Customer Reviews for U-Haul Moving & Storage of Midwest City

Rating:

5.0

I was very impressed. Only suggestion would be to give a credit for next rental when you return early.

Rating:

5.0

FIX THE LEAKING AIR HOSE ITS A WASTE OF ENERGY AND A SIGN OF POOR BUILDING MAINTENANCE FIRST IIMPRESSION

Rating:

5.0

If it wasn't for Kylie and the service department I would have never considered returning as a customer after the roadside service debacle. Kylie and the service crew came out and made sure my vehicle was properly and safely secured to the care hauler and helped with a jack stand to level off a trailer so I could transfer my items to a truck more easily. Thank you guys for taking care of me and my mother - Kylie, you're awesome!

Rating:

1.0

Truck wasn't have any gas when we got it we had to put gas and they din't give us a refund of our money.

Rating:

5.0

I had never rented a uhaul. Everyone I came in contact with was super nice and helpful from the first call to get information to dropping the vehicle back off. It couldn't of been easier.

Rating:

5.0

Excellent.service.

Rating:

4.0

Have extra help. I had to wait 50 minutes to be waited on.

Rating:

5.0

Very kind and helpful

Rating:

1.0

They gave me a truck very very below E I barely made it to a gas station

Rating:

2.0

More than 4hrs to move because that's what I signed up for and on my receipt it said only 3 hrs were reserved.

Rating:

5.0

there is nothing that needs to be improved.

Rating:

1.0

On Saturday, March 4th I received a text from Uhaul with a confirmation code. On Sunday, March 5th, I received a "thanks for renting with us!" text from Uhaul. But I didn't rent anything from Uhaul.

Rating:

5.0

I ordered on line , got confirmation, went to U-haul Store, got hooked up, made my run, and returned the trailer. Everything was fast and outstanding, The staff were very professional and knowledgeable. I wish all my dealings with other businesses, would go this smoothly! Thank You!

Rating:

5.0

nothing, great experience

Rating:

5.0

More a availability

Rating:

5.0

Great customer service overall. Clean, functional equipment. Timely pickup and drop off. No issues!

Rating:

1.0

I was told by an employee to return the truck by noon on Sunday. When I returned it at 11:45 I was charged for an extra day as the contract time was 10 am. This is very unfair to me as this was the employee's fault for stating 12pm. I need a refund for the extra day.

Rating:

4.0

Need to check the locks for the overhead door. The one on my truck had a bent lock that wouldn't open.

Rating:

5.0

Trailer was not clean inside

Rating:

5.0

Very nice lady there and was very helpful

Rating:

5.0

Nothing

Rating:

5.0

Easy to deal with and helpful

Rating:

5.0

Great service and reliable equipment!

Rating:

5.0

you have done them best your van and the customer service there was very friendly went out and beyond to hive me they best service. Thank You

Rating:

1.0

The manager at the drop off location was not helpful when told that I had been lied to about the rates. She didn't offer to help resolve the problem. Your customer service sucks!!! I will definitely never Haul again and will tell everyone I know about being lied to and misled about rates. If that is a representation of your Haul then Haul is a sorry and dishonest company!!!

Rating:

5.0

The 2 individuals I encountered at this location were both very polite and professional.

Rating:

5.0

make sure to double check the amount of gas on the gauge as I was going to be charged when, in fact, I brought it back with more gas in it than when I picked it up

Rating:

5.0

From time i walked in door i was greeted by friendly and knowledgeable people. The rental was an easy transaction I would highly recommend the Midwest City U-Haul to my friends and family

Rating:

3.0

List how much room is in the cab for comfort on drives for the online process.

Rating:

4.0

Manager was very helpful but likely understaffed. The trailer needed a new safety chain that the maintenance person had trouble replacing as well as trailer wiring that was significantly damaged. Uhaul website needs serious attention, I was unable to establish an online account due to technical issues on multiple occasions. I tried online chat to resolve the issue by filling out the name, phone, email information and detailed description of the issue...Uhail representative acknowledged receipt and we got disconnected....NO attempt by Uhaul to contact me to assist me. What was the purpose of filing out the personal information?

Rating:

5.0

Keep the same people working there

Rating:

5.0

Thanks

Rating:

5.0

They were always friendly and helpful

Rating:

5.0

Use this location frequently and they are fast, friendly and convenient

Rating:

5.0

You good.

Rating:

4.0

Rented tow dolly equipment was not in good working order. Ratchets were rusty. Didn't work properly, security bars for tire strapped didn't lock in place, safety stickers, operational stickers all unreadable or worn off.

Rating:

5.0

Excellent customer service...

Rating:

5.0

Friendly and professional staff, excellent service and they had everything I needed on a same day order…outstanding!!

Rating:

5.0

UHaul is goated. That is all.

Rating:

5.0

have more cargo vans available.

Rating:

5.0

I really appreciate you guys being so nice and professional. Provided super great service and made my moving so much easier. Thank you very much.

Rating:

5.0

This location was quick, efficient and a pleasure to do business! Thanks all at Uhaul!

Rating:

5.0

Easy and quick turn in and helpful staff which was all nice. Truck ran well from VA to OK, so good moving experience.

Rating:

4.0

Ensure trailer tire straps are secured properly, mine came off during transit.

Rating:

5.0

The manager was so helpful. She was knowledgeable on the equipment and on which one I needed. Very helpful in checking out. She was very friendly also. I really appreciated how this transaction went down. Wonderful experience.

Rating:

5.0

Keep up the good work! Thank you!

Rating:

4.0

Need to have trucks with everything in working order for the customer from a leaking window to radio not working properly. And please have every vehicle on full in the gas tank. Mine was on Empty just enough to make it to the gas station and the credit for bringing it back above what was rented for the gas prices the credit should be based on current gas prices.

Rating:

5.0

Super fast and easy return process. You guys are great.

Rating:

3.0

No comment

Rating:

2.0

Though the facility and staff were helpful, your system was down for at least two days, making it impossible to book online or even by phone and when I arrived late afternoon, with a full truck after a difficult moving and driving experience, the check in was excruciatingly tedious and time consuming. I must say that your the MWC manager, Cassie, did EVERYTHING she could to get me into a unit as quickly as possible but your manual booking procedure was a nightmare. It was late in the day, and, even with the month free rent and having to pay the movers by the hour, I would have gone to another facility.

Rating:

5.0

Cassandra was so nice and helpful!

Rating:

5.0

Very knowledgeable staff. Friendly and very helpful!

Rating:

1.0

The 24 hour access was an issue in the beginning that the staff never really helped me resolve. The day I planned on moving I called the store front to make sure the access would work for me as it didn’t the previous time I came before and I stressed the importance of it considering again I was moving out. The access didn’t work and the staff was super unhelpful, the manager especially. It was a series of sarcasm mixed with poor communication on their end that left me dissatisfied

Rating:

1.0

After having my entire house full of stuff stored at this facility for 2 1/2 years. I started moving everything out of storage. Only to find that a colony of mice and rats had taken up residence in everything I own. All of my childrens childhood moments and moments are ruined. EVERYTHING! To include every piece of linen or any cloth of any type that was in a box. All eaten by mice and rats. The unit leaked towards the back. Something that could be seen from the front of a full 26’ unit. I was told, by Scott (said he was the president of marketing over all of uhaul), to claim it on insurance. He also said it was 100% that facilities fault. Because they were using an old 26’ uhaul truck enclosure that had not been properly sealed. There were several opening he saw that he said are normally covered with metal and welded. My unit wasn’t. My great grandmothers quilts from the 20’s and 30’s. ALL 12 of them! Gone! My father in laws pictures with three different standing presidents. His paperwork and certificates from being the head U.S. Marshal in the western district of Oklahoma. How exactly do you put a price on this stuff?! It’s stuff we use to remember special people in our lives. Yet means nothing to Scott, your president of marketing, or anybody else for that matter. So what exactly am I supposed to claim? Hurt feelings? Lack of empathy from uhaul? You have completely changed the dynamic of my family because your inability to do what you do for a living. Now I have to live with it. I will never use another uhaul product as long as I live!

Rating:

2.0

I didn't rent the storage unit for the following reasons: old, dirty, dusty, mold/molded, water stain and a host of other issues. That storage unit should have been removed from the internet long ago because words can't describe the horrible condition of the unit - unable to upload photos. Another concern - why does it take 5 day to receive my refund back on my back card? Uhaul took my money and didn't provide the agreed upon service but I'm required to wait for return of my money. Pictures can and will be provided upon request.

Rating:

5.0

Reasonably priced and convenient.

Rating:

1.0

There are no lights in the unit. No plugs for light's. As much as it cost, it could have at least had some lighting.

Rating:

2.0

Morton sensor lighting in hallways did not stay on when movement detected. No lights in units. If you don't bring your own light it's very hard to see in unit. Security screen monitor for clients/guests above entrance door not working. Dead mice and droppings found in my storage contents. Access card did not work. Mold found on boxes and furniture.

Rating:

4.0

Maybe a small trash can in bldg. And possibly a stickum push light for the room.

Rating:

5.0

The young lady helped us a lot! And William too! Great employees and they went above and beyond for us

Rating:

5.0

Staff helpful and professional!

Rating:

5.0

In person Staff was very helpful. Unfortunately, the telephone representative was not helpful, she did not have product knowledge and she didn’t listen to exactly what I was needing.

Rating:

5.0

Getting in and out of there is a nightmare and there is no parking for customers

Rating:

2.0

It was expensive to start out with but you had to raise rate higher within less than 6 months

Rating:

1.0

NO ONE ANSWERS THE PHONE, THERE'S USUALLY ONE PERSON AT THE DESK. I'VE STOOD IN LINE WITH UP TO 8 PEOPLE B4 SOMEONE ELSE CAME OUT TO HELP "RELUCTANTLY "!

Rating:

3.0

You don't prorate and that sucks. One day left in the month and you pay a full month. Have the storage unit one day into the next month and you pay a full month. NOT an economical way or place to store anything.

Rating:

5.0

Both times was a very pleasant experience.

Rating:

1.0

The lady at the call center was not clear on all of the rental details. I was not told that I had to go to the location to finalize the rental. I was not told that I had to use a certain lock. I was not told that my unit was upstairs. I am not able to navigate stairs very well. After a day of packing, I was very upset to learn that the only remaining unit of the size I rented was upstairs!! I had no choice at that point but to keep the unit. The young man helping me finalize my rental was very helpful.

Rating:

4.0

There was no lighting inside the storage unit. That made it very dark and unpleasant.

Rating:

5.0

very helpful, friendly and consumer oriented.

Rating:

3.0

Loved Don! He was always great! People really make the place. But my stuff has always been covered in mice droppings.

Rating:

3.0

Other than it being extremely hot and stifling in the building, the main doors to the storage building being difficult and the carts being difficult- it was a great place to help ease my transition

Rating:

5.0

Great service..

Rating:

5.0

I like when the people are nice and they were.

Rating:

5.0

Your Midwest City Branch was amazing. They went above and beyond what I expected when I arrived. However, I would love to talk to someone about my experience at 2 of your locations in Kansas.

Rating:

5.0

Everyone both in CO and here in Oklahoma have been more than helpful and friendly. I also really appreciated the free month of storage even though I only needed it for a couple of weeks. Thanks U-haul

Rating:

5.0

The rental went extremely to the tee. Like clock work! Great time

Rating:

5.0

Methena was very nice and knowledgeable.

Rating:

5.0

They were very accommodating even going out of their way to ensure they met our needs.

Rating:

5.0

Very accomodating, highly recommend.

Rating:

5.0

Good place

Rating:

5.0

Excellent customer service.

Rating:

5.0

Excellent service. Timely delivery and pick up of the containers. Would definitelu use again if the need arises.

Rating:

5.0

100%

Rating:

5.0

Great knowledge of program and services

Rating:

2.0

My things were chewed up by an animal. I always had to wait 30-40 minutes to talk to anyone. I was almost given late fees when no one would answer the phone for three days.

Rating:

5.0

Thank you all for care of my personal things. I was very happy with the personal care that was given to my needs and the timely manner that I got my devlier.

Rating:

5.0

Excellent Experience!! The staff handled my needs professionally, quickly and made sure I was 100% satisfied. Above and Beyond the other locations I have been to! Thank You!!!

Rating:

5.0

None.

Rating:

5.0

I used a local office in Shawnee, OK to make arrangements for the U-Boxes. The contact in MWC was friendly, helpful and knowledgeable. I can't recommend U-Haul enough for this kind of storage.

Rating:

5.0

Ubox rental was very convenient for our move across country. Staff was helpful in every way and every time I contacted uhaul. On time safe delivery. Very happy

Rating:

5.0

It was a pleasure dealing with these ladies, they did a great job.

Rating:

5.0

Very flexible and professional. Will use again especially if they offer a military discount.

Rating:

4.0

Very accommodating

Rating:

5.0

Manet was awesome and super friendly. We appreciated her expertise. She explained and executed the delivery of the pods perfectly. We have already recommended you to neighbors.

Rating:

5.0

Got my ubox delivered the next day it arrived at the wearhouse. Staffs were nice and friendly, very accommodating.

Rating:

5.0

Great staff

Rating:

5.0

I actually had my Ubox delivered to my house. They were wonderful. Friendly and on time. When the mover arrive by himself, they also helped him unload. I would highly recommend them.