Customer Reviews for U-Haul Moving & Storage of Midland

4807 reviews

2803 W Wall St   Midland, TX 79701
(Wall Street @ Mann Street)

(432) 697-3273

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(432) 697-3273

2803 W Wall St
Midland, TX 79701
(Wall Street @ Mann Street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Very nice people checked us in

JENNIFER C. 
Rating:
5.0

Customer did not leave a comment.

Rudy L. 
Rating:
5.0

Customer did not leave a comment.

BRANDON S. 
Rating:
5.0

Customer did not leave a comment.

Jarren R. 
Rating:
5.0

Customer did not leave a comment.

Ediberto M. 
Rating:
4.0

Rubber latch on auto transport trailer was dried out and broke when used. Likely should have been replaced prior to rental.

Jess R. 
Rating:
4.0

Customer did not leave a comment.

CARTER H. 
Rating:
5.0

Customer did not leave a comment.

MARY S. 
Rating:
5.0

Customer did not leave a comment.

KARL FRANZ III M. 
Rating:
5.0

Great place. Everyone was very nice and will definitely make go back if I ever need a trailer again

Joel H.  |  First Impressions 
Rating:
5.0

Very pleased with location and service, thank you!

Christian R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Juan Carlos C. 
Rating:
5.0

Customer did not leave a comment.

Arthur W. 
Rating:
5.0

Thank you.

RALPH I. 
Rating:
5.0

Customer did not leave a comment.

Fernando V. 
Rating:
5.0

Great service all around !!

BRIAN T. 
Rating:
5.0

Israel was very helpful

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

Tracy A. 
Rating:
5.0

Great help outside from the ground giy

Alfredo M. 
Rating:
5.0

Customer did not leave a comment.

VANESSA Y. 
Rating:
5.0

The vehicle was clean but it was super rickety and needs some mechanical maintenance - I would have returned it if I wasn't just moving in town. Also, get rid of the dolly/blanket setup tag setup inside the vehicle. That stupid shit got in the way multiple times when loading and unloading. It also eats in the way of configuring the load. Not worth the predatory $17.

Kane N. 
Rating:
3.0

Customer did not leave a comment.

JANE F. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Everything was fine and I surely would recommen y'all to other people thanks keep the good work.

PASCUAL S. 
Rating:
4.0

Customer did not leave a comment.

GARRY S. 
Rating:
5.0

Customer did not leave a comment.

TEHERESA W. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
2.0

Very poorly lit and there was no way to pull in and drop off the trailer as the parking lot was full of other drop offs.

GERALE J. 
Rating:
3.0

Customer did not leave a comment.

Eric T. 
Rating:
5.0

Tray helped my out a lot. He turned a bad situation into a relief.

AMBER J. 
Rating:
1.0

Called ahead of time to see about extending my rental, was told no that I couldn't and that I had until midnight to drop it back off. I guess none of that was communicated or noted because I get a call at about 7:45 asking where I'm at. I told the gentleman the issue that I was gonna be late and he said okay that I would only be charged an extra $20 which was fine. During that conversation I told him that the wheels on the utility dolly that was rented to me was broken and I didn't notice until I tried to use it. I was told that he knew of that particular dolly and that I was rented the wrong one and that I would not be charged for it. Once I get my invoice this morning looks like I was charged for it AND for damages that were there prior to me renting it.

ADRIAN RAY L. 
Rating:
5.0

na

Robert H. 
Rating:
5.0

Customer did not leave a comment.

CHASE V. 
Rating:
4.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Omar F. 
Rating:
5.0

Customer did not leave a comment.

GARY F. 
Rating:
3.0

Customer did not leave a comment.

Garry S. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

JESUS M. 
Rating:
5.0

Customer did not leave a comment.

Calvin C. 
Rating:
5.0

The staff is always helpful and friendly

James H. 
Rating:
4.0

i rented the trailer for 24 hrs. i returned the trailer 24 hrs later (to the minute) and was charged for an additional day's rental because the contract indicated that the trailer should be returned 23 hrs and 45 min, later. this is not very customer friendly act. I will look at other rental companies next time. There are always fine print to collect unexpected money from their customers.

Greg G. 
Rating:
1.0

The two employees working were both angry and cussing. Each was not willing to help and had an attitude the whole way through.

Andrew G. 
Rating:
5.0

Staff was on point during thus visit. I was impressed and liked the changes

TYRONE M. 
Rating:
4.0

Truck and trailer all pulled and drove well. Was clean. Wanted a smaller truck, but this one was okay.

mike E. 
Rating:
5.0

Customer did not leave a comment.

GOSMEL G. 
Rating:
5.0

Customer did not leave a comment.

JAMIL J. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Very friendly staff. Ashanti was so nice and cheerful.

Mark M. 
Rating:
4.0

W

holly W. 
Rating:
5.0

Pick up drop was excellent. Great employees

RAYMOND D. 
Rating:
5.0

Good Services all very profesionales

JULIO G. 
Rating:
3.0

Customer did not leave a comment.

FRANK C. 
Rating:
5.0

Customer did not leave a comment.

kelly L. 
Rating:
4.0

Customer did not leave a comment.

DUSTIN S. 
Rating:
1.0

Unit was cleaner at drop off than p/u. I was charged $15 cleaning fee for my troubles; I only learned of it when I reviewed the emailed receipt. When questioned about it, 2 clerks insisted there was nothing they could do tho' clearly they had the authority to apply the fee. They never inquired about the engine light or my experience with the vehicle. I'll leave the attitudes out of this; perhaps they had a bad day?

MALCOLM M. 
Rating:
5.0

Customer did not leave a comment.

Andry N. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
1.0

Make sure the people you have issuing out trucks or equipment gives the correct knowledge before being scandalous and lying about things they tell you. The white guy at this location was rude asf after I told him about what he told me, then he even tried to look because he know he verbally told me something different in person then what he did over the phone. He tried to get an attitude when I told him I wouldn't come here again, I hung up on him. You won't talk to me like that and think I'm going to listen. Bye!

ALICIA E. 
Rating:
1.0

We were told we could not pick up our truck until 6pm because it would not be turned in until 6pm and give it time to be cleaned up. That was the day before pick up. Then the next day on our way to pick up truck. We were called and notified that since we were not there by 9 am they gave our truck away. This was a pick up in Odessa Texas. Also the lady was rude and hung up on me.

KELLY R. 
Rating:
5.0

Friendly and competent staff. Rented a cargo van which was perfect for my in-town moving at a good price.

James B. 
Rating:
5.0

Customer did not leave a comment.

JORGE G. 
Rating:
5.0

Anthony Reyes and Israel Hill should be an example to all, on their excellent customer service. By far, best experience I've had renting a trailer with U-Haul. I was about to give up on U-Haul and these two individuals restored my faith in your company. Great job!!

RONALD H. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

Customer did not leave a comment.

ANDREW O. 
Rating:
2.0

Customer did not leave a comment.

Evan G. 
Rating:
5.0

Customer did not leave a comment.

HAROLD T. 
Rating:
5.0

Great group of hard working UHAUL team members at this location.

JEFFREY H. 
Rating:
4.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Not lie about gas the tank wasnt on completely full.tank it was missing a quart

ZOE R. 
Rating:
5.0

The customer service here is great! Very friendly and family oriented!

ADELINE K. 
Rating:
5.0

Customer did not leave a comment.

jason W. 
Rating:
2.0

When I checked in, there was a man that was very rude to me. It's been two days and I'm still thinking about how rude he was to me for no reason. I cannot recommend this place after my experience.

HARMONY S. 
Rating:
5.0

4x8 trailer had been well refurbished but some of the grit from what looked like roof shingles was left in trailer. our move of house furniture was complicated by the grit.

PATRICK H. 
Rating:
1.0

Advise of where to park truck when returning it. Not charge for 2 rental periods when it was back in 6 hours (time we stated it would be used) Total chaos in office - they appeared to be shorthanded. Screaming out the door! Very unprofessional!!!!! On phone right now trying to resolve being charged 2 rental periods and 2 insurances! All of a sudden there is a $20 after hours charge for leaving truck after they close. Unfortunately was hung up on after speaking to 2 people at the local store. Very RUDE!! WILL NOT DO BUSINESS HERE AGAIN. WILL NOT RECOMMEND THIS PLACE TO ANYONE.

JIMMY ALLEN B. 
Rating:
3.0

One of the reps at the location was rude and acted as if it was a self-service location. Last I checked I paid for my rental items which I'd returned in the same shape I taken them. If I did not fold the blankets it's because I wasn't first informed and two, I would think that the blankets would get washed upon return.

JASON G. 
Rating:
5.0

Customer did not leave a comment.

DANNY B. 
Rating:
1.0

Dont try and screw someone out of there money yall charged me 400 dollars for 12 hour use of a car dolly I'm never doing buisness with or recommending your company or this location ever again

ANDREW W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

It uses a lot of gas

JOSEPH R. 
Rating:
4.0

Customer did not leave a comment.

Angelise M. 
Rating:
5.0

Customer did not leave a comment.

ANGEL N. 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA R. 
Rating:
5.0

Customer did not leave a comment.

J. R. P. 
Rating:
5.0

Great customer service!

JUDY T. 
Rating:
3.0

Customer did not leave a comment.

Russell R. 
Rating:
3.0

Equipment should be replaced, it was old and rusty, and way to over PRICED

Yuvany A. 
Rating:
5.0

Customer did not leave a comment.

Dawn M. 
Rating:
1.0

I didn't rent this. Someone is using my phone number and account to rent from uhaul. Make sure Name and address and phone number matches information on file. Please make sure no one rents anything from Texas again for this account. I live in Florida not Texas. Thank you for checking into this matter.

Kenya K. 
Rating:
3.0

Booking online was horrible and I thought I had reserved my reservation but no.

ERIK C. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
2.0

Customer service is unacceptable...I've rented twice at this location and I've had bad experience First time the guy gave me a truck with a flat tire...so rude ... almost laughing for reckless mistake....I was already on the road when I found out the truck was defective. Wasted my time I had to move out from an apartment.... No apology from him Second time...I received the same rude customer service... This company needs to work on its employees...for some reason they transmit a very stressed and unhappy energy... This is a single mother experience and perspective ... It would be great if this company makes customers like me feel safe

STEPHANIE C. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
4.0

Very helpfull?

SANDRA H. 
Rating:
5.0

Customer did not leave a comment.

LINDA R. 
Rating:
5.0

Customer did not leave a comment.

Leticia R. 
Rating:
4.0

Please make sure that all charges are accurate and itemized properly plus informing specific information re: the Safe Move Insurance is a daily charge and not a One-Time Flat Rate.

SALLIE H. 
Rating:
5.0

Customer did not leave a comment.

Hersy G. 
Rating:
4.0

I had a great experience with everyone at the Wall St location until one day I get yelled at over the phone because another employee did not enter notes about a late return I had requested. Overall, I would recommend your facility.

MADA H.  |  Overall Experience 
Rating:
2.0

Stuff was no friendly at all no one at all the manager try his best but stuff didn't attached to no one needs. Please look into customer service training.

Danny M.  |  Overall Experience 
Rating:
5.0

The whole staff was very efficient and friendly. I had to extend my truck rental. They were very helpful and understanding.

MADA H.  |  First Impressions 
Rating:
4.0

Thank You

GEORGE M.  |  Overall Experience 
Rating:
1.0

The two times I used them I had reserved my rentals. Both times they completely changed what o had reserved to something that was twice as expensive. When something is reserved online I expect it to be what I’m getting: midland uhaul is screwing people just because they work in the oil field and assume everyone has a pile of money. Never again.... NEVER

Keegan J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lemuel M.  |  Overall Experience 
Rating:
5.0

The young man was really nice and professional.

william B.  |  First Impressions 
Rating:
5.0

Excellent customer service

Chris P.  |  Overall Experience 
Rating:
1.0

Very rude. unorganized. Nothing was ready, I called the day before. had to wait 1.5hrs. They lied said it didn’t get there until Thursday but uhaul said got there Wednesday. worst uhaul ever.

Jaime F.  |  Overall Experience 
Rating:
5.0

Great way to move. Uhaul has it all

Richard T.  |  Overall Experience 
Rating:
3.0

Ubox was late.

Gary H.  |  Overall Experience 
Rating:
3.0

A very busy store. Not enough employees. I picked up several nails and screws around the storage areas. I had water damage to items I had in their storage building. When I reported it no one was conc

Jim M.  |  Overall Experience 
No reviews have been submitted for this location.

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