Customer Reviews for U-Haul Moving & Storage of Midland

Rating:

5.0

Christina and another female employee were very helpful with my reservation. Justin handled the trailer connection and drop off professionally and courteously. Highly recommended.

Rating:

5.0

I was impressed with everyone

Rating:

3.0

Signs were not big enough to see were we were supposed to enter for drop off.

Rating:

5.0

Radio did not work in the 15’ truck I rented and unsure exactly why this unit didn’t have a cruise control, but the vehicle was great, very comfortable and no issues.

Rating:

5.0

Recomendado

Rating:

5.0

Knowledge and professional.

Rating:

4.0

Everything was good. It would have been nice if the dollies were preloaded just because my Dad and I have bad backs. Otherwise, service was friendly and items were available and ready to go.

Rating:

5.0

No problems upon return. People were friendly and empathetic about the situation

Rating:

5.0

None

Rating:

5.0

Every fast 100%

Rating:

5.0

Customer service was top notch. Everyone was kind and helpful . Only improvement I would recommend is maybe bigger entry signage. The location is on a busy, crowded street, and it was a little difficult to see where to enter for picking up the trailer. Other than that, excellent place.

Rating:

5.0

Friendly and very helpful. Easy process.

Rating:

5.0

Na

Rating:

4.0

More favorable rates on one way rentals. I understand the pricing model. I just wish I could have spent a little less to get home for a family emergency, after the local Enterprise Rent A Car office screwed me over.

Rating:

3.0

Got charged more than I thought. The tire light was on the whole time. The bed had dirt in it. But it was okay.

Rating:

1.0

Have a truck ready instead of making is wait a day after our reservation

Rating:

1.0

I would advise to be a better company for the customers is to reimburse someone for 25 to 30 dollars on extra gas. If you rig your policy and terms and conditions to screw over a customer thats what some would call just business. Well , my opinion is its corporate greed. You make all the policy to benefit your company. Now, if I go over the specified mileage, what do you do? You charge me. If I dont return the truck clean, what do you do? You charge me. If I dont return the truck with the correct gas, what do you do? You charge me! Now I spent quite a bit of money with your company and if I dont get my 25 to 30 dollars back to me in the form of credit back to my card, check, or cash, then you will lose me as a customer. I dont want your store credit for you to just have me come back and ensure you get the money back that you gave me. I want MY money back. So, if you decide you cannot accommodate my needs I have a whole lot of friends that use UHAUL, and I will refer them elsewhere. They move yearly and travel very long distances. So Im Sure that 25 to 30 dollars isn't worth thousands of dollars In Revenue a year for you guys. But overall, your service is horrible, but the trucks are clean!

Rating:

4.0

speed up the amount of time when you pull in and are ready to drop off your rental. it took them over 15 minutes to greet me and tell me where to drop my trailer.

Rating:

3.0

1. My first reservation had the wrong phone number and I did not get a reservation number. 2. I called in to see if I could pick up the truck earlier and call was sent somewhere else besides the store. 3. Reservation could never be found because I didn’t have the number and phone number was incorrect. 4. Made a second reservation with correct phone number and got a reservation number. 5. Time to pick up truck, had 2 reservations so cancelled one. 6. Asked to upgrade to larger truck & was denied 7. Rented a dolly & got a small one when needed a bigger one 8. I pushed the dolly to the truck not the store associate 9. The associate stood back and pointed to the truck again I’m pushing the dolly not the associate 10. The associate would not help me open the back door until I asked nor help me load the dolly into the truck or close the door. 11. This was the worst customer service I’ve experience at U-Haul and have rent many U-Haul’s in my lifetime. 12. When truck was returned, had a different associate and he was very nice and friendly. 13. Went inside to get a receipt and the associate that “didn’t help me” the day before was working and could have gotten my receipt but instead he waited until the lady associate finished helping another customer then gave me a receipt. 14. I didn’t get his name but if he is going to work with customers he needs to be trained better on how to help customers instead of being lazy and standing back watching the customer do all of the work. 15. Not a gentleman from my growing up standards.

Rating:

3.0

Didnt have time to explain app rental was for two days, but only used it for one, but appears still paid for two...not sure how that works...

Rating:

3.0

Add a sticker to car dolly's that say to undo safety chains BEFORE loading a vehicle. Or employees could tell customers, that would be nice. Couldn't undo them with the car loaded, there was zero slack. Customer service could be better too. Parking is confusing as well..

Rating:

4.0

Hard working friendly and helpful staff

Rating:

5.0

The employee was waiting drop off less than 10 minutes.

Rating:

5.0

We were charged more for dropping off than a return to same place I can understand somewhat. When we got to this part of Texas the lots were full. One lot however stated they really don’t take trailers so it was close to the home but not listed as a drop off location . So I drove to the destination I had chosen . Update and training are needed

Rating:

3.0

Make sure keys are left in building for the trucks so people do not have to wait for employees to find them and bring them in. make sure you as a company have undated drop off places. the drop off place chosen was no longer in business so had to hunt for a new drop off place.

Rating:

5.0

Good customer service fast

Rating:

4.0

Everything was as expected.

Rating:

3.0

The man who provided the keys is the ONLY reason this is not a 1 star review. I reserved a 15ft. After 3pm on a Tuesday, I received a reservation call from the rudest person I've ever talked to. She had 0 empathy and does not do a good job to present a situation with reasonable alternatives without the customer asking a bunch of clarifying questions. She clearly does not want to work there and you should review my reservation call. Performance plan is definitely needed as I'm sure my call is not the only one she handled with the tact of a moose. Not only was the 15 foot not available, the 10 foot was the alternative with NO TRAILER offered. I moved out of state and had to leave hundreds of dollars worth of belongings since I did not have room. I'll avoid uhaul from here on out. No offense to the man who gave the keys. He was great.

Rating:

5.0

Absolutely nothing! Justin was very pleasant! His directions were clear and concise on how to attach the trailer and return the trailer.

Rating:

1.0

Higher managers that aren’t assholes and employees that don’t lie and actually have somebody that can explain the contract to you and not tell you one thing and then charge you for another when you’re thinking that it’s supposed to be something else. Overall my experience sucked. Everybody was rude, even the general manager Highly recommend hiring people that are actually qualified to do the job.

Rating:

5.0

Young man was working alone but he was prompt and got the trailer off my truck and out of the way so I could back out in a matter of 10 minutes. Entire U-Haul experience was an A+ from start to finish.

Rating:

5.0

Christina was so helpful and made the process easy. I would make this my first choice for my next move.

Rating:

4.0

This location was so busy that I can understand that not everything is perfect. There was some sticky stuff on the floor of the truck but other than that the truck was good. The reservation itself was a disaster. I called and rented a 20 ft and then the day before I was called and they said that I could only give me a 26 ft for the same price. So I asked if I could pick it up early like 9 or 10.and they said yes. The day I was headed to the store they said I couldn't pick it up till 2. Then another call came later not to pick up till 3. Then I called to make sure and they said till 4 because of a late return. So I got to the store at a little after 4 stood in line for about 45.minutes and finally spoke to a clerk. Really nice guys, but they were so busy...that was crazy. I told him about the whole issue and he said he had a few 20ft trucks that just arrived. There was a smell in the back, but other than that small wet spot inside the back of the truck was fine. I asked if I could return it after closing and they said yes and that it would only be a day charge. Today after returning it with fuel, they charged me over $60 dollars and I couldn't understand why. Please someone let me know why. Thank you. I always use U-HAUL and that will never change,.but more employees would be great! I have to rent a trailer in a few weeks so I will go to the same location.

Rating:

5.0

The only problem we had was we were told that whatever difference was left on the balance would be put back on our card right then and there when you dropped off the vehicle we were then told it takes 5 to 7 business days we would have used cash instead of the card if we would have known that

Rating:

4.0

Great Customer service

Rating:

4.0

Overall a good experience

Rating:

4.0

Inspect equipment better, had to return for another trailer because one ramp was missing, but it was a smooth transfer done immediately with no hassle.

Rating:

5.0

Everyone was real nice , one of the girls looked tired and could of been presentable. Only negative thing to say. Her and the rest of the staff were very nice

Rating:

1.0

More thorough inspection of equipment I had to antop twice to reattach the tire strap on the dolly and a follow up call with more than a days notice to confirm equipment is available.

Rating:

5.0

I had to rent a 10 foot truck when I only needed a pickup truck or cargo van. If you are not going to have them you should not advertise them.

Rating:

3.0

The clerck was very rude. She talked down to the other employee that was helping me. They were fighting in front of clients.

Rating:

5.0

went smooth

Rating:

4.0

Turned in a day early without notice - guys waiting at turn-in - took 5 mins.

Rating:

5.0

Everything ok

Rating:

2.0

The dolly wasn't at the location we picked the truck up at.We had to drive 26 miles to get one,that trip put us over milage and I was charged for it.The GM of the Midland location was awesome though,shes the one who found us a dolly. I spoke with customer service and was told there was nothing they could do about the mileage overage. I was told this sort of thing happens alot.So basically I had to pay an extra $44 for Uhauls mistake.

Rating:

5.0

The customer service at this location is great! In the last 2 months I’ve rented three times from them. The only thing I would recommend is to hire more people for the front desk. I feel like they are extremely short handed.

Rating:

5.0

Staff is very professional, well spoken and friendly.

Rating:

5.0

Excelente

Rating:

4.0

All of the employees were all ways ready to help us anyway they could.

Rating:

5.0

The staff at W. Wall in midland tx was absolutely hands down professional and very courteous. Shaunti, Mia and Mark where outstanding. Thank you for all your kindness.

Rating:

5.0

The on-site Staffs in both Amarillo and Midland are awesome. Used three locations in the past year. The help I received from the Corporate level over the phone, not so much. Will be renting a 15 foot truck in August, to complete my move from Amarillo to Midland. Hope it all goes as well. Been using Uhaul for 45 years, loyal customer. Hasn't always been easy, but it does always work out.

Rating:

5.0

Trey and all of his team members were very helpful! They even were able to recommend a moving company to help me unload. I would definitely recommend this location

Rating:

5.0

Very helpful and friendly people at this location

Rating:

4.0

I enjoyed the low cost and convenience of vehicle .

Rating:

5.0

Question 5- My unit is temp controlled and can only be accessed to 7PM. I did not know that when I made the reservation with u-haul customer service

Rating:

5.0

I arrived 10 minutes before closing and the personnel was very friendly and helpful to provide me the storage and disconnect the trailer from my car. Awesome service

Rating:

3.0

Thank you for your service

Rating:

4.0

Israel was very very helpful! Moving day was stressful and he and the other staff helped ease some the tension.

Rating:

5.0

Great place. Everyone was very nice and will definitely make go back if I ever need a trailer again

Rating:

4.0

I had a great experience with everyone at the Wall St location until one day I get yelled at over the phone because another employee did not enter notes about a late return I had requested. Overall, I would recommend your facility.

Rating:

2.0

Stuff was no friendly at all no one at all the manager try his best but stuff didn't attached to no one needs. Please look into customer service training.

Rating:

5.0

The whole staff was very efficient and friendly. I had to extend my truck rental. They were very helpful and understanding.

Rating:

4.0

Thank You

Rating:

1.0

The two times I used them I had reserved my rentals. Both times they completely changed what o had reserved to something that was twice as expensive. When something is reserved online I expect it to be what I’m getting: midland uhaul is screwing people just because they work in the oil field and assume everyone has a pile of money. Never again.... NEVER

Rating:

5.0

The young man was really nice and professional.

Rating:

5.0

Excellent customer service

Rating:

1.0

Very rude. unorganized. Nothing was ready, I called the day before. had to wait 1.5hrs. They lied said it didn’t get there until Thursday but uhaul said got there Wednesday. worst uhaul ever.

Rating:

5.0

Great way to move. Uhaul has it all

Rating:

3.0

Ubox was late.