Customer Reviews for U-Haul Moving & Storage of Midwest City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Midwest City

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Paul C. on

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This is the 2nd time I've used U-Box. Both times, I shipped from Oklahoma to Florida. Everything arrived safely. The first shipment arrived on-time and the 2nd arrived early. Both places, the U-Box delivery team was 5 star.

Jeff H. on

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Nannette D. on

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Service was great, I have no complaints

Angela G. on

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keith t. on

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Some of the best customer service I have received. Especially from Cameron Dean. I would recommend this location to anyone in the Oklahoma City area.

Cayetano M. on

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DAWN G. on

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I have called three times to the office for the manager to call me back and I also left a message with the home-office to have the manager call me regarding my tax exempt status and they charge me tax. The manager never called me back and I never got a credit for the tax I paid towards the other rental.

Julie N. on

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Jeremy B. on

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Essie L. on

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no clearly marked drop off parking spots.

jennifer a. on

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Dana D. on

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Joshua M. on

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Jason J. on

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Very nice facility!

Daisha M. on

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The service was great. We has even came in earlier than planned. Therefore our truck wasn’t ready but they were very quick about everything. Very friendly.

Megan J. on

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Shellie P. on

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Brooke A. on

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Carolyn B. on

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Everett B. on

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All things were outstanding

roy l. on

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helpful and informative

SHIRLEY F. on

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David C. on

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William T. on

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Josh k. on

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Nothing employee was friendly and knows his job and I will recommended to all my friends and family

cynthia l. on

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Scott B. on

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Your Midwest City Branch was amazing. They went above and beyond what I expected when I arrived. However, I would love to talk to someone about my experience at 2 of your locations in Kansas.

Richard A. on

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jamie j. on

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Cheaper rates

Courtney S. on

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Extremely poor customer service, the employee working the front was very rude and he had no answer or explanation for anything that was being asked. But more so shrugged it off like a “who cares” attitude. Saying “sup” when I walked up to the counter. Unprofessional. Overcharged for the gas, had to pay 30 dollars for not even a 8th of gas used. I have been using uhaul for every move Ive had the last few years and this will be the last time. Horrible experience at this location.

Joanne R. on

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Deion H. on

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LASHELL C. on

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John J. on

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Paul P. on

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Ken B. on

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Very good service on renting trailer and excellent service on check in. I wished more businesses gave service like this. Old fashion service, I thought it was gone for good until I came here. Thank you very much Ken Burch.

Kay S. on

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Mark M. on

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Everything was great!

Twaniqua H. on

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Patricia G. on

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If u breakdown faster help broke down on the side of the highway fromis 9 hours with a two year old way too long of a Time.

Phillip E. on

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Wish that u-haul would credit customer for extra gas the same way they charge for additional mileage, insurance and days. Somehow the charges should work both ways.

Steve P. on

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Great experience, very little wait time to check out / in the equipment. Thanks

Nathaniel B. on

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Staff was short handed, checked in online to save time and still had to wait over half an hour. The owner was great and that really made all of the difference in the transaction.

Brenda B. on

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james e. on

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Can it get any better?

Aron F. on

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Mike B. on

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Manager and all employees were very helpful and friendly.

Kirk H. on

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James R. on

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As always, this location is the best! Thanks!!!

Cherie E. on

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Easy Peasy! It was so easy and everyone was so helpful! I was able to rent exactly what I needed for the time I needed it. Thanks to those that work at the Uhaul facility on 29th Street near Tinker Air Force Base in OKC. Making military life one haul easier at a time.

STEPHEN M. on

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I recommend the location only out of convenience. The customer service was OK. In today’s climate I place a tremendous value on my privacy as well as the privacy of my family and loved ones. (Reference-“Secondary Contact”). With that said, the customer service terminals were WAY TOO CLOSE TOGETHER!!! This created a VERY UNCOMFORTABLE atmosphere for me as I was exchanging personal information such as phone numbers, credit card information, drivers license informations etc. LET US BE MORE MINDFUL OF THIS AND IMPLEMENT A MORE RESPECTABLE ENVIRONMENT FOR OUR CLIENTS!

Joe M. on

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Everyone both in CO and here in Oklahoma have been more than helpful and friendly. I also really appreciated the free month of storage even though I only needed it for a couple of weeks. Thanks U-haul

Samuel H. on

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The only issue I had was with the lights on the trailer, the went off and flickered with every bump. Other then that everything was great!

Lee K. on

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We received a call stating we didn't return the appliance dolly which was returned the day after the truck.

Stacie J. on

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Everything went very smoothly dropping off truck and trailer

Laurie R. on

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Hire more people at this facility despite 2 workers they remained calm and professional working with the customer

STEVEN C. on

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Rochelle D. on

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Anthony B. on

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Nicole A. on

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yassmena s. on

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Nothing I think Kelly was very professional and she got us hooked up and on our way in no time thanks

Brianna B. on

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Dave was awesome, quick , & understanding !

Houston D. on

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Truck was not a smooth ride.

Charlie W. on

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Great Service. A very good experience. All the individuals I met with were extremely courteous and helpful in the rental process. They made sure everything was functioning properly before I departed. Will use there service and location again.

James D. on

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Gary L. on

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No problems encountered. Staff was friendly and knowledgeable.

James R. on

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Don Curry and his team always take care of our UHaul rental needs. Top-notch, as always! Thanks, Don!

James M. on

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Very professional. Honestly i wish i took everyone's name down but honestly I don't have to. They make a great team. If you ever need another team member just let me know. Thanks again.

Darren L. on

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Sebastian L. on

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Ramona B. on

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Everytime I've been, I've been treated excellent.

William A. on

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Put an "Enter Here" Sign at the Main (Return) Drive to Help Folks Find the Return Bay Easier - - - (Not for Me, But to Help Others ! Might Mark the (Semi) Delivery Drive too - - - That's where Most Folks turned in - (at least that I saw) - Otherwise - Best U-Haul Shop in the County ! Only Thing I see needs some attention !

Robert G. on

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The cargo roof leaked when it rained and ruined the box containing my wife’s wedding dress

Krystal B. on

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Tami H. on

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chasin t. on

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Owner very knowledgeable and great to work with.

Kory I. on

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When we picked up the 2nd auto transport it was late in the day and close to closing time. Both young men there were less than thrilled to help. Neither helped load it or ask if we needed any help. As a matter of fact the guy with long hair looked at me as he left for the day while I was trying to load the car onto the hauler. Wow. We got 2 trucks and 2 auto transports but sure weren't treated that way.

Paul D. on

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A very friendly staff that goes the extra mile to assist. Don Hurry and his team offer the highest customer satisfaction on a tough moving day. I highly recommend.

sherman M. on

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The setvice was great and Nanette (sp) who delivered the containers and picked them up after loading was fantastic. She took the time to be sure we had everything we needed and some tips to make things go smoothly for us. Couldn't say enough good things about her! The person who delivered and picked up the empties was also helpful and went out if her way to accommodate our circumstances.

STEVE C. on

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As usual no problems at all picking up or dropping back off. Great customer support.

Nyoka M. on

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Be cheaper

Ethan H. on

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Don, the manager, as well as another employee from the night before were both extremely helpful to me. I had a short notice move come up because of the military and they had me hooked up with a trailer very quickly. Don was also very good about ensuring the safety of the setup and such.

ron b. on

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The rental went extremely to the tee. Like clock work! Great time

Etti B. on

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Rebecca T. on

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Guys were helpful, fun and efficient. The pickup truck was very reliable and love the backup camera! The single complaint I have is the truck REEKED of cigarette smoke YUK even though there was a no smoking sign on the window.

jean h. on

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have the workers behind the desk pay more attention to the customers than each other. I felt like I was interrupting something

Hung T. on

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Friendly service and very helpful

Bryan B. on

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These guys are perfect

HERMAN B. on

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Don provided me Great Customer Service. Rented me the right size opened bed 5' x 9' trailer. I had a quick check out and quick check in when I returned the trailer. I had no trouble with the trailer.

Kathryn S. on

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Thank you for the good service. So glad you were there in our direr need.

art t. on

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Customer service was excellent. I had an appointment to have a receiver hitch installed. I didn’t have to wait for my vehicle to be taken back. The installation too as long as was estimated.

willie c. on

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Just need to mention how much I appreciate all the help Mrs Goodwin provided during my rental process. She is extremely professional and should be recognized as an asset for Uhaul.

Karen H. on

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Air out the cab or have no smoking in the cap. Smelted like an ashtray.

otis w. on

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jeff j. on

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Make sure the vehicle don't smell like cigarettes. It was real strong. And we are non smoking, people..

Rodney C. on

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Corey G. on

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William B. on

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Staff was great! Truck was ready (with heating running when I got in!), great phone courtesy, clean showroom. Easy and pleasant return.

STEVE C. on

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Don and staff are excellent people to work with. Rented from this location several times and will continue to do so when I need a trailer or truck.

Carrie G. on

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Customer did not leave a comment.

Ceyon G. on

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Vehicle had cigarette smoke smell. Maybe offer smoking or none smoking.

Chris C. on

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Stacie J. on

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One lady was working, what should of taken 10 min to check in took over an hour. I saw two different men in the yard so I don’t know why she was having to handle everything by herself. Maybe if it was staffed this would be a better rating but for my first experience here it wasn’t good

TONY H. on

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Don and his staff did an excellent job as always.

Thomas B. on

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Methena was very nice and knowledgeable.

Tokeya Y. on

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anthony p. on

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dan f. on

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Extremely helpful in securing our trailer for a move. Nice and professional representative’ assisted in hooking up our trailer.

Gail K. on

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The vehicle had one headlight and an alternate headlight worked if the brights were turned on. We think the springs were shot since it bounced so much at every bump so bad it was rather hard to steer. This van was definitely NOT in as good shape as the van we had two weeks ago.

Kathryn S. on

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Thank you for a job well done

LARRY O. on

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pat r. on

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DENISE LEE F. on

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Fast and friendly service. Great job.

ray m. on

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Dirty truck

troy r. on

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They were very accommodating even going out of their way to ensure they met our needs.

David P. on

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Very accomodating, highly recommend.

DONNA F. on

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Good place

jessica w. on

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Excellent customer service.

Gordon W. on

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Excellent service. Timely delivery and pick up of the containers. Would definitelu use again if the need arises.

Austin W. on

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100%

Janice W. on

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Great knowledge of program and services

Renee V. on

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My things were chewed up by an animal. I always had to wait 30-40 minutes to talk to anyone. I was almost given late fees when no one would answer the phone for three days.

Eeva O. on

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Thank you all for care of my personal things. I was very happy with the personal care that was given to my needs and the timely manner that I got my devlier.

KRISTI O. on

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Excellent Experience!! The staff handled my needs professionally, quickly and made sure I was 100% satisfied. Above and Beyond the other locations I have been to! Thank You!!!

Rodney H. on

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None.

lucinda m. on

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I used a local office in Shawnee, OK to make arrangements for the U-Boxes. The contact in MWC was friendly, helpful and knowledgeable. I can't recommend U-Haul enough for this kind of storage.

Elizabeth K. on

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Ubox rental was very convenient for our move across country. Staff was helpful in every way and every time I contacted uhaul. On time safe delivery. Very happy

Ric W. on

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It was a pleasure dealing with these ladies, they did a great job.

rod d. on

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Very flexible and professional. Will use again especially if they offer a military discount.

DANIELLE W. on

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Very accommodating

Alayna T. on

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Manet was awesome and super friendly. We appreciated her expertise. She explained and executed the delivery of the pods perfectly. We have already recommended you to neighbors.

Trong N. on

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Got my ubox delivered the next day it arrived at the wearhouse. Staffs were nice and friendly, very accommodating.

JAMES C. on

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Great staff

Allison C. on

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I actually had my Ubox delivered to my house. They were wonderful. Friendly and on time. When the mover arrive by himself, they also helped him unload. I would highly recommend them.

Jason S. on

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great experience!