Customer Reviews for U-Haul Moving & Storage of Millbrook

2504 reviews

5600 Atlantic Ave   Raleigh, NC 27615
(At the intersection of spring forest & Atlantic)

(919) 890-0163

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(919) 890-0163

5600 Atlantic Ave
Raleigh, NC 27615
(At the intersection of spring forest & Atlantic)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The lot entry is confusing as to where to go to get initial service. It looks like every place is for drop off .

David E. 
Rating:
3.0

No enthusiasm from the manager to make a customer feel welcome but knew her job and did it well.

Steve M. 
Rating:
3.0

My self check in storage did not have a key and lock inside the unit as it was supposed ti

Elana S. 
Rating:
5.0

They were professional polite and very informative It was an excellent experience they should be commend for outstanding service.

LOREN M. 
Rating:
5.0

Customer service was very good. Thanks!

Stephen S. 
Rating:
5.0

The online check in process was confusing and I could never get my account to work. I think some explanation of this beforehand could have prevented some of this frustration.

JONATHAN K. 
Rating:
5.0

Customer did not leave a comment.

SCOTT P. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
4.0

The customer service agent should be able to work the customer to the storage area , so that one does not have to spend too much time looking for your unit.

Angela M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin C. 
Rating:
3.0

Sent me to pick up at a location that was 10 miles out of the way and did not have any trucks. I spent about an hour running around town in heavy traffic to find a truck. Very unorganized, need a new system.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S.  |  First Impressions 
Rating:
4.0

I entered the wrong mileage when I picked up the cargo van. I would like to get this fixed.

David L. 
Rating:
5.0

Customer did not leave a comment.

ANGELINE M. 
Rating:
5.0

Customer did not leave a comment.

JOSE T. 
Rating:
3.0

There was no one in the building when I got there, yet it was open. As I was calling the phone number from inside the building, someone finally showed up and asked it I'd set up for remote pick up or person-to-person. I didn't recall being asked that when I made the reservation online. She kind of rolled her eyes and was not very helpful nor courteous. I felt like she was inconvenienced by my lack of UHaul procedure knowledge. I didn't like that very much.

KATHLEEN D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
4.0

Customer did not leave a comment.

Gabriel A. 
Rating:
4.0

There only appeared to be one person trying to help everyone. Once he was able to assist me, it was quick and easy.

Dawn K. 
Rating:
5.0

Customer did not leave a comment.

SANTHOSH B. 
Rating:
1.0

I paid for a utility dolly and furniture pads both of which were not in the truck. I would like a refund.

William R. 
Rating:
5.0

Great location, great customer service . The vehicle was very clean and full of gas. Will definitely go back to this location for any of my moving need.

Angela C. 
Rating:
5.0

Everything was good

LARRAINE B. 
Rating:
1.0

The van have a bad smell and back wheel need fix because it's keep showing warnings on the dashboard At the drop off time Customer service was wired and she don't want to talk to anyone I asked about my recipet she didn't accept to run one for me she said you will receive it as email I received the wrong charge They charge me more I called her and she told me she will fix it but nothing happened I stop by the store again to check with her but she was super upset and she told i don't have time for you I will do it on the end of the day But again nothing happened she didn't fix it so I'm really don't know what to do And I almost rented from U haul every week because i work on moving.

AISSAR A. 
Rating:
4.0

Customer did not leave a comment.

Kurt H. 
Rating:
5.0

Customer did not leave a comment.

LUKESHA W. 
Rating:
5.0

Nothing to improve. Service and vehicle were great.

John M. 
Rating:
5.0

Customer did not leave a comment.

Philip L. 
Rating:
4.0

Customer did not leave a comment.

Margaret D. 
Rating:
5.0

Customer did not leave a comment.

DIMITAR B. 
Rating:
5.0

Customer did not leave a comment.

SOGUI S. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
4.0

Customer did not leave a comment.

Tiffany K. 
Rating:
3.0

More help!

MARGARETK V. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN M. 
Rating:
5.0

This was the best experience I've ever had using Uhaul rentals throughout my years of using Uhaul. Ernest Hymond was the most professional, courteous and attentive representative I've ever come across. To ensure that there was no wait he multitasked to ensure everyone received excellent service. Greet representation of the company.

YOLANDA D. 
Rating:
3.0

After returning my vehicle, I was charged an additional $12.17. When I called and asked what the charges were for, I was told my estimated miles were 4 miles less than the actual miles. That difference (@.59/mile) should have amounted to $2.36...not 12.17. When I asked what the difference was, I was told I was being charged for gas. When I told them I purchased gas and the fuel needle was exactly where it was when I took the vehicle out, I was asked if I had a photo of where the needle was. What???? I wasn't told I had to take a picture of the needle position! Do you have a picture of where the needle was when I took it out??? If you do, then it would show the needle DIDN'T MOVE!!! I have contacted my bank and told them I am disputing the entire charge. I WILL NEVER USE THIS LOCATION AGAIN....are you trying to cheat me out of additional money??? My initial charge of $29.80 became $42 with these bogus additional charges!!!

Gregory J. 
Rating:
5.0

Customer did not leave a comment.

BEN M. 
Rating:
5.0

Easy and quick pickup and return process! Highly recommend.

JOHN T. 
Rating:
3.0

6 hours of usage for 120$? I remember when you all used to be the cheap option...

Parker M. 
Rating:
5.0

Despite not having the vehicle I had requested, the staff quickly resolved the situation and had me on my way with no delay whatsoever. Fantastic job. Thank you!!

TODD D. 
Rating:
5.0

Customer did not leave a comment.

Latisha A. 
Rating:
5.0

Customer did not leave a comment.

ADRIANA P. 
Rating:
3.0

I was charged a 138.00 for a local move of 15 miles picked up truck at 11:00 am returned it at 7pm the same day.

Brenda R. 
Rating:
1.0

Trailer I reserved was not at the location and I had to go to another location it would have been nice to be told this prior to arrival. Very annoying

JORDANALEXANDRA C. 
Rating:
4.0

Customer did not leave a comment.

TONNIEADAMS B.  |  Overall Experience 
Rating:
1.0

Terrible service.

Jeremiah W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carstella M.  |  Online Move In 
Rating:
3.0

I was charged a $25 cleaning fee and I do not understand why.

BENJAMIN W. 
Rating:
5.0

Customer did not leave a comment.

Joan S. 
Rating:
5.0

Service was great, experience was great and over all everything went well. Truck had 133k in mileage which seemed quite old. Thanks for the service!

Michael N. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN M. 
Rating:
5.0

Customer did not leave a comment.

Morgan D. 
Rating:
5.0

Customer did not leave a comment.

Jabal Un N.  |  First Impressions 
Rating:
5.0

My only issue is that each time I rent from here, something is wrong with the final bill. With this rental, I was charged $30 or gas refill when I returned the truck with the gas level at exactly where the gauge was when I picked it up. I always have to look closely at the bill as something has been wrong both times. Last time, the mileage was incorrect and I was greatly overcharged. I had to call to explain today and thankfully I did the check out through the app where I had to take a pic of the gas gauge when I picked the vehicle up. No disputing that. Not happy with the bill being wrong both times.

Staci I. 
Rating:
2.0

Provide the correct vehicle: Truck reserved vs truck provided did not match. Both mileage out and gas level in truck did NOT match paperwork - we learned upon check-in we were given larger truck 20' instead of 15' (as requested). Also had no info when questioned about capacity of fuel tank or how many miles per gallon could be expected —- so 1/3 tank full is useless for planning the trip.

Robert J. 
Rating:
5.0

Truck met needs and staff was very friendly and helpful.

Cledus B. 
Rating:
5.0

Give people more specific information on the after hours check in proceess. That you have to do it from the location as it doesn't work if you wait to get home after you dropped it off and you will be hit with more charges if you don't. That is what happened to me and it made me unhappy. That log in and check in process could me made easier like a link from a message text.

STEPHEN W. 
Rating:
4.0

Customer did not leave a comment.

Cindy M. 
Rating:
5.0

I very excellent customer service

VERNITA H. 
Rating:
5.0

Very friendly and professional.

Jeffrey S. 
Rating:
5.0

Very friendly and professional.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Very helpful employees. The 24/7 mobile option was wonderful! Just use your smartphone and you've got your UHaul anytime! Made moving pleasant!

Deirdre B. 
Rating:
5.0

Customer did not leave a comment.

Yolanda B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Better customer service at the front desk. Employees were very aggressive an won't paying attention to the task.

JAAZVION S. 
Rating:
4.0

System must be extrememly slow. Waited almost an hour behind 5 others and one person was there for just a few boxes. I do not know how long the first person was there but almost never finished while I waited.

HARRY G. 
Rating:
5.0

Great experience picking up not dropping off!

Gary M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
3.0

Truck smelled like sweat and cigarettes. Took 25 minutes to get the truck keys because there was an “error” with our first contract. Equipment that was GUARANTEED, was not there.

LAURA R. 
Rating:
5.0

The staff was excellent, very helpful and prompt; they deserve raises. The vehicle needs servicing badly - the steering was so loose it was borderline dangerous.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

DENNIS W. 
Rating:
5.0

Kamesha the manager has great customer service and deserves a raise. Also the location off of capital I believe he has the voice of a doctor and very great customer service.

ASHLEY D. 
Rating:
3.0

Customer did not leave a comment.

LEO J. 
Rating:
5.0

This was a very good experience. All went as it should.

James P. 
Rating:
2.0

We did not rent from them because they did not have a truck available for one way. The guy tried but your system takes too long for anyone to answer. After we left I got a text to inspect my local rental and someone else's receipt. Doubt I will rent from you again

SHAMERE J. 
Rating:
4.0

Customer did not leave a comment.

LARRY F. 
Rating:
5.0

Customer did not leave a comment.

Christian M. 
Rating:
3.0

Customer did not leave a comment.

CHARLIE C. 
Rating:
4.0

Very easy drop off.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

ALVIN C. 
Rating:
5.0

Customer did not leave a comment.

DENNIS W. 
Rating:
5.0

Nothing - Easy easy online application and registration, easy pick up, and easy turn in at a reasonable price.

Stanley C. 
Rating:
5.0

Customer did not leave a comment.

Kayla T. 
Rating:
5.0

Customer did not leave a comment.

EDWIN C. 
Rating:
5.0

NA

YVONNEDA J. 
Rating:
5.0

Customer did not leave a comment.

TYM E. 
Rating:
5.0

Thank you

MONIQUE J. 
Rating:
3.0

Kamesha was helpful and efficient and had me on my way and on task in short order on both pickup and return. I am always annoyed by the dolly or pads or whatever add-on I haven't asked for zip-tied inside the door of the cargo area, taking up space I paid for and generally getting in the way throughout my use of the equipment. Maybe next time I will remember to ask for it to be removed before I drive away, or better yet, maybe someone won't put it there in the first place.

Anthony G. 
Rating:
5.0

Good service

RODRIGO V. 
Rating:
5.0

Great Customer service

ONIA R. 
Rating:
4.0

Customer did not leave a comment.

RONNIE G. 
Rating:
5.0

Customer did not leave a comment.

Katrice D. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
2.0

Customer service!! I am very disappointed to say that this was the worst experience for my first time using UHaul. The gentleman that was a viable to help did not have a very friendly attitude and showed frustration with no hesitation. I was not pleased at all with this experience.

Jessica B. 
Rating:
1.0

No one that I've dealt with via the phone or the staff at the location advised me that if I had returned the truck to the same location then I would have saved close to a $100. Knowing that I taking the uhaul not that far away

ALI A. 
Rating:
5.0

Customer did not leave a comment.

Marcia S. 
Rating:
5.0

Customer did not leave a comment.

dorothy b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEFFANIE M. 
Rating:
5.0

So easy snd convient..

JAMES R. 
Rating:
1.0

This location change me $20 after hours fees for dropping off the rental truck one day before the due time even though I was unable to access my online account to do the process. The store employee is interested in collecting extra fees.

AYMAN H. 
Rating:
5.0

I was very pleased with the entire process. Pickup and drop off was quick and efficient. I would definitely use this location again.

Ladonna B. 
Rating:
4.0

Customer did not leave a comment.

MARKCHRISTIAN N. 
Rating:
5.0

Customer did not leave a comment.

ERIKA G. 
Rating:
5.0

Customer did not leave a comment.

jesenia f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charma B.  |  First Impressions 
Rating:
3.0

The first trip to the on-site at Atlantic took about two hours of waiting as the young lady didn’t know how to complete my requests. Very frustrating so I left and took care of it online. She was pleasant but very distracted with everything else going on and not handling the person in front of her. Other people walked out, too. She tried but just didn’t help much.

Elizabeth P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

boyd u.  |  First Impressions 
Rating:
3.0

Storage was small didn’t seem to be the correct size of what it was supposed to be

Latonya M.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Deffany S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

OJaysin C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

chrystal b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brett H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chapman C.  |  First Impressions 
Rating:
5.0

Beautiful new facility.

EMMETT H.  |  First Impressions 
Rating:
5.0

Great customer service!

Roxanne H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Hardy T.  |  Overall Experience 
Rating:
4.0

Kamesha Campbell made my experience above average. If it weren’t for her, I probably would have rated the experience average. She went above and beyond to try and keep things running smoothly while she had five guests in the store and she was the only one working. She was able to help two guests at once and did it quite effectively despite one rude customer who was slowing things down.

Jesse J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Matthew T.  |  Online Move In 
Rating:
5.0

Everything was great. Renting the Uhaul I had a computer mix up on drop off date but it was quickly fixed. The the move in to the storage from talking to the reservation personnel to the storage location personnel was excellent service was smooth. Loved my experience

SHARON C.  |  First Impressions 
Rating:
5.0

Yolanda was awesome and very pleasant.

FORESA W.  |  First Impressions 
Rating:
1.0

Rude workers and the staff is very disrespectful

Malik R.  |  Overall Experience 
Rating:
5.0

Fast Friendly and Super easy thank you

Lance W.  |  Overall Experience 
Rating:
5.0

Staff were very quick / competent / nice.

Michael C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roslyn p.  |  Overall Experience 
Rating:
5.0

Mom needed skilled-nursing after a fall. EVERYONE at Atlantic Ave was patient & supportive as we moved stuff from indep. living & storing a lot in the short-term. They offer CALM amidst the chaos.

Ruth M.  |  First Impressions 
Rating:
4.0

It was good

Milton H.  |  Overall Experience 
Rating:
1.0

After going to pickup reserved truck I was told to go to another location. I purchased both insurances and had to pay out of pocket for a tow that was in total 10 feet (extra $400)! and fee to clean!

jennifer c.  |  First Impressions 
Rating:
5.0

Great service

Devin S.  |  First Impressions 
Rating:
5.0

Clean storage unit with easy access to it. The staff was very nice and accommodating. I liked that I got to pick the size I wanted for my free monthly rental. I would use Uhaul again for my storage.

Thomas D.  |  Overall Experience 
Rating:
5.0

The Manager is kind, knowledgable and very helpful throughout the year that I utilized the facility.

RONDA D.  |  Overall Experience 
Rating:
4.0

No comment

Terrell H.  |  Overall Experience 
Rating:
5.0

So far, we like this facility. It feels clean and secure, and the staff very friendly.

shaquana k.  |  First Impressions 
Rating:
5.0

Super friendly and helpful staff. Thank you!

Anna M.  |  Overall Experience 
Rating:
5.0

The customer service was pleasant and warm. The employees were knowledgeable regarding the services that I was looking for and was able to provide me with a unit they fit my needs.

Alesia H.  |  First Impressions 
Rating:
5.0

Your staff was great and very knowledgable. Their friendly ways made me choose that location.

latasha a.  |  Overall Experience 
Rating:
5.0

Great experience

Morgan B.  |  Overall Experience 
Rating:
4.0

Friendly and professional staff.

freddie h.  |  Overall Experience 
No reviews have been submitted for this location.

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