Customer did not leave a comment.JONATHAN S.
Customer Reviews for U-Haul Moving & Storage of Milton
Milton, FL 32570
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane exchange
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service. Very helpful.DAVID H.
The facilities worked out very well for us. ThanksJohn C. | Overall Experience
Gina Rhoda is excellent to work with an very honest her employees are a good time behind her they smile an assist the wait isn’t long even tho they are short handed a lot they get things done!TANIYA A. | First Impressions
Got charge for two days because I drop the truck off after hours and was not told I need to check it in online when I picked it up. Got charge for not folding the furniture pads even though I was not told that. Got charge for an extra dolly I didn't have out. I called to dispute the charges, employee was not helpful and rude.FERNANDO T.
Customer did not leave a comment.JOHN E.
Have a person thereJorge M.
Very friendly and well organizedDONNA J.
Very friendly and helpful.David h. | First Impressions
Customer did not leave a comment.Kristina C. | First Impressions
Customer did not leave a comment.Bill G.
Customer did not leave a comment.Jeff c. | First Impressions
Designs all over the lobby says a 5 x 5 unit is 5499 a month so I told the lady I wanted to rent it for two months in advance tell me why when I got home I still haven’t even put my stuff in the storage unit I have not even seen it I rented it two days ago and let noticed on my bank receipt that they charged me 200 freaking dollars I did not sign up for no 200 freaking dollars a unit it was supposed to be 5499 so when I get a chance I’ve been really busy and haven’t had enough time but when I get a chance I plan on going back up there and get a refundJudith h. | First Impressions
Customer did not leave a comment.eric H.
I had some damage done to a truck I had rented, needless to say I was a nervous wreck about it but the manager assured me everything would be fine and we were able to handle the issue without breaking my bank!LATITIA M.
Customer did not leave a comment.JOSHUA G. | First Impressions
Customer did not leave a comment.Louis K. | Online Move In
Customer did not leave a comment.CHRISTOPHER GORD G.
When I first rented the unit, they were still under construction and you were not allowed after hour access. It was my understanding that after construction was finished the facility would be accessible 24/7. That never happened. They would kick you out and not let you enter 15 minutes before closing. I work out of town so I had very limited time I could go to my unit when I’m in town. One night I called and told them I would be there about 5 minutes before the posted closing time to get something out of my unit before having to leave town again the next day. When I arrived they had locked the doors and even kicked out a woman who was trying to finish unloading her moving truck.Andrew M. | Overall Experience
Customer did not leave a comment.Pierson H. | First Impressions
Customer did not leave a comment.Julie J. | First Impressions
Customer did not leave a comment.Ray F. | Online Move In
Customer did not leave a comment.WESLEY H.
Customer did not leave a comment.CHRISTOPHER H.
Customer did not leave a comment.LATITIA M.
Customer did not leave a comment.JERRY T. | First Impressions
Customer did not leave a comment.TERESA G.
Outstanding service from staff!ANDREW M.
Customer did not leave a comment.DENIS S.
I paid for a dollie and didn't get one. I want a credit for it !!!! Had to walk all around the large parking lot to find my truck. It would have been nice if they had brought it up front and had it ready.PATTY C.
Bed storage location I have used, after a long history of renting unitsGEORGE M.
Customer did not leave a comment.MARGARET B.
Best storage facility I have ever used.George M. | First Impressions
Great facility. Loading dock was very convenient for us to unload our truck. Storage unit was very clean. Will use this place when needed and recommend.Matt F. | First Impressions
Customer did not leave a comment.Sherry W. | First Impressions
Customer did not leave a comment.marie s. | Overall Experience
Customer did not leave a comment.RICHARD M.
Customer did not leave a comment.JANELLE L.
Customer did not leave a comment.GULESER B.
Everyone was very friendly and location was very clean!BRANDY H. | First Impressions
Give Gina Rhoda in Milton, FL a raise.AUSTIN C.
Savanna was a great help and super friendly. Thank you for everything!concetta c. | First Impressions
Gina was absolutely amazing. She was very friendly prompt and efficient. I would definitely recommend this facility. Excellent location, very clean neat and organized. ( My husband believes her name was Gina) not 100% on her name but talking to her on the phone She was very professional so please confirm her name to ensure our gratitude goes to the correct associate. Thank youChristine B. | First Impressions
Customer did not leave a comment.justin e. | Overall Experience
Customer did not leave a comment.GREGORY J.
This location is great! The owner and staff are super friendly and helpful!SHAUN S.
Customer did not leave a comment.MICHAEL I.
Ms Gina and crew were exceptional!! Very helpful at every turn during my move and storage needsCHRISTOPHER F. | Overall Experience
Customer did not leave a comment.Walter C.
Kris and his manager were very helpful and thoroughTiffany J. | First Impressions
Customer did not leave a comment.THERESA S.
Customer did not leave a comment.GRALYN A.
Customer did not leave a comment.keyna p. | First Impressions
Customer did not leave a comment.Stacey W. | First Impressions
The guy working the counter was super friendly.ANGELA T. | First Impressions
Gina and her team are awesome. Since this store openedI have never used any other uhaul store.WILLIAM M.
Customer did not leave a comment.Tim H. | First Impressions
this sends to many emails. send one if no reply leave it alone. there is also no opt out option. not everyone participates in surveys. i got an email every single day about this, i better not receive another email regarding a survey after this.travis a. | First Impressions
This team was extremely professional. My truck had issues and they helped me with this and were very kind. I would gladly use there service again. If not for there help I would not have been able to pick up the two Jukeboxes I won at an auction and would have lost themGEORGE S.
The customer service is amazing. Gina went out of her way to accommodate us since we were coming in from out of state. I appreciate the effort. I will recommend this facility to everyone. Thank you.kim w. | First Impressions
Customer did not leave a comment.DIRK S. | First Impressions
Counter agent was very knowledgeable. He was also friendly, even when he upsold us a storage unit from just a truck rental.ANGELA T.
Customer did not leave a comment.Edmundblake D.
Customer did not leave a comment.Scott P. | First Impressions
Customer did not leave a comment.Sarah Jane J. | Online Move In
Customer did not leave a comment.nancy m. | First Impressions
Nonesteven s. | First Impressions
Customer did not leave a comment.DEMETRIO J.
Customer did not leave a comment.Lisa C. | Overall Experience
Nice office staff. Had everything ready to go. Quick process. Helpful.Leighjean G. | First Impressions
When we returned the trailer I asked the lady twice if she had paperwork to send me to verify we dropped it off. She said, you're all good. The next day we get a call asking why we haven't returned the trailer. The lady forgot to check it in. We then had to tell the person exactly where we left it so he could go verify. They need a better system.Ernest J.
equipment had a bad tire and i informed them before i left parking lot and they would not give me another one. They told me to call road side for help. Fortunately, someone from customer service called the local branch and they gave me one. This ordeal cost me an extra two hour delay.JOEY M.
Customer did not leave a comment.RICHARD L.
I can't think of a thing, receiving crew was great. We had to substitute the truck due to the length of time needed and I went over on the miles. Gina was awesome, at getting the mileage and rate corrected. THANKS GINA!WILLIAM H.
Provide a smaller trailer with a ramp which is easier to maneuver.PAUL M.
Staff is always helpful. Clean easy to useJackie for Sandy Sansing Chevy G. | Online Move In
Sweet lady who rented the uhaul truck to me was (ES,B-) She was very nice and sweet but the main problem was the manager she was so rude to me even when I was trying to explain why I was going to be late . Never rent from them again..MARI-LOIS C.
A reminder...gas up when returning equipment (or be sure to read instructions fully)....I was just too tired and ended up spending $20 a gallon...!!not their fault!! but aggravating after many hours of hard work.CARYL K.
I will keep using. Always reliableantonio s. | Overall Experience
Great customer service and the facility is safe and very cleanstacy a. | First Impressions
Very busy location. The person that waited on me was very professional and personal. She was multi tasking to ensure quality customer service. I rent from this location regularly and always receive the upmost service.GREGORY R.
I first went to another location to book my reservation. they advised me to go to the company store, as they had the trailer that i Needed. while making the reservation the agent recommended I take a different model as they did not have one in stock. I needed a trailer to haul a motorcycle with a wheel choke, The one i got did not have one. I did have a situation that arose that became a problem with tying done the motorcycle.. I have used UHaul to move my motorcycle befor and never hada problem.. Your agent never made no attempt to check any other locations and seemed as those -- Take it or leave it attitude.ROBERT H.
Get someone in the office that actually likes their job, instead of being rude and bluntGuy P.
The actual Uhaul was a little dated compared to other ones I've gotten. We rented Uhauls from this location on 4 different occasions last week. My husband rented twice and I rented twice. During my two pick up the first occasion customer service was alright but the girl was younger and I had questions and she never really got me the answer and wasn't that helpful with the dolly or supplies. On my second visit which is this one I'm doing the survey on...customer service was AMAZING..the lady working was so helpful. She went above and beyond to make everything perfect for me. She was extremely busy but mutlitasked quite well. I was so impressed and thankful for everything she done to help me.Jill S.
They explained everything and anticipated questions. They were helpful through the whole set up process. The experience was remarkable.William M. | First Impressions
Customer did not leave a comment.PHILLIP H.
Customer did not leave a comment.KIERAN S.
Thanks for all your helpANGELA C.
Customer did not leave a comment.CHRISTOPHER F. | First Impressions
More inside helpBRENDA G.
Customer did not leave a comment.HERBERT D.
Customer did not leave a comment.KELSEY K.
The agent that checked me in was very friendly and even went out in a pouring rain to check the truck.TOMMY N.
Every experience (2) here in the past year was a great expeience. Nothing needs improvement from my perspective.Robert H.
Customer did not leave a comment.Helen H. | First Impressions
Quick and easy drop off.Pam M.
Increase friendliness and customer service. Make sure vehicles do not have leaks in the roof as mine did.MEAGAN F.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.ROMONA F.
Customer did not leave a comment.JAMES S.
The app is not user friendly. However, the customer service representative was very helpful with navigating the system and had me on the road within minutes of my arrival. I would recommend this location to all of my friends...and even some of my enemies.Quentin B.
Lady in the front was very rude trying to jump the gun on our situation. Terrible service would not recommendCarly N.
Very helpful and professional I like coming back here and I will again soonALDRIN I.
Very personalAmanda L. | Overall Experience
Customer did not leave a comment.KAREN MARIE C.
From the great manager to the employees and the spotless facilities, I would recommend this facility to anyone wanting a safe, clean and well maintained storage facility.Maria B. | Overall Experience
Gina and crew were amazing. Very helpful, courteous and flexible. Will use this location for every move i make.JAY B.
Customer did not leave a comment.MONTRY W. | Overall Experience
Gina and her staff are great!MONTRY W.
Customer did not leave a comment.Edward H.
I rented truck for 3 hours and it costs me $100. Nor worth it to me. Drove 40 miles round trip.JOHN K.
It was all good!HERBERT S.
Customer did not leave a comment.MARTHA S.
Customer did not leave a comment.claude k. | Overall Experience
Customer did not leave a comment.MARY E.
They went above and beyond to help.PATRICK R.
Customer did not leave a comment.JESSE C.
It was easy , convenient and love the drive in baysSusan G. | Overall Experience
Customer did not leave a comment.John T.
Customer did not leave a comment.JUDY R.
Make sure the. Cargo compartment is clean I had to clean it before I turned it inWALTER P.
Customer did not leave a comment.SILVIA P.
Customer did not leave a comment.cindy b. | Overall Experience
I asked to rent a dolly and was told by the representative that there were none to rent. I went out of my way and purchased one just to find out at my destination that there was a dolly for rent in the back of the truck I rented. I believe I should've been told that the trucks come equipped with dollys for rent.GULESER B.
I had a pickup truck reserved for 12:30 pm. I got to the store around 11:40am. The clerk had just rented the truck to another customer. She assured me that it would be back by 12:30. I actual did not get the vehicle until 1:15. The I was told I had to get back to the store by 6 pm. This caused some high stress since I was delayed 45 minutes. When I returned the truck at 6 pm the store was open but no one was minding the store. Not knowing what else to do I left the key on the cash register desk. The whole experience is not what I call good customer service.MARK C.
Customer did not leave a comment.GEORGE S.
Customer did not leave a comment.KEITH L.
Customer did not leave a comment.THERESA S.
Customer did not leave a comment.ROBERT S.
Thanks for your service and givening me the space to store my things until i was able to get my house in order.Derrick B. | Overall Experience
We had to wait over 30 minutes to be helped. The representative kept taking phone calls instead of helping us. Truck was very scratched, very dented, and took multiple pictures of it. When returning the truck, we waited in a very long of returns. Only one person checking everyone in. I went in to see how long we would be there and was ignored by the same employee from the day before and was rudely told to go outside and wait. This whole rental was very unprofessional to say the least.STACEY P.
The individual locations were terrific, but communicating with U Haul national was a nightmare. It took hours to get through on the phone, but once through, the problem was solved in less than a minute. The company problem is obvious.BILLIE K.
Would recommend the location but rather irritated that I returned the truck with more fuel in it than when I got it and yet I was charged a fuel charge. Also, I think going inside in person would have been more efficient than online.Brandi B.
Customer did not leave a comment.KEVIN S.
Customer did not leave a comment.TAMI C.
This location is very large and has a very streamlined process for equipment pickup and returns. The staff were very fast and friendly. Best rental experience yet!!BRIAN B.
I visited this location twice in the past week. The store was busy both days. With this being said, the store manager, Gina was extremely helpful on both occasions. I will return to this location every time I need to rent a truck.Montry W.
Gina is NOT a people person. She was rude and short with me and even rude to one of her co-workers infront of me and some other customers. I was asking her for a quote. She literally rolled her eye at me for asking a price before I decided. She was trying to add rental insurance and STILL hadn't given me a quote. She was trying to run a card and everything. Once I booked it, I was very clear that I only needed the car dolly for a few hours. I completely understand that 24 hrs was the minimum. When i returned it a few hours later, they tried to charge me for 2 days because that's how Gina wrote it up. She's unpleasant to say the least. I never answer questions about my experience, but I had to because I was so put off by the experience.MYLES A.
Everything was top notch. The staff was courteous and professional. The equipment was well maintained and clean. The store was very neat and organized. The location is very easy to access. While some of the storage units are still being constructed, it appears they are sturdy and weather tight. Keep up the good work.DANIEL E.
Excellent customer service !!!!Yvonne M.
Trailer pulled very poorly. Tow weight was approximately 1000 lbs with 60/40 weight distribution. Trailer fishtailed and had a wobble. Returned trailer at least 30 hours early and did not receive a prorate.JASON T.
Customer did not leave a comment.DANIEL N.
Friendly staff and great transaction!CRYSTAL W.
Customer did not leave a comment.ELAINE R.
The information given to me when renting the storage unit was incorrect. I was told construction would be done within the month, that was five months ago in the facility is still under construction. Doors were consistently propped open, no consistency in parking area where to load and unload, and the last time we visited the main garage door closed on my dad's vehicle. When reporting to store manager little concern was given.randy w. | Overall Experience
The general manager there is great! 10/10!!!DANIEL A.
Customer did not leave a comment.GEORGE S.
Customer did not leave a comment.Leanne F. | First Impressions
Customer did not leave a comment.REMOS Q.
Customer did not leave a comment.DANIEL N.
Customer did not leave a comment.DOUGLAS J.
Facilities are great. Most of the staff are sub par and lack any customer dL service skills and seem to not care about the job. It’s a shame because the facilities are great.Brian M. | Overall Experience
Construction was being done the whole time I had a unit. Scaffolding and other large pieces of equipment were being "stored" in front of my unit. There were many other places the construction equipment could be stored. When unit was assigned, the manager advised my unit was in a prime location, yet it wasn't. It was far from the multiple entrances. Also, when setting up the unit, I asked for specific persons to be added as ACCESS and I gave the two names. The manager added them as CONTACT which did not give them access. This was an easy fix of course - I went online and added them myself. Then, the manager lied to my son and said I never asked to add access people to the contract. I will never do business with this facility as long as this unprofessional manager is in charge of it. When setting up the unit, the manager had many phone calls and employee interruptions. She should have focused on the customer, period.pageo w. | Overall Experience
U-Haul of Milton much improved from when I first moved in. Secure and very clean. Gina the Manager was very helpful in working with my move out. ThanksEd M. | Overall Experience
Customer did not leave a comment.Dan K. | First Impressions
Professional and courteous staffJames S. | First Impressions
Customer did not leave a comment.VICTOR L. | First Impressions
Excellent support staff, Gina was extremely friendly and helpful in obtaining my units. She walked me to the units and made sure that they would meet my needs. Quick processing and set up auto-pay which is extremely convenient. This is the Mom and Pop attention you want despite the size of the operation. Thanks again and will be using this location for a long time. Definitely recommending to all my friends.Robert M. | First Impressions
Customer did not leave a comment.MICHELLE C. | Overall Experience
The staff were so helpful at this location. Es made sure I knew how to access the building and work the doors, explaining it all very well.Ben W. | First Impressions
The whole staff was both friendly, and helpful. Their service made the entire experience run smoothly and efficient during a chaotic time for me. Thanks all!Timothy N. | First Impressions
The manager was great very friendly but service was poor I had to wait on someone to get trained on computer which wasn’t too too long but was in hurry to get home and finish packing bc I had to have my stuff back by 5 pm on a Wednesday the Manager was kind enough to let me unload a little earlier thank goodness bc they were waxing floors also not many entrances for u to pull up to unload stuff and not enough 5x10’s I had to use 2 separate storages which thankfully was across from one another so it worked out okay got in trouble for pulling into the garage too long we hadn’t had but like 10 mins and didn’t have everything unloaded yet and had to move vehicles out to parking lot also got in trouble 3 mins later for using too many dollies which only reason we had so many is Bc we had to unload stuff to move vehicles so I had to hurry and unload the dollies while pregnant so I could free them up to put back in garage while my help was moving stuff to and from vehicles in parking lot so it was a bit of a mess and I’m completely exhausted I honestly was scared at one point that I was having a miscarriage from putting my kitchen table into a 5x10 storage by myself which was half way full of stuff already so yeah it wasn’t the best experience I was actually excited about going there bc it’s the newest one around but there’s no way to get in at the moment without contacting the office and having them open the garage door supposed to be getting fixed soon and the hours suck as well Right now hopefully they will stay opened later sooner! But I’m normally not a complainer but yesterday was the worst but once again the lady’s in office was extremely sweet and helpful!Crystal G. | First Impressions
they lied about the cost of the small unit said it was just under 78 a month and then went to pay for the month and it was right at 100 for the unit from where they added all kinds of things that went with the rental and would not subtract the items that was not needed or wanted said it was policies. Then when trying to go to unit had to get them to unlock the doors and they would unlock the ones at the opposite end of where my unit was which made for a extra long walk to move everything out. So no I would not recommend this place.Marie C. | Overall Experience
Customer did not leave a comment.Alyssa F. | First Impressions
Cordial staff who exceeded their professionalism. The store manager Gina was a delight.Vivian C. | Overall Experience
Customer did not leave a comment.Alice W. | First Impressions
Gina was very helpfulNastassia R. | Overall Experience
Staff was really nice and helpful show me around so I can make a decision. I would definitely use this place again.James H. | First Impressions
Lexi was absolutely helpful and made our experience at uhaul easy and hassle free! Great customer service!!! Thank you!! We got exactly what we needed at a reasonable price. Would definitely recommend this place to others!fredrick g. | First Impressions
Customer did not leave a comment.Shawn H. | Overall Experience
Incredibly helpful staff, especially the GM Ms. Gina. They were very accommodating and knowledgeable. Happy to do business with U-Haul again due to the standards set at this location.SETH T. | Overall Experience
Never had any issues getting in my unit. The staff was always friendly.Angela L. | Overall Experience
Very professional n courteous staff which made our move to Pensacola super smooth!! Gina the manager is top notch!! Kudos to y’all! 👍🏼😍💙😍👍🏼Vivian C. | First Impressions
The General manager took great care of me and all my needs and even went above and beyond to assist me in anyway possible.KERRY Z. | First Impressions
GM- Rhonda is awesome!shannon m. | First Impressions
Customer did not leave a comment.Pam H. | First Impressions
Customer did not leave a comment.Derrick B. | First Impressions
Customer did not leave a comment.Carol L. | First Impressions
Customer did not leave a comment.Marrie F. | First Impressions
The gentleman that helps Gina was fabulous. So was Gona nd the lady that check us in when we return our truck! You have a great team!Cindea C. | First Impressions
Customer did not leave a comment.paul k. | First Impressions
Staff went above and beyondRobert C. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have an adaptive reuse program to better the environment!