Customer Reviews for U-Haul Moving & Storage of Midway

Rating:

5.0

Nothing! The young lady at the desk was very helpful, nice and friendly! I'll use this location again when needed!

Rating:

3.0

Picked up 26' truck to move belongings from storage to new home. Got to storage and met the movers we hired to help move. We tried to pull ramp out but would only.come out about 2' . Ramp would not move in or out no matter what we tried. I called location to ask for ideas or assistance and was told would have to call road assistance. After 4 hours and no luck the movers left for another job and I returned the truck. After explaining what happened was told "sorry about that " and charged full price for the truck. Between cost of truck and movers I'm out $600.00 and had to reschedule.

Rating:

5.0

The customer service here was so amazing. Very helpful, informative and super nice!! Truck was ready when I arrived.

Rating:

5.0

Great service.

Rating:

4.0

Continued professionalism

Rating:

5.0

Rachel was 6****** and an 11

Rating:

1.0

I would like to file a complaint on U-Haul store Representative — Miguel The store fraudulently charged me for gas use. When I dropped the 10 Ft Truck off I informed Miguel it wouldn't allow me to upload any photos during check in or check out, he responded and said it's been messing up for everyone and not to worry about it. I took my own photos when I realized the photo upload was attached to a broken link. He reassured me it was fine and he'd email me a receipt. When I received my receipt I had $17 worth of Gas charges. I informed the representative I had photos of the gas right before turning it in. He was rude and nasty and told me to take it up with corporate. It's disgusting and a disgrace, I am a frequent U-Haul customer! And will be taking my hard earned to other rental services!

Rating:

2.0

Other locations are much more efficient processing the online orders than this one. I reserved my truck online, but when I arrived they took me through the entire process once more as if I didn't reserve online. Furthermore, when I received my receipt, after returning my truck, I noticed coverages that I initially declined several times. I declined during my online reservation and once more when I arrived to the store. I returned to the store and a refund was processed, but it was inconvenient. The manager was gracious enough to process the refund, but no apology given - just have a nice day.

Rating:

5.0

The staff was very helpful in assisting with the defective trailer

Rating:

5.0

Rented a 26 foot truck. Very clean just needed a wheel alignment. Staff - Miss Mintz was very courteous and attentive. Very quick to ensure that emails were sent in a timely manner.

Rating:

5.0

Fast and friendly service. I'm extremely pleased

Rating:

5.0

Catherine is a joy to see in person and her crew are always 5 star service employees

Rating:

3.0

I've dealt with this U-Haul location before with no problems, however when I dropped my trailer off this time (early) they neglected to log it, prompting a call from U-Haul to inquire about why I was late on dropping off my trailer. No real issues, just a slight oversight. Would still recommend this location.

Rating:

5.0

Don't like the floor covering in the van. Can't slide items so it makes it harder to move things around once in the van.

Rating:

5.0

Better screening of the moving companies is my only suggestion, but the regional manager took care of the scam company that stood me up and lied about details after the fact (First Choice Movers out of Corsicana---NEVER use these clowns). Everyone at the actual Uhaul location was kind and helpful. I'll use them again.

Rating:

5.0

The gentlemen that I worked with were very professional and knowledgeable. I have already recommended.them to a few others. They knew their stuff and their inventory quite well. I found this refreshing after a few I"M NOT SURE WHAT"S in the lot.

Rating:

5.0

This is my go to location for rentals

Rating:

5.0

Curious that I thought I picked up my trailer, and later a truck at 4410 S General Bruce Dr. Does not matter, however, because Uhaul is always the best moving experience. : )

Rating:

5.0

Tavaris Fisher and staff were the friendly/nicest staff I've ever met in life, plus they were very instrumental with assisting me.

Rating:

5.0

GREAT CUSTOMER SERVICE AT THE DROP OFF POINT.

Rating:

2.0

First pick up truck I reserve wasn't returned, so she told me she had 15 inch for $19.99 + .79 per mileage, she wouldn't give me the .69 per mile as for truck I reserve. She gave me key & my copy of rental, told me truck right outside of entry. I had to try and figure out which truck cuz their was 2 in closes row & 1 by street. I told her I couldn't find the truck, she finally got up & pointed to the farthest one by the street. Then she couldn't get up to pull door down in the back, said I had too. I told her I have knee problems but had to get on truck to do it anyways.SMH! Truck seat belt was wet from them washing truck I guess. My white shorts got yellowish stains. I told young guy when I brought truck back & he kept saying why didn't you let her know (the lady that checked the truck out to me) I told him I was driving when I notice it & im telling you now. Nothing was done, he snickered. Very rude & unprofessional. Unsatisfactory!!

Rating:

5.0

Awesome!

Rating:

3.0

Unfortunately, I had to drop the rental off after hours and didn't have the pleasure to meet this staff.

Rating:

5.0

All good. You rep was excellent; in and out with his help.

Rating:

5.0

Compared with my first reservation which did not exist in reality somehow, having a real one I can use and really supportive helpful staff is awesome. Can't say thank you enough for your help moving my little family!

Rating:

5.0

Everything was clean and quick. Getting the truck and returning it was very easy without much hassle.

Rating:

5.0

The U-Haul staff at the U-Haul Moving & Storage Of Midway are always courteous and professional when helping customers.

Rating:

5.0

Best moving experience ever. Las Vegas to Central Texas

Rating:

5.0

Easy return and professional staff

Rating:

1.0

Worst experience ever, in every way possible. Never using U-Haul again

Rating:

5.0

Quick service, got my trailer hooked up right away. Would come here again because of how smooth it was.

Rating:

5.0

Well first off Miguel whoever the hell that is that does inspection seriously needs to get his act together. He tried charging us fuel that wasn't even needed and then was an asshole when confronted about it. That is one shyster way of ripping off your customers. However the receptionist was an amazing woman! She literally helped me throughout all of it with all the issues that I had with you guys. She was a delightful help. I appreciate everything she's done. However Miguel can go suck something cause he was horrible and unpleasant all the way around. He shouldn't be working here

Rating:

5.0

Fantastic and knowledgeable staff. Very inviting atmosphere. The crew both inside and outside were on point with our of equipment as well as being knowledgeable on questions that were asked. Thank you and we will definitely be repeat customers in the future here. :-)

Rating:

1.0

I was supposed to have auto pay set up but I got charged a late fee so I emptied my storage unit

Rating:

5.0

Excellent customer service simply the BEST

Rating:

5.0

Always fast and friendly staff. Miss Catherine rocks

Rating:

5.0

Kyler is super FLY OMG sooo cute ! And Rachel is AMAZING! Please rent all trailers here thank !

Rating:

5.0

LOVE this UHaul place. Equipment is always ready!

Rating:

5.0

The gentleman who waited on me was very friendly. Kept a big smile.

Rating:

3.0

I put a reservation in a month early and made it very clear I needed a dolly. I am a single mom with an 8 year old with a visual handicap who can't even help as much as a typical child and I get there and there is no dolly. The manager said he called everywhere and nobody had one. I was clearly disturbed. I'm sure he did what he could it's not his fault I guess but as a customer it seems like every time I rent from Uhaul some thing is screwed up. The lady who works there actually loaned me her personal dolly so I wouldn't have to spend $40 to go purchase one myself. She is beyond nice every time I deal with her. He told me he was going to give me a $10 discount wow thanks so much… But I never got that either. If you're going to rent a storage I would recommend it for sure.

Rating:

5.0

All is great. Excellent staff, especially Catherine.

Rating:

5.0

absolutely nothing, this location is the best and the little girl at the counter Rachel showed us the best customer service that we have seen in a long time. KUDOS

Rating:

5.0

The pick-up and drop-off were very smooth and quick. I would not change a thing. Thanks for making the whole process easy.

Rating:

5.0

Nothing , this location has the best staff and service..

Rating:

5.0

Very pleasant and prompt service. Made the pickup and turn in process very easy

Rating:

1.0

Stop asking for donations for trees, pr stop seling boxes. Its redundent. Equipment is still ragged out wore out. Noisy , noisy , noisy.

Rating:

5.0

Very helpful.

Rating:

5.0

fast friendly service. In and out with no problems. Very friendly staff at this location.

Rating:

5.0

Staff were friendly, efficient, and provided service with a smile.

Rating:

3.0

The equipment I picked up from the Uhaul in Temple was fine. My problem with my Uhaul experience is this was the 2nd location I had to go to in order to rent a truck. I reserved a truck on Friday and spoke to a customer service representative about my reservation and was told a 20 truck was available and ready for pick up. When I got to the location in Waco to pick up the truck there was no one to help me and the truck I reserved was not at the site. I had to contact customer service again to search for a truck that was 30 minutes away.

Rating:

5.0

Nice people, very helpful. Easy process

Rating:

5.0

Quick, easy, and affordable.

Rating:

2.0

I moved out my unit on the 4th of July and was told if I spoke to the manager I could get my refund for the month however nothing has happened. I had to call the facility again because I didn't see a refund on my account nor was the unit actually closed out. I had to relocate due to domestic violence in my home and needed the money for gas. Now I'm just waiting because this can't be life

Rating:

3.0

I reserved a trailer to tow my vehicle and somewhere along the way - when my resignation was moved from Killeen Location to temple, they lost that info and charged me more than I was quoted. I also never got a call from a Uhaul representative like my reservation email said they would. I didn't get a call until the morning for pickup and when I tried to call the pickup location they told me they weren't Uhaul and I needed to call customer service. Just poor communication across the board and another stressor added to my move.

Rating:

2.0

It was really far from my house

Rating:

5.0

This facility was the fastest U-Haul I have ever been to. The staff was very professional and had my storage unit assigned to me within a few minutes. Trailer return was also very quick and easy.

Rating:

3.0

The internet kept going down.

Rating:

2.0

Pick up location was randomly moved to another location upon my arrival. The person in the Temple Texas office wanted me to pick up my reserved and paid for trailer in Killeen. This was after confirmation everything was set to go the night before. Calling uhaul is terrible it's almost as if the wait times on the phone are to deter customers from calling (I called multiple times and waited 60+ minutes). Overall I will not be using uhaul again.

Rating:

1.0

It took over an hour to get the rental. First my rental was changed from a 26' to a 20' last minute AND the location for pickup was nearly 30 miles further away from my selected location. Then when I arrived on location it took over 20 mins for someone to respond on the 24/7 pickup website. The location www not open and specifically picked an early time because I was assured that if I uploaded my license and completed my emergency contact it would be fast so I could pack early. Instead I sat on hold for 40 mins before getting redirected to the main line. My husband was on his phone calling and was hung up on twice after finally getting an operator. Finally after an hour of waiting IN THE RAIN, a operator came to the line and explained that my contacts must answer the phone. NEVER was I told this and my contacts were not even awake. No one would help. Each and every operator was rude and uninformed of the process. I had to start my move much later than anticipated AND did not have enough space like I had reserved. I have moved 5 times in the last 5 years and each time I would choose uhaul. Even taking a cross country move with a tow trailer. I will encourage my employer, family, and friends to no longer choose uhaul based off of this treatment.

Rating:

3.0

Had a bad experience with the U-Haul storage place down the street for canceling my order and not telling me and I called them with a last minute request for a storage unit that day and because I had a 20 foot U-Haul full I needed to put into a storage unit temporarily and they helped me get in that day even when it was close to closing time.

Rating:

5.0

UHAUL neglected to inform me there was a change of address for pick up. Not likely to ever use uhaul again!!!

Rating:

5.0

N/A

Rating:

5.0

Great staff!

Rating:

5.0

I have been renting there for years. I have not had any issues. However, when they raised the rates I got no notification of a rate raise.

Rating:

1.0

Fire most of the staff

Rating:

5.0

Great customer service at this location. Storage rooms are very well kept and secure. I Would recommend using this facility.

Rating:

5.0

NA

Rating:

5.0

Excellent manager

Rating:

5.0

Super friendly, great customer service.

Rating:

5.0

U-haul has the best service for storage needs other competitors cut costs by cutting services and quality. I think the expense is worth it.

Rating:

5.0

Great service

Rating:

5.0

Manager is a cool dude.

Rating:

5.0

Fast and freinly

Rating:

5.0

I love coming here for my needs. I never had any problems here and these is the place I will always come for my rental needs

Rating:

4.0

Inside the units got extremely dusty. There must be errors in ventilation.

Rating:

5.0

Workers were extremely friendly and helpful.

Rating:

5.0

Every employee is great! Trevon is doing a great job with this location and these people. I am very impressed.

Rating:

2.0

Storage was available online made the reservation got there and they said they didn’t have any units available so that put me in a situation that was not good cause I had to go to 5 different places just to find storage

Rating:

5.0

Catherine was awsome! Please excuse me if i miss spell your name. My son and I went in to get a 5x5 storage for our printer. Catherine saw my son and just gave him an open arms hug then allow him to walk with her during her scanning rounds of checking the storage. My son loved her and was not intimated nor afraid. Thank you Catherine for you warm welcoming spirit.

Rating:

3.0

When asking questions it felt like I got different answers from each person I asked about a uhaul truck

Rating:

5.0

Staff was amazing and went above and beyond for me to get everything I needed. Absolutely wonderful customer experience.

Rating:

5.0

Excellent service, no complaints at all

Rating:

5.0

I did not move in the storage yet but the customer service was excellent.

Rating:

5.0

No problems at all. Very friendly and helpful staff!

Rating:

5.0

I would like to add that Mr. Fisher is by far one of the most professional, friendly, managers I have ever encountered. His patience is above and beyond. U-Haul needs more people like him. Thank you and have joyous holiday!!

Rating:

5.0

Mr Fisher and his complete staff have always went above and beyond to ensure that the customer was satisfied and left with a smile from the time the doors open till close of business they have been accessible by phone email and text reliable flexible and friendly Especially during a national pandemic when Life is already cautioc and the unknown and the normalcy has changed for all of us they remained consistent and also caring about our life values and possessions I believe they protected items as if they belong to them or their families. Thank you Tenple, Texas and Mr. Fishers team who went above and beyond. I have lost two storages in the past with family memories and photos children things the last fear you want is after you have started over so many times is to loose again. Thank you forever, grateful

Rating:

5.0

I'm on active duty and I was in process of relocating. I ship my POV and the U-Haul staff was very helpfull to make sure the driver was able to drop off the veichle after duty hours. I will always recomend them to anyone. Thank you U-Haul.

Rating:

5.0

The sign-in instructions could be a bit clearer. I did not realize until I asked an employee that I needed to use the keypad to sign into the storage facility even during business hours to avoid setting off the alarm. Still, every step of the process from choosing a room size, through securing the reservation, to moving in was pleasant.

Rating:

5.0

With they would offer pre-authorized payments

Rating:

5.0

Everyone there was friendly from office mgr to staff. Very helpful taking care of my storage solutions and return of the uhaul. Love the first month free with rental of a uhaul. Very convenient. 👵😀😀😇

Rating:

2.0

I called to rent a second 10x20. The exact unit was discussed. I was told when I rented the 1st 10x20 we had till 10pm. I can only deliver at night. 3/6 went to drop a load - the sliding door was locked. I called and a person was there within 20 minutes. I was told the 10x20 was in front of my other unit - licks were on those doors tho. The rep tried to get me another unit however the only one open had a roll up and a door. The door is not good to get furniture in. Even tho numerous 10x10s were available and my assigned were given to someone else, I had to take the door unit or move into another blog. I had my reservation and all however was given a unit I dont like and can hardly get stuff into. I'm sorry uhaul does not have enough 10x20s, and have more than enough 10x10s - more money. I have gone from very satisfied customer to very displeased. I'm letting everyone kno what happened to me and I'm not recommending uhaul to anyone at this time. I wish I had a 10×20 with 2 roll up doors as my 1st unit has. Thank you for letting me vent. Gary Kattner

Rating:

5.0

It’s been truly a great experience

Rating:

5.0

Outstanding staff at this location. Always helpful.

Rating:

5.0

My first time driving a u-haul and purchasing storage. Very kind and helpful customer service and very easy process.

Rating:

5.0

The management & staff is absolutely Great also keeps the facility very clear & makes you want to store there & rent there Trucks