Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Top notch salesman and very friendly. Easy return
Catherine was so helpful and efficient. She's the one you want representing your company to the public. Her service was greatly appreciated.
The staff was professional and very accommodating. We have never had a bad experience with U-Haul.
I would recommend putting a large sign on the storage center pointing to the next driveway for drop offs.
I have tried since 3 pm Friday to reach my rental office because I had a problem not with the vehicle but with the loss of keys to a vehicle which was blocking the u-haul van. I am unable to move the van. But I have tried every number on contract or on web to no avail. A bunch of advertising but NO service. The service to rent the vehicle was well done and friendly. But now I have to wait until morning to advise anyone of my situation. Poor, poor service, would not recommend U-Haul because of lousy customer service. I needed to keep you informed and you had no one to answer the phone and listen and make adjustments to my contract.
The two gentleman there that morning were amazing! Very professional, kind, approachable, and respectful. These are the representatives that you want! Will return to this location again.
Awesome customer service! Thank you guys
There was some confusion about the security deposit for my rental but all the employees involved worked to resolve the issue. I was pleased by the level of service.
The young man who helped us was very friendly and did an excellent job.
This location was very nice. My wife got COVID so I could not meet our drop off time and had to make other arrangements to get moving help. The lady was nice enough to let me extend another day even though they already had a reservation on the truck. Thanks team Uhaul!
Very friendly service.
Customer service was amazing!!!!!!
Mr Fisher and his complete staff have always went above and beyond to ensure that the customer was satisfied and left with a smile from the time the doors open till close of business they have been accessible by phone email and text reliable flexible and friendly Especially during a national pandemic when Life is already cautioc and the unknown and the normalcy has changed for all of us they remained consistent and also caring about our life values and possessions I believe they protected items as if they belong to them or their families. Thank you Tenple, Texas and Mr. Fishers team who went above and beyond. I have lost two storages in the past with family memories and photos children things the last fear you want is after you have started over so many times is to loose again. Thank you forever, grateful
Pictures of interior for knobs.
Very helpful and kind people. We will continue to use them as often as we need U Haul rentals!
All good
Pave the location
I'm on active duty and I was in process of relocating. I ship my POV and the U-Haul staff was very helpfull to make sure the driver was able to drop off the veichle after duty hours. I will always recomend them to anyone. Thank you U-Haul.
I was needing some assistance to get some family items from Texas back home to Tennessee. Catherine, Tavoris, and Kyler were all of tremendous help in various ways. It was a pleasant and satisfying experience, with the theme from all three of them being honest customer centric attitudes. Each of them should be noted and recognized for making an intentional effort to be of clear service in supporting my needs. Well done!
Kinda feel robbed having to pay for mileage AND gas, especially when the whole moving process is expensive and now a pandemic.... thanks uhaul
Great customer service at this location.
Excellent customer service and speedy process.
Have ordered options (eg appliance dooly) already loaded in truck prior to picking up vehicle.
Generator light on entire trip, Back up lights erratic.. Reported... Location clean and efficient
I don't like to complain but in this case I was charged more than I expected to pay for mileage. It was explained differently from two different employees. More so over truck cab was full of pet hair and we had a reaction to it. Also I had bite marks on my body. I mentioned this to the staff upon returning to truck......There was no response and no offer of correction.
No Improvement Needed. Great Customer Service! Great experience!
During pandemic this is the worst babe I have seen any type of rental. It was disgusting from the steering wheel to the back of the truck. The appliance dolly that we ordered did not get loaded. And the truck did not have a ramp the load that appliances. Associate did not let us know that at all. I walked in and made the reservation you can reach me at 2149010001. The associate explained that he would not charge me for mileage.
This facility is about what I expect from a U-Haul location. The return was easy. Staff were not exactly friendly and welcoming but they did answer my questions.
Nothing.
I wish I could remember their names, but the all of the guys working at the location were AMAZING! Attention to customer service is so rare that when I have a great customer experience I want to make sure hardworking employees, especially during this time of uncertainty, are recognized.
I did not use the Dolly nor was given a appliance dolly and was charged for both of them. Even when I asked about it, I was told that they did not have a furniture dolly and that when I returned vehicle I would not be charged.
Right front turn signal bulb was not working. Both rear left side tires were not legal, tread was less than required depth. Tires on right side were in excellent condition. Switch for inside dome light did not function as indicated and dome light would not turn off. When I tried to indicate these issues to the person who checked in the vehicle, he showed absolutely no interest in resolving the issue or making notes for their correction.
Beautiful new facility. Great staff(Katie?) for check out. The gentleman that hooked up the trailer was friendly professional and pleasant.
The return was easy on the app as well. Loved it.,
It took 3 trailers to get hooked up. Also, I have not seen the final invoice but it looks like I am going to be charged for insurance that I declined.
Staff always friendly and very helpful, the facility was always clean and secure. Thank you had a great experience
Excellent customer service and experience.
Kind friendly and competent staff
They were efficient and very helpful here!
Hell no...this is my second time in temple and the same story don't go there PLEASE!,, the person that help me was not train at all and poor service...she call me after i left and she figured it out that was her fault on the computer on the first time...the second time she make me go to a second location in temple twice and end up realizing my appointment was the old appointment from the first of the month instead of my previously appointment that date....this was just a joke cause it happened the first time and then the second time...I was very disappointed cause first time is ok but a second time? Please!,
great facility, customer service called to see if I was still interested in the truck because I was late arriving. I appreciate that.
No complaints. Excellent customer service
Help with taking the trailer off the car would Of been nice. But they were busy.
I was pleasantly surprised by how quickly I was taken care of and how helpful the staff was!
I rented from a location closer to my home. I received an email that my location to pick up a truck was changed. I picked up the truck 11 miles from my home and had to drive back to load it. Apparently I was given 42 miles to get from my home to the next town to turn in the truck. I guess that was to leave my load in the truck because when I turned in the vehicle, I was charged for going over the mileage. This is poor service. I will not use UHaul again. Better read the fine print.
Drop off process was very easy.
Was given the wrong trailer number which created havoc. U-Haul wanted to know why their trailer was not at the right location. Luckily I took a photo of the trailer and provided management with the unit number that was actually issued to me and not the unit number on my contract. I would recommend this location but with caution.
Convenient. Well stocked with vehicles and supplies. Knowledgeable staff gets you in and out in a timely manner.
Identify the drop off area clearer, first entrance into storage buildings was misleading, but overall experience great
Everyone that I dealt with was extremely friendly.
Found old contract in the van and the back end was dirty. Otherwise the rental process went smoothly.
The staff was always helpful and friendly whenever I needed any kind of assistance
Staff was professional, friendly and courteous. A rarity now days. I will be returning for the next, inevitable, move. Thank you!
The back of my unit leaked water in when it rained, so mold grew, I complained about 6mths ago but no one contacted me. All the boxes I had on the back wall were ruined.
Was greeted promptly and courteously when entering the store. Employees answered all my questions and provided assistance as needed. Rates for storage as well as the moving trucks are competitive and reasonable. Storage facility is clean and well kept. Overall a very positive experience, especially with employees Katie and Tavoris.
Continue their same Service with a smile
I recommend this facility to anyone who needs to store anything for any period of time. Great experience.
When securing the vehicle, please have the employee verify and reconfirm your telephone number. No confirmation text or email was sent due to the number being written wrong. Also, we had secured a dolly but no dolly was present Ok the vehicle. Please have your employees confirm this before releasing the vehicle to the customer. When returning the vehicle, the gentlemen taking care of us were very short and ran out the door. They also didn't seem to mind that the appropriate paperwork beforehand was never signed. Not the best customer service
Area was hardly big enough to turn around. Ended up having to hand wheel trailer in to lot.
The trailer I rented was $16 a day, but I was charged $60 for two days
Tavoris does and amazing job helping customers and ensuring there are no problems! Thanks team!
The sign-in instructions could be a bit clearer. I did not realize until I asked an employee that I needed to use the keypad to sign into the storage facility even during business hours to avoid setting off the alarm. Still, every step of the process from choosing a room size, through securing the reservation, to moving in was pleasant.
Too many rats roaming around
Above and beyond!!
With they would offer pre-authorized payments
This location (Drop off) was oustanding and compassionate about me and their services by going above and beyond!!! However, my pick-up location in Tucson (450 N Freeway) made my move a horrific experience. The assistant Manager (Devin Kirchgatter) need addtional training. He's rude with no understanding or compassion for customers and/or team members. I was extremely disappointed how he even address other uhaul staff at other locations when speaking with them to locate equipment. He actions made me want to cancel my move and just place my belongings in storage. I convinced that he doesn't have a clue to the pressures or emotions that are involved with moving, especially long distance ones. In the past, I've always recommended Uhaul to my family and friends. I'm now revisiting my choices now due to this move experience.
Everyone there was friendly from office mgr to staff. Very helpful taking care of my storage solutions and return of the uhaul. Love the first month free with rental of a uhaul. Very convenient. 👵😀😀😇
I called to rent a second 10x20. The exact unit was discussed. I was told when I rented the 1st 10x20 we had till 10pm. I can only deliver at night. 3/6 went to drop a load - the sliding door was locked. I called and a person was there within 20 minutes. I was told the 10x20 was in front of my other unit - licks were on those doors tho. The rep tried to get me another unit however the only one open had a roll up and a door. The door is not good to get furniture in. Even tho numerous 10x10s were available and my assigned were given to someone else, I had to take the door unit or move into another blog. I had my reservation and all however was given a unit I dont like and can hardly get stuff into. I'm sorry uhaul does not have enough 10x20s, and have more than enough 10x10s - more money. I have gone from very satisfied customer to very displeased. I'm letting everyone kno what happened to me and I'm not recommending uhaul to anyone at this time. I wish I had a 10×20 with 2 roll up doors as my 1st unit has. Thank you for letting me vent. Gary Kattner
My 5 star rating says it all, the way we were treated from the general manager that handled our original rental of the storage unit to the staff we dealt with through out were all 5 star.
It’s been truly a great experience
That Team at that location is awesome and they help me and my family out alot with my mom passing back in March of this year. Mr. Fisher and staff was great. Thank You guys. From the Jackson family!
We were treated extremely well with friendly smiles and the ease of signing up for our storage compartment.
This worked well for me due to the facilities location. I thought security was great. Never had a problem with anything.
Good
Very nice excellent customer service
Very friendly staff at this location and the entire facility is easy to navigate. I also love the extra security, as I felt my belongings in storage were safe!
Outstanding staff at this location. Always helpful.
The front desk woman was very helpful and polite, I believe her name was Rachel(??), and she was quick to help me get my storage unit unlocked and ready for me.
My first time driving a u-haul and purchasing storage. Very kind and helpful customer service and very easy process.
Wow! What Great Service
We are waiting for notice of results of final inspection of unit to be sure we have been cleared of any further obligations.
Great staff, friendly and extremely helpful.
I only rated above average because there were rodent droppings in my unit plus a few things damaged
The management & staff is absolutely Great also keeps the facility very clear & makes you want to store there & rent there Trucks
Miguel was very friendly and very helpful
The staff was wonderful. So helpful and friendly. I/we would definitely use them again.
They were easy to communicate with and all services were available. I would use them again.
Mngmt was very nice. He worked with us when we needed to upgrade to the next size up. Would recommend this facility/location to anyone moving into Temple, Tx. Thank you Midway U-Haul storage.
Great and easy to work with. If the need arises, we will definitely use them again.
Staff is great. I accidentally left my climate controlled unit open once and was notified within 24 hours by staff to let me know.
Very pleased
Love it
