Customer Reviews for U-Haul Moving & Storage of Midway

2152 reviews

4705 W 47th St   Chicago, IL 60632
(E Of Cicero Av)

(773) 767-1797

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(773) 767-1797

4705 W 47th St
Chicago, IL 60632
(E Of Cicero Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

MANAGING operator that holds title of owner was terribly rude to me waited for 10 min for him to come inside to wait on me (camera Verifiable) then when I signed he asked me to please give him an actual signature, who is he to judge my signature also when was the last time the actual owners did a walk through of the storage space area carts have not been washed in months but his black personal vehicle gets bubbled every time im there!!!

JUANITA A. 
Rating:
2.0

The brakes on truck were acceptable. The stopping distance on the truck was horrible.

RICARDO L. 
Rating:
5.0

great staff

AXEL M. 
Rating:
5.0

Quick easy process, thorough and easy drop off with additional pictures to ensure everything was done correctly.

ADAM E. 
Rating:
5.0

The young lady that helped me was awesome!! Very informative and efficient, polite and helpful! She made the experience awesome!

CARMANN M. 
Rating:
5.0

Always have a good experience at this location. Pick up and drop off was a breeze.

Brian S. 
Rating:
5.0

Excelente servicio y buen trato

JUAN C. 
Rating:
5.0

Great experience awesome service thank you

MICHAEL P. 
Rating:
5.0

I was running late and call to extend and the clerk was very rude. I just missed judged my time. I did not recall the name. It was not the one that gave me the truck it was the other worker.

Eddie R. 
Rating:
5.0

Customer did not leave a comment.

Ryan F. 
Rating:
5.0

You are so wonderful

OSWALDO P. 
Rating:
3.0

Customer did not leave a comment.

CHELSEY B. 
Rating:
5.0

Keep up the good work..

VICTOR G. 
Rating:
5.0

Customer did not leave a comment.

PAULA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles r.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kendall A. 
Rating:
5.0

I wouldn't improve anything because you all are already doing everything your suppose to be doing. I absolutely love the friendly, nice welcoming feeling I recieve every time I visit. I am 1 satisfied and happy customer because you all do your work to offer us everything to keep us coming back. I so appreciate all you do. Thank you so much •~♡

MARIA M. 
Rating:
4.0

Customer did not leave a comment.

JOSE N. 
Rating:
5.0

Nothing, I experienced a friendly customer service during check in and check out. Thank you

ROSA E. 
Rating:
5.0

Customer did not leave a comment.

TERESA C. 
Rating:
5.0

Have the truck where the customer asked.

LEON B. 
Rating:
4.0

Customer did not leave a comment.

Molly A. 
Rating:
5.0

Customer did not leave a comment.

Rondell J. 
Rating:
5.0

Very good service all around.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

ANDRZEJ K. 
Rating:
1.0

Make sure the vehicles are maintained. The steering/alignment was a nightmare! Not to mention you need to bleed the brakes on the truck I used. For the rates you charge and your expectations on how the vehicles should be returned, you should in turn do for your customers! We need a safe vehicle, and that truck was NOT!!

MARISOL C. 
Rating:
5.0

The staff was very professional and they helped me while I picked up the trailor and also when I returned the trailor. What confused me is the sign on the door requiring masks due to COVID . In the morning only one out of the three employees I saw were wearing masks. If that's fine please take the signs off the door.

JUAN C. 
Rating:
5.0

Keep up the good work

Felipe G. 
Rating:
5.0

Customer did not leave a comment.

Pauline W. 
Rating:
3.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Customer did not leave a comment.

Jose N. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
3.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

VICTOR C. 
Rating:
5.0

Great accessibility, very big place, well organized, lots of staff, no waiting and nice staff. Thank you very much.

MATTHEW T. 
Rating:
5.0

Customer did not leave a comment.

MARIA S. 
Rating:
5.0

Customer did not leave a comment.

LUIS S. 
Rating:
3.0

Train your employees to follow protocols. The employee never came out to the parking lot to inspect the vehicle before I left the premises. I had to walk back in to notify them that the front fender was damaged. The employee told me we put stickers on the damage but they don't have any more stickers. I said why isn't that documented in the contract? Then when I returned another employee implied that I didn't return the dolly mounted in the truck. The truck was never supplied with a dolly and no employee checked it before I left. I tried the online registry which was a terrible experience. I preregistered on Wednesday for a Friday pick up which your employee failed to tell me they need to contact two friends and an employer which should have been done Wednesday. This was absurd that all this had to be verified when my expectation was it just a quick pick up. I wouldn't recommend U-Haul

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

Michelle M. 
Rating:
4.0

Truck was very dirt on the outside

Saad Bruce S. 
Rating:
5.0

I was very happy and pleased with Maria Menendez customer service she explain to me everything what I needed to know about renting a U-Haul she even got me to buy a hitch for my truck which made my moving much easier she's a blessing thank you Maria Menendez keep up the great work..

JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

Malgorzata S. 
Rating:
5.0

Customer did not leave a comment.

JANETTE J. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
4.0

Customer did not leave a comment.

MELISSA M. 
Rating:
4.0

although u haul called me to change my drop-off location by about 10 miles further, everything was smooth at drop off.

Michael B. 
Rating:
2.0

Cost was high.

EDWARD P. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

MARIBEL A. 
Rating:
5.0

I have rented from from the 4705 west 47th street location a few times plus have my propane tanks filled here all the time. You'll get great service at this location, the people are very friendly, knowledgeable and helpful. The equipment and vehicles are fairly new, very clean and dependable. I have rented a few vans +2 trailers from this location and every single time the process here has been super quick so you can be on your way. I highly recommend this location. Sincerely Rafael.

Rafael E. 
Rating:
1.0

Not charging a whole extra day for being a hour late even though I rented at one location and had to go to a different location even though I rented a week in advance.

JOSE P. 
Rating:
5.0

Great customer service at this location!

ROSA E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Very very nice and helpful

RUSSELL M. 
Rating:
4.0

Very satisfactory & quiet, safe, & friendly

walter o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

I was very impressed with the rep Maria Menendez who helped me and made the process smooth and efficient. She also helped me choose the Insurance Coverage and to understand the need for it. Glad she took the time to explain it to me. The return process was also smooth and with the cold weather, very much appreciated.

GIOVANNI S. 
Rating:
3.0

The engine sounded overworked when the gas was appliedwgile driving. Also the oil change light was on. Vehicle also was not drive ready, like windows cleaned of ice and snow. Maybe asking to much I guess, but the courteous service would have been nice.

MICHAEL A. 
Rating:
1.0

Everything was awful. I truly hope not all locations are the same. From customer service to the equipment, everything was truly unsettling. I'm glad to have received this survey. The van had a major spill in the back. We didn't know it until we started to load up the van. I didn't want my NEW ITEMS to get stained, dirty, or soaked... so I had to grab me oldest rug and place it over the large spill. We of course threw those out to the trash after we concluded the move. When we arrived, we informed the worker about the van being filthy from the back... instead of apologizing they CHARGED US $25!!! We ARE VERY VERY VERY UNHAPPY and upset about this situation. WILL DEFINITELY ADVICE PEOPLE FROM MY LOCAL AREA TO STAY AWAY FROM THIS LOCATION!

BERTHA S. 
Rating:
5.0

The equipment looks like it's brand new. The employees are very helpful and they work fast. This is by far my favorite location.

AXEL M. 
Rating:
5.0

Very helpful

MARCELLA H. 
Rating:
5.0

money was taking off my card with no reason as to why was my only problem.

MARRLAIJAA B. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO P. 
Rating:
5.0

Customer did not leave a comment.

Gracie R. 
Rating:
5.0

Uhaul in the 60632 area is absolutely great. The employees are easy to work with. The space is easily accessible. Nothing but compliments

AXEL M. 
Rating:
4.0

Customer did not leave a comment.

JAVIER G. 
Rating:
5.0

We really appreciated Maria's cheerful demeanor and positive attitude. She was very helpful.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO L. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

Jackson Z. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA O. 
Rating:
1.0

The truck did not have the equipment I ordered on it. Had to wait an hour to get it. The truck was extremely loud! Sounded like the exhaust. The check engine light came on 10 mins into driving

Tymeeshia B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

The workers are so friendly and helpful. I love this place.

LINDA M. 
Rating:
5.0

The rental experience was perfect! The workers were so friendly and helpful. Thank you so much. My move was less stressful because of you.

STEPHANIE E. 
Rating:
1.0

The drive on car transporter that U-Haul indicated would work with our car did not work and we had to return it for the front wheel type. When we exchanged the transporter management was rude and defensive

Milan M. 
Rating:
5.0

Customer did not leave a comment.

LIZETTE R. 
Rating:
3.0

Customer did not leave a comment.

ALEJANDRA S. 
Rating:
5.0

Customer did not leave a comment.

Rick L. 
Rating:
3.0

I never been charge for cleaning fee this is time and this truck was already nasty when I got it and I think it need my money.

EDWARD N. 
Rating:
5.0

Customer did not leave a comment.

Derek L. 
Rating:
5.0

Everything was fine. Only improvement would be to verify picture of vehicle and check the right level of gas.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

Emily D. 
Rating:
5.0

Customer did not leave a comment.

LENNETTE S. 
Rating:
5.0

Customer did not leave a comment.

HEATHER B. 
Rating:
3.0

The truck that I rented was in poor operating condition did not feel safe driving it I was very disappointed

LEHMAN M. 
Rating:
5.0

The employees working that day were awesome. They made sure I was taken care of and were able to adjust the trailor to my needs.

JUAN C. 
Rating:
1.0

Ensure that when a reservation is made they have the vehicle that has been reserved, and not force a customer to have to rent a smaller vehicle and more expensive option. Seems to me that this may be a common and deceptive practice by UHaul.

BENJAMIN H. 
Rating:
4.0

I liked the online check-in service but it wasn't “out the door in 2 minutes” either. But less involved at the counter overall.

Carl U. 
Rating:
5.0

Prompt and good service!!!

PEDRO V. 
Rating:
5.0

Thanks to Maria Menendez I felt so comfortable and she was so helpful and friendly loved her customer service she's the best!

MARIBEL A. 
Rating:
5.0

Customer did not leave a comment.

Victor L. 
Rating:
5.0

Maria Melendez was extremely helpful!

ulysses V. 
Rating:
5.0

Good location good service

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

EDGAR J. 
Rating:
5.0

Customer did not leave a comment.

Alejandro L. 
Rating:
5.0

Customer did not leave a comment.

PABLO G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

SALVADOR E. 
Rating:
5.0

Yes keep the trailers clean

LOCKETT R. 
Rating:
5.0

I had a storage unit there for three years, and No complaints

WILLNETTE B.  |  Overall Experience 
Rating:
1.0

Maria menendez she is the rude person unprofessional person i have ever met or spoke bout doing busines uhaul lost me as a costumer because of her.... will never go back on doing business because she takes everything as a joke if you guys record the calls listen as how she laugh at me for asking question... i rarely do surveys and today i am taking time to let you guys know bout my bad experience.........

Corina O.  |  Overall Experience 
Rating:
5.0

Excellent service, quality and excellent staff. Love it! Reasonable prices.

Maria del Rocio S.  |  Overall Experience 
Rating:
1.0

Horrible!!! The storage space was dirty! And they gave me a key (card) that didn’t work kept saying access denied. Then the worker gave me a code and Thst didn’t work either. She told me it’s ok

Nicole M.  |  First Impressions 
Rating:
3.0

Fine place

Steve M.  |  Overall Experience 
Rating:
5.0

Great customer service

DIANNE L.  |  Overall Experience 
Rating:
4.0

Mgmt. & staff were excellent. The electronic cards don't work, though. The door latch wouldn't fit the lock, but it was fixed immediately, & it works fine. Staff very helpful & very smooth & easy move

walter o.  |  First Impressions 
Rating:
5.0

My experience with u-haul was excellent and I appreciate the help from the staff.

Kenneth W.  |  Overall Experience 
Rating:
2.0

Im never using uhaul again, waaaaaay too many discrepancies from paying extra for overnight, only to have it not work when i needed it, and side door not available when i need it...0%customer service

john h.  |  Overall Experience 
Rating:
3.0

Nothing

Precious B.  |  Overall Experience 
No reviews have been submitted for this location.

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