Customer Reviews for U-Haul Moving & Storage of Midwest City

4407 reviews

7525 SE 29th St   Midwest City, OK 73110
(Across From Tinker Afb)

(405) 732-1152

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(405) 732-1152

7525 SE 29th St
Midwest City, OK 73110
(Across From Tinker Afb)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

LINDON L. 
Rating:
3.0

The vehicle smelled like someone was just smoking in it. The gas level was recorded as 1/2 a tank but when I got in the truck it was on 1/4 tank.

TERRENCE J. 
Rating:
3.0

Customer did not leave a comment.

RHONDA C. 
Rating:
5.0

Customer did not leave a comment.

ALBERT W. 
Rating:
5.0

Customer did not leave a comment.

Spencer V. 
Rating:
3.0

Customer did not leave a comment.

CURTIS W. 
Rating:
1.0

i asked 2 times for a dolly never received it....was told the gas was on 1/8 tank it was empty.....the truck kept stalling out and had a hard time getting it started EVERYTIME I started it....when putting gas in you have to drive it before it will even register...needless to say I picked it up on E and returned it on 1/4 tank

CHRISTINE H. 
Rating:
5.0

Customer did not leave a comment.

TRACY G. 
Rating:
5.0

The staff was awesome.

glenn A. 
Rating:
5.0

Customer did not leave a comment.

Eric T. 
Rating:
1.0

Contacted UHaul yesterday via FB about a rental. I specifically asked if there were additional fees for dropping off in Tulsa, where I'm moving to. They specifically said no. I made the rental and somewhere in the fine print it said I had to return to Midwest City. Not only was I charged the return mileage, I was charged DOUBLE return mileage. I feel I was lied to. I am so angry with UHaul and I hope nobody I know uses them. I wish they were up front with me instead of deceptive. The lady on the phone at the Midwest City UHaul was very polite in saying it didn't matter what I was told.

Steven P. 
Rating:
5.0

In person Staff was very helpful. Unfortunately, the telephone representative was not helpful, she did not have product knowledge and she didn’t listen to exactly what I was needing.

James R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terrance D. 
Rating:
1.0

Customer did not leave a comment.

TAMYIAH W. 
Rating:
5.0

Customer did not leave a comment.

Vernon T. 
Rating:
5.0

Customer did not leave a comment.

Vernon T. 
Rating:
5.0

The guy who waiting on me was courteous and very friendly . He was also very helpful. Thank all of you for a very pleasant rental..

LYNN S. 
Rating:
5.0

Very professional, will return

SAMUEL E. 
Rating:
4.0

Customer did not leave a comment.

Darla L. 
Rating:
4.0

6027 s hight ave Okc ok 73149 the woman serving is so bad I don't know why you hire this person the way she talks shit 🤮 29st Midwest city very nice 👍

QUANG T. 
Rating:
3.0

Customer did not leave a comment.

Riley Y. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

All three employees were friendly and extremely helpful.

Jason C. 
Rating:
4.0

Customer did not leave a comment.

RODNEY P. 
Rating:
5.0

Customer did not leave a comment.

Cynthia T. 
Rating:
5.0

Employees were very friendly and extremely helpful.

Jimmy S. 
Rating:
5.0

Jerry was awesome!! He checked Trailer lights and when discovered they weren't working properly, he fixed it quickly and on the spot. Excellent service.

Stephanie E. 
Rating:
5.0

Customer did not leave a comment.

JULIETT R. 
Rating:
5.0

Customer did not leave a comment.

Leonard S. 
Rating:
5.0

Very nice guy at the front desk . Great customer service .

TERESA F. 
Rating:
5.0

Customer did not leave a comment.

MELVA A. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
4.0

Customer did not leave a comment.

DARLA L. 
Rating:
5.0

A++ service, hands down.

LUIS P. 
Rating:
4.0

Customer did not leave a comment.

Glen J. 
Rating:
4.0

Customer did not leave a comment.

BRET H. 
Rating:
3.0

My main complaint is that we did not know about the after hours self assessment of our vehicle. We had already turned in our keys before we began the assessment, which we only knew about because of a text we got about five minutes after we left with the truck. We were unable to get the location to work on our internet for a while and then we're unable to give accurate pictures or details of the vehicle because we had already turned in our keys. We also had extra charges we were unaware of. Some more communication would have been nice

GARRETT S. 
Rating:
5.0

I get that the price on the side of the trucks is to get people in to the store, but when the rental fees are just as much as the base cost, and then mileage is more than $1/mile, the $19 rental suddenly becomes $100. I'll probably go elsewhere next time.

MATTHEW W. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

BILL S. 
Rating:
5.0

Customer did not leave a comment.

Essence C. 
Rating:
4.0

Lady delivering and picking up U-boxes was excellent. Only complaint is cost, I don't think all the charges are adequately quoted on-line, due to picking up the boxes for delivery to new address. Cost was double what I was expecting, due to cost would probably not use them again but would rent a truck.

Karen V. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHEILA B. 
Rating:
4.0

Customer did not leave a comment.

BRYAN K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

THEODORE R. 
Rating:
5.0

Customer did not leave a comment.

Bret E. 
Rating:
4.0

Customer did not leave a comment.

JERRY L. 
Rating:
4.0

I only have 2 issues. The requests made on the site did not all carry over to the order in the store. I did not get furniture mats as requested. The driver side door handle also stuck and wouldn't always shut.

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
3.0

I dropped off n they were very good about checking in

AMBERNICOLE P. 
Rating:
5.0

I gotta say uhaul has picked up their game !! Brought the trailer , got checked out remotely , got the trailer unhitched and pulled from my truck and never got my hands dirty 😊

LORENZO A. 
Rating:
5.0

Customer did not leave a comment.

Monica W. 
Rating:
5.0

Customer did not leave a comment.

RAEDEL S. 
Rating:
5.0

Customer did not leave a comment.

JEREMY S. 
Rating:
5.0

We are so glad we used uhaul for our move. Would definitely use again. Thank you for all your help.

Laura D. 
Rating:
5.0

Customer did not leave a comment.

SCOTT E. 
Rating:
5.0

Customer did not leave a comment.

DORLETIS C. 
Rating:
1.0

I found a loaded 9mm gun clip in the center console of the van. They told me they would not charge me for the rental because of it but did anyway. I am NOT happy about any of this.

TRINITY G. 
Rating:
3.0

Not enough parking. Not enough employees to help people.

Kathy J. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
4.0

Got what I needed for a decent price with good service. Good job.

Darrel V. 
Rating:
5.0

Rented from here and on a different trip, returned here. Always good service.

Karen P. 
Rating:
5.0

Customer did not leave a comment.

EDWARD F. 
Rating:
5.0

Customer did not leave a comment.

KENISHA D. 
Rating:
5.0

Customer did not leave a comment.

LEONARD S. 
Rating:
5.0

Customer did not leave a comment.

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

Luis P. 
Rating:
5.0

Check out great, check-in excellent could not ask for. Thank you, great job.

FREDRICK B. 
Rating:
3.0

Make sure the phone access is working the place that I was supposed to drop-off had to drive another 20 miles to drop it off in Henryetta.

Clarinda E. 
Rating:
5.0

The customer service and products are excellent. I would say keep doing what you are doing, because its working.

MAURICE C. 
Rating:
5.0

Customer did not leave a comment.

Sally B. 
Rating:
3.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
3.0

The location only had one worker behind the counter at pickup. I had already did everything online but had to wait 30 minutes before I could get my rental. Second I asked him how to return after hours and he said just drop the trailer at the side of the building which I did. He didnt explain that I needed to check it in online to avoid a twenty dollar check in charge.

Alan L. 
Rating:
3.0

Rented 2 trucks for a 210 mile move, nearly $950. Never again!

GLEN B. 
Rating:
4.0

My contract was for a different serial number than I was given.

JUSTIN JAMES S. 
Rating:
5.0

Nothing to mention. Great service. Thank you.

MAURICE C. 
Rating:
3.0

There needs to be more people on the floor. There was only one or no one is n the floor then you're waiting about 10 minutes or longer. Also there should be help to move the seats being adjusted because with I'm really short so I had to move the seat. I had to go back in to see if it was working right. I had to wait about 15 mins for any one else to come from the back. To move the seat for me. The worker was like that with these types of uhauls they get stuck and you couldn't move it. But be side that. The customer service was good. But once I finally got helped it was like an in and out.

jermara M. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

I had to put air in one of the tires, luckily the vehicle had an air censor that prevented an inconvenience. Otherwise the service at this location is excellent service and products.

MAURICE C. 
Rating:
5.0

They are always helpful and I choose this location because of their helpfulness. Thanks for the great customer service.

Nikki S. 
Rating:
5.0

Customer did not leave a comment.

JULIETT R. 
Rating:
5.0

Thank you so much!

CECILIA H. 
Rating:
5.0

Nothing at all at this location, everyone there was friendly and respectful. They took the time to listen and then address my complaint as best as they possibly could. That right there is customer service.

Tony J. 
Rating:
5.0

Customer did not leave a comment.

JANIE M. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
1.0

When a customer calls and emails the manager about a charge discrepancy and two weeks later still haven't heard from him. I provided photos with the charge as to why I shouldn't have been billed extra. Not good customer service at all.

MARKEISHA C. 
Rating:
5.0

Customer did not leave a comment.

Milton L. 
Rating:
4.0

My only complaint is that there was only one person working to check people in/out. There were several customers waiting, but only one U-haul employee to handle them all. Although, he did a pretty good job by himself.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

Dennis A. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
1.0

You would think the vans would be cleaned and wiped down especially while this covid pandemic is going on but my van was dusty and something sticky running down the cup holder. I had to go to my car and get wipes to wipe Y'all van down! Also the guys dont keep up with customers to help next waiting, they do not greet you coming in because they are " soooo busy" but are having unnecessary conversations with each other instead of helping customers! This the second time this has happened to us at this location!!!No one ask if they can help you, they just look at you like toure some kind of exhibit in a zoo! Just plain out rude! People spend alot of money with you guys, i know i do and to be treated like this is unacceptable and unforgiving! Get it together for petes sake! Just sad!!!

VERONICA O. 
Rating:
5.0

Great service! Jacob was exceptional, very helpful and kind. We will definitely refer any friends to come by! Anthony did great as well when we dropped the truck off, you have a great staff there. Thanks again, Erik & Rachael Turberville

RACHAEL T. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY M. 
Rating:
1.0

I van gets 31miles to the gallon I drove 42miles still stoped and put 3gallons worth of gas in the van and was still charged $14 for gas. I'm pissed, won't use this location again

KYRA W. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA B. 
Rating:
4.0

Service front steering and suspension, loose wobbly or out of balance tires made it taxing to drive. With less than 40k miles on equipment it should not be like that Thanks

GLEN B. 
Rating:
5.0

The process was fast and the staff took the time to answer questions. My only feedback is that the parking area is so full with Uhaul trailers that it is difficult to find parking .

TABITHA B. 
Rating:
5.0

Getting in and out of there is a nightmare and there is no parking for customers

Crystal G.  |  Overall Experience 
Rating:
2.0

It was expensive to start out with but you had to raise rate higher within less than 6 months

Terry J.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

terrel L.  |  Overall Experience 
Rating:
1.0

NO ONE ANSWERS THE PHONE, THERE'S USUALLY ONE PERSON AT THE DESK. I'VE STOOD IN LINE WITH UP TO 8 PEOPLE B4 SOMEONE ELSE CAME OUT TO HELP "RELUCTANTLY "!

Tamra C.  |  Overall Experience 
Rating:
3.0

You don't prorate and that sucks. One day left in the month and you pay a full month. Have the storage unit one day into the next month and you pay a full month. NOT an economical way or place to store anything.

MIKE R.  |  Overall Experience 
Rating:
5.0

Both times was a very pleasant experience.

TERESA W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nellie V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney R.  |  Overall Experience 
Rating:
1.0

The lady at the call center was not clear on all of the rental details. I was not told that I had to go to the location to finalize the rental. I was not told that I had to use a certain lock. I was not told that my unit was upstairs. I am not able to navigate stairs very well. After a day of packing, I was very upset to learn that the only remaining unit of the size I rented was upstairs!! I had no choice at that point but to keep the unit. The young man helping me finalize my rental was very helpful.

Nellie V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney S.  |  Overall Experience 
Rating:
4.0

There was no lighting inside the storage unit. That made it very dark and unpleasant.

Craig S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Lakiesha M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lashawna V.  |  First Impressions 
Rating:
5.0

very helpful, friendly and consumer oriented.

David S.  |  First Impressions 
Rating:
3.0

Loved Don! He was always great! People really make the place. But my stuff has always been covered in mice droppings.

Christine S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacob S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keith b.  |  First Impressions 
Rating:
3.0

Other than it being extremely hot and stifling in the building, the main doors to the storage building being difficult and the carts being difficult- it was a great place to help ease my transition

Bobbie P.  |  Overall Experience 
Rating:
5.0

Great service..

Bobbie P.  |  First Impressions 
Rating:
5.0

I like when the people are nice and they were.

Bruce T.  |  Overall Experience 
Rating:
5.0

Your Midwest City Branch was amazing. They went above and beyond what I expected when I arrived. However, I would love to talk to someone about my experience at 2 of your locations in Kansas.

Scott B.  |  First Impressions 
Rating:
5.0

Everyone both in CO and here in Oklahoma have been more than helpful and friendly. I also really appreciated the free month of storage even though I only needed it for a couple of weeks. Thanks U-haul

Joe M.  |  Overall Experience 
Rating:
5.0

The rental went extremely to the tee. Like clock work! Great time

ron b.  |  Overall Experience 
Rating:
5.0

Methena was very nice and knowledgeable.

Thomas B.  |  Overall Experience 
Rating:
5.0

They were very accommodating even going out of their way to ensure they met our needs.

troy r.  |  First Impressions 
Rating:
5.0

Very accomodating, highly recommend.

David P.  |  Overall Experience 
Rating:
5.0

Good place

DONNA F.  |  Overall Experience 
Rating:
5.0

Excellent customer service.

jessica w.  |  Overall Experience 
Rating:
5.0

Excellent service. Timely delivery and pick up of the containers. Would definitelu use again if the need arises.

Gordon W.  |  Overall Experience 
Rating:
5.0

100%

Austin W.  |  Overall Experience 
Rating:
5.0

Great knowledge of program and services

Janice W.  |  Reservation 
Rating:
2.0

My things were chewed up by an animal. I always had to wait 30-40 minutes to talk to anyone. I was almost given late fees when no one would answer the phone for three days.

Renee V.  |  Overall Experience 
No reviews have been submitted for this location.

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