Customer Reviews for U-Haul Moving & Storage of Midway

The customer service representative was very professional and provided the needed resources for the move.

customer service was excellent

Documenting existing paint chips that were not already marked took a while in the app. Otherwise the staff did a great job getting everything ready.

Accommodated my needs even though did not have exactly what I needed. Gave me larger truck for the smaller truck price. Thanks.

Excellent people wonderful experiance 5 star service

Met all expectations ??

My 5 star rating says it all, the way we were treated from the general manager that handled our original rental of the storage unit to the staff we dealt with through out were all 5 star.

Ok

It was all great.

It’s been truly a great experience

That Team at that location is awesome and they help me and my family out alot with my mom passing back in March of this year. Mr. Fisher and staff was great. Thank You guys. From the Jackson family!

Awesome customer service

Good people

We were treated extremely well with friendly smiles and the ease of signing up for our storage compartment.

Great customer service and friendly staff. 10/10 recommend(the only thing I’d recommend is a sign for where to bring back the trucks)

The worker that helped me inside was slow and looked like she was not trained.

Great service. The GM went above and beyond expectations to ensure trailer was properly hitched and we would be safe.

Keep treating every customer like they’re your only customer.

I reserved a trailer at a different uhaul location across town who were surprised to learn they had run out of trailers. They were overrun by others with similar issues so I left. The people on General Bruce were fast, responsive and will definitely get my future business.

This this is an excellent location. The employees are helpful friendly professional and courteous all at the same time. I will only rent from this facility from now on.

Great customer service at the pickup and dropoff locations!

The truck was very clean; however, the radio did not work which made for a very long drive.

Stay was very friendly and helpful. Both staff members where very helpful and understanding of my last minute rental.

I will avoid using UHaul in the future.

This worked well for me due to the facilities location. I thought security was great. Never had a problem with anything.

I wish they operated a little different by actually walking out to the client and showing the truck and the additional equipment location and help carry the equipment onboard the truck. Also, this will make it feel more welcomed and not about money. The store was not busy and no workers were on the phone at the moment. This is the only Uhaul where I felt like I worked there and not a clientele.

Hannah I believe was there on Monday at 6:30 pm Very very helpful and kind . Great experience , thank you Today Tuesday a young gentlemen made my return fantastic as well My husband returned truck to wring location which used to be next door , the young lady told me that is the wrong drop off spot ... we had a super long day of selling a house, trying to find new place to live and only 3 hours of sleep in between packing moving cleaning unpacking and so on Well this wonderful man jumped in after he must have seen my exhausted ,but -still -trying -to -be -friendly-face and said : “ no worries ...,you are good to go “ !!! I said WHAT ? Well thank you very much !!! Pple like this man and the young lady from the day before ,make me happy and to know that there are pple on this planet that are here to help and serve their clients to make their experience a wonderful experience ! Thank you uhaul !!! I will keep coming to your location

Great service

No improvement. Excellent service.

Very friendly customer service

Will not use UHAUL again. False advertising for truck rentals.

Make sure the truck is clean and everything is functional.

store was wonderful. My unit had not been cleaned and had glass left in it. Also, only 4 pads not 6 and charged for 6.

Make sure wiring hasn't dragged the ground on harness. If so change it before next customer picks up.

Dropping off the equipment was a breeze. No issues and the staff was pretty nice and helpful.

Very friendly staff. Location very clean and neat, which is not normal for most U-Haul locations. Staff was very friendly and helpful, also not normal for U-Haul. I highly recommend this location as long as they keep the current employees....which is also not normal for U-Hauls I visit.

Good

That was the nicest looking U-Haul business we have ever been to, and we have used U-Haul for years. Everyone there is so friendly and helpful.

Final receipt was incorrect. Charged an extra day, but was reversed when notified of the error.

Provide more insight where to find the keys prior to pickup...It was first time doing 24/7 service, unfortunately I couldn't find the lockbox that the website showed and I was confused and lost where to find the key.

When I picked it up and drove across the street to eat I noticed the outside dual tire was flat. When the guy came to fix it he noticed the inside dual had a screw in it. He replaced both tires. Would have been a bad deal to happen of the road! When you turned the air conditioner on it smelled like some puked in it! Not good

I was quite upset to be charged more than the actual rental because I returned the vehicle after hours. Rental said 24 hours. Not return when we are open. I assume this is something new as I have rented previously without this silly surcharge. Thanks Uhaul, I will see if your competition does this before renting from you again.

Outstanding service!

The associates are always friendly and helpful.

I rent a trailer from this store to drop off furniture ( one couch and love seat) from temple Texas to Harker Heights Texas for just 23 miles in rainy day and was changed $15 for cleaning besides rental.

Very nice excellent customer service

Very friendly staff at this location and the entire facility is easy to navigate. I also love the extra security, as I felt my belongings in storage were safe!

Very friendly staff

Not charge for existing damage.

Outstanding staff at this location. Always helpful.

The front desk woman was very helpful and polite, I believe her name was Rachel(??), and she was quick to help me get my storage unit unlocked and ready for me.

My first time driving a u-haul and purchasing storage. Very kind and helpful customer service and very easy process.

Wow! What Great Service

We are waiting for notice of results of final inspection of unit to be sure we have been cleared of any further obligations.

Great staff, friendly and extremely helpful.

I only rated above average because there were rodent droppings in my unit plus a few things damaged

The management & staff is absolutely Great also keeps the facility very clear & makes you want to store there & rent there Trucks

Miguel was very friendly and very helpful

The staff was wonderful. So helpful and friendly. I/we would definitely use them again.

They were easy to communicate with and all services were available. I would use them again.

Mngmt was very nice. He worked with us when we needed to upgrade to the next size up. Would recommend this facility/location to anyone moving into Temple, Tx. Thank you Midway U-Haul storage.

Great and easy to work with. If the need arises, we will definitely use them again.

Staff is great. I accidentally left my climate controlled unit open once and was notified within 24 hours by staff to let me know.

Very pleased

Love it