Customer Reviews for U-Haul Moving & Storage of Millbrook

3,045 reviews

5600 Atlantic Ave   Raleigh, NC 27615
(At the intersection of spring forest & Atlantic)

(919) 890-0163

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(919) 890-0163

5600 Atlantic Ave
Raleigh, NC 27615
(At the intersection of spring forest & Atlantic)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lequinta B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Takreemah T. 
Rating:
5.0

I received a phone call two days prior to my rental to let me know that there may not be the total amount of pads and dolly I reserved. When I arrived most of the pads were there and the dolly and cart were available too. Friendly and knowledgeable staff. This U-Haul location is run extremely well!

Susan W. 
Rating:
4.0

Customer did not leave a comment.

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

No improvement needed! Service is excellent, very well run location!

MICHAEL E. 
Rating:
3.0

The person who helped me carry out the process of renting the truck had a bad attitude, he could say something rude, for that reason I will not go to that specific place anymore

david B. 
Rating:
3.0

Rep included coverage in my contract but I waived coverage. Rep should be more attentive to customer's requests.

Osuola A. 
Rating:
5.0

Customer did not leave a comment.

Roger H. 
Rating:
5.0

Very friendly staff!

Warren H. 
Rating:
5.0

The staff was extra helpful and the equipment was clean and well maintained. The reservation was extended twice without a hassle too. I would highly recommend this location and the app.

Donna C. 
Rating:
5.0

Very friendly and helpful. It was a pleasure.

Ovidiu B. 
Rating:
5.0

The 6'x12' enclosed trailer was clean, but the brakes on the trailer did not work, or if they were working, it was so minimal it was not noticeable. I have a lot of experience towing trailers, and whether the brakes are working or not is very noticeable as you add weight to the trailer.

Brandon M. 
Rating:
3.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Greet customers as they walk in even if you are busy. It goes a long way in providing basic customer service especially when the computer crashes or you have trouble navigating the system. This franchise had a good variety of trucks and trailers which was beneficial.

kristen S. 
Rating:
5.0

Customer did not leave a comment.

Barbara C. 
Rating:
5.0

Very clean and professional. U-Haul manager was competent and helpful.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
5.0

Super nice, super helpful, super easy, thank you!

steve F. 
Rating:
4.0

The email I received from Uhaul with a hyperlink to the map location for this store was wrong. It took me to a dropped pin instead of the location. I was going in circles all over North Raleigh. Once I realized what was happening, I typed the address into my GPS and was 12 minutes away from the location. You need to fix the hyperlink.

Anne M. 
Rating:
5.0

Customer did not leave a comment.

Carolyn G. 
Rating:
5.0

The experience was a little frightening. The tire on the back passenger side of the car trailer blew out while on the road driving.

Stephan N. 
Rating:
5.0

Customer did not leave a comment.

Howard O. 
Rating:
5.0

Customer did not leave a comment.

Michelle T. 
Rating:
5.0

Customer did not leave a comment.

Shaquasia H. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

lesvia R. 
Rating:
5.0

Customer did not leave a comment.

Spencer B. 
Rating:
5.0

Customer did not leave a comment.

aj B. 
Rating:
3.0

Before the customer pay please train the service associate to ask the customer how they would like to pay? ie debit card or credit card.

Carl M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Jacob V. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY B. 
Rating:
5.0

Customer did not leave a comment.

Lynne M. 
Rating:
5.0

Customer did not leave a comment.

Meagan W. 
Rating:
4.0

Customer did not leave a comment.

Tyrone L. 
Rating:
5.0

The Ladies that work in there are Amazing. My Dad and I got our trailer stuck at the gas station across the street. Emily The Manager and The Nice Lady from New York both walked across the street to help us

cal H. 
Rating:
5.0

Emily The Manager was Amazing. The other lady (She was from New York) was also Amazing. My Dad and I got the trailer stuck @ The Gas Station across the street and both of those ladies WALKED Across the Street To The Rescue

cal H. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Norman J. 
Rating:
5.0

Customer did not leave a comment.

Hassan E. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
4.0

Customer did not leave a comment.

louise G. 
Rating:
5.0

Customer did not leave a comment.

Eric c H. 
Rating:
5.0

I will use this location each time I need a uhaul.

Dara M. 
Rating:
5.0

The agent was polite and expedient . Help us in every way . We appreciate all she did for us.

Gloria E. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Everything was top- rate! No improvement needed.

JOANNE S. 
Rating:
5.0

Customer did not leave a comment.

Farris B. 
Rating:
5.0

Customer did not leave a comment.

johnathan G. 
Rating:
4.0

Customer did not leave a comment.

Wendy A. 
Rating:
5.0

App to Check in the trailer upon return SUCKS!!!! Spent 45 minutes trying to get the app to work. Gave up and called the location to confirm return.

CHRIS F. 
Rating:
5.0

Customer did not leave a comment.

Nevin F. 
Rating:
5.0

I would like to see Unlimited Mileage. When moving you have time make many trips and rushing to get done , not giving over mileage and get truck back in tine

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Lorena V. 
Rating:
5.0

I'm not sure! Everyone was excellent!

Patsy K. 
Rating:
4.0

Fast and friendly service

Carlos D. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Everything was great!!!

Thomas P. 
Rating:
5.0

Staff was very friendly and helpful.

Bobby S. 
Rating:
5.0

Every aspect of this transaction was excellent.

Patrick N. 
Rating:
5.0

Customer did not leave a comment.

Mara B. 
Rating:
5.0

Customer did not leave a comment.

Robert Q. 
Rating:
4.0

My only issue came when i went to return the equipment after hours. The app, website, and mobile website were all not working. The only way to get through it was to answer the question as "yes" that the equipment was not clean for another family incurring a $15 charge. I tried for 45 minutes while waiting on hold with customer service and no one ever answered.

WILLIAM K. 
Rating:
3.0

U haul needs to eliminate the manual "validate renter" portion of the rental process. With today's technology, facial recognition and OCR to pull a driver's license number, it is utterly ridiculous that as a renter, I have to literally stand in the parking lot staring at my phone waiting for some busy UHaul employee in the cloud to verify who I am. No online business I've ever worked with does this.

Samuel T. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

They do great at my Uhaul location. Personal interaction at pick up and drop off was exceptional. Outstanding!

Brandon E. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
3.0

The mobile app is a catastrophe. This is the second time I've rented a U-Haul van and the mobile app cost me thirty minutes of rental window because it claims that the network keeps becoming unavailable. In addition to that, the app just quit on me this time and told me to go inside where I had to wait in line to finish my rental. That defeats the purpose of having online check-in and the cost I'm paying isn't worth my time for the access of a rental vehicle if I'm losing half an hour from a two hour rental.

Adrian M. 
Rating:
5.0

Customer did not leave a comment.

Jeanne G. 
Rating:
4.0

So the staff at this location are EXCELLENT! Seriously! They provided crisp, clear instructions set easily understandable expectations for fuel and return. The return team was efficient and pleasant as well. My only issue is the complete lack of dollies. This location did not have any dollies. Moving appliances without dollies is a challenge.

Merl S. 
Rating:
4.0

Customer did not leave a comment.

Shawn A. 
Rating:
5.0

Customer did not leave a comment.

Tori J. 
Rating:
1.0

Please see the videos I emailed to you about this. This van was absolutely filthy! Dog hair all over the seats. The driver seat was so filthy, you can see dirt flying off of it in the video. Just disgusting. We were told they had no vacuums at the location and that vehicles were never cleaned. Unacceptable

Staci H. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
3.0

The check engine light was on in the van I rented. The customer service was excellent though!

George S. 
Rating:
1.0

Tell people that book in advance that they might have to drive out of their town that they chose to pick the truck. Lived in Angier NC and had to pick up in Releigh instead of fuquay for me.

KATHLEEN M. 
Rating:
4.0

Customer did not leave a comment.

Wendy C. 
Rating:
3.0

Thank you for all your help

Ana I. 
Rating:
5.0

Customer did not leave a comment.

Sabrina M. 
Rating:
5.0

Customer did not leave a comment.

Gregory Y. 
Rating:
5.0

Very easy reservation process. Friendly, knowledgeable staff. Pick up and drop off process quick and efficient. Will definitely use this location in the future

James H. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
5.0

Excellent customer care

Beverly S. 
Rating:
3.0

So like the appliance dolly not being available was an issue from the jump. I'd have hired movers. Sorry, I think that sucked more than you know.

Derek M. 
Rating:
5.0

The staff is very friendly and helpful 🙂. My experience was great honestly speaking.

Jovan V. 
Rating:
5.0

Great service, and everything went as hoped.

Sara H. 
Rating:
5.0

Customer did not leave a comment.

bryan H. 
Rating:
5.0

Nothing to improve. Deanna was super nice and customer service was on point, she was answering phones and checking out like she can do it with her eyes close. Excellent customer service

Larnessa G. 
Rating:
5.0

The brakes on the truck that i was rented were a little spongy but I did inform the counter person and they seemed appreciative of the information. Thanks guys!

Ahrian C. 
Rating:
5.0

Customer did not leave a comment.

Franklin G. 
Rating:
5.0

Customer did not leave a comment.

Leonard T. 
Rating:
5.0

Make sure blankets are dry

Richard I. 
Rating:
4.0

The staffer I worked with during my return was excellent.

michael A. 
Rating:
4.0

Greeted upon equipment return by a friendly and helpful associate. Return process was efficient and easy.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Luis F. 
Rating:
3.0

Customer did not leave a comment.

Shakiera F.  |  First Impressions 
Rating:
5.0

None

thomas a.  |  Overall Experience 
Rating:
3.0

Checking in online was a very prolonged process, and when I finally got access to my storage unit, the lock wasn't included. So, I had to drive back to the office, wait 20 minutes in line, receive the lock, and go back.

Trevor P.  |  Online Move In 
Rating:
5.0

Deana was tremendously helpful made life easy and simple and also helped save money. She literally makes me want to rent or move just so I can deal with her very nice self and super nice attitude. Very much appreciated.

Mike B.  |  First Impressions 
Rating:
5.0

Deanna at Atlantic location was very friendly and helpful! She deserves to be owner/Manager

CASSANDRA R.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

nikki f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maritza H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Whitney P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

reginald b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shante R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FELICIA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KADISHA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HADIE K.  |  First Impressions 
Rating:
5.0

Super friendly and knowledgeable staff

nancy r.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Steven L.  |  Overall Experience 
Rating:
5.0

Very well maintained and clean; most satisfactory. Staff very helpful and pleasant.

Cora S.  |  Overall Experience 
Rating:
5.0

Staff very professional and helpful

Flora G.  |  Overall Experience 
Rating:
5.0

Thank you for your service, and Happy New Year!!!

althea F.  |  Overall Experience 
Rating:
4.0

Easy directions and instructions regarding the location/ access to appropriate unit.

Aaron W.  |  First Impressions 
Rating:
5.0

Everyone I dealt with was super friendly and helpful it was a very positive experience!

Steven L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Yannick A.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Sarah F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brittney A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alfred G.  |  Overall Experience 
Rating:
5.0

I am very pleased with the service

Maria B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cora S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LESTINE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carl D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jared P.  |  Overall Experience 
Rating:
1.0

The staff will never answer the phone. Constantly had issues with the gate, with only the general customer service line to help because no staff would be present. Had issues cancelling my storage because they would never get back to me, even when reaching out during business hours. Mistakes were also made while writing the contract. We were directed to the wrong storage, which luckily didn't cause major issues, considering nobody would have known it was our stuff. Horribly, horribly managed.

Kelian G.  |  Overall Experience 
Rating:
5.0

Great!

Kourtney S.  |  First Impressions 
Rating:
5.0

Buen trato.

Juan P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicole J.  |  Online Move In 
Rating:
1.0

Had roaches crawling everywhere!! I was not happy at all and canceled the storage rental.

Ebonee M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jessie J.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

LEIA B.  |  Overall Experience 
Rating:
3.0

staff was overworked and therefore too busy to be helpful. Storage facility was adequate.

John D.  |  Overall Experience 
Rating:
4.0

Overall good experience. Facility entry was not explained well but is an easy process.

Alfred G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph P.  |  First Impressions 
Rating:
4.0

Front office staff was not the best, but the storage facility was very well maintained. The man working the storage units was very kind and helpful. He was always attentive and keeping things clean and tidy. I wish he worked the front office.

Kelley D.  |  Overall Experience 
Rating:
4.0

The facility is above average in maintenance and cleanliness. Storage staff were friendly and helpful. Front desk staff were not as helpful - but once we figured out to ask the right questions to get checked in, this was an easy move. Wish front desk staff were more helpful; especially since this was our first time at any storage and we weren't clear on how to get checked in and assigned a unit. Front counter should make sure customers know the basics and not just assume everyone has done this before and often.

Kelley D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Catherine S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hannah R.  |  Overall Experience 
Rating:
4.0

The man on duty was way over worked. He sure could have used some help. There were 6 customers in front of me when I came in. When I left 40 minutes later, there must have been a dozen.

John D.  |  First Impressions 
Rating:
2.0

Supposed to be climate controlled, but it was nearly 90 degrees

Jasmine G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

amy c.  |  First Impressions 
Rating:
1.0

door entry pad was open so I never moved in. Sat on hold with customer service and I go assigned a rental at a different location, but that one never gave me a unit number. I am extremely disappointed with uhaul storage.

Hunter W.  |  Online Move In 
Rating:
5.0

Great customer service, friendly, and always willing to help! Thanks again and if I ever need a storage unit I will definitely come back to them!

Ashley H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARISA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin C.  |  Overall Experience 
Rating:
5.0

I didn’t need U-hauls service for very long, but when I did need help I got excellent assistance except for One time! The gentlemen I spoke to made me feel I was a bother to him. I did call him on it, he put me on hold, I thought he was going to leave there for a while, but he came back and thank goodness my needs were met with professionalism and respect!!!!

elizabeth r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terence Y.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Nonyamycele R.  |  Overall Experience 
Rating:
5.0

Very satisfied with the service

Jabal Un N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOYCE S.  |  Overall Experience 
Rating:
5.0

The manager was very knowledgeable, helpful and prompt, well done!!

TAWANNA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAFAEL L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HUNTER B.  |  First Impressions 
Rating:
4.0

Lock was not in unit, not enough dollies available

WARREN L.  |  Online Move In 
Rating:
5.0

Very helpful & kind. Knowledgeable!

sherry r.  |  First Impressions 
Rating:
2.0

Access to facility, where it was, how to use, was not clearly explained to me at all. I had never used a U-haul storage facility, not at Millbrook or any other. The young man, who was friendly enough, originally told me, the lock and such should be inside my unit, when I had not even been assigned a unit yet. After he took all my info again, which most I had given online, he said he had “checked me in” and gave me my paperwork and told me I could go in through “either door”. I had no idea where “either door was, where the facility was, and he was too busy to explain further. After finally finding my way, I go in and alarms sound when trying to access my unit. I go back to a very long line trying to “get to” this only person in the shop, which is about to close in an hour. I had already wasted an hour just trying to get to my storage unit!! So I just say to him, “alarm goes off every time I try to get into my unit”, and he explains that “I have to check in” before going in to either door, which he had told me earlier that he had checked me in. It was confusing. When I went back another customer had experienced the same confusion, having to go back and clarify. Uhaul clearly needs more help at this facility during their office hours to help their customers navigate, especially their first-time customers, and to help the long lines!!

Anne W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlene C.  |  Overall Experience 
Rating:
5.0

Very pleased.

Denise S.  |  First Impressions 
Rating:
5.0

Excellent service, professional staff, and extremely clean! Thanks!

Alvin G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARQUITA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tommy R.  |  Overall Experience 
Rating:
4.0

The customer service agent should be able to work the customer to the storage area , so that one does not have to spend too much time looking for your unit.

Angela M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TONNIEADAMS B.  |  Overall Experience 
Rating:
1.0

Terrible service.

Jeremiah W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carstella M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jabal Un N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolanda B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dorothy b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jesenia f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charma B.  |  First Impressions 
Rating:
3.0

The first trip to the on-site at Atlantic took about two hours of waiting as the young lady didn’t know how to complete my requests. Very frustrating so I left and took care of it online. She was pleasant but very distracted with everything else going on and not handling the person in front of her. Other people walked out, too. She tried but just didn’t help much.

Elizabeth P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

boyd u.  |  First Impressions 
Rating:
3.0

Storage was small didn’t seem to be the correct size of what it was supposed to be

Latonya M.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Deffany S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

OJaysin C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

chrystal b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brett H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chapman C.  |  First Impressions 
Rating:
5.0

Beautiful new facility.

EMMETT H.  |  First Impressions 
Rating:
5.0

Great customer service!

Roxanne H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Hardy T.  |  Overall Experience 
Rating:
4.0

Kamesha Campbell made my experience above average. If it weren’t for her, I probably would have rated the experience average. She went above and beyond to try and keep things running smoothly while she had five guests in the store and she was the only one working. She was able to help two guests at once and did it quite effectively despite one rude customer who was slowing things down.

Jesse J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Matthew T.  |  Online Move In 
Rating:
5.0

Everything was great. Renting the Uhaul I had a computer mix up on drop off date but it was quickly fixed. The the move in to the storage from talking to the reservation personnel to the storage location personnel was excellent service was smooth. Loved my experience

SHARON C.  |  First Impressions 
Rating:
5.0

Yolanda was awesome and very pleasant.

FORESA W.  |  First Impressions 
Rating:
1.0

Rude workers and the staff is very disrespectful

Malik R.  |  Overall Experience 
Rating:
5.0

Fast Friendly and Super easy thank you

Lance W.  |  Overall Experience 
Rating:
5.0

Staff were very quick / competent / nice.

Michael C.  |  Overall Experience 
Rating: