Customer Reviews for U-Haul Moving & Storage of Midway

1,618 reviews

3914 S General Bruce Dr   Temple, TX 76502
(Next to Geeks phone repair)

(254) 727-7216

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(254) 727-7216

3914 S General Bruce Dr
Temple, TX 76502
(Next to Geeks phone repair)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The best customer service ever witnessed in my years of renting moving vans. Excellent staff and super courteous. This group is a model for all other U-Haul locations to follow. Great job Uhaul Temple

Kenneth S. 
Rating:
5.0

All staff members were very accommodating on what the process was to make sure that my needs were met!!! Will recommend Uhaul to everyone that needs moving equipment and supplies as well as myself when needed. Thanks extended to everyone involved and have a blessed weekend!!!

SCOTT D.  |  First Impressions 
Rating:
1.0

On the return an employee lied about a follow up which she said would include a refund. Week later no response. Went to store & spoke with manager, he is rude & condescending. Employee with no response was present and I pointed this person out to manager in the presence of both. Response, “I got bus that day “ that was last Saturday. Manager extremely rude with appalling comments made behind our backs as we were leaving and this was overheard by other customers in the store.

GREORGY C. 
Rating:
5.0

Very helpful and friendly! Thank you as always. Mark

MARK U. 
Rating:
5.0

Excellent staff. Clean facility

Gary M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua N. 
Rating:
1.0

Was given a 2007 with 175k. Could have done better for the customer. It did not drive smooth and jerked right and left the whole trip. Acted like it was my fault. Told me I was not welcome at his location for complaining about the vehicle. Something doesn't smell right.

Austin V. 
Rating:
3.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

GREORGY C. 
Rating:
4.0

Let the angry man that hooked the trailer up know that customer service is part of his job, and that standing between the vehicle and trailer is very dangerous especially when it's raining.

Douglas R. 
Rating:
5.0

Online reservation of an open trailer was straitforward and easy. Pick up was quick. Turn in was great - personnel met me in the drop off area just as I drove in. Personnel were prompt and courteous.

ROBERTO and JANE A. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

Stacie S. 
Rating:
5.0

Very nice return

Erik B. 
Rating:
3.0

I still need to remove the remaining items from the storage, they are items that I didn't have space for. I planned on getting rid of them

Laura C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William V. 
Rating:
5.0

Customer did not leave a comment.

Robert K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy H. 
Rating:
5.0

Customer did not leave a comment.

John C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy K. 
Rating:
5.0

Nothing as the location had everything we needed. And all of the staff that helped us were friendly, knowledgeable, and professional.

Michael F. 
Rating:
5.0

Great customer service very friendly help me, and all my needs

John C. 
Rating:
5.0

Had no issues and the new manager was very kind and helpful. I'd definitely recommend this location

Caitlyn S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Miranda C. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Thanks, for your concern and kindness and information about my lease agreement.

Melinda H. 
Rating:
5.0

Great experience with U-Haul. Would definitely use again.

Stacye S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

MEAGAN H.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

ESTER L. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Harry S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

VANESSA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA G.  |  Overall Experience 
Rating:
5.0

Tell your new GM that I found it offensive that he would tell me that Uhaul doesn't like to book reservations more than one day at a time but rather multiple days. My needs for renting box trucks cannot be just one day at a time. I've never heard of this policy. I'll take my business needs to Penske or Budget or Ryder if this will be the new policy.

David S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Friendly and helpful staff

Lee W. 
Rating:
5.0

Customer did not leave a comment.

PAMELA M.  |  First Impressions 
Rating:
5.0

without a doubt, the best storage facility i have used. very secure, very clean, very well kept. staff was always friendly and helpful.

Patrick E.  |  Overall Experience 
Rating:
5.0

Excellent service. Friendly and helpful.

John L. 
Rating:
5.0

Customer did not leave a comment.

Amanda R. 
Rating:
5.0

Outstanding customer service, don't think this location could top the friendly service definitely the best uhaul I've ever been with and JD is the man!

Steven C. 
Rating:
5.0

Great place staff was awesome

Jon H.  |  First Impressions 
Rating:
5.0

Fantastic U-Haul location. Everyone here from return help to General Manager are absolutely fantastic. They are friendly, well trained and helpful above and beyond! Best rental experience ever!

Christopher V. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Friendly and knowledgeable staff.

STEPHAN S. 
Rating:
1.0

Be straight forward about acuring charges

James G. 
Rating:
4.0

Customer did not leave a comment.

Allen D. 
Rating:
5.0

Helpful and thoughtful staff. Site is secure and safe. Easy access from highway 24 hour access. So glad I secured storage from this location.

Shilo I.  |  First Impressions 
Rating:
5.0

The team in Temple was great to work with. They understood the difficult position that I was in on the pickup date. I had reserved a 20' truck out of Killeen via the uhaul.com website. I flew in to Killeen from NC and when I landed in TX was told there wasn't a truck anywhere in Killeen to pick up.

David B. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
5.0

It was all greatttttt!

Cameron M. 
Rating:
1.0

The vehicle had serious mechanical issues. A badly out of balance right front tire and/or bad bearing in the right front (think washing machine). Also, drivetrain vibrations (driveshaft or torque converter) similar to when a driveshaft u-joint is about to fail. AUX jack was inoperable and the wipers needed changed months ago. WE DROVE THIS THING 1650 MILES!!! IT SHOULD HAVE NEVER LEFT THE SHOP IN TEMPLE!! Very unsafe! Definitely not worth the $1200. Should have paid us to drive it. Not the other way around!

Jasmine L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
3.0

Make sure the equipment that is reserved is actually available for the customer. Rented a 20ft truck, they didn't have it so I had to downsize to a 17ft. I could have done one load trip with a 20ft but had to do 2 with a 17 which costs me 1 dollar per mile…… spent about 90 dollars more than anticipated.

Brett F. 
Rating:
5.0

Customer did not leave a comment.

Veshell G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ivan N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie H. 
Rating:
5.0

The workers were amazing, they were able to fix the problem I had, however u haul in general I wouldn't recommend

Jessica Z. 
Rating:
5.0

Customer did not leave a comment.

SIMONA J. 
Rating:
5.0

Your service was great

carolyn N. 
Rating:
5.0

Staff was awesome!!

carolyn n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
1.0

Pick up time was 10a. Didn't get equipment ready till 230p. Shifted our entire schedule. Both workers displayed poor communication with each other

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
2.0

Charged me over $100 for gas when I returned it with a full tank. Shady business

Marcus C. 
Rating:
5.0

The staff is attentive and friendly. The facilities are clean and the truck was everything we needed and then some. The online check in and checkout worked like a charm.

Gretchen R. 
Rating:
5.0

Customer did not leave a comment.

erendira D. 
Rating:
5.0

Awesome service all around!!

Eugenio B. 
Rating:
3.0

Uhaul needs to go back to giving the customers a choice of how many days they need the equipment for, especially for service members. If they can't they should at least give money back if they don't use the equipment as long as they're given. The prices are are too high for equipment that isn't maintained as well as it should be. Very upset. Will not be returning to uhaul. Only reason I'm giving 3 stars is because staff was good when I picked up the truck.

terry S. 
Rating:
5.0

Customer did not leave a comment.

Doug S. 
Rating:
5.0

Nothing! This experience was perfect. Booked online, picked up the vehicle, all the little scratches and dings were already marked on the truck with a X sticker, truck was clean, tank was full. Got my son moved into his own house for just over 60 bucks! What a deal. Will be back for ANY moving/hauling needs! Great Price! Great Service!

Benito H. 
Rating:
5.0

Keep up the good work

Richard E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RON M. 
Rating:
5.0

Customer did not leave a comment.

Eric M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Claude O. 
Rating:
5.0

Customer did not leave a comment.

Frances T. 
Rating:
3.0

Customer did not leave a comment.

Frances T. 
Rating:
5.0

They made easy and simple to drop off! Service was awesome here as well!

Andres R. 
Rating:
5.0

Customer did not leave a comment.

Billy M. 
Rating:
5.0

Quick and fast drop off, with awesome customer service!

Gustavo S. 
Rating:
5.0

Awesome job!

MARK U. 
Rating:
5.0

Customer did not leave a comment.

Herber N. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Jacob H.  |  Overall Experience 
Rating:
5.0

Nothing

John E. 
Rating:
4.0

Customer did not leave a comment.

hope w.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Rubie M. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah P. 
Rating:
4.0

Customer did not leave a comment.

Tameka B.  |  Overall Experience 
Rating:
5.0

Nothing

Olivia C. 
Rating:
5.0

1st time here, good equipment, seamless process, friendly people- good store.

John P. 
Rating:
5.0

Great customer service

Janet O. 
Rating:
1.0

Called asked for an extension on Uhaul and would need to be dropped of in our home town. Showed up to drop off in my town and was told I was going to be charged double. Had no option but to get charged. Dealt with customer service mind you took 45min to get a representative then transferred to 2 people before getting help and still no resolution.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
4.0

Customer did not leave a comment.

William V. 
Rating:
5.0

Customer did not leave a comment.

DIANA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

misael O. 
Rating:
5.0

Super friendly and helpful attendants.

Silas M. 
Rating:
5.0

The workers I dealt with were friendly and helpful. I appreciated the customer service I receieved

Jorden H. 
Rating:
1.0

I picked up the Uhual with barely any gas 1/4 tank and had to fill up gas to even get to where i was going and when I dropped off there was over half a tank that I paid for and no credit back!!! Ridiculous!! And you still charged me for going a few miles over the allowed miles!!

April H. 
Rating:
5.0

Great staff

James D. 
Rating:
5.0

Customer did not leave a comment.

BRODIE C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amy H. 
Rating:
5.0

This store is always friendly and willing to assist in any manner they are professional and kind!

AUDRIA E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Great service Great staff .

RAFAELA B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ISABEL C. 
Rating:
5.0

Customer did not leave a comment.

dianna B. 
Rating:
2.0

The truck was dirty, and the wheel had a noise Other than that, the truck did make my 625 mile trip.

ERNESTO B. 
Rating:
5.0

Easy pick-up and drop off

Larry T. 
Rating:
5.0

Old soda can in cabin

Jasson A. 
Rating:
4.0

Customer did not leave a comment.

Keith P. 
Rating:
5.0

Customer did not leave a comment.

Renee H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis F. 
Rating:
5.0

Easy fast process! Nice manager!

Ann K. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

tanja C. 
Rating:
4.0

Usually friendly and quick and easy to get rental

GLENN L. 
Rating:
5.0

Customer did not leave a comment.

Gail C. 
Rating:
1.0

store automatically reserved truck right behind me so i was panicked and rushing with truck so a lot of things left behind and the stress unbelievable. not to mention no money back over paid

Desiree T. 
Rating:
3.0

There were at least 2 times where rent increased during my over one year stay. We were informed of the increase but was not the rate I had initially signed up for. Uhaul should honor the rate the customer signed up for.

Sitara J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrice K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna H.  |  Overall Experience 
Rating:
5.0

Good experience. Friendly and knowledgeable staff.

JOHN P.  |  First Impressions 
Rating:
5.0

We had a very good experience! We felt our things were always safe and secure and easy to access. The staff and manager were always friendly and helpful. The move-out process was quick and easy! No complaints at all. Thank you!

Jenny A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nita N.  |  First Impressions 
Rating:
5.0

Great costumer service!! No issues during my 4 month rental.

Robin T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary M.  |  First Impressions 
Rating:
5.0

Great staff and manager! They are extremely knowledgeable and helpful!

HOLLY O.  |  First Impressions 
Rating:
5.0

Staff was extremely helpful and accommodating and I was thoroughly impressed with the facility.

Patrick E.  |  First Impressions 
Rating:
5.0

Thank you

Christian P.  |  Overall Experience 
Rating:
4.0

My check in and checkout were complicated but Kyler and his manager were awesome at creating solutions at no additional cost or delay.

steve d.  |  Overall Experience 
Rating:
5.0

Keep up the good work

Richard E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Earnest W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ayana g.  |  Overall Experience 
Rating:
5.0

The reservation process was super easy, the checkin process was quick and simple. They helped me hook up the trailer to my truck and made sure everything worked. Turn in was super easy also. No hassles at all through the entire process of renting the trailer and getting our stuff stored.

Shelly A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

James P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd M.  |  First Impressions 
Rating:
5.0

I really appreciated the friendliness and the help provided my the staff at U-Haul Temple Midway! It was a seamless moving experience and I am very happy with the customer service we received. Thank you!

Jenny A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID H.  |  Overall Experience 
Rating:
5.0

Service and staff are excellent. Candace was super in helping get what I needed and very friendly!

Susan Q.  |  First Impressions 
Rating:
4.0

I have no issues with this location. They were friendly and helpful. My issue is with customer service, who made a storage and drop off reservation in Killeen (24 minutes away) and when I arrived I was told that the room promised wasn’t available. So I had to drive that distance each way and spend extra time and money. Plus my future costs will be more. This location was great, uhaul customer service is awful and would be zero stars.

GARLAND D.  |  First Impressions 
Rating:
5.0

Excellent

Ioane S.  |  Overall Experience 
Rating:
5.0

Customer service was excellent so matter who we talked to.

Amber H.  |  Overall Experience 
Rating:
5.0

Great people Great storage to to keep our private belongings thank you

Rita H.  |  First Impressions 
Rating:
4.0

Could look at paving the roads to the buildings. Creates messy issues with rain and mud.

gary s.  |  Overall Experience 
Rating:
1.0

They will f*ck you out of so much money after you close your account. Don’t choose this place. They can’t even get their system right, the access doors barely work and you have to be there during work hours to get into your stuff. You’re locked out at their convenience. They still keep calling me after I’ve paid my bill and have to show them proof/ tell them exact details on some bs or else it goes to a collector.

Daniel U.  |  Overall Experience 
Rating:
5.0

Wanda was very helpful. Very fast and convenient

azalea m.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MICHAEL V.  |  Overall Experience 
Rating:
5.0

The manager Tavoris is always professional, courteous and willing to provide excellent service. I have used this location on several occasions due to the pleasant staff and their friendly demeanor and customer service. I always recommend this location.

Paulette T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pernell G.  |  Overall Experience 
Rating:
4.0

Only reason for leaving was ever increasing rental rates. I see no reason for this. Especially coming out of a pandemic where rates were raised even during those years.

David R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jay J.  |  Overall Experience 
Rating:
5.0

Thank You Guys 😚

Gena D.  |  Overall Experience 
Rating:
4.0

The driveway on the side of the Climate control buildings are bad, and unleveled. Not good for low profile vehicles and if it rains it can be muddy n slippery, with the left side having a little dip. If a tire slide over to the left, tires can slip down. Have some steep dips in this driveway area, especially on the left side, which scraped the bottom of my car. I had to change buildings to avoid driving to the back buildings. Needs leveling out, or maybe concrete layed down. My move out date on here is incorrect. I moved out Feb 28th.

Chelisa R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin H.  |  Overall Experience 
Rating:
4.0

The price increases were a big factor.

Mary H.  |  Overall Experience 
Rating:
3.0

You got your money even though I didn't get a storge from you stop calling or text this number thank you

Mystery u.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barbra h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jay c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wayne B.  |  Overall Experience 
Rating:
3.0

Expensive. II was one day late paying -(only once) holiday weekend thery locked the unit. The unit was still locked several days after payment was processed. And increased the rates. Not worth it.

JEFFREY M.  |  Overall Experience 
Rating:
1.0

Customer service was horrible. ID interface didn't work. With 2 different phone's.

Lloyd W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

viola r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wayne B.  |  First Impressions 
Rating:
5.0

Great experience both with trucks and storage units over the years.

Everett R.  |  Overall Experience 
Rating:
5.0

AWESOME PROFESSIONAL SERVICE EACH AND EVERY TIME

Edward H.  |  Overall Experience 
Rating:
2.0

I reserved a unit at the location at 215 SW dodgen loop with a uhaul rep over the phone. When I arrived i was informed no unit would be available for many days, and it was blamed on the uhaul corporate rep I reserved through. The local employee helped to secure a unit at another facility. I expect to be given accurate info during the planning process, and the disconnect between local and corporate entities is unacceptable business practice. Please use this AAR comment to improve your inter-facility synchronization.

justin b.  |  First Impressions 
Rating:
5.0

The staff here were so helpful and kind! It was very much needed after a really long journey into the unknown seeking freedom and education for my little ones. Thank you so much!

Candace F.  |  Overall Experience 
Rating:
5.0

You do need to fix the drainage problems on the interior roads

BILL C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert V.  |  First Impressions 
Rating:
5.0

I had rented a truck to San Antonio, and we needed to drop it off by Monday 9AM. The storage unit we originally reserved was closed on Sunday, and Saturday evening when we arrived to central Texas. Therefore, I called U-Haul to see what were my options, and the representative told me I can use self storage with U-Haul and get the first month free. They even let us drop off the truck in that same location. Great customer service from the lady at the temple location off 35 on a general Bruce drive. She was super friendly, and took time to explain how the key card works. She really helped me feel at ease to be able to unpack the truck, and turn in the truck in time. Thank you so much!

MIGUEL ANGEL D.  |  First Impressions 
Rating:
5.0

Very helpful and great customer service at the initial renting on site!

Robert H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mystery u.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ryan B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cherice and Wayne D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William P.  |  Overall Experience 
Rating:
5.0

Great facility. Easy access to the temperature controlled units. Free carts available in the buildings for use while moving in/out. Great customer service. One of the best storage facilities I have used.

JACQUE F.  |  Overall Experience 
Rating:
5.0

Love the staff at the temple location. Had a wonderful lady help me.

Courtney H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AQUISHA R.  |  Overall Experience 
Rating:
1.0

No no no no that’s enough of that no my remote access key did not work I was locked in nobody would answer the phoneAfter five times calling the office I decided to call the road accident key in order to talk to somebody to let me know that was David he was very helpful

MICHAEL V.  |  First Impressions 
Rating:
2.0

I was there at 8:50pm Ctx time to drop a load off, my gate access was approved and accepted by the second attempt was denied!!!

Sinclair G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorothy L.  |  First Impressions 
Rating: