yelled at over the phone because another employee did not enter notes about a late return I had requested. Overall, I would recommend your facility.

MADA H.  |  Overall Experience 
Rating:
2.0

Stuff was no friendly at all no one at all the manager try his best but stuff didn't attached to no one needs. Please look into customer service training.

Danny M.  |  Overall Experience 
Rating:
5.0

The whole staff was very efficient and friendly. I had to extend my truck rental. They were very helpful and understanding.

MADA H.  |  First Impressions 
Rating:
4.0

Thank You

GEORGE M.  |  Overall Experience 
Rating:
1.0

The two times I used them I had reserved my rentals. Both times they completely changed what o had reserved to something that was twice as expensive. When something is reserved online I expect it to be what I’m getting: midland uhaul is screwing people just because they work in the oil field and assume everyone has a pile of money. Never again.... NEVER

Keegan J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lemuel M.  |  Overall Experience 
Rating:
5.0

The young man was really nice and professional.

william B.  |  First Impressions 
Rating:
5.0

Excellent customer service

Chris P.  |  Overall Experience 
Rating:
1.0

Very rude. unorganized. Nothing was ready, I called the day before. had to wait 1.5hrs. They lied said it didn’t get there until Thursday but uhaul said got there Wednesday. worst uhaul ever.

Jaime F.  |  Overall Experience 
Rating:
5.0

Great way to move. Uhaul has it all

Richard T.  |  Overall Experience 
Rating:
3.0

Ubox was late.

Gary H.  |  Overall Experience 
Rating:
3.0

A very busy store. Not enough employees. I picked up several nails and screws around the storage areas. I had water damage to items I had in their storage building. When I reported it no one was conc

Jim M.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

  • History

    We have an adaptive reuse program to better the environment!

Back
To Top