Customer Reviews for U-Haul Moving & Storage of Midway

970 reviews

3914 S General Bruce Dr   Temple, TX 76502
(Next to Geeks phone repair)

(254) 727-7216

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(254) 727-7216

3914 S General Bruce Dr
Temple, TX 76502
(Next to Geeks phone repair)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jonathan F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashokkumar J.  |  First Impressions 
Rating:
2.0

I moved out my unit on the 4th of July and was told if I spoke to the manager I could get my refund for the month however nothing has happened. I had to call the facility again because I didn't see a refund on my account nor was the unit actually closed out. I had to relocate due to domestic violence in my home and needed the money for gas. Now I'm just waiting because this can't be life

Niaimah R.  |  Overall Experience 
Rating:
5.0

This facility was the fastest U-Haul I have ever been to. The staff was very professional and had my storage unit assigned to me within a few minutes. Trailer return was also very quick and easy.

JACQUE F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert A.  |  First Impressions 
Rating:
3.0

Had a bad experience with the U-Haul storage place down the street for canceling my order and not telling me and I called them with a last minute request for a storage unit that day and because I had a 20 foot U-Haul full I needed to put into a storage unit temporarily and they helped me get in that day even when it was close to closing time.

Kelsey P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

deborah t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

viola r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Viola R.  |  First Impressions 
Rating:
5.0

I have been renting there for years. I have not had any issues. However, when they raised the rates I got no notification of a rate raise.

REEDLYN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark h.  |  Overall Experience 
Rating:
1.0

Fire most of the staff

Thaddeus R.  |  Overall Experience 
Rating:
5.0

Great customer service at this location. Storage rooms are very well kept and secure. I Would recommend using this facility.

Walter M.  |  Online Move In 
Rating:
5.0

NA

Austin H.  |  Overall Experience 
Rating:
5.0

Excellent manager

FRANK M.  |  Overall Experience 
Rating:
5.0

Super friendly, great customer service.

Elvan H.  |  First Impressions 
Rating:
5.0

U-haul has the best service for storage needs other competitors cut costs by cutting services and quality. I think the expense is worth it.

john a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna H.  |  Online Move In 
Rating:
5.0

Great service

Rene C.  |  Overall Experience 
Rating:
5.0

Manager is a cool dude.

STERLING ASHLEY C.  |  Overall Experience 
Rating:
5.0

Fast and freinly

Rusty Bill P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andrea t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jared C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Verdie R.  |  Overall Experience 
Rating:
5.0

I love coming here for my needs. I never had any problems here and these is the place I will always come for my rental needs

Jack S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn M.  |  First Impressions 
Rating:
4.0

Inside the units got extremely dusty. There must be errors in ventilation.

Leslie W.  |  Overall Experience 
Rating:
5.0

Workers were extremely friendly and helpful.

Joshua T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Billy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jerry b.  |  Overall Experience 
Rating:
5.0

Every employee is great! Trevon is doing a great job with this location and these people. I am very impressed.

Michael D.  |  Overall Experience 
Rating:
2.0

Storage was available online made the reservation got there and they said they didn’t have any units available so that put me in a situation that was not good cause I had to go to 5 different places just to find storage

Preniete T.  |  First Impressions 
Rating:
5.0

Catherine was awsome! Please excuse me if i miss spell your name. My son and I went in to get a 5x5 storage for our printer. Catherine saw my son and just gave him an open arms hug then allow him to walk with her during her scanning rounds of checking the storage. My son loved her and was not intimated nor afraid. Thank you Catherine for you warm welcoming spirit.

kanutha t.  |  First Impressions 
Rating:
3.0

When asking questions it felt like I got different answers from each person I asked about a uhaul truck

KATELYN L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KEVIN P.  |  Overall Experience 
Rating:
5.0

Staff was amazing and went above and beyond for me to get everything I needed. Absolutely wonderful customer experience.

linda a.  |  First Impressions 
Rating:
5.0

Excellent service, no complaints at all

Jeanne Z.  |  Overall Experience 
Rating:
5.0

I did not move in the storage yet but the customer service was excellent.

Arties M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lyndsey L.  |  First Impressions 
Rating:
5.0

No problems at all. Very friendly and helpful staff!

Susan B.  |  Overall Experience 
Rating:
5.0

I would like to add that Mr. Fisher is by far one of the most professional, friendly, managers I have ever encountered. His patience is above and beyond. U-Haul needs more people like him. Thank you and have joyous holiday!!

Angelito L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Holly S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda-Luis G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neftali R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melissa l.  |  First Impressions 
Rating:
5.0

Mr Fisher and his complete staff have always went above and beyond to ensure that the customer was satisfied and left with a smile from the time the doors open till close of business they have been accessible by phone email and text reliable flexible and friendly Especially during a national pandemic when Life is already cautioc and the unknown and the normalcy has changed for all of us they remained consistent and also caring about our life values and possessions I believe they protected items as if they belong to them or their families. Thank you Tenple, Texas and Mr. Fishers team who went above and beyond. I have lost two storages in the past with family memories and photos children things the last fear you want is after you have started over so many times is to loose again. Thank you forever, grateful

AUDRIA E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul W.  |  First Impressions 
Rating:
5.0

I'm on active duty and I was in process of relocating. I ship my POV and the U-Haul staff was very helpfull to make sure the driver was able to drop off the veichle after duty hours. I will always recomend them to anyone. Thank you U-Haul.

VASIL M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deleon m.  |  Overall Experience 
Rating:
5.0

Staff always friendly and very helpful, the facility was always clean and secure. Thank you had a great experience

Carmen D.  |  Overall Experience 
Rating:
5.0

The staff was always helpful and friendly whenever I needed any kind of assistance

JOHN C.  |  Overall Experience 
Rating:
3.0

The back of my unit leaked water in when it rained, so mold grew, I complained about 6mths ago but no one contacted me. All the boxes I had on the back wall were ruined.

PURVI P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wendel s.  |  Overall Experience 
Rating:
5.0

I recommend this facility to anyone who needs to store anything for any period of time. Great experience.

billy a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicholas w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annabell D.  |  Overall Experience 
Rating:
5.0

Tavoris does and amazing job helping customers and ensuring there are no problems! Thanks team!

TaKendra B.  |  Overall Experience 
Rating:
5.0

The sign-in instructions could be a bit clearer. I did not realize until I asked an employee that I needed to use the keypad to sign into the storage facility even during business hours to avoid setting off the alarm. Still, every step of the process from choosing a room size, through securing the reservation, to moving in was pleasant.

Sean K.  |  Online Move In 
Rating:
3.0

Too many rats roaming around

Richard S.  |  Overall Experience 
Rating:
5.0

Above and beyond!!

Albert C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Freeman S.  |  First Impressions 
Rating:
5.0

With they would offer pre-authorized payments

Anita K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yevonne R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnny H.  |  Overall Experience 
Rating:
5.0

This location (Drop off) was oustanding and compassionate about me and their services by going above and beyond!!! However, my pick-up location in Tucson (450 N Freeway) made my move a horrific experience. The assistant Manager (Devin Kirchgatter) need addtional training. He's rude with no understanding or compassion for customers and/or team members. I was extremely disappointed how he even address other uhaul staff at other locations when speaking with them to locate equipment. He actions made me want to cancel my move and just place my belongings in storage. I convinced that he doesn't have a clue to the pressures or emotions that are involved with moving, especially long distance ones. In the past, I've always recommended Uhaul to my family and friends. I'm now revisiting my choices now due to this move experience.

Albert C.  |  First Impressions 
Rating:
5.0

Everyone there was friendly from office mgr to staff. Very helpful taking care of my storage solutions and return of the uhaul. Love the first month free with rental of a uhaul. Very convenient. 👵😀😀😇

Margie F.  |  First Impressions 
Rating:
2.0

I called to rent a second 10x20. The exact unit was discussed. I was told when I rented the 1st 10x20 we had till 10pm. I can only deliver at night. 3/6 went to drop a load - the sliding door was locked. I called and a person was there within 20 minutes. I was told the 10x20 was in front of my other unit - licks were on those doors tho. The rep tried to get me another unit however the only one open had a roll up and a door. The door is not good to get furniture in. Even tho numerous 10x10s were available and my assigned were given to someone else, I had to take the door unit or move into another blog. I had my reservation and all however was given a unit I dont like and can hardly get stuff into. I'm sorry uhaul does not have enough 10x20s, and have more than enough 10x10s - more money. I have gone from very satisfied customer to very displeased. I'm letting everyone kno what happened to me and I'm not recommending uhaul to anyone at this time. I wish I had a 10×20 with 2 roll up doors as my 1st unit has. Thank you for letting me vent. Gary Kattner

gary k.  |  First Impressions 
Rating:
5.0

My 5 star rating says it all, the way we were treated from the general manager that handled our original rental of the storage unit to the staff we dealt with through out were all 5 star.

Paul A.  |  Overall Experience 
Rating:
5.0

It’s been truly a great experience

Emma B.  |  First Impressions 
Rating:
5.0

That Team at that location is awesome and they help me and my family out alot with my mom passing back in March of this year. Mr. Fisher and staff was great. Thank You guys. From the Jackson family!

Sean j.  |  Overall Experience 
Rating:
5.0

We were treated extremely well with friendly smiles and the ease of signing up for our storage compartment.

Paul A.  |  First Impressions 
Rating:
5.0

This worked well for me due to the facilities location. I thought security was great. Never had a problem with anything.

LEONARD G.  |  Overall Experience 
Rating:
4.0

Good

Dyquiel A.  |  First Impressions 
Rating:
5.0

Very nice excellent customer service

edwin a.  |  First Impressions 
Rating:
5.0

Very friendly staff at this location and the entire facility is easy to navigate. I also love the extra security, as I felt my belongings in storage were safe!

Vera B.  |  Overall Experience 
Rating:
5.0

Outstanding staff at this location. Always helpful.

Larry P.  |  First Impressions 
Rating:
4.0

The front desk woman was very helpful and polite, I believe her name was Rachel(??), and she was quick to help me get my storage unit unlocked and ready for me.

Vera B.  |  First Impressions 
Rating:
5.0

My first time driving a u-haul and purchasing storage. Very kind and helpful customer service and very easy process.

courtney a.  |  First Impressions 
Rating:
5.0

Wow! What Great Service

Michael G.  |  First Impressions 
Rating:
5.0

Great staff, friendly and extremely helpful.

E. RIVKAH P.  |  First Impressions 
Rating:
5.0

The management & staff is absolutely Great also keeps the facility very clear & makes you want to store there & rent there Trucks

Hassan T.  |  First Impressions 
Rating:
5.0

Miguel was very friendly and very helpful

Billy B.  |  First Impressions 
No reviews have been submitted for this location.

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